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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of AT&T R3.0, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of AT&T R3.0 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of AT&T R3.0. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of AT&T R3.0 should contain:
- informations concerning technical data of AT&T R3.0
- name of the manufacturer and a year of construction of the AT&T R3.0 item
- rules of operation, control and maintenance of the AT&T R3.0 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of AT&T R3.0 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of AT&T R3.0, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the AT&T service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of AT&T R3.0.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the AT&T R3.0 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
AUDIX Voice Power System R3.0 Portable User’s Guide[...]
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Page 2
[...]
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Contents _ __________________________________________ _ __________________________________________ _ __________________________________________ Basics . . . . . . . . . . . . . 1 What is AUDIX Voice Power? . . . . . . 1 About Your Dialpad . . . . . . . . . 2 Logging In . . . . . . . . . . . 3 Direct Login . . . . . . . . . . 4 Indirect Login . . . [...]
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Page 4
Contents _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Sending Messages . . . . . . . . . 19 Recording a Message . . . . . . . . 19 Addressing Messages to Individuals . . . . 21 Name Addressing . . . . . . . . . 23 Addressing Messages to Groups . . [...]
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Contents _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Troubleshooting . . . . . . . . . . 41 Mailbox Full . . . . . . . . . . . 41 Maintenance Mailbox . . . . . . . . 42 v[...]
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Page 6
Contents _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ vi[...]
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Page 7
Basics _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ This section explains the information you need to get started with AUDIX Voice Power, such as, how to log in. What is AUDIX Voice Power? AUDIX Voice Power has many features to help you in your bus[...]
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Page 8
Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ • AUDIX Voice Power has other services which are implemented on a company-wide basis. For more information on how other features of AU[...]
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Page 9
Basics _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ _ ____________________ Touch tone Letters _ ____________________ _ ____________________ 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ _ ____________________ [...]
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Page 10
Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Direct Login The direct login procedure uses a special extension number that takes you directly to the activity menu. 1. Dial the AUDIX [...]
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Page 11
Basics _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Indirect Login The indirect login procedure involves first accessing the Call-Answer feature or the Automated Attendant feature and then transferring to the AUDIX Voice Power activity menu by dia[...]
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Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Activity Menu After you log in, AUDIX Voice Power recites the activity menu. The selections on the activity menu are: • Press 1 to rec[...]
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Page 13
Basics _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Changing Activities You can leave an AUDIX Voice Power activity in the following ways: • To transfer from the activity menu to another extension within your company, press * T , enter an extensi[...]
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Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Changing Your Password Your password helps to ensure that only you can access your messages. You use it each time you log in, and you ca[...]
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Page 15
Basics _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Time-Saving Tips When you become skilled at using AUDIX Voice Power, you will not need to listen to each complete voice announcement. Here are some shortcuts that you can use to save time. • If [...]
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Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 10[...]
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Retrieving Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Your mailbox contains messages sent to you by other AUDIX Voice Power subscribers and other callers inside and outside your telephone system. When a message arrives, AUDIX Voice Power[...]
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Page 18
Retrieving Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Getting Your Messages Each message consists of a header and a body. The header tells you when the message arrived and ident[...]
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Retrieving Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ — Press 1 to reply or forward. See Replying to a Message or Forwarding a Message or Comment . • Press 2 2 to go back to the previous message header and message body. • Press 2 3[...]
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Page 20
Retrieving Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ To reply to voice mail messages, follow these steps: 1. While the message is playing, or after it has finished, press 1 to[...]
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Page 21
Retrieving Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Forwarding a Message With or Without Comment You may forward a received message to other subscribers with an added message (comment) of your own, or you can send a new message to othe[...]
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Retrieving Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Press * # to approve the message. Before approving, you have the following options. • Press 2 3 to listen your message[...]
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Retrieving Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ • If you make a mistake, press * D to delete the last name, extension, or list you entered. • To review the recipients, press * 1 . See Reviewing the List of Recipients . • When[...]
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Page 24
Retrieving Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ What to do with Undelivered Messages Voice mail messages may be returned to your voice mailbox, for example, when a recipie[...]
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Page 25
Sending Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ The alternative to calling subscribers and leaving messages is to create a voice mail message and then address it. This is quicker than calling the recipient and allows you to send a sin[...]
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Page 26
Sending Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Press * # to approve your message and proceed to addressing. Before approving the message, you have the following options: [...]
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Sending Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Addressing Messages to Individuals You can send a single voice mail message to one or more people by specifying the extension number of each person or by dialing the name of each person.[...]
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Sending Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 3. The recipient’s name or extension is voiced back (The name is voiced if it has been recorded; otherwise the extension num[...]
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Sending Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Name Addressing The Name Addressing feature of AUDIX Voice Power allows callers and subscribers to enter the name of the person they are trying to reach instead of the extension number. [...]
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Page 30
Sending Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Addressing Messages to Groups If you have created a mailing list in advance of recording a message, you can use that list to a[...]
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Sending Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ AUDIX Voice Power voices back the name or extension number of the list’s owner. (The name is used if it has been recorded; otherwise the extension number will be repeated.) 4. Enter th[...]
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Page 32
Sending Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Reviewing the List of Recipients While addressing your message, but before sending the message, you can review the list of rec[...]
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Page 33
Mailing Lists _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ A mailing list is a group of subscriber extensions that you can build on the system. If you often need to communicate information to the same group of people, you can create a mailing list [...]
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Page 34
Mailing Lists _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 2. Press 5 to administer lists or your password. 3. Press 1 to create a list. 4. Enter a list ID (up to 6 digits) followed by # .[...]
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Page 35
Mailing Lists _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ If you specify a list ID while creating a mailing list, all of the members on that list ID’s mailing list are included in the current mailing list individually. That is, the current maili[...]
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Page 36
Mailing Lists _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Scanning and Deleting Mailing Lists Scanning allows you to find out what mailing lists you have created. You can only scan your [...]
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Page 37
Mailing Lists _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Reviewing and Modifying Mailing Lists This procedure allows you to add, change, or delete members of an existing mailing list which you own. Before beginning this procedure, you must know t[...]
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Page 38
Mailing Lists _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Enter the list ID followed by # . If the list is not found, AUDIX Voice Power asks you to enter the list ID again. AUDIX Voice[...]
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Page 39
Mailing Lists _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Mailing List Suggestions To use mailing lists more effectively: • Each supervisor may have a list that includes everybody in the group. The department head may have a list that includes e[...]
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Mailing Lists _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 34[...]
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Page 41
Customizing Name and Greeting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Recording Your Name If a subscriber’s name has been recorded, AUDIX Voice Power will voice it back whenever that subscriber’s extension is entered. For example, other AU[...]
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Page 42
Customizing Name and Greeting _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Speak your name. 6. Press 1 to stop recording. 7. Press * # to approve your name. Before approving your name, [...]
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Page 43
Customizing Name and Greeting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Changing Your Greetings You can record two personal greetings and select which greeting your callers will hear when AUDIX Voice Power answers your telephone. If you prefer n[...]
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Page 44
Customizing Name and Greeting _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Press 1 to begin recording. Before recording, you can press 0 to listen the current recording of the greeting [...]
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Page 45
Customizing Name and Greeting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Selecting the Greeting in Use There are three possible greetings you can use: system greeting, primary personal greeting, and alternate personal greeting. If you need to cha[...]
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Customizing Name and Greeting _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 40[...]
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Page 47
Troubleshooting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ If you experience problems with AUDIX Voice Power report them to your system administrator immediately. Mailbox Full Your mailbox size is determined by your system administrator. If you m[...]
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Troubleshooting _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Maintenance Mailbox A special maintenance mailbox has been set up to aid you in communicating AUDIX Voice Power troubles. To le[...]
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Troubleshooting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ 43[...]