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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Castelle FaxPress, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Castelle FaxPress one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Castelle FaxPress. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Castelle FaxPress should contain:
- informations concerning technical data of Castelle FaxPress
- name of the manufacturer and a year of construction of the Castelle FaxPress item
- rules of operation, control and maintenance of the Castelle FaxPress item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Castelle FaxPress alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Castelle FaxPress, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Castelle service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Castelle FaxPress.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Castelle FaxPress item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Fa x P r e s s The Integrated Network Fax Server Getting S tarted Guide ™[...]
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Page 2
IMPOR T ANT NOTICE ©2007 Castelle ® . All Rights Reserved. FaxPress Getting Started Guide. 61-1323-001 This material is protected by international copyright la ws. Reproduction in any form is proh ibited without per - mission. Castelle is a U.S. Registered T radem ark of Castel le. FaxPress™ and F axmai n™ are trademarks of Castelle. Nov - el[...]
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Page 3
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Page 4
3 Content s Overview ____________ ___________ _____________ _____________ __________ ____________ 4 Introduction _____________ __________ _____________ _____________ ___________ _________ 5 Package Contents _____________ __________ _____________ _____________ ___________ _ 5 About the Castelle FaxPress 9.x CD-ROM _______________ _____________ _____[...]
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Page 5
Getting Started Guide 4 Overview This Guide describes: • FaxPress 9.x package and CD-ROM contents • FaxPress 9.x Server setup requirements and procedures • Enabling FaxPress 9.x with the Activation Key • FaxPress 9.x documentation • Castelle Support Resources • FaxPress Customer support agreem ent and conditio ns • FaxPress License Ag[...]
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Page 6
5 Introduction Introduction Congratulations on your new FaxPress network fax server . Th is guide is provid ed as a printed, introductory sup - plement to the electronic FaxPress Ad ministrator Guide and FaxPress User Guide, and contains a brief summary of the informatio n you need to know about get tin g the Fax Press up and running on your netwo [...]
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Page 7
Getting Started Guide 6 FaxPress Server Setup Before setting up your Fax Press server , you need to check your system to make sure it meets the Operatin g Sys - tem Requirements. Then you can read through the requ ired and optional setup procedures. The System Requi re - ments and both sets o f procedures are out lined in the foll owing sections. F[...]
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Page 8
7 FaxPress Server Setup When the unit is powered on, the red and green LEDs flash through a power-on sequence for about 15 sec - onds. The red LED remains il luminated after the sequence completes. This indicates that the FaxPress server is functional, and ready for software installation. 4. Install the F axPress 9.x Serv er Software (requires a Wi[...]
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Page 9
Getting Started Guide 8 FaxPress 9.x Product Activatio n Key The FaxPress server's FaxPress 9.x software must be activ ated with a Product Activation Key . This Key i s deter - mined by your FaxPress unit's serial number . Castelle provides three ways to access the Activation Ke y Request page and o btain your FaxPress unit's key cod[...]
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Page 10
9 FaxPress Server Setup 6. Follow the directi ons in the Request page to recei ve yo ur unit’ s Key code. W ri te this code down exactly as i t is given to you, or select the Key code and copy it (Ctrl-C). 7. Close the W eb Browser . In the Product Activation Key dialog box, select the Activate Product radio bu tton, then enter or pa ste in (Ctrl[...]
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Page 11
Getting Started Guide 10 FaxPress 9.x Document ation Electronic Document ation Castelle provides electronic versions of the Getting Star ted Guide, the Administrator Guide, the Email Gateway Guide, the User Guide, as well as ad diti onal FaxPress-related documentati on: • in the Documents folder on the Castelle FaxPress 9.x CD • in the Administ[...]
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Page 12
11 Castelle Resources Castelle Resources Castelle Corpora te Headqua rters 855 Jarvis Drive Suite 100 Morgan Hill, CA 95037 www .castelle.com Castelle North America Main: (408) 852-80 00 T oll Free: (800) 289-7555 Fax: (408) 852-8100 Email: sales@castelle.com Castelle Internatio nal Sales Main: (408) 852-80 00 T echn ical Support T o qualify for te[...]
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Page 13
Getting Started Guide 12 Web Site The Castelle web site provides a point of departure for a variety of information. Information regarding the follow ing topics is available at http://www.castelle.com/products/FaxPress • FaxPress Server Hardw are and Software • Sending, Receiving and Managing Faxes • Castelle Internet Faxing (CIF) • Email In[...]
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Page 14
13 FaxPress Support Agreement FaxPress Support Agreement Subject to Castelle's T erms and Conditions, upon Castelle's receipt of a comp leted W eb-based Product Registra - tion Form for the FaxPress Product ("Product"), Castelle will provide you ("Customer") with the followi ng sup - port services for the Product at no[...]
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Page 15
Getting Started Guide 14 Software Upgrades Y ou will receive free software upgrades proactively from Castelle within six (6) weeks of all new releases. Y ou can download minor software updates from the Castelle W eb site. T echnical Support Support is provided at no charge for the term of the Agreement via email or telephone, Monday to Friday , 6am[...]
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Page 16
15 FaxPress Support Services T erms a nd Conditions FaxPress Support Servic es T erms and Conditions 1. Definitions “Curr ent Release” means the most current releas e of the Software listed on Castelle's publi shed price list. “Err or” means the failure of the Softwa re to perform s ubstantially in accordance wi th the Documentation. &[...]
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Page 17
Getting Started Guide 16 prior written consent. If Castelle decides to support such Hardware or Software, Customer will be responsible for paying Castelle's then-current standard charges to restore such Hardware or Software to a condition or version acceptab le to Castelle prior to Castelle starting Support Services. • Product Support Servic[...]
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Page 18
17 FaxPress Support Services T erms a nd Conditions 7. Force Majeure Castelle shall not be liable fo r any loss, damage, or pe nalty resulting from delay du e to causes beyond its con - trol, including, without limit ation, de lays by it suppliers or acts of God. 8. No Assignment Customer shall not assign, delegate, subcontract or tr ansfer any por[...]
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Page 19
Getting Started Guide 18 License Agreement Notice to User This is a legal agreement between you , the end-user , and Castelle ("Agr eement"). BY OPEN ING THIS SEALED P ACK AGE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT . IF YOU DO NOT AGREE TO THE TE RMS OF THIS AGREEMEN T , PROMP TL Y RETURN THE UNOPENED P ACK - AGE AND[...]
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Page 20
19 License Agreement CUSTOMER REMEDIES. Castelle and its suppliers' entire liabil ity and your exclusive remedy shall be, at Castelle's option, either (a) repa ir or (b) replacement of the SOFTW ARE if defective. This LIMITED W arrant y is void if failure of the SOFT - W ARE has resulted from accident, abuse, or misappli cation. Any repla[...]
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Page 21
Getting Started Guide 20[...]
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Page 22
21 License Agreement[...]
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Page 24
61-1323-001[...]