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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Bosch Appliances ATM/POS Bridge, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Bosch Appliances ATM/POS Bridge one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Bosch Appliances ATM/POS Bridge. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Bosch Appliances ATM/POS Bridge should contain:
- informations concerning technical data of Bosch Appliances ATM/POS Bridge
- name of the manufacturer and a year of construction of the Bosch Appliances ATM/POS Bridge item
- rules of operation, control and maintenance of the Bosch Appliances ATM/POS Bridge item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Bosch Appliances ATM/POS Bridge alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Bosch Appliances ATM/POS Bridge, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Bosch Appliances service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Bosch Appliances ATM/POS Bridge.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Bosch Appliances ATM/POS Bridge item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
A TM / P O S bridge Installation Manual EN[...]
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Page 2
Bosch Security Systems A TM / PO S bridge | In stallation Manual ii[...]
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Page 3
Bosch Security Systems AT M / P O S b r i d g e | Installation Manual iii ATM/POS Bridge Installation manual[...]
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Page 4
Bosch Security Systems A TM/ PO S bridge | Installation Manual iv I M P O RT ANT SAFET Y I N STR U CTI O NS 1 . Read these instr uctions. 2. Keep these instructions. 3. Heed all warnings. 4. F ollow al l instructions. 5. Do not use this apparatus near water . 6. Clean only w ith a dry cloth. 7 . Do not block an y v entilation openin gs. Install in [...]
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Page 5
Bosch Security Systems AT M / P O S b r i d g e | Inst allation Manual v 1 3. Unplug this unit during lightning st orms or when unused fo r long periods of time. 1 4. Re fer all servicin g to qualified service personn e l. Servicing is required when the apparatus has been damaged in an y wa y , such as pow er -supply cord or plug is damaged, liquid[...]
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Page 6
Bosch Security Systems A TM / P OS bridge | Inst allation Manual vi[...]
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Page 7
Bosch Security Sy stems AT M / P O S b r i d g e | Inst allation Manual EN | 1 English A TM / P O S bridge T able of Content s 1. ATM/POS bridge ............................... .................................. .................................. 3 1.1 Package contents .................. ......................................... ...................[...]
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Page 8
Bosch Security Systems AT M / P O S b r i d g e | Inst allation Manual EN | 2 English SAFETY PRECAUTIONS This label may appear on the bottom of the unit due to space limitations. Attention: Installation should be performed by qualified service personnel only in accordance with the National Electrical Code or applicable local codes. CAUTION: TO REDU[...]
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Page 9
Bosch Security Sy stems AT M / P O S b r i d g e | Inst allation Manual EN | 3 English 1 . A TM / P OS bridge The ATM/POS bridge connects a Point-of-Sal e (POS) or an Automatic Teller Machine (ATM) to a Bosch digital video recorde r so th at transactional data from these units can be stored and displayed with associated video recordings. 1 . 1 Pac [...]
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Page 10
Bosch Security Systems AT M / P O S b r i d g e | Inst allation Manual EN | 4 English 1 .4 Applications The following illustration shows an example of how a bridge is used in a network of digital video recoders and POS terminals. The following illustration shows an example of how a bridge is used in a network of digital video recoders and ATM termi[...]
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Page 11
Bosch Security Sy stems AT M / P O S b r i d g e | Inst allation Manual EN | 5 English 1 .5 C onnections Using the supplied cables, connect the bridge as follows: 1 . Connect the supplied DC po wer adapter unit to the DC po wer input connector of the bridge. 2. Connect the RJ45 connector of the bridge via a straight Ethernet C A T5 network cable to[...]
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Page 12
Bosch Security Systems AT M / P O S b r i d g e | Inst allation Manual EN | 6 English 4. Connect y our terminal to COM port 1 , 2, 3 or 4 of the bridge using the supplied cable. Choose the COM 4 port on the bridge if your connection pr otocol is RS485. Normally , you w ould use the supplied splitt er cable to make this connection. F or example, y o[...]
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Page 13
Bosch Security Sy stems AT M / P O S b r i d g e | Inst allation Manual EN | 7 English 2. Configurat ion The ATM/POS bridge is configured via a PC HyperTer minal session. The PC is connected via a COM serial port to the COM 3 (console) port of the bridge. Start a HyperTerminal session on the PC to get access to the configuration menu of the bridge.[...]
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Page 14
Bosch Security Systems AT M / P O S b r i d g e | Inst allation Manual EN | 8 English 5. If the bridge is switched on, a w e lcome message is sho wn on the screen. This message prompts y ou to press the F1 ke y (a function k e y on y our ke yboa rd). 6. Press the F1 k e y; the screen displa ys the System Options M enu. 7 . T o conf igure the bridge[...]
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Page 15
Bosch Security Sy stems AT M / P O S b r i d g e | Inst allation Manual EN | 9 English Communication Channel s In the Communication Channels submenu yo u ca n select one of the four COM ports to configure. The submenu that appears depends on the setting of the Comport Mo de . Enter the parameters that are required for your terminal. Terminal Setup [...]
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Page 16
Bosch Security Systems AT M / P O S b r i d g e | Inst allation Manual EN | 10 English Recording Language Select the same language that is set on the connected digital recorder. This ensures that characters are displayed correctly. T he conf iguration menu language continues to be English. Service Menu The Service Menu is used to restore the bridge[...]
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Page 17
Bosch Security Sy stems AT M / P O S b r i d g e | Inst allation Manual EN | 11 English 3. Connect ors The four COM connectors are all 9- pin SubD-type male connectors. The following table lists the signal s and pin numbers for the four ports. Pin CO M 1 R S 232 COM 2 RS 2 3 2 COM 3 (con so le) R S 232 COM 4 RS 48 5 1 2 R xR xR xD 2 + 3 T xT xT xD [...]
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Page 18
Bosch Security Systems AT M / P O S b r i d g e | Inst allation Manual EN | 12 English 4. T roubleshoot ing If you are unable to capture transa ct ion data, perform the following steps: 1 . Recheck y our cables. 2. Check your TCP/IP netw ork connection w ith the A TM/POS bridge. Check your gatewa y and subnet mask settings , they must match the dig[...]
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Page 19
Bosch Security Sy stems AT M / P O S b r i d g e | Inst allation Manual EN | 13 English 5. T echnic al specificat ions Electrical Power supply: External DC power supply ( supplied) Input: 1 00-240 VA C ; 1 50mA , 50 /60Hz Output: 1 2 VDC ; 450mA Connector : DC jack, positive center pin ; 1 0-30 VD C; 2W Mechanical Dimensions: 1 52 x 1 1 0 x 35 mm /[...]
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Page 20
Bosch Security Systems AT M / P O S b r i d g e | Inst allation Manual EN | 14 English Electromagnetic Compati bility E MC requirements : USA: FC C Part 1 5, Class B E U : E MC directive 89 /336 / E E C Immunity : E N50 1 3 0-4 Emission: E N55022 Class B Harmonics: E N6 1 000-3-2 V oltage fluctuations : E N6 1 000-3-3 Safety: USA: U L60950 EU: EN6 [...]
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Page 21
Bosch Security Systems A TM/ P OS bridge | Installation Manual[...]
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Page 22
Bosch Security Systems A TM/ P OS bridge | Installation Manual Bosch Sicherheitssysteme GmbH Ludwig-Bölkow-Allee 85521 Ottobrunn Germany www.bosch-sicherheitssysteme.de Bosch Security Systems B.V. P.O. Box 80002 5600 JB Eindhoven The Netherlands www.boschsecuritysystems.com 3122 165 2272.2 © 2004 Bosch Security Systems B.V. Subject to change. Pri[...]