Avaya 5610 manual

IP Office 5610/4610 Phone User Guide Issue 2d (15 th September 2005)[...]

5610/4610 Phone User Guide Page ii IP Office Issue 2d (15th September 2005) T able of Content s The P hone ...................................................................................................................... ............. 4 Overview ...................................................................................................[...]

Table Of Contents 5610/4610 Phone User Guide Page iii IP Office Issue 2d (15th September 2005) Call Forwarding ................................................................................................................ ........................ 27 Diverting Calls ..................................................................................[...]

5610/4610 Phone User Guide Page 4 IP Office Issue 2d (15th September 2005) The Phone Overview This guide covers the use of the Avaya 5610 and 4610 telephones on Avaya IP Office telephone system. These phones are physically similar, however the 5610 is only supported on the IP Office whereas the 4610 is supported on a range of Avaya phone systems. T[...]

The Phone 5610/4610 Phone User Guide Page 5 IP Office Issue 2d (15th September 2005) Display, Call Appearance and Feature buttons: The Call Appearance Keys allow the user to handle multiple calls with the display showing call information, e.g. the name/phone number, etc. There are four pages in the display; giving up to 24 system features that can [...]

5610user 5610/4610 Phone User Guide Page 6 IP Office Issue 2d (15th September 2005) Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=. Your System Administrator can chan[...]

The Phone 5610/4610 Phone User Guide Page 7 IP Office Issue 2d (15th September 2005) Call Appearance Keys Icon Icons The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button. • Incoming Call: [...]

5610/4610 Phone User Guide Page 8 IP Office Issue 2d (15th September 2005) Basic Call Handling Features Answer a Call When a call arrives at your phone, you will hear a ringing tone and a blinking bell ico n ( ) icon appears against the associated call appearance key. To answer an incoming call: Do one of the following: • If you are not active on[...]

Basic Call Handling Features 5610/4610 Phone User Guide Page 9 IP Office Issue 2d (15th September 2005) Clearing a Call To clear an established call either: 1. Replace the handset or 2. Press Drop . You will hear dial tone, unless you are in ‘call center mode’ of working when you will then hear silence. Headset Working When a headset is to be u[...]

5610user 5610/4610 Phone User Guide Page 10 IP Office Issue 2d (15th September 2005) Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speaker phones may not operate satisfactorily in every environment (such as in very noisy locations) and that they oper ate be[...]

Basic Call Handling Features 5610/4610 Phone User Guide Page 11 IP Office Issue 2d (15th September 2005) Redial The Redial feature automatically redials a previous ly dialed extension or outside number (up to 24 digits). The phone stores up to three of the last numbers dialed. Note: If you have dialed the same number twice in succession, it will on[...]

5610user 5610/4610 Phone User Guide Page 12 IP Office Issue 2d (15th September 2005) Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension: With a call in progress, press Transfer When you hear dial tone, dial the number to which the [...]

Basic Call Handling Features 5610/4610 Phone User Guide Page 13 IP Office Issue 2d (15th September 2005) Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes: • The number of parties allowed in a conference is controlled by your telephone system. • Two Call Appearance keys are required[...]

5610/4610 Phone User Guide Page 14 IP Office Issue 2d (15th September 2005) Using S peed Dials Overview of Speed Dials The phone can store up to 48 personal speed dials, accessed by selecting SpDial on the display. The speed dials are sorted alphabetically. Pressing the or key adjacent to a name, dials the speed dial number stored with that name. T[...]

Using Speed Dials 5610/4610 Phone User Guide Page 15 IP Office Issue 2d (15th September 2005) Editing a Speed Dial 1. Press SpDial . 2. Press Edit . 3. Select the speed dial entry you want to edit. Press and to display different pages of speed dials. 4. When the required entry is displayed, press the adjacent or key. 5. Edit the speed dial using th[...]

5610user 5610/4610 Phone User Guide Page 16 IP Office Issue 2d (15th September 2005) Adding a New Speed Dial 1. Press SpDial followed by Add . If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial. 2. The cursor, a | symbol, is initially in the e[...]

Using Speed Dials 5610/4610 Phone User Guide Page 17 IP Office Issue 2d (15th September 2005) • If you make a mistake, use to move the cursor to the right if the incorrect number and then use Backspace to delete it or simply use Backspace to delete the last number entered. As you enter Number characters you can use other controls: • Note: The c[...]

5610/4610 Phone User Guide Page 18 IP Office Issue 2d (15th September 2005) Using the Call Log Overview of the Call Log The phone maintains a call log, accessed by pressing Log . The call logs keeps logs of missed calls, outgoin g calls made and incoming calls answered. Each of these logs includes the 30 most recent calls in its category. The detai[...]

Using the Call Log 5610/4610 Phone User Guide Page 19 IP Office Issue 2d (15th September 2005) To Access the Call Logs 1. Press Log . 2. The call log always opens in the Missed calls log. • Missed: The log of missed calls, i.e. those that rang your extension but were not answered. This includes calls that were diverted to voicemail or another num[...]

5610user 5610/4610 Phone User Guide Page 20 IP Office Issue 2d (15th September 2005) To Turn a Log Entry into a Speed Dial 1. Locate the log entry in which you are interested from Missed , InAns or Outgo . 2. Press the or key adjacent to the entry. 3. Press Add to SD . 4. The screens for editing and adding speed dials will appear, pre-filled with t[...]

5610/4610 Phone User Guide Page 21 IP Office Issue 2d (15th September 2005) Changing Options Overview The Options button will allow viewing and configuring of certain phone settings. These options a re different from the function keys that require configuration by the system administrator. Personalized Ringing The IP Office uses 'distinctive r[...]

5610user 5610/4610 Phone User Guide Page 22 IP Office Issue 2d (15th September 2005) Display Contrast You can adjust the contrast level on the telephone display. You can choose from among fifteen levels of contrast. 1. Press Options and then select Contrast Control 2. Use either the and keys to adjust the level of contrast. 3. When the contrast is [...]

Changing Options 5610/4610 Phone User Guide Page 23 IP Office Issue 2d (15th September 2005) Language Selection When the phone is first installed, it is set to display screen text in English. You can se lect the language that you would prefer from the following: • English, German (Deutsch), French (Français), Spanish (Español), Italian (Italian[...]

5610user 5610/4610 Phone User Guide Page 24 IP Office Issue 2d (15th September 2005) Application Options Redial Redial can be configured to dial the last number dialed or list the last three numbers dialed for you to choose from. The default is the last number dialed. To change Redial: 1. Press Options and then select the Redial feature button. It [...]

Changing Options 5610/4610 Phone User Guide Page 25 IP Office Issue 2d (15th September 2005) Display Call Timers This action controls whether the duration of the current call is displayed or not. If set to Yes , the duration of the current call is displayed on the call appearance key. If set to No , the call duration will not b e displayed. To chan[...]

5610/4610 Phone User Guide Page 26 IP Office Issue 2d (15th September 2005) System Features Introduction As well as your phones specific features, you can acce ss a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also a[...]

System Features 5610/4610 Phone User Guide Page 27 IP Office Issue 2d (15th September 2005) Call Waiting Call Waiting tells you if another call arrives while you are already making a call by prov iding call waiting tone. If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting call should then ring. •[...]

5610user 5610/4610 Phone User Guide Page 28 IP Office Issue 2d (15th September 2005) Do Not Disturb You may choose to receive no calls at all or only thos e from particular callers on your exceptions list: To switch Do Not Disturb on/off (with or without exceptions): Dial *08 and to switch it off dial *09 or Dial *10*N# to add a number to the excep[...]

System Features 5610/4610 Phone User Guide Page 29 IP Office Issue 2d (15th September 2005) Default Feature Codes The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by t he appropriate number. For [...]

5610/4610 Phone User Guide Page 30 IP Office Issue 2d (15th September 2005) Management and T rouble Shooting Overview The phones are relatively trouble-free. This chapter provides helpful information for: • Testing your telephone to be sure it is operating correctly. • Basic Troubleshooting; this chart provides the most common problems an end u[...]

Management and Trouble Shooting 5610/4610 Phone User Guide Page 31 IP Office Issue 2d (15th September 2005) Trouble Shooting Chart • Phone does not activate when connected for the first time: Unless your System Administrator has already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon p[...]

5610user 5610/4610 Phone User Guide Page 32 IP Office Issue 2d (15th September 2005) SPEED DIAL APPLICATION: You cannot dial out using any Speed Dial entries: Dial button. Check that all call appearances (incoming/outgoing lines) are not alread y in use. If all lines are in use, wait until a line is available to make your call. You cannot add an en[...]

5610/4610 Phone User Guide Page 33 IP Office Issue 2d (15th September 2005) Index 0 07*N 29 1 10*N 29 11*N 29 12*N 27, 29 13*N 27, 29 14*N 27, 29 2 20*N 29 201 forwarding 27 21*N 29 3 30 includes 1 8 32*N 29 33*N 29 35*N 29 36*N 29 37*N 29 38*N 29 4 45*N 29 5 53*N 29 57*N 29 7 70*N 29 71*N 29 A Access Call Log 8, 9, 19 Speaker 4 Speed Dial List 8, [...]

5610user 5610/4610 Phone User Guide Page 34 IP Office Issue 2d (15th September 2005) Drop 8, 12, 13 E Edit Speed Dial 15 Edit 14 Edit 15 Email 28 End 30 speakerphone 10 End 10 English 23 Enhanced Dialing 31 Enter Apostrophe 22 Enter 22 Error/informational shows 31 Error/informational 31 Español 23 Except Web Access application 24 Except 24 Exit Ca[...]

Index 5610/4610 Phone User Guide Page 35 IP Office Issue 2d (15th September 2005) Press Options 21, 22, 23, 24, 25 Press Optionsand 25 Press Phone/Exit 20 Press Redial 8, 9, 11 Press Save 15, 20 Press SpDial 14, 15, 16 Press Speaker 10 Pressing Add 14 Call Appearance button 11 Cance l 22 Log 18 RBak 26 SpDial softkey 10 Speaker 8 Pressing 8 Pressin[...]

5610/4610 Phone User Guide Page 36 IP Office Issue 2d (15th September 2005)[...]

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5610user 5610/4610 Phone User Guide Page 38 IP Office Issue 2d (15th September 2005) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the det[...]