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Cisco Systems 2 manual

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Table of contents for the manual

  • Page 1

    Quick Start Quick Start Quick Start Guide for Cisco Unified Service Monitor 2.0 1 SUPPLEMENT AL LICENSE AGREEMEN T 2 Cisco Unified Service Monitor Overview 3 Server and Client S ystem Requirements 4 Installation and Upgrade P aths 5 Installing Cisco Unified Service Monitor 6 Upgrading to Cisco Unified Service Monitor 2.0 7 Starting Cisco Unified S [...]

  • Page 2

    2 1 SUPPLEMENTAL LICENSE AGREEMENT SUPPLEMENT AL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTW ARE: CISCO UNIFIED SER VICE MONITOR. IMPOR T ANT -READ CAREFULL Y : This Supplemental License Agreement (“SLA”) contains additional limitations on the license to the Software provided to Customer under the End User License Agreement bet[...]

  • Page 3

    3 2 Cisco Unified Service Monitor Overview Cisco Unif ied Service Monitor (Service Monitor), a product from the Cisco Unif ied Communications Management Suite, receives and analyzes data from these sources when they are installed in your voice network and conf igured properly: • Cisco Unif ied CallManager clusters—Retain Call Detail Records (CD[...]

  • Page 4

    4 Licensing Service Monitor features software-based product registration and license key activation technologies. The following table provides information about terminology used in the registration process. Understanding Licensing Terms Table 1 describes the P AK and the License f ile and usage of these terms. Licensing Your Product During Installa[...]

  • Page 5

    5 T o license your product, you must: Step 1 Register the Service Monitor product with Cisco.com using the MAC address of the server on which Cisco Unif ied Service Monitor 2.0 will reside and the P AK. The P AK is printed on the software claim certif icate. Get your license f ile from: http://www.cisco.com/go/license Note Y ou will be asked to log[...]

  • Page 6

    6 Figur e 1 Licensing Infor mation Dialog Box Adding Licenses to an Installed Service Monitor After you install or upgrade to Service Monitor 2.0, add any incremental licenses that you have purchased to support additional IP phones. When you purchase an incremental license, you receive a P AK. Y ou must use the P AK to obtain a license f ile and in[...]

  • Page 7

    7 T o add support for additional IP phones to Service Monitor and to upgrade from an evaluation license to a purchased license, you must: Step 1 Obtain the license f ile using the MAC address of the server where Service Monitor 2.0 is installed and the P AK that you received when you purchased the product. Get your license f ile from: http://www.ci[...]

  • Page 8

    8 3 Server and Client System Requirements Table 2 lists minimum server requirements for Service Monitor . Table 3 lists minimum client requirements for Service Monitor . Table 4 lists browser requirements for Service Monitor . Note The minimum server requirements in Table 2 might not be suff icient for monitoring a high volume of calls. For more in[...]

  • Page 9

    9 Note If you want to use a third-party SNMP management tool to make SNMP queries against the server where Service Monitor is installed, Windows SNMP service must be installed. See Configuring Your System for SNMP Queries, page 15 . Note When using Service Monitor , disable any software on your desktop that you use to pre vent popup windo ws from d[...]

  • Page 10

    10 NTP Configuration Notes The clocks on Service Monitor and Cisco Unif ied CallManager servers must be synchronized for Service Monitor reports to include complete and up-to-date information and accurately ref lect activity during a given time period. These notes offer a starting point and do not provide complete instructions for conf iguring NTP [...]

  • Page 11

    11 Note Service Monitor uses TFTP to f ind the conf iguration f ile for a given Cisco 1040. Service Monitor by default uses port 69 on the TFTP servers. 4 Installation and Upgrade Paths Table 6 lists the supported installation paths. Table 7 lists the supported upgrade paths. TCP 43459 Database. TCP 5665–5680 Interprocess communication between th[...]

  • Page 12

    12 Has any product other than Operations Manager 2.0 installed 1. Uninstall other products; for example, uninstall all CiscoW orks and Network Management System (NMS) products. 2. After you complete the uninstallation, verify that NMSROOT , if it exists, does not contain any f iles. NMSROOT is the directory where Service Monitor will be installed; [...]

  • Page 13

    13 Table 7 lists the supported upgrade paths. T able 7 Support ed Upgrade P aths If you are upgrading to Cisco Unif ied Service Monitor 2.0 on a system that... Then do this Has been upgraded with Operations Manager 2.0 (which includes Service Monitor 2.0) and Service Monitor 2.0 is not yet licensed Service Monitor software has already been upgraded[...]

  • Page 14

    14 Has a licensed version of Service Monitor 1.0 or Service Monitor 1.1 installed 1. Order Service Monitor 2.0. The P AK will be shipped to you. When you order , note that licensing for Service Monitor 2.0 no longer limits the number of sensors that can register . Licensing is now based upon the number of phones being monitored. 2. Use the P AK and[...]

  • Page 15

    15 5 Installing Cisco Unified Service Monitor This section includes both of the following: • Before You Install Service Monitor, page 15 • Performing the Service Monitor Installation, page 16 Before You Install Service Monitor Service Monitor is already installed on a server when you install Operations Manager . T o activate Service Monitor on [...]

  • Page 16

    16 Note Windows online help provides instructions for adding and removing W indows components, such as Windows SNMP service. T o locate the instructions, try selecting the Index tab in Windows online help and entering a keyword or phrase, such as install SNMP service . Preparing Information that You Need to Install Service Monitor T o install Servi[...]

  • Page 17

    17 • An Advanced Server with terminal services enabled in application server mode. • A system with Internet Information Services (IIS) enabled. • A system that does not have name lookup. • A system with 2 network interface cards (NICs). W e recommend that you: • Install Service Monitor on a system that has a static IP address. • Disable[...]

  • Page 18

    18 The installation program checks the name lookup and DHCP . If a static IP address is not conf igured on your system, the DHCP-Enabled Network Adapters dialog box appears. Click Ye s . The Setup T ype window appears. Step 6 Select one of the following radio buttons: • T ypical —T o install the complete Service Monitor package, which contains [...]

  • Page 19

    19 Step 9 Click Next . The Change Admin Password window appears: a. Enter an admin password, confirm, and click Next . The Change System Identity Account Password window appears b. Enter a System Identity Account password (and confirm), and click Next . The Create casuser dialog box appears. c. Click Ye s to continue with the installation. Note I[...]

  • Page 20

    20 For more information, see NTP Configuration Notes, page 10 . Step 12 A message appears asking whether to reboot your system now . Reboot your system before you start Step 13 . Step 13 After the installation completes, verify that Service Monitor was installed correctly by starting Service Monitor . See Starting Cisco Unified Service Monitor, pag[...]

  • Page 21

    21 Note In releases earlier than Service Monitor 2.0, licensing ensured that no more than the licensed number of sensors was registered with Service Monitor . In Service Monitor 2.0, licensing ensures that the licensed number of phones being monitored is not greatly exceeded. Service Monitor software is already upgraded to release 2.0 on a server w[...]

  • Page 22

    22 Step 5 Select one of the following radio buttons: • T ypical —T o install the complete Service Monitor package, which contains Common Services 3.0 with Service Pack 4 and Service Monitor 2.0. • Custom —T o install the complete Service Monitor package and to enter data that is otherwise entered automatically for you. If you choose the T y[...]

  • Page 23

    23 Caution Do not run Service Monitor on this system; uninstall Service Monitor and install it on another system that has only one NIC. If Windows SNMP service is not installed on your system, you will see this message: Windows SNMP service is not installed on your system. This installation will continue. To install support for system application a[...]

  • Page 24

    24 Performing Post-Upgrade Configuration This section provides the minimum steps required to enable sensors to register with Service Monitor 2.0. For complete conf iguration procedures, including how to add Cisco Unif ied CallManagers to Service Monitor , see the conf iguration checklists in User Guide for Cisco Unif ied Service Monitor . Step 1 St[...]

  • Page 25

    25 Note If you use Cisco Unif ied CallManager as a TFTP server , Service Monitor cannot copy conf iguration f iles to Cisco Unif ied CallManager due to security settings on the latter . Y ou will need to manually upload the conf iguration f ile as described in Step 3e. After uploading the conf iguration f ile, reset the TFTP server on Cisco Unif ie[...]

  • Page 26

    26 MAC-Specific Configuration File—QOV001120FFCF18.CNF In a MAC-specif ic conf iguration f ile, the default ID, A000, has been replaced by the sensor MAC address; the receiver DNS name is included, although an IP address could appear instead. The last updated date and time represent the last time that the conf iguration f ile was updated; this co[...]

  • Page 27

    27 Uninstalling Service Monitor Caution Y ou must use the Cisco Unif ied Service Monitor uninstallation program to remove Service Monitor from your system. If you try to remove the f iles and programs manually , you can seriously damage your system. Use this procedure if you need to uninstall Service Monitor . Step 1 As the local administrator , lo[...]

  • Page 28

    28 Step 1 As the local administrator , log in to the machine on which you will reinstall Service Monitor , and insert the Service Monitor CD-ROM into the CD-ROM drive. The installer window appears, asking you if you want to install Service Monitor . Note If the CD-ROM is already in the CD-ROM drive and you stopped the reinstallation process to clos[...]

  • Page 29

    29 Step 10 The Summary window appears, displaying the current settings. Click Next . The reinstallation proceeds and the Setup Complete window appears. Step 11 Click Finish . 9 Where to Go Next After you have installed Service Monitor , you are ready to conf igure it and start monitoring IP telephony service quality . For more information, see the [...]

  • Page 30

    30 11 Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers. Cisco.com Y ou can access the most current Cisco documentation at this URL: http://www.cisco.com/techsupport Y ou can access the Cisco website at this URL: http://www.ci[...]

  • Page 31

    31 Y ou can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml Product Documentation DVD The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, conf iguration, and command guides for Cisco hardware and softwar[...]

  • Page 32

    32 From this site, you will f ind information about how to do the following: • Report security vulnerabilities in Cisco products • Obtain assistance with security incidents that involve Cisco products • Register to receive security information from Cisco A current list of security advisories, security notices, and security responses for Cisco[...]

  • Page 33

    33 Ti p W e encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIR T can work with information that has been encrypted with PGP versions 2. x through 9. x . Never use a revoked encryption key or an expired encryption key . The correct public key t[...]

  • Page 34

    34 Cisco Support Website The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL: http://www.cisco.com/en/US/support/index.html Access to all tools on the Cisco Support website requires a Cisco.com user [...]

  • Page 35

    35 T ip Displaying and Searching on Cisco.com If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5 . T o f ind technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on [...]

  • Page 36

    36 Definitions of Service Request Severity T o ensure that all service requests are reported in a standard format, Cisco has established severity def initions. Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations. Y ou and Cisco will commit all necessary resources around the clock to resolve [...]

  • Page 37

    37 • Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. Y ou can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj • Networking products offered by Cisco, as well as customer suppor[...]

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    Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com T el: 31 0 20 357 1000 Fax: 31 0 20 35[...]