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Cisco Systems 4027669 manual

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Table of contents for the manual

  • Page 1

    Cisco Model DPQ2160 and EPQ2160 DOCSIS 2.0 Cable Modem User Guide In This Document  IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2  FCC Compliance ......................................................................................................... 7  Introduction .......................[...]

  • Page 2

    2 4028103 Rev A IMPORTANT SAFETY INSTR UCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are f or use by qualified servi ce personnel only. To reduce the risk of electric shock, do not perform any serv icing other than that contained in the opera ting instructions, unless you are qualified to do so[...]

  • Page 3

    4028103 Rev A 3 IMPORTANT SAFETY INS TRUCTIONS Mitteilung für CA TV -T echniker Die in dieser Mitteilung au fgeführten Wartungsanweisungen sind ausschließlich für qu alifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektr ischen Schlags zu reduzi eren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedien[...]

  • Page 4

    4 4028103 Rev A IMPORTANT SAFETY INSTR UCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Insta ll in accordance with the manufacturer's in[...]

  • Page 5

    4028103 Rev A 5 IMPORTANT SAFETY INS TRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power f rom the wall outlet, disconnect the signal inputs. V erify the Pow e r Source fr om the On/Off Power Light When the on/off power light is not illu minated, the apparatus may stil l be connected to the power source. The light[...]

  • Page 6

    6 4028103 Rev A IMPORTANT SAFETY INSTR UCTIONS Service W arnings WARNING: Avoid electric shoc k! Do not open the cover of this product. Opening or removing the cover may expos e you to dangerous voltages. If you open the cover, you r warranty will be void. This product co ntains no user-serviceable parts. Check Product Safety Upon completion of any[...]

  • Page 7

    4028103 Rev A 7 FCC Compliance FCC Compliance United States FCC Compliance This device has been test ed and found t o comply with th e limits fo r a Class B digit al device, pursuant to part 15 of the FCC Ru les. Thes e limit s are designed to p rovide reasonable protection against such int erference in a resi dential installation. This equipment g[...]

  • Page 8

    8 4028103 Rev A Introduction Introduction Welcome to the exciting world of high-s peed Internet access. Your new Model DPQ2160 or EPQ2160 DOCSIS® 2.0 Cable Mo dem offers high-end performance and unsurpassed reliability. With your new DPQ2160 or EPQ2160, your Internet enjoyment and business productivity will surely soar. This guide provides procedu[...]

  • Page 9

    4028103 Rev A 9 What's In the Carton? What's In the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that e ach item is undamaged. The carton contains the following items: One Model DPQ2160/EPQ2160 Cable Modem One Ethernet cable (CAT5/RJ-45) One power c[...]

  • Page 10

    10 4028103 Rev A Front Panel Description Front Panel Description The front panel of your cable modem provides LED status lights that indicate how well and at what state your cable modem is operating. After the cable m odem is successfully registered on the network, the POWER and CABLE status i ndicators illuminate continuously to show that the cabl[...]

  • Page 11

    4028103 Rev A 11 Back Panel Description Back Panel Description The following illustration describes the back panel components of the DPQ2160/EPQ2160 cable modem. 1 100-240 VAC —Connects the cable modem to the DC output of the AC power cord that is provided with your cable modem. Only use the AC power cord that is provided with your cable modem CA[...]

  • Page 12

    12 4028103 Rev A Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best locati on for your cable modem. Read this[...]

  • Page 13

    4028103 Rev A 13 What Are the System Require ments for Inter net Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates e fficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements . Note:[...]

  • Page 14

    14 4028103 Rev A How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet acce ss account, you need to set up an account with your local service provider. Choose on[...]

  • Page 15

    4028103 Rev A 15 How Do I Connect My Devices to Use the Inter net? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet de vices in your home or office. Sharing one connection among many devices is called networking. Connecting and Instal[...]

  • Page 16

    16 4028103 Rev A How Do I Connect My Devices to Use the Inter net? Connecting the Modem for Hi gh-Speed Data Service WARNING: To avoid personal inju ry or damage to your equipm ent, follow these steps in the exact order shown. 1 Power off your PC and unplug it from the power source. 2 Connect your PC to either the ETHERNET port or the USB port usin[...]

  • Page 17

    4028103 Rev A 17 How Do I Configure T CP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for config[...]

  • Page 18

    18 4028103 Rev A How Do I Configure T CP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems 1 Click Start , select Settings , and choose Network and Dial-up Connections . 2 Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3 Click Properties in the Local Area Connection Status window. 4 Click Internet P[...]

  • Page 19

    4028103 Rev A 19 How Do I Configure T CP/IP Protocol? Configuring TCP/IP on Macintosh Systems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels , and then click TCP/IP . 2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode . 3 Click Advanced i[...]

  • Page 20

    20 4028103 Rev A How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, XP, or Vista operating system. This section contains instructions for installing the USB drivers for the cable modem. Note: If you are not using the USB in[...]

  • Page 21

    4028103 Rev A 21 How Do I Install USB Drivers? 6 Select CD-ROM drives in the Found New Hardware Wizard window, and then click Next . 7 Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device. 8 After the system finds the USB driver, if the Digital Signature Not Found window opens and disp[...]

  • Page 22

    22 4028103 Rev A How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be ho rizontally mounted. Before Y ou Begin Before you begin, choose an appropriate mounting place. The w[...]

  • Page 23

    4028103 Rev A 23 How Do I Mount th e Modem on a Wall? ( Optional ) Location and Dimensions of the W all-Mounting Slots The following illustration shows the locati on and dimensions of the wall-mounting slots on the bottom of the modem. U se the information on this page as a guide for mounting your modem to the wall.[...]

  • Page 24

    24 4028103 Rev A Having Difficulty? Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Co ntact your local cable service provider for complete information on cable services, includin[...]

  • Page 25

    4028103 Rev A 25 Having Difficult y ? Common T roubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 28), for more detailed information on front panel LED status indicator operation and function. The cable modem does not regist er an Ethernet connection  Verify tha[...]

  • Page 26

    26 4028103 Rev A Tips for Improved Perfor mance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, co ntact your service provider.  Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.  Verif[...]

  • Page 27

    4028103 Rev A 27 How Do I Renew the IP Address on My PC? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. Renewing t[...]

  • Page 28

    28 4028103 Rev A Front Panel LED Status In dicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibr ation, and Registration (AC Power applied) The following chart illustrates the sequ ence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and reg[...]

  • Page 29

    4028103 Rev A 29 Front Panel LED Status In dicator Functio ns Normal Operations (AC Power applied) The following chart illustrates the appear ance of the cable modem front panel LED status indicators during normal operations when AC power is applied to the cable modem. Front Panel LED Normal Operations 1 POWER On 2 DS On 3 US On 4 ONLINE On 5 Link [...]

  • Page 30

    30 4028103 Rev A Notices Notices T r ademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS is a trade[...]

  • Page 31

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  • Page 32

    Service Provider Video Technology Group 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 678.277.1000 www.scientificatlanta.com This document includes various trademarks of Cisco Systems, Inc. Please see th e Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. All other trademarks menti[...]