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Cisco Systems 10.x manual

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Table of contents for the manual

  • Page 1

    Cisco Systems, Inc. www.cisco.com Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco we bsite at www.cisco.com/go/ offices. Install, Upgrade, and Maintenance Guide f or Cisco Unity Connection Re lease 1 0.x Publishe d Novemb er , 20 1 4 Text Part Number:[...]

  • Page 2

    THE SPECIFICATION S AND INFORMAT ION REGARDING THE PRODUCTS IN THIS MA NUAL ARE SUBJ ECT TO CHANGE WITHOUT NOT ICE. ALL STATEMENTS , INFORMATION , AND RECOMMEN DATIONS I N THIS MANUA L ARE BELIEVE D TO BE ACCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FUL L RESPONSIBILITY FOR THEIR APPLICAT ION OF ANY[...]

  • Page 3

    1 Install, Upgrade, and M aintenance Guide fo r Cisco Unity Connection Release 10.x CONTENTS 1 Preface i Audience and Use i Documentation Conventions i Cisco Unity Connection Documentation ii Obtaining Documentation and Submitting a Serv ice Request ii Cisco Business Edition References in Docume ntation ii Cisco Product Security Overview iii CHAPTE[...]

  • Page 4

    Contents 2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x CHAPTER 2 Backing Up and Restoring Cisco Unity Con nection Components 2-1 About COBRAS 2-1 About Disaster Recovery System 2-1 Components Supported for DRS Backup 2-2 Backup Files in DRS 2-2 Configuring DRS Backup 2-3 Configuring a Backup Schedule 2-4 Configur[...]

  • Page 5

    Contents 3 Install, Upgrade, and M aintenance Guide fo r Cisco Unity Connection Release 10.x Manually Chang ing from the Server Status from Secondary to Deac tivated 4-8 Manually Activating a Serv er with Deactivated Status 4-8 Effect on Calls in Progress When Server Status Changes in a Unity Connection Cluster 4-9 Effect on Unity Connection Web Ap[...]

  • Page 6

    Contents 4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Viewing Repo rts for Licenses 6-4 Viewing the Lic ense Usage 6-4 Viewing the Last Connectiv ity Time with the PLM Server 6-5 Viewing the Hostname or IP Address of th e Connected PLM Server 6-5 Viewing the Last Compliance Time 6-5 License Parameters for Unity [...]

  • Page 7

    i Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Preface Audience and Use The Install, Upgr ade, an d Maintenance Guide for Cisco Unity Connection Release 10.x e xplains th e installation or upgrad e scenarios of Cisco Unity C onnect ion in v arious supported deployments. This guide also co vers the steps for dif fe[...]

  • Page 8

    ii Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x The I nstallation, Upgr ade, and Maintenance Guide for Cisco Unity Connection al so uses th e follo wing con ventions: Note Means reader take n ote. Notes contain helpful suggesti ons or r eferences to material not co vered in the document. Caution Means reader be ca[...]

  • Page 9

    iii Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Cisco Product Security Overview This product contains cr yptographic featur es and is subject to Un ited States and local country laws gov erning import, e xport, transfer and use. Deli very of Cisco crypto graphic products does not imply third-party authority to im[...]

  • Page 10

    iv Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x[...]

  • Page 11

    CH A P T E R 1-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 1 Installing Cisco Unity Connection Cisco Unity Connection can b e deployed in either of the f ollo wing way s: • Standalone Deployment : In volves t he installation of a Unity Connection as a single serv er . • Cluster Deployment : In volves the in[...]

  • Page 12

    1-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Important Consideratio ns for Installation Important Considerations for Installation Before you proceed with th e installation, consider the follo wing points: • V erify the system requirements, such as licensing and ph[...]

  • Page 13

    1-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Pre-Installation Tasks Creating a Virtual Machine T o do wnload the O V A template for creating virtual machines, open the foll owing link, select Unity Connection Softwar e , and then select the appropr iate release numb[...]

  • Page 14

    1-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Pre-Installation Tasks Changing the Boot Order of Virtual Machine To Change the Boot Order of the Unity Connection Virtual Machine Step 1 In VMware client, p ower of f the virtual machine th at has the deployed O V A temp[...]

  • Page 15

    1-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Pre-Installation Tasks Step 8 Click OK to close the V irtual Machine Properties dialog b ox. Step 9 Po wer ON the virtual machine. Verifying DNS Settings To Verify DNS Settings Step 1 Login to command pr ompt. Step 2 T o [...]

  • Page 16

    1-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Pre-Installation Tasks T able 1 -2 Gather ing Infor mation for Installation Configuration Setting Description Can Setting Be Changed After Installation? Time Zone: _ _____________ _______ Sets the local time zone and of f[...]

  • Page 17

    1-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Pre-Installation Tasks Hostname and IP addresses: DHCP (Y es/No): ______ If DHCP is No : Hostname: _________ ________ IP Address: ____________ _____ IP Mask: __________ _________ Gate way (GW) Address:_____ ___ Sets wheth[...]

  • Page 18

    1-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Pre-Installation Tasks Administrator Account Credentials: Login: ________ ___________ _ Passw ord: _________ ________ Sets the administrator cred entials for secure shell access to the C LI and for logging into Ci sco Uni[...]

  • Page 19

    1-9 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Pre-Installation Tasks NTP Serve rs: NTP Server 1: __ ______________ __ NTP Server 2: __ ______________ __ NTP Server 3: __ ______________ __ NTP Server 4: __ ______________ __ NTP Server 5: __ ______________ __ Sets the [...]

  • Page 20

    1-10 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Pre-Installation Tasks SMTP Server Sets the hostname or IP address for the SMTP server that is used for outbound e-mai l, intrasite links, V oice Profile for Internet Mail (VPIM), and HTTPS networking . The hostname can [...]

  • Page 21

    1-11 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Scenario s Installation Scenarios Installation Tasks Depending on the type of in stallation scenario, you need to perform th e follo wing tasks to install t he Unity Connection softw a re: • Navig ating W [...]

  • Page 22

    1-12 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Installation Tasks Navigating Within the Installation Wizard For instru ctions on ho w to na vigate withi n the installation wizard, see Ta b l e 1 - 4 . Installing the Publisher Server While instal ling a Unity C onnect[...]

  • Page 23

    1-13 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Tasks • If you want to perform a st andard installati on, select Proceed , and cont inue with this procedure. • If you want to perfo rm an unattended installation, select Skip . Conn ect the answer f ile[...]

  • Page 24

    1-14 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Installation Tasks • Select Ye s to configure this server as the publisher server or as a standalone server and continue this procedure. The Network T ime Pr otocol Client Conf iguration window appears. • Select No t[...]

  • Page 25

    1-15 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Tasks Configuring Subscriber Server on the Publisher Server To Configure Subscriber server on the publisher server Step 1 Sign in to Cisco Unity Connection Administrat ion. Step 2 Expand System Settings and [...]

  • Page 26

    1-16 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Installation Tasks Step 5 Select OK to start installing the so ftware. Step 6 When the installation process completes, yo u are pr ompted to log in using t he Administrator account and password. Step 7 Complete the post-[...]

  • Page 27

    1-17 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Tasks Step 4 (Optional) If you w ant to enable Dynamic Cluster Conf iguration, enter a val ue in the Dynamic-cluster -config-timer field . Note Step 4 is mandatory when you are using Dynamic- cl uster- conf [...]

  • Page 28

    1-18 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Installation Tasks Touchless Installation for Virtual Machine T ouchless in stallation is an enhancement of the e xisting unat tended installation, which promo tes simplif ied cluster installation . In unattended install[...]

  • Page 29

    1-19 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Tasks Note In case you are using dynamic-clu ster -confi guration method of installation, then yo u just need to enable dynamic-cluster - conf iguration option in the AF G tool and foll ow the step1. 2. Afte[...]

  • Page 30

    1-20 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Installation Tasks Y ou can access the upgrade file duri ng the installation p rocess either from a local disk (D VD) or from a remote FTP or SFTP server . To Apply a Patch Step 1 If you select Ye s in the Apply a Patch [...]

  • Page 31

    1-21 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Tasks • T o disabl e automatic neg otiation, select No . The NIC Speed and Duplex Confi guration wi n d ow displays . Continue with Step 3 . Step 3 If you choose t o disable automat ic negoti ation, manual[...]

  • Page 32

    1-22 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Installation Tasks Step 11 T o co ntinue the installation, select Proceed or select Cancel t o stop the installation. If you select Pr oceed , the Apply Patch window displays. C ontinu e with Step 12 . If you select Canc[...]

  • Page 33

    1-23 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Installation Tasks The server opens a command line interface. Step 2 V erify that server net w ork services are running: a. At the CLI prompt, enter t he command utils service l ist. It might take a fe w minutes for all [...]

  • Page 34

    1-24 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Post-Installation Tasks Caution All the exi sting Unity Connecti on conf igurations are lost afte r running the con versi on. Note The unrestricted v ersion of Unity Conn ection SRSV work s only with the unrestri cted v [...]

  • Page 35

    1-25 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Ci sco Unity Connection Troubleshooting Insta llation Issues CLI> file list install * T o vie w the log fil e from the command line, ent er CLI> file view install log_file where log_f ile is the log f ile name. Y o u can also vie w logs u[...]

  • Page 36

    1-26 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connectio n Troubleshooting Installation Issues[...]

  • Page 37

    CH A P T E R 2-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 2 Backing Up and Restoring Cisco Unity Connection Components Y ou must take the backup of Cisco Unity Connection components to av oid loosing any data or messages. The follo wing are the too ls supported for taking the backup or restoring the Unity Conn[...]

  • Page 38

    2-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connec tion Components About Disaster Recover y System All the tasks related to Cisco Unified Operating System Administration web interface remain in the locked state when Disaster Recovery System backup or restore is r[...]

  • Page 39

    2-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Conn ection Components About Disaster Recovery System • Whether the number of .tar backup files should e xceed the total nu mber of backups y ou defined for the backup de vice. • The .tar backup file to erase. Cauti[...]

  • Page 40

    2-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connec tion Components About Disaster Recover y System Caution Do not use the same network location/directory for di fferent backup de vices. Back up files for each Unity Connection serv er must be stored in a directory[...]

  • Page 41

    2-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Conn ection Components About Disaster Recovery System Configuring a Manual Backup Y ou can run a manual backup for all components each time you create or change the co nfiguratio n of a backup device. Note Make sure to [...]

  • Page 42

    2-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connec tion Components About Disaster Recover y System Step 3 On the Backup History windo w , you can vie w the backup history after running a manual backup , to ensure it completed successfully . Configuring DRS Restor[...]

  • Page 43

    2-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Conn ection Components About Disaster Recovery System From the toolbar , select Rest ore > Restor e Wizard . c. Select the backup de vice you re-created and select Next . d. Select the backup .tar f ile to restore th[...]

  • Page 44

    2-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connec tion Components About Disaster Recover y System Viewing the Restore History To View the Restore History in Disaster Recovery System Step 1 Sign in to Disaster Reco ve ry System and login using the same A dministr[...]

  • Page 45

    CH A P T E R 3-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 3 Upgrading Cisco Unity Connection Y ou need to upgrade from the current ve rsion of Cisco Unity Connect ion to a higher v e rsion to use the ne w features supported with the ne w version. When you upgrade a server , the ne w version of Unity Connection[...]

  • Page 46

    3-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connectio n Upgrade Types T able 3-1 Upgrade Matrix f or Unity Conn ection Upgrade T ype Upgrade Path Description Service Update (SU) Examples of supported path s: • 10.5.x/10.5.xSU x1 to 10.5.xSUx2 • 8.6.x/8.6.x SUx1 to 8.6.xSU x[...]

  • Page 47

    3-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisc o Unity Connection Status of Unity Connection Clu ster During L2 Upgrade Note After the upgrade, you may need to reinstall t he local e depending on the sou rce and the tar get version. If the targ et versi on is compatible with the e xisti [...]

  • Page 48

    3-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connectio n Duration of Upgrad e • If the phone syst em is routing calls to the su bs criber serv er , outside callers and Unity Connection users can leav e vo ice messages but the messages are not immediately deli vered to user mai[...]

  • Page 49

    3-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisc o Unity Connection Prerequisites for Upgrade • Determine if you need COP f iles depending on the upgrade process. Do wnload the COP and ISO image f iles from: http://softw are.cisco.com/do wnload/ na viga tor .html?mdf id=280082558&i=r[...]

  • Page 50

    3-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connectio n Prerequisites for Upgr ade 2. If you are upgrading dur ing non b usiness hours, run the foll owi ng command on the standalon e server or the publisher serv er to speed up the upgrade pr ocess: utils iothrottl e disable If [...]

  • Page 51

    3-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisc o Unity Connection Prerequisites for Upgrade Upgrade the subscriber serv er follo wing the steps mentio ned in the Upgradin g the Unity Connection Se rver , pa ge 3-7 section. Switch to the upgrad ed software f irst on the publ isher server [...]

  • Page 52

    3-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connectio n Prerequisites for Upgr ade Caution If you loose your connection with th e remote server o r close your bro wser during thi s step, you may see the follo wing warni ng when you try to vie w the Software Installation/Upgrad [...]

  • Page 53

    3-9 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisc o Unity Connection Prerequisites for Upgrade Note Y ou can check the status of the upgr aded software run the CLI command show cuc version . The upgrade is complete when the inacti ve partition has the upgr aded softw are and the acti ve par[...]

  • Page 54

    3-10 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connectio n Rollback of Unity Connection Step 13 Run the CLI command utils service list to confirm t hat the Cisco T omcat service is in the Running state. Rollback of Unity Connection After upgrading th e Unity Connec tion version, [...]

  • Page 55

    3-11 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisc o Unity Connection Rollback of Unity Connection To Rollback a Unity Connection Server to the Version in the Inactive Partition Step 1 Sign in to Cisco Unif ied Operat ing System Administration . Step 2 From the Settings menu, select Ve r s [...]

  • Page 56

    3-12 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connectio n Rollback of Unity Connection[...]

  • Page 57

    CH A P T E R 4-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 4 Configuring Cisco Unity Connection Cluster The Cisco Unity Connection cluster deplo yment pro vides high a v ailabilit y voice messaging through the two serv ers that r un the same versi ons of Unity Connec tion. The first server in the cluster is the[...]

  • Page 58

    4-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Administering a Unity Connection Cluster Note Cluster conf iguration is not suppo rted with Cisco Unif ied Communications Manager Business Edition 5000. Administering a Unity Connection Cluster Y o u must check t[...]

  • Page 59

    4-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connectio n Cluster Administerin g a Unity Connec tion Cluster T able 4-1 Server Assignments and Usag e of V oice Messaging P orts in a Un ity Connection Cluste r Integration T ype Server Assignments and Usage of V oice Messaging Po[...]

  • Page 60

    4-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Administering a Unity Connection Cluster Stopping All Ports from Taking New Calls Follo w the steps in this section to stop al l the ports on a serv er from taking an y ne w calls. Calls in progress continue unti[...]

  • Page 61

    4-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connectio n Cluster Administerin g a Unity Connec tion Cluster Step 3 On the Cluste r Manageme nt page, under Port Manager, in the Change Po rt Status column, select Stop T aking Calls for the server . Restarting All Ports to Take C[...]

  • Page 62

    4-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Administering a Unity Connection Cluster T able 4-2 Server Status in a Unity Connection Clust er Server Status Responsibilities of the Sever in a Unity Connection Cluste r Primary • Publishes the database and m[...]

  • Page 63

    4-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connectio n Cluster Administerin g a Unity Connec tion Cluster Changing Server Status in a Cluster and its Effects The Unity Connection cl uster status can be changed either automatically or manually . Y ou can manually change the s[...]

  • Page 64

    4-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Administering a Unity Connection Cluster Step 3 On the Cluster Management page, from th e Ser ver Manag er menu, in the Change Server St atus column of the serv er with Second ary status, select Make Primary . St[...]

  • Page 65

    4-9 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connectio n Cluster Administerin g a Unity Connec tion Cluster Step 4 When prompted to confirm the cha nge in the serv er status, select OK . The Server Status co lumn displays the ch anged status when the chang e is complete. Effec[...]

  • Page 66

    4-10 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Administering a Unity Connection Cluster Effect of Stopping a Critical Se rvice on a Unity Connection Cluster Critical services are necessary for the normal func tioning of the U nity Connec tion system. The ef [...]

  • Page 67

    4-11 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connectio n Cluster Understanding Cluster in Detail Step 5 On the server wi th Secondary status (the one you want to shut do wn), change the status: a. Sign in to the Real -T ime Monitori ng T ool (R TMT). b. From the Cisco Unity C[...]

  • Page 68

    4-12 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Understanding Cluster in Detail How a Unity Connection Cluster Works The Unity Connection cl uster feature pro vides hi gh a v ailabilit y voi ce messaging through t wo Unity Connection servers that are configur[...]

  • Page 69

    4-13 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connectio n Cluster Understanding Cluster in Detail av ailable. While the Connection Server Role Ma nager service is waiting for t he keep-ali ve ev ents, users signing in to the serv er with Secondary status will not be able to ac[...]

  • Page 70

    4-14 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco U nity Connection Cluster Understanding Cluster in Detail[...]

  • Page 71

    CH A P T E R 5-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 5 Maintaining Cisco Unity Connection Server This chapter e xplains follo wing procedures that can be performed on a Cisco Uni ty Connection ser ver • Migrating a Physical Serv er to a V irtual Machine, pag e 5-1 • Migrating from Ci sco Unity 4.x and[...]

  • Page 72

    5-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Migrating a Physical Server to a Virtual Machine Replacing a Publisher Server While you are upgr ading the publisher serv er in a Unity Conn ection cluster , the subscriber server continues to provide services to[...]

  • Page 73

    5-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisc o Unity Connection Server Migrating a Physical Server to a Virtua l Machine • T ime zone • NTP server • DHCP settings • Primary DNS settings • SMTP hostname • X.509 Certif icate informatio n (Org anization, Unit, Location, Stat[...]

  • Page 74

    5-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Migrating from Cisco Unity 4.x and Later to Unity Connection 7.x an d Later b. In the Node field, select the subscriber serv er and select Start P olling . Note whether any v oice messaging ports are currently h [...]

  • Page 75

    5-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisc o Unity Connection Server Replacing the Non-Functio nal Server Step 4 If you want to use the Mi gration Export tool and if you do no t hav e a secure shell (SSH) server application installed on a server that is accessible to the Cisco Unit[...]

  • Page 76

    5-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Changing the IP Add ress or Hostname of a Unity Connection Server Changing the IP Address or Hostname of a Unity Connection Server Before changing the IP address of a standalone Un ity Connection serv er or a clu[...]

  • Page 77

    5-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisc o Unity Connection Server Changing the IP Ad dress or Host name of a Unity Connection Server • If the v alue of the Hostname/IP Address column is an IP address, the server is defined by an IP address. Important Considerations before Chan[...]

  • Page 78

    5-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Changing the IP Add ress or Hostname of a Unity Connection Server • Change DHCP/DNS settings from Cisco Un ified Op erating System Administ ration> Settings and select the applicable op tion from IP , and re[...]

  • Page 79

    5-9 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisc o Unity Connection Server Adding or Removing Un ity Connection Language s c. Specify an alternate h ostname for the serv er by running the set web-security CLI command. In the Hostname , change the hostname of the server . Note • Enter a[...]

  • Page 80

    5-10 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Adding or Removing Unity Con nection Languages a. Sign in as a re gistered user on the follo wing Cisco.com link: http://tools.cisco.com/ support/do wnloads/pub/Redirect.x?mdfi d=278875240. b. Expand Unif ied Co[...]

  • Page 81

    5-11 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisc o Unity Connection Server Adding or Removing Un ity Connection Language s Installing Unity Connection Language Files from a Disk To Install Unity Connection Language Files from a Disk Step 1 Stop the Connection Con versation Manager and C[...]

  • Page 82

    5-12 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Adding or Removing Unity Con nection Languages To Install Unity Connection Language Files from a Network Location or from a Remote Server Step 1 Stop the Connection Con versation Manager and Connection Mixer ser[...]

  • Page 83

    5-13 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisc o Unity Connection Server Adding or Removing Un ity Connection Language s c. In the Critical S ervices menu, in the Connection Conversation Manager ro w , select Start . W ait for the service to start. d. In the Critical S ervices menu, i[...]

  • Page 84

    5-14 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Main taining Cisco U nity Connection Server Adding or Removing Unity Con nection Languages[...]

  • Page 85

    CH A P T E R 6-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 6 Managing Licenses Cisco Unity Connection licenses are required to use v arious features supported with the product. T o use v arious Unity Connecti on features, correspond ing lice nses must be installed on Prime License Ma nager (PLM) and Unity Conne[...]

  • Page 86

    6-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses Licenses in Unity Con nection Cl uster The system operates on demo licenses that expire in 60 days. Unity Connecti on must be conne cted to the PLM se rver to install sufficient feat ure licenses before the licenses e xpire. • Complianc[...]

  • Page 87

    6-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses Migrating Licenses • Migrating Licenses from Cisco Unit y , page 6-3 • Migrating Licenses from U nity Connecti on 8.6 and Earlier Releases, page 6-3 Note Before starting the migration or uploading the le gac y license informatio n, yo[...]

  • Page 88

    6-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses Viewing Reports fo r Licenses Step 3 Enter the CL I credential s and select OK . Step 4 Brow se to the backup location for e xporting th e legac y license data in the Backup Destination tab . Step 5 Select the Export Data tab to e xport t[...]

  • Page 89

    6-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses License Parameters for Unity Connec tion Features Step 3 On the Licenses page, from the Status menu, the v alue of the Last Connectivity Time of Unity Connection with t he PLM serv er is displayed. Note The value of the Last Connectiv ity[...]

  • Page 90

    6-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses License Pa rameters for Unity Co nnection Feat ures License Parameter Feature Description CUC_BasicMessaging T otal number of voicemai l users. Specifi es the maximum number of v oice mail user s configured in Unity Connection. CUC_Enhanc[...]