Aastra 9143i manual

User Guide 9143i IP Phone 9 1 4 3 i I P P h o n e 41-001 179-1 1 Rev 00 Release 2.5[...]

Aastra T elecom will not accept liab ility for any damages and/or long distance char ges, which result from unauthorized and/or unlawful use. While every ef fort has been made to ensure accuracy , Aastra T elecom will not be liable for technical or editorial errors or omissions contained wi thin this documentation. The information contain ed in thi[...]

iii Software License Agreement Sof tware License Agreement Aastra T elecom Inc., hereinaf ter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product[...]

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v Table of Contents Software License Agr eement .................................................................................................... .. iii T able of Contents ............................................................................................................. ............. v About This Guide ................................[...]

vi Table of Contents T able of Content s Line Keys and Program mable Keys .......................................................................................... 47 Multiple Line and Call A ppearance Keys ............................................................................... 47 Programmable Keys .........................................[...]

vii Table of Contents T able of Content s Receiving Calls ............................................................................................................... ........... 102 Answering an Incoming Call ................................................................................................ 102 Sending an Incoming Call to V oicema[...]

viii Table of Contents T able of Content s A vailable Features Enabled by Administrators ..................................................................... 178 Outgoing Intercom Calls ....................................................................................................... 178 Missed Call Summary S ubscription .....................[...]

Model 9143i IP Phone User Guide 1 About This Guide About This Guide This guide explains how to use your n ew 9143i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Y our System Administrator also has the ability to customiz e some feature[...]

2 Model 9143i IP Phone User Guide Introduction Introduction This 9143i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer , conference an d more. The 9143i IP telep h one provides communications over an IP Networ k u sing the SIP IP telephony protocol. Phone Features • 3-line LCD screen[...]

Model 9143i IP Phone User Guide 3 Introduction •P o w e r s o u r c e — For Ethernet networks that supply in -line power to the phone (IEEE 802.3af): — For power , use the Ethernet cable (supplied) to connect from the p hone directly to the network for power . (No 48v AC power adapter required.) — For Ethernet networks that DO NOT supply po[...]

4 Model 9143i IP Phone User Guide Getting Started Getting S t arted The 9143i mu st be set up and configured prior to its first use. This sect ion describes phone behavior and start up screen s you may see when the phone is first plugged in, or wh en it is restarted. Plugging in and St arting the Phone The 9143i automatically begins the start up se[...]

Model 9143i IP Phone User Guide 5 Getting Started • If language packs were loaded to your phone by your System Administrator , the following screen displays during startup. • When the config uration update is complete, the phone disp lays the following screens. Idle Screens Idle Screen 1 When the phone has successfully updated the co nfiguratio[...]

6 Model 9143i IP Phone User Guide Getting Started Idle Screen 2 The second display line dis pla ys the following temporary me ssages if the event occurs: •N o S e r v i c e • DHCP Failed • Restarting...... • New IP Obtained • Network Disconnected/Connected The second line can also display the followin g status messages, listed in order of[...]

Model 9143i IP Phone User Guide 7 Getting Started No Service When the phone is n ot properly connected to the network, or the account has not been configured by the Network Administrator , the " No Service " or " Network Disconnected " prompt appears on the display and the telephone status l ight turns ON . The phone also displa[...]

8 Model 9143i IP Phone User Guide IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions The following sections describe the various 9143i phon e key functions, and how they help you make and manage you r ca lls and caller information. Key Panel The following table id entifies the keys on the key panel of your 91 43i IP phone that yo[...]

Model 9143i IP Phone User Guide 9 IP Phone Keys and Key Descriptions Callers List key - Allows you to access the Callers List that stores up to 200 of the last calls received. Conference key - Allows yo u to begin a conference call(s) with the active call. T ransfer key - Allows you to perform blind or consultative transfer of an active ca ll to an[...]

10 Model 9143i IP Phone User Guide IP Phone Keys and Key Descriptions Programmable keys - All ows you to use the fea ture configured for that ke y . Y ou can program up to 7 keys with a specific function. For a vailable features you can configure for each key , see “Programmable Keys” on page 48. Mute key - Mutes the microphone so that your ca [...]

Model 9143i IP Phone User Guide 11 Methods for Customizing Your Phone Methods for Customizing Y our Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra W eb UI in an Internet browser window from yo ur PC. Phone Options via the IP Pho ne UI Y ou can customize your phone[...]

12 Model 9143i IP Phone User Guide Methods for Customizing Your Phone Simplified Options Menu Y our System Administrator may configu re a simplified optio ns menu for your phone. The following table indicates the optio ns that may appear on your phone if the simplified options menu is applied. 4 Phone S tatus 1. IP&MAC Addresses 2. LAN Port 3. [...]

Model 9143i IP Phone User Guide 13 Methods for Customizing Your Phone Using the IP Phone UI 1. Press the Options key on the phone to enter the Options List. 2. Use 2 and 5 to scroll through the list of options, or press the number corresponding to the Option . 3. Press Enter , the 4 key , or press the digit number of the corresponding option to sel[...]

14 Model 9143i IP Phone User Guide Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you ca n customize additional op tions on the IP Phone using the Aastra W eb UI. In order to access you r phone using the Aastra W eb UI, you need to know your phone’ s IP address. T o find your phone?[...]

Model 9143i IP Phone User Guide 15 Methods for Customizing Your Phone The Network S tatus window displays for the IP phone y ou are accessing.. 3. Y ou can logout of the Aastra W eb UI at any time by clicking Log Off .[...]

16 Model 9143i IP Phone User Guide Methods for Customizing Your Phone The following categories display in the side menu of the Aastra W eb UI: S tatus, Operation, Basic Settings . Headings Descriptions Stat us The Stat us section displays the network status and the MAC address of the IP phone. It also displays hardw are and firmware information abo[...]

Model 9143i IP Phone User Guide 17 Methods for Customizing Your Phone Basic Settings Preferences - Allows yo u to enable/disable the followi ng: • Suppress DTMF Playback • Display DTMF Digits • Call W aitin g • Play Call Waiting T one • Stu ttered Dial T one • XML Beep Support • S tatus Scroll Delay (seconds) • Incoming Call Interru[...]

18 Model 9143i IP Phone User Guide Phone Status Phone S t atus Y ou can view the status of your phone u s ing the IP Phone UI or the Aastra W eb UI. Phone St atus via IP Phone UI The " Phone S tatus " option on the IP phone displays the status of your pho ne to the LCD display . This option allows you to view your phone’ s: • Network [...]

Model 9143i IP Phone User Guide 19 Phone Status Finding Y our Phone’ s IP Address If you want to access your phone’ s options using an Internet browser , you need to enter the IP address of the phone in the brow ser to open the Aastra W eb UI. Use the following procedure to find your phone’ s IP address. 1. Press the button on the phone to en[...]

20 Model 9143i IP Phone User Guide Phone Status The Network S tatus window displays for the IP phone y ou are accessing... This Network S tatus window is view only . It di splays the Network Status of your phone which includes the following: • Link State, Negoti ation, Speed, and Du plex setting for the LAN and PC ports • MAC Address • Hardwa[...]

Model 9143i IP Phone User Guide 21 Phone Status SIP Account St atus The IP Phones show the SIP registration status on the IP Phone’ s Network S ta t us sc reen in the Aastra W eb UI. The 51i displays only one status line. The following is an illustration of the Network Stat us screen in the Aastra W eb UI with SIP status displayed. SIP Account St[...]

22 Model 9143i IP Phone User Guide Phone Status The following table describes the status conditions that can display for the account. St atus Condition Desription Registered Displays this status on accounts that HA VE been registered with the SIP proxy server . Example : Backup Registrar Line SIP Account St atus Used? 1 9057604603@anasipp roxy .aas[...]

Model 9143i IP Phone User Guide 23 Customizing Your Phone Customizing Y our Phone The following paragraphs describ e the options av ailable from either the IP Phone UI, the Aastra W eb UI, or both, and provide pro c edures applicable to the option. Ring T ones and T one Set s Y ou can configure ring tones and ri ng tone sets on the IP phon e. Ring [...]

24 Model 9143i IP Phone User Guide Customizing Your Phone Ring T one Set s In addition to ring tones, you ca n configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country . The ring tone sets you can configure on the IP phones are: • United States (US) (Default - also used in Canad[...]

Model 9143i IP Phone User Guide 25 Customizing Your Phone 5. Select the type of ring tone ( To n e 1 through To n e 5 , or Silent ). 6. Select Set and then press 2 . 7. Select T one Set . 8. Select the country for which you want to apply the tone set. V alid values are Australia , Euro pe, France , Ge rmany , Italy , UK , Mexico , Brazil , and US .[...]

26 Model 9143i IP Phone User Guide Customizing Your Phone Contrast Level The " Contrast Level " option on the IP phone allows yo u to set the amount of light that illuminates the LCD display . Use this option to set the preference of contrast level. Y ou can set the contrast level using the IP Phone UI only . Setting Contrast Level 1. Pre[...]

Model 9143i IP Phone User Guide 27 Customizing Your Phone Set Audio The " Set Audio " option on the IP P hone allows you to set the audio mode for yo ur IP phone. It also allows you to set the volume level of the headset microphone. Y ou can set Audio on your IP phon e using the IP Phone UI only . Audio Mode The 9143i allows you to use a [...]

28 Model 9143i IP Phone User Guide Customizing Your Phone 5. Select the audio mode you want to use on yo ur phone. V alid values are: Speaker Headset Speaker/Headset Headset/Speaker 6. Press Done to save your selection. 7. Select Headset Mic V olume . 8. Select the Low , Medium , or Hig h volume level. 9. Press Done to save your selection. T ime an[...]

Model 9143i IP Phone User Guide 29 Customizing Your Phone 8. Using the " Change " key , set the T ime Format to either a 12 hour form at or a 24 hour format. V alid values are 12h and 24h . Default is 12h. 9. Press Set to save the T ime Format you selected. Set Date and Date Format 1. Select Prefer ences . 2. Select Time and Date . 3. Sel[...]

30 Model 9143i IP Phone User Guide Customizing Your Phone Set Daylight Savings T ime 1. Select Prefer ences. 2. Select Time and Date. 3. Select Daylight Savings . 4. Select a Daylight Savings ti me from the list of options. V alid values are: •O F F • 30 min summertime • 1 h summertime • Automatic 5. Press Set to save the Daylight Savings s[...]

Model 9143i IP Phone User Guide 31 Customizing Your Phone 1. Click on Basic Settings->Prefer ences ->Time and Date Setting . 2. In the “Time Format” field, select the time format you wa nt to use o n your phone. V alid values are: • 12h (12 hour format) (default) • 24h (24 hour format) 3. In the “Date Format” field, select the dat[...]

32 Model 9143i IP Phone User Guide Customizing Your Phone 5. In the “Time Server 1”, “T ime Server 2” , and “Time Server 3” fields, enter IP addresses or qualified domain names for the primar y , sec ondary , and tertiary time se rvers. 6. Click to save your changes. Language The IP phones support several dif ferent languages. Y ou can [...]

Model 9143i IP Phone User Guide 33 Customizing Your Phone 5. Using the 2 and 5 keys, scroll throug h the language s. V a lid values ar e: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Italiano (Italian) • Português (Portguese) 6. Press Set to set the language on the phone. The change is dynamic. Whe[...]

34 Model 9143i IP Phone User Guide Customizing Your Phone 2. In the “ W ebpage Language ” field, select a language to apply to the Aastra W eb UI. The IP phone supports the following languages: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Italiano (Italian) • Português (Portguese) 3. Click to s[...]

Model 9143i IP Phone User Guide 35 Customizing Your Phone Language Input The 9143i supp orts text and character inputs in various languages (En g lish, German, French, Spanish, and I talian). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. Y ou enable the Language Input feature using the Aa[...]

36 Model 9143i IP Phone User Guide Customizing Your Phone French Spanish Key Uppercase Characte rs Lowercase Char acters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀÂÇÁÅÆ abc2àâçáåæ 3 DEF3ÉÈÊË def3éèêë 4 GHI4ÎÏ ghi4îï 5 JKL5 jkl5 6 MNO6ÑÓÒÔÖ mno6ñóòôö 7 PQRS7 pqrs7 8 TUV8ÚÙÛÜ tuv8 úùûü 9 WXYZ[...]

Model 9143i IP Phone User Guide 37 Customizing Your Phone German Italian Key Uppercase Characte rs Lowercase Char acters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 * * <SP ACE> * <SP ACE> # #/@ #/@ Key U[...]

38 Model 9143i IP Phone User Guide Customizing Your Phone Portguese Configuring Language Input Us ing the IP Phone UI Y ou can configure the language you use for inputting on the phone by setting the Input Language option. The default input lang uage setting is English. Y ou can change this setting using the IP Phone UI or the Aastra W eb UI. Examp[...]

Model 9143i IP Phone User Guide 39 Customizing Your Phone 4. Select Input Lanaguge . Select the language you want to use when inputting text and characters into the IP Phone UI. V alid values are: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Italiano (Italian) • Português (Portguese) 5. Press Set w[...]

40 Model 9143i IP Phone User Guide Customizing Your Phone 3. Click to save your settings. The change is dynamic. The Aastra W eb UI and IP Phone UI all ow you to enter text and ch aracters in the language you selected. Latin 2 Character Set The 9143i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputing i[...]

Model 9143i IP Phone User Guide 41 Customizing Your Phone User Password This category allows you to ch ange the user password for you r phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. Y o u can change your user password using the IP Phone UI or the Aastra W eb UI. Setting a User [...]

42 Model 9143i IP Phone User Guide Customizing Your Phone 3. In the " New Password " field, enter the new user password. 4. In the " Password Confirm " field, enter the new user password again. 5. Click to save your changes. Resetting a User Password If you forget your password, you can reset it a n d enter a new password. The r[...]

Model 9143i IP Phone User Guide 43 Customizing Your Phone Rest arting Y our Phone Y ou may want to restart your phone to check for up dates for your phone on the server . Y ou may occasionally need to restart your p h one to set changes or updates to your phon e or network settings. Y ou may also need to restart your phone if you have been asked to[...]

44 Model 9143i IP Phone User Guide Customizing Your Phone Phone Lock Y ou can lock your phone to prevent the phone fro m being used or configured. Y ou can lock the phone using any of the followin g: • At the path Options->Phone L ock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra W eb UI. • At a configured key o[...]

Model 9143i IP Phone User Guide 45 Customizing Your Phone 1. Click on Operation->Phone Lock . Lock the Phone 2. In the " Lock the Phone? " field, click . The phone locks dynamically and displays the following message: " Phone is locked ". Unlock the Phone 3. Click on Operation->Phone Lock . 4. In the " Unlock the Phon[...]

46 Model 9143i IP Phone User Guide Customizing Your Phone The following table describes the default emergency numbers on the IP phones. Y ou can set the emergency dial plan using the Aastra W eb UI. Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phon e for dialing emer gency services in your area. 1.[...]

Model 9143i IP Phone User Guide 47 Line Keys and Programmable Keys Line Keys and Programmable Keys This section describes the Multiple Line/Call Ap pearance Keys (L1, L2, and L3 ) and the customizable programmable keys located at the top left on the phone. Multiple Line and Call Appearance Keys The 9143i has 3 hard line/call appearance keys each wi[...]

48 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Programmable Keys There are seven function ke ys on the 9143i phone, all 7 of wh ich are programmable, located to the left of the paper l a bel. Y ou can use the Aastra W eb UI only , to config ure key functio ns. The fo llowing table lists the functions you can set on the programma[...]

Model 9143i IP Phone User Guide 49 Line Keys and Programmable Keys Programmable keys can also be set up to quickly to access features such as Call Return (*69) or V oicemail. The following paragraphs describe how to config ure each function listed in the previous table. Spr ec o de Indicates the key is configured to automatic ally activate speci fi[...]

50 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Line Key Y ou can set a programmable key to act as a line/call appearance key on the 9143i. The programmable key acts as a line that behaves th e same as a hard line key (L1, L2, and L3) . For more information abou t the behavior of line k e ys, see “Multiple Line and Cal l Appear[...]

Model 9143i IP Phone User Guide 51 Line Keys and Programmable Keys Creating a Speeddial Key The normal function of the speed dial option allows you to dial a number qu ickly by pressing a key configured for sp eeddialing. Y ou can program the ke ys on the 9143 i to spee ddial outside numbers, dial directly to another person’ s line or extens ion,[...]

52 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Press-and-Hold to Create a S peeddial (applicable to programmable keys and k eypad keys) Pressing and holding down a programmable key or keypad key on the phon e initiates a speeddial feature. 1. Press a programmable key or a number key on the keypad for 3 seconds. A screen displays[...]

Model 9143i IP Phone User Guide 53 Line Keys and Programmable Keys Creating a S peeddial Using the S peed Dial Edit Option Y ou can use the IP Phone UI at the path, Options->Preferences->Speeddial E dit , to create a speeddial key . 1. Press on the phone to enter the Options List. 2. Select Prefer ences . 3. Select Speed Dial Edit . The follo[...]

54 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Creating a S peeddial Key Using the Save Key Use the following procedure to cr eate a speeddial key using the Save key . Use the following illustration for reference. 1. Press the Save key . The screen displays " Save to? " 2. Select a Programmable key you want to save to [...]

Model 9143i IP Phone User Guide 55 Line Keys and Programmable Keys 6. Press the Save key to finish. Creating a S peeddial Using a Progra mmable Key 1. Click on Operation->Pr ogrammable Keys. . Programmable Keys 2. Select from " Key 1 " through " Key 7 ". 3. In the "T ype" field, se lect Speeddial to apply to the pro[...]

56 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Creating S peeddial Key Using “Keyp ad Speeddial” in the Aastra W eb UI 1. Click on Operation->Keypad Speeddial. . 2. Select from "Digit 1" through " Digit 9 ". 3. In the input box, enter the phone number , extension, or speeddial prefix to apply to thi s [...]

Model 9143i IP Phone User Guide 57 Line Keys and Programmable Keys 1. Press the Directory List , Callers List , or Redial List key . From the Directory List, Callers List, or Redial List, scroll through the list to find the name and number that you wish to save to your speeddial. 2. Press the Save key . 3. Press the selected speed dial. If the name[...]

58 Model 9143i IP Phone User Guide Line Keys and Programmable Keys 4. Press a speeddial key you want to edit. The speeddial edit screen displays. 5. Edit the speeddial information as applicable and press SA VE. Editing a S peeddial on a Programmable Key 1. Click on Operation->Pr ogrammable Keys. . 2. Select the key configured for speeddial. Note[...]

Model 9143i IP Phone User Guide 59 Line Keys and Programmable Keys 3. In the " Va l u e " field, edit the phone number , extension, or speeddial prefix to apply to this hard key . If you enter a speeddia l prefix, you must en ter the "+" character at the end of the prefix number (for example, "123 45 6+"). 4. If requir[...]

60 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Do Not Disturb (DND) Key The IP phones have a feature you can enable ca lled "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF . If DND is ON, callers ca lling into the phone hear a busy signal or a message, depending on how your S[...]

Model 9143i IP Phone User Guide 61 Line Keys and Programmable Keys Busy Lamp Field (BLF) Key The BLF feature on the IP phones allows a s pecif ic extension to be mon itored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Example A Supervisor configures BLFs o n his phone for monitoring the status o f a worke[...]

62 Model 9143i IP Phone User Guide Line Keys and Programmable Keys 4. In the " Va l u e " field, enter the phone number or extension you want to monitor . 5. In the " Line " field, select a line for which to appl y this programmed key . V alid values are Global (for all lines), or 1 through 9 . 6. Click to save your changes. BLF[...]

Model 9143i IP Phone User Guide 63 Line Keys and Programmable Keys Configuring a BLF List Key The BLF List function can be configured on the 9143i using the Aastra W eb UI only . If you set a key to us e BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys -> Services . The BLF List URI is the name of the BLF list defi[...]

64 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Flash Key Y ou can set a programmable key to generate a fl ash event when it is pressed on the 9143i. Y ou do this by setting the programmable key to " fl ash ". The IP phone generates flash events only when a call is connected a nd there is an active R TP stream (for exam[...]

Model 9143i IP Phone User Guide 65 Line Keys and Programmable Keys Automatic Call Distri bution (ACD) Key (for Sylantro Servers) The 9143i supp ort Automatic Call Distribut ion (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to di stribute calls from a queue to regi stered IP pho ne users (agents). T o use the ACD feature on [...]

66 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to conf igure ACD on the 91 43i IP Phone. 1. Click on Operation->Pr ogrammable Keys. Programmable Keys 2. Select a "Key 1" through " Key 7 ". 3. In the " Ty p e " field,[...]

Model 9143i IP Phone User Guide 67 Line Keys and Programmable Keys Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed cal ls on your IP phone. T o login to a phone q ueue, you must preconfigure an ACD key on yo ur IP Phone as described in the pr evious procedure . Y our Admini[...]

68 Model 9143i IP Phone User Guide Line Keys and Programmable Keys 3. Using the keypad, enter your Us er ID (ph one number provided by your System Administrator) and press the 2 key . The " Passwor d " prompt displays. 4. Using your keypad, en ter your Password (provided by yo ur System Administrator) and press the 2 key . 5. Press 4 (Log[...]

Model 9143i IP Phone User Guide 69 Line Keys and Programmable Keys Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) Aastra IP phones su pport the Di rected Call Pickup (DCP) and Gr oup Call Pickup (GCP) features. The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. Y ou can configure this feat[...]

70 Model 9143i IP Phone User Guide Line Keys and Programmable Keys 4. In the “ Va l u e ” field, specify the ex tension you want to intercept when you press this key . For example: 2200 . 5. In the " Line " field, select t he line for which to appl y the Directed Call Pickup configuration. V alid values are 1 through 9 . 6. Click to s[...]

Model 9143i IP Phone User Guide 71 Line Keys and Programmable Keys Using Directed Call Pickup/Group Call Pickup Use the following procedure for th e DCP/GCP feature on your p hone. Using Directed Call Pickup (DCP) 1. When the monitored extension receives a call, press the DCP Key to pick up the call. If the monitored extension receives multiple inc[...]

72 Model 9143i IP Phone User Guide Line Keys and Programmable Keys XML Key The 9143i IP phone has a feature you can enable called " XML " (Extensible Markup Lang uage). XML is a markup language much like HTML . Y our System Administrator can create customized XML menu services and load them to your IP phone. These services include things [...]

Model 9143i IP Phone User Guide 73 Line Keys and Programmable Keys Configuring an XML Key 1. Click on Operation->Pr ogrammable Keys. Programmable Keys 2. Select a "Key 1" through " Key 7 ". 3. In the " Ty p e " field, select XML to apply to the programmable key . 4. In the " Va l u e " field, enter a URI(s[...]

74 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Accessing the XML Service After an XML application(s) have been saved to your IP phone, and after a prog rammable key has been configured to access the XML application(s), the customi zed service is ready for you to use. 1. Press the programmable key configured for XML on the 9143i [...]

Model 9143i IP Phone User Guide 75 Line Keys and Programmable Keys S precode Key Y ou can set a programmable key to automatically activate specific services offered by the server . For example, if the sprecode value of *82 is configured, then by pressing the Sprecode programmable key , *82 automatically activates a service provided by the server . [...]

76 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Park/Pickup Keys The 9143i ph one has a park and pick up call featur e that allows you to park a call and pickup a call when required. The IP phones support the Park/Pick up feature on the Asterisk, BroadW orks, Sylantro, and ININ PBX servers. Y ou can set the programmable keys on t[...]

Model 9143i IP Phone User Guide 77 Line Keys and Programmable Keys Configuring Park/Pickup Keys Use the following procedure to con figure park/pickup on the 9143i phone. 1. Click on Operation->Pr ogrammable Keys. Programmable Keys 2. Select two keys from "Key 1" through " Key 7 ". 3. In the " Ty p e " field, select [...]

78 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pic k up a parked call. Park a Call 1. While on a live call, press the " Park " programmable key . 2. Perform the following for your specific server: If the call i[...]

Model 9143i IP Phone User Guide 79 Line Keys and Programmable Keys Last Call Return (lcr) Key (for Sylantro Servers) Using the Aastra W eb UI, you can co nfigure the "L ast call return" (lcr) fu nction on a key . This feature is for Sylantro servers only . How it works If you configure " lcr " on a key , and a call comes into yo[...]

80 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Call Forward Key Using the Aastra W eb UI, you can co nfigure th e "Call Forward" function on a key . Use call forwarding when you want a specific account on yo ur phone to be forwarded to anothe r number when your phone is in the busy state or the no answer state, or both[...]

Model 9143i IP Phone User Guide 81 Line Keys and Programmable Keys BLF/Xfer The BLF key allows one or more extensio ns to be monitored, and once there is any state change with those extensions , th e key shows the status of the monitored lines. The Xfer key allows a call to be transferred to o ther recipients blindly or consultatively . The BLF/Xfe[...]

82 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Configuring a BLF/Xfer Key 1. Click on Operation->Pr ogrammable Keys . . Programmable Keys 2. Select a "Key 1" through " Key 7 ". 3. In the " Ty p e " field, select BLF/Xfer . 4. In the “ Va l u e ” field, enter the monitored extension or the ext[...]

Model 9143i IP Phone User Guide 83 Line Keys and Programmable Keys Speeddial/Xfer The Speeddial key allows a number to be dialed quickly by pressing one key configured for speeddialing. The Xfer key allows a call to be transferred to other reci pien ts blindly or consultatively . The Speeddial/Xfer key combines the Speeddial and Xfer key's fun[...]

84 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Programmable Keys 2. Select a "Key 1" through " Key 7 ". 3. In the " Ty p e " field, select Speeddial/Xfer . 4. In the “ Va l u e ” field, enter the speeddial extension or the extension to transfer calls to (for example, “ 5551212 ”). 5. In the [...]

Model 9143i IP Phone User Guide 85 Line Keys and Programmable Keys Speeddial/Conf The 6731i al lows you to configure a programmab le key to be used as a speeddial conference key ( Speeddial/Conf key) while remaining in the current call. This ke y allows a user on a call to conference another pa rty at a pre-defined number wh ile remaining in the ca[...]

86 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Programmable Keys 2. Select a "Key 1" through " Key 7 ". 3. In the " Ty p e " field, select Speeddial/Conf . 4. In the “ Va l u e ” field, enter the speeddia l extension or the extensio n to add to the conference (for example, “ 5551212 ”). 5. I[...]

Model 9143i IP Phone User Guide 87 Line Keys and Programmable Keys Intercom Key By default, the IP phone allows incoming interc om calls to be automatic ally answered without having to set up an Ic om key on your pho ne. For more information ab out changing the be havior of incoming Intercom calls, see the section “Incoming Intercom Call Features[...]

88 Model 9143i IP Phone User Guide Line Keys and Programmable Keys 3. After a beep tone, you r phone automatically connects with the remote ex tension an d you can speak through its speaker . 4. T o cancel intercom, press or hang up the handset. 5. When you are finished sp eaking , hang up the phone by placing the hand set back on-hoo k or by press[...]

Model 9143i IP Phone User Guide 89 Line Keys and Programmable Keys Services Key The 9143i al lows you to configure a Services key th at, when pressed on the p hone, displays the Services menu which includ es the following options: • Directory (See “Directory List” on page 1 12 for more information.) • Callers List (See “Callers List” on[...]

90 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Using the Services Key 1. Press the Services key . The following default list displays: • Directory (See “Directory List” on page 1 12 for more information.) • Callers List (See “Callers List” on page 122 for more information.) • V oicemail (See “V oicemail” on pag[...]

Model 9143i IP Phone User Guide 91 Line Keys and Programmable Keys Phone Lock Key Y ou can configure a programmable key on the phone to use as a lock/unlock key . Y ou assign the function of the key as “ Ph one Lock ”. Use the following procedure to configure a progra mmable key as a lock/unlock key in the Aastra We b U I . Configuring a Phone [...]

92 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Using the Lock/Unlock Key on the IP Phon e After configuring a program mable key as a lock/un l oc k key , refer to the following proce dure to use the key on the IP pho ne. Lock the Phone 1. Press the Lock programmable key . The phone locks. The LED for the programmable key AND t h[...]

Model 9143i IP Phone User Guide 93 Line Keys and Programmable Keys Paging Key (Sends the RTP Stream) Y ou can configure a Paging key on the phone t h at allows you to send a Real Time T ransport Protocol (R TP) stream to pre-configured multicast address(es) without in volving SIP signaling. Y ou enter a multicast IP address(es) and a port number fo[...]

94 Model 9143i IP Phone User Guide Line Keys and Programmable Keys 5. T o receive R TP steams for Group Paging, you must also confgure the " Paging Listen Addresses " parameter at the path, Basic Settings->Pr efer ences->Gr oup Paging RTP Settings . For more information about setting this parameter , see “Group R TP Paging (receiv[...]

Model 9143i IP Phone User Guide 95 Line Keys and Programmable Keys None Key Y ou can set a ke y to force a blank entry on the IP ph one display for a specific key . Y ou do this by setting the key to " none ". If a particular key is not defined, it is ignored. Setting a None Key Use the following procedure to configure a None key on the 9[...]

96 Model 9143i IP Phone User Guide Line Keys and Programmable Keys Deleting a Key Use the following procedure to delete a progra mmable key function using the Aastra W eb UI. 1. Click on Operation->Pr ogrammable Keys . . Programmable Keys 2. Select a "Key 1" through " Key 7 ". 3. In the " Ty p e " field, select none[...]

Model 9143i IP Phone User Guide 97 Making Calls Making Calls This section describes ways to make calls on your 9143i phone, using your handset, speakerph one or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing or • pressing a line/call appearance button. At the dial tone, enter the number you wish [...]

98 Model 9143i IP Phone User Guide Making Calls Using Handsfree S peakerphone The handsfree feature allows you to speak to someone without using th e handset or headset. Y our phone must be in either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone, see “Set Audio” on page 27 . • T o d[...]

Model 9143i IP Phone User Guide 99 Making Calls 6. Press 4 to save changes and 3 to exit. 7. If you do not wish to save changes, press 3 to return to the previous screen. Making and Receiving Calls Using a Headset 1. Ensure that you have selected a headset audi o mode by a ccessing th e Options list (under option Prefer ences->Set A udio->Aud[...]

100 Model 9143i IP Phone User Guide Making Calls 4. T o dial the displayed number press , or lift the Handset or press any line keys. 5. Press or the key to cance l . Deleting from the Redial List Delete All Items 1. Press . 2. Press the Delete Key , then press the Delete Key again at the prompt to erase all items. Note: The redial list is availabl[...]

Model 9143i IP Phone User Guide 101 Making Calls Mute Y ou can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference. When a call is muted, the icon displays as follows. For muted calls, the handsfree LED fl ashes and the Mute key LED is ON. [...]

102 Model 9143i IP Phone User Guide Receiving Calls Receiving Calls When a call is ringing at your extension, you see the " Inbo un d Call " Screen. The line/call appearance light flashes quickl y for the incoming call. Answering an Incoming Call T o answer the call • For handsfree operation, pre ss or the lin e/call appearance but ton [...]

Model 9143i IP Phone User Guide 103 Handling Calls Handling Calls When you are connected to a call, you can use the hard keys or programmabl e keys on the ph one to place a call on hold, transfer a call, or conference. Placing a Call on Hold Y ou can plac e an active call on hold by pressing the Hold key . When you place a call on hold, only your p[...]

104 Model 9143i IP Phone User Guide Handling Calls When on Hold T o let your caller know that they are still on hold, music plays soft ly (if this has been set up for your system). The call/lin e appearance light for the line you ar e on remains solid to indicate that you are still connected. Automatic Hold When juggling between calls, yo u do not [...]

Model 9143i IP Phone User Guide 105 Handling Calls T ransferring Calls Blind T ransfer A blind transfer is when you transfer a call dir ectly to another extensio n without consulting with the person receiving the call. T o do this, simply co mplete the transfer imme diately after you have entered the number . The call goes directly to the extension[...]

106 Model 9143i IP Phone User Guide Handling Calls T ransferring T wo Existing Calls The 9143i allo ws you to p erfo rm a transfer of a call when the re are currently two active calls on the phone. For example, o n your phone, there ar e two active calls - Call A and Call B. Call B is on hold. Y ou can perform the followi ng to transfer Call A to C[...]

Model 9143i IP Phone User Guide 107 Handling Calls Local Conferencing The 9143i ph one supports up to 3 parties (includi ng yourself) in a confe rence ca ll. This is called Local Conferencing and is the default meth od of conferencing on the 9143i. Using Local Conferencing Use the following procedure to create a conf erence call using local confere[...]

108 Model 9143i IP Phone User Guide Handling Calls 7. Press the Conf key again to add Party 3 to the conference. Party 1 (which is yourself), Party 2, and Party 3 are all connected to a single conference. 8. T o drop a party from the conference, press the Conf key once more. Joining T wo Active Calls in a Single Conference 1. Begin with active call[...]

Model 9143i IP Phone User Guide 109 Handling Calls Using Centralized Conferencing Use the following procedure to create a conferen ce call using centralized conferencing. Use the following illustration as a reference. Setting Up a Conference and Adding Multi ple Parties (for Sylantro and Broadsoft Se rvers) 1. When you begin a conference, you are t[...]

110 Model 9143i IP Phone User Guide Handling Calls 6. W ait for Party 3 to answer . When Party 3 answer s, you can consult with them before ad ding them to the Conference 1. 7. Press the Conf Key again to add Party 3 to Conference 1. Party 1 (which is yourself), Party 2, and Party 3 are all connected to Conference 1. 8. Press an available Line Key [...]

Model 9143i IP Phone User Guide 111 Handling Calls Joining Additional Parties to Active Conferen ces In centralized conferencing, you can join mu ltiple incoming or outgoing calls to active conferences. Before following this procedure, at least one active conference must exist on your phone. 1. As Party 1, pickup the handset or press the speakerpho[...]

112 Model 9143i IP Phone User Guide Managing Calls Managing Calls The 9143i has several features that make it easier to manage calls, and to keep track of your caller history , as well as your business and personal contacts. These features include: • Directory List • Callers List • Call Forwarding • Missed Calls Indicator • V oicemail Dir[...]

Model 9143i IP Phone User Guide 113 Managing Calls 1. Press the Directory Key . The dir7ectory displays the nu mber of entries in your list. If the Directory list is empty , " Dir ectory Empty/Use Save to add " is displayed. 2. Y ou can access entries by pressing 2 and 5 to scroll through the list. 3. T o search for an entry by name, pres[...]

114 Model 9143i IP Phone User Guide Managing Calls Adding a New Entry to the Directory L ist Use the following procedures to add a new entry to the Directory List. Use the foll owing illustration as a reference. 1. Press the Directory Key . 2. Press Save (Key 1). The " Enter Number " prompt displays. 3. Enter a phone number using the numb[...]

Model 9143i IP Phone User Guide 115 Managing Calls 5. If you want to save the new Directory entry to use Line 1, press Save to save the new entry to the Directory List. If you want the new entry to use a dif ferent line, use the 2 key to select a different Line and press Save . The new entry yo u added is saved to the Directory Li st. Adding an Ent[...]

116 Model 9143i IP Phone User Guide Managing Calls Editing an Entry in the Directory List Use the following procedure to ed it an entry in the Directory List . Use the following illustration as a reference. 1. Press the Directory Key . 2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, or use 2 and 5 to s[...]

Model 9143i IP Phone User Guide 117 Managing Calls Deleting an Entry from the Directory List Y ou can delete a single entry from the Director y List, or you can delete all entries from the Directory List. Use the following procedures to delete a single en try or all entries from the Directory List. Use the following illustration as a reference. Del[...]

118 Model 9143i IP Phone User Guide Managing Calls 3. Press the Delete Key again to erase all entries from the Directory List. The " Dir ectory empty " prompt displays.. Saving an Entry to the Directory List Y ou can save e ntries (names and numbers) from ot her sources to your Directory using any of the following methods: • Saving from[...]

Model 9143i IP Phone User Guide 119 Managing Calls Saving from the Callers List Use the following procedure to save names/numbers from the Callers List to the Directory . Use the following illustration as a reference. 1. Press the Callers List Key . 2. From the Callers List, scroll through the list to fi nd the name and number that you want to save[...]

120 Model 9143i IP Phone User Guide Managing Calls Saving from the Redial List Use the following procedure to save names/numbers from the Redial List to the Directory . Use the following illustration as a reference. 1. Press the Redial List Key ( ). 2. From the Redial List, scroll through the list to find the name and number that you want to save t[...]

Model 9143i IP Phone User Guide 121 Managing Calls Downloading the Directory List to Y our PC Y ou can download the Directory List to your PC via the Aastra W eb UI. The phone stores the dir ectorylist.csv file to your PC in comma- separated value (CSV) format. Y ou can use any spreadsheet application to open th e file for viewing. The following is[...]

122 Model 9143i IP Phone User Guide Managing Calls Callers List The Callers list is a stored lo g of your incoming calls. The 9143i IP P hone stores information for up to 200 incoming calls in the Callers list. The Callers List Key is locat ed on the front panel ke ys.. Y our phone logs the number and name (if available) of the caller , when they l[...]

Model 9143i IP Phone User Guide 123 Managing Calls Caller ’s List Screen Display Y ou can view , scroll, and delete line items in the Callers List from the IP phone UI. Y ou can also directly dial from a disp la yed line item in the Callers List. Display Ite m Description 450-349-0438 Indicates you have returned the call from the Callers list. N [...]

124 Model 9143i IP Phone User Guide Managing Calls Accessing the Callers List Use the following procedure to access the Callers List. Use th e following illustration as a reference. 1. Press the Callers List Key . Press 2 and 5 to move through th e Callers list. Press 2 to see the most recent call, or 5 to see the oldest call on your list. 2. T o d[...]

Model 9143i IP Phone User Guide 125 Managing Calls Use the following procedure to edit the Callers Li st. Use the following illustration as a reference. 1. Press the Callers List Key . 2. Press 2 and 5 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to see the oldest call on your list. 3. Press any key on the dial pad[...]

126 Model 9143i IP Phone User Guide Managing Calls Deleting Entries From the Callers List Y ou can delete individual items from the Callers List, or you can delete all items in the Callers List. Use the following procedure to de lete an individual item from the Callers List. Use the following illustration as a reference. 1. Press the Callers List K[...]

Model 9143i IP Phone User Guide 127 Managing Calls Downloading the Callers List to Y our PC Y ou can download the Callers List to y o ur PC for viewing using the Aastra W eb UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format. Y ou can use any spreadsheet applicatio[...]

128 Model 9143i IP Phone User Guide Managing Calls Account Configuration (DND and Call Forwarding) The 9143i has a feature that allows you to configure “Do Not Disturb” (DND) and “call forwarding” (CFWD) for multiple accounts on the phone. Y ou can set specific modes for the way you want the phone to handle DND and CFWD. The three modes you[...]

Model 9143i IP Phone User Guide 129 Managing Calls The following describes the key b ehavior for each DND mode. • Account - DND key toggles the account in focus on the IP Phone UI, to ON or OFF if DND enabled for that account. • Phone - (default) DND key togg les all accounts on the phone to ON or OFF . • Custom - DND key displays custom scre[...]

130 Model 9143i IP Phone User Guide Managing Calls Configuring DND Using the Aastra W eb UI . Use the following procedure to conf igure DND using the Aastra W eb UI. 1. Click on Basic Settings->Prefer ences->General . 2. In the “ DND Key Mode ” field, select a “do not disturb” (DND) mode to use on the phone. V alid values are: Account[...]

Model 9143i IP Phone User Guide 131 Managing Calls 4. Click on Basic Settings->Account Configuration . 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. 6. Click to save y our changes. Th e changes takes affect immediately without a re boot. Using DND Modes via the IP Phone UI After you add a [...]

132 Model 9143i IP Phone User Guide Managing Calls DND in Account Mode 1. W ith the account in focus on the IP Phone UI, press the DND key to toggle DN D ON or OFF for the account. 2. Use the RIGHT and LEFT arrow keys to scroll throug h each account. In the above example, Screen name1, Sc reenname2, and Scre enname3, are three ac counts configured [...]

Model 9143i IP Phone User Guide 133 Managing Calls DND in Custom Mode 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. 2. Use the UP and DOWN arrow keys to scroll through the accounts. In the above example, Screenname1 and 3 have DND ON as[...]

134 Model 9143i IP Phone User Guide Managing Calls Y ou can configure CFWD using the Aastra W eb UI at the path, Basic Settings->Account Configuration , OR you can configure CFWD using the IP Phone UI at the path, Options->Call Forward . Using the Aastra W eb UI at the path, Operation->Programmable Keys , you can also configure a CFWD key [...]

Model 9143i IP Phone User Guide 135 Managing Calls Configuring CFWD Using the Aas tra Web UI Use the following procedure to config ure CF WD using the Aastra W eb UI. 1. Click on Basic Settings->Prefer ences->General . 2. In the “ Call Forward Key Mode ” field, select a call forward mode to use on the phone. V alid values are: Account, P [...]

136 Model 9143i IP Phone User Guide Managing Calls 4. Click on Basic Settings->Account Configuration . The illustration above shows 3 accounts configured on the phone. Accounts must be set up by your System Administrator . 5. For each account, enable the CFWD state by placing a check mark in one or more of the following “ St a t e ” fields: [...]

Model 9143i IP Phone User Guide 137 Managing Calls 7. For the " No Answer " state, in the “ No. Rings ” field, enter the number of times that the account rings before forwarding the call to the spec ified number . V alid values are 1 through 20. Default is 1. When using the “ Account ” mode or “ Custom ” mode, you can enter a [...]

138 Model 9143i IP Phone User Guide Managing Calls Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra W eb UI. Y ou can access the CFWD menus by pressing a pre-configured Ca ll Forward key , or by selecting Options->Call Forwar d from the IP Phone UI.[...]

Model 9143i IP Phone User Guide 139 Managing Calls 3. Select a state for the account(s) in focus using the UP and DOWN arrow keys. Y ou can enable/disable any or all of the following states for an account: • All - Enables CFWD All for an accoun t and forwards all incoming ca lls for that account, to the specified number . • Busy - Enables CFWD [...]

140 Model 9143i IP Phone User Guide Managing Calls 8. Enter a phone number to app ly to the current state in focus. When the phone is in the state you specified, and a call comes into the phon e, it forwards the call to the number you specify . 9. Press SET to save the change . 10. For the CFWD No Answer state, In the CFWD Number screen, press the [...]

Model 9143i IP Phone User Guide 141 Managing Calls CFWD in Phone Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. In the above example, Screenname1, Screen name 2, and Scree nname3, are three accounts configured on the phon e. All three accounts have CFWD enabled as indicated by the “ CFWD All ” message. 2. Press the Ca[...]

142 Model 9143i IP Phone User Guide Managing Calls Y ou can also use the follo wing keys if required: • All Off - Disables all CFWD states for the phone. • All On - Enables all CFWD states for the phone. 4. Press the CHANGE key for the mode you selected in S tep 2. Scroll to the CFWD S tate screen. Thi s screen displays th e current st at e of [...]

Model 9143i IP Phone User Guide 143 Managing Calls 10. For the CFWD No Answer state, in the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No. Rings screen and press CHANGE. 11 . Press the NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls. V alid values are 1 to 20. Default is 1. Whe[...]

144 Model 9143i IP Phone User Guide Managing Calls CFWD in Custom Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. In the above example, Screen name1, Sc reenname2, and Scre enname3, are three ac counts configured on the phone. All three accounts have CFWD enabled as indicated by the “ CFWD All ”, “ CFWD Busy ”, and[...]

Model 9143i IP Phone User Guide 145 Managing Calls 2. Select an account to configure. Press the CHANGE key . The CFWD Mode screen displays. Use the UP and DOWN arrow keys to scroll through each state screen. In the above example, the account has CFWD A ll and CFWD NoAns ena bled as indicated by a check mark ( 3 ). The CFWD Busy setting is enabled f[...]

146 Model 9143i IP Phone User Guide Managing Calls 4. Press the CHANGE key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. 5. Press the CHANGE key in the CFWD State screen. Press NEXT to toggle the state of the CFWD st[...]

Model 9143i IP Phone User Guide 147 Managing Calls 10. For the CFWD No Answer state, in the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No. Rings screen and press CHANGE . 11 . Press the NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls. V alid values are 1 to 20. Default is 1. Wh[...]

148 Model 9143i IP Phone User Guide Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only . The number of calls that have not been answ ered increment on the phone’ s idle screen as " <number&[...]

Model 9143i IP Phone User Guide 149 Managing Calls V oi cemail The V oicemail feature on the 9143i IP phone allows you to use a line, configured with a phone number for dialing out, to co nnect to a voicemail server . For each assigned V oicemail number, there can be a minimum of 0 or a maximum of 1 V oicemail access phone number . The V oicemail l[...]

150 Model 9143i IP Phone User Guide Additional Features Additional Features This section describes additional featur es you can use on the 9143i phone. Star C o d e s All of the main call handling and extension manage ment features using star codes can be set on your phone b y your Administrator . Contact yo ur System Administrator for more informa[...]

Model 9143i IP Phone User Guide 151 Additional Features Suppress DTMF Playback A feature on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the keys on your phone. When suppression of DTMF playback is disab led , and you press a key , the IP phone dials the stored number and displays each [...]

152 Model 9143i IP Phone User Guide Additional Features Display DTMF Digit s A feature on the IP phones allows users to enab le or disable DTMF (d ual-tone multi-frequency) digits to display to the IP phon e wh en usi ng the key pad to dial, or when dialing from a programmed key . DTMF is the signal sent from the phone to the network that you g e n[...]

Model 9143i IP Phone User Guide 153 Additional Features Configuring Display of DTMF Digit s Use the following procedure to configure the di splay of DTMF digits on the IP phone. 1. Click on Basic Settings->Prefer ences->General. 2. Enable the " Display DTMF Digits " fie ld by checking the check box. Disable this field by uncheckin g[...]

154 Model 9143i IP Phone User Guide Additional Features Enable/Disable Call W aiting The call waiting feature notifies th e user on an active call, of a new incoming call. Y ou can disable the call waiting feature, so that the new incoming call is automatically rejected by the phone with a busy message. If you disable call waiting on the phone, and[...]

Model 9143i IP Phone User Guide 155 Additional Features 1. Click on Basic Settings->Prefer ences->General. 2. Call W aiting is enabled by default. If required, disable the " Call W aiting " field by unchecking the check box. 3. Click to save your settings.[...]

156 Model 9143i IP Phone User Guide Additional Features Play Call W aiting T one Y ou can enable or disable the playing of a call waiting t one when you are on an active call and a new call comes into the phone. Y ou can configure this feature using the Aastra W eb UI. Configuring Call W aiting T one Use the following procedures to configur e a cal[...]

Model 9143i IP Phone User Guide 157 Additional Features S tuttered Dial T one Y ou can enable or disable the playing of a stutte red dial tone when there is a message waiting on the IP phone. Y ou can configure this feature using the Aastra W eb UI. Configuring S tuttered Dial T one Use the following procedures to confi gure stuttered dial tone on [...]

158 Model 9143i IP Phone User Guide Additional Features XML Beep Support Using the Aastra W eb UI, you can en able or di sable a beep to be au dible when the phone receives an XML application using the " XML Beep Support " field at the path Basic Settings->Pr eferences->General . If you disable this feature, then no beep is heard wh[...]

Model 9143i IP Phone User Guide 159 Additional Features S t atus Scroll Delay Using the Aastra W eb UI, you can specify a scroll delay option that allows you to set the time delay , in seconds, be tween the scrolling of each status messag e on the phone. Y o u can specify this setting in the " S tatus Scro ll Delay (seconds) " field at th[...]

160 Model 9143i IP Phone User Guide Additional Features Incoming Call Interrupt s Dialing The 9143i has a feature you can enable or disable called " Incoming Call Interrupts Dialing ". This feature is disabled by default. If you are dialing out on your phone, and you receive an incoming call at the same time, the incoming call goes to an [...]

Model 9143i IP Phone User Guide 161 Additional Features Configuring "Incoming Call Interrupt s Dialing" Use the following procedures to configure " Incoming Call Interrupts Dialing" on the IP Phone. 1. Click on Basic Settings->Prefer ences->General . 2. Enable the " Incoming Call Interrupts Dialing " field by che[...]

162 Model 9143i IP Phone User Guide Additional Features Switch UI Focu s to Ringing Line Y ou can configure a feature on the 9143i that cont rols the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a co nnected call, the phon e switches foc[...]

Model 9143i IP Phone User Guide 163 Additional Features Preferred Line and Pref erred Line Timeout The 9143i has a feature ca lle d “p ref erred line” a nd “preferred line timeout ”. If you enable the preferred line parameter on your ph one, after a call ends (incoming o r outgoing), the display switches back to the preferred line. Next tim[...]

164 Model 9143i IP Phone User Guide Additional Features Configuring “Preferred Line” and “Preferred Line T imeout” Using the Aastra W eb UI Use the following proc edure t o configure th e Pref erred Line and Preferred Line T imeout feature using the Aastra W eb UI. 1. Click on Basic Settings->Prefer ences->General. 2. In the “ Prefe[...]

Model 9143i IP Phone User Guide 165 Additional Features Goodbye Key Cancels Incoming Calls The 9143i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls pres ented to the phone when you are on an active call. The parameter is called " Goodbye Key Cancel s Incoming Call " and i[...]

166 Model 9143i IP Phone User Guide Additional Features Using the Goodbye Key to Cancel Incoming Calls Fe ature IP Phone UI IF THEN "Goodbye Key Cancels Incoming Call" is enabled AND a seco nd call comes in while you are on an a ctive call, press the Goodbye key to reject the second incoming call . "Goodbye Key Cancels Incoming Call&[...]

Model 9143i IP Phone User Guide 167 Additional Features UPnP Mapping Lines (for remote phones) Universal Plug and Play (UPnP) is a standard that uses Internet protocols to enable d evic es to be plugged into a network and aut omatically know about each ot her . Wi th UPnP , when a user plugs a device into the network, the device configures itself, [...]

168 Model 9143i IP Phone User Guide Additional Features Message W aiting Indi cator Y ou can configure the Message W aiting Indicator ( MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only , the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED fo r all li[...]

Model 9143i IP Phone User Guide 169 Additional Features Incoming Intercom Call Features Incoming Intercom By default, the IP phone allows incoming interc om calls to be automatic ally answered without having to set up an Icom key on your phone. The phone automati cally plays a warning tone when it receives an incoming in tercom call. It also mutes [...]

170 Model 9143i IP Phone User Guide Additional Features Auto-Answer/Play W arning T one The auto-answ er feature on the IP phone allows you to enable or disa ble automatic answering for an Intercom call. If “Auto-An swer” is enabled, the phone a uto matically answers an incoming intercom call. If “Play W arning T one” is also enab led, the [...]

Model 9143i IP Phone User Guide 171 Additional Features 2. The " Auto-Answer " field is enabled by default. The auto matic answering feature is turned on for the IP phone for answering Intercom calls. T o disa ble this field, uncheck the box. 3. The " Microph one Mute " field is enabled by default. Th e microphone is muted on th[...]

172 Model 9143i IP Phone User Guide Additional Features Group RTP Paging (receives RTP stream s) Y ou can configure the phone to allow it to receive a Real T ime T ransport Protocol (R TP) strea m from pre-configured multicast address(es) without involving SIP signaling. This is called Group Paging on the IP phones. Y ou ca n specify up to 5 multic[...]

Model 9143i IP Phone User Guide 173 Additional Features Configuring Group RTP Paging Use the following procedure to configure R TP streaming on the receiving end for Paging applications using the Aastra W eb UI. 1. Click on Basic Settings->Prefer ences-> Group Paging R TP Settings . 2. In the “ Paging Listen Addr esses ” text box, enter t[...]

174 Model 9143i IP Phone User Guide Additional Features Use LLDP ELIN The 9143i IP Ph one supports Link Layer Discovery Proto c ol for Media Endpoint Devices (LLDP-MED), and Explicit Congestion Notifica tion (ECN) Emer gency Lo cation Identification Number (ELIN). LLDP ELIN allows the phone to use the location information sent by the switch, as a c[...]

Model 9143i IP Phone User Guide 175 Additional Features Shared Call Appearan ce (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are pr esented to multiple phones simultaneously . For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two p[...]

176 Model 9143i IP Phone User Guide Additional Features Keys S tates and LED Behavior There are two call states on the phones that support SCA bridging: • Bridge-active - A bridged call is in progress • Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold. The following tables provide the key states and LED behavior in an [...]

Model 9143i IP Phone User Guide 177 Additional Features 9143i Phone LED S tates Line key Phone Behavior Stat e Call LED Non-Call LED Idle N/A N/A Seized Solid Red Solid Red Progressing (outgoing call) Solid Red Solid Red Alerting (incoming call) Flashing Red Flashing Red Active Solid Red Solid Red Held Slow Flashi n g R ed Slow Flashi n g Red Hold [...]

178 Model 9143i IP Phone User Guide Available Features Enabled by Administrators A vailable Features Enabled by Administrators There are features on yo ur IP Phone that you can use ONL Y if an Administrator has enabled them on your phone. Those features are descri bed in this section. Contact your System Administrator for more information. Outgoing[...]

Model 9143i IP Phone User Guide 179 Available Features Enabled by Administrators Customizable Callers List Key Y our System Administrator can specify an XML URI that cr eates a custom Callers List application for your phone. When you press the Callers Li st key , the phone access es a custom XML URI Callers List instead of the standard Callers Li s[...]

180 Model 9143i IP Phone User Guide Available Features Enabled by Administrators Centralized Conferencing The 9143i supp orts centralized conferencing for Sylantro and Broadsoft servers. This feature provides centralized conferencing on the SIP ser ver (versus localized, on the phone). Y our System Administrator must enable this feature on your pho[...]

Model 9143i IP Phone User Guide 181 Available Features Enabled by Administrators Playing a W A V File On Y our Phone If enabled by your Ad ministrator , the 9143i IP P h one can play a W A V file. A W A V file is an audio file format standard for storing an audio bit stre am on a system in raw , uncompressed format or compressed format to reduce th[...]

182 Model 9143i IP Phone User Guide Available Features Enabled by Administrators Key Redirection Conference, T ransfer , Redial, Intercom Keys and V oicemail Option If enabled by your Administrator , the Conference, T ransfer , Redial, and Interc om keys, as well as the V oicemail option, can be redirected to XM L scripts.This allows the server to [...]

Model 9143i IP Phone User Guide 183 Available Features Enabled by Administrators XML Applications and Off-Hook Interaction If enabled by you r Admini strator , the 9143 i can be preven ted fro m going into th e of f-hook/dialing state when the handset is of f-hook and the call en ds . This feature is disabl ed by default and must be enabled by you [...]

184 Model 9143i IP Phone User Guide Available Features Enabled by Administrators “Hold” Feature Enhanceme nt (for Broadsoft Servers) The Hold feature allows you to pu t an active call on “hold,” then retrieve the cal l later . This enhancement is intended for IP phones operating with servers that supp ort RFC3264 (for example, Broadsoft). I[...]

Model 9143i IP Phone User Guide 185 Available Features Enabled by Administrators IP Phone UI when Broadsof t CMS is Enabled When the Broadsoft CMS feature is enabled on the IP Phone, the foll owing screens display: Login Screen 9054550055 Sat Jun 8 2:55pm =Log In Username Sc reen Please Enter: Username: _ =Submit =Next Password Scr een Please Enter[...]

186 Model 9143i IP Phone User Guide Available Features Enabled by Administrators Diverting Calls from Y our Phone Y our Administrator can enable/disable a feat ure on your phone that allows incoming calls to be diverted to another phone if required. When an outgoing call from your phone is being di verted to another destination (i.e., via call forw[...]

Model 9143i IP Phone User Guide 187 Available Features Enabled by Administrators Display of Call Destination Information By default, your ph one displays call destination information if your phone is configured to forward calls to other destinations. The ca ll destination information displays on multiple screens that scroll every 3 seconds. The fol[...]

T roubleshooting Solutions Why is my display blank? Ensure that power is being prov ided to your phone. Make sure your phone is plugged into a power source. Why is my speakerphone not working? If you press the button and the speaker light flas hes and you do not hear dial tone through the speaker phone, the Set Audio option in the ph one’ s Optio[...]

Model 9143i IP Phone User Guide 189 Troubleshooting Solutions How do I find the IP address of my phone? Instructions on wh ere to find the IP address of you r phone can be found in t his guide in the section, “Finding Y our Phone’ s IP Address” on page 19 . Why does my phone display the “No Service” message? The phone displays the “ No [...]

190 Model 9143i IP Phone User Guide Troubleshooting Solutions 5. Click to save your changes. For information on how to access the Aastra W eb UI, go to the section “Using the Aastra W eb UI” on page 14 . Why does my phone display "Bad Encrypte d Config"? The IP phone displays "Bad Encrypted Config" because encrypted configur[...]

Model 9143i IP Phone User Guide 191 Troubleshooting Solutions How do I lock my phone? Y ou can lock your phone to prevent the phone fro m being used or configured. Y ou can lock the phone using any of the followin g: • In the IP Phone UI at the path Options->Phone Lock . • In the Aastra W eb UI at the path Operations->Phone Lock . • At [...]

192 Model 9143i IP Phone User Guide Troubleshooting Solutions Lock the Phone 2. In the " Lock the Phone? " field, click . The phone locks dynamically and displays the following message: " Phone is locked ". Unlock the Phone 3. Click on Operation->Phone Lock . 4. In the " Unlock the Phone? " field, click . The phone [...]

Model 9143i IP Phone User Guide 193 Limited Warranty Limited W arranty Aastra T elecom warrants this product against de fects and malfunctions during a one (1) year period from the date of origina l purcha se. If there is a defect or malfunction, Aastra T elecom shall, at its option, and as the exclusive remedy , either repair or replace the teleph[...]

194 Model 9143i IP Phone User Guide Limited Warranty Af ter Warranty Service Aastra T elecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra T e lecom product, at Aastra T elecom's option, for a fixed charge. Y ou are responsible for all shipping charges. Fo r further information a[...]

Model 9143i IP Phone User Guide A-1 Appendix A - Time Zone Codes Appendix A - T ime Zone Codes The following table iden tifies the time zone name and time zo ne code to us e on the IP phone. Time Zon e Name/Time Zone Code T able Time Zo ne Name Time Zone Code AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-T irane AN-Curacao AR-Buenos Aires AS-Pago[...]

A-2 Model 9143i IP Phone User Guide Appendix A - Time Zone Codes CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Y ukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY -Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-B[...]

Model 9143i IP Phone User Guide A-3 Appendix A - Time Zone Codes KY -Cayman EST LC-S t Lucia LI-V a duz LT- V i l n i u s LU-Luxembourg L V -Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montser rat MT -Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-T i juan[...]

A-4 Model 9143i IP Phone User Guide Appendix A - Time Zone Codes SE-S tockholm SG-Singapore SI-Ljubljana SK-Bratisla va SM-San Ma rino SR-Paramaribo SV -El Salvador CET SGT CET CET CET SRT CST TR-Istanbul TT -Port of Sp ain TW-T aipei EET AST CST UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY -Montevideo EET[...]

Model 9143i IP Phone User Guide Index-1 Index Numerics 9143i customizing 11 , 23 features of 2 getting started 4 idle screens for 5 incomplete config uration message 6 installation and setup of 3 keys and key descriptio ns 8 no service message 7 phone status for 18 plugging in the phon e 4 requirements for 2 setting options 11 A Aastra W eb UI Basi[...]

Index-2 Model 9143i IP Phone User Guide Index Index G goodbye key 8 Goodbye key ca nc els incoming call 16 5 configuring 165 using 16 6 group R TP paging 172 H handsfree key 9 headset mode 27 headset, using 98 headset/speaker mode 27 hold key 8 hold, feature enhancement using 18 4 I ignore sofkey 180 incoming call interrupts dialing 160 installatio[...]

Model 9143i IP Phone User Guide Index - 3 Index Index programmable key deleting 96 description 48 R redial 99 redial key 9 restarting the phone 43 ring tone sets 24 ring tones 23 R TP paging, group 172 S save key 9 Services key 89 speaker mode 27 speaker/headset mode 27 speakerphone, using 98 speeddial configuring key for 51 configuring prefix for [...]

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Aastra T elecom will not accept liability for any da mages and/or long distance charges, which result from unauthorized and/or unlawfu l use. While every effort has been made to ensure accuracy , Aastra T elecom will not be liable for technical or editorial errors or omissions contained with in this documentation. Th e information contained in this[...]