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AltiGen comm 720 manual

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Table of contents for the manual

  • Page 1

    IP 720 Phone ™ User Manual 7/2009 4290-00 17[...]

  • Page 2

    WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a crim inal offense. Currently, we do not know of any telecom m unicatio n s system that is immune to this type of criminal activity. AltiG en Communications, Inc., will not accept liability for any damages, including long distanc[...]

  • Page 3

    IP 720 User Manua l i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 C HAPTER 1 The IP 720 Phon e . . . . . [...]

  • Page 4

    ii IP 720 Us er Manua l C HAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Basic Phone Ope ration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Appendix A . . . . . . . . . . . . [...]

  • Page 5

    IP 720 U ser Manual iii NOTE This equipment has been tested and found to comply with the limi ts f or a Class B digita l device, pu rsuant to Part 15 of the F CC Rules. T hese limits are design ed to provid e reason able p rotection against harmf ul interference in a residential inst allation. This equipmen t generates, uses and can radiate radio f[...]

  • Page 6

    iv IP 720 User Manual[...]

  • Page 7

    IP 720 Us e r Man ua l v Warranty What The Warranty Covers AltiGe n Communi catio ns warrant s its hardware produc ts to b e fre e from de fects in mater ial and workm ansh ip du ring t he war ranty p eriod . If a prod uct prov es to be defective in material or workman ship duri ng the warr anty period, AltiGen Communi cations will, at its sole opt[...]

  • Page 8

    vi IP 720 Us e r Man ua l How to Obtain Service End user c ustomers sho uld contact y our Authoriz ed AltiGen Deale r for service. Authorized AltiG en Dealers must follow the st ep s below for service: 1. Take or sh ip the p roduct (ship ment pr epaid) to your AltiGen distribu tor or to AltiGen Communi cations, Inc. All materials b eing retu rned t[...]

  • Page 9

    IP 720 Us e r Manual 1 About This Manual This manual describes how to get the Alti-IP 720 pho ne up and running on a voic e ove r IP (V oIP) netw ork . It prov ides informat ion about how to set up, conn ect cables t o, and configure an IP 720 phone. It al so provid es infor mation on how to configure the network and IP settin gs. How to us e the p[...]

  • Page 10

    2 IP 720 User Ma nual[...]

  • Page 11

    IP 720 U ser Manual 3 C HAPTER 1 The IP 720 Phone TheAltiGen IP 720 phone is a b usiness telephone t hat provides voi ce communication o v er an IP network. The IP 720 provides bu ilt-in power-over-Eth ernet support and f unctionality similar to traditional bus ines s phon es, including automatic redial, on-hook dial ing, ha nds - free oper atio n [...]

  • Page 12

    4 IP 720 U ser Manual 1 LCD S creen Displays fe atures such as da te, time, phone n umber, caller ID, ca ll waiting, line /ca ll status and call tim e. 2 Message Waiting Indicator Light* Blinks when a m essage is waiting or a c all is coming in. 3 Progr am- mable Keys* 1-15 15 pr ogramm able keys c an be co nfigu red b y the system admi ni strator [...]

  • Page 13

    IP 720 U ser Manual 5 Note: * Indicates a normal oper ati ng mode k ey feature, which is availabl e only after r egistering the IP 720 with the phone server and logged in as an extens ion. 14 Navi gation butto ns  /  butt ons let y ou scroll t hrough te xt on the LCD screen.  butto n selects a menu item or se tting.  butto n returns to [...]

  • Page 14

    6 IP 720 U ser Manual Figure 2. IP 720 Phone , Bottom Vi ew 1 DC Port Connects to po wer outlet 2 Power Cable Restraint Secures t he power cable, prev enting it from accide ntall y being pu lled ou t 3 DC/PoE Switch Switches between DC power and Power over Ethernet 4 LAN Port Connects to netw o rk (10/ 100/10 00 Base T) 5 PC Access Port Connects t [...]

  • Page 15

    IP 720 U ser Manual 7 Hardware Items in the Package The following h ardware items are included in this package: • IP 720 set and stand • Handset • Handset cord • Power cord • Network cable • 3.5 mm to USB cab le You can pur chase separately: • A wall mount bracket • AC/DC power adap t er Supporte d Telephony Features The IP 72 0 pro[...]

  • Page 16

    8 IP 720 U ser Manual Auto Answer Rin g Wh en Au to An swe r is se t to Yes, sp ecifi es how many seconds the IP phone should ring b efore the call is au to mat ically answered (1-20 seco nds). Auto Answer Dev [d evice] Wh en A uto An swe r is se t to Yes, sp ecifi es whether the ca ll should be auto m atica lly an s wered through the sp eaker or h[...]

  • Page 17

    IP 720 U ser Manual 9 Call Record Allows a programmabl e key to be used for on - deman d rec ord ing. • Must be enabled by th e system admini strat or. • User presses the key to start record ing, pr esses th e ke y again to stop reco rdi ng. There is no pa use functi on. W hen the ca ll is rec o r di ng, th e ligh t is on . • Recor de d conve[...]

  • Page 18

    10 IP 720 User Ma nual Headset but ton Wh en pres sed, the user will be a ble t o ac tivate the RJ-9 headse t port. • This b utton i s used as a hook switch for head set port s. • The but to n is used as a he ad set-in- use indi cator when a Plan t ronics wireless PSB p ort is con nected. The headset on-hook and off-hook is cont r ol led by the[...]

  • Page 19

    IP 720 User Manual 11 American Disabilities Act (ADA) Complianc e The hearing aid-compatible handset on th e IP 720 p hone is equipped with a magnetic coupler, which meets the ADA HAC requirements. The dialing pad also complies with ADA standards. Redi al butto n R edials a select ed nu mber from th e last1 6 numbe rs dialed . • Pressing Enter di[...]

  • Page 20

    12 IP 720 User Ma nual[...]

  • Page 21

    IP 720 User Manual 13 C HAPTER 2 Setting Up the IP 720 Phone To set up the IP 72 0 phone, follow these inst ructions: 1. Gather net work se ttings informati on (this i nformation is need ed to configure the IP 720): • MAX Communication Server ( M AXCS) IP address • IP 720 phone’s IP address This address is needed if y our company does no t us[...]

  • Page 22

    14 IP 720 User Manual — CHECK MEMORY (RAM checking state) — CHECK FW (Firmware checking s tate) — INIT NETWORK — LOADING FW... — LOADING NOW. — Boot Done — INITIALIZING 4. Config ure startup net work settings . (To dis play the phon e’s menu, as required below, pres s the Menu button on the phone. Use the  /  buttons to scroll[...]

  • Page 23

    IP 720 User Manual 15 c. The phon e will attempt to register, as shown in the LCD screen: If the phone s uccessfully passes through thes e stages, the phone shows the date, time, and extension in the LCD screen an d is now in normal oper ating mode. If it doesn’t pa ss th rough these stages su ccessf ully, refer to “Troublesh ooting” on pag e[...]

  • Page 24

    16 IP 720 User Manual • Rebootin g the phone —To reboot t h e IP 72 0 p hon e, p r ess * * 3 , then press the Enter button.[...]

  • Page 25

    IP 720 User Manual 17 C HAPTER 3 Configuring the IP 720 Phone Phone, system, an d network settings can be configu red through the IP phone’s menu. The pho ne can also be regist ered through this menu, if necessary. • To g et to the m e nu, pr ess the Me nu button. •  /  buttons scroll the menus and settin gs in the LCD screen. •  b[...]

  • Page 26

    18 IP 720 User Manual System Settings Ring Tone Phone Setting > Ring Tones Sets the desired ri ng tone. Auto Answer Phone Setting > Auto Answer Sets wh ether to enable auto matic answeri ng. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how ma ny sec on ds the phone should rin g befor e it is aut omatica lly answer ed. Appear s on me[...]

  • Page 27

    IP 720 User Manual 19 Network Set t ings Registr ation from the Phone’s Menu Under normal cir cumstances, the I P 720 phone r egisters itself automatically. However, if regist ration failed for some reason (f or example, the server was n ot availabl e), registration can be started again from th e IP 720 p hone’s menu : 1. Press the Menu button.[...]

  • Page 28

    20 IP 720 User Manual Configu ring IP Settings An IP address is a unique logical addr ess that identifies each host computer on a TCP/I P network. A n IP address is a 32-bit number expressed as four decimal num bers from 0 to 255, separated by peri ods. Use these guidelines when manu ally configuring the IP settings : • Ensure the defau lt gatewa[...]

  • Page 29

    IP 720 User Manual 21 1. Press the M enu button. 2. Use the  button to scroll to System , then press the Ente r button. 3. Scr oll to TFTP Server , then press Ente r . 4. Enter the TFTP server address, using the * key to input period s. 5. T he IP 720 wil l do wnlo ad th e firm war e fro m the TFT P serve r on t he next reb oot. 6. Reboot by unp[...]

  • Page 30

    22 IP 720 User Manual Distinctive Ringing Support If the Distinctive Ring options are enabled by the s ystem administrator , you may h ave three different ring cad ences that dis tinguish the typ es of calls: • Internal call = 1 ring • External call = 2 rings • Operator call = 3 rings Workgroup St at us Display A programmab l e key can be con[...]

  • Page 31

    IP 720 User Manual 23 Greetings are affiliated with activit y codes. The u ser can choose, f or example, the “meeting” greeting or the “bu siness trav el” greeting. See “Activity Butto n,” b e low . Activi ty Button The IP 72 0 phone’s Activity button lets users select an activit y code that corresponds to their activity stat us (for [...]

  • Page 32

    24 IP 720 User Manual[...]

  • Page 33

    IP 720 User Manual 25 C HAPTER 4 User Guide The LCD Screen In normal o perating mode, the phone’s LC D screen displays the date, time, and extension nu mber on the first line: If an activity co de has been set on the phone, that code is displayed in place of the extension n umber. Examples of activity codes are MEETING, AWAY, TRAVEL. Other mes sa[...]

  • Page 34

    26 IP 720 User Manual TH - Number of calls in queue whose queue time is greater than the service level th reshold. SL - Service level in percentage. Not Ready - Age nt is not ready to receive w orkgroup calls . Basic Ph one Operation * Indicate s a normal opera ting mode phone feature, wh ich is availa ble only after registe ring the IP 72 0 with t[...]

  • Page 35

    IP 720 User Manual 27 Con feren ce* To initiate a conference during a call: 1) Press the Conference but ton (this automatically selects a new line and places the other party on hold). 2) Enter the target telephone number. 3) When the call connects, press the Conference button again OR the  but ton to cancel the conference and return to t he orig[...]

  • Page 36

    28 IP 720 User Manual Greeting* Press the Greeting but t on to quickly acce ss voice mail greetings. Handset/ Headset/ Speaker To switch between hands et, headset and sp eaker, the user can go offhook, press the Speaker button, or press the Headset button. Hold* During a call: 1) Press the Hold button to p ut the current call on hold and make a new[...]

  • Page 37

    IP 720 User Manual 29 Progr am- mable Key* • N/A • BLF • Fea ture Code • Admin Defined # • Line Par k • Call Record • Workgr oup Status • User Defined # 1) Press the appropriate key (keys 1-15) to initiate one of the following functions pre-assigned by the system administrator: Busy Lamp Field, AltiServ Feature Code, Admin Defined #[...]

  • Page 38

    30 IP 720 User Manual * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Resto re de faul t setti ngs ( when u ser i s in the Configura tio n Menu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Rebo ot AltiServ Feature Codes ## <p wd> . . . . . . . . . . . . . . . . . . . . . . . Log in to vo ice m ail[...]

  • Page 39

    IP 720 User Manual 31 Making Cal l s #34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Na me 1 #35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtu al Lo g In ( Stati on Pr ivile ge Ove rride ) #69 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Last C aller #77 . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 40

    32 IP 720 User Manual Dialing an IP Number Directly from the IP 720 To dial an IP number directly f rom the IP 720 phon e set, ente r the IP address, using the * key to enter periods and followed by the # key. Note: Th is works only when the IP 720 is operating in Bas ic mode. If the IP 720 is config ured for a public IP addres s, you can call othe[...]

  • Page 41

    IP 720 User Man ual 33 Appendix A Specifications Net work Proto cols • SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Telnet Cal l Con trol Proto cols • SIP Audio Standards • C odec: ITU G.711 (PCM ), two low bit rate (G.723 .1 and G.729A / G.729AB) • Acousti c E ch o ca ncellati on supporting hi gh- quality speake rphone • Ful l-d[...]

  • Page 42

    Trouble shooting 34 IP 720 Use r Man ual Troubles hooting The follo wing table p r ovides help for th e most common problems an end user may en counter . For IP 720 phone questions or problems not lis ted here, contact AltiGen T echnical Suppor t . Headset • H ea dse t RJ-9 port Important : Contac t AltiG en fo r the mo st cu rre nt l ist of ce r[...]

  • Page 43

    Appendix A IP 720 User Man ual 35 Image upda te faile d. If settin g Boot Download to Yes, after th e phone reboots an d if the sett ing still says Yes, the boot failed . • Check t he IP 7 20 pho ne’s IP a ddress, net work, default ga tew a y set tings. • Check th e network co nn ection. • Check t he TFTP ser v er IP addr ess and ma ke sure[...]

  • Page 44

    Trouble shooting 36 IP 720 Use r Man ual Regist er failed • C he ck to make sure the ext e nsio n num ber and exte nsio n passw ord a re set up prope rly and that th e IP extens io n is enable d . • Check to mak e sure th e IP P hon e Se r vi ce is started in MAXCS. • If IP phon e is associa ted with a physi cal phone (with the same ex tensio[...]

  • Page 45

    Appendix A IP 720 User Man ual 37 LCD Message s Local Menu Configuratio n Me ssages The following messages may be dis played in the LCD when accessing the IP 720 phone’s men u: Mess age Exp lana tion conf timeout! After 2 minu tes inside the conf igu ra ti on m en u, if no action is taken , the LCD will show thi s message and then quit t he menu.[...]

  • Page 46

    Trouble shooting 38 IP 720 Use r Man ual IP Phone Runnin g Messag es The follo wing messages may be displayed in th e LCD when running the IP 720: Message Definitio n AW UNREACHABLE! Fai led to connect to the AltiG en phone server. T he us er is trying to regi ster the IP phone with an invali d I P phone’s IP ad dress or the AltiGen Pho ne Server[...]

  • Page 47

    Appendix A IP 720 User Man ual 39 IP Phone Boot Messag es The follo wing messages may be displayed in t he LCD wh en booting the IP 720: REGISTERING! User en te re d #27 to manu al ly register th e IP ex tension. REMOVE OLD EXT. Wh en #27 is en te re d, the exten sion/passwor d config ura tion in the IP phon e i s removed. WRONG PASSWORD! R eg ist [...]

  • Page 48

    Trouble shooting 40 IP 720 Use r Man ual[...]

  • Page 49

    IP 720 User Man ual 41 Glossary A ASCII - American Standard Code for Information Interchange. B Boot - to ca use the compute r to start ex ecuting instru ctions. BPS - Bits Pe r Second . The num ber of bits transm itted per s econd. C configure - to determin e and assign the equ ipment ca binet or chassis con tents a nd location of eac h card , as [...]

  • Page 50

    42 IP 720 Use r Man ual E exte nsio n num ber - an arbitrary n umber of tw o to five digits that matc hes a station to a particular user. F Firewall - a se t of r el ate d pr og ra ms , loc a t e d at a netwo rk gateway se rv er , that protec t s the reso urces of a net w ork from us ers of othe r networ k s. FLASH - a sudden brief si gnal. Acti va[...]

  • Page 51

    Glossary IP 720 User Man ual 43 L Local address - an address us ed in a periphera l node or stat ion in place of a net work address an d t ransf or med to or f r om a network ad dress fo r deliver y purpos es. Logoff - the procedure by which a user disco nnects from a pr ogra m or session. Logon - th e pro cedur e by which a u ser begi ns a p rogra[...]

  • Page 52

    44 IP 720 Use r Man ual P phy sical exte nsi on - is associated with a phy sical port an d devi ce. An ext ension is created, by default , as a physical extensi on (as op po sed to a virt u al or workg r oup extension ) unless there are n o more physical po rts available . ping (Packet InterNe t Groper) - a program used to test whether a particular[...]

  • Page 53

    Glossary IP 720 User Man ual 45 T TCP/IP - T ransmissi on Co ntrol P rotocol /Internet Pro tocol. A fu ll set of proto cols used on th e Intern et . TDM - Time Divi sion Mu ltiple xing. TFTP (Trivial File Transfer Protocol) - a versio n of the TCP/IP FTP pro tocol tha t has no directory or password capab ility. transfer - this feature re directs a [...]

  • Page 54

    46 IP 720 Use r Man ual[...]

  • Page 55

    IP720 User Ma nual 47 Index A activat ing IP phone e x tension 14 Activity b utton 7 , 23 assigning a local IP address 20 a TFTP server 20 audio stan dards 33 au to an s w er 7 device 8 ring 8 B BLF, configuring 8 Boot Download 18 Bus y L a mp Fi eld, conf igurin g 8 C call con t rol proto cols 33 Call Log butt on 5 , 8 Call Record butto n, usin g [...]

  • Page 56

    48 IP72 0 U se r Man u al LCD messages, explained 37 , 38 , 39 LCD screen 4 , 25 , 33 LED, in b u ttons 33 line p a rk, configu ring 10 local addres s, se tting 19 M MAX Comm u nication Server, se tting IP address 18 memo ry, IP 720 phone 33 Menu butto n 4 Messa ge Waiting l ight 4 Mute bu tto n 10 N navigat ion bu ttons 5 networ k mask, setting 19[...]