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Cisco Systems 6901 manual

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Table of contents for the manual

  • Page 1

    Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP Phone 690 1 and 691 1 A dministration Guide f or Cisco Unif ied Communications Manager 8.5 (SCCP and SIP) Text Part Number: OL -23874-01[...]

  • Page 2

    THE SPECIFICATION S AND INFORMAT ION RE GARDIN G TH E PRODU CTS IN THIS MANU AL A RE SUBJ ECT T O CHAN GE W ITHOUT N OTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDA TIONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUS T TAKE FULL RESPONSI BILITY FOR THEIR APPLICAT ION[...]

  • Page 3

    i Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 CONTENTS Preface vii Overview vii Audience vii Organization vii Related Documentation viii Obtaining Documentation, Obtaining Support, and Security Guid elines ix Document Conventions x CHAPTER 1 An Overview of the Cis[...]

  • Page 4

    Contents ii Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 CHAPTER 2 Preparing to Install the Cisco Un ified IP Phone on Your Network 2-1 Understanding Intera ctions with Othe r Cisco Unified IP Telephony Products 2-1 Understanding Ho w the Cisco Unified IP Phone In[...]

  • Page 5

    Contents iii Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 CHAPTER 4 Configuring Settings on th e Cisco Unified IP Phone 4-1 Configuring Settings on the Cisco Unified IP Phone 4-1 Phone Settings Options 4-1 Accessing the Phone Configuration Settings 4-2 Accessing th[...]

  • Page 6

    Contents iv Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Identifying Intermittent Network Outages 7-6 Verifying DHCP Settings 7-6 Checking Static IP Add ress Settings 7-7 Verifying the Voice VLAN Configur ation 7-7 Verifying that the Phones Have Not Been Intention[...]

  • Page 7

    Contents v Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Performing Final End User Co nfiguration Steps D-6 APPENDIX E Installing the Wall Moun t for the Cisco Unified IP Phone 6901 and 6911 E-1 Installing a Wall Mount for the Cisco Unified IP Phone 6901 E-1 Before [...]

  • Page 8

    Contents vi Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01[...]

  • Page 9

    vii Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Preface Overview Cisco Unified IP Phone 6901 a nd 691 1 Administration Guide for Cisco Un ified Communica tions Manager 8.5 (SCCP and SIP) prov ides the information you need to understand, install, co nfigure, manage[...]

  • Page 10

    viii Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Preface Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communicatio ns Manager , refer to the followi ng publications: Cisco Unified IP Phone 6900 Series Related publicat [...]

  • Page 11

    ix Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Preface Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtai ning documentation, obtai ning support, providi ng documentation feedback, security guidelines, and also reco mmende[...]

  • Page 12

    x Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Preface Document Conventions This document uses the f ollowing convent ions: Note Means reader take note . Notes contain helpful suggestions o r refe rences to material not covered in the publication. Caution Means re[...]

  • Page 13

    CH A P T E R 1-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 6 901 and 691 1 provide voice commu nication over an Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like [...]

  • Page 14

    1-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisc o Unified IP Phone 6901 and 6911 Understanding the Cisco Unified IP Phone 6901 and 6911 Figure 1-1 shows the main components of the Cisco Un[...]

  • Page 15

    1-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 4 Line button Allows users to pick up second inco ming call. The line button LED shows call status. The line [...]

  • Page 16

    1-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisc o Unified IP Phone 6901 and 6911 Figure 1-2 shows the main components of the Cisco Unified IP Phone 691 1. Figur e 1 -2 Cisco Unified IP Pho[...]

  • Page 17

    1-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 6 Line button Allows users to pick up an incoming call. The line button LED sh ows cal l status. The line but[...]

  • Page 18

    1-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support sev eral industry-stan dard and Cisco networking protocol s[...]

  • Page 19

    1-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? IEEE 802.1X The IEEE 802.1X standard defines a client-server -based access control and authentication protocol t hat restricts u[...]

  • Page 20

    1-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Related Topics • Understanding Interactions wit h Other Ci sco Unified IP T elephony Products, page 2-1 • Understanding the[...]

  • Page 21

    1-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 6901 and 6911? What Features are Supported on the Cisco Unified IP Phone 6901 and 6911? Cisco Unified IP P[...]

  • Page 22

    1-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Pho nes For more information about Cisco Unifi ed Communications Manager Administ ration, refer to Cisco Unif[...]

  • Page 23

    1-11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fea t ures for Cisco Unified IP Ph ones If you configur e security-related settings in Cisco Unified Communication s Manager Administration,[...]

  • Page 24

    1-12 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Pho nes Ta b l e 1-4 shows where you can find ad ditional information about security in thi s and other docum[...]

  • Page 25

    1-13 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fea t ures for Cisco Unified IP Ph ones Overview of Supported Security Features Ta b l e 1-5 provides an overview of the se curity feature s[...]

  • Page 26

    1-14 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Pho nes Secure SRST reference After you configure a SRST reference for security and then reset the dependent [...]

  • Page 27

    1-15 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fea t ures for Cisco Unified IP Ph ones Related Topics • Understanding Security Featur es for Cisco Unified IP Phones, page 1-10 • Ident[...]

  • Page 28

    1-16 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Pho nes Related Topic • Understanding Security Featur es for Cisco Unified IP Phones, page 1-10 • Underst[...]

  • Page 29

    1-17 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fea t ures for Cisco Unified IP Ph ones Supporting 802.1X Authenticati on on Cisco Unified IP Phones These sections provide infor mation abo[...]

  • Page 30

    1-18 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Pho nes Required Network Components Support for 802.1X auth entication on Cisco Unified IP Phones requires se[...]

  • Page 31

    1-19 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Con figuring and Installing Cisco Unified IP Phones Best Practices—Requirem ents and Recommendations • Enable 802.1X Authenti cation—If you want [...]

  • Page 32

    1-20 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager T o add phones to the [...]

  • Page 33

    1-21 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Con figuring and Installing Cisco Unified IP Phones Checklist for Configuring the Cisco Unified IP Phone 6901 and 6911 in Cis co Unified Communications[...]

  • Page 34

    1-22 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 4. Add and configure d irectory numbers (line) on the phone by completing th e required fields in [...]

  • Page 35

    1-23 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Con figuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the ph ones to th e Cisco Unified Communica[...]

  • Page 36

    1-24 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Terminology Differ ences Terminology Differences Ta b l e 1-10 highlights some of the important dif ferences in terminology t hat is used in these documents: • [...]

  • Page 37

    CH A P T E R 2-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voic e over a data network. T o provide this capability , the IP Phones depend[...]

  • Page 38

    2-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Othe r Cisco Unified IP Tele phony Products Understanding How the Cisco Unified IP Phone Interacts with Cisc[...]

  • Page 39

    2-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Cisco Un ified IP Phone • Data traf fic present on the VLAN supportin g phones might reduce the q uality of V oice-[...]

  • Page 40

    2-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Power Guidelines Ta b l e 2-1 provides gui delines for powering the Cisco Unified IP Phone 690[...]

  • Page 41

    2-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Understanding P hone Configuration Files Obtaining Additional Information About Power For related information about p ower , refer to the do[...]

  • Page 42

    2-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process • Y ou have enabled auto -registration in Cisco Unified Communications Manager • The phone has n[...]

  • Page 43

    2-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase Adding Phones to the Cisco Unified Communications Manager Database Bef[...]

  • Page 44

    2-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communi cations Manager Database These sections describe the methods: • Adding Phones with Auto-Registr[...]

  • Page 45

    2-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase Auto-registration is disabled by default. In some case s, you might no[...]

  • Page 46

    2-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communi cations Manager Database Adding Phones with Cisco Unified Communications Manager Administration [...]

  • Page 47

    2-11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols Related Topics • Adding Phones with Auto-Registration, page 2-8 • Adding Phones [...]

  • Page 48

    2-12 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone phones can register . If Cisco Unified IP phon es to be co nnected to Cisc o Unifi[...]

  • Page 49

    CH A P T E R 3-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 3 Setting Up the Cisco Unified IP Phone This chapter includes t he following topics, which h elp you install the Cisco Unified IP Phone on an IP telephony n etwork: • Before Y ou Begin, page 3-1 • Un[...]

  • Page 50

    3-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unifie d IP Phone 6901 and 6911 Components Cisco Unified Communications Manager Configuration The Cisco Unified IP Phone requires Ci sco Unifie[...]

  • Page 51

    3-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6901 and 6911 Components Each port supports 10 /100 Mbps half- or full-duple x connections to ext ernal devices. Y ou can use [...]

  • Page 52

    3-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco U nified IP Phone Installing the Cisco Unified IP Phone Y ou must co nnect the Cisco Unified IP Phone to the ne twork and to a power source before[...]

  • Page 53

    3-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-1 Cisco Unified IP Phone 690 1 Cable Connections 4 5 6 1 2 3 195792 1 Slot for Ethernet cable 4 Network port (10/100 SW)[...]

  • Page 54

    3-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco U nified IP Phone Figur e 3-2 Cisco Unified IP Phone 691 1 Cable Conne ctions Related Topics • Footstand, page 3-7 • V erifying the Phone S ta[...]

  • Page 55

    3-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Footstand The Cisco Unified IP Phone 6901 has a fol dable footstand. When the footst and is unfolded, it giv es the phone an el evated vi ewing angle. Figure [...]

  • Page 56

    3-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Higher Viewing Angle Connect the footstand to the lower slots for a higher v iewing angle. Lower Viewing Angle Connect the footstand to the upper slots for a[...]

  • Page 57

    3-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Mounting the Phone to the Wall Mounting the Phone to the Wall Y ou can mount th e Cisco Unified IP Phone 6901 on the wall by using a stan dard telephone wall plate with[...]

  • Page 58

    3-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone The security features protect against several threats, including[...]

  • Page 59

    CH A P T E R 4-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes configu rable network settin gs that you may need to modify before the phone is functional for yo ur users. Y ou c[...]

  • Page 60

    4-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Phone Accessing the Phone Configuration Settings Accessing the Phone Configuration Settings Y ou can change the PIN of the IVR by navi gating to De vice >[...]

  • Page 61

    4-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Accessing the Ph one Configuration Settings Step 5 T o exit the IVR, end th e call. Ta b l e 4-2 describes the various op tions in the IVR Configuration M[...]

  • Page 62

    4-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Phone Accessing the Phone Configuration Settings[...]

  • Page 63

    CH A P T E R 5-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 5 Configuring Features, Templates, Services, and Users After you install Ci sco Unified IP Phones in yo ur network, configure th eir network settings, and ad d them to Cisco Unified Com munication s Mana[...]

  • Page 64

    5-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone For more information on the functions of a service, se lect the name of the parameter or [...]

  • Page 65

    5-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Automatic Port Synchronization (Cisco Unified IP Phone 6911 only) When the Cisco Unified [...]

  • Page 66

    5-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Call Forwar d All Loop Breakout Detects an d prevents Call Forward All loop s. When a Cal[...]

  • Page 67

    5-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Client Matter Codes (CMC) Enables a u ser to specify th at a call rel ates to a specific [...]

  • Page 68

    5-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Meet Me Conference (Cisco Unified IP Phone 6911 only) Allows a user to host a Meet Me con[...]

  • Page 69

    5-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Redial Allows users to call the most recently dialed phone number by pre ssing the Redial[...]

  • Page 70

    5-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Adding Users to Cisco Unified Communications Manager Adding Users to Cisco Unified Communications Manager Adding user s to Cisco Unified Communication[...]

  • Page 71

    5-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Features , Templates, Services, and Users Managing the User O ptions Web Pages Note Once the Enable Synchronization from the LDAP Server is enabl e d, yo u will not be able to add additional use[...]

  • Page 72

    5-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing the User Options Web Pa ges Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User [...]

  • Page 73

    5-11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Features , Templates, Services, and Users Managing the User O ptions Web Pages Specifying Options that Appear on the User Options Web Pages Most options that are on the User Opt ions web pages [...]

  • Page 74

    5-12 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing the User Options Web Pa ges[...]

  • Page 75

    CH A P T E R 6-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 6 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page fr om which you can view a variety of informatio n about the phone, includi ng: • Device information • Netw[...]

  • Page 76

    6-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone T o acc ess the web page for a Cisco Unified IP Phone, perform these st eps. Note If yo[...]

  • Page 77

    6-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Disabling and E nabling Web Page Acce ss Disabling and Enabling Web Page Access For security purposes, you may choose to prevent access to the web pages for a [...]

  • Page 78

    6-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Network Setup Network Setup The Network Setup on a pho ne’ s web page displays network setup informatio n and information about other phone settings . Ta b[...]

  • Page 79

    6-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Network Setup Operation al VLAN ID Auxiliary V irtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member . Admin. V[...]

  • Page 80

    6-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Network Setup SW Port Setup Speed and duplex of t he switch port, where: • A—Auto Negotiate • 10H—10-BaseT/half dupl ex • 10F—10-BaseT/ full dupl[...]

  • Page 81

    6-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Network Statistics The following network stati stics hyperlinks on a phone’ s web page provide information about ne twork traffic on the p[...]

  • Page 82

    6-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Network Statistics table below Rx broadcast T otal number of broadcast packets received by the phone Rx multicast T otal number of multicast packets received[...]

  • Page 83

    6-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Device Logs Device Logs The following device log s hyperlinks on a pho ne’ s web page provide information y ou can use to help monitor and tr oubleshoot the [...]

  • Page 84

    6-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Device Logs • Core Dumps—Includes h yperl inks to individual d u mp files. The core dump files include data from a phone crash. • Stat us Messages—D[...]

  • Page 85

    6-11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Device Logs DHCP timeout DHCP server did not respond. • Network is busy—The errors should resolve themselves when the network load reduces. • No network[...]

  • Page 86

    6-12 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Device Logs Load ID incorrect Load ID of the so ftwa re file is of the wrong type. Check the load ID assigned to the phone (from Cisco Unified Communicati o[...]

  • Page 87

    6-13 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously . A phone streams inf[...]

  • Page 88

    6-14 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Ta b l e 6-7 Streaming Statistics Area It ems Item Description Remote Address IP address and UDP port of the de stination of the stream[...]

  • Page 89

    6-15 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Related Topics “Configuring Setti ngs on the Cisco Unified IP Phone” chapter 1. When the RTP Control Protocol is disab led, no data g[...]

  • Page 90

    6-16 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics[...]

  • Page 91

    CH A P T E R 7-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 7 Troubleshooting and Maintenance This chapter provi des information that can assist you in t roubleshooting problems with y our Cisco Unified IP Phone or wit h your IP telephony network. It also ex plai[...]

  • Page 92

    7-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone D oes Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the n etwork p[...]

  • Page 93

    7-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshooting a nd Maintenance Resolving Startup Problems In addition, pro blems with security may prevent the phone from starting up pr operly . See the “General T roubleshooting T ips” section on p [...]

  • Page 94

    7-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance Resolving Startup Problems Cisco CallManager and TFTP Se rvices Are Not Running If the Cisco CallManager or TFTP services are not runnin g, phones may not be able to start [...]

  • Page 95

    7-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshooting a nd Maintenance Resolving Startup Problems Note • When you remove a phone from the Cisco Unified Communication s Manager database, its configuration file is delet ed from the Cisco Unifie[...]

  • Page 96

    7-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance Cisco Unified IP Ph one Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during cal ls or while idle on their [...]

  • Page 97

    7-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshooting a nd Maintenance Cisco Unified IP Phone Resets Unexpecte dly Checking Static IP Address Settings If the phone has been assigned a static IP address, veri fy that you have entere d the correc[...]

  • Page 98

    7-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance General Trouble shooting Tips Step 3 On the Cisco Unified Communications Manager server , verify that the local host files have the correct Cisco Unified Communications M a[...]

  • Page 99

    7-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshooting a nd Maintenance General Troubleshootin g Tips Changing the telephon e configuration. By default, the network configurat ion options are locked to prevent users from making changes that coul[...]

  • Page 100

    7-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance Resetting or Restorin g the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Uni[...]

  • Page 101

    7-11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshooting a nd Maintenance Monitoring the Voice Quality of Calls Step 2 While the phone is powering up, press and hold # button until the Line LED turns gr een. Step 3 Release the # button and press [...]

  • Page 102

    7-12 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance Using Voice Quality Metrics • G .728/iLBC: 3.9 MOS LQK • G729A/AB: 3.7 MOS LQK Note • Cisco V oice Transmission Quality (CVTQ) does not support wideband (7 kHz) spee[...]

  • Page 103

    7-13 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshooting a nd Maintenance Where to Go for More Tro ubleshooting Information Note V oice quality metrics do not account fo r noise or distortion, only frame loss. Where to Go for More Troubleshooting[...]

  • Page 104

    7-14 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance Cleaning the Cisco Unified IP Phone[...]

  • Page 105

    A-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , you are likely the primary sou rce of in format ion for Cisco Unified IP Phone users in your network or company . It is impo[...]

  • Page 106

    A-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix A Providing Information to Users Via a Website How Users Config ure Phone Features How Users Configure Phone Features End users can perform a variety of activ ities by using th e Cisco Uni fied Communicatio[...]

  • Page 107

    B-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX B Supporting International Users Localized versions of the Cisco Unified IP Phones are available. If you are supp orting Cisco Unified IP Phones in a non-English env ironment, refer to the follo win g sectio[...]

  • Page 108

    B-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix B Supporting International Users Installing the Cisco Unified Comm unications Manager Locale Installer[...]

  • Page 109

    C-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX C Technical Specifications The following sections describe the t echni cal specifications for the Cisco Un ified IP Phone 6901 and 6911. • Physical and Operating Environment Specifications, page C-1 • Ca[...]

  • Page 110

    C-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix C Tec hnical Specific ations Cable Specificatio ns Ta b l e C-2 shows th e physical and operating environment sp ecifications for the Cisco U nified IP Phone 6911. Cable Specifications • RJ-9 jack (4-cond[...]

  • Page 111

    C-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix C Technical Specific ations Network and Acce ss Port Pinouts Network and Access Port Pinouts Although both the network and access ports are used for network connectivity , they serve different purposes and h[...]

  • Page 112

    C-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix C Tec hnical Specific ations Network an d Access Port Pinouts[...]

  • Page 113

    D-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX D Basic Phone Administration Steps This appendix prov ides minimum, basic configurat ion steps for you to do the follo wing: • Add a new user to Cisco Unified Communications Man ager Administration • Con[...]

  • Page 114

    D-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Administration Ste ps Adding a U ser to Cisco Unified Communic ations Manager Adding a User to Cisco Un ified Communications Manager This section describes steps for adding a user to Cisco Uni[...]

  • Page 115

    D-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Ad ministration Steps Configuring the Phone – User ID—Enter the end user identification name. Cisco Unified Communications Manager does not permit modifyin g the user ID after it is created[...]

  • Page 116

    D-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Administration Ste ps Configuring the Ph one Example: 00127 F57661 1 (MAC address on John Doe’ s phone) – Description— Thi s is a n op tio nal fi eld wh ere you c an ente r a us eful d e[...]

  • Page 117

    D-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Ad ministration Steps Configuring the Phone b. In the Prot ocol Specific In formation pa ne of this window , choose a Device Security Profile from the drop-down list. T o enable security featur[...]

  • Page 118

    D-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Administration Ste ps Performing Fina l End User Configur ation Steps Example: Using the John Doe extension in the ex ample above, if you specify a mask of 408902XXXX, an external cal l from e[...]

  • Page 119

    D-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Ad ministration Steps Performing Final End User Configuration Steps T o view all configured user groups, choose User Management > User Group . Step 4 Click Save .[...]

  • Page 120

    D-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Administration Ste ps Performing Fina l End User Configur ation Steps[...]

  • Page 121

    E-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 This appendix contains information on installing the wall mou nt for use with the Cisco Un ified IP Phone 6901 and 691 1 phones. Insta[...]

  • Page 122

    E-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP Phone 6901 and 6911 Installing a W all Mount fo r the Cisco Unified IP Phone 6901 Before You Begin Before you mount the phon e on the wall, ensure that [...]

  • Page 123

    E-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount fo r the Cisco Unified IP Phone 6901 Installing the Phone on Wall Mount Plate T o install the phone on the wal[...]

  • Page 124

    E-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP Phone 6901 and 6911 Installing a W all Mount fo r the Cisco Unified IP Phone 6901 Step 2 Plug the RJ45 connector into the wall mount phone jack ( Figure[...]

  • Page 125

    E-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount fo r the Cisco Unified IP Phone 6901 Step 3 Slip the mounting holes o n the base of the wall mount plate and o[...]

  • Page 126

    E-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP Phone 6901 and 6911 Installing a W all Mount fo r the Cisco Unified IP Phone 6901 Step 4 Firmly slide t he IP phone down into place ( Figure E- 6 ). Fig[...]

  • Page 127

    E-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount fo r the Cisco Unified IP Phone 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 The following[...]

  • Page 128

    E-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP Phone 6901 and 6911 Installing a W all Mount fo r the Cisco Unified IP Phone 6911 Installing the Bracket T o install the phone on the wall, follow these[...]

  • Page 129

    E-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount fo r the Cisco Unified IP Phone 6911 Figur e E-8 Mounting the W all Brac k et Level wall bracket on wall Mark [...]

  • Page 130

    E-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP Phone 6901 and 6911 Installing a W all Mount fo r the Cisco Unified IP Phone 6911 Step 2 Attach the phone bracket to the I P phone ( Figure E-9 ). a. D[...]

  • Page 131

    E-11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount fo r the Cisco Unified IP Phone 6911 Step 3 Remove the handset wal l hookswitch in t he handset rest, rotate [...]

  • Page 132

    E-12 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP Phone 6901 and 6911 Installing a W all Mount fo r the Cisco Unified IP Phone 6911 Step 4 Attach the Ethernet cabl e to the 10/100 SW networ k port and [...]

  • Page 133

    E-13 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount fo r the Cisco Unified IP Phone 6911 Step 5 Attach the phone to the wall bracket by inser ting the tabs on th[...]

  • Page 134

    E-14 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP Phone 6901 and 6911 Installing a W all Mount fo r the Cisco Unified IP Phone 6911[...]

  • Page 135

    F-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX F Cisco Unified IP Phone Non-Lockable Wall Mount This appendix contain s information on installing the fo llowing product: • ADA Non-Lockable W all Mo unt Kit for 6 900 Series: Instal led on the Cisco Unif[...]

  • Page 136

    F-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series The following figu re shows the phone with the w all mount kit from the side. Figur e F-2 Side V iew of AD[...]

  • Page 137

    F-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series • One phone bracket • One wall bracket • Four #8-18 x 1.25-inch P hillips-head screws with four an ch[...]

  • Page 138

    F-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-4 Mou nt the W all Brac ket Step 2 Attach the phone bracket to the I P phone. a. Detach the hand[...]

  • Page 139

    F-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series Figur e F-5 At tach Phone Br ack et Step 3 Attach the cables. a. Attach the Ethernet cabl e to the 10/100 S[...]

  • Page 140

    F-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-6 At tach Cables Step 4 Attach the phone to the wall bracket by inser ting the tabs on the top o[...]

  • Page 141

    F-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series Figur e F- 7 T a b L o c a t io n T o remove the phone and mounting plate fro m the wall bracket, you must [...]

  • Page 142

    F-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-8 Dis en gage ta bs 3 45760[...]

  • Page 143

    G-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX G Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 This appendix prov ides information ab out feature support for th e Cisco Unified IP Phones 6901 and 691 1 using the SCCP or SIP pro[...]

  • Page 144

    G-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix G Feature Su pport by Protocol for the Cisco Unified IP Phone 6901 and 6911 Call Forward All Supported Support ed Basic Call Handling —Forwarding Calls to Another Number Call Forward All Breakout Supporte[...]

  • Page 145

    G-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix G Feature S upport by Protocol for the Ci sco Unified IP Phone 6901 and 6911 Redial Su pported Supported Basic Call Handling—Placing a Call: Basic Options Shared Line Supported Supported Advanced Call Hand[...]

  • Page 146

    G-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix G Feature Su pport by Protocol for the Cisco Unified IP Phone 6901 and 6911[...]

  • Page 147

    IN-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 INDEX Numerics 802.1X authentication server 1-18 authenticator 1-18 description 1-7 network component s 1-18 supplicant 1-18 A AC adapter, connecti ng to 3-4 access port connecting 3-4 forwarding packets to 6-7 purp[...]

  • Page 148

    Index IN-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide fo r Cisco Unified Communication s Manager 8.5 (SCCP and SIP) OL-23874-01 call waitin g 5-4, G-2 CAPF (Certificate Authority Proxy Fu nction) 1-14 cell phone interference 1-1 Cisco Discovery Protocol See CDP Cisco Unified Communications Man ager adding phone to database of 2-7 int[...]

  • Page 149

    Index IN-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 enterprise parameters call forward options 5-11 call forward optionsen terprise parameters user options web page d efaults 5-11 user options web page d efaults 5-11 error messages, used for troublesho oting 7-[...]

  • Page 150

    Index IN-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide fo r Cisco Unified Communication s Manager 8.5 (SCCP and SIP) OL-23874-01 hold button, descriptio n of 1-2, 1-4 hookswitch 1-2 HTTP, descript ion 1-6 Hypertext Transfer Protoco l See HTTP I icon shield 1-10 image authentication 1-13 installing Cisco Unifie d Commu nicati ons Manag[...]

  • Page 151

    Index IN-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 SIP 1-8 TCP 1-8 TFTP 1-8 TLS 1-8 UDP 1-8 network outages, iden tifying 7-6 network port connecting to 3-4 network requirements, for install ing 3-1 network statistics 6-7 Network web page 6-2, 6-7 O on hook ca[...]

  • Page 152

    Index IN-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide fo r Cisco Unified Communication s Manager 8.5 (SCCP and SIP) OL-23874-01 Locally Significant Certif icate (LSC) 3-10 media encry ption 1-14 phone hardeni ng 1-14 secure SRST reference 1-14 security pro files 1-14, 1-15 signaling au thentica tion 1-13 signaling encryption 1-14 sec[...]

  • Page 153

    Index IN-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 voice messaging system 5-8 TFTP description 1-8 troubleshooting 7-3 TFTP Server 1 4-2 Time-of-Day Routing 5-8, G-3 time zone update 5-8 TLS 2-5 transfer 5-8, G-3 transfer button, descriptio n of 1-4 Transmissi[...]

  • Page 154

    Index IN-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide fo r Cisco Unified Communication s Manager 8.5 (SCCP and SIP) OL-23874-01 X XmlDefault.cnf.xml 2-5[...]