Axis Communications P3384-V manual

AXIS P3384–V Fixed Dome Network Camera User Manual[...]

About this Document This manual is intended for administrators and users of the AXIS P3384–V/P3384–VE Fixed Dome Network Camera, and is applicable to rmware 5.60 and later . It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of [...]

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AXIS P3384–V Fixed Dome Network Camera T able of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

AXIS P3384–V Fixed Dome Network Camera T able of Contents Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

AXIS P3384–V Fixed Dome Network Camera Hardware Overview Hardware Overview 2 1 3 4 5 6 7 8 1 Product ID and Serial number (S/N) 2 SD card slot 3 Network connector (P oE) 4 Audio out 5 Network, Status and P ower LED indicators 6 Audio in 7 I/O connector 8 Control button Connectors and Buttons For technical specications, see page 62 . Network Co[...]

AXIS P3384–V Fixed Dome Network Camera Hardware Overview Audio Connector The Axis product has the following audio connectors: • Audio in (pink) – 3.5 mm input for a mono microphone, or a line-in mono signal. • Audio out (green) – 3.5 mm output for audio (line level) that can be connected to a public address (P A) system or an active speak[...]

AXIS P3384–V Fixed Dome Network Camera Access the Product Access the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating s[...]

AXIS P3384–V Fixed Dome Network Camera Access the Product To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certicate. HTTPS (Hypertext T ransfer Protocol over SSL) is a protocol used to encrypt trafc between web browsers and servers. The HTTPS certicate ensures encr[...]

AXIS P3384–V Fixed Dome Network Camera Access the Product Click the Active/Inactive buttons to manually activate and inactive the product’s output port. For information about how to enable and congure output buttons, see page 27 . The Manual T rigger button is used to trigger an action rule from the Live View page. For information about how [...]

AXIS P3384–V Fixed Dome Network Camera Access the Product The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specied in the AMC Control P anel. Click the View Full Screen button and the video image will ll the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen [...]

AXIS P3384–V Fixed Dome Network Camera Access the Product P an and Tilt bars – Use the arrows to pan and tilt the camera view , or click on a position on the bar to steer the camera view to that position. Focus bar – Click on a position on the focus bar to set the focus position. This will disable the product’s autofocus. To re-enable, use [...]

AXIS P3384–V Fixed Dome Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Y our requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of avail[...]

AXIS P3384–V Fixed Dome Network Camera Media Streams The AMC Control P anel can be used to congure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control P anel is automatically installed on rst use, after which it can be congured. Open the AMC Control P anel from: • Wi[...]

AXIS P3384–V Fixed Dome Network Camera Media Streams Note • <ip>= IP addess • The Axis product supports QuickTime 6.5.1 and later . • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this. Access Audio Streams The[...]

AXIS P3384–V Fixed Dome Network Camera Set Up the Product Set Up the Product The Axis product can be congured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access[...]

AXIS P3384–V Fixed Dome Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality . Y ou can congure the following: • Video stream settings. See page 17 . • Stream proles. See page 18 . • Camera settings. See page 19 . • View areas. See page 2 1 . • Overlay image. S[...]

AXIS P3384–V Fixed Dome Network Camera Video and Audio The H.264 stream settings can be congured from the Video & Audio > Video Stream page. Select the H.264 tab . The settings dened in this page will apply to all H.264 streams that do not use a stream prole. The GOV length is the number of frames between two consecutive I-frames.[...]

AXIS P3384–V Fixed Dome Network Camera Video and Audio • When setting up continuous recording. See Continuous Recording on page 42 . • In the Live View page – select the stream prole from the Stream prole drop-down list. For quick setup, use one of the predened stream proles. Each predened prole has a descriptive name, ind[...]

AXIS P3384–V Fixed Dome Network Camera Video and Audio Exposure Settings Congure the exposure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth considerations. Exposure control - This setting is used to adapt to the amount of light used. Automatic is the default setting and can be used in most si[...]

AXIS P3384–V Fixed Dome Network Camera Video and Audio The Day/Night shift level bar helps determine when the camera will shift from day mode to night mode. Normally , the camera automatically changes mode from day to night when very dark (level 1 00 in the slider). By setting Day/Night shift level to a lower value, the camera will change to nigh[...]

AXIS P3384–V Fixed Dome Network Camera Video and Audio 6. Click Save . To modify the date and time format, go to System Options > Date & Time . See Date & Time on page 46 . Overlay Image An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide extra information or [...]

AXIS P3384–V Fixed Dome Network Camera Video and Audio For more information, see the online help Important Adding many privacy masks may affect the product’s performance. Focus & Zoom Focus and zoom should only be congured when installing or reinstalling the product. For installation instructions, refer to the product’s Installation Gu[...]

AXIS P3384–V Fixed Dome Network Camera Video and Audio Simplex — Network Camera microphone only - Audio captured by the product microphone is transmitted from the Axis product to one or more clients. To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list. Audio Input An [...]

AXIS P3384–V Fixed Dome Network Camera Video and Audio Congure the audio output settings under Video & Audio > Audio Settings . Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low , choose a higher dB. If the sound is too high, choose a lower dB . Audio Clips An audio clip is a sound le [...]

AXIS P3384–V Fixed Dome Network Camera Configure the Live View Page Configure the Live View Page Y ou can customize the Live View page and alter it to suit your requirements. It is possible to dene the following features of the Live View page. • Stream Prole. See page 18 . • Default Viewer for Browser . See page 26 . • Viewer Settin[...]

AXIS P3384–V Fixed Dome Network Camera Configure the Live View Page • Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ control panel. • Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer . The recording[...]

AXIS P3384–V Fixed Dome Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 2 1 . Preset P ositions A preset position is a saved view that can be used to quickly steer the camera to a spe[...]

AXIS P3384–V Fixed Dome Network Camera PTZ (Pan Tilt Zoom) To disable specic controls, deselect the options under Enable/Disable controls . If using multiple view areas, deselecting a control will only disable the control in the selected view area. Control Queue The administrator can set up a queue for PTZ controllers from PTZ > Control Que[...]

AXIS P3384–V Fixed Dome Network Camera Detectors Detectors Camera Tampering Camera T ampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To congure tampering: 1. Go to Detectors > Camera Tamperin[...]

AXIS P3384–V Fixed Dome Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window . Set Up Mo[...]

AXIS P3384–V Fixed Dome Network Camera Detectors Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size. • To avoid triggering on small objects, select a high object size. • While monitoring an area where moving objects are not expected, select a [...]

AXIS P3384–V Fixed Dome Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applica[...]

AXIS P3384–V Fixed Dome Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings . 34[...]

AXIS P3384–V Fixed Dome Network Camera Events Events The Event pages allow you to congure the Axis product to perform actions when different events occur . For example, the product can start a recording or send an email notication when motion is detected. The set of conditions that denes how and when the action is triggered is called an [...]

AXIS P3384–V Fixed Dome Network Camera Events - Day/Night Mode – T rigger the rule when the product switches between day mode (IR cut lter on) and night mode (IR cut lter off). This can for example be used to control an external infrared (IR) light connected to an output port. - Live Stream Accessed – T rigger the rule when any stream i[...]

AXIS P3384–V Fixed Dome Network Camera Events Actions Available actions include: • IR Illumination – Activate or deactivate IR light. • Day/Night Vision Mode – Set day mode (IR cut lter on) or night mode (IR cut lter off). • Output P ort – Activate an I/O port to control an external device. • Play Audio Clip – See Audio Clip[...]

AXIS P3384–V Fixed Dome Network Camera Events Recipient Use with action Notes Email Send Images Send Notication Send Video Clip An email recipient can contain multiple email addresses. For more information about email recipients, see Set Up Email Recipients on page 38 FTP Send Images Send Video Clip HTTP Send Images Send Notication Send Vid[...]

AXIS P3384–V Fixed Dome Network Camera Events 1. Go to Events > Schedules and click Add . 2. Enter a descriptive name and the information needed for a daily , weekly , monthly or yearly schedule. 3. Click OK . To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page. Set Up Recur[...]

AXIS P3384–V Fixed Dome Network Camera Recordings Recordings The Axis product can be congured to record video continuously or according to an action rule: • To start a continuous recording, see page 42 . • To set up action rules, see page 35 . • To access recordings, see Recording List on page 4 1 . • To congure camera controlled st[...]

AXIS P3384–V Fixed Dome Network Camera Recordings 2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply the lters. See also Find Recordings on page 40 . 3. Select the recording and click Play . The recording will be played in a new browser window . Export Video Clip Record[...]

AXIS P3384–V Fixed Dome Network Camera Recordings Continuous Recording The Axis product can be congured to continuously save video to a storage device. For information about storage devices, see Storage on page 52 . To prevent the disk from becoming full, it is recommended to congure the disk to automatically remove old recordings. If a new[...]

AXIS P3384–V Fixed Dome Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and rst upload the new language le. Browse and locate the le and click the Upload Language [...]

AXIS P3384–V Fixed Dome Network Camera System Options System Options Security Users User access control is enabled by default and can be congured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that [...]

AXIS P3384–V Fixed Dome Network Camera System Options 2. Select an HTTPS certicate from the list of installed certicates. 3. Optionally , click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection P olicy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via t[...]

AXIS P3384–V Fixed Dome Network Camera System Options Certicates Certicates are used to authenticate devices on a network. T ypical applications include encrypted web browsing (HTTPS), network protection via IEEE 80 2.1X and secure upload of images and notication messages for example via email. T wo types of certicates can be used wit[...]

AXIS P3384–V Fixed Dome Network Camera System Options • Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically . • Synchronize with NTP Server – Obtains date and time from an NTP server . With this option, date and time set[...]

AXIS P3384–V Fixed Dome Network Camera System Options 1. Acquire a free static IP address on the same network segment as the computer . 2. Locate the serial number (S/N) on the product label. 3. Open a command prompt and enter the following commands: Linux/Unix syntax arp -s <IP address> <serial number> temp ping -s 408 <IP address[...]

AXIS P3384–V Fixed Dome Network Camera System Options To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > T CP/IP > Basic . Under Services , click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently registered at AXIS Internet[...]

AXIS P3384–V Fixed Dome Network Camera System Options HTTPS The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced . In addition to the default setting, which is 443, any port in the range 1 024–65535 can be used. To enable HTTPS, go to System Options > Security > HTTPS . For mor[...]

AXIS P3384–V Fixed Dome Network Camera System Options SOCKS SOCKS is a networking proxy protocol. The Axis product can be congured to use a SOCKS server to reach networks on the other side of a rewall or proxy server . This functionality is useful if the Axis product is located on a local network behind a rewall, and notications, uplo[...]

AXIS P3384–V Fixed Dome Network Camera System Options Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Reset to Factory Default Settings on page 56 . UPnP TM The Axis product includes support for UPnP TM . UPnP TM is enabled by default and the product is automatically [...]

AXIS P3384–V Fixed Dome Network Camera System Options Mount and Unmount SD Card NO NO NO TICE TICE TICE To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only requir[...]

AXIS P3384–V Fixed Dome Network Camera System Options 6. Click Connect . To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage T ools . To avoid lling the share, it is recommended to remove recordings continuously . Under Recording Settings , select Remove recordings older than and[...]

AXIS P3384–V Fixed Dome Network Camera System Options For information about rmware upgrade, see Upgrade the Firmware on page 57 . Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting [...]

AXIS P3384–V Fixed Dome Network Camera System Options For more information, see www .axis.com/developer File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. T o upload a le, go to System Options > Advanced > File Upload . Uploaded les are accessed through http://<ip ad[...]

AXIS P3384–V Fixed Dome Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your rst actions when troubleshooting a problem should be to check the current rmware version. The latest version may contain a correction that xes your particular pro[...]

AXIS P3384–V Fixed Dome Network Camera Troubleshooting Emergency Recovery Procedure If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. T o recover the product, follow the steps below . The serial number is found on the product[...]

AXIS P3384–V Fixed Dome Network Camera Troubleshooting The IP address has been changed by DHCP IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number , or by th[...]

AXIS P3384–V Fixed Dome Network Camera Troubleshooting Lower frame rate than expected See P erformance Considerations on page 66 . Reduce the number of applications running on the client computer . Limit the number of simultaneous viewers. Check with the network administrator that there is enough bandwidth available. Check in the AMC Control P an[...]

AXIS P3384–V Fixed Dome Network Camera Troubleshooting Video cannot be recorded Check that the SD card is not write protected (that is, read only). SD card cannot be mounted Reformat the SD card and then click Mount. NO NO NO TICE TICE TICE Formatting the card will remove all content, including all recordings, from the SD card. 6 1[...]

AXIS P3384–V Fixed Dome Network Camera T echnical Specifications T echnical Specifications Function/group Item Specications Models AXIS P3384–V Image sensor Progressive scan RGB CMOS 1/3” (effective) Lens Varifocal, remote focus and zoom, IR corrected, P-Iris control, megapixel resolution 3-9 mm, 84° - 30° view (horizontal angle of vie[...]

AXIS P3384–V Fixed Dome Network Camera T echnical Specifications Function/group Item Specications Security P assword protection, IP address ltering, IEEE 80 2.1X* network access control, HTTPS* encryption, digest authentication, user access log, centralized certicate management. *This product includes software developed by the OpenSSL P[...]

AXIS P3384–V Fixed Dome Network Camera T echnical Specifications Function/group Item Specications Casing P olycarbonate transparent cover Aluminum inner camera module with encapsulated electronics Casing Color: white NCS S 1 002-B IK1 0 impact-resistant aluminum casing Memory 256 MB RAM, 128 MB Flash Battery backed-up real-time clock P ower P[...]

AXIS P3384–V Fixed Dome Network Camera T echnical Specifications Connectors I/O Connector 4-pin terminal block for: • Auxiliary power (DC output) • Digital Input • Digital Output • 0 V DC (-) 4 3 2 1 Function Pin Notes Specications 0 V DC (-) 1 0 V DC DC output 2 Can be used to power auxiliary equipment. Note: This pin can only be use[...]

AXIS P3384–V Fixed Dome Network Camera T echnical Specifications 1 Tip 2 Ring 3 Sleeve Audio Input Microphone/Line in Ground Audio Output Line out (mono) Ground SD Card Slot Supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card with speed class 1 0. P erformance Considerations When setting up you[...]

User Manual V er . M2.13 AXIS P3384–V Fixed Dome Network Camera Date: September 20 14 © Axis Communications AB, 20 12 - 20 14 P art No. 59293[...]