BT Diverse 2016 manual

This equipment is not designed for making emer gency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. Div e rs e 20 1 6 Di git al Co r dl es s T e l e p h o ne Ans w e r i n g M ac h i ne Us er gu ide If you subscribe to the BT Caller Display service, instructions are contained in the u[...]

Check that your Diverse 2016 is complete. For your recor ds For war ranty purposes, proof of purchase is r equired, so please keep your receipt. This space is left for you to recor d your system and handset PIN codes, refer to page 16 & 17. When you unpack you should have: • Diverse 2016 base station • Diverse 2016 handset • Power adaptor[...]

INT 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ # ✱ 0 RCL PWR STO MEM LNR At a gl a nc e Rechargeable battery compartment cover Recall For use with switchboards and BT Select Ser vices Intercom Enables inter nal communication and call transfer between Diverse handsets End call Used to end a call Store Lets you store numbers on the memor y[...]

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................. ................. ................. ................. ................. Div ers e 20 16 V olume + – Mode On/Off Answer Skip Skip Delete Stop Record Play Paging button Allows you to page the cordless handset Base station top view Charging light On when handset batter y is charging. In-use light Indicates an outside call is being [...]

At a gla nc e 1 I nt roduc i n g t h e Div ers e 20 1 6 4 Sett i n g u p 5 Usi n g y o u r Div ers e 20 1 6 te le p hone 10 Usi n g y o u r Div ers e 20 1 6 a n sw er i ng ma c h ine 24 Re m ot e ac c ess 3 6 Re m ot e ac c ess q u ic k gu ide 4 1 Add it io nal f eat u r es 42 Usi n g y o u r Div ers e 20 1 6 wit h a Div ers e Exe c ut iv e or Poc [...]

Please read the instr uctions carefully befor e use and retain this guide for future r eference. B uildi n g u p a phone sy s te m Y ou can use up to six handsets with each Diverse base station. Each handset can also be register ed with up to four base stations, creating an extended cor dless phone system Y ou can also buy Executive or Pocket hands[...]

S ett i n g u p F o ll o w t h es e s t e ps t o g et y ou r Div e rs e 20 1 6 r e a dy fo r us e . W arning 1 For the handset use only approved nickel- cadmium (NiCad) rechargeable batteries. Never use other batteries or conventional alkaline batteries. They could lead to a shor t cir cuit or destroy the batter y casing. Recommended batteries shou[...]

2 Pl u g t h e 3-pi n a da pt or i nt o a m a i ns p o w er s o c k et a n d s wit c h o n When the power is switched on, the counter display on your base station will flash 00 for a few seconds and then go out. 3 Co n n e ct t h e t e l e p h o ne l i ne c o r d t o t h e Div e rs e 20 1 6 b as e s t at io n Ensure that this is fitted cor rectly i[...]

6 F it t h e h a nds et Be lt cl i p Fit the belt clip onto the back of the handset. 4 Pl u g y ou r Div e rs e 2 0 16 in t o th e ph o n e so ck e t If you do not have a moder n phone socket, call Free fo ne 08 0 0 800 150 and ask for a BT engineer to come and fit the cor r ect socket. This is a chargeable ser vice. 5 I nst al l t h e r ec ha r g [...]

7 Ch a rg e t h e ha nds et b att er i e s f o r at l e ast 1 6 hou r s Place the handset on the base. The handset can be charged face up or down. Make sure that the contacts on the bottom end of the handset are touching both charging contacts. When the handset batteries are charging, the green CHARGING light comes on – it goes of f when the batt[...]

If the symbol flashes c o nt i nuo us l y , it me a ns t h e ha nds et is eit he r o u t o f r a ng e or is n ot r egist e r ed wit h t he b as e st at io n . T o r egis t er , fo ll ow t he st e ps o n p ag e 5 2. All a dd it io nal ha nds et s y o u pu rc has e wi ll ne ed t o b e i nd ividual l y r egis t er ed wit h t h e b as e st at io n b ef[...]

U s in g y o ur D i ve r s e 2 0 1 6 t e le p hon e O N/OFF a nd P ROTEC TED m ode s The handset can be operated in one of three dif ferent modes. OFF Phone calls cannot be made and the handset does not respond to incoming calls. • T o switch on, press and hold down the PWR button until the display is activated. ON Y ou can make and r eceive call[...]

Using your Diverse 2016 telephone 11 Making a nd r ece i v ing ca ll s T o make an external call Ensure the handset is switched ON. • Press the PHONE button. Y ou hear the dial tone. The ‘In Use’ light on the base station comes on. Display shows EXT . • Dial the number . The phone calls the number and the display shows the number you have d[...]

Using your Diverse 2016 telephone 12 T o r edial any of the last five numbers • Press and r elease the LNR button to display the last five phone numbers in tur n. Each phone number can be up to 22 digits long. • When the number you want to dial is displayed, press the PHONE button. T o end the call, press the END CALL button or replace the hand[...]

If you have additional handsets, you can make inter nal inter com calls between the handsets. T o make an internal inter com call to another handset • Press the INT button. Display shows your handset number . • Enter the number of the handset you want to call. The called handset will ring. • T o end the call, press the END CALL button or repl[...]

• T o transfer the call: Press the END CALL button, or r eplace the handset on the base station. the RCL button. Or • T o reconnect to your exter nal caller: Press the RCL button. T o put an external caller on hold and speak to another internal handset • Press the INT button. Y ou hear the inter nal dial tone and your exter nal caller is put [...]

I f the memor y loca tion i s em pty , th e di spla y s hows th e memor y loca tion nu mb er a nd . If t h e r e is a not h e r numb er s tor ed alr eady , t hat nu mb er wi l l b e dis pla yed. If y o u d o not wa nt t o c ha n g e it , p r ess t he STO but to n t o co nf ir m th e n um be r . T o speed dial a number stor ed in the memory • Pres[...]

Usi n g a n d c h a n gi n g t h e s y st e m c ode a nd h a n ds et PIN As a digital phone system, your Diverse 2016 provides excellent security against others ‘listening in’ to your calls. Y ou can also pr event unauthorised use of the handset(s). Each handset needs to be register ed with the base station. T o do this you need to know and use[...]

T o set or change the handset PIN (personal identification number) A PIN on your handset protects infor mation. A handset PIN is necessar y in order to: • reset the speed dial memor y; • reset to the original default settings. Handset power must be switched to ON. • Press the STO button. • Press 8 then 9 on the keypad. • Enter the cur r e[...]

T o adjust the ringer volume in the handset There ar e six levels: 1 = low , 6 = high. Default setting is 6. • Press the STO button • Press the 5 button. Display shows the volume level set. Ringer sounds a sample level. • Press a button between 1- 6 to set the new level. Display shows the new level. • Press the STO button to confir m the se[...]

T o switch the ‘confirmation’ tone on and off Whenever you press a button on the phone you can hear a confir mation beep. Y ou can tur n this sound on and of f. The default setting is ON. • Press the STO button. • Press 3 then 1 . Display shows the cur r ent setting: 1 = ON, O = OFF . • Press 1 to switch the tone ON or • Press 0 to swit[...]

or • Press 0 to switch the tone OFF . • Press the STO button to confir m the new setting. T o switch the ‘range warning’ tone on and off If you are on a call as you r each the limit of your handset’s range, you will hear a tone to war n you that you will lose the call if you move fur ther away . Y ou can tur n this sound on and of f. The [...]

T o r eset your Diverse 2016 handset to the default settings The handset must be switched ON. • Press the STO button. • Press 8 on the keypad. • Press the MEM button. • Press the handset PIN code (default 0000 ). • Press the STO button. This will • Ringer volume. reset: • To n e. • Batter y war ning tone. • Range war ning tone. ?[...]

Or • Press 1 to allow exter nal calls. Th e n • Press STO to confir m. Cal l b a r r i n g Emergency Ser vices 999 and 112 calls can still be made. From switchboards you can dial access code 9 followed by 999 or 112, RCL button 999 or RCL button 112. T o bar and cancel an individual handset from making external calls Y ou can lock your handset [...]

T o cancel your own ‘special numbers’ • Press the STO button. • Press the # button. • Press the 2 button. • Press the 7 button. • Enter the system code (default 0000 ). • Press the STO button. 23 Using your Diverse 2016 telephone STO 2 ABC # 7 PQRS 1 2 3 4 My Emergency numbers ar e[...]

A pre-r ecorded message is built into the Diverse 2016 as Message 1. This may be recor ded over by yourself. Advisory announcement Y ou can r ecor d an advisor y announcement. This enables you to leave a statement for callers but does not allow them to leave a message. Us i n g y o u r Div e rs e 20 1 6 a n sw er i n g ma c h i n e When you cannot [...]

or • Y ou may leave silence for approximately 4 seconds after recor ding your outgoing message. The voice prompts you for the concluding message and you may then recor d your concluding message. • Press the END CALL button to end the recor ding. • Both your outgoing message and the concluding message are played back. The unit will then automa[...]

Using your Diverse 2016 answering machine 26 T o delete your first outgoing message (A1) • Press the MODE button until the voice says ‘ Answ er m ode usi n g An n o u nce me nt 1’ . Display shows A1 . • Press the MODE button. • Press and hold the DELETE button until the outgoing message is deleted. T o r ecord a second outgoing message (A[...]

T o play back your second outgoing message (A2) • Press the MODE button until the voice says ‘ Answ er M ode usi n g An n o u nce me nt 2’ . • Press the MODE button. V oice says ‘M ode ’ . • Press the PLA Y button. Y our message is played back. Along with any concluding message. • Stop playback at any time by pressing the STOP butto[...]

Using your Diverse 2016 answering machine 28 T o play back your advisory announcement (A ) • Press the MODE button until the voice says ‘ Answ er M ode usi n g Ad vi sor y A nnou n c em ent ’ . • Press the MODE button. V oice says ‘M ode ’ . • Press the PLA Y button. Y our message is played back. • Stop playback at any time by press[...]

T o switch the answering machine on/off Press the ANSWER ON/OFF button. The machine is ON when the button lights up. It is OFF when the button is not lit up. The voice tells you which outgoing message/ announcement is set. If you have a new message waiting, the light flashes. On/Off Answer T o set the day and time on the answering machine If there [...]

Using your Diverse 2016 answering machine 30 T o switch the day and time announcement off or on Y our Diverse 2016 will automatically announce the day and time after each message. This is the default setting. Y ou can switch this setting of f and back on again. • Press the STORE button. • Press the # button. • Press the INT button. • Press [...]

or • Length = unlimited. • Press the STO button. • Press the # button. • Press the INT button. • Press the 9 button. • Enter the code 24 . • Press the STO button to confir m. Recording memos Y ou can leave memo messages on your Diverse 2016. Y ou have the same time to recor d a memo as cur r ently set for incoming messages. The defaul[...]

Using your Diverse 2016 answering machine 32 T o play back new messages at the base station • Press the PLA Y button. T o play back all messages (this includes old messages) at the base station • Press and hold down the PLA Y button for about a second. Y ou can hear all new and old messages. When the recor ding memory is full If y ou h a v e r [...]

T o stop playback at the base station • Press the STOP button twice. T o save messages at the base station Y ou can save a message so it will be played back as though it was a new recor ding next time you want to hear your messages. • Press the RECORD button twice during playback. The machine skips to the end of the message. The voice announces[...]

Using your Diverse 2016 answering machine 34 T o hear incoming calls Make sure the speaker volume is set to an audible level. • Press the STO button. • Press the # button. • Press the INT button. • Press the 9 button. • Enter the code 41 to switch the loudspeaker on for incoming messages. or • Enter the code 42 to switch the loudspeaker[...]

T o set a pause befor e each message play back Nor mally , your Diverse 2016 will play back messages continuously . Y ou can set it to pause between messages. The next message will not be played back until you press the SKIP 䊳 button. • Press the STO button. • Press the # button. • Press the INT button. • Press the 9 button. eith er • E[...]

36 Or From another external To u ch ton e TM phone • Dial your Diverse 2016 phone number . • When the Diverse 2016 takes your call, enter the system code (this must be dif ferent from the default setting of 0000. See page 1 6 on how to change your system code). Y ou hear a beep and the voice announces the cur r ent operating mode, the number of[...]

If y ou m a k e a m ist a k e e nt er i n g t h e s yst em c ode , y ou h ea r t h e v o ic e a n n o u nc e , ‘I nco rr ect PIN’ . Y ou c a n t r y aga i n . A f te r th ree in c o r re c t en tr ie s, th e a nswer ing ma ch i ne di sconnec t s t h e ca ll . Remote operation Once you have accessed the answering machine from a Diverse handset o[...]

Remote access 38 T o stop playback • Press the 5 button twice. T o mark a message as new • Press the ✱ button twice during playback. The playback skips to the end of the message and the voice announces, ‘M essag e is ma r k ed as new ’ . or • Press 5 to cancel. T o delete a message during playback • Press the 0 button during playback [...]

T o r ecord a new outgoing message First select the operating mode A1 or A2 by following the previous instr uctions entitled ‘ T o change the operating mode’ . • Press the 6 button. The voice announces, ‘Recor di ng ’ . • Press the 7 button. The voice says, ‘Record i ng a n nou n ce me nt ’ . After the beep, speak your message. the [...]

Remote access 40 T o delete an outgoing message/announcement First select operating mode A1 , A2 or A by following the instr uctions on page 38 entitled ‘ T o select the operating mode’ . • Press the 0 button. The voice announces, ‘Deleti ng ’ . • Press the 7 button to confir m deletion. The voice says, ‘ An n o u nc e me nt de l et e[...]

Memo Announcement or advisor y message Intercom to base Help Call recor ding announcement 1 Call recor ding announcement 2 Advisor y message Help Message Announcement or advisor y message Help Play back new messages Mark message ‘new’ Help Skip backwards Play back all messages Skip for war ds Gives dial tone (Caller Display customers see sepera[...]

42 Add it i o nal f e at u r es Secr ec y • T o obtain secrecy on an exter nal call, press the INT button. Display shows your handset’s inter nal number and you hear the inter nal dial tone. This allows you to talk to someone in the same room, without your caller hearing the conversation. Instead your caller hears a melodious tone. • Press th[...]

T o change between ring priority and collective ringing The handset must be switched ON. • Press the STO button. • Press the # button. • Press the 1 button. • Enter the system code (default 0000 ). • Press the LNR button. • Press the ✱ button. • Press the 2 button and the 3 button. Display shows the cur r ent setting. • Press the [...]

Additional features 44 T o set the number of rings befor e ring priority calls all handsets Y ou can specify the number of rings your selected handset can have before an incoming call is sounded at all available handsets. • Press the STO button. • Press the # button. • Press the 1 button. • Enter the system code (default 0000 ). • Press t[...]

Additional features 45 T o clear and r einstate handsets for collective ringing The default setting is for all handsets to be set for collective ringing. • Press the STO button. • Press the # button. • Press the 1 button. • Enter the system code (default 0000 ). • Press the LNR button. • Press the ✱ button. • Press the 2 button. •[...]

U s in g y o ur D i ve r s e 2 0 1 6 wit h a Div e rs e Exe c u t iv e Han d s e t o r D i v e r s e Poc k e t H a nd s e t Y our Diverse 2016 comes complete with a Diverse Handset. If you wish, you can use a Diverse 2000 Executive Handset or a Diverse Pocket Handset with the 2016 Base Station. T o register your Executive/Pocket Handset with your D[...]

Using your Diverse 2016 with a Diverse Executive or Pocket Handset 47 Th e fo ll o wi n g i ns t r uct io ns ca n b e fo u nd i n y o u r Exe c ut iv e/ P o c k et H a nds et Us e r Gu ide . Adjusting Handset settings (including Handset volumes, tones and confir mation tones). Call T ransfer . Clearing numbers stored in the memor y . Intercom calls[...]

D IVERSE 20 0 0 HANDSE T D IVERSE 20 0 0 EXECUTIVE ( ADD ITIO NAL) AND POCKE T HANDSE TS Where the instruction begins; Replace with; • Press the STO button. • Pr ess INT . • Press SET . • Press the STO button. • Pr ess INT . • Press the # button. • Press SET . • Press the INT button. • Pr ess the # button. • Press the MENU butto[...]

49 S w i tch bo a r d c o mp a ti b i l i ty S ett i n g t h e TO NE o r PULSE m ode Y our Diverse 2016 is pr eset to TONE dialling – where you hear a tone beep each time you dial a number . T one dialling is suitable for all moder n digital exchanges and switchboards. So you will only need to use this if your switchboard uses pulse dialling. If [...]

T o r e-set to TONE dialling • Press the STO button then the # button. • Press the 1 button. • Enter the cur r ent system code (default 0000 ). • Press the LNR button. • Press the buttons 0, 3, 7 . • Press the STO button to set tone dialling. T o set Time Br eak Recall with T one dialling • Press the STO button. • Press the # button[...]

Switchboard compatibility 51 Notes • Y ou c a n s t or e RCL , ✱ , a nd # as w el l as t h e di git k e y s 0 - 9 . • Y ou c a n ent er u p t o t h r e e s w i tch bo ard a c ce s s c o d e s, e a ch o n e t o t h r e e d i git s l o n g . • Y ou m a y f i n d it us efu l t o ent er 1 44 (fo r BT Ch a r g ec a rd ac ce ss ) as o n e of the [...]

Up to six handsets can be register ed and operated from the Diverse 2016 base station. The system allows you to make inter nal intercom calls between two handsets while a third is making an exter nal call. Each additional handset you purchase must be r egistered at the base station. T o r egister a handset The handset must be switched OFF . At t h [...]

Registering a new Diverse handset with the base station 53 At t h e h a nds et: • Press and hold down the 1 button together with the PWR button until the display shows 1– and flashing . • Enter the 4 digit system code (default 0000 ). • Press the # button. The beeps stop after about 10 seconds, and the display shows all the available handse[...]

O p e r at i n g wit h a dd it io nal b as e s t at i o ns Diverse 2000 Handsets are only compatible with the Diverse 2000 Charger . Additional Handsets may be used with up to four Diverse 2016 and/or Diverse 2010 base stations. The Diverse Executive and Pocket handsets may be used with up to six Diverse 2016 and/or Diverse 2010 base stations. Refe[...]

Operating with additional base stations 55 Ho w t o s et u p mu lt i pl e b as e s t at io ns a nd ha nd set s T o r egister additional Diverse 2016 handsets at more than one base station Y ou can use up to six handsets on each Diverse base station and up to four base stations with your Diverse handset to build up a comprehensive and easy-to -use c[...]

T o set/clear the display of the base station number on a handset The default setting is to display the number . This is useful if your handset is connected to more than one base station. • Press the STO button. • Press the 3 button then the 6 button. The cur r ent setting is displayed. • Press the 1 button to display the base station number [...]

Operating with additional base stations 57 T o set your handset for manual base selection Y ou can change automatic registration at a base station to manual registration. So if you ar e in an area wher e the ranges of two base stations overlap, you can specify which base station (and which outgoing line) you prefer to use. This setting is recommend[...]

Ma i n ten a n c e General Simply clean the handset and base station with a damp (not wet) cloth or an antistatic wipe. Never use household polish as this will damage your Diverse 2016. Never use a dr y cloth as this may cause a static shock. Ser v ic e Within the guarantee period If you experience a problem with your Diverse 2016 base station or h[...]

59 He l p Emergency calls T he emer ge n c y ser v ices ca n be c o nt act ed i n t h e UK b y dial l i n g 999 , or 112 wh ic h is valid i n a n y co u nt r y t hat is a m e m b er o f t h e Eu r o p e a n Co mmu nit y . Fully charged batteries do not indicate full power when put into a handset Wh e n yo u r e plac e ha nds et b att er i es wit h [...]

Replacing handset batteries After a time, you may find that the handset batteries are r unning out of charge more quickly . This is a standard sign of wear and the batteries will need replacing. Recommended batteries should have a power rating of 600m Ah 1.2V . Batteries ar e available from the Diverse Helpline 08457 908070 and your local BT shop. [...]

Help 61 the handset, see page 18. Check that the telephone is plugged into the phone socket. Is the Diverse 2016 set up for ring priority at another handset? See page 43. Set the Diverse 2016 for collective ringing. Cannot get through, even though a dialling tone can be heard Y ou may be set to the wr ong signalling method. T o change between TONE [...]

T e c h n ic a l i n for ma t i o n Environment Y our Diverse 2016 should be kept free of dust, moistur e, high temperature, vibration and should not be exposed to direct sunlight. Do not stand it on carpets or other sur faces which generate fibr es or place it in locations which prevent the free flow of air over its sur faces. How many phones can [...]

T e c h n i c al s p e c if i c at i o n Standard DECT Number of channels 120 duplex channels Radio frequency range 1880 MHz to 1900 MHz Duplex method T ime-division multiplexing. 10 ms frame length Channel grid 1728 kHz Bit rate 1152 kbit/s Modulation GFSK V oice coding 32 kbit/s T ransmitted power 10 mW , average output per channel Range up to 30[...]

64 I n dex Additional handsets 43, 55 Adjusting number of rings 35 Advisor y announcement 27, 39 Access code/pause 50, 51 Answering machine 24 At a glance 1 Automatic base selection 56 Base stations (additional) 52 Batteries Charging 8 Installing 7 Low war ning 9 Replacing 60 Belt clip 7 Call bar ring 22 Caller display 42 Call screening 33 Call tim[...]

Power 6 Protected keypad 10 Quick guide (remote access) 41 Receiving calls 11 Record announcement 39 Recording memos 40 Reset 21 Register handset 52 Redial 11 Remote access 36 Remove registered handset 53 Retur ning Diverse 2016 58 Ring priority 43 Save messages 33 Secrecy 42 Ser vice 58 Setting up 5 Skip for war ds and backwar ds 32 Switchboard/PB[...]

APPROVED for connection to telecommunication systems specified in the instructions for use subject to the conditions set out in them CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low V oltage Dir ective) Off ic e s i n Eu ro p e , N or t h Ame r ic a, J a pa n a nd As ia Pac if ic . The telecommunications ser vices described in this p[...]