Brother MFC-7240 manual

Basic User’s Guide FAX-2840 FAX-2940 MFC-7240 Not all models are available in all countries. Version 0 USA/CAN[...]

If you need to cal l Customer Service Please complete the following information for future reference: Model Number: FAX-2840, FAX-2940 or MFC-7 240 (Circle your model number) Serial Number: 1 Da te of Pu rc ha se : Pl ac e o f P ur ch as e: 1 The serial number is on the back of the un it. Retain this User’s Guide with your sal es receipt as a per[...]

i Brother numbers Important For technical help, you must ca ll the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your reg istration with Brother:  may serve as c[...]

ii Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, Ma sterCard, Discover, or American Express credit car d, you can order a ccessories directly from Brother. (You can visit us online for a co[...]

iii Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICE NSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITA TION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER?[...]

iv User’s Guides and where do I find them? Download optional softwa re from the Brother Solutions Center (FAX-2840 and FAX-2940 users) You can download fre e printer driver, scanner driver (FAX-2940 only 1 ) and PC-Fax Send software (FAX-2940 only) from the Brother Solutio ns Center, enabling you to use your Brother Fax machine as a printer or a [...]

v Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation ................ ......... ....... ................... ................... ................. 1 Symbols and conventions used in the do cumentation ................... ................. 1 Accessing the Advanced User’s Guide and Software User’s Guide.. .....[...]

vi 5 Receiving a fax 26 Receive Modes ......... ................... ................... .................... ................... .............. 26 Choose the correct Receive Mode .. ................... .................... ...................... . 26 Using Receive Modes ............ ................... ................... .................... .....[...]

vii 9 Making copies 45 How to copy ...... .................... ................... .................... ................... ................ ..... 45 Stop copying ...... ................... .................... ................... ................... ............... 45 Copy settings .. ................... ................... .................... ..[...]

viii C Menu and features 103 On-screen programming ........ ... ................... .................... ................ .................. 103 Menu table .......... ................... ....................... ................... ................... ......... 103 How to access the menu mode .... ............ ....... ................... ...........[...]

ix Table of Contents (Advanced User’s Guide) The Advanced User’s Guide explains the following featur es and operations. You can view the Advanced User’s Guide on the Document ation CD-ROM ( for FAX-2840 and FAX-2940) or the Insta ller CD-ROM (for MFC-7240) . 1 General Setup IMPORTANT NOTE Memory Storage Volume settings Automatic Daylight Savi[...]

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1 1 1 Using the documentation 1 Thank you for buying a Brot her machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation 1 The following symbols and conventions are used throughout the docu mentation. Note Most of the illustrations in this U ser’s Guide show the FAX-2940. Ge[...]

Chapter 1 2 Accessing the Advanced User’s Guide and Software User’s Guide 1 1 This Basic User’s Guide does not contain all the information about the machin e such as how to use the advanced features for Fax, Copy, Printer 1 , Scanner 1 and PC-Fax 1 . When you are ready to learn deta iled information about these opera tions, read the Advanced [...]

General information 3 1 Note • (Windows ® users only) Your Web browser may display a yellow bar at the top of the page that contains a security warn ing about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content , then click Yes in the Security Warning dialo g box. • (Windows ® users only[...]

Chapter 1 4 e After the list of User’s Guides appears, choose the guide you want to read. How to find Scanning instructions (MFC-7240 only) 1 There are sever al ways you can scan documents. You can find the instructio ns as follows: Software User’s Gui de  Scanning  ControlCe nter Nuance™ PaperPort™ 12SE How-to- Guides (Windows ® ) ?[...]

General information 5 1  To visit our Web site for genuine Broth er supplies (http://www.brothe r.com/original/ ), click Supplies Information .  To access the Brother Creative Center (http://www.brother.com/creativecenter/ ) for FREE photo projects and printable downloads, click Brother CreativeCenter . To return to the main page, click Back [...]

Chapter 1 6 Control panel overview 1 FAX-2840 and FAX-2940 have th e same keys. MFC-7240 1 2 3 7 8 9 1 2 3 7 8 9[...]

General information 7 1 2 3 4 5 6 7 2 3 4 5 6 7[...]

Chapter 1 8 1 One Touch key s These 11 keys give y ou instant access to 22 previously stored numbers. Shift Lets you access One Touch numbers 12 to 22 when held down. 2 LCD (Liquid Crystal Display) Displays messages to help you set up and use your machine. 3 Mode keys: FAX Puts the machine in FAX mode. (MFC-7240 only) SCAN Puts the machine i n SCAN[...]

9 2 2 Loading paper and print media 2 The machine can feed paper fro m the standard paper tray or man ual feed slot. (For MFC-72 40) When you put paper into the pap er tray, note the following:  If your applicatio n software supports paper size selection on the print menu, you can select it through th e software. If your application software do [...]

Chapter 2 10 b While pressing the g reen paper-guid e release lever, slide the pa per guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots. Note For Legal or Folio size paper, press the release bu tton in the bo ttom of the pa per tray and then pull out the back of the paper tray. (Leg al or Fo[...]

Loading paper 11 2 e Put the paper tr ay firmly back in the machine. Make sure t hat it is completely inserted into the machine. f Raise the ADF document output support flap (1) and unfold th e support flap (2) to prevent paper from sliding off the face- down output tray. Loading paper in the manual feed slot 2 You can load envelopes and special pr[...]

Chapter 2 12 b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put one sheet of paper in the manual feed slot until th e front edge of the paper touches the paper feed r oller. When you feel the machine pull in the paper, let go. Pr[...]

Loading paper 13 2 a Open the back cover (back output tray). Note <For envelopes only> Pull down the two gr een levers, one on the left-hand side and one on the right-ha nd side, as shown in the following illustration. b Open the manual feed slot cover.[...]

Chapter 2 14 c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, pu t one sheet of paper or one enve lope in the manual feed slot until the front edge of the paper or envelope touches th e paper feed roller. When you feel the ma chine pull in the paper, let go. Note ?[...]

Loading paper 15 2 Unscannable and unprintable areas 2 The figures below show maximum unscannable and unp rintable areas. The unscannable an d unprintable areas may vary dep ending on the paper size o r settings in the application you are using. Usage Document Size Top (1) Bottom (3) Left (2) Right (4) Fax (Send) Letter 0.12 in. (3 mm) 0.16 in. (4 [...]

Chapter 2 16 Paper settings 2 Paper Type 2 Set up the machine for the type of paper you are using. This will give you the best print quality. a Press Menu , 1 , 2 , 1 . Paper 1.Paper Type b Press a or b to choose Thin , Plain , Thick , Thicker , Recycled Paper or Label . Press OK . c Press Stop/Exit . Paper Size 2 You can use seve ral different siz[...]

Loading paper 17 2 Type and size of paper 2 The machine loads p aper from the insta lled standard paper tray or man ual feed slot. (For MFC-7240) The name for the paper trays in the printer driver in this Guide are as follows: 2 Paper capacity of the paper trays 2 1 Folio size is 8.5 in.  13 in. (215.9 mm x 330.2 mm) 2 Legal or Folio size paper [...]

Chapter 2 18 Recommended paper specifications 2 The following paper specifications are suitable for this machine.  Use paper made for plain pa per copying.  Use paper that is 20 to 24 lb (75 to 90 g/m 2 ).  Use long grain paper with a neu tral Ph valu e, and a moistu re content of appr ox. 5%.  This machine can use recycled paper that m[...]

Loading paper 19 2 Handling and using special paper 2 The machine is designed to wo rk well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store pap er in its original pa ckaging [...]

Chapter 2 20 Envelopes 2 Most envelopes designed for laser pr inters will be suitable for your machine. However, some envelopes may have feed and print- quality problems beca use of the way they have been made. A suitable enve lope should have edges with str aig ht, well-creased folds and the leading edge should not be thicker than two sheets of pa[...]

Loading paper 21 2 If you use any of the types of envelopes listed abov e, they may damage you r machine. Th is damage may not be covered under any Brother warranty or service agreement. Labels 2 The machine will print on most types of labels designed for us e with a laser mach ine. Labels should have an adhesive that is acrylic-b ased since this m[...]

22 3 How to load documents 3 You can send a fax, make copies, and scan from the ADF (Automa tic Document Feeder). Note The scan feature is available for MFC-7240. Using the automatic document feeder (ADF) 3 The ADF can hold up to 20 page s and feeds each sheet individually. Use standard 20 lb (80 g/m 2 ) paper and always fan the pages before puttin[...]

Loading documents 23 3 c Stagger th e pages of you r document face down top edge first , in the ADF until the LCD display message changes and you feel it touch the feed rollers. d Adjust the paper guides (1) to fit the width of your document. Important To avoid damaging your machine while using the ADF, DO NOT p ull on the document while it is feed[...]

24 4 How to send a fax 4 The following steps show how to send a fax. a When you want to send a fax, or change fax send or receive settings, pre ss the ( FAX ) key to illuminate it in green. b Place the document face down in the ADF. (See Using the automatic document feeder (A DF) uu page 22.) c Set the fax resolution or contrast if you want to chan[...]

Sending a fax 25 4 Transmission Verification Report 4 You can us e the Transmissio n Verification Report as proof that you sent a fax. This report lists the receiving par ty’s name or fax number, the time and date of transmissio n, duration of transmission, number of pages sent, and whet her or not the transmissio n was successful. There are seve[...]

26 5 Receive Modes 5 Note You can use four sizes of paper fo r printing faxes: Letter, A4, Legal or Folio. Choose the corr ect Receive Mode 5 The correct Receive Mode is determined by the ex ternal devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine. Receiving a fa[...]

Receiving a fax 27 5 To set the receive mod e fo llow the instructions below: a Press Menu , 0 , 1 . Initial Setup 1.Receive Mode b Press a or b to choose Fax Only , Fax/Tel , External TAD or Manual . Press OK . c Press Stop/Exit . The LCD will display the current receive mode.[...]

Chapter 5 28 Using Receive Modes 5 Some receive modes answer au tomatically ( Fax Only and Fax/Tel ). You may want to change the Ring Dela y before using these modes. (See Ring Delay uu page 29 .) Fax Only 5 Fax Only mode will automatically answer every call as a fax. Fax/Tel 5 Fax/Tel mode helps you automatically manage incoming calls, by recogniz[...]

Receiving a fax 29 5 Receive Modes settings 5 Ring Delay 5 The Ring Delay setting sets th e number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telephon es on the same line as the m achine, keep the Ring Delay setting of 4. (See Easy Rece ive uu page 30 and Using exte rnal and extensi[...]

Chapter 5 30 Easy Receive 5 If Easy Receive is On : 5 The machine can receiv e a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through th e handset you are using, just replace the handset. Your machine will do the rest. If Easy Receive is Semi : 5 The machine will only receive a [...]

31 6 6 Note (FAX-2940 only) You can download PC-FAX Send software fr om the Brothe r Solutions Center at http://solutions.brother.com/. PC-Fax Receive (For Windows ® only) 6 If you turn on the PC-Fax Receive feature your machine will store received faxes in memory and send them to your PC automatically. Yo u can then use your PC to view and store [...]

Chapter 6 32 PC-Fax Send 6 The Brother PC-FAX feature lets you use your PC to send a document from an application as a standard fax. You can se nd a file created in an y application on your PC as a PC-FAX. You ca n even atta ch a cove r page. For details, See Software User’s Guide: PC-FAX sending . How to send a PC-FAX: 6 Contact your application[...]

33 7 7 Voice operations 7 Voice calls can be made with the handset by using the dial pad, One Touch key, or (Address Book) and enter the three-dig it Speed Dial number. Making a telephone call 7 a Pick up the handset. b When you hear the dial tone, en ter a number using the dial pad, One Touch key, or (Address Book) and enter the three-digit Speed [...]

Chapter 7 34 To avoid conflicts between your Brothe r machine and your Voice Mail service, do one of the following: Get the Distinctive Ring service from your telephone company. Distinctive Ring is a feature of your Brother machine th at allows a person with one line to receive fax and voice calls through two different telephone numbers on that one[...]

Telephone services an d external devices 35 7 What does Brother’s ‘Distinctive Ring’ do? 7 The Brother mach ine has a Distinctive Ring feature that allows you to use your machine to take full ad vantage of the telephone company’s Distinctive Ri ng service. The new telephone number on your line can just receive fa xes. Note You must pay for [...]

Chapter 7 36 Registering the Distinctive Ring pattern Very important! 7 After you have set the Dis tinctive Ring feature to On, your Distinctive Ring number will receive faxes automatically. The receive mode is automatically set to the D/R mode and the screen will show D/R as the Receive Mode. You cannot change it to anothe r receive mode while Dis[...]

Telephone services an d external devices 37 7 Connecting an external TAD (telephone answering device) 7 You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will tak[...]

Chapter 7 38 Recording an outgoing message (OGM) 7 a Record 5 seconds of silence at the beginning of your message . This allows your machine time to listen for fax tones. b Limit your speaking to 20 seconds. c End your 20-seco nd message by giving your Fax Receive Co de for people sending manual faxe s. For example: “After the beep, leave a messa[...]

Telephone services an d external devices 39 7 Using external and extension telephones 7 Using extension telephones 7 If you answer a fax call at an extension telephone, you can ma ke your machine receive the fax by pressing the Fax Receive Code l 51 . If the mac hine answers a v oice call and pseudo/double-rings for you to take over, you can take t[...]

Chapter 7 40 Changing the Remote Codes 7 The preset Fax Re ceive Code is l 51 . The preset Telephone Answer Co de is #51 . If you are always disconnected when a ccessing your External TAD, try changing the three-digit remote codes, for example ### and 999. a Make sure you are in FAX mode . b Press Menu , 2 , 1 , 4 . Setup Receive 4.Remote Codes c P[...]

41 8 8 How to dial 8 You can dial in any of the following ways. Manual dialing 8 Use the dial pad to enter all the dig its of the telephone or fax numbe r. One Touch dialing 8 Press the One Touch key that stores the number you want to call. (See Storing One Touch Dial numbers uu page 43.) To dial One Touch numbers 12 to 22, hold down Shift as you p[...]

Chapter 8 42 Search 8 You can search alphabetically for n ames you have stored in the One To uch and Speed Dial memories. (See Storing One Touch Dial numbers uu page 43 and Storing Spe ed Dial numbers uu page 4 3.) a Press (A ddress Book) twice. b Press the d ial pad key for th e first few letters of the name. (See Enterin g text uu page 113.) Pres[...]

Dialing and storing numbers 43 8 Storing One Touch Dial numbers 8 Your machine has 11 One Touch keys where you can store 22 fax or telephone numbers for automatic dialing. To access numbers 12 to 22, hold down Shift as you press the One Touch key. a Press the One Touch ke y where you want to store the number. If a number is not stor ed there, the L[...]

Chapter 8 44 Changing One Touch and Speed Dial numbers 8 If you try to change a One Touch or Speed Dial number, the LCD will show the name or number already stored there. If the One Touch or Speed Dial number you are trying to change has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change the name [...]

45 9 9 How to copy 9 The following steps show the basic copy operation. For details ab out each option, see Advanced U ser’s Guide on the CD-ROM. a When you want to ma ke a copy, pre ss ( COPY ) to illuminate it in green.  Make sure you are in COPY mode.  The LCD shows: Note The default setting is FAX mode . You can change the amount o f ti[...]

46 10 Note (For FAX-2840 and FAX- 2940) You can download the pr inter driver from the Brother Solutions Center at http://solutions.brother.com/. Printing a document 10 The machine can receive data fro m your computer and print it. To print from a computer, install the printer driver. (See Software User’s Guide: Printing for Windows ® or Printing[...]

47 11 11 Before scanning 11 To use the machine as a scanner, install a scanner driver. Install the scanner drivers from the Installer CD- ROM. (See Quick Setup Guide: Install MF L-Pro Suite .) Note (For FAX-29 40) You can download the scanner dr iver without the Brother ControlCenter from the Brother Solutions Center at http ://solution s.brother .[...]

Chapter 11 48 c If the ControlCenter4 Mo de screen appears, cho ose the Advanced Mode a nd then click OK . d Make sure the mach ine you want to use is selected from the Model pull-down list. e Set the scanning configuration. Click Configurat ion , and then se lect Button settings , Scan and File .[...]

How to scan to a computer (MFC-7240 only) 49 11 The configuration dialog bo x appears. You can change the default setti ngs. 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the defau lt folder, or choose your pref erred folder by clicking the Browse b[...]

Chapter 11 50 g Click File . The machine starts the scanning proc ess. The folder where the scanned data is saved will open automatically.[...]

How to scan to a computer (MFC-7240 only) 51 11 How to change the SCAN key settings for PDF scanning 11 You can chan ge your machin e’s SCAN key settings using ControlCenter4 (Windows ® ). a Open Cont rolCenter4 by clicking Start / All Programs / Brother / XXX-XXXX (where XXX- XXXX is your model name)/ ControlCenter4 . The ControlCenter4 applica[...]

Chapter 11 52 e Choose the File tab. You can change the default se ttings. 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can sav e the file to the default folder, or choose your preferred folder b y clicking the Browse button. 4 You can choose a scanning resolution from[...]

How to scan to a computer (MFC-7240 only) 53 11 How to scan a document as a PDF file using the SCAN key 11 a Load your document. (See How to load documents uu pa ge 22.) b Press ( SCAN ). c Press a or b to choose Scan to PC . Press OK . d Press a or b to choose File . Press OK . e Press Start . The mach ine starts the scanning proces s. Note The fo[...]

54 A Replacing the consumable items A The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge uu page 55 and Replacing th e drum unit uu page 62 .) Note • Go to http://www.brother .com/original/index.html for instructions on how to r eturn your us ed consumable items to the Brother collection [...]

Routine maintenance 55 A Replacing the toner cartridge A Order Number: For the order number s of toner cartridges, see Replacing the consumable items uu page 54 . The Standard toner cartridge can print approximately 1,200 pages 1 . The High Yield toner cartridge can pr int approximately 2,6 00 pages 1 . Actual page count will vary depending on your[...]

56 Replacing the toner cartridge A a Open the front cover, an d then leave the machine turned on for 10 minu tes for the internal fan to cool the internal parts of the machine that are extremely hot. WARNING HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot. Wait for the machine to coo l dow[...]

Routine maintenance 57 A c Push down the green lock lever and take the toner cartridge out of the dr um unit. WARNING DO NOT put a toner cartridge or a toner cartridge and drum u nit assembly into a fire. It could explode, resulting in inju ries. DO NOT use flammable substance s, any type of spray, or an organic solvent/liquid containing alcohol or[...]

58 Important To avoid print qualit y problems, DO N OT touch the shaded parts sh own in the illustrations. Note • Be sure to seal up the tone r cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge. • Go to http://www.b rother.com/original/ index.html for instructions on how to return your used consumable [...]

Routine maintenance 59 A e Pull off the protecti ve cover. Important Put the toner car tridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the prin t quality, DO NOT touch the shaded parts shown in the illustration. f Put the new toner cartridge firmly into the drum unit until you hear it l[...]

60 g Clean the corona wire inside the dr um unit by gently sliding the green tab fro m left to right and right to left several times. Note Be sure to return the tab to the home position ( a ) (1). If you do not, printed pages may have a vertical stripe. h Put the drum unit and toner cartri dge assembly back into the machine. Cl ose the front cover.[...]

Routine maintenance 61 A b Slowly take out the drum unit a nd toner cartridge assembly. Important • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or clo th underneath it in case you accidentally spill or scatter toner. • Handle the toner ca rtridge carefull y. If[...]

62 d Put the drum unit and toner cartri dge assembly back into the machine. Cl ose the front cover. Replacing the dr um unit A Order No. DR-420 A new drum unit can print approximately 12,000 Letter or A4 size single-sided pa ges. Note • There are many facto rs that determ ine the actual d rum life, suc h as the t emperature, humidity, type of pa [...]

Routine maintenance 63 A Replacing the drum unit A Important • While removing the drum unit, ha ndle it carefully because it may contain ton er. If toner scatters on your hand s or clothes, immediately wipe or wash it off with cold water. • Every time you replace the drum unit, clean the inside of the machine. (See Advanced User’s Guide: Clea[...]

64 Important • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or clo th underneath it in case you accidentally spill or scatter toner. • Handle the toner ca rtridge carefull y. If toner scatters on your hands or clothes, immediately wipe or wash it of[...]

Routine maintenance 65 A Note • Be sure to seal up the used drum unit tightly in a bag so that ton er powder does not spill out of the unit. • Go to http://www.b rother.com/original/ index.html for instru ctions on how to return your used consumable items to the Brother collection progr am. If you choose not to return your used consumable, plea[...]

66 a Press Clear . To confirm you are in stalling a new drum unit, press 1 . b When the LCD shows Accepted , close the front cover. Cleaning the scanner glass A a Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and the n unplug the power cord from the AC power outlet. Note (For FAX-28 40 and MFC-7[...]

67 B B If you think there is a problem with your machine, check ea ch of the item s below first and follow the troub leshooting t ips. You can correct most problems by yourself. If you need additional help, the Br other Solutions Center offers the latest FAQs a nd troubleshoo ting tips.Visit us at http://solutions.brother .com/. Identifying your pr[...]

68 Scanning problems (Fo r MFC-7240):  Scanning difficulties (For MFC-7240) uu page 89 Software problems (For MFC-7240):  Software difficultie s (Fo r MFC-7240) uu page 89[...]

Troubleshooting 69 B Error and maintenance messages B As with any sophisticate d office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the er ror or required routine maintenan ce and shows the appropriate message. The most commo n er ror and mainte nance messages are sho wn below. Yo[...]

70 Cover is Open The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power.  Close the fuser cover of the machine.  Make sure paper is not jammed inside the back of the machine, and then close the fuser cove r and press Start . Disconnected The other person or other person’s fax mac[...]

Troubleshooting 71 B Init Unable XX The machine has a mechanical problem .  (For FAX-2840 and MFC-7240 ) Received fax messages still in memory will be lost when the machine is turned off. See Transferring your faxes or Fax Journal report uu page 74 before disconnecting the machine so you will not lose any important messages. Then, turn the power[...]

72 Out of Memory The machine’s memory is full. Fax sendi ng or copy operation i n process Do one of the following:  Press Start to send or copy the scanned pages.  Press Stop/Exit and wait until the other operations in progress finish, and then try again.  Clear the faxes from the memory. Print the faxes that are stored in t he memory to[...]

Troubleshooting 73 B Replace Toner The toner cartridge is at the end of its life. The machine will stop printing until yo u replace the toner cartridge. While memory is availab le, faxes will be stored in the memory. If you have set the Toner setting to Stop , replace the toner cartridge with a new and unused original Brother toner cartridge. This [...]

74 Transferring your faxes or Fax Journal report B If the LCD shows:  Init Unable XX  Print Unable XX  Scan Unable XX (For FAX-2840 and MFC-7 240) If it is necessary to disconnect the machine from the AC power outlet, we recommen d transferring your fa xes to another fax machine or to your PC (MFC-7240 only) before yo u unplug the m achine[...]

Troubleshooting 75 B Document Jams B Document was no t inserted or fed properly, or was too long B a Open the control panel cover. b Carefully pull the jammed document toward the front o f the machine. c Close the control panel cover. d Press Stop/Exit . Paper Jams B Always remove all pap er from the paper tray and straighten the stack when you add[...]

76 b Use both hands to slow ly pull out the jammed paper. Note Pulling out the jammed paper downwards allows you to remove the paper more easily. c Make sure the paper is b elow the maximum pape r mark ( b b b ) (1) of the paper tray. While pressing the g reen paper-guide relea se lever, slide the paper guides to fit the pa per size. Make sure that[...]

Troubleshooting 77 B WARNING HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot. Wait for the machine to coo l down before you touch the inter nal parts of the machine. b Slowly take out the drum unit and toner cartridge assembly. Th e jammed paper may be pulled out with th e drum unit and to[...]

78 Important • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposa ble paper or cloth underneath it in case you accidentally spill or scatter toner. • Handle the toner ca rtridge carefull y. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.[...]

Troubleshooting 79 B e Using both hands, gently p ull the jammed paper out of the fuser unit. f Close the fuser cover and the back cover (face-up output tr ay). g Put the drum unit and tone r cartridge assembly back in to the machine. h Close the front cove r. If the machine does not start printing automatically, press Start . Paper is jammed insid[...]

80 b Slowly take out the drum unit and toner cartridge assembly. Th e jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine. Important • We recommend th at you put the drum un it and toner c artridge assem bly on a piece o f disposable paper [...]

Troubleshooting 81 B • To prevent damage to the machin e from static electricity, DO NOT touch the electrodes shown in the illustration. c Push down the green lock lever and take the toner cartridge out of the dr um unit. Clear the jammed paper if the re is any inside the drum unit. Important To avoid print quality problems, DO NOT touch the shad[...]

82 d Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge properly, th e green lock lever will lift automatically. e If you could not pull the jammed pa per out of the inside of the machine, take th e paper tray completely out of the machine. f Pull the jammed pape r out of the paper tray openi[...]

Troubleshooting 83 B h Put the drum unit and tone r cartridge assembly back in the machine. i Close the front cover of the machine. If the machine does not start printing automatically, press Start . Note (MFC-7240 only) If you turn off the machine while the LCD shows Jam Inside , the machine will print incomplete data from your computer.[...]

84 If you are having difficulty with your machine B Important • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can so lve mo st problems by yourself. • If[...]

Troubleshooting 85 B Telephone line or connections Difficulties Suggestions Dialing does not work. C heck for a dial tone. Change Tone/Pulse setting. (See Quick Setup Guide.) (Cana da only) Check all line cord connect ions. Check that the machine is plugged in and sw itched on. Send a manual fax by pressing Hook/Hold and dialing the number. Wait to[...]

86 Cannot receive a fax. (continued) Another device or service at your loca tion may be answering th e call before your Brother machine answers. To test this, lower th e ring delay setting:  If the answer mode is set to Fax Only or Fax/Tel , reduce the ring delay to 1 ring. (See Ring Delay uu page 29.)  If the answer mode is set to External T[...]

Troubleshooting 87 B Sending faxes Difficulties Suggestions Poor sending quality. Try changing your resolution t o Fine or S.Fine . Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean t he scanner. (See Advanced User’s Guide: Cleaning t he machine .) Transmission Verification Report says RESULT : NG . T[...]

88 Copying difficulties Difficulties Sugg estions Cannot make a copy. Make sure that COPY is illuminated. (See How to copy uu page 45.) Vertical black line appears in copies. Black vertical lines on copies are typically caused by dirt or correction f luid on the glass strip, or the corona wire is dirty. (See Cleaning the scanner glass uu page 66 an[...]

Troubleshooting 89 B The machine is not printing or has stopped printing. Press Stop/Exit to cancel print jobs. As the machine cancels the job and clears it from the memory it may produce an incomplete printout. Scanning difficulties (For MFC-7240) Difficulties Suggestions TWAIN or WIA errors appear when starting to scan. (Windows ® ). Make sure t[...]

90 Documents do not feed or skewed documents. Clean the document feed rollers. See Advanced User’s Guide: Cleaning the document feed . (For MFC-7240) How do I print on envelopes? You can load envelopes in the manual f eed slot. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or Docu[...]

Troubleshooting 91 B Setting Dial Tone detection B Setting the Dial Tone to Detection will shorten the Dial Tone detect pause. a (USA) Press Menu , 0 , 4 . (Canada) Press Menu , 0 , 5 . Initial Setup 4.Dial Tone b Press a or b to choose Detection or No Detection . Press OK . c Press Stop/Exit . Telephone line interference/ VoIP B If you are having [...]

92 Improving the print quality B If the printout has a quality problem, make a copy . If the copy looks good, the problem is probably not the machine. Check the interface cable conn ec tions and the following st eps first. And then, if you still have a print quality problem, check the chart below and follow the re commendations. Note Using non -Bro[...]

Troubleshooting 93 B Gray backgroun d  Make sure that you use paper t hat meets our speci fications. (See Acceptable paper and other print me dia uu page 16.)  Check the machine’s enviro nment. Conditions such as high temperatures and high humi dity can increase the amo unt of background shading. (See Product Safety Guide: Choosin g a locat[...]

94 Hollow print  Make sure that you use pa per that meets our specifications. Rough-surfaced paper may cause the problem. (See Acceptable paper and other print media uu page 16.)  Choose Thick Pape r mode in the printer driver (for MFC-7240), choose Thick in the machine’s Paper Type men u setting or use thinner pap er than you are cur rentl[...]

Troubleshooting 95 B White lines, bands o r ribbing across the pag e  Check the machine’s enviro nment. Conditions such as high humidity and high temperatur es may cause this print quality problem. (See Product Safety Guide: Choosing a location .)  If the problem is not solved afte r printing a few pages, put in a new drum unit. (See Replac[...]

96 Black toner marks acro ss the page  If you use label sheets for laser printers, the g lue from the sheets may sometimes stick to the OPC drum surface. C lean the drum unit. (See Advanced User’s Guid e : Cleaning the drum unit )  Make sure that you use paper t hat meets our spec ifications. (See Acceptable paper and other print media uu p[...]

Troubleshooting 97 B Page skewed  Make sure that the paper or other print media is loaded properly in the paper tray an d that the guides are no t too tight or too l oose against the paper stack.  Set the paper guides correctly. (See Loading paper uu page 9.)  If you are using the manual feed slot, see Loadin g paper in the manual feed slo[...]

98 Envelope creases  Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. Note When you have finished printing, open the back cover and reset the two green levers back to their origi nal position. Examples of poor print qu ality Recommendation[...]

Troubleshooting 99 B Poor fixing  Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position.  (For MFC-7240) Choose Improve Toner F ixing mode in the printer driver . (See Software User’s Guide: Other Print Options (for Windows ® ) or Print Settings (For Macintosh).) If thi[...]

100 Curled  (For MFC-7240) Choose Reduce Paper Curl mode in the printer driver w hen you do not use our recommended paper. (See Software User’s Guide : Other Print Optio ns (for Windows ® ) or Print Settings (For Macintosh).)  Turn the paper over in the paper tray, and print a gain. (Excluding letterhead paper) If the problems remains, swi[...]

Troubleshooting 101 B Machine Information B Checking the Serial Number B You can see the machine’s Serial Numbe r on the LCD. a Press Menu , 5 , 1 . Machine Info. 1.Serial No. b The machine will display the machine’s Serial Number on th e LCD. c Press Stop/Exit . Reset functions B The following reset functions are availa ble: 1 Address & Fa[...]

102 How to reset the machine B a Press Menu , 0 . b Press a or b to display Reset . Press OK . c Press a or b to choose the type of reset function - Address & Fax or All Settings . Press OK . d Do one of the following:  To reset the settings, press 1 and go to step e .  To exit without making change s, press 2 and go to step f . e You wil[...]

103 C C On-screen programming C Your machine ha s been designed to b e easy to use. The LCD provides on-screen programming using the me nu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selectio ns and programming o ptions. Menu table C You can p[...]

104 Menu table C The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Level 1 L evel 2 L evel 3 Level 4 Options Descriptions Page 1.General Setup 1.Mode Timer —— 0 Sec 30 Secs 1 Min 2 Mins * 5 Mins Off Sets the time to return to Fax mode. See . 2.Paper 1.Paper Type — Thin Plain * Thick Thi[...]

Menu and features 105 C 1.General Setup (Continued) 3.Volume 1.Ring — Off Low Med * High Adjusts the ring volume. See 2.Beeper — Off Low Med * High Adjusts the vol ume level of the beeper. 3.Speaker — Off Low Med * High Adjusts the spe aker volume. 4.Handset — Low * High Adjusts the handset volume. 5.Volume Amplify — On ( Permanent / Temp[...]

106 1.General Setup (Continued) 6.Security (Continued) 2.Setting Lock — — Stops una uthorized users from changing the machine’s current settings. See . 7.Replace Toner —— Continue Stop * The machine will stop printing until you replace the toner cartridge. Level 1 Level 2 Level 3 O ptions Descriptions P age 2.Fax 1.Setup Receive (In Fax m[...]

Menu and features 107 C 2.Fax (Continued) 1.Setup Receive (In Fax mode only) (Continued) 7.Polling RX — Sets up your machin e to poll another fax machine. See . 8.Fax Rx Stamp On Off * Prints the received time and date on the top of the received faxes. 2.Setup Send (In Fax mode only) 1.Contrast Auto * Light Dark Changes the lightness or darkness [...]

108 2.Fax (Continued) 3.Address Book 1.One Touch Dial — Stores up to 22 One Touch Dial numbers, so you can dial by pressing one key (and Start .) 41 2.Speed Dial — Stores up to 200 Speed Dial numbers, so you can dial by pressing only a few keys (and Start .) 41 3.Setup Groups — Sets up to 8 Group numbers for Broadcasting. See . 4.Report Setti[...]

Menu and features 109 C 2.Fax (Continued) 5.Remote Fax Opt (Continued) 3.Print Fax — Prints incoming faxes stored in the memory. See . 6.Dial Restrict. 1.Dial Pad Enter # twice On Off * You can set the machine to restrict dialing when using the dial pad. 2.One Touch Dial Enter # twice On Off * You can set the machine to restrict the dialing of On[...]

110 Level 1 Level 2 Level 3 O ptions Descriptions P age 3.Copy 1.Quality — Auto * Text Photo Graph You can choose the Copy resolution for your type of document. See . 2.Brightness — - nnnno + - nnnon + - nnonn + * - nonnn + - onnnn + Adjust the brightness for copies. 3.Contrast — - nnnno + - nnnon + - nnonn + * - nonnn + - onnnn + Adjusts the[...]

Menu and features 111 C Level 1 Level 2 Level 3 Options Descriptions Page 5.Machine Info. 1.Serial No. — — You can check the serial number of your machine. 101 2.Page Counter — Total Fax/List Copy Print You can check the number of total pages the machine has printed during its life. See . 3.Drum Life — — You can check the percentage of a [...]

112 0.Initial Setup (Continued) 5.Dial Prefix (in USA) 6.Dial Prefix (in Canada) — — Sets a prefix number that will always be added before the fax number every time you dial. See . 6.Reset (in USA) 7.Reset (in Canada) 1.Address & Fax 1.Reset 2.Exit Restores all stored phone numbers and fax settings. 101 2.All Settings 1.Reset 2.Exit Restore[...]

Menu and features 113 C Entering text C When setting certain menu sele ctions, such as the Station ID, you will need to type text characters. The dial pad keys ha ve letters printed on them. The keys: 0 , # and l do not have printed lette rs because they are us ed for special characte rs. Press the appropriate dial pad key the number of times shown[...]

114 D General D Note This chapter provides a summ ary of the machines ’ specifica tions. For ad ditional specifications visit us at http:/ /www.brother.com/ for details. Specifications D Model FAX-2840 FAX-2940 MFC-72 40 Printer Type Laser Print Method Electrophotograph ic Laser Printer Memory Capacity 16 MB LCD (liquid crysta l display) 16 chara[...]

Specifications 115 D Document Size D ADF (automatic d ocument feeder) Up to 20 pages (20 lb (8 0 g/m 2 )) Up to 30 page s (staggered) Recommended Environment: Temperatur e: 68  F - 86  F (20  - 30  C) Humidity: 50% - 70% Paper: Xerox 4200 or Xerox 4024 (20 lb/Letter) Model FAX-2840 FAX-2940 MFC-72 40 Model FAX-2840 FAX-2940 MFC-72 40 Do[...]

116 Print media D 1 For labels, we recommend removing each printed label sheet fr om the output paper tray immediately after it exits the machine to avoid the possibility of smudging. Model FAX-2840 FAX-2940 MFC-7240 Paper Input Paper Tray Paper Type Plain Paper, Thin Paper or Recycled Paper Paper Size Letter, A4, B5 (ISO/JIS), A5, A5 (Lon g Edge),[...]

Specifications 117 D Fax D 1 ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical bus iness letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice. 2 ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical bu siness letter, Standard resolution, MMR code). Specificati[...]

118 Copy D Model FAX-2840 FAX-2940 MFC-72 40 Color/Mo nochrome Monochrome Copy Width Max. 8.27 in. (210 mm) (Letter size) Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enla rge 25% to 400% (in increments of 1%) Resolution Up to 300  600 dpi First Copy Out Ti me Less than 12 seconds (from Ready mode and standard tray) Less than 11 seconds[...]

Specifications 119 D Scanner (For MFC-7240) D 1 For the latest driver updates for the Mac OS X yo u are using, visit us at http://solutions.brother.com/. 2 Maximum 1200 x 1200 dpi scanning with the WIA driver in Windows® XP, Windows Vista® and Windows® 7 (resolution up to 19200 × 19200 dpi can be ch osen by using the scanner utility) Note (FAX-[...]

120 Printer (For MFC-7240) D 1 The print speed may vary depending on the type of document you print. Note (FAX-2940 only) You can download the printer driver and the PC-FAX driver from the Brother Solutions Center at http://solutio ns.brother.com/. (FAX-2840 only) You can download the printer driver from the Brother Solutio ns Center at http://solu[...]

Specifications 121 D Computer requirements (For MFC-7240) D 1 For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Minimum System Req uirements and Supp orted PC Software Functions Computer Platform & Operating Syste m Version Processor Minimum Speed Minimum RAM Recommended RAM Hard Disk Space to [...]

122 2 Third-party USB ports are not supported. 3 PC-Fax supports black and white only. 4 Nuance™ PaperPort™ 12SE supports Microsoft ® SP3 or higher for Windo ws ® XP and SP2 or higher for Windows Vista ® and Windows ® 7. For the latest driver updates, visit us at http://solutions.broth er.com/ . All trademarks , brand and product nam es are[...]

Index 123 E E A Accessories and supplies ....................... ... ii Address Book ................... ................... ....... 8 ADF (automatic document feeder) using ................ ................ .................... . 22 Answering machine (TAD) connecting ................. ................... ........ 37 Apple Macintosh See Software Use[...]

124 F Fax codes changing ................. .................... .......... 40 fax receive code ... ................... .............. 39 telephone answer code ........................ . 39 Fax, stand-alone receiving ............... ................... .............. 26 Easy Receive .... ................... .............. 30 from extension telephone[...]

125 E P Paper .................. ................... .................. 16 how to load ............. ................... ............. 9 in multi-purpose tray .................. ........ 11 in paper tray ..... ................ .................... 9 recommended ......................... ....... 16 , 18 size ............ ................... ........[...]

126 T TAD (telephone answering device), external ................... ................... .............. 28 connecting ................... ................... ....... 37 recording OG M ................. ................... . 38 Teen Ring ............ ................ ................... . 34 Telephone line connections .................... ..........[...]

EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Indu stry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a tele phone interface. The te rmination on an interface ma y consist of any combination of devices subje[...]

‘Brother Inte rnational Co rporation 100 Somerset Co rporate Boulevar d P.O. Box 6911 Bridgewater , NJ 08807-0911 USA Brother Int ernational Corpo ration (Canada ) Ltd. 1 rue Hôtel d e Ville, Dollard-des- Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the coun try of purc[...]