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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Cisco Systems 11000, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Cisco Systems 11000 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Cisco Systems 11000. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Cisco Systems 11000 should contain:
- informations concerning technical data of Cisco Systems 11000
- name of the manufacturer and a year of construction of the Cisco Systems 11000 item
- rules of operation, control and maintenance of the Cisco Systems 11000 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Cisco Systems 11000 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Cisco Systems 11000, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Cisco Systems service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Cisco Systems 11000.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Cisco Systems 11000 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA Copyright © 20 02. Cisco Systems, Inc. All rights reserved. 78-14640-03 Release Note for the Cisco 11000 Series Secure Content Accelerator: SCA/SCA2 This release note applies to the Cisco 11000 Series Secure Content Accelerator , SCA and SCA2 versions. [...]
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Page 2
2 Release Note for the Cisco 11000 Series Secure Content Accelerator: SCA/SCA2 78-14640-03 Reflashing the Firmware Serial Console CLI Instructions Note When f lashing the SCA, use the f ile css-sca-2fe-k9.phz . 1. Copy the f irmware image to an HTTP , FTP , or TFTP server on the same LAN as the Secure Content Accelerator . An FTP URL is preferable.[...]
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Page 3
3 Release Note for the Cisco 11000 Series Secure Content Accelerator: SCA/SCA2 78-14640-03 What’s New in 4.1 GUI Instructions Note When f lashing the SCA, use the f ile css-sca-2fe-k9.phz . 1. Open a W eb bro wser and connect to the Secure Content Accelerator . 2. Ensure that the General>Status page is displayed. 3. Click T ools to acti vate t[...]
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Page 4
4 Release Note for the Cisco 11000 Series Secure Content Accelerator: SCA/SCA2 78-14640-03 Operational Notes • Changing terminal settings in variance with the actual windo w size can affect the readline capabilities of the de vice: the displayed cursor position might not be indicativ e of its actual position. • No error message is displayed whe[...]
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Page 5
5 Release Note for the Cisco 11000 Series Secure Content Accelerator: SCA/SCA2 78-14640-03 Operational Notes • When writing a conf iguration via the GUI, the existing conf iguration is erased f irst; therefore, all conf igurations written using the GUI should be complete conf igurations. Incremental conf iguration updates are only possible by add[...]
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Page 6
6 Release Note for the Cisco 11000 Series Secure Content Accelerator: SCA/SCA2 78-14640-03 Operational Notes Windows NT 4.0-Specific Issues • The arro w keys on the W indows NT 4.0 default telnet client when accessing the CLI do not beha ve as expected. T o scroll through the command history , use CTRL-N and CTRL-P . • Pasting certif icates or [...]