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Avaya IPTM96-CM601 manual

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Table of contents for the manual

  • Page 1

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 1 of 30 IPTM96-CM601 Avaya Solution & Interoper ability Test Lab Application Notes for Integrated Research PROGNOSIS IP Telephony Manager 9.6 with Avaya Aura® Communication Manager - Issue 1.0 Abstract These Applic[...]

  • Page 2

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 2 of 30 IPTM96-CM601 1. Introduction These Application Notes describe the compliance tested configuration used to validate Integrated Research PROGNOSIS IP Telephony Manager with Avaya Aura® Communication Manager. The [...]

  • Page 3

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 3 of 30 IPTM96-CM601 2.1. Interoperability Compliance Testing For feature testing, PROGNOSIS GUI was used to view the configurations of Communication Manager such as port networks, cabinets, media gatew ays, ESS, LSP, t[...]

  • Page 4

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 4 of 30 IPTM96-CM601 3. Reference Confi guration Figure 1 illustrates the test config uration used to verif y I nte grated Research PROGNOSIS IP Telephony Manager interoperability with Communication Manager. It consists[...]

  • Page 5

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 5 of 30 IPTM96-CM601 4. Equipment and Sof tw are V alidated The following equipment and software were used for the sample c onfiguration provided: Equipment Software Avaya S8800 Servers Avaya Aura® Communication Manage[...]

  • Page 6

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 6 of 30 IPTM96-CM601 Equipment Software Avaya digital telephones - 1416 - 2420 SP1 - Avaya A175 Desktop Video Device 1.0 Avaya one-X® Communicator 6.0 SP1 (H.323) Avaya 4548GT-PWR Ethernet Routing Switch V5.4.0.008 Int[...]

  • Page 7

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 7 of 30 IPTM96-CM601 Step Description 2. On Pages 2 to 41 of the USER PROFILE forms, set the permissions of all objects to rm (read and maintenance). This can be acc omplished b y t yping rm into the field Set All Permi[...]

  • Page 8

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 8 of 30 IPTM96-CM601 5.2. Configure Login Group Create an Access-Profile Group to correspond to the SAT User Profile created in Section 5.1 . Step Description 1. Using a web browser, enter https://<IP address of Avay[...]

  • Page 9

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 9 of 30 IPTM96-CM601 Step Description 2. Click Administration > Server (Maintenance) . This will open up the Server Administration Interface that will allow the user to complete the configuration process.[...]

  • Page 10

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 10 of 30 IPTM96-CM601 Step Description 3. From the navigation panel on the left side, click Administrator Accounts under Security . Select Add Group and click Submit .[...]

  • Page 11

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 11 of 30 IPTM96-CM601 Step Description 4. Select Add a new access-profile group and select prof21 from the drop-down box to correspond to the user-profile created in Section 5.1 Step 1 . Click Submit . This completes th[...]

  • Page 12

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 12 of 30 IPTM96-CM601 5.3. Configure Login Create a login account for PROGNOSIS to acce ss the Communication Manager SAT. Step Description 1. From the navigation panel on the left side, c lick Administrator Accounts . S[...]

  • Page 13

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 13 of 30 IPTM96-CM601 Step Description 2. For the field Login name , enter a login to be used by PROGNOSIS. In this configuration, the login iptm is created. Configure the other parameters for the login as follows:  [...]

  • Page 14

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 14 of 30 IPTM96-CM601 5.4. Configure RTCP Monitoring To allow PROGNOSIS IP Telephony Manager to monitor the quality of IP calls, configure Communication Manager to send RTCP reporting to the IP address of the PROGNOSI S[...]

  • Page 15

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 15 of 30 IPTM96-CM601 5.5. Configure CDR Mon itoring To allow PROGNOSIS IP Telephony Manager to moni tor the CDR information, configure Communication Manager to send CDR information to the IP address of the PROGNOSI S s[...]

  • Page 16

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 16 of 30 IPTM96-CM601 Step Description 3. Enter the change ip-services command to define the CDR link. To define a primary CDR link, the following information should be provided:  Service Ty pe : CDR1 [Note: If neede[...]

  • Page 17

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 17 of 30 IPTM96-CM601 Step Description 4. Enter the change system-parameters cdr command to set the parameters for the type of calls to track and the format of the CDR data. The following settings were used during the c[...]

  • Page 18

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 18 of 30 IPTM96-CM601 Step Description 5. If the Intra-switch CDR field is set to y on Page 1 of the CDR SYSTEM PARAMETERS form, then enter the change intra-switch-cdr command to define the extensions that will be subje[...]

  • Page 19

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 19 of 30 IPTM96-CM601 6. Configure Integrated R esearch PROGNOSIS IP T elephony Manager This section describes the configuration of PROGNOSI S IP Telephon y Manager required to interoperate with Communication Manager. S[...]

  • Page 20

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 20 of 30 IPTM96-CM601 Step Description 3. In the Configuration tab, add an entry for each Communication Manager sy stem to be managed. The template to add a system is provided in the PROGNOS I S GUI application. In this[...]

  • Page 21

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 21 of 30 IPTM96-CM601 Step Description 4. To configure the ESS and LSP Servers to be monitored, expand Configurations of the Monitoring Node, right-click on AVAYA_LSP and select Properties .[...]

  • Page 22

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 22 of 30 IPTM96-CM601 Step Description 5. In the Configuration tab, add an entry for each ESS or LSP Servers to be monitored. The template to add the server is provided in the PROGNOSIS GUI application. I n this test co[...]

  • Page 23

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 23 of 30 IPTM96-CM601 Step Description 6. To configure the SAT login account and password, expand Configurations of the Monitoring Node, right-click on PASSWORDS and select Properties .[...]

  • Page 24

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 24 of 30 IPTM96-CM601 Step Description 7. Click the + ‘plus’ button to add a new password entry f or each of the configured s ystems in Steps 3 and 5 . The Entry Name must be of the form Avaya-SAT:<pbx-name>. [...]

  • Page 25

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 25 of 30 IPTM96-CM601 7. V erification Step s This section provides the tests that can be performed to verify proper configuration of Communication Manager and Integrated Research PROGNOSIS IP Telephony Manager. 7.1. Ve[...]

  • Page 26

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 26 of 30 IPTM96-CM601 7.2. Verify Integrated Research PROGNOSIS IP Teleph ony Manager Th e following steps are done using the PROGNOSIS GUI. Step Description 1. After logging into PROGNOSIS GUI, click on the Home button[...]

  • Page 27

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 27 of 30 IPTM96-CM601 Step Description 2. In the Avaya Systems page, verify that the SAT field for each configured Communication Manager shows 3 connections.[...]

  • Page 28

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 28 of 30 IPTM96-CM601 Step Description 3. Make a call between two Avaya IP telephones that belong to an IP Network Region that has been configured to send RTCP information to the PROGNOSI S server. Verify that the Voice[...]

  • Page 29

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 29 of 30 IPTM96-CM601 9. Additional Refe rences [1] Avaya Aura™ Communication Manager Feature Description and Implementation , Release 6.0, Issue 8.0, June 2010, Document Number 555-245-205. [2] Administering Avaya Au[...]

  • Page 30

    JC; Reviewed: SPOC 6/16/20 11 Solution & Interoper ability Test Lab Application Note s ©2011 Avaya Inc. All Ri ghts Reserved. 30 of 30 IPTM96-CM601 © 2011 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avay a Inc. All trademarks identified by ® and ™ are registered trademarks or trade marks, respectively, of Ava[...]