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Avaya OFFICE 5410 manual

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Table of contents for the manual

  • Page 1

    IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005)[...]

  • Page 2

    Page ii - Contents Page ii - Contents IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) The 5410 Telephone ............................................................................. 6 Overview of the 5410......................................................................................................... 6 Call Appe[...]

  • Page 3

    Contents - Page iii IP Office 5410 User’s Guide Contents - Page iii 40DHB0002UKEY – Issue 1 (7th February 2005) Function Keys ..................................................................................... 23 Overview of the Function Keys ........................................................................................ 23 Function [...]

  • Page 4

    Page iv - Contents Contents - Page iv IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) HGNS- - Clear Hunt Group Night Service..................................................................................... 42 HGOS+ - Set Hunt Group Out of Service .......................................................................[...]

  • Page 5

    Contents - Page v IP Office 5410 User’s Guide Contents - Page v 40DHB0002UKEY – Issue 1 (7th February 2005) Diverti ng Calls ................................................................................................................ .5 8 Do Not Disturb ........................................................................................[...]

  • Page 6

    Page 6 - Overview of the 5410 The 5410 Telephone Page 6 - The 5410 Telephone IP Office 5410 User’s Guide Overview of the 5410 40DHB0002UKEY – Issue 1 (7th February 2005) The 5410 T elephone Overview of the 5410 This guide covers the use of the Avaya 5410 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating wit[...]

  • Page 7

    Call Appearance Keys The 5410 Telephone - Page 7 IP Office 5410 User’s Guide The 5410 Telephone - Page 7 40DHB0002UKEY – Issue 1 (7th February 2005) Call Appearance Keys 10. Headset: Switches from handset to headset. The light associated with this button turns on when the headset is active. 11. Speaker: Access the speakerphone. The light associ[...]

  • Page 8

    Page 8 - Call Appearance Keys The 5410 Telephone Page 8 - The 5410 Telephone IP Office 5410 User’s Guide Call Appearance Keys 40DHB0002UKEY – Issue 1 (7th February 2005) System Features System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate you two ‘self adminis[...]

  • Page 9

    Answer a Call Basic Call Handling Features - Page 9 IP Office 5410 User’s Guide Basic Call Handling Features - Page 9 40DHB0002UKEY – Issue 1 (7th February 2005) Answer a Call Basic Call Handling Features Answer a Call When a call arrives at your 5410 telephone, you hear a ringing tone and a blinking bell ( ) icon appears against the associated[...]

  • Page 10

    Page 10 - Headset Working Basic Call Handling Features Page 10 - Basic Call Handling Features IP Office 5410 User’s Guide Headset Working 40DHB0002UKEY – Issue 1 (7th February 2005) Headset Working When a headset is to be used on your 5410, it must be plugged in to the headset socket on the side of your 5410 telephone. To activate the headset a[...]

  • Page 11

    Speed Dial Basic Call Handling Features - Page 11 IP Office 5410 User’s Guide Basic Call Handling Features - Page 11 40DHB0002UKEY – Issue 1 (7th February 2005) Speed Dial Speed Dial The Speed Dial feature allows you to have the 5410 telephone automatically dial calls to telephone numbers stored in your personal directory (maximum of 48). See S[...]

  • Page 12

    Page 12 - Transfer Basic Call Handling Features Page 12 - Basic Call Handling Features IP Office 5410 User’s Guide Transfer 40DHB0002UKEY – Issue 1 (7th February 2005) Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. With [...]

  • Page 13

    Overview of Speed Dials Speed Dials - Page 13 IP Office 5410 User’s Guide Speed Dials - Page 13 40DHB0002UKEY – Issue 1 (7th February 2005) Overview of Speed Dials S peed Dials Overview of Speed Dials The 5410 can store up to 48 personal speed dials. The list of these speed dials is accessed by pressing SpDial . If SpDial is not shown, press an[...]

  • Page 14

    Page 14 - Using Speed Dials Speed Dials Page 14 - Speed Dials IP Office 5410 User’s Guide Using Speed Dials 40DHB0002UKEY – Issue 1 (7th February 2005) Using Speed Dials Dialing a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. 1. Press SpDial . If SpDial is not shown, press any Soft K[...]

  • Page 15

    Using Speed Dials Speed Dials - Page 15 IP Office 5410 User’s Guide Speed Dials - Page 15 40DHB0002UKEY – Issue 1 (7th February 2005) Using Speed Dials Adding a New Speed Dial 1. Press SpDial . If SpDial is not shown press any Soft Key . • Press Add . If a message stating that the speed dial list is full appears, you must first delete an exis[...]

  • Page 16

    Page 16 - Overview of the Call Log Using the Call Log Page 16 - Using the Call Log IP Office 5410 User’s Guide Overview of the Call Log 40DHB0002UKEY – Issue 1 (7th February 2005) Using the Call Log Overview of the Call Log The 5410 holds and maintains a call log, accessed by pressing Log . This log can store up to 48 entries. These can be a mi[...]

  • Page 17

    Using the Call Log Using the Call Log - Page 17 IP Office 5410 User’s Guide Using the Call Log - Page 17 40DHB0002UKEY – Issue 1 (7th February 2005) Using the Call Log Using the Call Log You can make calls directly from the call log. Whilst in the call log you can still make a call by going off-hook, pressing Speaker and dialing a new call. Sim[...]

  • Page 18

    Page 18 - Using the Call Log Using the Call Log Page 18 - Using the Call Log IP Office 5410 User’s Guide Using the Call Log 40DHB0002UKEY – Issue 1 (7th February 2005) Deleting a Call Log Entry 1. Press Log . If Log is not shown, press any Soft Key . 2. At default, Missed calls are displayed first. You can select from InAns or Outgo . Alternati[...]

  • Page 19

    Overview of 5410 Options Changing the 5410 Options - Page 19 IP Office 5410 User’s Guide Changing the 5410 Options - Page 19 40DHB0002UKEY – Issue 1 (7th February 2005) Overview of 5410 Options Changing the 5410 Options Overview of 5410 Options The options menus are accessed by pressing Option . These menus allow you to adjust a number of 5410 [...]

  • Page 20

    Page 20 - Selecting Personalized Options Changing the 5410 Options Page 20 - Changing the 5410 Options IP Office 5410 User’s Guide Selecting Personalized Options 40DHB0002UKEY – Issue 1 (7th February 2005) Selecting Personalized Options Ring Options The Ring Options menus allows you to: • Choose a personalized ringing pattern for your telepho[...]

  • Page 21

    Selecting Personalized Options Changing the 5410 Options - Page 21 IP Office 5410 User’s Guide Changing the 5410 Options - Page 21 40DHB0002UKEY – Issue 1 (7th February 2005) Selecting Personalized Options Call Log Setup Through the Option menu you can specify which types of calls should be included in the 5410's call log. See Setting Whic[...]

  • Page 22

    Page 22 - Selecting Personalized Options Changing the 5410 Options Page 22 - Changing the 5410 Options IP Office 5410 User’s Guide Selecting Personalized Options 40DHB0002UKEY – Issue 1 (7th February 2005) Language When the 5410 telephone is first installed, it is set to display screen text in English. You can select the language that you would[...]

  • Page 23

    Overview of the Function Keys Function Keys - Page 23 IP Office 5410 User’s Guide Function Keys - Page 23 40DHB0002UKEY – Issue 1 (7th February 2005) Overview of the Function Keys Function Keys Overview of the Function Keys Both the , Function Keys and Soft Keys can be used to access a range of system features. The display adjacent to the key s[...]

  • Page 24

    Page 24 - Overview of the Function Keys Function Keys Page 24 - Function Keys IP Office 5410 User’s Guide Overview of the Function Keys 40DHB0002UKEY – Issue 1 (7th February 2005) SAC - Send All Calls (!) on page 53. • Pressing either or will display the other page of programmed functions set for this phone. Programming Your Own Functions: If[...]

  • Page 25

    Function Key Programming Function Keys - Page 25 IP Office 5410 User’s Guide Function Keys - Page 25 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature, it allows you to program further features against other functio[...]

  • Page 26

    Page 26 - Function Key Programming Function Keys Page 26 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) Shorthand Programming Mode 1. Press Admin or Admin 1 . See Function Key Programming on page 25. 2. The Admin or Admin1 menu appears as follows: Admin Pages With the exception o[...]

  • Page 27

    Function Key Programming Function Keys - Page 27 IP Office 5410 User’s Guide Function Keys - Page 27 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming Longhand Programming 1. Press Admin . See Function Key Programming on page 25. 2. Pressing Expl? to switch to longhand programming mode. 3. Press Next until the required featur[...]

  • Page 28

    Page 28 - Function Key Programming Function Keys Page 28 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) Display Key Features This section lists the features that can be programmed against and Function Keys. Both the shorthand and longhand names are shown. The shorthand name is th[...]

  • Page 29

    Function Key Programming Function Keys - Page 29 IP Office 5410 User’s Guide Function Keys - Page 29 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming Absnt - Set Absent Text Set the users current absence message setting. This function is currently not supported on the 5420 telephone. Acct - Account Code Entry (!) Make a call[...]

  • Page 30

    Page 30 - Function Key Programming Function Keys Page 30 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) Apear - Appearance Add a display line for call appearances with symbols being displayed for Incoming Calls, Connected and On Hold. See Call Appearance Keys on page 7. This func[...]

  • Page 31

    Function Key Programming Function Keys - Page 31 IP Office 5410 User’s Guide Function Keys - Page 31 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming CFrwd - Call Forwarding All (!) Switch call forwarding on/off and set the forwarding number. This function can be programmed with or without a target forwarding number. This fu[...]

  • Page 32

    Page 32 - Function Key Programming Function Keys Page 32 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) CPark - Call Park (!) Park the current call. This function can be programmed with or without data. This function can be programmed through the phone by the user using an Admin [...]

  • Page 33

    Function Key Programming Function Keys - Page 33 IP Office 5410 User’s Guide Function Keys - Page 33 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming CWOn - Call Waiting On Switches call waiting for the extension on/off. This function does not require any data entered when programmed. This function cannot be programmed throu[...]

  • Page 34

    Page 34 - Function Key Programming Function Keys Page 34 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) Dirct - Dial Direct Connects a call to the target extension without any ringing. This function requires the target extension number to be entered when programmed. That number i[...]

  • Page 35

    Function Key Programming Function Keys - Page 35 IP Office 5410 User’s Guide Function Keys - Page 35 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming SAC - Send All Calls (!)on page 53. DNDOf - Do Not Disturb Off Takes the extension out of 'do not disturb' (no calls) mode. This function does not required any data t[...]

  • Page 36

    Page 36 - Function Key Programming Function Keys Page 36 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) When drop is used, silence is returned to the user rather than dial tone. This is intended operation, reflecting that Drop is mainly used by call center headset users. [User | [...]

  • Page 37

    Function Key Programming Function Keys - Page 37 IP Office 5410 User’s Guide Function Keys - Page 37 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming Pressing FwBNo set the extension's forwarding number to that specified by the key pressed. [User | Digital Telephony | Advanced | Forward | Forward On Busy Number] See als[...]

  • Page 38

    Page 38 - Function Key Programming Function Keys Page 38 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) FwdH+ - Forward Hunt Group Calls On Switches the extension to forward hunt group calls it receives. Note: Calls are only forwarded when forward unconditional (see CFrwd - Call [...]

  • Page 39

    Function Key Programming Function Keys - Page 39 IP Office 5410 User’s Guide Function Keys - Page 39 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming FwNOf - Forward On No Answer Off Switches the extension to forward on no answer off. This function does not required any data to be entered when programmed. This function canno[...]

  • Page 40

    Page 40 - Function Key Programming Function Keys Page 40 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) Here- - Follow Me Here Cancel If another extension has follow me set to this extension, switches off the follow me action. This function requires the original target extension [...]

  • Page 41

    Function Key Programming Function Keys - Page 41 IP Office 5410 User’s Guide Function Keys - Page 41 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming HGDis - Hunt Group Disable Sets the extension's group membership as disabled. This function does not take the Hunt Group Out of Service. This function can be programmed wi[...]

  • Page 42

    Page 42 - Function Key Programming Function Keys Page 42 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) Hold - Hold Call Place the current call on hold at the central office. This function is not supported in the USA. If no exchange slot number is specified when the function is p[...]

  • Page 43

    Function Key Programming Function Keys - Page 43 IP Office 5410 User’s Guide Function Keys - Page 43 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming Intru - Call Intrude Intrudes on a call in progress at the target extension, creating a conference between the callers and the intruding extension. This function requires entry[...]

  • Page 44

    Page 44 - Function Key Programming Function Keys Page 44 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) Intru - Call Intrude on page 46. • Recor - Call Record on page 53. • Steal - Call Steal on page 53. Login - Extn Login Logs the current user onto the extension. This functi[...]

  • Page 45

    Function Key Programming Function Keys - Page 45 IP Office 5410 User’s Guide Function Keys - Page 45 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming [User | Digital Telephony | Advanced | Dial | Dial Paging] See also: • GrpPg - Group Paging (!)on page 40. Park - Park (#) Park calls to and retrieve calls from a specific pa[...]

  • Page 46

    Page 46 - Function Key Programming Function Keys Page 46 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) This function cannot be programmed through the phone by the user. [User | Digital Telephony | Advanced | Call | Priority Call] PhyEx - Dial Physical Extension by Number Dial a [...]

  • Page 47

    Function Key Programming Function Keys - Page 47 IP Office 5410 User’s Guide Function Keys - Page 47 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming • DPkUp - Directed Call Pickup (!) on page 36. Prog - Abbreviated Dial Program (!) Select and program numbers against display keys. This function can be programmed through th[...]

  • Page 48

    Page 48 - Function Key Programming Function Keys Page 48 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) See also: • AutCB - Automatic Callback (!) on page 31. RBak - Cancel Ringback When Free Cancels any set ringback when free function. This function does not require any data e[...]

  • Page 49

    Function Key Programming Function Keys - Page 49 IP Office 5410 User’s Guide Function Keys - Page 49 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming This function requires the relay switch (1 or 2) on the telephone system to be entered when programmed. This function cannot be programmed through the phone by the user. Pressi[...]

  • Page 50

    Page 50 - Function Key Programming Function Keys Page 50 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) This function requires the park slot number to be specified when programmed. The slot number is then shown next to Ride . This function cannot be programmed through the phone b[...]

  • Page 51

    Function Key Programming Function Keys - Page 51 IP Office 5410 User’s Guide Function Keys - Page 51 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming SAC - Send All Calls (!) Switch do not disturb on/off. This function does not require any data entered when programmed. This function can be programmed through the phone by the[...]

  • Page 52

    Page 52 - Function Key Programming Function Keys Page 52 - Function Keys IP Office 5410 User’s Guide Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005) Suspe - Suspend Call Suspend the current call at the exchange. If no exchange slot number is specified when the function is programmed, exchange slot 0 is used. This function c[...]

  • Page 53

    Function Key Programming Function Keys - Page 53 IP Office 5410 User’s Guide Function Keys - Page 53 40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming VMRB+ - Voicemail Ringback On Switches voicemail ringback for the extension on/off. This function does not require any data entered when programmed. This function cannot be pro[...]

  • Page 54

    Page 54 - Introduction System Features Page 54 - System Features IP Office 5410 User’s Guide Introduction 40DHB0002UKEY – Issue 1 (7th February 2005) System Features Introduction As well as your phones specific features, y ou can access a number of system features by dialing short codes. These instructions are for the system's default conf[...]

  • Page 55

    Call Forwarding System Features - Page 55 IP Office 5410 User’s Guide System Features - Page 55 40DHB0002UKEY – Issue 1 (7th February 2005) Call Forwarding Call Forwarding Your calls can be forwarded to another ext ension or an external number either when you are away from your desk (on no answe r), when your extension is busy, and all calls (f[...]

  • Page 56

    Page 56 - Voicemail System Features Page 56 - System Features IP Office 5410 User’s Guide Voicemail 40DHB0002UKEY – Issue 1 (7th February 2005) Voicemail Where your system has voicemail support and has been installed: • To switch voicemail on dial *18 , to switch it off dial *19 . • To retrieve your voicemail, use the code *17 . Your voicem[...]

  • Page 57

    Page 57 - Index Page 57 - Index IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Index Abbreviated Dial...................... 29 Program................................ 47 Absent Text ............................. 29 Absnt ....................................... 29 Account Code Entry ................ 29 Acct .............[...]

  • Page 58

    Page 58 - Index Page 58 - Index IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Logof ....................................... 44 Music ....................................... 44 NATime ................................... 44 Night Service........................... 41 No Answer Forward Calls ....................... 38 Tim[...]

  • Page 59

    IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed speci[...]