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Avaya Definity 8410 manual

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Table of contents for the manual

  • Page 1

    555-23 0-763 Comc ode 10 798554 1 Issue 2 June 1997 DEFI N I TY ® En terp ri se Commu ni cat ions Ser ver (E CS ) Rele as e 5 8410 V oice T erminal Use r ’ s G uide[...]

  • Page 2

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page ii NOTI CE Wh ile r easo nab le e ffo rts wer e m ade to en sur e th at the info rm ation in th is docum en t w as co m p let e a n d ac cu ra t e at t h e ti me of p ri nt in g, Lu ce nt T e c hn ol og ie s can a ssu m e n o re sp o nsi bility for[...]

  • Page 3

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page iii YOUR R ESP ONS IB ILI TY FOR Y OUR SYST EM ’S SECU RITY Y ou are r esponsi ble for the s ecuri ty of y our s yste m. Luc ent T echn ologie s does not w arran t th at th is p ro duc t is imm u ne f rom or w ill preven t u nau th orize d u se o[...]

  • Page 4

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page iv[...]

  • Page 5

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Content s Y our 8410 V o ic e T erm inal 1 A Quic k Lo ok at t he Feat ures 9 V oice Featur es 9 Display F eatu r es and F eatures Used w ith the Softke ys 15 Ho w to U s e t h e F e at u re s 1 7 General I nstruct i ons 17 Conve ntions Use d in The F o[...]

  • Page 6

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Contents Is sue 2 J u ne 19 9 7 Page vi V oi ce Featu re Pr ocedu re s 31 Hand set and S peaker 31 Abbr eviated Dialin g (AD) 31 Autom atic Callback 37 Bridgi ng/Man ual Excl usion 39 Call C overage/Co nsult 41 Call F orwa rding All Calls 43 Call Par k 45 Call Pickup 47 Conf[...]

  • Page 7

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Contents Is sue 2 J u ne 19 9 7 Pag e vii Reset Spe akerp hone 63 Sel ect Ring (and R i n ger V olum e) 66 Send A ll Cal ls 69 Speaker 71 Speaker phon e 73 Te s t 7 7 T r ansfer 78 Displa y Fe ature Proce dures 79 Call Inform ation 79 Directo ry 81 Ex it (Nor mal) 83 Inspe c[...]

  • Page 8

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Contents Is sue 2 J u ne 19 9 7 Page viii T ones an d Their M eaning 91 Ringing T ones 91 Feedba ck T ones 91 T rou bl e s ho ot ing 9 3 System 75 V ersion Notes 96 Key W or ds to Know 97 Quic k Refe rence L ists 103[...]

  • Page 9

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 1 Y our 841 0 V oic e T erminal The 8410 v oice termi nal is available in two mod els: the 8410D has a displ ay; t he 8410B is a basic set without a dis p lay . The display , al o ng with the soft keys and display control b uttons, offers the us er[...]

  • Page 10

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 2 Figure 1. One Version o f the 84 10D Voic e Terminal ( with Dis play) Volume Shif t Tr ans fer Test Co nf Mute Dro p Sp eake r Hold Re set Sp kr 1 23 45 6 78 9 AB C DE F MNO JKL GHI PQRS TUV WXYZ * O # Di al pa d Ha nd se t Ho ld /R in g T ran sf[...]

  • Page 11

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 3 Figure 2. Another Ve rsion of the 8410 D Voice Ter minal ( wi th Disp lay) Volume Ring Tr a nsfer Test Con f Mute Dr o p Spe ake r Hold 1 23 45 6 78 9 ABC DEF MNO JKL GHI PQR S TU V WXYZ * O # Dial p a d Handset Hol d bu tto n T ran sfer Co nfer[...]

  • Page 12

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 4 The following f eatures on t he 8410 voice termina l show n i n Fi gur es 1 and 2 are l isted a lphabe tically for you r conveni ence. Ex planation s for each f eatu re are al s o provided . Co nfe ren ce bu tton Fo r sett ing u p con f erenc e [...]

  • Page 13

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 5 Hand set A ha nd set is p rovi ded for placin g and rec ei ving calls . (Th e ha n dse t i s a l so k n own as t h e re ce i ve r . ) In mos t case s, yo u must li ft th e handset (go off-hook) or activa t e the speaker b efo r e you c an us e a[...]

  • Page 14

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 6 S hift butt on A blue bu tton on some 84 10 v oice t erminals wh i ch ca n be u sed t o ac cess tw o ad diti onal featur es: (W hen is a ctiv e, the re d ligh t n ext to t he b utton is o n .) • Wh e n used with , you can selec t a pers onaliz[...]

  • Page 15

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 7 S peaker b utton Fo r ac cess ing th e bu ilt-in 2-w a y spe aker pho ne. Not e: Y our v oice t ermi n al c an be set f or either t he Sp eaker (listen-on ly) feature or the Sp ea ker p hone ( listen and ta lk) feat ure. Chec k wit h yo ur syst [...]

  • Page 16

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 8 T e st butt on Wh e n the voice te rmin al is init ially powe re d up , the gre en li gh t ne xt to fla shes if t he link w ith th e D EF INITY switch or System 75 is n ot (o r not y e t) oper atio nal . The lig ht changes to st ea dy green when[...]

  • Page 17

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 9 A Q uick Loo k at the F eature s He r e are brief descriptions of both v oice featu r es and display features that can be used with the 8410 voice terminal. Each description includes what each feature does and how you m ight w ant to use it . No[...]

  • Page 18

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 10 list s ar e prog r ammabl e by the contr o lle r of th e list ; syst e m list s a r e pro gr ammabl e only b y the system m ana ger . Use this f eature as a tim esaver for dialing fr equently called, lengthy , o r em ergenc y numbers. Note: Che[...]

  • Page 19

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 1 1 Cal l Fo r war di ng Al l Cal ls T em p orarily f orwards all your calls to anot her extension or to a n ou tsi de num ber , dep ending on y our system. Use wh en you wil l be a w ay from your voi ce terminal and you want your call s to be for[...]

  • Page 20

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 12 Int ercom (A utomati c/Dial ) Gives you quick a c cess to specified ex tensions. With Aut om atic Intercom, you can call a p re determin ed partner by pressing a single feature b utton. W it h Dia l Interc om, y ou c an call any membe r of a pr[...]

  • Page 21

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 13 Re set Sp eakerp hone On those 8410 voice terminal s that have the R eset Sp kr label u nder the bu tton, the Reset Spea kerphone fe ature initiates an acoustic test o f t h e surroun ding environm ent by using a series of to nes. (On those 841[...]

  • Page 22

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 14 Note: Y ou r voice te r minal has ei ther the Spe ake r (li sten-onl y ) or the S peakerphon e function. Check with t he system manager to see h ow your voi ce terminal is adm inis tered. Sp eakerp hone A llows you to pl a ce and answe r calls [...]

  • Page 23

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 15 Display Fe a tures and Features Used w ith t he Soft k eys Note: If y ou are using an 8410D voice terminal , you can also use up t o 12 additional features accessed with the softkeys an d display control buttons. Y our system manager can tell y[...]

  • Page 24

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 16 mana ger). Use t o quickly and conv eniently check messa ges, even when you are already o n a ca ll. Normal Se e “Exit .” Stor ed Number Allows you to check t he num ber s tored on an Abb reviated Dialing b utton or as an item on an A bbrev[...]

  • Page 25

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 17 Ho w t o U s e th e F e at u r e s The proc edures which appear in the sections, V oi ce Fea ture P r oce dur es and Display Featur e P roced ures , gi ve s hort, s t ep-by-step instructions for using each f e ature . F or your con ven ience, t[...]

  • Page 26

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 18 Not e : If you are usin g an 8410 D vo ice te rmin al, you m ay also be able to use u p to 12 additio na l features ac cess ed wit h the so ftkey s and d isplay c on trol b utto n s. Chec k with yo u r sys te m man age r to see w hic h so f tk [...]

  • Page 27

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 19 Conventions Us ed in The Following P rocedures and Eac h of t hese b oxes r epresent s a bu t ton t hat h as a fe a ture as si gned t o it. The bu t ton is l abeled w ith the fe ature name, sometimes follo wed by an ex ten s i on nu m be r (sho[...]

  • Page 28

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 20 T roubl e shooting ( Later i n This Guide) L ater in th is gu ide you will f i nd a short sec tion on troubleshoot ing. Use the procedures listed in that s ection if y ou have problem s i n u sing your voice t erminal. Quick Refer e nce Lists ([...]

  • Page 29

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 21 Using t he Display , Softkeys a nd Display Control Bu ttons If you are using an 8410D voic e terminal , the follow ing infor m ation will help you us e the d isplay , the softkeys, and the display c ontrol but tons. The s oftkeys are t h e four[...]

  • Page 30

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 22 Entering S of tkey Mode a nd V iewi ng the Three Fe a ture Option Scr e ens There are three separate feature option scre ens. Each of t hese s creens allows you to sel ect from four different f eatures. Y ou can enter Softkey M ode by pressing [...]

  • Page 31

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 23 The s econd line on each feat ure option screen shows th e f e atures you ca n acces s . T o use a ny of thes e feature s , you must press the softkey belo w the f eature name or abbrev iation. For exa mple, on the feature option screen shown a[...]

  • Page 32

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 24 Figure 4 . The Three Default Fea t u re Op ti on Scree ns Note: An error tone (one beep ) sounds when you have made a mistake in your s o ftkey en t ri es . Press at any time t o ex it s oftkey mo de and ret urn to Normal (call-handling) Mode. [...]

  • Page 33

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 25 Other Soft k ey Feat ures That May Be On Y our Display Fi gu r e 4 on th e previ ous pa ge sho w s t he 12 d efault s oftkey features, those features that can be access ed w it h the softkeys when the 8410D voice term inal is ini tial ly instal[...]

  • Page 34

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 26 * A bu tton sh ould be adm inist ere d, if acces s t o Sy stem D irec tory is pr ovid ed. It is al so de sirable for to be a dmi nist er ed . † T h is feat ur e is ava ilable o nly wi th a DEF IN ITY G3V2 (and later). Insp t In s pe ct Last L[...]

  • Page 35

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 27 Using th e Softkeys to Activate a Feature Y our disp lay and soft keys allo w you t o access u p to 12 swi t ch -re l a ted feat u re s. For e xampl e, you may want to us e t he Pr iority Call ing feature to cal l a nother extension with a d is[...]

  • Page 36

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 28 2 Pr ess • The dis p lay sh ows: 3 T o u se t he Pr iority C alling fe atu re, p r ess the sof tkey below PC al l a n d t hen dial the ex tension . No te: Wh e n the fea tur e is ac tiva te d, afte r the display s cr een s hows you t he dig i[...]

  • Page 37

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 29 Resetting t he Speakerphone w ith the Softk e ys (When Powering Up the V oice T erminal) Impor tant : Y ou c an use the Reset Speakerphon e feature only on t hose 8410D voice term inals on which t h e R e se t Sp kr label appe ars under the b u[...]

  • Page 38

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 30 T o rese t th e 8410 D s p ea ker ph o ne (whe n the v oice term in al is first powered up) 1 Pres s the s o ft key below Be gin to rese t the spe ak e rpho n e (P ress the sof tk ey be low Can c el if you do n o t wan t to res et th e spe ak e[...]

  • Page 39

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 31 V oice Feature Pr ocedur es Ha ndset an d Speak er W hen placin g calls or using t h e voice features , you h av e t he option of doing so by lifting the handset or by pressing . If y our voice terminal is s e t for the Spe ake rphone feat ure,[...]

  • Page 40

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 32 If you hear the in tercept tone whi le program ming, start over f rom the b eginn ing. If you have an 8410D, you may be able to us e the follo wi ng so ftkey features wi th Abbrevi ated Dia li ng (P ress and the n the sof t key below the featur[...]

  • Page 41

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 33 T o prog ram/repr ogram an AD bu tt o n 1 On a s eparate s heet o f paper , wri t e dow n the outside nu m be rs , exte ns io ns, a nd / or feat ure a c ce ss co de s yo u wa nt to pro gra m No te: E ach A D bu tton w ill h o ld on e comp lete [...]

  • Page 42

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 34 No tes: If t he pro g ra mmed number i s as sociated w ith a list, it can be up to 24 digi ts. If the sto red nu m be r is NOT assoc iate d w ith a list (th at is, an Au to matic Dia ling button ), it can be up to 16 digi ts. See your sy ste m [...]

  • Page 43

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 35 T o prog ram/repr ogram an o u ts ide number , extens ion, or featu re acce ss cod e i nto a per so nal lis t 1 On a s eparate s heet o f paper , wri t e dow n the outside nu m be rs , exte ns io ns, a nd / or feat ure a c ce ss co de s yo u wa[...]

  • Page 44

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 36 6 Di al the number you wa nt to store (up to 24 di git s ) No te: If your 8410 has a display, you may be able to use the s oftkeys to add special fu ncti ons such as Pau se , Mark, or Wait into the tele phone numb er progr a mmed on the AD butt[...]

  • Page 45

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 37 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , AutCB , a ppears o n the second line of o ne o f the f eature o ption scr eens. T o p lace a call using an [...]

  • Page 46

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 38 T o au to mat i c all y pl ac e anot her ca l l to an ex te nsion th at was bu sy , did n ot answer , or re tur ne d call wa iting r ing b ac k tone 1 If y o u are usin g an 8410 with a disp lay , press an d the n press th e softk e y below Aut[...]

  • Page 47

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 39 Y ou can ac cess th e Manua l Ex clusion f eature wi th the softkeys o nly i f your v oice t ermin al h as a display and if the feature’ s abbrev iation, Excl , app ears on th e second lin e of on e of the fe ature option screens. T o ca n ce[...]

  • Page 48

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 40 T o ans we r a bridged ca ll 1 Press the cal l appe a ra n ce bu tton of the b rid g ed cal l No te: If you r te rmin al has R in gin g A ppear anc e Pre fere n ce, th is ste p is n o t n ecess ary ; you wil l au tom atica lly be c onn ecte d t[...]

  • Page 49

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 41 Y ou can access the Consult feature wit h the s o ftkeys only if your voice termina l ha s a d isplay and if the feat ure’s abbreviation, Cn slt , appears on the se cond line of on e of the feat ure option screen s. Call Coverage/ C o nsult T[...]

  • Page 50

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 42 T o us e the C on sul t featu re t o talk p riv ately wit h a cow or ker af ter answ erin g a re dire ct ed c all 1 Pr ess [dial to ne ] • Call is p ut on ho ld 2 If y o u are usin g an 8410 with a disp lay , press an d the n press th e softk[...]

  • Page 51

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 43 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , CFrwd , a ppears on the second line of o ne o f the f eature o ption scr eens. C a l l F o r w a r d i n g [...]

  • Page 52

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 44 No te: S om e voic e term inal s have re st ric tio ns on where cal ls can be forwarded (see your system ma n age r). 3 Han g up No te: Y ou m a y he ar a ri ng- pin g to ne fro m yo ur voic e te rm inal as ea ch call is f orw arded . To c a n [...]

  • Page 53

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 45 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , CPark , ap pears on the seco nd line of on e of the featu re o ption scr eens. C a l l P a r k T o park a c[...]

  • Page 54

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 46 T o re tr i e ve a par ke d ca ll from any exten sion 1 Pick up the han d se t o r pre ss [dial to ne] 2 Di al the Ca l l Pa r k An s wer Bac k acces s co de __ ______ _ _ [confirmati on tone] 3 Dia l t he e x tensio n w here the ca ll is p ar [...]

  • Page 55

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 47 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , CPkUp , a ppears o n t he sec ond line of o ne o f the f eature o ption scr eens. C a l l P i c k u p T o a[...]

  • Page 56

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 48 Conference T o add another party to a ca ll ( f or a tot al o f up to six parties ) 1 Pre ss [dial tone ] • Pres ent call i s put on h old, and yo u are g iven a new c all ap pear an ce; all othe r partie s rem ain conn ected t o ea c h ot he[...]

  • Page 57

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 49 T o add a call you’ve put on h old to an ot her c all y ou’ re con ne cted to 1 Pre ss [dial tone ] • Held ca ll li ght co ntin ues to flu tte r; the ligh t ne xt to the cu rr ent call also flutte rs • Y ou are given a new c all appear [...]

  • Page 58

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 50 D r o p To d i s c o n n e c t f r o m a n orm al c all and ob tain dia l ton e wit hout h a ng ing up th e han dse t 1 Pre ss [dial tone ] No te: If y ou pr ess during a c onfer en ce c all, th e las t par ty add ed w ill be dr opped , an d yo[...]

  • Page 59

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 51 H a n d s e t Vol u m e T o rais e o r lowe r the re ce ive le ve l volum e of th e handset 1 While han d set is o ff-h ook , pre s s the V o lum e co ntr o l bu tton • T o raise t he vol ume, press t he r ight h a lf of the V olum e con trol[...]

  • Page 60

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 52 H o l d T o put a cal l on ho ld wh ile y ou answ e r anoth e r call, mak e a cal l, o r p erf orm so m e ot he r tas k 1 Pr ess • Gre en li ght n ext to the h eld c all flutte rs No te: If you put a conference call on hold, the other par tie[...]

  • Page 61

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 53 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , IA u t o (for Automatic Intercom feature), or IDial (f o r the Di al Int ercom featu re) appears on t he se[...]

  • Page 62

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 54 T o dia l a c all to a m emb er of you r D ial In tercom gr oup 1 If y o u are usin g an 8410 with a disp lay , press an d the n press th e softk e y below IDi al (while off-h ook) If y our 841 0 does not h ave a dis play o r if ID ial is not a[...]

  • Page 63

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 55 T o ans wer an y in terco m c all 1 Pi ck up the ha n d se t • Y ou ar e c o nnec ted t o th e c all No te: If you are active o n anoth er call , fir st pres s , then press the call appea ran ce butt on wit h the flash ing light. To retu rn t[...]

  • Page 64

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 56 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feat u re ’ s abbreviat ion, L ast , appears on the second line of one of the feature option screens . L a s t N u m b e r D i a l e d[...]

  • Page 65

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 57 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’s abbreviation, LW C , (for the Leave Word Cal ling f eature) or CnL W C (fo r th e Ca ncel Leave Word Cal l ing feature), a p[...]

  • Page 66

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 58 T o leave a mess age w ith ou t rin gin g an extens ion 1 If y o u are usin g an 8410 with a disp lay , press an d the n press th e softk e y below LW C (whil e on- hook or off-ho ok) If y our 841 0 does not h ave a dis play o r if LWC is not a[...]

  • Page 67

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 59 T o can cel a Leave W ord Ca lling m ess age Note: Y ou canno t cancel a mess age left for an AUDIX subscri be r . 1 If y o u are usin g an 8410 with a disp lay , press an d the n press th e softk e y below Cn L WC (whil e on- hook or off-ho ok[...]

  • Page 68

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 60 Note: W hen you a re t alking on the h andset , th e Mut e feat ure aff ects the microphone a ssociated with the handset rat h er than t h e speake rphone. This fea ture has no e f fec t on an ex ternal speak erphone attached to your v oi ce te[...]

  • Page 69

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 61 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the fea ture’ s abbrev iatio n, PCa ll , appears on the second line of one of the f eature option screens . P r i o r i t y C a l l i n g [...]

  • Page 70

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 62 T o ch ang e a regu lar call in to a p rio rity c all ( when y ou he ar a ca l l w a itin g r ing b ac k tone ) 1 If y o u are usin g an 8410 with a disp lay , press an d the n press th e softk e y below PCal l If y our 841 0 does not h ave a d[...]

  • Page 71

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 63 Impor tant : Y ou c an use this feat ure only if the Reset Spkr label ap pears un der the button an d i f your v o ice terminal i s set f or the Spe akerphone featu re (as oppo s e d to the S peaker feature). I f you do not ha ve a S hift but t[...]

  • Page 72

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 64 W hen you f irst powe r up the 8 410D voice term inal, the following displa y appe ars: T o rese t th e 8410 D s p ea ker ph o ne (whe n the v oice term in al is first powered up) 1 Pres s the s o ft key below Be gin to rese t the spe ak e rpho[...]

  • Page 73

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 65 To a d j u s t t h e s p ea ker ph o ne to the surr ou nd i n g roo m ac ou sti cs Not e: If yo u do n ot ha v e a S hift but to n, it is n ot n ece ss ary to activate thi s feature. 1 Whil e on-hook, press • Re d lig ht ne x t t o g o es o n[...]

  • Page 74

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 66 S e l e c t R i n g ( a n d R i n g e r V o l u m e ) T o sele ct a person alize d ringin g pattern (for those 8 410 vo ice te rmin als w hic h hav e a b utton ) Not e: For pr ocedures on se lect ing a perso na lize d ring for those 8410 voic e[...]

  • Page 75

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 67 4 Wh e n yo u he ar the desi red ring ing p at t ern, press again • Y ou r ne w r ingi ng p atte r n is se t • If y o u h ave an 8410 D, you h ear con f irmati on t one (t wo ri sin g to ne s) • Re d lig ht ne x t t o g o es o ff No te: I[...]

  • Page 76

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 68 2 Cy cle th ro ug h t he ri n gin g pat te rn s by pres si ng ( a n d th en r ele asing) • Re d light ne x t to con tinu e s to wi nk • If you r 8 410 h as a displ a y , it sh ows the num b er of the rin gin g p atte r n yo u hav e selec te[...]

  • Page 77

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 69 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the f ea ture’s abbrevi ation, SA C , a ppears on t h e second line of one of t he fea ture option screens . T o adj ust t he ri nger v o [...]

  • Page 78

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 70 T o se nd all call s (ex ce pt pr iorit y c alls ) im m edia tely to c ove rag e (If your s yst em man ager h as p rovi ded a cove ra ge pa th fo r you r ex te nsi on ) 1 If y o u are usin g an 8410 with a disp lay , press an d the n press th e[...]

  • Page 79

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 71 Not e : Your v oice t ermi nal is set f or ei ther t he Spea ker ( l ist en-only ) or th e S p ea ker ph o ne (l iste n an d tal k) f unc tio n. C heck with yo ur syste m m ana ge r to see if you ca n use either of these two feat ures . Use the[...]

  • Page 80

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 72 Not e : In order for t he oth er p art y to he ar yo u, y ou m ust spe ak thr ough th e han dse t. • If you h ave a di sp lay , it show s: (T he re are e igh t poss ible vo lum e se ttin gs. On th e display , one arro w is the lowe st se ttin[...]

  • Page 81

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 73 T o m ute the m icr o p ho ne a ssoci ate d w ith th e h ands et so th e other p ar ty c ann o t he ar yo u 1 Pr ess • Red li ght goes on and the ot her part y canno t hear you 2 Press agai n to res um e talk in g to th e oth er par ty th ro [...]

  • Page 82

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 74 Note: If you are uncertain wh eth er your v oice t erm inal is set f or t he Speak er (listen-on ly) f eature or the Speak erph one (listen an d talk ) feature, ch eck with you r s ystem mana ger . Use the following procedu res if your voice te[...]

  • Page 83

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 75 • If you h ave a di sp lay , it show s: (T he re are e igh t poss ible vo lum e se ttin gs. On th e display , one arro w is the lowe st se ttin g, and eig ht arro ws is the h igh est s e tting.) No te: Th e Vol u m e co n t ro l d o es no t a[...]

  • Page 84

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 76 2 Press ag ain to resu me talkin g to t he oth er p ar ty • Re d light go es o ff and th e othe r par ty ca n he ar you agai n T o chan g e fr om the s p ea ker ph o ne to the ha nd se t P ick up the hands et an d t alk • Re d lig ht ne x t[...]

  • Page 85

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 77 T e s t T o te st the ligh ts an d th e dis p lay o n yo ur vo ice te rmi nal 1 While on -hook or off-hook, pr ess and h ol d • Gree n l i ght next t o goes on No t e : If the gr een light nex t to flashes ra t her than g oes o n stea dily , [...]

  • Page 86

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 78 T ra n s f e r T o send the pres ent cal l to anoth er extens i on or outsi de numbe r 1 Pre ss [dial tone ] • Pres ent call i s put on h old, and t he green lig ht next to the he ld call flu tters • Y ou are given a new c all appear an ce [...]

  • Page 87

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 79 Dis play Fea ture Procedure s This se ction i n cludes the procedures for seven display f e ature s you may use wit h the 8 410 voice term inal equipp ed with a d isplay . However , note that the di splay , along wi th the soft keys and displa [...]

  • Page 88

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 80 W hen a call is received from another extensi on, the caller ’s name is shown; when a call is recei v ed f rom ou tside, “OUTSI DE CALL” or a trunk i dentifier is shown. The display rem ains in Normal (c all-handli ng) Mode until you ac t[...]

  • Page 89

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 81 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , Dir , a ppears on t he sec ond line of o ne o f the f eature o ption screens . If the Directory f ea ture i[...]

  • Page 90

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 82 T o place a call to the name shown on the display 1 Pi ck up the ha n d se t 2 W hile th e na m e is sh ow n, pre ss ( if avai lable) or , if you d o n o t have on yo ur set, pr ess a nd t hen dial t h e number u s ing the dial pa d 3 You can a[...]

  • Page 91

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 83 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , In s pt , a ppears o n the s econd line of o ne o f the feature o pti on screens . Note: If you are curren [...]

  • Page 92

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 84 T o see w ho’ s on hold w hile o n a c all 1 Pres s an d then press the soft key below Ins pt or , if In s pt is no t avail able on you r display , pres s 2 Pres s t h e ca ll appe a ranc e but t on of th e held c all • Info rm a tio n is s[...]

  • Page 93

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 85 Message R etrieval T o se e you r me ssag e s w he n yo u r Me ssa ge light is on (wh ile on-ho ok, off-hook, or o n a call ) 1 Pr ess 2 Pr ess to s ee the firs t message (and the n for each fol l owing mes s age) T o re t u rn a ca l l t o th [...]

  • Page 94

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 86 Note: Y ou m ust first b e de signated as a systemwide message retriever by your system manager . 3 Pres s to see t he fir s t message (and the n for each fol l owing mes s age) T o re tu rn a ca ll fo r a co wo rk er to disp laye d ex te nsion[...]

  • Page 95

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 87 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the f eature’ s abbrev iation, View , ap pears on t he second l ine of one of the feat ure option screens . Normal ( Exit) T o exit any di[...]

  • Page 96

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 88 T o see t he number stored as a l is t ite m 1 Pres s a nd then pres s the softkey below Vi e w or Pr e ss 2 Pres s the s e l ect ed or or or Dial th e app ropr iate AD Li st cod e : • Lis t 1 __________ • Lis t 2 __________ • Lis t 3 ___[...]

  • Page 97

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 89 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , TmD ay , appears on t he second line of one of the feat ure o ption scr eens. T o see t he number yo u la s[...]

  • Page 98

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 90 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the f eature n ame , Ti m e r , ap pears on t he second line of on e of the feature op ti on screens . Ti mer T o see elapsed t ime (h o urs[...]

  • Page 99

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 91 T ones a nd Th eir Meani ng Ri ng in g t on e s are p roduc ed by an incom ing call. Fee dba c k to nes are t hos e wh ich you h ear through the handset (receiver) or t he speaker . Ringing T ones • 1 rin g — A call fr om anot h er e xtens [...]

  • Page 100

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 92 • cal l wait ing ring back tone — A r in gbac k tone wit h a lower-pitc hed sign al at t he e nd; in dicat es the exte ns ion c alle d is bu sy , a nd th e ca lled p art y h as been gi ve n a call waiti ng to ne. • confirma tion to ne —[...]

  • Page 101

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 93 T roub leshooting Pr ob lem S ol uti on A fea tur e do e sn’t wor k as n ot ed in th is gui de. 1 Rere a d t h e pr ocedur e and t r y ag ain. 2 Fo r m a ny featu re s yo u mu st lift t h e handset before you can use the feature. 3 Ch ec k wi[...]

  • Page 102

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 94 There ’ s no dial ton e. 1 Ch eck with yo ur sys tem manag er to be su re your vo ice ter minal is ad min iste red cor rec tly . 2 Ma ke sure t he h ands et an d li ne c ord s at yo u r vo ice ter m inal are secur ely conn e cted at both end [...]

  • Page 103

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 95 The t elephon e does n’t rin g. 1 Mak e su re the rin ger is t urn ed o n. 2 Set th e ringe r vo lume to a hig he r le vel. 3 Pla c e a tes t call from anoth er ex tension to y our exte n si on. 4 Ch ec k th e li ne c o rd t o mak e ce rt ain[...]

  • Page 104

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 96 System 75 V ersion Not es If you have V ers ion 1 or 2 of S y st em 75, som e fe atures may work a l ittle di fferently than n oted in this guide. The f o llowi ng l ist explains the slight d iff eren ce s in these p ro cedures . Note: If you a[...]

  • Page 105

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 97 Key Words to Know a ccess cod e See feature access code . a cti vate T o begin or t u rn on the o perat ion of a f ea ture. a ttendant T he person who handl es incomin g and outgoing calls at t h e main console. AU DIX A ud io I nfo rmat ion Ex[...]

  • Page 106

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 98 DEF I NIT Y E nterprise Communica t ions Se rver (E CS), Rele ase 5 Th e s w it c h t o wh ic h you may be conn ected. (Y our voice termin al may be connect ed t o a DEF INITY Gene ric 1 o r Generic 3 or to System 7 5 instead.) The DEFINITY ECS[...]

  • Page 107

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 99 g rou p l ist One of the fo ur types o f Ab breviated D ialing l ists; prog ramm able by the con troller of t he list or the system m anager . Contains telephone num bers useful to mem bers of a s p ecific group, and stores each of those numbe [...]

  • Page 108

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Pa ge 100 r eset the speak erph one Press and then to p erform a n a c oustic test o f the surroundin g environm ent and adjus t t he spea kerphone for optim al performance. (At p ower-up, press t he softkey b elow Begin t o start th e Reset S peakerph[...]

  • Page 109

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Pa ge 101 G eneric 3, a DE FINITY En terprise Comm unication s Serv er (ECS), Release 5, or a System 75 . s ystem li st O ne of t he fou r types of A bbreviated Dia ling lists; program mable onl y by t he system manager . Contains telephone numb ers he[...]

  • Page 110

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Pa ge 102[...]

  • Page 111

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Pa ge 103 Q uic k R ef er en ce List s F eat ure C ode ABBR EV IATED DI AL I N G List 1 List 2 List 3 Pr ogr am C ALL F OR W ARDI NG ALL C ALLS Canc el CALL P ARK Answer Back Featu re Cod e CALL P ICKUP LAST NU MBER DIALE D LEA VE W ORD CA LLING Canc e[...]

  • Page 112

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Pa ge 104 Ab breviat ed Dialing* Item No. Pers ona l Lis t 1 Pe rso na l Li st 2 Per son al Lis t 3 Name Name Name 1 2 3 4 5 6 7 8 9 0 M iscell aneous De sc ript ion Ex ten sio n Mess ag e Attendant AUDIX Tr u n k C o d e s De sc ripti on C ode * Y o u[...]