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Blackberry VERSION: 10.1.2 manual

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Table of contents for the manual

  • Page 1

    BlackBerry Enterprise Service 10 Version: 10.1.2 Release Notes[...]

  • Page 2

    Published: 2013-08-06 SWD-20130806124654688[...]

  • Page 3

    Contents 1 Supported versions for upgrade........................................................................................................ 4 2 Fixed issues...................................................................................................................................... 5 3 Known issues.....................................[...]

  • Page 4

    Supported versions for upgrade You can upgrade BlackBerry Device Service 6.2 or later and Universal Device Service 6.2.1 or later, or BlackBerry Enterprise Service 10 version 10.1 to BlackBerry Enterprise Service 10 version 10.1.2. If you have BlackBerry Enterprise Service 10 version 10.1.1 installed, you cannot upgrade to BlackBerry Enterprise Ser[...]

  • Page 5

    Fixed issues Installation fixed issues The setup application stopped responding when it mishandled a failed SQL call. (DT 7531615) If you attempted to install the BlackBerry Enterprise Service 10 software on a computer that had previously had the software installed on it, the install might have failed. (DT 7531574) If you installed BlackBerry Enter[...]

  • Page 6

    The setup application would not complete if the Windows display language is set to any language other than English. (DT 3583426) Upgrade fixed issues In a high availability environment, if you upgraded the primary instance from BlackBerry Device Service 6.2 to BlackBerry Enterprise Service 10 version 10.1, and on the standby instance you uninstalle[...]

  • Page 7

    You could not switch the active server if the BlackBerry Licensing Service on the active server was not running. (DT 7135114) If you changed a user’s UPN in Microsoft Active Directory, the update did not synchronize with BlackBerry Enterprise Service 10. As a result, if the user had a SCEP profile, a new CSR for a certificate that matched the use[...]

  • Page 8

    Universal Device Service fixed issues If you sent an IT policy update to an iOS device and then sent the “Unlock and clear password” command to the same device, the device might not have processed the command successfully. (DT 7162798) In the Universal Device Service, if you created a custom IT policy that hid the Game Center app, after you app[...]

  • Page 9

    Known issues Installation known issues If you attempt to install a standby instance of the BlackBerry Enterprise Service 10 and the installation attempt fails, if you then uninstall the standby instance, information about the standby instance is left in the database. (DT 7638825) If you uploaded a custom Communication Module certificate in the Blac[...]

  • Page 10

    Workaround: Manually complete these fields. When you install an instance of the BlackBerry Enterprise Service 10 software and associate it with a remote BlackBerry Configuration Database, and then install a second instance of BlackBerry Enterprise Service 10 and associate it with the same BlackBerry Configuration Database, if you then re-run the se[...]

  • Page 11

    When you install BlackBerry Enterprise Service 10 and associate it with a BlackBerry Configuration Database, and then uninstall the BlackBerry Enterprise Service 10 and install it on a different server and associate it with a different BlackBerry Configuration Database, the Administration Console, Scheduler and Web Services do not start. (DT 525856[...]

  • Page 12

    If you upgrade from the Universal Device Service, the setup application changes the SRP host name back to the default SRP host name. You can change the SRP host name back to the correct value during the upgrade process. (DT 6904942) When you upgrade BlackBerry Enterprise Service 10, the BlackBerry MDS Connection Service might not stop. When this ha[...]

  • Page 13

    When you install the Universal Device Service using a permanent license, if you try to add a temporary license in the Universal Device Service Administration Console, a misleading error message displays that states that the license you are trying to add is invalid. (DT 5923963) BES10 Configuration Tool known issues The BES10 Configuration Tool does[...]

  • Page 14

    The encryption algorithm information that may appear in the BlackBerry Device Service Component View is incorrect. (DT 7306405) If you attempt to remove 1000 user accounts that are each associated with two devices from a group, an error occurs. (DT 7292875) Workaround: Perform the removal procedure again. When you create a user account in your loca[...]

  • Page 15

    If you are using Google Chrome or Mozilla Firefox to view the BlackBerry Administration Service, when you click Reset search results configuration on the Users page, the results on the screen might overlap each other making the information difficult to read. (DT 7057023) To remove an application from BlackBerry World for Work using the BlackBerry A[...]

  • Page 16

    If you manually stop the BlackBerry Administration Service Application Server service in the Windows Task Manager, the BlackBerry Administration Service will not automatically restart. (DT 6456611) Workaround: In the Windows Task Manager restart the BlackBerry Administration Service Native Code Container service. If you change the Microsoft Active [...]

  • Page 17

    If a user without the Security Administrator role logs in to BlackBerry Management Studio, the user can open the Switch server window and click the “Test connection” button instead of receiving a message stating that they aren’t authorized to perform these actions. Instead, the following error message appears: “An error has occurred and the[...]

  • Page 18

    If you create a Universal Device Service user account, assign it to a group that has a Microsoft ActiveSync profile and a work space profile, and configure the secure work space on the user’s iOS device, if you then assign the user to another group that has the same work space profile but a different Microsoft ActiveSync profile, the user’s sec[...]

  • Page 19

    After a failover to the standby instance of the core components, requests for the BlackBerry Work Connect Notification Service are not redirected to the standby instance. If you try to configure the standby BlackBerry Work Connect Notification Service using the Administration Console, you receive the following error: "Unable to edit Exchange A[...]

  • Page 20

    Workaround: Resend emails manually. In certain circumstances, you cannot delete a Microsoft ActiveSync profile from a user that has a work space. (DT 7356159) Workaround: Remove and reassign the work space profile to the group. On some iOS devices, the calendar does not show meeting reminders. (DT 7355622) In certain circumstances on Android device[...]

  • Page 21

    Workaround: Manually scroll down to the section in the email. On a Samsung Galaxy Tab 10.1 running Android 4.0.4, changing the browser's default web page is not saved. (DT 7325409) On iOS devices, if a user creates a Task in Outlook, changes to the Notes field of that task are not synchronized between the iOS device and Outlook. (DT 7323798) O[...]

  • Page 22

    On iOS devices, when a user tries to open a file attachment in a work email message and the file type is not supported, instead of receiving a message stating that the file type is not supported, the Work Connect app stops responding. (DT 7224790) On iOS devices, when a user sees a meeting reminder on the locked screen of their device, and they pre[...]

  • Page 23

    Legal notice © 2013 BlackBerry. All rights reserved. BlackBerry ® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. iOS is a trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. iOS ® is used under l[...]

  • Page 24

    DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL BLACKBERRY BE LIABLE FOR ANY TYPE [...]

  • Page 25

    separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with BlackBerry. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software. The terms of [...]