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Cisco Systems 6921 manual

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Table of contents for the manual

  • Page 1

    Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unif ied IP Phone User Guide f or Cisco Unif ied Communications Manager 8.5 (SCCP and SIP) For Cisco Un ified IP Phone 6921 , 6941, 6945, an d 6961[...]

  • Page 2

    [...]

  • Page 3

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) iii Contents Your Phone 1 Cisco Unified IP Phone 6921 1 Phone Connections 1 Buttons and Hardware 3 Phone Screen 5 Footstand 6 Higher Viewing Angle 7 Lower Viewing Angle 8 Handset Rest 8 Cisco Unified IP Phone 6941 10 Phone Connections 10 Buttons and Hard[...]

  • Page 4

    iv OL-23813-01 Footstand 35 Higher Viewing Angle 36 Lower Viewing Angle 37 Handset Rest 37 Applications 39 Phone Applications 39 Services 39 Access Services 39 Call History 39 View Call History 40 View Call Record Details 40 Filter Call History 40 Dial From Call History 40 Clear Call History 41 Delete Call Record From Call History 41 Preferences 42[...]

  • Page 5

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) v Listen to Voice Messages 50 Calling Features 51 Feature Buttons and Softkeys 51 Agent Greeting 52 Auto Answer 52 Auto Answer with Your Headset 52 Auto Answer with Your Speakerphon e 52 Call Back 53 Set up a Call Back Notification 53 Call Forwar d All 5[...]

  • Page 6

    vi OL-23813-01 Divert 59 Divert a Call 59 Do Not Disturb 60 Turn DND On and Off 60 Extension Mobility 60 Enable Extension Mobility 60 Fast Dial 61 Place a Call Using Fa st Dial 61 Hold 61 Hold and Resume a Call 61 Swap Between Held and Active Calls on Multiple Lines 61 Put a Call on Hold by Answering a New Call on Another Line 62 Determine if a Sha[...]

  • Page 7

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) vii On-hook Dialing 67 Dial a Number On-hook 67 Plus Dialing 67 Dialing an Intern ational Number 68 Privacy 68 Enable Privacy on a Shared Line 68 Quality Reporting Tool 68 Report Problems on Your Phon e 68 Redial 69 Redial a Number 69 Shared Lines 69 Spe[...]

  • Page 8

    viii OL-23813-01 Change or Create a Line Text Label for Your Phone Display 76 Speed Dial on th e Web 77 Set Up Speed-Dial Buttons 77 Set Up Speed-Dial Codes 77 Phone Services 77 Subscribe to a Service 78 Search for Services 78 Change or End Services 78 Change a Service Name 79 Add a Service to an Available Programmab le Feature Button 79 User Setti[...]

  • Page 9

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) ix FAQs and Troubleshootin g 87 Frequently Asked Questions 87 Troubleshooting Tips 87 Conference 87 Personal Directory 88 Shared Lines 88 User Options 89 Product Safety, Security, Access ibility, and Related Information 90 Safety and Performance Informat[...]

  • Page 10

    x OL-23813-01[...]

  • Page 11

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 1 Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 692 1 provides these features : • Phone connections • Buttons and ha rdware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be conne[...]

  • Page 12

    2 OL-23813-01 1 DC adaptor p ort (DC48V ). 5 Access port (10/100 PC) connection. 2 AC-to-DC power supply (optional). 6 Handset connection. 3 AC power wall plug (optional). 7 Analog headset connection (o ptional). 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. 192762 2 3 4 5 6 7 1[...]

  • Page 13

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 3 Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashi ng red) or new voice messag e (steady red). 2 Phone screen Shows information about your phone such as directory number , active call and line status, softkey opti[...]

  • Page 14

    4 OL-23813-01 4 T ransfer button T ransfer s a call. 5 Conference button Creates a conference call. 6 Hold button Places an active call on hold. 7 Navigation bar and Select button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone n umbers from your Placed Call listing (up arrow) or your[...]

  • Page 15

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 5 Phone Screen 13 V olume button Controls the handset, headse t, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voic email system (varies by system). 15 Applications button Opens/closes [...]

  • Page 16

    6 OL-23813-01 Footstand If your phone is placed on a table or desk, the foot stand can be connected to the back of the phone for a higher or lower viewing angle, depending on yo ur preference. 1 Footstand slots for a higher v iewing angle 2 Footstand sl ots for a lower v iewing angle 1 2 194407[...]

  • Page 17

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 7 Higher Viewing Angle 195159[...]

  • Page 18

    8 OL-23813-01 Lower Viewing Angle Handset Rest Y our system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure tha t the receiver will not slip out of the cradle. 195160[...]

  • Page 19

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 9 1 Remove the handset from the cradle and pu ll the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. M ake sure the tab lines up evenly with the slot in [...]

  • Page 20

    10 OL-23813-01 Cisco Unified IP Phone 6941 The Cisco Unified IP Phone 694 1 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Y our system administrator can help you connect your[...]

  • Page 21

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 11 1 DC adaptor p ort (DC48V ). 5 Access port (10/100 PC) connection. 2 AC-to-DC power supply (optional). 6 Handset connection. 3 AC power wall plug (optional). 7 Analog headset connection (optional). 4 Network port (10/100 SW) connection. IE[...]

  • Page 22

    12 OL-23813-01 Buttons and Hardware 192526 1 2 3 13 17 14 15 11 12 4 7 5 8 6 9 10 16[...]

  • Page 23

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 13 1 Handset light strip Indicates an incoming call (flashing red) or n ew voice message (steady red). 2 Phone screen Shows information about y our phone such as directory number , active call and line status, softkey option s, speed dials, p[...]

  • Page 24

    14 OL-23813-01 8 Navigation bar and Select button The Navigation bar allows you to scroll through menus and highligh t items. When phone is on-hook, displays phone n umbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button (in the middle of the Navigation bar) allows you to select a highlighted item. 9 Hea[...]

  • Page 25

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 15 Phone Screen Footstand If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on y our preference. 1 Header Displays date, time, and directory numb[...]

  • Page 26

    16 OL-23813-01 1 Footstand slots for a higher v iewing angle 2 Footstand sl ots for a lower v iewing angle 1 2 194407[...]

  • Page 27

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 17 Higher Viewing Angle 195159[...]

  • Page 28

    18 OL-23813-01 Lower Viewing Angle Handset Rest Y our system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure tha t the receiver will not slip out of the cradle. 195160[...]

  • Page 29

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 19 1 Remove the handset from the cradle and pu ll the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. M ake sure the tab lines up evenly with the slot in[...]

  • Page 30

    20 OL-23813-01 Cisco Unified IP Phone 6945 The Cisco Unified IP Phone 694 5 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Y our system administrator can help you connect your[...]

  • Page 31

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 21 1 DC adaptor p ort (DC48V ). 5 Access port (10/100/1000 PC) co nnection. 2 AC-to-DC power supply (optional). 6 Auxiliary port. 3 AC power wall plug (optional). 7 Ha ndset connection. 4 Network port (10/100/1000 SW) connection. IEEE 802.3af[...]

  • Page 32

    22 OL-23813-01 Buttons and Hardware 192526 1 2 3 13 17 14 15 11 12 4 7 5 8 6 9 10 16[...]

  • Page 33

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 23 1 Handset light strip Indicates an incoming call (flashing red) or n ew voice message (steady red). 2 Phone screen Shows information about y our phone such as directory number , active call and line status, softkey option s, speed dials, p[...]

  • Page 34

    24 OL-23813-01 8 Navigation bar and Select button The Navigation bar allows you to scroll through menus and highligh t items. When phone is on-hook, displays phone n umbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button (in the middle of the Navigation bar) allows you to select a highlighted item. 9 Hea[...]

  • Page 35

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 25 Phone Screen Footstand If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on y our preference. 1 Header Displays date, time, and dire ctory num[...]

  • Page 36

    26 OL-23813-01 1 Footstand slots for a higher v iewing angle 2 Footstand sl ots for a lower v iewing angle 1 2 199283[...]

  • Page 37

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 27 Higher Viewing Angle 195159[...]

  • Page 38

    28 OL-23813-01 Lower Viewing Angle Handset Rest Y our system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure tha t the receiver will not slip out of the cradle. 195160[...]

  • Page 39

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 29 1 Remove the handset from the cradle and pu ll the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. M ake sure the tab lines up evenly with the slot in[...]

  • Page 40

    30 OL-23813-01 Cisco Unified IP Phone 6961 The Cisco Unified IP Phone 696 1 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Y our system administrator can help you connect your[...]

  • Page 41

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 31 1 DC adaptor p ort (DC48V ). 5 Access port (10/100 PC) connection. 2 AC-to-DC power supply (optional). 6 Handset connection. 3 AC power wall plug (optional). 7 Headset connection (optional). 4 Network port (10/100 SW) connection. IEEE 802.[...]

  • Page 42

    32 OL-23813-01 Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number , active call and line status, softkey options, speed dials, placed calls, and phone menu listings. 3 Softkey buttons Depending on how your [...]

  • Page 43

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 33 4 T ransfer button T ransfers a call. 5 Conference button Creates a conference call. 6 Hold button Places an active call on hold. 7 Navigation bar and Select button The Navigation bar allows you to scroll through menus and highligh t items[...]

  • Page 44

    34 OL-23813-01 Phone Screen 12 Mute button T oggles the microphone on or off. When the microphone is muted, the button is lit. 13 V olume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voice messaging system (varie s by system). 15 Applications button Open[...]

  • Page 45

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 35 Footstand If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on y our preference. 1 Footstand slots for a highe r viewing angle 2 Footstand sl [...]

  • Page 46

    36 OL-23813-01 Higher Viewing Angle 195159[...]

  • Page 47

    Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 37 Lower Viewing Angle Handset Rest Y our system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure tha t the receiver will not sli p out of the cradle. 195160[...]

  • Page 48

    38 OL-23813-01 1 Remove the handset from the cradle and pu ll the plastic tab from the handset rest . 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. M ake sure the tab lines up evenly with the slot in the han dset cradle. 4 Press the tab evenly into the slot. An extension pr otrudes from the to[...]

  • Page 49

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 39 Applications Phone Applications Phone applications allow y ou to access the fo llowing: • Services • Call History • Preferences • Phone Information • Administrator Settings (For system administrators only .) Services Phone services can inclu[...]

  • Page 50

    40 OL-23813-01 The caller ID is displayed with the call icon. If the caller ID is unavailable, then the phone number is displayed. If the phone number is unavailab le, then “Unknown” is displayed. All Cal l History items are integrated into one list and are ordered by time (latest to oldest). There is 150 call limit per phone and not per line. [...]

  • Page 51

    Applications Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 41 – Pick up the handset. – Press the speakerphone or headset button. Edit Number From Call History 1. Press the Applications button . 2. Select Call History . (Use the Navigation bar and button to scroll and select. ) 3. Select All Line[...]

  • Page 52

    42 OL-23813-01 Preferences Preferences allows you to set these user preference s: • Ring T one • Contrast Ring Tones Y ou can customize how your phone indicates an in coming call and a new voice mail message. Y ou can also adjust the ringer volume for your phone. Change Ringtone for a Line 1. Press the Applications button . 2. Select Preference[...]

  • Page 53

    Applications Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 43 Phone Information Phone Information allows y ou to view the following model information for your pho ne: • Model Number • IP Address • MAC Address • Unified V ideo Advantage • Active Load • Inactive Load • Last Upgrade • A[...]

  • Page 54

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 44 Contacts Phone Contacts The Cisco Unified IP Phones 6921, 6941, 6945, an d 6961 p rovide you with access to corporate a nd personal contacts using these directories: • Corporate Directory • Personal Directory Corporate Directory The corporate dire[...]

  • Page 55

    Contacts Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 45 – Press the contact la bel number . – Press a line button. – Press the Speakerphone bu tton . – Press the Headset button . – Pick up the handset. Search for and Dial a C ontact While on a Call 1. Press the Contacts button . 2. Selec[...]

  • Page 56

    46 OL-23813-01 Personal Directory Options From your phone, you can use personal directory options to: • Sign in and out • Add an entry • Search for an entry • Dial a number • Delete an entry • Edit an entry Sign In and Out of Personal Directory 1. Press the Contacts button . 2. Select Personal Directory . (Use the Navigation bar and but[...]

  • Page 57

    Contacts Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 47 4. Enter the search criteria information, then press th e Submit softkey . The name displays. 5. Press the Select softkey . Dial a Number from Personal Directory 1. Sign in to Personal Directory and search for an entry . (Use the Navigation b[...]

  • Page 58

    48 OL-23813-01 Fast-Dial Codes with Personal Directory Using the phone, you can: • Assign a fast-dial code to a Personal Directory en try • Place a call using a fast-dia l code • Delete a fast-dial code Assign a Fast-Dial Code to a Personal Directory Entry 1. Sign in to Personal Directory . (Use the navigation bar and button to scroll and sel[...]

  • Page 59

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 49 Messages Voice Messages V oice messages are stored on your voicemail syst em. Y our company determines the voicemail system your phone uses. Y ou can: • Personalize your voicemail • Check for voice messag es • Listen to voi ce messag es Personal[...]

  • Page 60

    50 OL-23813-01 Related Topics • Change the Voice Message Indicator Setting Per Line, page 75 • Change the Audible Voice Message Indicator Setting Per Line, page 76 Listen to Voice Messages There are two way s you ca n listen to voice messages: • Press the Messages button to listen to voice messages left on any line. • Press a line button, t[...]

  • Page 61

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 51 Calling Features Feature Buttons and Softkeys Depending upon how your system ad ministrator sets up your phone, so me features included in this guide might not be available to y ou. This table provides information about some of th e features that are [...]

  • Page 62

    52 OL-23813-01 Agent Greeting The Agent Greeting feature allows an agent to create and update a prerecorded gre eting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller . The agent can prerecord a single greeting or multiple ones as needed. When a customer calls, both the cu stom[...]

  • Page 63

    Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 53 Call Back Call Back allows you to receive an audio a nd visual notification on your phone when a busy or unavailable party b ecomes available . Set up a Call Back Notification 1. Press the Callback softkey while listening to the busy [...]

  • Page 64

    54 OL-23813-01 Forward Calls on a Primary Line 1. Press the Fwd All softkey . 2. Enter the target phone number . (Depending on how your voic email system is se t up, you may be able to press the Messages button to forward all calls to voicemail.) V isual confirmation displays on your screen for as long as the feature is enabled. 3. T o cancel call [...]

  • Page 65

    Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 55 Park and Retrieve a Call Us ing Manual Dire cted Call Park 1. During a call, press the Tr a n s f e r button . 2. Enter the Directed Call number where you will park the call. 3. Press Tr a n s f e r again to finish parking the call, t[...]

  • Page 66

    56 OL-23813-01 Answer a Call Using Pickup 1. Press the PickUp softkey to transfer a ringing call within your pickup group to your phone. If you have multiple lines and want to pick up the call on a non-prima ry line, first press the desired line button, then press PickUp . If your phone supports auto-pickup, you are connected to the call . 2. If th[...]

  • Page 67

    Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 57 Call Waiting Call W aiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including: • A call waiting tone (single beep) • An amber flashing line button Respond to a Call[...]

  • Page 68

    58 OL-23813-01 Place a Call Using a Client Matter Code 1. Dial a number . 2. After the tone, enter a c lient matter code (CMC). Place a Call Using a Fo rced Authorization Code 1. Dial a number . 2. After the tone, enter a forced authorization code (F AC). Conference Conference allows you to talk simu ltaneously with multiple parties. When you are t[...]

  • Page 69

    Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 59 Combine Calls Across Line s to Create a Conference This task requires multiple phone lines. 1. V erify that you have two connected calls and that one of the calls is active (not on hold). 2. Press the Conference button . 3. Press the [...]

  • Page 70

    60 OL-23813-01 Do Not Disturb Do Not Disturb (DND) allows you to turn off either the ringer on your phone, or the ringer and any other audible or visual notification that you ha ve an incoming call. When the ringer and notifications are turned off, th e call is sent directly to your voicemail system. Y our system administrator sets up a line button[...]

  • Page 71

    Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 61 7. Select EM Service (name can vary). 8. When prompted to sign out, press the Ye s softkey . Fast Dial Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can use Fast Dial on your phone, you [...]

  • Page 72

    62 OL-23813-01 Put a Call on Hold by Answerin g a New Call on Another Line If your phone supports multiple lines, and you are already on a call when a ne w call rings, answering the new call puts the first call on hold automati cally . T o answer th e new call in this case, pr ess the flashing amber line button or the Answer softkey . Determine if [...]

  • Page 73

    Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 63 Sign In and Out of a Hunt Group 1. Press the Hunt Group button to sign in. V isual confirmation displays briefly . 2. Press the button again to sign out. Signing out of a hunt group does not p revent non-hunt group calls from ringing [...]

  • Page 74

    64 OL-23813-01 Line Status Indicators Line Status indicators show the state of a line. Line Status indicators can be set up on speed dial buttons by your system administrator , and can be used with these features : • Speed Dial—Allows you to monitor the status of (and dial) a specific number on a speed-dial button. • Call Pickup—Allows you [...]

  • Page 75

    Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 65 Trace a Suspicious Call Press the Malicious Caller ID button to send a silent notification message to your system administrator . When the silent notification message is sent, your phone provides both a visual and audible confirmation[...]

  • Page 76

    66 OL-23813-01 • When you answer the call on you r desk phone , the remote destinations stop ringing, are disconnected, and display a missed call message. • When you answer the call on one remote destin ation, the other remote destinations and desk phone stop ringing, are disconnected, a nd a mi ssed call message is shown on the other remote de[...]

  • Page 77

    Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 67 Monitor and Record The Monito ring and Recor ding featur e allows you to monitor and record calls if desired. Y our system administrator enables this feature, which can be set up for automatic recording of all calls or recording of ca[...]

  • Page 78

    68 OL-23813-01 Dialing an Inte rnational Number 1. Press and hold the “*” key for at least 1 second. The + sign is entered as the first digit in the phone number . (The corresponding tone stops to indi cate that the * has changed to a + sign.) 2. Dial the international number . Privacy Privacy allows you to prevent oth ers who share y our line [...]

  • Page 79

    Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 69 The information is sent to your system administrator . Redial Redial allows you to call th e most recently dialed phone nu mber by pressing a button. Redial a Number Press the Redial softkey . T o place the call on a particular phone [...]

  • Page 80

    70 OL-23813-01 • Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing. • Speed-Dial Codes—Allow you to dial a phone number from a code (sometim es referred to as abbreviated dialing). If your syste m administra tor has set up the Line S tatus feature, you can monitor the status o[...]

  • Page 81

    Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 71 2. Press the Tr a n s f e r button . 3. Enter the transfer recipient’ s phone number (or press a speed dial button). 4. W ait for the recipient to answer . (Or , skip to Step 5 w hile the call is ringing.) 5. Press the Tr a n s f e [...]

  • Page 82

    72 OL-23813-01 Use Web Dialer with Anothe r Online Corporate Directory 1. Sign in to a W eb Dialer -enabled corpor ate d irectory and search for co-workers. 2. Select the number that you want to dial. 3. When prompted, enter your user ID and password. 4. If this is your first time using W eb Di aler , review the preferences on the Make Call pag e. [...]

  • Page 83

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 73 User Options User Options Web Pages Y our Cisco Unified IP Phone is a network device that ca n share information with other network devices in your company , including your personal computer . Y ou can use your computer to sign in to your Ci sco Unifi[...]

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    74 OL-23813-01 6. Select Login . The Cisco Unified CM User Options home page displays. From this page you can selec t User Options to select a device, access User Settings, Directory features, your Pe rsona l Address Book, and Fast Dials. 7. T o sign out of user options, select Logout . Device Y ou can make changes to your d evice settings on your [...]

  • Page 85

    User Option s Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 75 Related Topics Do Not Disturb, page 60 Line Settings Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice -message indi[...]

  • Page 86

    76 OL-23813-01 6. In the Message W aiting Lamp area, choose from various settings. T ypically , the default message waiting setting prompts your phone to display a st eady red light from the handset light strip to indicate a new voice message. 7. Select Save . Change the Audible Voice Mess age Indicator Setting Per Line 1. Sign in to your User Opti[...]

  • Page 87

    User Option s Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 77 3. Select a phone from th e Name drop-down menu. 4. Select Line Settings . 5. If you have more than one directory number (line) assi gned to your phone, select a line from the Line drop-down menu. 6. In the Line T ext Label area, enter a[...]

  • Page 88

    78 OL-23813-01 If only one service is set up, the se rvice opens by default. If more tha n one service is set up, select an option from the menu on the phone display . Select a service by using one of these feature buttons:  (a feature button that your system administrator sets up)  Messages   Application   Contacts Subscribe to a[...]

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    User Option s Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 79 Change a Service Name 1. Sign in to your User Options web page. 2. Search for services. 3. Select a service name. 4. Change the information and select Save . Add a Service to an Availabl e Programmable Feature Button 1. Sign in to your U[...]

  • Page 90

    80 OL-23813-01 Change Your PIN 1. Sign in to your User Options web pages. 2. Select User Option s > User Settings . 3. Enter your Current PIN. 4. Enter your New PIN. 5. Reenter your new PIN in the Confirm PIN field. 6. Select Save . Change the Languag e for Your User Options Web Pages 1. Sign in to your User Options web page. 2. Select User Opti[...]

  • Page 91

    User Option s Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 81 Personal Address Book Y ou can add, delete, or update personal addre ss book entries from the User Options web page. Add a New PAB Entry 1. Sign in to your User Options web page. 2. Select User Option s > Personal Address Book . 3. Se[...]

  • Page 92

    82 OL-23813-01 Assign a Feature Button for Personal Address Book 1. Sign in to your User Options web page. 2. Select User Option s > Device . 3. Select a phone from the Name drop-down menu. 4. Select Service URL . Y our system administrator sets up your phone to display services. For more information, see your system adminis trator . 5. Select t[...]

  • Page 93

    User Option s Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 83 3. Select Add New . 4. Use the Search Options area to find the appropriate P AB entry . 5. Select a phone number in th e Search Results area. 6. Change the Fast Dial code, if desired. 7. Select Save . Assign a Fast Dial Code to a Phone N[...]

  • Page 94

    84 OL-23813-01 3. Select one or more entries. 4. Select Delete Selected . Mobility Settings When using Cisco Mobile Connect, you must add your mobile a nd other phones that you want to use to make and receive calls using the same director y numbers as you r desk phone. These phones are called remote destinations . Y ou can also defi ne access lists[...]

  • Page 95

    User Option s Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 85 9. Select one of these ringing options: – Always ring this destination. – Ring this destination only if th e caller is in the allowed access list that you select. – Do not ring this destination if the caller is in the blocked acces[...]

  • Page 96

    86 OL-23813-01 Access Plugins 1. Sign in to your User Options web page. 2. Select User Options > Plugins . Y ou can view plugins only if your system administrator has set them up for you.[...]

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    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 87 FAQs and Troubleshooting Frequently Asked Questions Q. Why don’ t I see the icons show n in the documentation on my phone screen? A. Many of the phone screen icons are app licab le only to the Cisco Unified IP Phone 6941. Q . Can I use the second li[...]

  • Page 98

    88 OL-23813-01 Problem: Meet-Me Conference Busy Tone Y ou hear a busy tone after dialing into a Meet-Me conference. Possible Cause The conference host has not yet join ed the conference. Solution T ry calling b ack again. Personal Directory Problem: Cannot Sign In to Personal Directory Y ou are unable to sign in to your personal directory . Make su[...]

  • Page 99

    FAQs and T roubleshooting Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 89 User Options Problem: Cannot Access User Options Web Pages Y ou are unable to access your user options web p ages. Possible Cause Y our password needs to be reset. Solution See your system administrator .[...]

  • Page 100

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 90 Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power outages and other devices can a ffect your Cisco Unified IP Phone. Power Outage Y our accessibility to emergency service through th e ph one is d[...]

  • Page 101

    Product Safety , Security , Accessi bility , and Related Information Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 91 Cisco Product Security This product contains cryptographic features and i s subject to United States and local coun try laws governing import, export, transfer and use. Delive ry of [...]

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    92 OL-23813-01[...]

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    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 93 Warranty Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services that you can use during the warranty period. Y our formal W arranty State ment, including the warranties and lic[...]

  • Page 104

    94 OL-23813-01[...]

  • Page 105

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 95 Index A AAP. See accessibility features access plugins 86 services 39 access list, create 85 add PAB entry 81 personal directory contact 46 phone services to button 79 remote destination for Mobile Connect 84 administrator settings 43 Agent Greeting d[...]

  • Page 106

    96 OL-23813-01 Auto Answer description 52 with headset 52 with speakerphone 52 B BLF. See Line Status browser password, change 79 Busy Lamp Features. See Line Status buttons Cisco Unified IP Phone 6921 3 Applications 5 Conference 4 Contacts 5 Headset 4 Hold 4 line 4 Messages 5 Mute 4 Navigation bar 4 softkeys 3 Speakerphone 4 Transfer 4 Volume 5 Ci[...]

  • Page 107

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 97 softkeys 32 Speakerphone 33 Transfer 33 Volume 34 feature table 51 C Call Back description 53 set up notification 53 Call Forward All conditional 53 description 53 set up on all lines 75 on primary line 54 unconditional 53 Call History 39 clear 41 del[...]

  • Page 108

    98 OL-23813-01 Meet Me 65 Mobile Connect 65 Monitor and Record 67 Mute 67 On-hook Dialing 67 Plus Dialing 67 Privacy 68 QRT 68 Redial 69 Shared Lines 69 Speed Dial 69 Transfer 70 Web Dialer 71 caution, external devices 90 change browser password 79 contrast 42 language phone display 80 user options web pages 80 locale phone display 80 user options [...]

  • Page 109

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 99 using 58 conference add a party 58 button Cisco Unified IP Phone 6921 4 Cisco Unified IP Phone 6941 13 Cisco Unified IP Phone 6945 23 Cisco Unified IP Phone 6961 33 combine calls across lines 59 description 58 end 59 Meet Me 65 remove participants 59 [...]

  • Page 110

    100 OL-23813-01 from call history 40 on-hook 67 personal directory contact 47 Direct Transfer 70 Directed Call Park description 54 manual 55 directory 44 corporate 44 dial a contact 44 dial a contact while on a call 45 search for a contact 44 search for a contact while on a call 45 with Web Dialer 72 personal 45 add a contact 46 delete a contact 47[...]

  • Page 111

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 101 using fast dial 61 search 83 fast-dial codes assign to Personal Directory 48 delete from personal directory 48 fast-dials place a call with a fast-dial code 48 feature buttons and softkeys table 51 features. See calling featu res filter call history [...]

  • Page 112

    102 OL-23813-01 Cisco Unified IP Phone 6961 33 description 61 on shared lines 62 swap between calls 61 with a new call 62 Hold Reversion description 62 notification 62 responding to notification 62 Hunt Group description 62 sign in and out 63 I icons, Line Status 64 iDivert. See Divert Intercom description 63 place a call 63 receive a call 63 whisp[...]

  • Page 113

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 103 logs. See Call History M MAC address phone information 43 Web Dialer 72 Malicious Caller ID. See MCID Manual Directed Call Park 55 MCID description 64 trace a call 65 Meet Me conference host 65 join 65 description 65 menu Applications 14, 24 Director[...]

  • Page 114

    104 OL-23813-01 O On-hook Dialing description 67 dial a number 67 Other Pickup answer 56 description 55 P PAB add 81 assign to a feature button 82 delete 81 edit 81 search 81 park. See Call Park password. See browser password personal address book. See PAB personal directory 45 add a contact 46 delete a contact 47 dial a contact 47 edit a contact 4[...]

  • Page 115

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 105 R received calls 39 Redial a number 69 description 69 redirect a call 59 related documentation 91 remote destination. See user options remove participants from conference 59 report phone problem 68 revert, call on hold 62 parked 54 ring setting, chan[...]

  • Page 116

    106 OL-23813-01 Auto Answer with 52 button Cisco Unified IP Phone 6921 4 Cisco Unified IP Phone 6941 14 Cisco Unified IP Phone 6945 24 Cisco Unified IP Phone 6961 33 Speed Dial buttons 77 description 69 place a call 70 set up 77 codes description 69 place a call 70 set up 77 Line Status indicator 64 status buttons 4 stutter tone 49 subscribe to pho[...]

  • Page 117

    Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 107 delete entry 81 edit entry 81 search for entry 81 plugins 86 sign in and out 73 user settings change browser password 79 change phone display language 80 change user options web pages language 80 user preferences. See prefere nces V view call history[...]

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    108 OL-23813-01[...]

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    Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems Internati onal BV Amsterdam, The Netherl ands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are liste d on the Cisco W ebsite at www .cisco. com/go/offices [...]