Canon MultiPASS C100 manual

User’ s Guide[...]

ii Preface Copyright Copyright © 2000 by Canon, Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the pri[...]

Preface iii For Y our Safety (Australia Only) T o ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively earthed through the normal household wiring. Extension cords used with the equipment must be three-core and be correctly wired to provide connection to earth. Wrongly wi[...]

iv Preface Contents Chapter 1: Introduction Using Y our Documentation ....................................................................................1-2 T ype Conventions Used in This Guide ..............................................................1-2 Customer Support ........................................................................[...]

Preface v Chapter 4: Document Handling Document Requirements .......................................................................................4-2 Scanned Area of a Document ...........................................................................4-3 Loading Documents ..........................................................................[...]

vi Preface Sending Methods ...................................................................................................7-6 Memory Sending................................................................................................7-6 Manual Sending Via the Handset ......................................................................7-7 C[...]

Preface vii T elstra FaxStream ™ Duet (Australia Only) ...........................................................8-14 Setting the MultiP ASS for Network Switch ......................................................8-14 Network Switch System Operation ..................................................................8-15 T elecom FaxAbility (New [...]

viii Preface Chapter 13: T roubleshooting If Y ou Cannot Solve the Problem ........................................................................13-2 Clearing Jams ......................................................................................................13-3 Jams in the ADF .............................................................[...]

Chapter 1 Introduction 1-1 Introduction Chapter 1 Intr oduction Using Y our Documentation ......................................................................1-2 T ype Conventions Used in This Guide ...................................................1-2 Customer Support .............................................................................[...]

1-2 Introduction Chapter 1 Using Y our Documentation Y our MultiP ASS includes the following documentation: • MultiP ASS C100 User’ s Guide (this guide) : Provides detailed information on how to set up, operate, maintain, and troubleshoot your MultiP ASS. • MultiP ASS Suite for Windows ® Software User’ s Guide : This guide, included in the[...]

Chapter 1 Introduction 1-3 Introduction TX/RX NO. TX/RX NO. is the abbreviation used for T ransaction n umber . TX Denotes Sending . RX Denotes Receiving . In addition, this guide uses distinctive typefaces to identify buttons and information in the LCD: • The buttons you press appear in this typeface: Stop . • Information in the LCD appears in[...]

1-4 Introduction Chapter 1 Impor tant Safety Instructions Read these safety instructions thoroughly before using your MultiP ASS. c Except as specifically described in this guide, do not attempt to service the MultiP ASS yourself. Never attempt to disassemble the unit: opening and removing its interior cover s will expose y ou to dang erous v oltag[...]

Chapter 1 Introduction 1-5 Introduction • Unplug the MultiP ASS from the wall outlet and refer service to qualified personnel under the following conditions: – When the power cord or plug is damaged or frayed. – If liquid has spilled into the unit. – If the unit has been exposed to rain or water . – If the unit does not operate normally w[...]

1-6 Introduction Chapter 1 • T o ensure reliable operation of the MultiP ASS and to protect it from overheating (which can cause it to operate abnormally and create a fire risk), do not block the exhaust vent and never block or cover any openings on the unit by placing it on a bed, sofa, rug, or other similar surface. Do not place the unit in a c[...]

Chapter 2 Setting Up 2-1 Setting Up Chapter 2 Setting Up Unpacking the MultiP ASS ........................................................................2-2 Removing Shipping Materials .................................................................2-4 Assembling the MultiP ASS .....................................................................[...]

2-2 Setting Up Chapter 2 Unpacking the MultiP ASS Before unpacking your MultiP ASS, be sure to choose a suitable location for your unit. ( 1 p. 1-5) Carefully remove all items from the box. Y ou should have someone help by holding the box while you lift the MultiP ASS and its protective packaging out of the box. Save the carton and packaging in cas[...]

Chapter 2 Setting Up 2-3 Setting Up Y ou should also have the following: • B.T . adaptor* • Limited warranty card** • If any items are damaged or missing, notify your local authorised Canon dealer or the Canon help line immediately . • In addition to the items shipped with your MultiP ASS, you will need to purchase a printer cable to connec[...]

2-4 Setting Up Chapter 2 Removing Shipping Materials Follow this procedure to remove the shipping materials. Keep them in case you need to transport the unit in the future: n The actual shipping materials may differ in shape, quantity , and position from the ones shown above.[...]

Chapter 2 Setting Up 2-5 Setting Up Assembling the MultiP ASS Follow this procedure to assemble your MultiP ASS: n • T o see how the MultiP ASS looks fully assembled, 1 p. 2-10. • For details on attaching the optional handset to your MultiP ASS, 1 Appendix B. 3 The MultiP ASS comes with the document tra y already attached. How ev er , if you ac[...]

2-6 Setting Up Chapter 2 Making Connections Connecting the T elephone Line and an External Device The MultiP ASS has two jacks on the back for connection of the following: • T elephone line • Optional handset, telephone, answering machine, or data modem If you only have one telephone line and plan to use the MultiP ASS for receiving both faxes [...]

Chapter 2 Setting Up 2-7 Setting Up n • If you have connected an external device to the MultiP ASS, be sure to select the correct receive mode. ( 1 Chapter 8) • T o connect a telephone as well as an answering machine, connect the telephone to the answering machine, and then the answering machine to the MultiP ASS. • If you connect a modem to [...]

2-8 Setting Up Chapter 2 Connecting the MultiP ASS to Y our PC T o connect the MultiP ASS to your PC, you will need to purchase a printer cable that matches the interface connector on your PC: • A Centronics ® -compatible parallel cable (IEEE 1284-compliant) no longer than 2 metres -or- • A USB cable no longer than 5 metres Y ou can purchase e[...]

Chapter 2 Setting Up 2-9 Setting Up Connecting the Power Cor d Before connecting the power cord, 1 P ower Supply , p. 1-6. Follow this procedure to connect the power cord: The MultiP ASS has no power switch, so its power is on as long as it is plugged in. Once connected, though, the unit still needs to warm up before you can use it. W ait until the[...]

2-10 Setting Up Chapter 2 Main Components of the MultiP ASS ADF (A UTOMA TIC DOCUMENT FEEDER) and PRINTER CO VER DOCUMENT SUPPORT P APER REST MUL TI-PURPOSE TRA Y OPERA TION P ANEL ( 1 p. 2-11) P APER GUIDE DOCUMENT GUIDES HANDLE DOCUMENT TRA Y OUTPUT TRA Y P APER THICKNESS LEVER ( 1 p . 5-6)[...]

Chapter 2 Setting Up 2-11 Setting Up Operation Panel GHI JKL MNO ABC DEF TUV Copy Stop Hook Coded Dial Receive Mode R /Pause Start Image Quality / B&W 12 Resume 01 02 03 04 05 06 07 08 09 10 11 Function Data Registration Space Cleaning Report Set Clear Memory Reference 1 0# 7 8 9 45 6 2 3[...]

2-12 Setting Up Chapter 2 One-T ouch Speed Dialling/Special Function Buttons The buttons on the right of the operation panel have the following two functions: • One-T ouch Speed Dialling Buttons ( 1 pp. 6-5, 6-12) When the Function button ’ s light is of f, the buttons marked 01 to 12 can be used for one-touch speed dialling. • Special Functi[...]

Chapter 2 Setting Up 2-13 Setting Up Installing the BJ Car tridge Install the BJ cartridge as explained in this section. For additional information on BJ cartridges and tanks, and for instructions on replacing, 1 p. 12-7. Guidelines Follow these guidelines to ensure optimum performance of your BJ cartridges and tanks: • Store BJ cartridges and ta[...]

2-14 Setting Up Chapter 2 Installing the BJ Cartridge in the MultiP ASS When there is no BJ cartridge installed in the MultiP ASS, the LCD displays PUT IN CARTRIDGE . Follow this procedure to install the BJ cartridge: 1 Make sure the MultiP ASS is plugged in. 2 Open the document tray . 3 Lift the handle to open the printer cover . • The cartridge[...]

Chapter 2 Setting Up 2-15 Setting Up 4 Raise the blue cartridge lock lever on the cartridge holder . 5 Remove the Colour BJ cartridge from its package, then remove the orange protective cap q and tape w . • Discard the cap and tape. Never attempt to reattach them to the BJ cartridge print head. • Install the BJ cartridge immediately after remov[...]

2-16 Setting Up Chapter 2 8 Start with the Y ellow BJ tank. Remove the packing film by pulling on the orange tape q . Then grip the bottom of the BJ tank and twist off the orange protective cap in the direction shown w . • Carefully remove the packing film taking care not to remove the label from the BJ tank. • Discard the packing film and cap.[...]

Chapter 2 Setting Up 2-17 Setting Up Loading Paper This section describes how to load plain paper in the multi-purpose tray so that you can begin using your MultiP ASS. For complete details on the different print media you can use, and for instructions on selecting and loading other print media, 1 Chapter 5. Paper Guidelines • Store all print med[...]

2-18 Setting Up Chapter 2 • Let the paper run out before refilling the multi-purpose tray . Avoid mixing new stock with paper already loaded. • Do not leave paper stacked in the multi-purpose tray for long periods of time since it may bend or curl and cause problems. • Certain environmental conditions, such as extreme temperatures or humidity[...]

Chapter 2 Setting Up 2-19 Setting Up Loading Paper in the Multi-Purpose T ray Follow this procedure to load paper in the multi-purpose tray: 1 Make sure the paper thickness lever is set to p (up). • For details, 1 p. 5-6. c Do not set the paper thickness le ver while the unit is printing since this will cause prob lems. 2 Raise the paper rest unt[...]

2-20 Setting Up Chapter 2 T esting the MultiP ASS After you have assembled the MultiP ASS, installed the BJ cartridge, and loaded the paper , you can make sure the MultiP ASS is printing properly by making several copies of a document. ( 1 p. 10-2) If you have problems printing, 1 Chapter 13.[...]

Chapter 3 Registering Information 3-1 Registering Information Chapter 3 Registering Infor mation Methods of Registering Information in the MultiP ASS .........................3-2 Guidelines for Entering Number s, Letter s, and Symbols .....................3-3 Correcting a Mistake .....................................................................[...]

3-2 Registering Information Chapter 3 Methods of Registering Infor mation in the MultiP ASS T o customise the MultiP ASS to your particular needs, you can adjust the general operation, sending, receiving, printing, system settings, and speed dialling settings. There are two methods of adjusting these settings: ■ Method 1: Using the MultiP ASS ope[...]

Chapter 3 Registering Information 3-3 Registering Information Guidelines for Entering Numbers, Letters, and Symbols When you come to a step that requires you to enter a name or number , refer to the table below to determine which numeric button to press for the character you want: n If you pause for more than 60 seconds between entering data, the u[...]

3-4 Registering Information Chapter 3 ■ Changing Between Number and Letter Modes Press T to select number mode ( :1 ), uppercase letter mode ( :A ), or lowercase letter mode ( :a ). (Number mode) (Uppercase letter mode) (Lowercase letter mode) ■ Entering Letters 1 Press T to switch to uppercase letter mode Ex: ( :A ) or lowercase letter mode ( [...]

Chapter 3 Registering Information 3-5 Registering Information ■ Entering Numbers 1 Press T to switch to number mode ( :1 ). 2 Press the numeric button that contains the Ex: number you want. • T o enter a space, press Space . 3 Continue entering other numbers using the Ex: numeric buttons. ■ Entering Symbols 1 Press # repeatedly until the symb[...]

3-6 Registering Information Chapter 3 Registering Sender Infor mation What is Sender Information? When you receive a fax, the name of the person or company who sent you the fax, their fax/telephone number , and the date and time of transmission may be printed in small type at the top of each page. This information is called the Sender inf or mation[...]

Chapter 3 Registering Information 3-7 Registering Information Entering the Date and Time Follow this procedure to set the current date and time: 1 Press Function . 2 Press Data Registration . 3 Press Set three times. • The date and time currently set for the unit are displayed. Ex: 4 Use the numeric buttons to enter the correct Ex: day , month, y[...]

3-8 Registering Information Chapter 3 4 Use d or u to select UNIT TELEPHONE # . 5 Press Set . 6 Use the numeric buttons to enter your fax/ Ex: telephone number (max. 20 digits, including spaces). • T o enter a space, press Space . • T o enter a plus sign (+) before the number , press T one/+ . • If you make a mistake, press Clear and re- ente[...]

Chapter 3 Registering Information 3-9 Registering Information Printing a List to Check Information Registered in Y our MultiP ASS Y ou can print the USER’S DA T A LIST to check the sender information and current settings of your MultiP ASS. Follow this procedure to print the USER’S DA T A LIST : 1 Press Function . 2 Press Report . 3 Use d or u [...]

3-10 Registering Information Chapter 3 Setting the T elephone Line T ype Before using your MultiP ASS, you need to make sure it is set for your telephone line type*. If you are unsure of your telephone line type, check with your local telephone company . Follow this procedure if you need to change the telephone line type setting: 1 Press Function .[...]

Chapter 3 Registering Information 3-11 Registering Information Dialling Thr ough a Switchboard A PBX (Private Branch Exchange) is an on-site telephone switchboard. If your MultiP ASS is connected through a PBX or other telephone switching system, you have to dial the outside line access number first, and then the number of the party you are calling[...]

3-12 Registering Information Chapter 3 ■ If you selected HOOKING or EARTH CONNECTION in step 8: 9 Press Set . Ex: 10 Press Stop to return to standby mode. Ex: ■ If you selected PREFIX in step 8: 9 Press Set . 10 Use the numeric buttons to enter the Ex: outside line access number (max. 20 digits). 11 Press R /P ause to enter a pause. Ex: 12 Pres[...]

Chapter 4 Document Handling 4-1 Document Handling Chapter 4 Document Handling Document Requirements .........................................................................4-2 Scanned Area of a Document ................................................................4-3 Loading Documents ............................................................[...]

4-2 Document Handling Chapter 4 Document Requir ements The documents you load into the ADF for sending, copying, and scanning must meet the requirements shown in the table below . Depending on your document, select automatic or manual document feed with the document feed lever located at the top of the operation panel. a (A utomatic Document Feed) [...]

Chapter 4 Document Handling 4-3 Document Handling ■ Problem Documents • T o prevent document jams in the ADF , do not use any of the following: – Wrinkled or creased paper – Carbon paper or carbon-backed paper – Curled or rolled paper – Coated paper – T orn paper – Onion skin or thin paper • Remove all fasteners (staples, paper cl[...]

4-4 Document Handling Chapter 4 Loading Documents Follow this procedure to load documents into the ADF: 1 Open the document tray . 2 Set the document feed lever to a (automatic) or m (manual) document feed. • If you are unsure which to select, 1 p. 4-2. 3 Adjust the document guides to the width of the document. (Manual document f eed) (A utomatic[...]

Chapter 4 Document Handling 4-5 Document Handling 4 Gently insert the top of the document, face down, into the ADF until you hear a beep. • T ap multipage documents on a flat surface to even the edges before inserting them into the ADF . The document is now ready for scanning. • For a multipage document, the pages are fed one by one from the bo[...]

4-6 Document Handling Chapter 4 Problems With Multipage Documents If you have trouble feeding multipage documents into the ADF , remove the stack and tap it on a flat surface to even the edges. Then “ slant ” the stack so that its front edge is bevelled, and insert the stack into the ADF . n T o avoid feeding problems, make sure the document me[...]

Chapter 5 Paper Handling 5-1 P aper Handling Chapter 5 Paper Handling Print Media Requirements .......................................................................5-2 Printable Areas .......................................................................................5-3 Selecting Print Media ...................................................[...]

5-2 Paper Handling Chapter 5 Print Media Requir ements Y ou can stack the following media in the multi-purpose tray: P aper Thickness Print Media Size W eight Quantity Lever P osition Plain paper A4 64–105 g/m 2 Approx. 100 sheets* p (Up) (210 × 297 mm/ (Max. 10 mm stack) 8.27 × 1 1.69 in.) Letter (215.9 × 279.4 mm/ 8.5 × 1 1 in.) Legal (215.[...]

Chapter 5 Paper Handling 5-3 P aper Handling Printable Ar eas ■ Paper Please note that the term “printing area” represents both the recommended area for optimum print quality and the entire area where the MultiP ASS can technically print. Printing area (light shade): Canon recommends that you print within this area. Printable area (dark shade[...]

5-4 Paper Handling Chapter 5 Selecting Print Media This section describes the different print media you can use with your MultiP ASS. T o achieve the best possible printing performance of your MultiP ASS, be sure to select the correct print media. n • Be sure to test print media before purchasing large quantities. • For Canon print media, be su[...]

Chapter 5 Paper Handling 5-5 P aper Handling ■ Bubble Jet P aper LC-301 Developed for high quality printing with minimal or no smearing when in contact with water or damp surfaces. This specially coated paper produces bright and vivid colours and stands up to normal office highlighters. ■ Back Print Film BF-102 A unique mylar-based translucent [...]

5-6 Paper Handling Chapter 5 Setting the Paper Thickness Lever The paper thickness lever adjusts the gap between the BJ cartridge print head and the print media to suit the print media ’ s thickness. Before printing, be sure to set the paper thickness lever . For details on which position to set the paper thickness lever for the print media you a[...]

Chapter 5 Paper Handling 5-7 P aper Handling Loading Envelopes Y ou can load up to 10 envelopes in the multi-purpose tray . For details on the types of envelopes you can load, 1 pp. 5-2, 5-4. Follow this procedure to load envelopes in the multi-purpose tray: 1 Make sure the paper thickness lever is set to e (down). • For details, 1 p. 5-6. c Do n[...]

5-8 Paper Handling Chapter 5 ❚ Run a pen or other rounded object along the back flaps to flatten them. • The flaps should not bulge more than 5 mm. 3 Insert the stack of envelopes into the multi-purpose tray q , and align the right edge of the stack with the right side of the multi-purpose tray . Slide the paper guide snugly against the left ed[...]

Chapter 5 Paper Handling 5-9 P aper Handling Using Canon Specialty Print Media Specialty Print Media Guidelines n Be sure to read any instructions that come with your Canon specialty print media, as these provide important information on how to achieve the highest print quality . Follow these guidelines: • When feeding transparencies or back prin[...]

5-10 Paper Handling Chapter 5 Printing on High Resolution Paper T o load high resolution paper in the MultiP ASS, follow the same procedure as for loading paper in the multi-purpose tray . ( 1 p. 2-19) Some types of high resolution paper require you to clean the MultiP ASS ’ rollers after using a package of this paper . Refer to the instructions [...]

Chapter 5 Paper Handling 5-11 P aper Handling 3 With the sticky side towards you and going into the multi-purpose tray first, insert the cleaning sheet into the multi-purpose tray q , and align the right edge of the sheet with the right side of the multi-purpose tray . Slide the paper guide snugly against the left edge of the sheet w . 4 Press Func[...]

5-12 Paper Handling Chapter 5 Printing on Banner Paper Banner paper is a continuous sheet of paper with perforations at equal distances along its length, where it can be cut to the length required. For best results, use Canon Banner Paper . Y ou can print banners from two to six sheets in length. n Always leave an extra sheet at the end of the bann[...]

Chapter 5 Paper Handling 5-13 P aper Handling 2 Make sure the paper thickness lever is set to e (down). • For details, 1 p. 5-6. c Do not set the paper thickness le ver while the unit is printing since this will cause prob lems. 3 Cut the banner paper along one of the perforations to the length required. Then gently fold along the perforations be[...]

5-14 Paper Handling Chapter 5[...]

Chapter 6 Speed Dialling 6-1 Speed Dialling Chapter 6 Speed Dialling What is Speed Dialling? ...........................................................................6-2 Speed Dialling Methods .........................................................................6-2 One-T ouch Speed Dialling ....................................................[...]

6-2 Speed Dialling Chapter 6 What is Speed Dialling? Speed dialling allows you to simplify dialling procedures by registering a fax/telephone number(s) and name under a button or code. Y ou can then dial that number by pressing only one or a few buttons. Speed Dialling Methods The three speed dialling methods available with your MultiP ASS are as f[...]

Chapter 6 Speed Dialling 6-3 Speed Dialling One-T ouch Speed Dialling Registering Numbers for One-T ouch Speed Dialling One-touch speed dialling allows you to dial a fax/telephone number at the press of one button. Y ou can register up to 12 fax/telephone numbers; one for every one-touch speed dialling button on the operation panel. n Y ou can also[...]

6-4 Speed Dialling Chapter 6 7 Use the numeric buttons to enter the fax/ Ex: telephone number you want to register (max. 120 digits, including spaces and pauses). • T o enter a space, press Space . Spaces are optional and are ignored during dialling. • T o enter a pause, press R /Pause . • T o correct a mistake in the number , press l to dele[...]

Chapter 6 Speed Dialling 6-5 Speed Dialling Using One-T ouch Speed Dialling T o use this feature, you must first register a number for one-touch speed dialling. ( 1 p. 6-3) Follow this procedure to send documents using one-touch speed dialling: 1 Open the document tray . 2 Adjust the document feed lever for the document you are loading. ( 1 p. 4-2)[...]

6-6 Speed Dialling Chapter 6 Coded Speed Dialling Registering Numbers for Coded Speed Dialling Coded speed dialling allows you to dial a fax/telephone number by pressing only three buttons. First you press Coded Dial and then you enter a two-digit code under which you have registered a fax/telephone number . Y ou can register up to 100 different fa[...]

Chapter 6 Speed Dialling 6-7 Speed Dialling 9 Use the numeric buttons to enter the fax/ Ex: telephone number you want to register (max. 120 digits, including spaces and pauses). • T o enter a space, press Space . Spaces are optional and are ignored during dialling. • T o enter a pause, press R /Pause . • T o correct a mistake in the number , [...]

6-8 Speed Dialling Chapter 6 Using Coded Speed Dialling T o use this feature, you must first register a number for coded speed dialling. ( 1 p. 6-6) Follow this procedure to send documents using coded speed dialling: 1 Open the document tray . 2 Adjust the document feed lever for the document you are loading. ( 1 p. 4-2) 3 Prepare the document and [...]

Chapter 6 Speed Dialling 6-9 Speed Dialling Gr oup Dialling Creating Gr oups If you frequently send documents to a same group of fax numbers, you can create a group of these numbers and register them under a speed dialling button or code. This enables you to press a single one-touch speed dialling button, or press Coded Dial and enter a two-digit c[...]

6-10 Speed Dialling Chapter 6 ❚ T o register a group under a coded speed dialling code: Press Coded Dial , then use the numeric Ex: buttons to enter the code under which you want to register the group ( 00 to 99 ). • If a coded speed dialling code has already been registered, CODED SPEED or GROUP DIAL appears. n If you wish to register a group [...]

Chapter 6 Speed Dialling 6-11 Speed Dialling • T o add destinations to a group already registered, simply enter them as explained in this step. • If you enter the wrong destination, or if you want to delete a destination already registered in a group, use d or u to select that entry , then press Clear . • T o cancel group dialling for the but[...]

6-12 Speed Dialling Chapter 6 Using Gr oup Dialling T o use this feature, you must first register a group of fax numbers for one-touch or coded speed dialling. ( 1 p. 6-9) Follow this procedure to send a document to a group of destinations registered under a one-touch speed dialling button or coded speed dialling code: 1 Open the document tray . 2 [...]

Chapter 6 Speed Dialling 6-13 Speed Dialling Speed Dialling Lists Y ou can print lists of fax/telephone numbers registered for speed dialling. Keep these lists near your MultiP ASS so you can refer to them when dialling. Printing Speed Dialling Lists Follow this procedure to print speed dialling lists: 1 Press Function . 2 Press Report . 3 Use d or[...]

6-14 Speed Dialling Chapter 6 ■ 1-T OUCH SPD DIAL LIST ■ CODED SPEED DIAL LIST ■ GROUP DIAL LIST *************************** *************************** *** *** GROUP DIAL LIST [ 03] Canon GROUP 2 [ 04] 2 50921 Canon IT ALIA [ A 00] 2131 1250 Canon DEUTSCH. [ A 02] 1 49 39 25 25 Canon FRANCE [ A 32] 81 773 3173 Canon UK [ A 21] Canon GROUP 1 [...]

Chapter 7 Sending Faxes 7-1 Sending Fax es Chapter 7 Sending Faxes Preparing to Send a Fax ..........................................................................7-2 Documents Y ou Can Fax........................................................................7-2 Adjusting the Quality of Y our Faxes ..............................................[...]

7-2 Sending Faxes Chapter 7 Pr eparing to Send a Fax Documents Y ou Can Fax For information on the types of documents you can fax, their requirements, and details on loading documents, 1 Chapter 4. Adjusting the Quality of Y our Faxes Canon’s Ultra High Quality (UHQ ™ ) imaging technology enables you to send documents that are very close to the[...]

Chapter 7 Sending Faxes 7-3 Sending Fax es Setting the Scanning Resolution Resolution is a measure of the fineness or clarity of a printout. Low resolutions may cause text and graphics to have a jagged appearance, while higher resolutions provide smoother curves and lines, crisp text and graphics, and a better match to traditional typeface designs.[...]

7-4 Sending Faxes Chapter 7 Setting the Scanning Contrast Contrast is the difference in brightness between the lightest and darkest parts of a printed document. Y ou can adjust the contrast the MultiP ASS uses to send or copy black & white documents. Adjust according to how light or dark your document is. n Y ou can also set the scanning contra[...]

Chapter 7 Sending Faxes 7-5 Sending Fax es Dialling Methods There are several ways of dialling the number of the party you want to send to. They are as follows: • Regular Dialling Dial a fax number by using the numeric buttons, just like dialling a telephone number . • One-T ouch Speed Dialling Dial a fax number by pressing the one-touch speed [...]

7-6 Sending Faxes Chapter 7 Sending Methods This section describes the methods and advantages of the two main sending methods: Memor y sending and Manual sending via the handset . Memor y Sending Memory sending is a quick and easy way to send a document. As the first page of a multipage document is being scanned into the MultiP ASS’ memory , the [...]

Chapter 7 Sending Faxes 7-7 Sending Fax es 5 Press Start to begin scanning for sending, or if you used speed dialling, wait a few seconds for the MultiP ASS to begin scanning automatically . • If you prefer the MultiP ASS never to scan a document automatically after a few seconds, disable the TIME OUT setting. ( 1 p. 14-6) • T o cancel sending [...]

7-8 Sending Faxes Chapter 7 4 Press Hook . • Y ou can also lift the handset instead of pressing Hook . 5 Dial the other party’s fax/telephone number . Ex: • For dialling methods, 1 p. 7-5. • If you make a mistake during dialling, press Hook or hang up the handset and start again from step 4. 6 When you hear the other party answer the call, [...]

Chapter 7 Sending Faxes 7-9 Sending Fax es Cancelling Sending Follow this procedure if you want to stop sending a document before transmission is completed: ■ Cancel manual sending via the handset as follows: 1 Press Stop . • The transmission is cancelled. • The MultiP ASS prints an ERROR TX REPORT . ( 1 p. 1 1-4) ■ Cancel memory sending as[...]

7-10 Sending Faxes Chapter 7 Redialling When the Line is Busy There are two methods of redialling: Manual redialling and Automatic redialling . This section explains these two methods. Manual Redialling Press R /P ause to dial the last number you dialled with the numeric buttons. (This starts redialling regardless of whether automatic redialling is[...]

Chapter 7 Sending Faxes 7-11 Sending Fax es Cancelling Automatic Redialling Automatic redialling cannot be cancelled with the Stop button while the unit is waiting to redial. Follow this procedure to cancel automatic redialling: 1 W ait until the MultiP ASS begins redialling. 2 Press Stop . • The MultiP ASS asks you to confirm that you want to ca[...]

7-12 Sending Faxes Chapter 7 6 Use d or u to select AUTO REDIAL . 7 Press Set . Ex: • T o disable automatic redialling, use d or u to select OFF , then press Set . Press Stop to return to standby mode. • T o enable automatic redialling, use d or u to select ON . Continue with the steps below . 8 Press Set twice. Ex: 9 Use the numeric buttons to[...]

Chapter 7 Sending Faxes 7-13 Sending Fax es Sequential Br oadcasting Sending a Document to Mor e Than One Destination This feature allows you to scan a document once and send it to several destinations. Y ou can send the document to a maximum of 1 13 destinations using a combination of the following dialling methods: • One-touch speed dialling: u[...]

7-14 Sending Faxes Chapter 7 ❚ Regular dialling: Use the numeric buttons to enter the fax Ex: number , then press Set . • Y ou can only enter one fax number this way . n • If you enter an incorrect destination, press Function , then Clear . Then press Function again, and enter the correct destination. • Y ou must enter the second fax number[...]

Chapter 7 Sending Faxes 7-15 Sending Fax es Sending a Document Using Group Dialling If you frequently send faxes to the same group of fax numbers, you can create a group of these numbers. Groups are stored under one-touch speed dialling buttons or coded speed dialling codes. For details, 1 p. 6-9. Delayed Sending Y ou can use your MultiP ASS to sen[...]

7-16 Sending Faxes Chapter 7 Documents Stor ed in Memor y Printing a List of Documents in Memory The MultiP ASS can print a list of documents stored in memory , along with the transaction number ( TX/RX NO. ) of each document. Once you know the transaction number of a document in memory , you can print it or delete it. These procedures are describe[...]

Chapter 7 Sending Faxes 7-17 Sending Fax es Printing a Document in Memory Before printing a document, make sure you have the correct BJ cartridge installed. Black & White Colour Document Document in Memory in Memor y Colour BJ cartridg e Printing possible. Printing possible. Black BJ cartridge Printing possible. Printing possible if converted t[...]

7-18 Sending Faxes Chapter 7 6 Press Set . 7 Press T to print the first page only , or press # to print all pages of the document. • The MultiP ASS prints the document. • If you are printing a colour document and have the Black BJ cartridge installed, these messages alternate in the LCD: Press T to print the document in black & white with t[...]

Chapter 7 Sending Faxes 7-19 Sending Fax es Deleting a Document Fr om Memor y Follow this procedure to delete a document from memory: 1 Press Function . 2 Press Memory Reference . 3 Use d or u to select DELETE DOCUMENT . 4 Press Set . Ex: 5 Use d or u to select the transaction Ex: number ( TX/RX NO. ) of the document you want to delete. • The mar[...]

7-20 Sending Faxes Chapter 7[...]

Receiving Fax es Chapter 8 Receiving Faxes 8-1 Chapter 8 Receiving Faxes Different Wa ys to Receive a Fax .............................................................8-2 Receiving Faxes Automatically: F AX ONL Y MODE ...............................8-3 Setting F AX ONL Y MODE ..................................................................8-3 Rec[...]

8-2 Receiving Faxes Chapter 8 Dif ferent W ays to Receive a Fax The MultiP ASS provides you with several modes for receiving faxes. T o determine which mode best suits your requirements, refer to the table below: Once you have decided which mode is suitable for your needs, set the mode as described in this chapter . Y ou can change the mode at any [...]

Receiving Fax es Chapter 8 Receiving Faxes 8-3 Receiving Faxes Automatically: F AX ONL Y MODE If you have a separate telephone line for the MultiP ASS, set F AX ONL Y MODE for the MultiP ASS to answer all calls as fax calls. Setting F AX ONL Y MODE Y our MultiP ASS is factory-set to FAX ONL Y MODE . If you have not changed the receive mode to Fax/T[...]

8-4 Receiving Faxes Chapter 8 10 Press Stop to return to standby mode. Ex: 11 Confirm that FaxOnly is displayed in the LCD. Ex: • If FaxOnly is not displayed, press Receive Mode to select F AX ONL Y MODE . After a few seconds, the LCD returns to standby mode. The MultiP ASS assumes all incoming calls are from fax machines sending faxes. It receiv[...]

Receiving Fax es Chapter 8 Receiving Faxes 8-5 Receiving Both Faxes and T elephone Calls Automatically: Fax/T el Mode Set this mode if you want your MultiP ASS to automatically switch between voice and fax calls. n For this mode, you need to connect the optional handset or a telephone to your unit. ( 1 p. 2-6) Setting Fax/T el Mode Follow this proc[...]

8-6 Receiving Faxes Chapter 8 Setting the Options for Fax/T el Mode If you set Fax/T el Mode , you can control precisely how the MultiP ASS handles incoming calls by adjusting the following settings: • Adjust the time the unit takes to check whether a call is from a fax machine or a telephone ( RING ST ART TIME setting). • Adjust the length of [...]

Receiving Fax es Chapter 8 Receiving Faxes 8-7 Follow this procedure to set the Fax/T el Mode options: 1 Follow steps 1 to 9 on page 8-5. 2 Press Set . Ex: 3 Use the numeric buttons to enter the Ex: time the unit waits before ringing when it receives a call. • Y ou can select from 0 to 30 seconds. • The default setting is eight seconds. 4 Press[...]

8-8 Receiving Faxes Chapter 8 Receiving Faxes Manually: MANUAL MODE In MANUAL MODE , if you connect the optional handset or a telephone to your MultiP ASS, you can receive voice calls as well as manually activate reception of faxes. Y ou can activate reception from the MultiP ASS or from the telephone connected to the unit (this is called Remote re[...]

Receiving Fax es Chapter 8 Receiving Faxes 8-9 4 ❚ If you hear a person’s voice: Start your conversation. If the caller wants to send a fax after talking to you, ask them to press the start button on their fax machine. When you hear a slow beep, press Start on the MultiP ASS to begin receiving the fax. Hang up the handset. • If the telephone [...]

8-10 Receiving Faxes Chapter 8 Receiving With an Answering Machine: ANS.MACHINE MODE Connecting an answering machine to the MultiP ASS allows you to receive faxes and telephone messages while you are out. In ANS.MACHINE MODE , the MultiP ASS allows the answering machine to answer incoming calls, then listens for the fax tone and automatically recei[...]

Receiving Fax es Chapter 8 Receiving Faxes 8-11 Receiving Faxes to the MultiP ASS Suite When your PC is on, you can set the MultiP ASS Suite to automatically upload incoming faxes from the MultiP ASS to your PC. ( 1 MultiP ASS Suite User’ s Guide ) When Y our PC is Off If you have set the MultiP ASS Suite to upload received faxes from the MultiP [...]

8-12 Receiving Faxes Chapter 8 Receiving in Colour Y our MultiP ASS has been factory-set to receive faxes in colour from fax machines with colour capability . When receiving a fax, your MultiP ASS detects if the incoming fax is a colour or black & white transaction, and prints the fax accordingly . For automatic printing of received colour faxe[...]

Receiving Fax es Chapter 8 Receiving Faxes 8-13 Receiving While Per for ming Other T asks Since the MultiP ASS is a multitasking device, it can receive faxes and voice calls while you are performing other tasks. If you receive a fax while you are performing certain tasks, the MultiP ASS stores the incoming fax in memory . Then, as soon as you finis[...]

8-14 Receiving Faxes Chapter 8 T elstra FaxStr eam ™ Duet (Australia Only) In Australia, T elstra offers the FaxStream ™ Duet capability . This service allows you to assign two numbers to your line: one for fax and one for telephone. When the fax number is called, the network sends a specific ring tone which your unit recognises and automatical[...]

Receiving Fax es Chapter 8 Receiving Faxes 8-15 9 Press Set . 10 Press Stop to return to standby mode. Ex: n When the RX MODE setting is set to NET SWITCH , no other receive mode can be selected with the Receive Mode button. Network Switch System Operation The procedure for using the network switch system is almost the same as when using the MultiP[...]

8-16 Receiving Faxes Chapter 8 T elecom FaxAbility (New Zealand Only) In New Zealand, T elecom N.Z. offers the FaxAbility capability . This service allows you to assign two numbers to your line: one for fax and one for telephone. When the fax number is called, the network sends a specific ring tone which your unit recognises and automatically handl[...]

Receiving Fax es Chapter 8 Receiving Faxes 8-17 10 Press Stop to return to standby mode. Ex: n When the RX MODE setting is set to NET SWITCH , no other receive mode can be selected with the Receive Mode button. Network Switch System Operation The procedure for using the network switch system is almost the same as when using the MultiP ASS over a no[...]

8-18 Receiving Faxes Chapter 8[...]

Chapter 9 Special Features 9-1 Special Features Chapter 9 Special Featur es Special Dialling ...................................................................................9-2 Dialling an Overseas Number (With Pauses) ..................................9-2 Switching T emporarily to T one Dialling ............................................9-4 C[...]

9-2 Special Features Chapter 9 Special Dialling Dialling an Overseas Number (With Pauses) When you dial or register an overseas number , you may need to insert a pause within and/or after the number . The length and location of the pause depends on the telephone system of your country . Follow this procedure to dial an overseas number with pauses: [...]

Chapter 9 Special Features 9-3 Special Features 6 Use the numeric buttons to dial the country Ex: code, the area code, and the fax/telephone number of the other party . • If you enter the wrong number , press Stop and start again from step 4. 7 If necessary , press R /Pause to enter Ex: a pause. • A pause at the end of a number (P) is fixed to [...]

9-4 Special Features Chapter 9 Switching T emporarily to T one Dialling Many information services for banks, airline reservations, hotel reservations, etc., require tone dialling for their services. If your MultiP ASS is connected to a rotary pulse line, follow this procedure to set the unit temporarily for tone dialling: 1 Open the document tray .[...]

Chapter 9 Special Features 9-5 Special Features Confir ming a Dial T one * This feature allows you to set your MultiP ASS to listen for and detect a dial tone in the middle of a fax/telephone number before dialling the rest of the number . This is called Dial tone detection . Use this feature only when you register a number for speed dialling. n Fo[...]

9-6 Special Features Chapter 9 Restricting Use of Y our MultiP ASS By enabling the restriction feature of your MultiP ASS, you can prevent unauthorised people from making calls and sending faxes. Enabling Restriction of Y our MultiP ASS T o restrict use of your MultiP ASS, you need to enable the LOCK PHONE setting. T o prevent access to the LOCK PH[...]

Chapter 9 Special Features 9-7 Special Features 10 Press Stop to return to standby mode. Ex: Restriction of your MultiP ASS is now enabled. No one can make calls or send faxes. (This setting does not restrict incoming calls or faxes.) Cancelling Restriction of Y our MultiP ASS If you have previously set a password and enabled the LOCK PHONE setting[...]

9-8 Special Features Chapter 9 9 Press Set . 10 Press Stop to return to standby mode. Ex: Restriction of the unit is disabled. Anyone can make calls or send faxes. 15:00 FaxOnly DA TE SETUP[...]

Chapter 10 Making Copies 10-1 Making Copies Chapter 10 Making Copies Documents Y ou Can Copy .....................................................................10-2 Copying Documents ...............................................................................10-2 Setting the Length of the Bottom Margin .........................................[...]

10-2 Making Copies Chapter 10 Documents Y ou Can Copy For information on the types of documents you can copy , their requirements, and details on loading documents, 1 Chapter 4. Copying Documents One of the MultiP ASS’ convenient features is its ability to make high-quality black & white and colour copies. Follow this procedure to make copies[...]

Chapter 10 Making Copies 10-3 Making Copies ❚ For black & white copying: Make sure the Colour/B&W button’s light Ex: is off, then press Ima ge Quality to select the image quality setting you want. • If the Colour/B&W button’s light is on, press Colour/B&W to turn it off. • Y ou can select from the following: – B&W TE[...]

10-4 Making Copies Chapter 10 Setting the Length of the Bottom Mar gin Y ou can adjust the length of the bottom margin for colour copying and colour reception. The default margin length is NORMAL (26 mm). Follow this procedure to set the length of the bottom margin: 1 Press Function . 2 Press Data Registration . 3 Press Set . 4 Use d or u to select[...]

Chapter 1 1 Reports and Lists 11-1 Reports and Lists Chapter 11 Repor ts and Lists Summary of Lists and Repor ts .............................................................1 1-2 A CTIVITY REPORT ..................................................................................1 1-3 TX (T ransmission) REPORT .......................................[...]

11-2 Reports and Lists Chapter 1 1 Summar y of Lists and Repor ts The table below shows the lists and reports that can be printed from your MultiP ASS. Refer to the pages indicated for more details. Report or List USER’S DA T A LIST ACTIVITY REPORT TX (T ransmission) REPORT RX (Reception) REPORT MUL TI TX/RX (Transaction) REPORT DOC. MEMORY LIST [...]

Chapter 1 1 Reports and Lists 11-3 Reports and Lists ACTIVITY REPOR T The MultiP ASS is factory-set to automatically print an ACTIVITY REPORT after every 20 transactions. If you want to print an ACTIVITY REPORT before it is automatically printed, follow this procedure: n If you prefer the MultiP ASS not to print an ACTIVITY REPORT after every 20 tr[...]

11-4 Reports and Lists Chapter 1 1 TX (T ransmission) REPOR T The MultiP ASS is factory-set to print a TX (transmission) REPOR T only when an error occurs during sending. T o change this setting, 1 TX REPORT , p. 14-5. If you set the MultiP ASS to print a report, a TX REPOR T or an ERROR TX REPOR T , similar to the ones below , will be printed depe[...]

Chapter 1 1 Reports and Lists 11-5 Reports and Lists MUL TI TX/RX (T ransaction) REPORT If the transmission was a sequential broadcast, a MUL TI TX/RX (transaction) REPOR T , similar to the one below , will be printed. RX (Reception) REPOR T The MultiP ASS is factory-set not to print an RX (reception) REPORT even if an error occurs during reception[...]

11-6 Reports and Lists Chapter 1 1[...]

Chapter 12 Maintenance 12-1 Maintenance Chapter 12 Maintenance P eriodic Cleaning ...................................................................................12-2 Cleaning the MultiP ASS’ Exterior .........................................................12-2 Cleaning the MultiP ASS’ Interior ..............................................[...]

12-2 Maintenance Chapter 12 Periodic Cleaning Y our MultiP ASS requires little periodic maintenance. This section describes the necessary cleaning procedures for your MultiP ASS. Please note the following before cleaning your unit: • Be sure to disconnect the power cord before cleaning the MultiP ASS. Since documents in memory are erased when the[...]

Chapter 12 Maintenance 12-3 Maintenance Cleaning the MultiP ASS’ Interior Cleaning Inside the Printer Cover T o prevent ink spots and paper dust from accumulating inside the MultiP ASS and affecting print quality , clean the unit’s print area periodically . Follow this procedure to clean inside the MultiP ASS: 1 Disconnect the power cord from t[...]

12-4 Maintenance Chapter 12 4 Use a clean, soft, dry , lint-free cloth to remove any ink or paper debris from the unit’s interior (shaded area), especially around the platen. • Be careful not to touch the BJ cartridge or its holder . 5 When you are finished, close the printer cover . 6 Close the document tray . 7 Reconnect the power cord.[...]

Chapter 12 Maintenance 12-5 Maintenance Cleaning the Scanner Components Follow this procedure to periodically check and clean the scanner components: 1 Disconnect the power cord from the MultiP ASS. 2 Open the document tray . 3 Open the operation panel partially by gently pulling it towards you. • It only opens slightly . 4 While holding the oper[...]

12-6 Maintenance Chapter 12 5 Clean the shaded areas of the operation panel. • Dirt and dust particles that collect on the underside of the operation panel affect the quality of the documents you copy or send. 6 Use a clean, soft, dry , lint-free cloth to wipe up paper dust from the areas (shaded) surrounding the separation roller . 7 When you ar[...]

Chapter 12 Maintenance 12-7 Maintenance BJ Car tridge BJ Cartridges and BJ T anks A BJ cartridge is made up of a “holder” that contains the print head unit, and different colour BJ ink tanks that are placed inside the “holder .” Y ou can replace individual BJ tanks as they run out. Y ou can purchase the following BJ cartridges and tanks for[...]

12-8 Maintenance Chapter 12 ■ BC-30e Black BJ Cartridge Prints in monochrome. It contains one black BJ tank. When to Replace a BJ Cartridge or BJ T ank How frequently you need to replace a BJ cartridge or tank depends on how you use your MultiP ASS. If you print many graphics, halftones, or greyscales, you will need to replace them more often tha[...]

Chapter 12 Maintenance 12-9 Maintenance n • T o help ensure the maximum life of your BJ cartridges, always follow the guidelines for cartridge maintenance. ( 1 p. 2-13) • For optimum printing results and to avoid printing problems, Canon recommends that you only use the Canon BJ cartridges and tanks described in this guide. • For BJ cartridge[...]

12-10 Maintenance Chapter 12 T esting and Cleaning the BJ Cartridge Print Head The print head in the BJ cartridge contains nozzles through which ink is propelled onto the paper . T o maintain the best possible print quality , these nozzles need to be cleaned from time to time. Y our MultiP ASS is equipped with a print head cleaning function that do[...]

Chapter 12 Maintenance 12-11 Maintenance Cleaning the BJ Cartridge Print Head If your printouts become faint or streaked, or if their quality otherwise deteriorates, print the nozzle check pattern to see if the print head nozzles are operating properly ( 1 p. 12-10). If the pattern is broken, missing, or a specific colour is not printed, clean the [...]

12-12 Maintenance Chapter 12 Replacing the BJ Cartridge This section describes how to replace the BJ cartridge. Before replacing the BJ cartridge, be sure to read the section When to Replace a BJ Car tr idge or BJ T ank . ( 1 p. 12-8) n • The procedure explained here is the same for replacing an old BJ cartridge with a new one, or simply exchangi[...]

Chapter 12 Maintenance 12-13 Maintenance 4 Raise the blue cartridge lock lever on the cartridge holder and remove the BJ cartridge. • Discard the old BJ cartridge immediately according to the local laws and regulations for disposal of consumables. Y ou may want to place it in a plastic bag to keep any residual ink from spilling. • Spilled ink c[...]

12-14 Maintenance Chapter 12 7 Press on the two orange tabs and remove the two orange pieces from the BJ cartridge. 8 Install the BJ tanks into the BJ cartridge. Be sure to install them in their correct slot. The illustration here shows the correct colour array of BJ tanks in a BJ cartridge. • For details on the BJ tanks for each BJ cartridge, 1 [...]

Chapter 12 Maintenance 12-15 Maintenance 9 Insert the BJ tank into the far right slot on the BJ cartridge, then press it down from the top until it clicks into position. 10 For the Colour and Photo BJ cartridges, repeat steps 8 and 9 to install the other BJ tanks. Be sure to install them in the correct order and to insert them in the slots from rig[...]

12-16 Maintenance Chapter 12 Aligning the Print Head When you replace an old BJ cartridge for a new one, you need to align the print head position of the BJ cartridge before printing. Follow this procedure to align the print head: 1 Press Function . 2 Press Cleaning . 3 Use d or u to select ALIGN PRINT HEAD . 4 Press Set twice. • The MultiP ASS p[...]

Chapter 12 Maintenance 12-17 Maintenance 9 Press Set twice. • The MultiP ASS prints the HQ pattern. ( 1 sample below) 10 Press Set again. 11 For the printed B1 pattern, use d or u Ex: to enter the value above the perfectly aligned lines. 12 Press Set . 13 For the printed B2 pattern, use d or u Ex: to enter the value above the perfectly aligned li[...]

12-18 Maintenance Chapter 12 Replacing a BJ T ank This section describes how to replace a BJ tank in an installed BJ cartridge. Before replacing a BJ tank, be sure to read the section When to Replace a BJ Car tridge or BJ T ank . ( 1 p. 12-8) n • Do not leave empty BJ tanks in the BJ cartridge. Remove them immediately when they run out of ink, an[...]

Chapter 12 Maintenance 12-19 Maintenance 4 Press on the tab to release the empty BJ tank, then remove it from its slot. • Do not remove the BJ cartridge from the MultiP ASS. • Do not remove several BJ tanks together . Remove and replace each one individually to ensure that they are inserted in the correct slot. Inserting them in the wrong slot [...]

12-20 Maintenance Chapter 12 7 Repeat steps 4 to 6 to remove and install other BJ tanks. Be sure to install them in their correct slot. The illustration here shows the correct colour array of BJ tanks in a BJ cartridge. • For details on the BJ tanks for each BJ cartridge, 1 p. 12-7. 8 Close the printer cover . • The LCD displays CART . RETURN w[...]

Chapter 13 T roubleshooting 13-1 T roubleshooting Chapter 13 T roubleshooting If Y ou Cannot Solve the Prob lem ..........................................................13-2 Clearing Jams .........................................................................................13-3 Jams in the ADF ...................................................[...]

13-2 T roubleshooting Chapter 13 If Y ou Cannot Solve the Pr oblem If you have a problem with your MultiP ASS and you cannot solve it by referring to the information in this chapter , contact your local authorised Canon dealer or the Canon help line. Canon’s support personnel are trained in the technical support of Canon’ s products and should [...]

Chapter 13 T roubleshooting 13-3 T roubleshooting Clearing Jams Jams in the ADF When a document jams or misfeeds in the ADF , the LCD displays CHECK DOCUMENT . Follow this procedure to clear the document jam: n Y ou do not need to unplug the unit when clearing document jams. 1 Press Stop . 2 Open the operation panel partially by gently pulling it t[...]

13-4 T roubleshooting Chapter 13 Jams in the Multi-Purpose T ray If print media jams in the multi-purpose tray , the LCD displays CLEAR P APER JAM . Follow this procedure to clear the jam: n Y ou do not need to unplug the unit when clearing paper jams. 1 Close the document tray if necessary . 2 Gently pull any jammed paper out of the unit as shown.[...]

Chapter 13 T roubleshooting 13-5 T roubleshooting LCD Messages The following messages are displayed in the LCD when the MultiP ASS is performing a function or encounters an error . The error code appears in the ACTIVITY REPOR T . ( 1 p. 1 1-3) Message Er ro r Code Cause Action AUTO REDIAL BUSY/NO SIGNAL — #005/018 The unit is waiting to redial th[...]

13-6 T roubleshooting Chapter 13 Message Er ro r Code Cause Action C INK EMPTY CARTRIDGE JAMMED CHANGE CARTRIDGE CHECK COVER CHECK DOCUMENT CHECK P APER SIZE — — #052 — #001 — The Cyan BJ tank in the Colour or Photo BJ cartridge is empty . The cartridge holder cannot move. This is normally due to a paper jam. The printer cover is open and t[...]

Chapter 13 T roubleshooting 13-7 T roubleshooting Message Er ro r Code Cause Action CHECK PRINTER CLEAR P APER JAM CONVERT CLR>B&W? DOC. TOO LONG — — — #003 There may be an obstruction that is not allowing the cartridge holder mechanism to move. The BJ cartridge may be defective. The waste ink tank (which holds the ink used for print h[...]

13-8 T roubleshooting Chapter 13 Message Er ro r Code Cause Action ECM RX ECM TX INST ALL BC-33 — — — The unit is receiving a fax using Error Correction Mode (ECM). The unit is sending a fax using Error Correction Mode (ECM). Y ou tried to make a colour copy with the installed Black BJ cartridge. Y ou tried to print a received colour fax with[...]

Chapter 13 T roubleshooting 13-9 T roubleshooting Message Er ro r Code Cause Action INST ALL BC33/30 INST ALL BC33/34 K INK EMPTY LOAD P APER M INK EMPTY MEMORY FULL — — — — — #037 Y ou disabled the PHOTO INK PRINT setting ( 1 p. 14-8) and tried to make a black & white copy , print a received black & white fax, print a report, or [...]

13-10 T roubleshooting Chapter 13 Message Er ro r Code Cause Action MEMORY FULL ( Continued ) MEMORY USED nn % NO RX P APER NO TEL # NOT A V AILABLE PHOTO INK IN USE — #012 #022 #025 — The unit’s memory is full because you tried to send or copy too many pages at once, or a very long or detailed document. Shows the percentage of memory current[...]

Chapter 13 T roubleshooting 13-11 T roubleshooting Message Er ro r Code Cause Action PRINT W/ BC-34? REC’D IN MEMORY RECEIVED IN FILE TRY AGAIN IN B&W TX/RX CANCELLED TX/RX NO. nnnn — — — #085 — — Y ou disabled the PHOTO INK PRINT setting ( 1 p. 14-8) and the unit is confirming that it is all right to print a colour document in memo[...]

13-12 T roubleshooting Chapter 13 TX/RX NO. nnnn SCANNING P .nnn MEMORY FULL (Three messages toggle.) W AIT COOLING Y INK EMPTY — — — The unit is sending a document and its memory is full. During printing, the BJ cartridge print head may have become too hot. The Y ellow BJ tank in the Colour or Photo BJ cartridge is empty . The unit continues[...]

Chapter 13 T roubleshooting 13-13 T roubleshooting Paper Feeding Pr oblems ■ Paper does not load. The multi-purpose tra y may contain too many sheets. • Make sure the paper stack in the multi-purpose tray does not exceed the paper limit mark ( P ). ( 1 p. 2-17) P aper may not be loaded correctl y . • Make sure the paper stack is loaded proper[...]

13-14 T roubleshooting Chapter 13 ■ T ransparencies or back print film do not feed corr ectly . The transparencies or back print film ma y not be loaded correctly . • Make sure they are loaded properly ( 1 p. 2-17). Do not load more than 30 transparencies or 10 back print film sheets in the multi-purpose tray . ■ Repeated paper jams occur . T[...]

Chapter 13 T roubleshooting 13-15 T roubleshooting The one-touch speed dialling b utton or coded speed dialling code y ou entered may not be registered f or the feature you want to use. • Check the one-touch speed dialling button or coded speed dialling code and make sure it is registered correctly . ( 1 Chapter 6) Y ou dialled or have been pr ov[...]

13-16 T roubleshooting Chapter 13 ■ Cannot send using Error Corr ection Mode (ECM). The other party’ s fax machine may not support ECM. • If the other party’s fax machine does not support ECM, then the document is sent in normal mode without error checking. ECM may be disab led. • Make sure ECM is on. ( 1 ECM TX , p. 14-6) ■ Errors occu[...]

Chapter 13 T roubleshooting 13-17 T roubleshooting ■ The MultiP ASS does not switch automatically between telephone and fax reception. The MultiP ASS may not be set to s witch automatically between telephone and fax reception. • For the MultiP ASS to switch automatically , the receive mode must be set to Fax/T el Mode , ANS.MACHINE MODE , or NE[...]

13-18 T roubleshooting Chapter 13 ■ Faxes do not print. The BJ cartridg e or tanks may not be installed pr operly . • Make sure the BJ cartridge and tanks are installed properly . ( 1 p. 2-13) • Be sure to remove the protective tape from the BJ cartridge before you install it. ( 1 p. 2-15) The BJ cartridg e print head may need c leaning. • [...]

Chapter 13 T roubleshooting 13-19 T roubleshooting Copying Pr oblems ■ The MultiP ASS will not make a copy . One or more BJ tanks in the installed BJ cartridg e may be empty . • Check for an error message in the LCD ( 1 p. 13-5) and replace if necessary . ( 1 p. 12-18) Y ou may be trying to make copies with the incorrect BJ cartridg e installed[...]

13-20 T roubleshooting Chapter 13 T elephone Pr oblems ■ Y ou cannot dial. The telephone line may not be connected pr operly . • Make sure all line connections are secure. ( 1 p. 2-6) The power cor d may not be plugged in securely . • Check that the power cord is plugged securely into the MultiP ASS and into the wall outlet ( 1 p. 2-9). If th[...]

Chapter 13 T roubleshooting 13-21 T roubleshooting The BJ cartridg e print head may be w orn out. • Determine if the problem is with the BJ cartridge print head ( 1 p. 12-8) and replace the BJ cartridge if necessary . ( 1 p. 12-12) Y ou may not have aligned the BJ cartridge print head after installing a new BJ cartridg e. • Align the BJ cartrid[...]

13-22 T roubleshooting Chapter 13 One or more BJ tanks in the installed BJ cartridg e may be empty . • Check for an error message in the LCD ( 1 p. 13-5) and replace if necessary . ( 1 p. 12-18) n For additional troubleshooting, 1 MultiP ASS Suite User’ s Guide . Printing Pr oblems ■ The Alarm light comes on and the MultiP ASS beeps while pri[...]

Chapter 13 T roubleshooting 13-23 T roubleshooting The BJ cartridg e print head may need c leaning. • Refer to the flow chart ( 1 p. 12-9) and clean the BJ cartridge print head if necessary . ( 1 p. 12-1 1) The BJ cartridg e or tanks may need to be replaced. • Determine if the problem is with the BJ cartridge or tanks ( 1 p. 12-8), and replace [...]

13-24 T roubleshooting Chapter 13 ■ The printout curls. Y our page may inc lude a large amount of ink. • Leave the page in the output tray for 30 to 60 seconds to allow the ink to dry . Then remove the page carefully without touching any surfaces. • The paper you are using may be too thin. Printing dense graphics on light paper stock may caus[...]

Chapter 13 T roubleshooting 13-25 T roubleshooting ■ Nothing appears in the LCD. The power cor d may not be plugged in securely . • Check that the power cord is plugged securely into the MultiP ASS and into the wall outlet ( 1 p. 2-9). If the unit is plugged into a power strip, make sure the power strip is plugged in and turned on. If the LCD r[...]

13-26 T roubleshooting Chapter 13 If a Power Cut Occurs If power is suddenly lost due to an outage or accidental unplugging, a built-in battery retains the user data settings and the speed dialling settings. However , any sent or received documents stored in memory will be lost. During a power cut, functions are limited as follows: • Y ou cannot [...]

Chapter 14 Summary of Settings 14-1 Summary of Settings Chapter 14 Summar y of Settings Understanding the Menu System ..........................................................14-2 Accessing the Menus ...........................................................................14-2 User Settings Menu ..................................................[...]

14-2 Summary of Settings Chapter 14 Understanding the Menu System The MultiP ASS menu system allows you to customise the way your unit operates. It consists of six menus, each containing settings that control different functions of your MultiP ASS. n • If your MultiP ASS is connected to a PC, we recommend using the MultiP ASS Suite to adjust sett[...]

Chapter 14 Summary of Settings 14-3 Summary of Settings 6 Refer to the appropriate table ( 1 following pages) and use these guidelines to select and register settings: ❚ Use d or u to scroll through the settings. ❚ T o register a setting or access sub-settings, press Set. ❚ T o return to a previous level, press Data Registration . • For you[...]

14-4 Summary of Settings Chapter 14 DA TE & TIME UNIT TELEPHONE # UNIT NAME TX TERMINAL ID TTI POSITION TELEPHONE # MARK SCAN CONTRAST OFFHOOK ALARM VOLUME CONTROL CALLING VOLUME KEYP AD VOLUME ALARM VOLUME LINE MONITOR VOL RX CALL LEVEL TEL LINE TYPE R-KEY SETTING Sets the current date. ( 1 p. 3-7) Enters the fax/telephone number you want to a[...]

Chapter 14 Summary of Settings 14-5 Summary of Settings TX REPORT PRINT WITH IMAGE RX REPORT ACTIVITY REPORT AUTO PRINT Enables/disables automatic printing of a transmission report. ( 1 p. 1 1-4) PRINT ERROR ONL Y : Prints a report only when a transmission error occurs. OUTPUT YES : Prints a report every time you send a document. OUTPUT NO : No rep[...]

14-6 Summary of Settings Chapter 14 ECM TX MID P AUSE SET AUTO REDIAL REDIAL TIMES REDIAL INTERV AL TIME OUT COLOUR DIRECT TX Enables/disables Error Correction Mode (ECM) during transmission. Selects the length of the pause entered when you press R /P ause . Enables/disables automatic redialling if the other party’s line is busy on the first atte[...]

Chapter 14 Summary of Settings 14-7 Summary of Settings ECM RX RX MODE INCOMING RING RING COUNT MAN/AUTO SWITCH F/T RING TIME REMOTE RX REMOTE RX ID MEMORY RX COLOUR RX Enables/disables Error Correction Mode (ECM) during reception. Selects the receive mode. ( 1 Chapter 8) If you select F AX/TEL AUTO SW , you can select additional sub-settings. ( 1 [...]

14-8 Summary of Settings Chapter 14 RX REDUCTION REDUCE DIMENSION P APER SIZE BOTTOM MARGIN PHOTO INK PRINT Enables/disables reduction of faxes to fit on the paper loaded in the multi-purpose tray . Selects the direction of the reduction. Selects the size of the paper loaded in the multi- purpose tray . Selects the length of the bottom margin for c[...]

Chapter 14 Summary of Settings 14-9 Summary of Settings (Default settings are shown in bold type.) UN/LOCK PHONE P ASSWORD LOCK PHONE DA TE SETUP DISPLA Y LANGUAGE TX ST ART SPEED RX ST ART SPEED Enables/disables restriction of the MultiP ASS. ( 1 p. 9-6) Enters a password to restrict access to the LOCK PHONE setting below . Enables/disables restri[...]

14-10 Summary of Settings Chapter 14[...]

Appendix A Specifications A-1 Specifications Appendix A Specifications General Specifications ............................................................................A-2 Facsimile ...................................................................................................A-2 Copier ........................................................[...]

A-2 Specifications Appendix A General Specifications P ower Source 200–240 V/50–60 Hz P ower Consumption – Maximum: Approx. 45 W – Standby: Approx. 6.5 W W eight 6.6 kg (With components attached) Dimensions (W × D × H) En vironmental Conditions – T emperature: 10°–32.5°C – Humidity: 20%–85% Liquid Crystal Display (LCD) 16 × 1 D[...]

Appendix A Specifications A-3 Specifications Dialling – Automatic dialling One-touch speed dialling (12 destinations) Coded speed dialling (100 destinations) Group dialling (Max. 1 1 1 destinations) – Regular dialling (with numeric buttons) – Automatic redialling – Manual redialling – Pause button – Redial button – D.T . button* Netwo[...]

A-4 Specifications Appendix A BJ Cartridges Colour BJ Cartridg e (BC-33e) – Nozzles: 48 per colour – Ink Colours: Black, cyan, magenta, yellow – Cartridge Y ield*: Approx. 300 sheets (7.5% coverage per colour) – Print Head Life: 3000 pages Photo BJ Cartridg e (BC-34e) – Nozzles: 48 per colour – Ink Colours: Photo Black, photo cyan, phot[...]

Appendix B Options B-1 Options Appendix B Options Optional Handset .....................................................................................B-2 Package Contents ..................................................................................B-2 Attaching the Handset to Y our MultiP ASS .............................................B-3 [...]

B-2 Options Appendix B Optional Handset An optional handset is available for connection to your MultiP ASS. Contact your Canon dealer for more information on purchasing this option. Package Contents Make sure your handset package includes the following items: If anything is damaged or missing, notify your Canon dealer immediately . n Ringer Equival[...]

Appendix B Options B-3 Options Attaching the Handset to Y our MultiP ASS Follow this procedure to attach the handset to your MultiP ASS: 1 Use a screwdriver to remove the two covers on the left side of the unit. 2 Remove the screws from the plugs and insert the plugs into the holes on the handset cradle. Then insert the plugs (with the handset crad[...]

B-4 Options Appendix B Maintaining Y our Handset T o maintain your handset in top working condition, be sure to follow these guidelines: • Do not leave your handset exposed to direct sunlight. • Do not install your handset in hot or humid conditions. • Do not spray aerosol polishes on your handset since they may enter the holes on your handse[...]

Index I-1 Index Index u button: 2-12, 14-2 d button: 2-12, 14-2 l button: 2-12, 3-5 r button: 2-12, 3-4, 3-5 R (Redial)/Pause button: 2-1 1, 7-10, 9-2 1-TOUCH SPD DIAL LIST description: 1 1-2 printing: 6-13 sample: 6-14 A Accessing, menus: 14-2, 14-3 ACTIVITY REPORT description: 1 1-2 printing: 1 1-3 sample: 1 1-3 setting: 1 1-3, 14-5 Adaptor , B.T[...]

I-2 Index Black BJ cartridge: 12-8 BJ tank: 12-7, 12-8 Black & white copying: 10-2, 10-3 Black & white sending setting: 7-2 setting resolution: 7-3 BOTTOM MARGIN setting: 10-4, 14-8 Broadcasting, sequential: 7-13 to 7-15 Bubble Jet paper: 5-2, 5-5 BUSY/NO SIGNAL message: 13-5 Buttons: 2-1 1, 2-12 ( See also individual button names ) numeric[...]

Index I-3 Index Container , BJ cartridge: 2-2, 12-13 Contrast, setting scanning: 7-4 Conventions, type: 1-2, 1-3 CONVERT CLR>B&W? message: 13-7 Copy button: 2-1 1, 10-2 Copying: 10-2, 10-3 document requirements: 4-2, 4-3 problems: 13-19 setting scanning contrast: 7-4 Cord, power: 2-2, 2-9 Correcting mistake: 3-5 Cover , printer: 2-10 Custome[...]

I-4 Index F AX/TEL AUTO SW setting: 8-5, 14-7 Fax/T el Mode description: 8-2 setting: 8-5 setting options for: 8-6, 8-7 FaxAbility: 8-16, 8-17 FaxOnly display ( See F AX ONL Y MODE ) FaxStream ™ Duet: 8-14, 8-15 FaxT el display ( See Fax/T el Mode ) Feed lever , document: 2-1 1, 4-2 Feeding, paper problems: 13-13, 13-14 Film ( See individual film[...]

Index I-5 Index M M INK EMPTY message: 13-9 Magenta BJ tank: 12-7 Maintenance, safety instructions: 1-4 MAN/AUTO SWITCH setting: 14-7 Manual display ( See MANUAL MODE ) Manual document feed: 4-2, 4-4, 4-5 MANUAL MODE description: 8-2 receiving in: 8-8, 8-9 setting: 8-8 Manual redialling: 7-10 cancelling: 7-10 Manual sending via the handset: 7-7, 7-[...]

I-6 Index Optional handset ( See Handset) Output tray: 2-2, 2-5, 2-10 OUTSIDE IMAGE setting: 14-4 Overseas number , dialling: 9-2, 9-3 P Paper: 5-2, 5-4 ( See also individual paper names ) feeding problems: 13-13, 13-14 guide: 2-10 guidelines: 2-17, 2-18 loading: 2-17 to 2-19, 5-6 plain ( See Plain paper) printable area: 5-3 rest: 2-10 thickness le[...]

Index I-7 Index paper feeding: 13-13, 13-14 print quality: 13-20 to 13-22 printing: 13-22 to 13-24 receiving: 13-16 to 13-18 receiving in memory when: 8-13 sending: 13-14 to 13-16 telephone: 13-20 PSTN setting: 3-1 1, 14-4 Q Quality adjusting: 7-2 to 7-4 print problems: 13-20 to 13-22 Quantity document: 4-2 print media: 5-2 R R button: 2-12, 3-1 1 [...]

I-8 Index Sender information description: 3-6 printing list to check: 3-9 registering: 3-6 to 3-8 Sending cancelling: 7-9 delayed: 7-15 document requirements: 4-2, 4-3 manual via the handset: 7-7, 7-8 memory: 7-6, 7-7 methods: 7-6 to 7-8 preparing for: 7-2 to 7-5 problems: 13-14 to 13-16 sequential broadcasting: 7-13 to 7-15 setting for black &[...]

Index I-9 Index TTI POSITION setting: 14-4 TX (T ransmission) REPORT : 1 1-2, 1 1-4 Settings menu: 14-6 TX REPORT setting: 14-5 TX ST ART SPEED setting: 14-9 TX TERMINAL ID setting: 14-4 TX/RX CANCELLED message: 13-1 1 TX/RX NO. nnnn , SCANNING P . nnn , MEMORY FULL message: 13-12 TX/RX NO. nnnn message : 13-1 1 T ype conventions, this guide: 1-2, [...]

I-10 Index[...]