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AT&T R3.0 manual

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Table of contents for the manual

  • Page 1

    AUDIX  Voice Power  System R3.0 Portable User’s Guide[...]

  • Page 2

    [...]

  • Page 3

    Contents _ __________________________________________ _ __________________________________________ _ __________________________________________ Basics . . . . . . . . . . . . . 1 What is AUDIX Voice Power? . . . . . . 1 About Your Dialpad . . . . . . . . . 2 Logging In . . . . . . . . . . . 3 Direct Login . . . . . . . . . . 4 Indirect Login . . . [...]

  • Page 4

    Contents _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Sending Messages . . . . . . . . . 19 Recording a Message . . . . . . . . 19 Addressing Messages to Individuals . . . . 21 Name Addressing . . . . . . . . . 23 Addressing Messages to Groups . . [...]

  • Page 5

    Contents _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Troubleshooting . . . . . . . . . . 41 Mailbox Full . . . . . . . . . . . 41 Maintenance Mailbox . . . . . . . . 42 v[...]

  • Page 6

    Contents _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ vi[...]

  • Page 7

    Basics _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ This section explains the information you need to get started with AUDIX Voice Power, such as, how to log in. What is AUDIX Voice Power? AUDIX Voice Power has many features to help you in your bus[...]

  • Page 8

    Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ • AUDIX Voice Power has other services which are implemented on a company-wide basis. For more information on how other features of AU[...]

  • Page 9

    Basics _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ _ ____________________ Touch tone Letters _ ____________________ _ ____________________ 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ _ ____________________         [...]

  • Page 10

    Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Direct Login The direct login procedure uses a special extension number that takes you directly to the activity menu. 1. Dial the AUDIX [...]

  • Page 11

    Basics _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Indirect Login The indirect login procedure involves first accessing the Call-Answer feature or the Automated Attendant feature and then transferring to the AUDIX Voice Power activity menu by dia[...]

  • Page 12

    Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Activity Menu After you log in, AUDIX Voice Power recites the activity menu. The selections on the activity menu are: • Press 1 to rec[...]

  • Page 13

    Basics _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Changing Activities You can leave an AUDIX Voice Power activity in the following ways: • To transfer from the activity menu to another extension within your company, press * T , enter an extensi[...]

  • Page 14

    Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Changing Your Password Your password helps to ensure that only you can access your messages. You use it each time you log in, and you ca[...]

  • Page 15

    Basics _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Time-Saving Tips When you become skilled at using AUDIX Voice Power, you will not need to listen to each complete voice announcement. Here are some shortcuts that you can use to save time. • If [...]

  • Page 16

    Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 10[...]

  • Page 17

    Retrieving Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Your mailbox contains messages sent to you by other AUDIX Voice Power subscribers and other callers inside and outside your telephone system. When a message arrives, AUDIX Voice Power[...]

  • Page 18

    Retrieving Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Getting Your Messages Each message consists of a header and a body. The header tells you when the message arrived and ident[...]

  • Page 19

    Retrieving Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ — Press 1 to reply or forward. See Replying to a Message or Forwarding a Message or Comment . • Press 2 2 to go back to the previous message header and message body. • Press 2 3[...]

  • Page 20

    Retrieving Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ To reply to voice mail messages, follow these steps: 1. While the message is playing, or after it has finished, press 1 to[...]

  • Page 21

    Retrieving Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Forwarding a Message With or Without Comment You may forward a received message to other subscribers with an added message (comment) of your own, or you can send a new message to othe[...]

  • Page 22

    Retrieving Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Press * # to approve the message. Before approving, you have the following options. • Press 2 3 to listen your message[...]

  • Page 23

    Retrieving Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ • If you make a mistake, press * D to delete the last name, extension, or list you entered. • To review the recipients, press * 1 . See Reviewing the List of Recipients . • When[...]

  • Page 24

    Retrieving Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ What to do with Undelivered Messages Voice mail messages may be returned to your voice mailbox, for example, when a recipie[...]

  • Page 25

    Sending Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ The alternative to calling subscribers and leaving messages is to create a voice mail message and then address it. This is quicker than calling the recipient and allows you to send a sin[...]

  • Page 26

    Sending Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Press * # to approve your message and proceed to addressing. Before approving the message, you have the following options: [...]

  • Page 27

    Sending Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Addressing Messages to Individuals You can send a single voice mail message to one or more people by specifying the extension number of each person or by dialing the name of each person.[...]

  • Page 28

    Sending Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 3. The recipient’s name or extension is voiced back (The name is voiced if it has been recorded; otherwise the extension num[...]

  • Page 29

    Sending Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Name Addressing The Name Addressing feature of AUDIX Voice Power allows callers and subscribers to enter the name of the person they are trying to reach instead of the extension number. [...]

  • Page 30

    Sending Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Addressing Messages to Groups If you have created a mailing list in advance of recording a message, you can use that list to a[...]

  • Page 31

    Sending Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ AUDIX Voice Power voices back the name or extension number of the list’s owner. (The name is used if it has been recorded; otherwise the extension number will be repeated.) 4. Enter th[...]

  • Page 32

    Sending Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Reviewing the List of Recipients While addressing your message, but before sending the message, you can review the list of rec[...]

  • Page 33

    Mailing Lists _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ A mailing list is a group of subscriber extensions that you can build on the system. If you often need to communicate information to the same group of people, you can create a mailing list [...]

  • Page 34

    Mailing Lists _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 2. Press 5 to administer lists or your password. 3. Press 1 to create a list. 4. Enter a list ID (up to 6 digits) followed by # .[...]

  • Page 35

    Mailing Lists _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ If you specify a list ID while creating a mailing list, all of the members on that list ID’s mailing list are included in the current mailing list individually. That is, the current maili[...]

  • Page 36

    Mailing Lists _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Scanning and Deleting Mailing Lists Scanning allows you to find out what mailing lists you have created. You can only scan your [...]

  • Page 37

    Mailing Lists _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Reviewing and Modifying Mailing Lists This procedure allows you to add, change, or delete members of an existing mailing list which you own. Before beginning this procedure, you must know t[...]

  • Page 38

    Mailing Lists _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Enter the list ID followed by # . If the list is not found, AUDIX Voice Power asks you to enter the list ID again. AUDIX Voice[...]

  • Page 39

    Mailing Lists _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Mailing List Suggestions To use mailing lists more effectively: • Each supervisor may have a list that includes everybody in the group. The department head may have a list that includes e[...]

  • Page 40

    Mailing Lists _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 34[...]

  • Page 41

    Customizing Name and Greeting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Recording Your Name If a subscriber’s name has been recorded, AUDIX Voice Power will voice it back whenever that subscriber’s extension is entered. For example, other AU[...]

  • Page 42

    Customizing Name and Greeting _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Speak your name. 6. Press 1 to stop recording. 7. Press * # to approve your name. Before approving your name, [...]

  • Page 43

    Customizing Name and Greeting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Changing Your Greetings You can record two personal greetings and select which greeting your callers will hear when AUDIX Voice Power answers your telephone. If you prefer n[...]

  • Page 44

    Customizing Name and Greeting _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Press 1 to begin recording. Before recording, you can press 0 to listen the current recording of the greeting [...]

  • Page 45

    Customizing Name and Greeting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Selecting the Greeting in Use There are three possible greetings you can use: system greeting, primary personal greeting, and alternate personal greeting. If you need to cha[...]

  • Page 46

    Customizing Name and Greeting _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 40[...]

  • Page 47

    Troubleshooting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ If you experience problems with AUDIX Voice Power report them to your system administrator immediately. Mailbox Full Your mailbox size is determined by your system administrator. If you m[...]

  • Page 48

    Troubleshooting _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Maintenance Mailbox A special maintenance mailbox has been set up to aid you in communicating AUDIX Voice Power troubles. To le[...]

  • Page 49

    Troubleshooting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ 43[...]