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Cisco Systems 78-16845-01 manual

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Table of contents for the manual

  • Page 1

    J-1 Cisco Transport Mana ger Release 6.0 Use r Guide 78-16845-01 APPENDIX J Troubleshooting This chapter of fers troubleshooting steps t o help solve high-le vel problems while operati ng CTM or CTM GateW ay . F ollow the trou bleshooting procedures de scribed in thi s chapter before contacting Cisco technica l support. This chapter includ es the f[...]

  • Page 2

    J-2 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2 Server Proble m s Note This chapter assumes that the serv er is installed under the default /opt/CiscoT ransportManagerServ er directory and the client is in stalled under the defa ult /opt/C iscoTransportMan agerClient (Solaris) or C:CiscoT ransportMa[...]

  • Page 3

    J-3 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.2 CTM Server Does Not Respond If you are e xperiencing an y of these conditions, cont act your account representati ve. Y our account representative can eng age Cisco’ s Advanced Services team to audit your CTM server and recommend a higher -capacity s[...]

  • Page 4

    J-4 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2.3 Cannot Connect to the CTM Server Step 2 V erify that the f irst entry in the /v ar/opt/oracle/oratab f ile looks similar to CTM6_0:/oraclesw9i/prod uct/9.2:Y . If this entry is missing, the Oracle database might not be installed. The Oracle da tabase i[...]

  • Page 5

    J-5 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.4 NE Connection State Is Listed as Unavailable sudo ctms-start Step 11 W ait for 5 minutes and run the cl ient. J.2.4 NE Connection State Is Listed as Unavailable If the connection state of an NE is listed as Una vailabl e in the Domain Explorer windo w [...]

  • Page 6

    J-6 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2.5 Launching Tables Results in Database Errors J.2.5 Launching Tables Results in Database Errors If the Oracle database or Oracle listener that CTM is using is down, launching tables wil l generate database errors. T o troubleshoot table launching errors:[...]

  • Page 7

    J-7 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.8 Problems with ONS 1553 0 and ONS 15540 Configuration J.2.8 Problems with ONS 15530 and ONS 15540 Configuration ONS 15530 and ONS 15540 NEs must be p roperly configured to send traps t o the server . Step 1 The running conf iguration on the NE should co[...]

  • Page 8

    J-8 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2.10 CTC-Based NE Is Not Discovered Step 6 V erify that the NE is reach able durin g the durati on that PM da ta is collected. If the NE is not reachable, there is an entry in the Audit Log table ( Administration > A udit Log ). J.2.10 CTC-Based NE Is N[...]

  • Page 9

    J-9 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.13 Circuits Are Not Displayed • In the running conf iguration, the community strings are shown in entries simil ar to the following: snmp-server community public RO snmp-server community private RW In this example, the read string is public , and th e [...]

  • Page 10

    J-10 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2.16 Cannot Copy CTC Binary to the CTM Server J.2.16 Cannot Copy CTC Binary to the CTM Server If a CTC binary fails to be copied to the CTM serv er , the <C TM_install_dir ectory> /cms/ directory mig ht be missing or write-protected. If the director[...]

  • Page 11

    J-11 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.20 Using the get nestate Command J.2.20 Using the get nestate Command The get nestate command-line interface (CLI) command av ailabl e in the ctm utility in the EMS server bin directory returns th e provisioned operation al state (NE_Info_T able: NEStat[...]

  • Page 12

    J-12 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.3.2 Da tabase Time out Occurs J.3.2 Database Timeout Occurs Step 1 Reduce the scop e of the query by selecting a group o r an NE and not the entire domain before open ing tables such as the Alar m Browser , Alarm Log, Audi t Log, and PM tables. Step 2 Inc[...]

  • Page 13

    J-13 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.3.5 Canno t Authenticate User M essage Appears Step 4 If the prov isioner or operator is in the CTM Users ta ble, select the ro w corresponding to that user and click the Modify User Pr operties tool to brin g up the Modify CTM User Properties wizard. V e[...]

  • Page 14

    J-14 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.4.2 Ca nnot Delete an NE J.4.2 Cannot Delete an NE If an NE cannot be deleted, v erify that the user logged in as SuperUser or Netw orkAdmin—not as a Provisioner or Operator . Provisioners and O perators cannot delete NEs. If the user logged in as Provi[...]

  • Page 15

    J-15 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.4.5 Ca nnot Delete a Subne twork Step 9 Click Sav e . J.4.5 Cannot Delete a Subnetwork If a subnetwo rk cannot be deleted from the Subnetw ork Explorer , complete the follo wing steps: Step 1 V erify that the user logged in as a Sup erUser—not as a Prov[...]

  • Page 16

    J-16 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.4.8 ONS 15800, ONS 15801, or ON S 15808 NE Generates Too Many Alarms J.4.8 ONS 15800, ONS 15801, or ONS 15808 NE Generates Too Many Alarms Occasionally , ONS 15800, ONS 15801, and ONS 15808 NEs generate so many alarms that the CTM client cann ot process a[...]

  • Page 17

    J-17 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.4.11 Cannot Customize the Netwo rk Map J.4.11 Cannot Customize the Network Map If an image f ile is not displayed whil e changing the Network Map back ground or while changing a node icon, complete the follo wing steps: Step 1 Choose another image f ile. [...]

  • Page 18

    J-18 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.4.13 How Do I Collect Thread Dumps? Note The resolution in 24-bit de pth is a little lower than is possible wit h 8-bit depth (115 2 x 900 x 76 versus 1280 x 1024 x 76), but the di fference is hardly noticeable. J.4.13 How Do I Collect Thread Dumps? Threa[...]

  • Page 19

    J-19 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.4.14 How Do I Enab le or Disable the Automatic Refresh Data Action? – ONS15808NEService – UnmanagedNEService – ONS15216PMService – ONS15302PMService – ONS15305PMService – ONS15310PMService – ONS15327PMService – ONS15454PMService – ONS154[...]

  • Page 20

    J-20 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.4.15 How Do I Replace the Alarm Interface Panel? J.4.15 How Do I Replace the Alarm Interface Panel? The Alarm Interface P anel (AIP) provides sur ge protection for CTC-based NEs. This panel has a non volatile memory chip that stores the unique node addres[...]

  • Page 21

    J-21 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.6 CTM GateWay/TL1 Problems /bin/ctm-large-debug.exe /bin/ctm-highend-debug.exe On Solaris, you can start the CTM client with a c onsole window that di splays exceptions and client debug messages. Y ou can use these messages to help tr oubleshoot any clien[...]

  • Page 22

    J-22 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8 Cisco CRS-1 and Catalyst 6509 Problems J.8 Cisco CRS-1 and Catalyst 6509 Problems This section descri bes troubleshooting procedures for problems related to the Cisco CRS-1 and the Catalyst 65 09. J.8.1 CRS-1 Communication State Remains Unavailable Afte[...]

  • Page 23

    J-23 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.8.3 CTM Does Not Receive Conf iguration Changed Notifications from the CRS-1 Step 3 V erify that CTM supports the soft ware image that is running on the Catalyst 6509. I n the Domain Explorer , ch oose Administration > Supported NE T able and verify th[...]

  • Page 24

    J-24 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8.5 CTM Does Not Receive syslog Events from the Catalyst 6509 Note The set snmp trap enable all command enables traps onl y on physical ports. For logical po rts such as sc0 or sc1, you must enable traps separately . Go to Step 4 . Step 4 Enter the follo [...]

  • Page 25

    J-25 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.8.6 CTM Does Not Collect Historical PM Data for the CRS-1 ... sys 5 5 ... vmps 2 2 vtp 2 2 0(emergencies) 1(alerts) 2(critical) 3(errors) 4(warnings) 5(notifications) 6(information) 7(debugging) J.8.6 CTM Does Not Collect Historical PM Data for the CRS-1 [...]

  • Page 26

    J-26 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8.7 CRS-1 PM Tables Collect Data at the Wrong Collection Interval sample-interval 15 ! Step 3 If the fi les are not being dumped to the tar get direct ory on the TFTP server , verify that the TFTP server is using the correct tftpd (tftp daemon binary). Th[...]

  • Page 27

    J-27 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.8.9 How Do I Back Up the CRS-1 Conf iguration File Auto matically Whenever the Co nfiguration Is Changed o n the J.8.9 How Do I Back Up the CRS-1 Con figuration File Automatically Whenever the Configuration Is Changed on the Router? Step 1 In the Domain E[...]

  • Page 28

    J-28 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8.11 Cannot Delete an Out-of-Se rvice NE from CTM Step 3 Enter the follo wing commands to enable CDP on both NEs: Router-1(config)# cdp Router-1(config)# commit Router-2(config)# cdp Router-2(config)# commit J.8.11 Cannot Delete an Out-of-Service NE from [...]

  • Page 29

    J-29 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.8.16 How Do I Create and Grant Ce rtificates for SSL-Configured CRS-1 NEs? Step 2 Enter the follo wing command to v erify that DSA keys ha ve been gener ated on the router: Router# crypto key generate dsa Step 3 Enter the follo wing command to v erify tha[...]

  • Page 30

    J-30 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8.19 How Do I Load a Software Image on the Catalyst 6509? The output is similar to the following e xample: -#- -length- -----date/time------ name 2 5849256 Aug 09 2004 14:41:25 cat6000-sup2.6-3-7.bin 3 8801412 Aug 09 2004 15:30:57 cat6000-sup2k8.8-3-2.bin[...]

  • Page 31

    J-31 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.9 XR 12000 Problems J.9 XR 12000 Problems This section descri bes troubleshooting proced ures for problems related to the XR 12000. J.9.1 Reporting XR 12000 Issues When reporting an XR 12 000 problem, include detail ed steps to reproduce the problem and t[...]

  • Page 32

    J-32 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.9.3 XR 12000 Status Is Not Immediat ely Reflected in the Domain Explorer Step 6 The NE hostname specif ied in DNS or in the CTM server /etc/hosts f ile must match the hostname confi gured on the NE. If the hostnames do not match, the N E is moved to an LO[...]

  • Page 33

    J-33 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.9.6 XR 12000 BGP and CDP Neighbor Discovery Issues Step 2 Enter the follo wing commands to v erify that the router’ s running confi guration contains the correct PM configuration: performance-mgmt statistics bgp template default sample-size 1 sample-int[...]

  • Page 34

    J-34 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10 Problems with MGX Voice Gateway Devices On UNIX, enter the <CTM_home> /bin/ctmcd ebug-start command to start the client and repeat the same operation. This generates the error and e xcep tion messages on the terminal. Capture the terminal message[...]

  • Page 35

    J-35 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.2 Discovery Issues at Startup b. Compare this community string with the community string in the node_info table. The commun ity string in the node_info t able is encrypted. Y ou will need to decrypt this string and verify it. Step 3 For MGX no des, if [...]

  • Page 36

    J-36 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.2 Discovery Issues at Startup J.10.2.3 Node IP Is Incorrect in the Database Step 1 If the node table contains the correct IP address, complete the follo wing substeps: a. Enter the follo wing command to du mp the c ache of topod and ILMIT opoc: kill -U[...]

  • Page 37

    J-37 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.2 Discovery Issues at Startup J.10.2.5 Reachable Node Is Shown as Unreachable If a node that is reachable from CTM is shown as unreachable in the Conf iguration Center , Chassis V iew , Diagnostics Center , or Statistics Rep ort, complete the follo win[...]

  • Page 38

    J-38 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.3 Discovery Issues at Runtime Step 2 Enter the community strings (SNMP-GET and SNMP-SET) of the node through the Domain Explorer > Network Element Propert ies pane > NE Authentication tab . The SNMP st rings mi ght be incorrect in the node_info t[...]

  • Page 39

    J-39 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.3 Discovery Issues at Ru ntime Step 4 If the preceding steps d o not solve the problem, delete the node from the network and add it again. J.10.3.2 Node Name Change Is No t Updated in the Configuration Center, Chassis View, Diagnostics Center, or Stati[...]

  • Page 40

    J-40 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems Step 2 If the node table does not hav e an entry for the node with the correct IP address, complete the fo llowing substeps: a. Check the ILMItopoc l og and verify whet her it receiv ed a 60007 and 70202 trap. b. If you[...]

  • Page 41

    J-41 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems J.10.4.2 Network Setup and Configuration Required for OOEMC Sync-Up Process The EM requires network se tup and CTM configuratio n prerequisites be fore it can start the sync-up process. On the switch, perform th e foll[...]

  • Page 42

    J-42 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems Step 3 If the rtm link up message for the node is found and the log indicates that notif ication to ooemc has been sent, then collect the log fi les and report the problem. Step 4 If the rtm link up message canno t be f[...]

  • Page 43

    J-43 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems Note It should not take long to declare n ode resync failure because of the SNMP request failure. T o verify th at there is an SNMP failure, check the ooemc and snmpcomm log files. Note Using ooemc10.6568.log as an exa[...]

  • Page 44

    J-44 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems 9. SM_CARD_01_RPM.CF 10. PNNI_01_CC.CF Files 1 and 2 are upload ed for each NBSM. Files 4 to 7 are uploaded for each AXSM. File 9 is upload ed for all RPM/RPM-PR cards on the switch. The follo wing files are uploaded fr[...]

  • Page 45

    J-45 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems 3. The ooemc recei ves bu lk file creation-rel ated traps: 60901, 60902, and 6 0903. 4. The ooemc FTPs the config up load files from the switch after it has recei ved 60901 and 60902 fro m the switch. 5. The ooemc pars[...]

  • Page 46

    J-46 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems J.10.4.6 CTM Database Is Inconsistent with Switch Data After Successful Coldstart (CTM Server Stop/Start) or Periodic Resync After a successful node resyn chronization triggered b y the periodic resync, the CTM database[...]

  • Page 47

    J-47 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems • Collect conf ig upload files fro m the /opt/svplus/tmp directory . Possible alternativ e workaround is to manually re sync the node. If the problem persists, perform a coldstart. If the problem is sti ll not resolv[...]

  • Page 48

    J-48 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems • EMC_DBProperty_Card_c: :ComposeNMSMsg • EMC_DBPrope rty_Line_ c::Compo seNMSMsg • EMC_DBProperty_AusmPort_ c::ComposeNMSMsg • EMC_DBProperty_CesmPort_c:: ComposeNMSMsg • EMC_DBProperty_FrPort _c::ComposeNMSM[...]

  • Page 49

    J-49 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems J.10.4.9 CTM Database and Switch Da ta Inconsistency Issues Af ter Node Provisioning for MGX This section includes the following information: • J.10.4.9.1 Database T able Po pulation Through T raps and SNMP Upload, p[...]

  • Page 50

    J-50 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems • RedCard Trap • T rapMiss Trap • VsiCtrlr T rap • DS3Line Trap • AtmPhy T rap • Peripheral T rap • CoreSwth T rap • Tr a p Lo s t Tr a p • AtmAddr T rap • Restart T rap • Node T rap • SonetAps T[...]

  • Page 51

    J-51 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems • SctPort T rap • SvcDerout eGroomT rap • Channel Tr a p • TUG3Path T rap • Cug T rap • AddrCug T rap • RSC Upload • APS Upload • FrPort State Upload • MPSM Upload • V ism T oneDetect T rap • Li[...]

  • Page 52

    J-52 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems • VxsmCrr T rap • VxsmT one Trap • VxsmAs T rap • VxsmAsp Trap • VxsmAs T rap • VxsmLapd Trap • V ismABCDBitT emplate T rap Re view the log messages u sing the traplist command and decide ho w you can grep[...]

  • Page 53

    J-53 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms J.10.5 Configuration Center, Chassis Vi ew, Diagnostics Center, and Statistics Report Problems This section includes the following information: • J.10.5.1 C T[...]

  • Page 54

    J-54 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Figur e J-1 CTM End-t o-End Arc hitectu re NMServer pro vides in ventory and alarm info rmation for the Configurat ion Center , Chassis V ie w , Diagnostics Cent[...]

  • Page 55

    J-55 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms – Config uration—Dumps the configurati on data to the dump file. • nmClient—This utility i s used to isolate an issue be tween client and ser ver . It i[...]

  • Page 56

    J-56 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Possible alternative w orkaround—Op en a new GUI and a ne w Configu ration Center , Chassis V ie w , Diagnostics Center , or Statistics Report GUI. J.10.5.2.2 [...]

  • Page 57

    J-57 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms J.10.5.3.1 Configuration Center, Chassis View, Diagnostics Ce nter, or Statistics Report Does Not Show a Node Step 1 Check whether the nod es are discovered. Se[...]

  • Page 58

    J-58 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Step 3 Check the node in the NMServer's cache. This can be done by using the command nmControl in the CTM CLI. Step 4 Check the CMSCcl ient.log for the node[...]

  • Page 59

    J-59 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms Step 6 If duplicate nodes are not present in the NMServer ca che, open a new GUI and verify whethe r the node is sho wn in it. Defect Information—Collect the [...]

  • Page 60

    J-60 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Possible alternativ e workarounds: 1. Open a ne w GUI and a new Conf iguration Center , Ch assis V ie w , Diagnostics Center , or Statistics Report. 2. Use nmCon[...]

  • Page 61

    J-61 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms Step 6 Use nmClient and v erify whether getChildren for FD N returns the correct info rmation for the element in the nmClient .<pid>.dump file. Step 7 If [...]

  • Page 62

    J-62 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems J.10.5.5 Configuration Cent er, Chassis View, Diagnos tics Center, or Statistic s Report Alarm Issues This section includes the following information: • J.10.5[...]

  • Page 63

    J-63 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms Figure J-2 Client/Server Ar chitect ure f or Alarm Components J.10.5.5.2 XML Schema for Alarm Rules Alarm rules are def ined in XML, specifically , in a file na[...]

  • Page 64

    J-64 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Figure J-3 Cor relat ed Alarm Rule Diagr am A CorrelatedRule can ha ve any of the fo llowing: • 1 Alw aysClear (Used when a giv en element ne ver ha s an alarm[...]

  • Page 65

    J-65 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms A CorrelatedBmRule can ha ve any of the following: • 0 or more ClearAlar mCondIds • 1 ne w alarm (which consists of Ne wAlarmConditionID, Ne wAlarmServAf fe[...]

  • Page 66

    J-66 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems <NewAlarmSev>6</NewAlarmSev> <NewAlarmObjSev>7</NewAlarmObjSev> <NewAlarmDescrSuffix>Sync-Up has not started yet</NewAlarmDescrS[...]

  • Page 67

    J-67 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms c. V erify whether or not the alarm s are aggregate port alarms. If so, th is is expected beha vior and there is no defect. If there are alarms that have greate[...]

  • Page 68

    J-68 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Possible alternative w orkaround—Op en a new GUI and a ne w Configu ration Center , Chassis V ie w , Diagnostics Center , or Statistics Report. J.10.5.5.6 Tran[...]

  • Page 69

    J-69 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.6 Chassis View Problems c. Click the Get b utton. The connections should be list ed, and the alarm status should match the al arm status in the alarm list. Step 2 If the connection al arms do not match the aggreg ate port alarm(s) in Alarm List GUI, th[...]

  • Page 70

    J-70 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.6 Chassis View Problems Chassis V ie w displays the chassis b y combining static data from the XML f ile and dynamic data from the database. The f irst step in debugging is t o determine if data is populated properly in the dat abase. The next step is [...]

  • Page 71

    J-71 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.6 Chassis View Problems d. Sav e the log as CMSCclient.log to your local driv e. e. T ake a copy of t he chassisvie w .jar from the /opt /svplus/jav a/jars/cwm/ direct ory . Y ou ne ed to check that gif f iles used to draw the lines are a vailable in t[...]

  • Page 72

    J-72 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management J.10.6.10 Lines Not Selectable Sometimes lines beco me unselectable. For e xample, when trying to select line 3, line 1 may get sel ected or vice versa. Lines must be spaced suff iciently apart. If they ar e not, they [...]

  • Page 73

    J-73 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management • Network elements can be selected in the tree view and the Conf igur ation Center (Elements T ab) can be launched to vie w or modify the select ed object. • Network elemen ts can be dragged and dropped from oth e[...]

  • Page 74

    J-74 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management • Choose an app lication fr om the To o l s menu item. • Right-click on the selected ob ject from the hierar chical tree and choose th e target application. Step 1 Check the tar get application jar file. Mak e sure[...]

  • Page 75

    J-75 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management J.10.7.1.5 Element Tab—Internal Frame Does Not Launch When the Elemen t tab is selected and you double-c lick on a supported network element , an internal frame is not created or the content of an existing internal [...]

  • Page 76

    J-76 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management • Results in the Operation Not Supported message box Step 1 Determine if the drag -and-drop functionality is supported for the dropped object. The follo wing objects can be dropped from the t ree view to the content [...]

  • Page 77

    J-77 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management Step 1 Determine if the drag -and-drop functionality is supported for the dropped object. The follo wing objects can be dropped from the t ree view to the content pane: • For the Element tab, the Network, Node, Card[...]

  • Page 78

    J-78 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management J.10.7.2 Configuration Ce nter—Element Management The Conf iguration Center can be used to confi gure dif ferent network element object s. The Configuration Center's Element tab is the main wi ndow for creatin g[...]

  • Page 79

    J-79 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management • Dspcd command output fro m the switch for the controller card and the service module where th is error is detected. • Ddspln or dspport command o utput, if this error seen for a line or port. Possible alternativ[...]

  • Page 80

    J-80 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management • If the SNMP SET operation f ails, SSH or T elnet to the CLI and try to add the element. If the operation succeeds, co ntact CTM engineers. Step 3 If the Delete butto n is disabled, use any SNMP tool to delete the o[...]

  • Page 81

    J-81 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management Step 3 If the file is not a vailable, contact CTM engineers. Step 4 Open the document you go t in step 2 and do the follo wing: • Check the Access field of the MIB object in the XML file. • Check the Access f ield[...]

  • Page 82

    J-82 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management Step 4 If the node or card is supp orted, open the /opt/s vplus/log/CMSCcl ient.log file and check whether the FDN of the object being launched matches the info rmation from Step 1. Contact CTM engineers with appropria[...]

  • Page 83

    J-83 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • /opt/svplus/log /configserver .log Possible alternative w orkaround—No ne. J.10.7.2.8 Config Server Reports Error Messages This section descri bes the various kinds of err ors that could happen on the conf ig serv[...]

  • Page 84

    J-84 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems Note For connection management, the Configuration Center communi cates with the Connection Management Server process. • NE—Manages the nodes and their c omponents. Note For netw ork element management, the Conf igur[...]

  • Page 85

    J-85 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems Step 1 Determine if the drag -and-drop functionality is supported for the dropped object. The Connection tab support s the drag-and-drop functi onality for the No de, Card, Line, and Port objects. The drag-and-drop func[...]

  • Page 86

    J-86 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems J.10.8.1.5 Advanced Mode Tab—Cannot La unch the Template Details Dialog Box Using the Template Details Button The T emplate Details button on the Adv anced Mode tab f ails to launch the T emplate Conf iguration dialog[...]

  • Page 87

    J-87 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • Config server .log f ile under the /opt/svplus/ log directory . Possible alternative w orkaround—No ne. J.10.8.1.8 Cross Application—Connection Tab's Content Pa ne as Drop Target The drag-and-drop functio n[...]

  • Page 88

    J-88 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems such cases, the problem must be researched on th e CM Server side. The CM Serv er troubleshooting sections describe the st eps required to furt her analyze the CM Server-related issues. See J.10.8 Connection Management [...]

  • Page 89

    J-89 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems Step 1 V erify that the CM Server and sdbr oker are up and running b y entering psg sdbrok er and psg cmserver on the comman d line. Step 2 V erify if the CmServ er restarted while the operation was bein g done by check[...]

  • Page 90

    J-90 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems • CMSCclient.log f ile under the D:Documents and Settings <userna me>log directory . • Jav a Console information; in part icular, an y Java-raised e xceptions. • Screen snapshots; in pa rticular , error/i[...]

  • Page 91

    J-91 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems J.10.8.3.2 Unsupported Service Type for the Foresight Connection s for PNNI/SPVC Endpoints During connection addition, t he error message coul d state "CM Server does not support Conn ection type[], Service type[],[...]

  • Page 92

    J-92 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems Step 1 Determine what port header was used while creati ng the port in question. Then use ports with matching port headers to cr eate the connection. Defect Information—Co llect the cmsvr logs from the /opt/svp lus/lo[...]

  • Page 93

    J-93 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems J.10.8.3.8 Cmsvr—Connection Diagnostic Issues The cmsvr processes validates and services the conn ections provisio n ing requests from the CM GUI. During an add, mo dify , or delete connection req ues t, the request i[...]

  • Page 94

    J-94 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems Note For an y connection, if the local end of the connectio n does not support that particular di agnostic, cmsvr will verify i f the diagnostic can be executed from the remote end. If the diagnostic is not supported b [...]

  • Page 95

    J-95 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • Capture selnd ou tput • Copy all th e cmsvr logs from /opt/svplus/logs direct ory • Copy all th e cmgrd logs from /opt/svplus/log s directory • Capture the user_connection t able query output from the CTM data[...]

  • Page 96

    J-96 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems • J.10.8.4.14 Cmgrd—Addition Errors: Prov isioning a Connection Results in "Vpi/vci ranges retrie val from svc_ operation failed" Error , page J-102 • J.10.8.4.15 Cmgrd—Addition/Modif ication/Deletion [...]

  • Page 97

    J-97 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • ConnProxy—The SNMP Agent Int erface for Connection Management. • CmServer—Pro vides the backend functi onality to the Connection Management GUI. • Cmgrd—The backend modul e, which accepts requests from Con[...]

  • Page 98

    J-98 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems Defect Information: • If the sdbroker is processing many traps (m ore than 20 per second) during the time of the provisi oning request, then there is no sdbrok er defect. Inv estigate the switch, NTS, or EM if you fee[...]

  • Page 99

    J-99 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems Provisio ning fails and the follo wing error messages are displayed: • "No more vpi/vci a vailable fo r local trunk end" and "Remote trunk" • "Local end of the connection already e xists,&qu[...]

  • Page 100

    J-100 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems J.10.8.4.8 Cmgrd—Sdbroker Modification/Dele tion Errors: Modifyin g or Deleting a Connection Results in "sDatabroker Could not lock connection entry." Error Related ke y index entries: cmgr d, sdbroker , lo[...]

  • Page 101

    J-101 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • Use the RunConf igurator process to change the strin g in the CTM to match that of the switch. Defect Information—If t hese methods do not work, collect the foll owing: • Cmgrd.log located in t he /opt/svplus/c[...]

  • Page 102

    J-102 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems The reason this error is returned is because cmgrd is still processing the initi al request which the clients (CM GUI and Connecti on Proxy) timed out on. An ideal case f or this would be when a switch timeou t is rece[...]

  • Page 103

    J-103 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems The reason for the error is that wh en cmgrd queries the svc_operation table for the feeder trunk port’ s vpi and vci ranges, the entry is n ot found in the table. Step 1 Reissue the hybrid connect ion add request bu[...]

  • Page 104

    J-104 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems When any add or modify connection requ est is issued, an SNMP V arBind is set on the switch via cmgrd. The switch can reject this V arBind with this error . The reason for the error is that cmgrd sent an in v a lid v a[...]

  • Page 105

    J-105 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems Step 3 On the CLI, ex ecute the dsppnportrsrc command to check for the feeder trunk ports. Defect information—If you continue to receiv e this error after you ha ve v erified that the po rts have enough bandwidth t o[...]

  • Page 106

    J-106 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems During an add or modify conn ection request, if the local endpoin t’ s remote parameters do not match the remote endpoint’ s local parameters, then this error is indicated by the switch. The particular parameter de[...]

  • Page 107

    J-107 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems J.10.9 Diagnostics Center Problems The Diagnostics Center provides di f ferent diagnostics oper ations at the follo wing different netw ork elements le vels. • Network Diag nostics – Retrie ve the c urrent sync stat u[...]

  • Page 108

    J-108 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems – Retrie ve the line-le vel, real-time statistics • Path Diagnostics – Retrie ve the path-le vel attrib utes such as path stat us – Perform loopback – Retrie ve the path-le vel, real-time statistics • T runk D[...]

  • Page 109

    J-109 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems • J.10.9.1.3 An Exception Is Rais ed when the Diagnostics Cent er Is Launched, page J-110 • J.10.9.1.4 Double-Click Operation In Diagnostics Center T ree V ie w Does Not Launch an Internal Frame, page J-110 • J.10.9[...]

  • Page 110

    J-110 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems J.10.9.1.3 An Exception Is Raised when the Diagnostics Center Is Launched When the Diagnostics Center is laun ched using one of the following methods, an exception is rais ed and the Jav a Console shows the e xception tra[...]

  • Page 111

    J-111 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems • Cmsvr .log f ile under the /opt/svpl us/log directory . • DCServer .log file under the /opt/svplus/lo g directory . Possible alternative w orkaround—No ne. J.10.9.1.6 Drag and Drop from/to Diagnostics Center to /f[...]

  • Page 112

    J-112 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems d. For the selected Ja va entry , check the Command column entry (If needed, expand the column to display all informat ion) to determine if it is set to jav aw .exe or ja va.e xe. e. If the Command column setting is set t[...]

  • Page 113

    J-113 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems J.10.9.2.1 XML Parser Error The XML parsing error is seen while launching the Diagnostics Center (either by the dr ag-and-drop method or the ri ght-click method) for a netwo rk elemen t. The popup windo w says "Inter[...]

  • Page 114

    J-114 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems Step 2 If the node is reachable then check whet her the community strings are set properly . Step 3 Check the DCServer .log f ile to de termine whether the community string used for querying the ob jects is set correctly [...]

  • Page 115

    J-115 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems Step 3 Use any SNMP tool and check whethe r the MIB objects are retriev able. Step 4 Narro w down the problem b y selecting one counter at a time and determining for wh ich counters the polling fai ls. Defect Information?[...]

  • Page 116

    J-116 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems Defect Information—Collect the follo wing information for fur ther analysis: • DCServer .log file from /opt/svpl us/log directory . • Screen snapshots; in particular , the Diagnostic s Center BER T windo w , error/i[...]

  • Page 117

    J-117 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.10 Performa nce Management Collection and Parsing Problems J.10.9.2.10 Miscellaneous Issues or Problems in Dia gnostics Center If you encounter an y other issues or problems, cont act the CTM engineers with the defect information. Step 1 Check whether[...]

  • Page 118

    J-118 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.10 Performance Ma nagement Collection and Parsing Problems • Check the collsvr_e rr_log table for any f ailure during start/stop collection. • Check the co ll_err_log ta ble for entire collection server er rors. • Check '/opt/svplus/cache/s[...]

  • Page 119

    J-119 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.10 Performa nce Management Collection and Parsing Problems echo "select fc_state, fc_type, slot from card where node_id = <node-id> and slot = <slot-num> " | dbaccess • Related key index entries • Pmcollector Possible alterna[...]

  • Page 120

    J-120 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.10 Performance Ma nagement Collection and Parsing Problems J.10.10.1.6 PM Collection Fails for the Node—Log File Shows "Ftp failed" This could happen for various reasons; generally , it is because of an incorrect username/password or a tim[...]

  • Page 121

    J-121 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.11 Statistics Report Problems J.10.10.2 PM Parsing Issues This section includes the following information: • J.10.10.2.1 StatsParser—Gene ric Troubleshooting, page J-121 • J.10.10.2.2 StatsParser—Files Are Parsed But the Fi les Are Listed in t[...]

  • Page 122

    J-122 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.11 Statistics Report Problems • J.10.11.3 Y ou Generated a Report b ut Do No t See Data fo r a Long Time, page J-122 • J.10.11.4 Y ou See FDNs for Oth er Entities when Y ou Generate a Report, page J-122 • J.10.11.5 Y ou See the Wrong FDN for a R[...]

  • Page 123

    J-123 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.12 Service Ag ent Problems This is an error on the server while for ming FDN. Defect Information—Collect the follo wing information for fur ther analysis: • /opt/svplus/log/srtserv er .log Possible alternative w orkaround—No ne. J.10.11.6 Utiliz[...]

  • Page 124

    J-124 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.12 Service Agent Problems J.10.12.1.1 Registration with RtmProxy Failed Manager's SNMP request to re gister with RtmProxy returned an error . Step 1 V erify that the CTM cor e is up and running by executing ps -ef | grep RtmProxy on the CTM machi[...]

  • Page 125

    J-125 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.12 Service Ag ent Problems J.10.12.1.3 Manager Gets Deregistered The Manager is dere gistered from RtmProxy after running f or a while. Step 1 V erify that the keepaliv e script is running. The Manager will automati cally get dere gistered if no SNMP [...]

  • Page 126

    J-126 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems This section includes the following information: • J.10.12.2.1 AuditLog ger .conf Usage, page J-126 • J.10.12.2.2 Audit T rail Log File Naming Con vention, page J-126 • J.10.12.2.3 When Y ou Open a Dialog Box in a CTM G[...]

  • Page 127

    J-127 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems • J.10.13.2 Data Inc onsistency , page J-129 • J.10.13.3 CTM FTP Daemon, page J-134 J.10.13.1 NTS This section includes the following information: • J.10.13.1.1 Nodes Sta y in Mode 1 After C oldStart, page J-12 7 • J[...]

  • Page 128

    J-128 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems Step 1 See if the node is in OK state. I f the ntsControl node information says the p articular node is not in the OK state, see J.10.13.2.1 C onnection Inconsistenc y Between the Switch and GUI, page J-129 . If the node is i[...]

  • Page 129

    J-129 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems In that case, it prints the I P address only and thro w it away . Defect Information—None. Possible alternati ve workarou nds—None. Related key index entries: nt s, log J.10.13.2 Data Inconsistency This section includes [...]

  • Page 130

    J-130 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems Note All ports in the database and th e messages are 0-based, and all ports on the switch CLI are 1-based. Therefore, if the swi tch shows port 3, then yo u should query for port 2. a. Query the user_connection tabl e for one[...]

  • Page 131

    J-131 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems Remote node 11 ....—Th e remote endpoint. MsgT ype=100—The message type. The mapping is as fo llows: FEEDER_ADDUPD = 100, MASTER_SPVC_ADDUPD = 101, SLA VE_SPVC_ADDUPD = 102, SINGLEENDSPVC_ADDUPD = 103, PTOMPSPVC_ADDUPD =[...]

  • Page 132

    J-132 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems The cache dump will be written to a f ile in /opt/svplus/ log/sdbkrCache.dump. V erify if the connection in question is correct in the cache. Defect Information—Y ou need the logs of the processes on both sides of th e inte[...]

  • Page 133

    J-133 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems • 2 = fail The bit pattern is: • Bits 1, 2—Local abit • Bit 2, 4—Local AIS • Bit 5, 6—Local O AM • Bit 7, 8—Local Conditioned • Bit 9, 10—Remote abit • Bit 11, 12—Re mote AIS • Bit 13, 14—Re mot[...]

  • Page 134

    J-134 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems J.10.13.3 CTM FTP Daemon This section includes the following information: • J.10.13.3.1 FTP Daem on Overvie w , page J-134 • J.10.13.3.2 Generic Trou bleshooting, page J-134 • J.10.13.3.3 FTP Username and Passwor d, pag[...]

  • Page 135

    J-135 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems J.10.13.3.4 cwmftpd—Files Are Not Transf erred Due to Wrong Username/Password Files are not transferred between C TM and th e switch or between CTMs due to a wrong username/pas sword. The files are not FTP'd between t[...]

  • Page 136

    J-136 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems The switch will reserve the session fo r the CTM station for 30 seconds before it services other stations. CTMftpd will retri eve mu ltiple files wi thin a single FTP session. A maximum limit p er session will be imposed. Thi[...]

  • Page 137

    J-137 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems J.10.13.3.9 Failed to Acquire a Session with a Switch For MGX 8850 Release 4.0 or later, CTM waits in a predefined port to acquire the session, if it receiv es the "499 Session limit reached" error . This wait time[...]

  • Page 138

    J-138 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems • TRANSFER_RETR Y—Spec ifies that the tran sfer request needs to be retried. • TRANSFER_F AILED—Specifies that cwmft pd was unable to transfer the f ile. • CONTR OL_CONN_TIMEOUT—This exceptio n will be throw n whe[...]