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Avaya 15-601034 manual

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Table of contents for the manual

  • Page 1

    IP Office 4.0 CTI Link Installation Manual 15-601034 Issue 11 (6 December 2006)[...]

  • Page 2

    © 2006 Avaya Inc. All Rights Reserved. Notice W hile reasonable efforts were made to ensure that the inform ation in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Di[...]

  • Page 3

    CTI Link Insta llation Manual Page iii IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) T able Of Content s CTI TA PI Installation .................................................................................................................. 1 Overv iew .........................................................................................[...]

  • Page 4

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  • Page 5

    CTI Link Insta llation Manual Page 1 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) CTI T API Inst allation Overvie w IP Office CTI Lin k is available in Lite and Pro versi ons, which prov ide run-time inter faces for applications to use. The So ftware Devel opment Kit (SDK) pro vides documentation on both Lite and P ro interfaces for software[...]

  • Page 6

    CTI Link Installation M anual CTI Link Insta llation Manual Page 2 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Installing T A PILink and DevLink The IP Office TAPI Service Provi der and the Dev Link files are both installed from the IP Office Us er CD. Perform the following: 1. Insert IP Office Use r CD. The Workstat ion Install ation Wizar[...]

  • Page 7

    CTI TAPI Install ation CTI Link Insta llation Manual Page 3 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Installing the Wave Driver Installing the W ave Dri ver The IP400 w ave driver is called "naw ave32 .drv". It is in the "wav e32" directory on the User CD. It is a 32bit WAVE driv er, and there fore only works on Windo[...]

  • Page 8

    CTI Link Installation M anual CTI Link Insta llation Manual Page 4 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Window s 2000 1. From the Control Panel, select A dd/Remov e Hardware . W ait for you r PC to do a Search for new Devices . 2. Select A dd New Device . 3. Select No I want to select hard ware from a list . 4. Navigate to the "[...]

  • Page 9

    CTI TAPI Install ation CTI Link Insta llation Manual Page 5 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Configuring the TAPI Driver TAPI Service Prov iders are configu red using a Windows Control Panel applet. The name of the app let is not the same acros s all versions o f W indows. The following table indicates the name o f the applet an [...]

  • Page 10

    CTI Link Installation M anual CTI Link Insta llation Manual Page 6 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Single User Mo de Enter the IP address of the IP Office unit in the b ox label led Switch IP A ddress . Select the Single User option. Enter the user name and passw ord for the extension that is to be moni tored and/or controlle d [...]

  • Page 11

    CTI Link Insta llation Manual Page 7 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Index A ACD queues ................................ ...............................5 C configuring IP Office f or TAPI ................................................. . 6 TAPI driver .............. ............................... ............... 5 CTI lite ..[...]

  • Page 12

    CTI Link Installation M anual CTI Link Insta llation Manual Page 8 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particula r order or contract. The company reserves the right to make alt[...]