Brother MP-21C/CDX manual

Brother Mobile Full Color Inkjet Printer MP-21C/CDX User’s Guid e Please read this manua l t horoughly befo re using the printer. Keep this manual in a convenient place for quick and easy reference at all times.[...]

Shipment of the Printer If for any reason you must ship your Printer, carefully package the Printer to avoid any damage during transit. It is recommended that you save and use the original packaging. The Printer should also be adequately insured with the carrier. Warning When shipping the Printer, DO NOT remove the INK CARTRIDGES from the Printer. [...]

(For USA & CANADA Only) For technical and oper ational assistanc e, please call: In USA 1-877-284-3238 (outside California) 949-859-9700 Ext. 329 (within California) In Canada 1-800-853-6660 514-685-6464 (within Montreal) If you have comments or sugges tions, please write us at: In USA Printer Customer Suppor t Brother International Corpor atio[...]

UJ5351001 Printed in Japa n[...]

i Mobile F ull Co lor Ink jet Pr inter MP-21C/CDX USER’S GUIDE (For USA & CANADA Only) For technical and operational assistance, please call: In USA 1-877-284-32387746 (outside California) 949-859-9700 Ext. 329 (within California) In CANADA 1-800-853-6660 514-685-6464 (within Montreal) If you have comments or suggestions, please write us at: [...]

ii Trademarks The brother logo is a regi stered trademark of B rother Industrie s, Ltd. Windows is a trademark of Microsoft Corporation. All other brand and product names mentioned in this User’s Guide are registered trademarks of their respective companies. Compilation and Publication Notice Under the supervisi on of Brother Indust ries Ltd., t [...]

iii Definiti ons of War ni ngs, Cautions, and Notes The following conventions are used in this User’s Guide: Warning Indicates warnings that must be observed to prevent possible personal injury. ! Caution Indicates cauti ons that must be observed to use t he printer properly or prevent dam a g e to th e printer. ✒ Note Indicates notes and usefu[...]

iv Warning Before cleaning the printer platen, be sure to turn off the (On/Off) button and m ake sure that all th e LEDs are off. Rem ove the Printer Interface Card Cable and AC Adapter if connected (MP-21CDX or optional PA-21M P users on ly) from the p rinter. Warning DO NOT put your hands into the printer or move the carriage by hand. The printer[...]

v ! Caution DO NOT touch the flat cable and Ink Tube. Fig. 0-2 The Flat Cable and Ink Tube ! Caution Keep the printer on a flat surface. ! Caution DO NOT move or sh ak e the printer while it is p rinting. ! Caution Do not disassemble th e printer. ! Caution DO NOT remove the Printer Interface Card, PC card cable or AC Adapter if connected (MP-21CDX[...]

vi ! Caution If the printer get wet, wait u ntil it dries out co m p letely before attemp tin g to print. ! Caution If you drop the printer, check that t here are no broken parts. If you find some parts broken, consul t your dealer or our authorized s ervice representative. ✒ Note We recommend you select the status monitor ON when you use t he pr[...]

vii Printer Do's and Don't When Traveling ! Caution DO NOT leave the printer inside your car. ! Caution DO NOT shake or damage the printer. ! Caution When you carry the printer keep it upright. ! Caution When you travel by air, do not put the printer in your s uitcase. C arry the printer onto the aircraft as hand baggage. ! Caution When y[...]

USER’S GUIDE viii TABLE OF CONTENTS CH A PTER 1 INTRODUCTION ABOUT THE G U IDEBOOKS 1-1 ABOUT YOUR PRINTER 1-2 Printer Overview 1-2 Features 1-3 Operating an d Storage Env iron m en t 1 - 4 CH A PTER 2 P A PER H A NDLING P APER SPECIFIC A TIONS 2- 1 ABOUT BROTHER S PECIA L P APER 2-4 A bout Brother Special Coated Paper 2 - 4 A bout Broth er Speci[...]

TABLE OF CONTENTS ix CH A PTER 5 TROUBLE SHOOTING ALARM INDIC A TIONS A T A GLANCE 5-1 Operator Calls 5-1 Service Calls 5-2 P APER JA M S 5-3 Ho w to clear paper ja m s 5 - 3 Q & A 5 -5 Setting Up the Printer Hard w are 5 -5 Setting Up the Printer for W indo w s 5-6 P aper Handling 5 -7 P rinting 5-8 P rint Quality 5-9 A PPENDIX PRINTER SPECIFI[...]

USER’S GUIDE x IMPORTANT INFORMATION: REGULATIONS Federal Communications Commission (FCC) Declaration of Conformity (For U.S.A. only) Respons ible Pa rty: Brother Int ernational C orporation 100 Somerset Corporat e Boulvard Bridgewater, NJ 08807-0911, USA TEL : (908) 704-1700 declares, that the products Product Name: Brot her Mobile Inkjet Printe[...]

REGULATIONS xi Industry Canada Compliance Statement (For Canada only) This Clas s B di gital apparatus complies wi th Canadian IC ES-003. Cet appareil numéri que de la class e B est conforme à la norme NMB-003 du Canada. Radio Interference (220-240 V model only) This printe r complies with EN55022(CIS PR P ublication 22)/ Clas s B. Before this pr[...]

USER’S GUIDE xii IMPORTANT - Wiring Information (For U.K. only) If the power cord supplied wi th the AC Adapter (for MP -21CDX or option) i s not suitable for your el ectrical outl et, remove the plug from the mai ns cord and fit an appropriate three pin plug. If the replacement plug is intended to take a fuse then fit the same fuse as the or ig [...]

REGULATIONS xiii DECLARATION OF CONFORMITY (EUROPE) We, Brother International Euro p e Ltd . , Brother House 1 Tame S treet, Guide Bri dge, Audenshaw, Manchester M34 5J E, UK. declare that this product is in conformi ty with the foll owing normative documents: EMC: EN 55022 Class B, EN 50082-1 following th e provisio ns of the Electro m agnetic Com[...]

CHAPTER 1 INTRODUCTION 1-1 CHAPTER 1 INTRODUCTION ABOUT THE GUIDEBOOKS You have two guidebooks for this printer. Read each guidebook in the following order: 1. Read the Quick Se tup Guide to set up your printer and connect it to your computer. It also contains information about setting up your computer for your printer by installing the printer dri[...]

USER’S GUIDE 1-2 ABOUT YOUR PRINTER Printer Overview Fig. 1-1 Front View Fig. 1-2 Rear View Fig. 1-3 Inside the Printer 1-(MP-21CDX or opti onal SF-21MP users onl y) 2-(MP-21CDX or opti onal PA-21MP users only) Top Cover Ink Cartridges (LC03BC, LC03MY) Paper Release Lever AC Adapter Connector Paper Feeding Slot Guide Auto Cut Sheet Feeder -1 AC A[...]

CHAPTER 1 INTRODUCTION 1-3 Features This printer has th e following featu r es: ❏ Small and Light InkJ et Printer This printe r weighs about 1kg (2.2 l bs.) and the footpri nt is very small. You can take t he printer with you anywhere, any ti me you want. ❏ Lowest Power Consumpt io n in the World Power consumption i s so small (2.5-3.0 W: print[...]

USER’S GUIDE 1-4 Operating and Storage Environment Please take not e of the following before us ing the printer. Power Supply Use the printer within the specified power range. AC pow er: ±10% of the rat ed pow er voltag e Frequen cy : 50/60 Hz (100-120V or 220- 240 V) The power cord, in cluding extens ions, sh ould not ex ceed 5 meters (16.5 f e[...]

CHAPTER 2 PAPER HANDLING 2-1 CHAPTER 2 PAPER HANDLING PAPER SPECIFICATI ONS The output q u a lity o f Inkjet prin ters d e p e n d s on the pape r ty p e being used. Before you print, be sure to check the information bel ow. ✒ Note It is recommended that you t est paper, es pecially special sizes and t ypes of paper, on this printer be fo re p ur[...]

USER’S GUIDE 2-2 ✒ Note To get the best o u tput quality an d to avoid an y d amage, use Brother sp ecial coated paper and glossy paper. Quality Coated Pap er for 360 dpi Color I nkJet printing BP36CL (Let ter), BP36C A (A4) High Quali ty Coated Paper for 720 dp i Color Ink Jet printin g BP72CL (Let ter), BP72C A (A4) Color InkJet Glossy Paper [...]

CHAPTER 2 PAPER HANDLING 2-3 Printable area The Printable area depends on the setti ngs in your application. The figure below shows the phys ically printabl e area and non guaranteed print area of various paper types wi th this printer. Cut Sheet User Defined Envelopes 3.4mm(0.13"):A4, A5 6.4mm(0.25"):Let, Leg 3.4mm(0.13"):A4, A5 6.4[...]

USER’S GUIDE 2-4 ABOUT BROTHER SPECIAL PAPER ! Caution When you print on coated paper, trans parencies and glossy paper, be sure to select the correct media in th e ‘Quality/Color’ tab in th e printer driv er. About Brother Special Coated Paper We recommend you use Brot her special coated paper, depending on the resolution you are using, for [...]

CHAPTER 2 PAPER HANDLING 2-5 About Brother Special Glossy Paper When you print on glos sy paper, you can get a very clear and cris p output. We recommend you use Brot her special glossy paper for you to get the best output, as the paper is especially designed t o be used for Brother Inkjet printi ng. For 720 dpi: Color InkJet Gloss y Paper NO BPGLL[...]

USER’S GUIDE 2-6 LOADING PAPER How to Load Paper in the Paper Feeding Slot 1. Open the Paper Feeding S lot Guide. Fig. 2-2 Open the Paper Feeding Slot Guide 2. Make sure that the (On/Off) LED is on. Take a sheet of paper and insert it into the Paper Feeding Slot. Be sure to insert the paper to the right hand side of the Paper Feeding Slot Guide l[...]

CHAPTER 2 PAPER HANDLING 2-7 How to Load Paper in the Straight Paper Path Slot 1. Make sure that the (On/Off) LED is on. Take a sheet of paper and insert it into the Straight Paper Path Slot. Be sure to insert the paper to the right hand side of the Paper Feeding Slot Guide looking at the printer from the front. Be sure to adjust the paper to the m[...]

USER’S GUIDE 2-8 How to Load Envelopes in the Straight Paper Path Slot 1. Take an envelope and insert i t into the St raight Paper P ath slot. Be sure to adjust the p aper to the mark below. Fig. 2-5 Loading Envelopes ✒ Note • When you load envelopes, i nsert the envelope careful ly so that it won't skew. • Do not print on the rear of [...]

CHAPTER 2 PAPER HANDLING 2-9 How to Load P aper in the Auto Cut She et Feeder (MP -21CDX or optional SF-21MP users only) 1. Make sure that the Latches on both sides of the Auto Cut Sheet Feeder are closed. 2. Fit the Auto Cu t Sheet Feeder on to th e printer. Pu sh the latches securely until you hear them click into the lock position. Fig. 2-9 Fit [...]

USER’S GUIDE 2-10 4. Pull the wire u p . Fig. 2-11 Pull the Wire up 5. Fan the stack of paper before l oading. 6. Load the paper stack with t he printing (coated) s ide upwards. Align t h e right side of t he paper against the right hand side of the Auto Cut Sheet Feeder. Make sure that the paper is stacked below the mark. You can load up to appr[...]

CHAPTER 2 PAPER HANDLING 2-11 ! Caution • You can load glossy paper only from t h e Paper Feeding Slot or from the Straight Paper Path Slot. • When you load gloss y paper, load only one sheet at a time. • Make sure the paper loaded in the Feeder is all the same type. • When adding paper, first remove any remaining paper from the Feeder and [...]

USER’S GUIDE 2-12 How to Remove the Auto Cut Sheet Feeder from the Printer 1. Open the Feeder Cover and remove the paper. 2. Move the Pap er Guide to the left. 3. Fold the wire back in the Auto Cut Sheet Feeder, and close the Feeder Cover and th en tilt th e Feeder forwards. ! Caution Ensure you move the Paper Guide to the left, otherwise it will[...]

CHAPTER 3 CONTROL PANEL 3-1 CHAPTER 3 CONTROL PANEL LED AND BUTTONS This secti on refers to the following LEDs and buttons on t h e printer control panel. Fig. 3-1 Control Panel LEDs The (On/Off) LED The (On/Off) LED indicates the current power status of the printer. LED Printer status On ● The printer is turn ed on and read y to print. Off ❍ T[...]

USER’S GUIDE 3-2 Ink LEDs ( (BC) LED and (MY) LED) Each Cartridge LED indi cates when the ink is low or empty. LED Printer status Blinki ng ❍↔● The color ink cartridge i s running out of ink. You should prepare a new ink cartri dge for that color. On ● The color ink cartridge is empty. You should replace it with a new one immediately for [...]

CHAPTER 3 CONTROL PANEL 3-3 Buttons The (On/Off) Button (Retry) When you press t his button and the (On/Off) LED comes on, the printer becomes ready to operate . When you press this button and the (On/Off) LED goes off, the printer is turned off. When the (Alarm) LED is on and the (On/Off) LED is off, pressing th is b utton will resu m e printin g [...]

CHAPTER 4 MAINTENANCE 4-1 CHAPTER 4 MAINTENANCE CLEANING THE PRI NT HEAD Clean the print head i f you get white lines in text or graphi cs on your printed document. You can clean the 4 color (black, cyan, yellow, magenta) print heads by control panel butt on operation. ✒ Note When the prin ter is p erforming p r in t head cleaning , all th e LEDs[...]

USER’S GUIDE 4-2 REPLACING THE I NK CARTRI DGES When the Ink LED(s) ( (BC) LED and/or (MY) LED) blink or come on, replace the indicated color ink cartridge with a new one. We st rongly recommend you only use B rother original ink cartridges for the printer as th ese will p rovide th e best prin t q uality. Using o ther ink may void the warranty f[...]

CHAPTER 4 MAINTENANCE 4-3 ! Caution Throw away the removed ink cartridges i mmediately so that you do not re-install the old one by mistake. 3. Open the new ink cartridge box and take t h e cartridge out of the bag. ✒ Note You can recognize whether the cartridge i s used or new by the whit e gum on the rear of th e cartrid ge. If it is stained wi[...]

USER’S GUIDE 4-4 ! Caution Once you install an i nk cartridge, use it up within 6 months . Use ink cartridges wit hin 2 years of the production dat e. ! Caution DO NOT remove the Ink Cartridges when the printer is off. If you have replaced ink cartridges while the printer is turned off, reset the ink counter from the maintenance tool in the print[...]

CHAPTER 4 MAINTENANCE 4-5 CLEANING THE PRINTER Cleaning the Printer 1. Before cleaning th e printer or p r in ter platen, be sure to tu rn off the printer and remove the PC Card Cabl e from your computer and remove the AC Adapter (MP-21C DX or PA-21MP users only) if connected and make sure that all the LEDs are off. 2. Open the top cover. 3. Wipe t[...]

USER’S GUIDE 4-6 REPACKING THE PRINTER ! Caution Whenever you transport t he printer, use the packi ng materials whi ch are provided with your printer. Al so, follow the s teps below to repack the printer, or th e p r in ter may be dam a g e d . Th is will void the pr in ter’s warranty. 1. Turn off the (On/Off) button and turn the print er off.[...]

CHAPTER 4 MAINTENANCE 4-7 4. Place any documents (manual and any documentation describing the reason for returning the print er) in the carton box as s hown below. Fig. 4-6 Repacking the printer 5. Close the cart on box and tape it s ecurely. ! Caution • Mak e sure that the prin ter has the ink cartrid g es fitted to it when shipping. • Do not [...]

CHAPTER 5 TROUBLESHOOTING 5-1 CHAPTER 5 TROUBLE SHOOTING ALARM INDICATI ONS AT A GLANCE Operator Calls If a recoverable error occurs, the printer indicates an ‘operator call’ by blinking or turni ng on the (Alarm) LED. Find the error and take the appr o p riate action to correct it. Th e printer automatically recovers from most errors, but you [...]

USER’S GUIDE 5-2 Service Calls If an unrecoverable error occurs, the printer indicates the need for a service call by lightin g all the LEDs and then the fo llo wing combin ation of lamps alternately : Service Call Service 1 Service 2 Service 3 Service 4 (On/Off) ❍❍❍❍ (Alarm) ❍❍❍ ● (BC) ❍● ● ❍ (MY) ●❍●❍ Service Cal[...]

CHAPTER 5 TROUBLESHOOTING 5-3 PAPER JAMS How to clear paper jams 1 . Open the Top Cover and pull t he Release Lever. Fig. 5-1 Pulling the Release Lever 2. Pull out the j ammed paper carefully with the t op cover open. Fig. 5-2 Pulling the Jammed Paper Out 3. Push back the Release Lever and close the Top Cover. ✒ Note • When the printer platen g[...]

USER’S GUIDE 5-4 How to clear a paper jam when using th e Auto Cut Sheet Feeder (MP-21CDX or SF-21MP users only) If a paper jam occurs when you are usi ng the Feeder, try to remove the jammed paper as shown i n ‘How to clear paper jams’ s ection of this chapter. If you cannot remove it, even after fol lowing the inst ructions, do t he followi[...]

CHAPTER 5 TROUBLESHOOTING 5-5 Q & A This secti on contains commonly asked questions and the answers concerning your printer. If you have encount ered a problem, try to find the question rela ting to your problem and ta ke the steps recommended t o correct the problem. Setting Up the Printer Ha rdware Question Recommendat ion The printer does no[...]

USER’S GUIDE 5-6 Setting Up the Printer for Windows Question Recommendat ion I cannot print from my application s oftware. Make sure the supplied W indows  printer dr iv er is installe d correctly and select ed in your applicati on software. I cannot print the entire page. Check to see if the size of paper in the feeder is the same as th e one[...]

CHAPTER 5 TROUBLESHOOTING 5-7 Paper Handling Question Recommendat ion The printer does not l oad paper. • When you feed paper from the Paper Feeding Slot, make sure t o push the paper fully down into the slot wit h the paper straight. (For M P-21CDX and optional SF-21 M P users only) • Check to see if the (Alarm) LED is on. If so, the Auto Cut [...]

USER’S GUIDE 5-8 Printing Question Recommendat ion The printer pr in ts u nexpectedly or it prints in co rrect im ages. • Cancel the print job from your computer. Then, turn the printer off and on. • Make sure your application s o ftware is correctly set up to use this p r in ter an d check the p r in ter driver sett ings or print er sett ing[...]

CHAPTER 5 TROUBLESHOOTING 5-9 Print Quality ✒ Note You can clear a prin t q uality pro b lem b y replacing an in k cartridge with a new one if the Ink LED ( (BC) LED or (MY) LED) is on or blinking. Question Recommendat ion Printed pages contain white horizontal lin es o r th e image is faint. ABCDE Fig. 5-4 White Horizontal Lines or Faint Images [...]

USER’S GUIDE 5-10 Question Recommendat ion Colors are li ght. You may have printed in Draft mode. S et to Normal mode or Super Fine mode in the pri nter driver. Some colors are missing. • Clean the prin t h ead several times. • Ink may have run out. Check to see i f you have run out of certain ink colors . Check if the printer driver settings[...]

CHAPTER 5 TROUBLESHOOTING 5-11 ! Caution Operation of the printer out side the speci fications s hall be deemed abuse and all repairs thereafter sh all b e th e so le liability of the en d user /purchaser. (For USA & CANADA Only) For technical and operational assistance, please call: In USA 1-877-284-3238 (outside California) 949-859-9700 Ext. [...]

APPENDIX Appendix-1 APPENDIX PRINTER SPECIFI CATI ONS Printing Print Method Piezo with 32 X 4 nozzles Resolut ion 720 X 720 dots per inch (DP I) - Super Fine 360 X 360 dots per inch (DPI) - Normal 180 X 360 dots per inch (DPI) - Draft Print Speed (with Printer Interface Card) 107 cps at 10 cpi Up to 1.7 PPM in fu ll color (Brother Standard Test She[...]

USER’S GUIDE Appendix-2 Electrical and Mechanical Power Source <Printer Interface Card mode> Power Save Mode: 0.6 W Stand-by: 1.0 W Printing-average: 2.5 W or less <AC Adapter mode> Power Save Mode: 0.7 W Stand-by: 1.1 W Printing-average: 3.2 W or less Noise Printing: 40 dB A or less Temperature Operating: 10 to 35°C (50 t o 95°F ) [...]

APPENDIX Appendix-3 Paper Output 1 sheet, face up It is recommended that pri n ted sheets are taken from the paper output sl ot immediatel y after printing. Ink Twin cartridge system : sep arate from the prin t head Service Life of Ink C artridge Approx. 250 page / LC03BC at 5% coverage Approx. 150 page / LC03MY at 5% coverage[...]

INDEX Index-1 INDEX —A— (Alarm) LED 3-2, 5-1 Auto Cut Sheet Feeder 2-9 —B— (BC) LED 3-2 —C— Clean Button 3-3 clean the print head 4-1 Coated paper 2-1 Color InkJet Glossy Paper 2-2, 2-5 Cover Open 5-1 Cut sheet 2-1 —E— Envelopes 2-1, 2-8 error recoverable 5-1 unrecoverable 5-2 —F— Feeder Capacity 2-1 —G— Glossy paper 2-1 —[...]

USER’S GUIDE Index-2 —T— Transparencies 2-1 —W— Windows  5-6[...]