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Cisco Systems 78-10548-02 manual

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Table of contents for the manual

  • Page 1

    C HAPTER 7-1 Cisco VPN Solutions Center: MPLS Solution Use r Guide 78-10548-02 7 MPLS VPN Solution Troubleshooting Guide This chapter descri bes how to recognize and tr oubleshoot problems you might encounter when deploying MPLS VPN Solution servi ces. General T opics 1. Question: I ex ecuted an Add VPN Service to CE followed b y a Deploy Service R[...]

  • Page 2

    7-2 Cisco VPN Solutions Center: M PLS Solution User Gu ide 78-10548-02 Chapter 7 MPLS VPN Solution T roubleshooting Guide 3. Question: Which of the error states are due to pr ovisio ning and which are due to au diting? Answer: Requested (after p rovisioning) , In v alid, and F ailed Deploy are d ue to error conditions in provisioning. Pendi ng (aft[...]

  • Page 3

    7-3 Cisco VPN Solutions Center: MPLS Solution Use r Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubles hooting Guide Provisioning Problems Provisioning Problems The MPLS VPN Solution pro visioning system has the fo llo wing functions: 1. Collect the PE router conf iguration files (PE-up load) 2. Collect the CE router co nfigu ration f iles (CE-[...]

  • Page 4

    7-4 Cisco VPN Solutions Center: M PLS Solution User Gu ide 78-10548-02 Chapter 7 MPLS VPN Solution T roubleshooting Guide Provisioning Problems Figur e 7 -1 MPLS VPN Solution T ask Log s Br owser b. Choose the t ask that was ru n for this deployment . The task name is the name you assigned . The tasks are listed in re verse chronologi cal order (wi[...]

  • Page 5

    7-5 Cisco VPN Solutions Center: MPLS Solution Use r Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubles hooting Guide Provisioning Problems Figure 7 -2 T ask Log Summary In for mat io n and Action Report d. T o see the Action Report, click t he link under the Actions heading. The Action Report appears. 3. Question: My service request is stuck in[...]

  • Page 6

    7-6 Cisco VPN Solutions Center: M PLS Solution User Gu ide 78-10548-02 Chapter 7 MPLS VPN Solution T roubleshooting Guide Provisioning Problems Caught exception when pinging VPIMManager: SYSTEM_EXCEPTION:10085—Communication failure—no server at host: your_host_name [Completion status: COMPLETED_NO] This message means t hat the CVPIM Serv er is [...]

  • Page 7

    7-7 Cisco VPN Solutions Center: MPLS Solution Use r Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubles hooting Guide Provisioning Problems i. If the problem persists, sto p the W atchdog. j. W ait for two minutes, then restart the W atchdog with t he startwd command. Do not for get to delete the acti ve task before rest arting W atchdog. W ait [...]

  • Page 8

    7-8 Cisco VPN Solutions Center: M PLS Solution User Gu ide 78-10548-02 Chapter 7 MPLS VPN Solution T roubleshooting Guide Provisioning Problems Figur e 7 -3 All VPN Service Request Repor t d. Select the In valid service request. e. From the Pro visioning drop- do wn menu, choose Deploy VPN Ser vice . f. If you ha ve multipl e In v alid requests, th[...]

  • Page 9

    7-9 Cisco VPN Solutions Center: MPLS Solution Use r Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubles hooting Guide Provisioning Problems a. Check to see whether it is di sabled or starting. Initiall y , the CNGS Serv er is running. b. Redeploy the servic e without doing an audi t (this skips automatic audit sa ving time and complexity ). c. F[...]

  • Page 10

    7-10 Cisco VPN Solutions Center: M PLS Solution User Gu ide 78-10548-02 Chapter 7 MPLS VPN Solution T roubleshooting Guide Auditing Problems Auditing Problems Both the Audit ne w service r equests and Audit e xisting service r equests audi t types provide t wo tests: a deployed test and—i f specified b y checking Use VPN r outing information duri[...]

  • Page 11

    7-11 Cisco VPN Solutions Center: MPLS Solution Use r Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubles hooting Guide Auditing Problems f. If you feel that the command is incorrect a nd should be change d, contact Cisco Support for help. g. If the command is correct, press the co rresponding router co nfigu ration b utton. The router conf igura[...]

  • Page 12

    7-12 Cisco VPN Solutions Center: M PLS Solution User Gu ide 78-10548-02 Chapter 7 MPLS VPN Solution T roubleshooting Guide Auditing Problems Figure 7 -4 A udit Options Window Also be sure to schedule data collection by choosing Mon itoring > Collect VPN Routing Information . 5. Question: I checked the “Use VPN ro uting info during audi ts” o[...]

  • Page 13

    7-13 Cisco VPN Solutions Center: MPLS Solution Use r Guide 78-10548-02 Chapter 7 MPLS VPN Solution Troubles hooting Guide Auditing Problems Until you add at least two sites to the VPN, th e VPN is not complete. The f irst site cannot participate in a VPN becaus e the VPN does not ye t exist. Thus, the service request mo ves to Broken. The service r[...]

  • Page 14

    7-14 Cisco VPN Solutions Center: M PLS Solution User Gu ide 78-10548-02 Chapter 7 MPLS VPN Solution T roubleshooting Guide Auditing Problems 13. Question: The audit seems to hav e been performed (from audit report s), bu t the All VPN Service Requests Report sho ws the service request is still i n the prior state. Answer: This is pos sible if the s[...]