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Avaya 3910 manual

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Table of contents for the manual

  • Page 1

    Disclaimer: Configuration Notes are designed to b e a general guide reflecting AVAYA experien ce configuring its systems. These notes cannot anticipate every conf iguration possibility given the inherent variations in all hardware and software p roducts. Please understa nd that you may experience a problem not detailed in a Configuration Note. If s[...]

  • Page 2

    Voice Portal The above information is provided by AVAYA In c. as a guideline. See disclaimer on page 1 2 3.0 PBX HARDWARE REQUIREMENTS For G3 and traditional Ca binet S87x0/S8500 PBXs • TN2302 AP Media Processor / TN2602 AP Media Resource circuit packs ( Crossfire ). AP Media circuit packs are used to convert the audio levels for the IP telephone[...]

  • Page 3

    Voice Portal The above information is provided by AVAYA In c. as a guideline. See disclaimer on page 1 3 5.0 CONFIGURING THE PBX TO INTEGRATE The following tasks must be completed wh en programming the PBX to integrate. IMPORTANT NOTE: Although the integrati on uses the IP Softphone protocol for connectivity, they are defined within the PBX as 4-wi[...]

  • Page 4

    Voice Portal The above information is provided by AVAYA In c. as a guideline. See disclaimer on page 1 4 5.1.1 Ensuring best-quality IP Audio To ensure best audio quality when calling Voice Portal from an IP phone, use the “ display ip-codec-set 1” command and verify that a G711MU codec is shown at the first position. Voice Portal supports Voip[...]

  • Page 5

    Voice Portal The above information is provided by AVAYA In c. as a guideline. See disclaimer on page 1 5 5.1.2 Media Encryption Voice Portal supports Media Encryption set to Yes (default) or No . This selection is defined on the VPMS’s web page under the H.323 Connections . Be sure the switch has Media Encryption appropriately configured for AES [...]

  • Page 6

    Voice Portal The above information is provided by AVAYA In c. as a guideline. See disclaimer on page 1 6 Figure 1b: IP-Network-Region 1 (Tab 1 or Page 1) 5.2 Configuration Requirements for Voice Portal Stations • Create a sequential range of stations that will be used by Voice Portal. Each station should have the following five fields set as show[...]

  • Page 7

    Voice Portal The above information is provided by AVAYA In c. as a guideline. See disclaimer on page 1 7 tabs. Screens and parameters ma y appear different depending on PBX software revision and load. Important : When configuring station options, the Port field is where you would enter IP ( see red note below left ) . Once you have added the user, [...]

  • Page 8

    Voice Portal The above information is provided by AVAYA In c. as a guideline. See disclaimer on page 1 8 Figure 4: Station options – Page 3 of 5 Set the Button Assignments for the first two call appearances as shown. Figure 5: Station options – Page 4 of 5 The default feature options should be left unchanged. display station 57001 Page 3 of 5 S[...]

  • Page 9

    Voice Portal The above information is provided by AVAYA In c. as a guideline. See disclaimer on page 1 9 Figure 6: Station options – Page 5 of 5 Set the Button Assignments as shown below (Note : must be set as shown) - continued on next page - display station 57001 Page 5 of 5 STATION DISPLAY BUTTON ASSIGNMENTS 1: normal 2: 3: 4: 5: 6: 7:[...]

  • Page 10

    Voice Portal The above information is provided by AVAYA In c. as a guideline. See disclaimer on page 1 10 5.3 CONFIGURE HUNT GROUP FOR VOICE POR TAL STATIONS You will need to create a hunt group for the stations you defined for Voice Portal. The group extention is the pilot number that is used to call the application. In Figure (below) the Group Ex[...]

  • Page 11

    Voice Portal The above information is provided by AVAYA In c. as a guideline. See disclaimer on page 1 11 Figure 8: HUNT GROUP - Tab 3 5.4 ESTABLISHING THE LICENSE F ILE A LICENSE FILE “ IP_API_A” MUST BE DESIGNATED FOR VOICE PORTAL. BELOW IS THE SCREEN THAT SHOWS IP REGISTRATIONS BY ID. CHECK TO ENSURE IP-API_A IS LISTED. OTHERWISE IT MAY BE N[...]

  • Page 12

    Voice Portal The above information is provided by AVAYA In c. as a guideline. See disclaimer on page 1 12 6.0 CONFIGURING SERVER See the Avaya Voice Portal – Installation and Configuration Guide 7.0 TESTING 7.1 Testing the Application  Call the pilot number for your system. Validate the functionality. 8.0 CONSIDERATIONS 8.1 Although we indicat[...]

  • Page 13

    Voice Portal The above information is provided by AVAYA In c. as a guideline. See disclaimer on page 1 13 Document History Revision Issue Date Reason for Change A 11/10/05 GA release B 03/23/06 Added note regarding IP packet size se tting in ip- codec-set (see page 4) C 09/01/06 Added TN2602AP (a.k.a. Crossfire) circuit pack to Section 3.0 (PBX Req[...]