Axis Communications P3384VE manual

AXIS P3384–VE Fixed Dome User Manual[...]

About this Document This manual is intended for administrators and users of the AXIS P3384–V/P3384–VE Fixed Dome Network Camera, and is applicable to rmware 5.60 and later . It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of [...]

be connected using a shielded network cable (STP) that is properly grounded. Japan こ の 装 置 は 、 ク ラ ス B 情 報 技 術 装 置 で す 。 こ の 装 置 は 、 家 庭 環 境 で使 用 す る こ と を 目 的 と して い ま す が 、 こ の 装 置 が ラ ジ オ やテ レ ビ ジ ョ ン 受 信 機 に 近 接 [...]

AXIS P3384–VE Fixed Dome T able of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

AXIS P3384–VE Fixed Dome T able of Contents Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

AXIS P3384–VE Fixed Dome Hardware Overview Hardware Overview 7 6 2 1 5 4 3 1 Mounting bracket 2 Unit casing 3 Camera unit 4 Fan output connector 5 Heater . Caution! The heater may be hot. 6 Dome cover 7 W eather shield 2 1 3 4 5 6 7 8 1 Product ID and Serial number (S/N) 2 SD card slot 3 Network connector (P oE) 4 Audio out 5 Network, Status and [...]

AXIS P3384–VE Fixed Dome Hardware Overview Connectors and Buttons For technical specications, see page 64 . Network Connector RJ45 Ethernet connector with P ower over Ethernet (P oE). NO NO NO TICE TICE TICE Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP[...]

AXIS P3384–VE Fixed Dome Hardware Overview LED Indicators LED Color Indication Green Steady for connection to a 1 00 Mbit/s network. Flashes for network activity . Amber Steady for connection to a 1 0 Mbit/s network. Flashes for network activity . Network Unlit No network connection. Green Steady green for normal operation. Amber Steady during st[...]

AXIS P3384–VE Fixed Dome Access the Product Access the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See T [...]

AXIS P3384–VE Fixed Dome Access the Product To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certicate. HTTPS (Hypertext T ransfer Protocol over SSL) is a protocol used to encrypt trafc between web browsers and servers. The HTTPS certicate ensures encrypted exchange[...]

AXIS P3384–VE Fixed Dome Access the Product Click the Active/Inactive buttons to manually activate and inactive the product’s output port. For information about how to enable and congure output buttons, see page 28 . The Manual T rigger button is used to trigger an action rule from the Live View page. For information about how to congure [...]

AXIS P3384–VE Fixed Dome Access the Product The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specied in the AMC Control P anel. Click the View Full Screen button and the video image will ll the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view . The Rec[...]

AXIS P3384–VE Fixed Dome Access the Product P an and Tilt bars – Use the arrows to pan and tilt the camera view , or click on a position on the bar to steer the camera view to that position. Focus bar – Click on a position on the focus bar to set the focus position. This will disable the product’s autofocus. To re-enable, use the PTZ contro[...]

AXIS P3384–VE Fixed Dome Media Streams Media Streams The Axis product provides several audio and video stream formats. Y our requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream pr[...]

AXIS P3384–VE Fixed Dome Media Streams The AMC Control P anel can be used to congure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control P anel is automatically installed on rst use, after which it can be congured. Open the AMC Control P anel from: • Windows Control [...]

AXIS P3384–VE Fixed Dome Media Streams Note • <ip>= IP addess • The Axis product supports QuickTime 6.5.1 and later . • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this. Access Audio Streams The Live View pag[...]

AXIS P3384–VE Fixed Dome Set Up the Product Set Up the Product The Axis product can be congured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settin[...]

AXIS P3384–VE Fixed Dome Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality . Y ou can congure the following: • Video stream settings. See page 18 . • Stream proles. See page 19 . • Camera settings. See page 20 . • View areas. See page 22 . • Overlay image. See page 22 . ?[...]

AXIS P3384–VE Fixed Dome Video and Audio The H.264 stream settings can be congured from the Video & Audio > Video Stream page. Select the H.264 tab . The settings dened in this page will apply to all H.264 streams that do not use a stream prole. The GOV length is the number of frames between two consecutive I-frames. Increasing th[...]

AXIS P3384–VE Fixed Dome Video and Audio • When setting up continuous recording. See Continuous Recording on page 44 . • In the Live View page – select the stream prole from the Stream prole drop-down list. For quick setup, use one of the predened stream proles. Each predened prole has a descriptive name, indicating its pu[...]

AXIS P3384–VE Fixed Dome Video and Audio Exposure Settings Congure the exposure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth considerations. Exposure control - This setting is used to adapt to the amount of light used. Automatic is the default setting and can be used in most situations. The [...]

AXIS P3384–VE Fixed Dome Video and Audio The Day/Night shift level bar helps determine when the camera will shift from day mode to night mode. Normally , the camera automatically changes mode from day to night when very dark (level 1 00 in the slider). By setting Day/Night shift level to a lower value, the camera will change to night mode earlier[...]

AXIS P3384–VE Fixed Dome Video and Audio 6. Click Save . To modify the date and time format, go to System Options > Date & Time . See Date & Time on page 48 . Overlay Image An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide extra information or to mask a part[...]

AXIS P3384–VE Fixed Dome Video and Audio For more information, see the online help Important Adding many privacy masks may affect the product’s performance. Focus & Zoom Focus and zoom should only be congured when installing or reinstalling the product. For installation instructions, refer to the product’s Installation Guide. See for m[...]

AXIS P3384–VE Fixed Dome Video and Audio Simplex — Network Camera microphone only - Audio captured by the product microphone is transmitted from the Axis product to one or more clients. To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list. Audio Input An external micro[...]

AXIS P3384–VE Fixed Dome Video and Audio Audio Output An external speaker can be connected to the Audio-out connector (a built-in amplier is required for this). The output can be connected to another amplier with speakers. A stereo connector must be used for the audio out. Congure the audio output settings under Video & Audio > Au[...]

AXIS P3384–VE Fixed Dome Configure the Live View Page Configure the Live View Page Y ou can customize the Live View page and alter it to suit your requirements. It is possible to dene the following features of the Live View page. • Stream Prole. See page 19 . • Default Viewer for Browser . See page 27 . • Viewer Settings. See page 2[...]

AXIS P3384–VE Fixed Dome Configure the Live View Page • Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ control panel. • Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer . The recordings are saved to[...]

AXIS P3384–VE Fixed Dome PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 22 . Preset P ositions A preset position is a saved view that can be used to quickly steer the camera to a specic position[...]

AXIS P3384–VE Fixed Dome PTZ (Pan Tilt Zoom) To disable specic controls, deselect the options under Enable/Disable controls . If using multiple view areas, deselecting a control will only disable the control in the selected view area. Control Queue The administrator can set up a queue for PTZ controllers from PTZ > Control Queue . Once set [...]

AXIS P3384–VE Fixed Dome Detectors Detectors Camera T ampering Camera T ampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To congure tampering: 1. Go to Detectors > Camera Tampering . 2. Set th[...]

AXIS P3384–VE Fixed Dome Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window . Set Up Motion Detection[...]

AXIS P3384–VE Fixed Dome Detectors Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size. • To avoid triggering on small objects, select a high object size. • While monitoring an area where moving objects are not expected, select a high history l[...]

AXIS P3384–VE Fixed Dome Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloa[...]

AXIS P3384–VE Fixed Dome Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings . 35[...]

AXIS P3384–VE Fixed Dome Events Events The Event pages allow you to congure the Axis product to perform actions when different events occur . For example, the product can start a recording or send an email notication when motion is detected. The set of conditions that denes how and when the action is triggered is called an action rule. S[...]

AXIS P3384–VE Fixed Dome Events The following example describes how to set up an action rule to record video to a network share if there is movement in the camera’s eld of view . Set up motion detection and add a network share: 1. Go to Detectors > Motion Detection and congure a motion detection window . See page 32 2. Go to System Opt[...]

AXIS P3384–VE Fixed Dome Events - Network – Trigger the rule if network connection is lost or restored. This can for example be used to start recording to the SD card. - Temperature – Trigger the rule if the temperature falls outside or inside the operating range of the product. This can for example be used to send maintenance notications.[...]

AXIS P3384–VE Fixed Dome Events - Guard T our – Start a guard tour . See Guard T our on page 29 . • Record Video – Record video and audio to a selected storage. To record audio, use AAC audio encoding and make sure that audio is enabled in the selected stream prole. • Send Images – Send images to a recipient. • Send Notications [...]

AXIS P3384–VE Fixed Dome Events Network Share Send Images Send Video Clip A network share can also be used as a storage device for recorded video. Go System Options > Storage to congure a network share before setting up a continuous recording or an action rule to record video. For more information about storage devices, see Storage on page [...]

AXIS P3384–VE Fixed Dome Events 2. Enter a descriptive name and recurrence pattern. 3. Click OK . To use the recurrence in an action rule, rst select Time from the T rigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list. To modify or remove recurrences, select the recurrence in the Re[...]

AXIS P3384–VE Fixed Dome Recordings Recordings The Axis product can be congured to record video continuously or according to an action rule: • To start a continuous recording, see page 44 . • To set up action rules, see page 36 . • To access recordings, see Recording List on page 43 . • To congure camera controlled storage, see Stor[...]

AXIS P3384–VE Fixed Dome Recordings 2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply the lters. See also Find Recordings on page 42 . 3. Select the recording and click Play . The recording will be played in a new browser window . Export Video Clip Recordings on the SD[...]

AXIS P3384–VE Fixed Dome Recordings Continuous Recording The Axis product can be congured to continuously save video to a storage device. For information about storage devices, see Storage on page 54 . To prevent the disk from becoming full, it is recommended to congure the disk to automatically remove old recordings. If a new stream pro[...]

AXIS P3384–VE Fixed Dome Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and rst upload the new language le. Browse and locate the le and click the Upload Language button. Select[...]

AXIS P3384–VE Fixed Dome System Options System Options Security Users User access control is enabled by default and can be congured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may ac[...]

AXIS P3384–VE Fixed Dome System Options 2. Select an HTTPS certicate from the list of installed certicates. 3. Optionally , click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection P olicy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired pro[...]

AXIS P3384–VE Fixed Dome System Options Certicates Certicates are used to authenticate devices on a network. T ypical applications include encrypted web browsing (HTTPS), network protection via IEEE 80 2.1X and secure upload of images and notication messages for example via email. T wo types of certicates can be used with the Axis pro[...]

AXIS P3384–VE Fixed Dome System Options • Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically . • Synchronize with NTP Server – Obtains date and time from an NTP server . With this option, date and time settings are upda[...]

AXIS P3384–VE Fixed Dome System Options 1. Acquire a free static IP address on the same network segment as the computer . 2. Locate the serial number (S/N) on the product label. 3. Open a command prompt and enter the following commands: Linux/Unix syntax arp -s <IP address> <serial number> temp ping -s 408 <IP address> Linux/Uni[...]

AXIS P3384–VE Fixed Dome System Options To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > T CP/IP > Basic . Under Services , click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently registered at AXIS Internet Dynamic DNS s[...]

AXIS P3384–VE Fixed Dome System Options HTTPS The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced . In addition to the default setting, which is 443, any port in the range 1 024–65535 can be used. To enable HTTPS, go to System Options > Security > HTTPS . For more information,[...]

AXIS P3384–VE Fixed Dome System Options SOCKS SOCKS is a networking proxy protocol. The Axis product can be congured to use a SOCKS server to reach networks on the other side of a rewall or proxy server . This functionality is useful if the Axis product is located on a local network behind a rewall, and notications, uploads, alarms, e[...]

AXIS P3384–VE Fixed Dome System Options Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Reset to Factory Default Settings on page 58 . UPnP TM The Axis product includes support for UPnP TM . UPnP TM is enabled by default and the product is automatically detected by op[...]

AXIS P3384–VE Fixed Dome System Options Mount and Unmount SD Card NO NO NO TICE TICE TICE To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card[...]

AXIS P3384–VE Fixed Dome System Options 6. Click Connect . To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage T ools . To avoid lling the share, it is recommended to remove recordings continuously . Under Recording Settings , select Remove recordings older than and select the nu[...]

AXIS P3384–VE Fixed Dome System Options For information about rmware upgrade, see Upgrade the Firmware on page 59 . Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting on page 59 . S[...]

AXIS P3384–VE Fixed Dome System Options For more information, see www .axis.com/developer File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. T o upload a le, go to System Options > Advanced > File Upload . Uploaded les are accessed through http://<ip address>/loca[...]

AXIS P3384–VE Fixed Dome Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your rst actions when troubleshooting a problem should be to check the current rmware version. The latest version may contain a correction that xes your particular problem. The curr[...]

AXIS P3384–VE Fixed Dome Troubleshooting Emergency Recovery Procedure If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. T o recover the product, follow the steps below . The serial number is found on the product’s label. 1.[...]

AXIS P3384–VE Fixed Dome Troubleshooting The IP address has been changed by DHCP IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number , or by the DNS name (if[...]

AXIS P3384–VE Fixed Dome Troubleshooting Lower frame rate than expected See P erformance Considerations on page 68 . Reduce the number of applications running on the client computer . Limit the number of simultaneous viewers. Check with the network administrator that there is enough bandwidth available. Check in the AMC Control P anel (H.264 tag)[...]

AXIS P3384–VE Fixed Dome Troubleshooting Video cannot be recorded Check that the SD card is not write protected (that is, read only). SD card cannot be mounted Reformat the SD card and then click Mount. NO NO NO TICE TICE TICE Formatting the card will remove all content, including all recordings, from the SD card. 63[...]

AXIS P3384–VE Fixed Dome T echnical Specifications T echnical Specifications Function/group Item Specications Models AXIS P3384–VE Image sensor Progressive scan RGB CMOS 1/3” (effective) Lens Varifocal, remote focus and zoom, IR corrected, P-Iris control, megapixel resolution 3-9 mm, 84° - 30° view (horizontal angle of view , F1.2 Hori[...]

AXIS P3384–VE Fixed Dome T echnical Specifications Function/group Item Specications Security P assword protection, IP address ltering, IEEE 80 2.1X* network access control, HTTPS* encryption, digest authentication, user access log, centralized certicate management. *This product includes software developed by the OpenSSL Project for use[...]

AXIS P3384–VE Fixed Dome T echnical Specifications Function/group Item Specications Casing P olycarbonate transparent cover Aluminum inner camera module with encapsulated electronics Casing Color: white NCS S 1 002-B IP66- and NEMA 4X-rated, IK1 0 impact-resistant aluminum casing with integrated dehumidifying membrane Memory 256 MB RAM, 128 M[...]

AXIS P3384–VE Fixed Dome T echnical Specifications Connectors I/O Connector 4-pin terminal block for: • Auxiliary power (DC output) • Digital Input • Digital Output • 0 V DC (-) 4 3 2 1 Function Pin Notes Specications 0 V DC (-) 1 0 V DC DC output 2 Can be used to power auxiliary equipment. Note: This pin can only be used as power out[...]

AXIS P3384–VE Fixed Dome T echnical Specifications 1 Tip 2 Ring 3 Sleeve Audio Input Microphone/Line in Ground Audio Output Line out (mono) Ground SD Card Slot Supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card with speed class 1 0. P erformance Considerations When setting up your system, it i[...]

User Manual V er . M3.1 1 AXIS P3384–VE Fixed Dome Date: September 20 14 © Axis Communications AB, 20 12 - 20 14 P art No. 59294[...]