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Avaya 15-601075 manual

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Table of contents for the manual

  • Page 1

    15-601075 Issue 05a - (16 July 2009) 2402/5402 Phone User Guide IP Office[...]

  • Page 2

    2402/5402 Phone Page 2 15-601075 Issue 05a (16 July 2009) IP Office © 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this docu[...]

  • Page 3

    2402/5402 Phone Page 3 15-601075 Issue 05a (16 July 2009) IP Office Contents Contents The Telephone 1. ..................................................................... 8 1.1 Call Appearance Keys ..................................................................... 9 1.2 Logging On ...............................................................[...]

  • Page 4

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  • Page 5

    2402/5402 Phone Page 5 15-601075 Issue 05a (16 July 2009) IP Office The Telephone Chapter 1.[...]

  • Page 6

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  • Page 7

    2402/5402 Phone Page 7 15-601075 Issue 05a (16 July 2009) IP Office The Telephone: 1. The Telephone This guide covers the use of the 2402 and 5402 phones on IP Office. Both phones are similar, however the 5402 is only supported on the IP Office whereas the 2402 is supported on a range of Avaya phone systems. 1. Display, Call Appearance: Two Call Ap[...]

  • Page 8

    2402/5402 Phone Page 8 15-601075 Issue 05a (16 July 2009) IP Office 1.1 Call Appearance Keys The main call handling screen contains two buttons set as 'Call Appearance' keys. Having two Call Appearance keys is very useful. When holding a call, you can answer/make another call and then switch between calls, transfer or conference. If you a[...]

  • Page 9

    2402/5402 Phone Page 9 15-601075 Issue 05a (16 July 2009) IP Office The Telephone: Call Appearance Keys 1.2 Logging On Your administrator has created your initial configuration so that you will be automatically logged on to your home extension. However, you may be required to log in for the following reasons: · Forced login - if your configuration[...]

  • Page 10

    2402/5402 Phone Page 10 15-601075 Issue 05a (16 July 2009) IP Office 1.4 No User The NoUser configuration will be used for extensions where the home user is not currently logged on for example: · The home user is logged on to another extension · Forced login is enabled An extension set as NoUser will display the name " NoUser " and the [...]

  • Page 11

    2402/5402 Phone Page 11 15-601075 Issue 05a (16 July 2009) IP Office Call Handling Chapter 2.[...]

  • Page 12

    2402/5402 Phone Page 12 15-601075 Issue 05a (16 July 2009) IP Office 2. Call Handling 2.1 Answering a Call When a call arrives at your phone, you hear a ringing tone and a flashing bell icon ( ) appears on the associated call appearance display. The following describes how to use your handset to answer calls. To answer calls using a headset, see He[...]

  • Page 13

    2402/5402 Phone Page 13 15-601075 Issue 05a (16 July 2009) IP Office Call Handling: Answering a Call 2.2 Making a Call There are several options for making a phone call, depending on what how you want to use the phone. To make a call using the handset: 1. Pick up the handset. 2. Dial the phone number of the person you want to contact, including any[...]

  • Page 14

    2402/5402 Phone Page 14 15-601075 Issue 05a (16 July 2009) IP Office 2.4 Conference The Conference feature allows you to conference other parties (including yourself) into a call. To add another party to a call: 1. Press CONFERENCE . The existing call is put on hold. 2. Dial the number of the person you want to add to the call. 3. Wait for an answe[...]

  • Page 15

    2402/5402 Phone Page 15 15-601075 Issue 05a (16 July 2009) IP Office Call Handling: Transfer 2.6 Speaker Pressing this key transfers the current call to the phone’s speaker. The adjacent lamp is lit when the speaker is in use. Note however that the phone has no microphone and the handset is muted when the speaker is being used, ie. This is a list[...]

  • Page 16

    2402/5402 Phone Page 16 15-601075 Issue 05a (16 July 2009) IP Office 2.9 Hold You can put a call on hold to gather information, or to answer a second call. If a second call arrives you will here a short ring and the flashing symbol will appear next to the Call Appearance key. To put an existing call on hold: 1. Press HOLD . The symbol changes to ; [...]

  • Page 17

    2402/5402 Phone Page 17 15-601075 Issue 05a (16 July 2009) IP Office System Features Chapter 3.[...]

  • Page 18

    2402/5402 Phone Page 18 15-601075 Issue 05a (16 July 2009) IP Office 3. System Features As well as your phones specific features that only the system administrator can allocate , you can access a number of system features by dialling short codes. These instructions are for the system's default configuration. They assume that you are using the [...]

  • Page 19

    2402/5402 Phone Page 19 15-601075 Issue 05a (16 July 2009) IP Office System Features: Call Forwarding 3.2 Diverting Calls You can divert your calls to another extension using Follow Me . Unlike Forward , Follow me can only be used to divert calls to another internal extension on the same IP Office. Note · If you do not answer calls at the temporar[...]

  • Page 20

    2402/5402 Phone Page 20 15-601075 Issue 05a (16 July 2009) IP Office 3.3 Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list. · To switch Do Not Disturb on (with or without exceptions), dial *08 . An N is displayed. · T o switch it off, dial *09 . · To add a number to the excepti[...]

  • Page 21

    2402/5402 Phone Page 21 15-601075 Issue 05a (16 July 2009) IP Office System Features: Voicemail 3.5 Private Call The Private Call feature is used to prevent any intrusions during the call. Private call can be activated either before or during a call and will set the phone status to 'cannot be intruded' until you switch the Private Call fe[...]

  • Page 22

    2402/5402 Phone Page 22 15-601075 Issue 05a (16 July 2009) IP Office 3.7 Default Feature Codes The following are the normal default short codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by the appropriate number. For example, with *07*N# ,[...]

  • Page 23

    2402/5402 Phone Page 23 15-601075 Issue 05a (16 July 2009) IP Office Index Index A answering calls 12 B buttons 7 C call answer 12 appearance keys 8 clearing 13 conference 14 diverting 19 forwarding 18 hold 8, 16 making 13 mute 15 redial 15 transfer 14 waiting 22 call appearance keys 8 clearing a call 13 D default feature codes 22 display 10 divert[...]

  • Page 24

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  • Page 25

    2402/5402 Phone Page 25 15-601075 Issue 05a (16 July 2009) IP Office[...]

  • Page 26

    2402/5402 Phone Page 26 15-601075 Issue 05a (16 July 2009) IP Office Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specificatio[...]