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Cisco Systems 12 series manual

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Table of contents for the manual

  • Page 1

    CHAPTER 40-1 Cisco CallManager System Guide OL-7135-01 40 Cisco IP Phones Cisco IP Phones as full-featured telephones can plug directly into your IP network. H.323 clients, CTI ports, and Cisco IP Communicator comprise software-based de vices that you conf igure similarly to the Cisco IP Phones. Cisco CallManager Administration allows you to conf i[...]

  • Page 2

    Chapter 40 Cisco IP Phones Supported Cisco IP Phones 40-2 Cisco CallManager System Guide OL-7135-01 • Phone Failo ver and F allback, page 40-47 • Phone Conf iguration Checklist, page 40-48 • Where to Find More Information, page 40-49 Supported Cisco IP Phones T able 40-1 provides an o vervie w of the features that are av ailable on the follo [...]

  • Page 3

    40-3 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Supported Cisco IP Phones T able 40-1 Support ed Cisco IP Phones and Featur es Cisco IP Phone Model Description Cisco IP Phone 7970 The Cisco IP Phone model 7970, a full-featured, eight-line business set, supports the follo wing features: • A backlit, color touchscreen disp[...]

  • Page 4

    Chapter 40 Cisco IP Phones Supported Cisco IP Phones 40-4 Cisco CallManager System Guide OL-7135-01 Cisco IP Phone 7960 The Cisco IP Phone model 7960, a full-featured, six-line business set, supports the follo wing features: • A help ( ? ) button • Six programmable line, speed-dial, or feature buttons • Four f ixed b uttons for accessing voic[...]

  • Page 5

    40-5 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Supported Cisco IP Phones Cisco IP Phone 7920 The Cisco W ireless IP Phone 7920, which is an easy-to-use IEEE 802.11b wireless IP phone, provides comprehensiv e v oice communication in conjunction with Cisco CallManager and Cisco Aironet (r) 1200, 1100, 350, and 340 series of[...]

  • Page 6

    Chapter 40 Cisco IP Phones Supported Cisco IP Phones 40-6 Cisco CallManager System Guide OL-7135-01 Cisco IP Phone 7914 Expansion Module Cisco IP Phone 7914 Expansion Module extends the functionality of the Cisco IP Phone 7960 by providing 14 additional buttons. T o conf igure these buttons as lines or speed dials, use Phone Button T emplate Conf i[...]

  • Page 7

    40-7 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Supported Cisco IP Phones Cisco IP Phone 7905G The Cisco IP Phone 7905G, a lo w-cost, single-line, basic-feature phone that is designed primarily for common-use areas such as cafeterias, break rooms, lobbies, and manufacturing f loors, includes the follo wing features: • LC[...]

  • Page 8

    Chapter 40 Cisco IP Phones Supported Cisco IP Phones 40-8 Cisco CallManager System Guide OL-7135-01 Cisco IP Conference Station 7936 The Cisco IP Conference Station 7936, a full-featured, IP-based, hands-free conference station for use on desktops and off ices and in small-to medium-sized conference rooms, includes the following features: • Three[...]

  • Page 9

    40-9 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Supported Cisco IP Phones Cisco IP Conference Station 7935 The Cisco IP Conference Station 7935, a full-featured, IP-based, hands-free conference station for use on desktops and off ices and in small-to medium-sized conference rooms, includes the following features: • Three[...]

  • Page 10

    Chapter 40 Cisco IP Phones H.323 Clients and CTI Ports 40-10 Cisco CallManager System Guide OL-7135-01 H.323 Clients and CTI Ports Cisco CallManager Administration enables you to conf igure softw are-based de vices such as H.323 clients and CTI ports. Software-based Cisco CallManager applications such as Cisco SoftPhone, Cisco AutoAttendant, and Ci[...]

  • Page 11

    40-11 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Cisco IP Communicator For instructions on ho w to conf igure H.323 clients and CTI ports, refer to “Cisco IP Phone Conf iguration” in the Cisco CallManager Administr ation Guide . Cisco IP Communicator Cisco IP Communicator is a software-based application that allo ws us[...]

  • Page 12

    Chapter 40 Cisco IP Phones Phone Button Templates 40-12 Cisco CallManager System Guide OL-7135-01 Make sure that all phones ha ve at least one line that is assigned to each phone. Normally , this assignment specif ies button 1. Phones can hav e additional lines that are assigned, depending on the Cisco IP Phone model. Phones also generally hav e se[...]

  • Page 13

    40-13 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Button Templates Custom templates enable you to make features a vailable on some or all phones, restrict the use of certain features to certain phones, conf igure a dif ferent number of lines or speed dials for some or all phones, and so on, depending on how the phone [...]

  • Page 14

    Chapter 40 Cisco IP Phones Phone Button Templates 40-14 Cisco CallManager System Guide OL-7135-01 Cisco IP Phone 7910 The default phone b utton template for the Cisco IP Phone 7910 uses button 1 for message waiting, b utton 2 for conference, button 3 for forwarding, b uttons 4 and 5 for speed dial, and button 6 for redial. The Cisco IP Phone 7910 i[...]

  • Page 15

    40-15 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Button Templates Cisco IP Phone 30 VIP The default Cisco IP Phone model 30 VIP template uses buttons 1 through 4 for lines, button 5 for call park, button 6 through 13 and 22 through 26 for speed dial, button 14 for message waiting indicator , button 15 for call forwar[...]

  • Page 16

    Chapter 40 Cisco IP Phones Phone Button Templates 40-16 Cisco CallManager System Guide OL-7135-01 Guidelines for Customizing Phone Button Templates Use the following guidelines when you are creating custom phone b utton templates: • Make sure that phone users recei ve a quick reference card or getting started guide that describes the most basic f[...]

  • Page 17

    40-17 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Button Templates T able 40-3 Phone But ton F eatur e Descr iption Feature Description AEC If you are conf iguring a template for the Cisco IP Phone model 30 VIP , you must include one occurrence of this feature and assign it to button 26. Auto echo cancellation (AEC) r[...]

  • Page 18

    Chapter 40 Cisco IP Phones Phone Button Templates 40-18 Cisco CallManager System Guide OL-7135-01 Conference Users can initiate an ad hoc conference and add participants by pressing the Conference button. (Users can also use the Join softkey to initiate an ad hoc conference.) Only the person who initiates an ad hoc conference needs a conference but[...]

  • Page 19

    40-19 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Softkey Templates Softkey Templates Use softke y templates to manage softkeys that are associated with applications such as Cisco IPMA or call-processing features such as Cisco Call Back on the Cisco IP Phones. The administrator uses the Softke y T emplate Conf iguration win[...]

  • Page 20

    Chapter 40 Cisco IP Phones Softkey Templates 40-20 Cisco CallManager System Guide OL-7135-01 • Standard IPMA Manager • Standard IPMA Shared Mode Manager Note The default process does not assign a softke y template to the Cisco IP Phone. The administrator must assign standard or nonstandard softke y templates to the Cisco IP Phone by assigning t[...]

  • Page 21

    40-21 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Softkey Templates Ti p T o refresh the softkeys for an application in the nonstandard softk ey template, choose the standard softkey template that is already associated with the nonstandard softke y template. For example, if the administrator originally copied the Standard U[...]

  • Page 22

    Chapter 40 Cisco IP Phones Softkey Templates 40-22 Cisco CallManager System Guide OL-7135-01 • Unselected softke ys—Lists softkeys that are associated with a call state. This f ield lists the unselected, optional softk eys when the call state is highlighted. The softke ys that are listed in this f ield get added to the chosen softke ys f ield b[...]

  • Page 23

    40-23 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Softkey Template Operation Figur e 40-1 Sample Sof tk ey La yout Softkey Template Operation For applications such as Cisco IPMA to support softk eys, ensure softke ys and softke y sets are conf igured in the database for each de vice that uses the application. Softke y 1 Sof[...]

  • Page 24

    Chapter 40 Cisco IP Phones Methods for Adding Phones 40-24 Cisco CallManager System Guide OL-7135-01 Y ou can mix application and call-processing softkeys in an y softkey template. A static softkey template associates with a de vice in the database. When a de vice registers with Cisco CallManager, the static softk ey template gets read from the dat[...]

  • Page 25

    40-25 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Directory Numbers if you want to assign a specif ic directory number to a phone or if you plan to implement authentication or encryption, as described in Cisco CallManager Security Guide 4.1 . Ti p Cisco CallManager automatically disables auto-registration if you conf igure [...]

  • Page 26

    Chapter 40 Cisco IP Phones Directory Numbers 40-26 Cisco CallManager System Guide OL-7135-01 For conf iguration information, see “ Adding a Directory Number” in the Cisco CallManager Administr ation Guide . Shared Line Appearance Y ou can set up one or more lines with a shared line appearance. A Cisco CallManager system considers a directory nu[...]

  • Page 27

    40-27 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Directory Numbers • Cisco IPMA with shared line support allo ws managers and assistants to share lines (refer to Cisco IP Manager Assistant W ith Shared Line Support in the Cisco CallManager F eatur es and Services Guide ). • Most de vices with a shared line appearance c[...]

  • Page 28

    Chapter 40 Cisco IP Phones Directory Numbers 40-28 Cisco CallManager System Guide OL-7135-01 the call on hold, user can retriev e the call from the Cisco IP Phone 1 or Cisco IP Phone 2. When User 2 dials directory number 2000 for the second call, only Cisco IP Phone 2 and Cisco IP Phone 3 ring. The follo wing example demonstrates ho w an H.323 clie[...]

  • Page 29

    40-29 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Directory Numbers devices. F or N number of de vices sharing the same line, both Maximum Calls setting and Busy T rigger setting must be set to N. This allows each shared line user to recei ve at least one call. The shared line phone should not interact with the call that it[...]

  • Page 30

    Chapter 40 Cisco IP Phones Directory Numbers 40-30 Cisco CallManager System Guide OL-7135-01 Managing Directory Numbers Directory numbers associate with devices such as phones, route points, CTI ports, and H.323 clients. Administrators manage directory numbers from the Directory Number Conf iguration and Route Plan Report windo ws in Cisco CallMana[...]

  • Page 31

    40-31 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Directory Numbers Note This check box only applies to the actual directory number and partition. It does not apply to the other device settings such as v oice-messaging prof ile, call forwarding options, or MLPP . If any of these settings are changed for a shared line, then [...]

  • Page 32

    Chapter 40 Cisco IP Phones Directory Numbers 40-32 Cisco CallManager System Guide OL-7135-01 Direct Transfer and Join Behavior The following information describes Direct T ransfer and Join behavior: • Direct T ransfer joins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call. D[...]

  • Page 33

    40-33 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Features The pre vious implementation remains unchanged: user B can press the Transfer softke y twice to complete the transfer . Phone Features Cisco CallManager enables you to conf igure the follo wing phone features on Cisco IP Phones: barge, pri v acy release, call [...]

  • Page 34

    Chapter 40 Cisco IP Phones Phone Features 40-34 Cisco CallManager System Guide OL-7135-01 • Call forward all—Forw ards all calls. • Call forward b usy—Forwards calls only when the line is in use and b usy trigger setting is reached. • Call forward no answer—F orwards calls when the phone is not answered after the conf igured no answer r[...]

  • Page 35

    40-35 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Features Call Pickup Cisco CallManager provides the follo wing types of call pickup: • Call pickup—Allows you to answer another ringing phone in your designated call pickup group. • Group call pickup—Allows you to answer incoming calls in another pickup group. [...]

  • Page 36

    Chapter 40 Cisco IP Phones Phone Features 40-36 Cisco CallManager System Guide OL-7135-01 Call Select The Select softkey allo ws a user to select a call for feature acti v ation, or to lock the call from other devices that share the same line appearance. Pressing the Select softkey on a selected call deselects the call. When the call gets selected [...]

  • Page 37

    40-37 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Features Direct Transfer Using the DirT rfr and Select softkeys, a user can transfer an y two established calls removing the calls from the IP phone. F or more information about Direct T ransfer , see the “Making and Recei ving Multiple Calls Per Directory Number” [...]

  • Page 38

    Chapter 40 Cisco IP Phones Phone Features 40-38 Cisco CallManager System Guide OL-7135-01 Quality Report Tool The Quality Report T ool (QR T), a voice-quality and general problem-reporting tool for Cisco IP Phones, allo ws users to easily and accurately report audio and other general problems with their IP phone. QR T gets loaded as part of the Cis[...]

  • Page 39

    40-39 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Features From a supported call state, and using the appropriate problem classif ication category , a user can then choose the reason code that best describes the problem that is being reported for the IP phone. A customized phone problem report provides you with the sp[...]

  • Page 40

    Chapter 40 Cisco IP Phones Phone Association 40-40 Cisco CallManager System Guide OL-7135-01 digits, the AbbrDial softkey displays, and the user can access an y speed-dial entry by entering the appropriate index. F or information about conf iguring speed dials, see “Conf iguring Speed-Dial Buttons” in the Cisco CallManager Administr ation Guide[...]

  • Page 41

    40-41 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Administration Tips Searching by Description If you enter a user name and/or extension in the Description f ield when you are adding the phone, you can search by using that v alue in the Find and List Phones windo w . Searching by Device Type T o search for a phone by [...]

  • Page 42

    Chapter 40 Cisco IP Phones Phone Administration Tips 40-42 Cisco CallManager System Guide OL-7135-01 Example Create phones with directory numbers that are all digits and another directory number that contains an expression: • DN 2001 • DN 2002 • DN 2003 • DN 300[123] Perform a search for a Directory Number that ends with [123] and Allow wil[...]

  • Page 43

    40-43 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Administration Tips Searching by Calling Search Space If you choose calling search space, the options that are av ailable in the database display , you can choose one of these options from the drop-down list box belo w the Find button. Searching by Device Pool If you c[...]

  • Page 44

    Chapter 40 Cisco IP Phones Phone Administration Tips 40-44 Cisco CallManager System Guide OL-7135-01 Note The list in the Find and List Phones window does not include analog phones and fax machines that are connected to gate ways (such as a Cisco VG200). This list sho ws only phones that are conf igured in Cisco CallManager Administration. Messages[...]

  • Page 45

    40-45 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Administration Tips Directories Button The Cisco IP Phone models 7970, 7960, and 7940 can display a directory of employee names and phone numbers. Although you access this directory from the directories button on the IP phone, you must conf igure it before users can ac[...]

  • Page 46

    Chapter 40 Cisco IP Phones Phone Administration Tips 40-46 Cisco CallManager System Guide OL-7135-01 The default specif ies 10 phones per second. If a primary Cisco CallManager were to fail, the phones will fail o ver to the secondary Cisco CallManager . The failo ver process happens as fast as possible, using the priority queues to re gulate the n[...]

  • Page 47

    40-47 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Failover and Fallback Phone Failover and Fallback This section describes how phones f ail ov er and fail back if the Cisco CallManager to which they are re gistered becomes unreachable. This section also cov ers conditions that can affect calls that are associated with[...]

  • Page 48

    Chapter 40 Cisco IP Phones Phone Configuration Checklist 40-48 Cisco CallManager System Guide OL-7135-01 Phone Configuration Checklist T able 40-6 provides steps to manually conf igure a phone in Cisco CallManager Administration. If you are using auto-registration, Cisco CallManager adds the phone and automatically assigns the directory number . T [...]

  • Page 49

    40-49 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Configuration Checklist Step 5 Conf igure Cisco IP Phone services. Y ou can conf igure services for Cisco IP Phone models 7970, 7960, 7940, 7912, 7905, and Cisco IP Communicator if you want to provide services for users or if you are conf iguring phones that do not hav[...]

  • Page 50

    Chapter 40 Cisco IP Phones Where to Find More Information 40-50 Cisco CallManager System Guide OL-7135-01 Where to Find More Information Related Topics • V oice Mail Connectivity to Cisco CallManager, page 26-1 • Call Pickup, page 31-1 • Enabling Auto-Registration , Cisco CallManager Administration Guide • Conf iguring Cisco IP Phones , Cis[...]