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Cisco Systems 7960G manual

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Table of contents for the manual

  • Page 1

    Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP Phone 7960G/7940G A dministration Guide f or Cisco Unif ied Communications Manager 7 .0 (SCCP) Text Part Number: OL -15498-01[...]

  • Page 2

    THE SPECIFICATION S AND INFORMAT ION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT T O CHANGE WITH OUT NOTICE. A LL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICAT ION OF ANY [...]

  • Page 3

    v Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 CONTENTS Preface xiii Overview xiii Audience xiii Organization xiii Related Documentation xiv Obtaining Documentation, Obtaining Support, and Security Guid elines xv Cisco Product Security Overview xv Document Conventions xv C[...]

  • Page 4

    Contents vi Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Understanding Ho w the Cisco Unified IP Phone Interacts with the VLAN 2-3 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Obtaining Additional Information about Power 2-4 Unders[...]

  • Page 5

    Contents vii Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Configuring Startup Network Settings 3-10 Configuring Security on the Cisco Unified IP Phone 3-10 CHAPTER 4 Configuring Network Settin gs on the Cisco Unified IP Phone 4- 1 Displaying the Network Configuration Menu[...]

  • Page 6

    Contents viii Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 CHAPTER 7 Monitoring the Cisco Un ified IP Phone Remotely 7-1 Accessing the Web Page for a Phone 7-2 Disabling and Enabling Web Page Ac cess 7-3 Device Information 7-3 Network Configuration 7-4 Network Statistics 7-[...]

  • Page 7

    Contents ix Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 General Troubleshooting Tips for the Cisco Unified IP Phone Expansio n Module 7914 8-12 Resetting or Restoring the Cisco Unified IP Phone 8-13 Performing a Basic Reset 8-13 Performing a F actory Reset 8-14 Using the[...]

  • Page 8

    Contents x Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 I NDEX[...]

  • Page 9

    xiii Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Preface Overview Cisco Unif ied IP Phone 7960G/7940G Ad ministration Guide for Cisco Unif ied Communicatio ns Manager 7.0 (SCCP) provides t he information you need to und erstand, install, conf igure, and manage the Cisco U[...]

  • Page 10

    xiv Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Preface Related Documentation For more informati on about Cisco Unified IP Ph ones or Cisco Unif ied Communications Manager , refer to the follo wing pu blications: Cisco Unified IP Phone 7960G/7940G Series These publications[...]

  • Page 11

    xv Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Preface Cisco Unified Communications Manager Business E dition These publications are av ailable at the follo wing URL: http://www .cisco.com/en/ US/products/ps72 73/ tsd_products_support_series_ho me.html Obtaining Document[...]

  • Page 12

    xvi Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Preface Note Means reader take note . Notes contain helpful suggestions or references to mate rial not cov ered in the publication. Caution Means re a d e r b e c a re f u l . In this situation, you might do something that co[...]

  • Page 13

    CH A P T E R 1-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unif ied IP Phone is a full -featured tele phone that pro vides v oice communic ation ov er an Internet Protocol (IP) networ k. It functions much lik e a dig[...]

  • Page 14

    1-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7960G and 7940G Figur e 1 -1 Cisco Unified IP Phone 7960G Figur e 1 -2 Cisco Unified IP Phone 7940G 1 Handset light strip Indicates [...]

  • Page 15

    1-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phones 7960G and 7940G 4 Programmable b uttons Depending on configur ation, programmable b u ttons provide access to: • Phone lines (l[...]

  • Page 16

    1-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Proto cols Are Used? What Networking Protocols Are Used? Cisco Unif ied IP Phones support se v eral industry-standard and Cisco networking pr otocols require[...]

  • Page 17

    1-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G? Related Topics • Understanding Interactions with Other Cisco Unif ied IP Communications Pr odu[...]

  • Page 18

    1-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G? Feature Overview Cisco Unif ied IP Phones pro vide traditional telephon y functi onality , such a[...]

  • Page 19

    1-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phone s Configuring Network Parameters Using the Cisco Unified IP Phone Y ou can configu re parameters such as DHCP , T[...]

  • Page 20

    Ta b l e 1 -2 Cisco Unified IP Phone and Cisco Un ified Communications Manag er Secur ity T opics T opic Reference Detailed e xplanation of security , includi ng set up, config uration, and troubleshootin g information for Cisco Un ifie d Communications Manager an d Cisco Un ifie d IP Phones Refer to Cisco Unif ied Communications Ma nager Secu rity[...]

  • Page 21

    1-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phone s Overview of Supported Security Features Ta b l e 1-3 p rov id es a n ove rv iew of th e s ecurity features that[...]

  • Page 22

    1-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Related Topics • Understanding Security Prof iles, page 1-1 0 • Identifying Encrypt ed and Authenticated Pho[...]

  • Page 23

    1-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phone s Related Topics • Identifying Encry pted and Authenticated Ph one Calls, page 1-11 • Security Restrictions,[...]

  • Page 24

    1-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and In stalling Cisco Unified IP Phones If the initiator phone is conf igured for encryption, the bar ge initiato r can bar ge into an authenticated[...]

  • Page 25

    1-13 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager T o add phones t o the Cisco Un[...]

  • Page 26

    1-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and In stalling Cisco Unified IP Phones Ta b l e 1 -4 Chec klist f or Configur ing the Cisco Unified IP Phones 7960G and 7940G in Cisco Unified Comm[...]

  • Page 27

    1-15 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 5. Customize softkey templates. Adds, deletes, or changes orde r of softkey feat ures that display on the u[...]

  • Page 28

    1-16 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and In stalling Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phones to t he Cisco Unified Communi cations Man[...]

  • Page 29

    1-17 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 5. Confi gure these netw ork settings on the p hone by choosing Settings > Network Conf iguration . Usin[...]

  • Page 30

    1-18 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and In stalling Cisco Unified IP Phones[...]

  • Page 31

    CH A P T E R 2-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unif ied IP Phones enable you to communi cate using voice over a data network. T o provide this capability , the IP Phones depend upon an d[...]

  • Page 32

    2-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Understanding Interaction s with Other Cisco Unified IP Communications Products Understanding Interactions with Other Cisco Unified IP Communications[...]

  • Page 33

    2-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Understanding How the Cisco Unified IP Phone Interacts with the VLAN The Cisco Unif ied IP Phone 7960G[...]

  • Page 34

    2-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparing to Install t he Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone These sections pro vide more information abou t poweri ng a phone: • Po wer Guidelines , page 2-4 • P[...]

  • Page 35

    Ta b l e 2-2 Relat ed Do cumentation for P ow er Document T opics URL PoE Solutions http://www .cisco.com/en/US/netsol/ ns340/ns394/ns1 47/ns412/netwo rking_solutions_packag e.html Cisco Cataly st Switches http://www .cisco.com/en/US/product s/hw/switches/p s708/tsd_products_su pport_series_home.h tml Integr ated Service Routers http://www .cisco.c[...]

  • Page 36

    2-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Understanding the Phone Startup Pro cess Understanding the Phone Startup Process When connecting to the V oIP network, the Cisco Uni fied IP Phone 79[...]

  • Page 37

    2-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phones to the Cisco Unifie d Communica tions Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before insta[...]

  • Page 38

    Ta b l e 2-4 Methods for Adding Phones to the Cisco Unified Communications Man ager D atabase Method Requires MAC Address? Notes Auto-re gistration No Results in automatic assignmen t of directory numbers Auto-re gistration with TA P S No Requires auto-re gistration and the Bulk Ad ministration T ool (BA T); updates information in the Cisco Unif ie[...]

  • Page 39

    2-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phones to the Cisco Unifie d Communica tions Manager Database Adding Phones with Auto-Registration and TAPS T A PS, the T ool for Auto-Regist[...]

  • Page 40

    2-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols Related Topics • Adding Phones with Auto-Registrati on, page 2-8 • Adding Phones with Aut[...]

  • Page 41

    2-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Using Cisco Unified IP Phone s with Different Protoc ols • T o provi sion the phone manually , make the appropriate changes for SIP on the Phone [...]

  • Page 42

    2-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone From Cisco Unif ied Communicatio ns Manager Administration, choose System > Enterprise P[...]

  • Page 43

    CH A P T E R 3-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 3 Setting Up the Cisco Unified IP Phone This chapter includ es this follo wing topi cs, which help you install the Cisco Unif ied IP Phone on an IP telephon y network: • Before Y o u Begin, page 3-1 • Unders[...]

  • Page 44

    3-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7960G and 7940G Components Network Requirements For th e Ci sc o Unified IP Phone to successfully operate as a Cisco Unified IP Phone en[...]

  • Page 45

    3-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7960G and 7940G Components Network and Access Ports The back of the Cisco Unified IP Phones 7960G and 7940G hav e two RJ-4 5 ports labe[...]

  • Page 46

    3-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7960G and 7940G Components These en vironmental an d hardware inconsistencies in the locations where Cisco Unified IP Phones are deploye[...]

  • Page 47

    3-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Ph one Caution In European Union coun tries, use only ex ternal headsets that ar e fully compliant with the EMC Directi ve [89/336/EC]. Installi[...]

  • Page 48

    3-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisc o Unified IP Phone Figur e 3-1 Cisco Unified IP Phones 796 0G and 7940G Cable Connections AU X 1 DC adaptor port (DC48 V) for phones not pro vided with inline[...]

  • Page 49

    3-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 Attaching the Cisco Unified IP Phone Expansion Module 7914 The Cisco Unif ied IP Phone Expansion Module 79 14 attache[...]

  • Page 50

    3-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Related Topic • Config uring Softke y T emplates, page 5-11 Adjusting the Placement of the Cisco Unified IP Phone The Cis[...]

  • Page 51

    3-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process Step 3 Insert two scre ws into a w all stud, matching them to the t wo scre w holes on the back of the foo tstand. The key holes fit standar[...]

  • Page 52

    3-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings 4. The main LCD screen displays this information: – Current date and time – Primary directory nu mber – Softkeys If the phone success[...]

  • Page 53

    3-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on th e Cisco Unified IP Phone Refer to Cisco Unified Com munications Manag er Security Guide for more informat ion. T o conf igure an LSC on the phone, p[...]

  • Page 54

    3-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone[...]

  • Page 55

    CH A P T E R 4-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 4 Configuring Network Settings on the Cisco Unified IP Phone The Cisco Unif ied IP Phone includes man y config urab le networ k and dev ice settings that you may need to modify before the phone is fu nctional fo[...]

  • Page 56

    4-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 4 Config uring Network Se ttings on the Cisco Unified IP Phone Unlocking and Loc king Options Procedure Step 1 Press the Settings but ton to access the Settings menu. Step 2 Scroll to Netw ork Configur ation and press [...]

  • Page 57

    4-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 4 Configuring Networ k Settings on the Cisco Unified IP Phon e Editing Values Editing Values When you edit the v alue of an optio n setting on the Network Con figuration menu, follo w these guidelines: • Use the ke[...]

  • Page 58

    4-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 4 Config uring Network Se ttings on the Cisco Unified IP Phone Network Configuration Me nu Related Topics • Displaying t he Network Configuration Me nu, page 4-1 • Unlocking and Lock ing Options, page 4-2 • Edit[...]

  • Page 59

    4-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 4 Configuring Networ k Settings on the Cisco Unified IP Phon e Network Configuration Menu MA C Addre ss Unique Media Access Cont rol (MA C) address of the p hone. Display only—cannot configu re. Host Name Unique ho[...]

  • Page 60

    4-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 4 Config uring Network Se ttings on the Cisco Unified IP Phone Network Configuration Me nu Default Ro uter 1 Default Ro uter 2 Default Ro uter 3 Default Ro uter 4 Default Ro uter 5 Default router used b y the phone (D[...]

  • Page 61

    4-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 4 Configuring Networ k Settings on the Cisco Unified IP Phon e Network Configuration Menu URL Services URL of the server from w hich the phone obtains Cisco Unifi ed IP Phone services. From Cisco Unif ied Communicati[...]

  • Page 62

    4-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 4 Config uring Network Se ttings on the Cisco Unified IP Phone Network Configuration Me nu SW Port Conf iguration Speed and duplex of the switch port. If the phone is connected to a switch, you must conf igure port on[...]

  • Page 63

    4-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 4 Configuring Networ k Settings on the Cisco Unified IP Phon e Network Configuration Menu GARP Enabled Indicates whether the phone learns MA C addresses from Gratuitous Address Resolut ion Protocol (ARP) responses. D[...]

  • Page 64

    4-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 4 Config uring Network Se ttings on the Cisco Unified IP Phone Network Configuration Me nu Cisco Unified Communications Manager Options The CallManager Conf iguration menu contains the o ptions Communicati ons Manager[...]

  • Page 65

    Ta b l e 4-4 Cisco Unified Comm unication s Manag er Server Designations Designation Description SRST Indicates a Survi v able Remote Site T elephon y router capable of p roviding Cisco Un ified Communication s Manager functionality with a limited feature set. This router assumes control of call processing if all other Cisco Unified Communications [...]

  • Page 66

    4-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 4 Config uring Network Se ttings on the Cisco Unified IP Phone Network Configuration Me nu[...]

  • Page 67

    CH A P T E R 5-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 5 Configuring Features, Templates, Services, and Users After you install Ci sco Unified IP Phones in your n etwork, configure their network se ttings, and add them to Cisco Unif ied Communications Manager , you [...]

  • Page 68

    5-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features Availa ble for the Cisco Unified IP Pho ne Telephony Features Available for the Cisco Unified IP Phone After you add Cisco Unified IP Phones [...]

  • Page 69

    5-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available for the Ci sco Un ified IP Phone Bar ge and (cBar ge) Allo ws a user to j oin a non-priv ate call on a shared phone line. Barge fea[...]

  • Page 70

    5-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features Availa ble for the Cisco Unified IP Pho ne Call pickup Allo ws users to redirect a call that is ringing on another phone within their p ickup[...]

  • Page 71

    5-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available for the Ci sco Un ified IP Phone Do Not Dist urb (DND) When DND is turned on, eit her no audible rings occur during the ringing-in [...]

  • Page 72

    5-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features Availa ble for the Cisco Unified IP Pho ne Immediate Di v ert Al lows a user to tra nsfer a ringing, connected, or held call directly t o a v[...]

  • Page 73

    5-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available for the Ci sco Un ified IP Phone Pri vac y Pre vents users who shar e a line from adding themselves to a call and fro m view ing in[...]

  • Page 74

    5-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features Availa ble for the Cisco Unified IP Pho ne T ime-of-Day Routing Restricts access to specified telephon y features by time period. For more in[...]

  • Page 75

    5-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Features , Templates, Services, and Users Creating Custom Phone Ring s Creating Custom Phone Rings Y ou can customize the phone ring types a v ailable at your site b y using a set of phone ring sounds t[...]

  • Page 76

    5-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Modifying Phone Button Templates • From a Microsoft W indows appli cation—Users can use the T ABSynch tool to synchroni ze their P ABs with Microsoft W indo[...]

  • Page 77

    5-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuring Softkey Templa tes Configuring Softkey Templates Using Ci sco Unified Communication s Manager Administration, yo u can manage softke ys associated [...]

  • Page 78

    5-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Adding Users to Cisco Un ified Communications Manager Adding Users to Cisco Unified Communications Manager Adding user s to Cisco Unif ied Communications Manag[...]

  • Page 79

    5-13 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Features , Templates, Services, and Users Managing the User Options Web Pages T o specify the optio ns that appear on the User Opti ons web pages, follo w these steps: Procedure Step 1 From Cisco Unifi[...]

  • Page 80

    5-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing the User Options Web Pages[...]

  • Page 81

    CH A P T E R 6-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone This chapter describes how to access and use the follo wing menus and screens on the Cisco Unif ied IP Phon[...]

  • Page 82

    6-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security Information on the Cisco Unified IP Phone Model Information Screen Model Information Screen The Model Information screen displays this in formation: •[...]

  • Page 83

    6-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing Model Information, Status, Sta tistics, and Security Information on the Cisco Unified IP Phone Status Menu Status Messages Screen Y ou can access the Status Messages sc reen at any time, e ven if the phon e[...]

  • Page 84

    6-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security Information on the Cisco Unified IP Phone Status Menu CFG fi le not found The name-based and defau lt configu ration fil e was not found on t he TFTP Se[...]

  • Page 85

    6-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing Model Information, Status, Sta tistics, and Security Information on the Cisco Unified IP Phone Status Menu DNS timeout DNS server d id not respond. • Network is b usy—The errors should resolve themselve[...]

  • Page 86

    6-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security Information on the Cisco Unified IP Phone Status Menu Load rejected HC The application that was do wnloaded is not compatible with the phone’ s hardwa[...]

  • Page 87

    6-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing Model Information, Status, Sta tistics, and Security Information on the Cisco Unified IP Phone Status Menu Network Statistics Screen The Network Statist ics displays information ab out the phone and netw or[...]

  • Page 88

    6-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security Information on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware V ersions screen di splays the follow ing information abou t[...]

  • Page 89

    6-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing Model Information, Status, Sta tistics, and Security Information on the Cisco Unified IP Phone Status Menu T o display the Firmwa re V ersio n screen, follow these steps: Procedure Step 1 Press the Settings[...]

  • Page 90

    6-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen Call Statistics Screen The Call Statistics screen disp lays counters st atistics and v[...]

  • Page 91

    6-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing Model Information, Status, Sta tistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen A vg Jtr Estimated av erage R TP packet jitter (dynamic delay that a packet encounters [...]

  • Page 92

    6-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu Security Configuration Menu The Security Conf iguration menu di splays informatio[...]

  • Page 93

    6-13 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing Model Information, Status, Sta tistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu • Communications Ma nager—IP address of the Cisco Unified Communicati ons Mana[...]

  • Page 94

    6-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu Trust List Menu The T rust List menu displays infor mation about all of the serv [...]

  • Page 95

    CH A P T E R 7-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 7 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unif ied IP Phone has a web page from which you can vie w a v ariety of informatio n about the phone, includi ng: • Device information • Network co[...]

  • Page 96

    7-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone T o access the web page for a Cisco Unif ied IP Phone, perform t he follo wing steps. Note If you[...]

  • Page 97

    7-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enab ling Web Page Access – Status Messages —Displays v arious system messages. F or more informat ion, see the “De vice Logs” section on page 7-[...]

  • Page 98

    7-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Network Configuration Network Configuration The Network Conf iguratio n area on a phone’ s web page displays netw ork config uration information and information abou[...]

  • Page 99

    7-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Config uration Default Rout er 1–5 Default router used by t he phone (Default Router 1) and optional backup routers (Default Router 2–5. DNS Server 1–5 P[...]

  • Page 100

    7-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Network Configuration Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Time. Idle URL T ime Amount of t ime in [...]

  • Page 101

    7-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Network Statistics These Network Statisti cs areas on a phone’ s web page prov ide information about netwo rk traff ic on the phone: • Ethernet [...]

  • Page 102

    7-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Network Statistics Port 1 (Network), Port 2 (Access), and Port 3 (Phone) Statistics The follo wing area on a phone’ s web page provide inf ormation about network tra[...]

  • Page 103

    7-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Rx unicast T otal number of unicast p ackets recei ved b y the phone Rx shortErr T otal number of FCS error packets or Align error pack ets receiv e[...]

  • Page 104

    7-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Device Lo gs Device Logs The Dev ice Logs area on a phone’ s web page provide info rmation you can use to help monitor and troubleshoot the phone: • Debug Display[...]

  • Page 105

    7-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Stack Statistics The Debug D isplay area on a phone’ s web page displays information about the phone’ s stack tasks. This information may b e[...]

  • Page 106

    7-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Ta b l e 7 -6 Streaming Statistics Area It ems Item Description Domain Domai n of the phone Remote Address IP address of the destinati on of the [...]

  • Page 107

    7-13 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Max MOS LQK Baseline or highest MOS LQK score obse rved from start of the voice stream. These codecs pro vide the follo wing maximum MOS LQK scor[...]

  • Page 108

    7-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics[...]

  • Page 109

    CH A P T E R 8-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 8 Troubleshooting and Maintenance This chapter pro vides informatio n that can assist you in troubleshooting pro blems with your Cisco Unif ied IP Phone or in your IP t elephony netw ork. For additi onal trouble[...]

  • Page 110

    8-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone D oes Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port , the p[...]

  • Page 111

    8-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Resolving Startup Problems • Cisco Unif ied Communications Manager an d TFTP Services Are Not Runni ng, page 8-4 • Creating a New Conf iguration File, page 8-5 In addition, pr o[...]

  • Page 112

    8-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Resolving Startup Problems Verifying IP Addressing and Routing Y ou shoul d verify the IP addressing and routing se ttings on the phone. If you are usi ng DHCP , th e DHCP server sho[...]

  • Page 113

    8-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Resolving Startup Problems T o start a service, follo w these steps: Procedure Step 1 From Cisco Unified Communication s Manager Adm inistration, ch oose Cisco Unified Ser viceabili[...]

  • Page 114

    8-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Cisco Unified IP Phone Resets U nexpectedly Note • When you remov e a phone from the Cisco Unified Commun ications Manager database, its config uration fi le is deleted from the Ci[...]

  • Page 115

    8-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Cisco Unified IP Phone Re sets Unexpectedly Identifying Intermittent Network Outages Intermittent networ k outages af fect data and voice t raff ic dif ferently . Y our network mi g[...]

  • Page 116

    8-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Cisco Unified IP Phone Resets U nexpectedly Verifying that the Phones Have Not Been Intentionally Reset If you are not the only admini strator with access to Cisc o Unif ied Communic[...]

  • Page 117

    8-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Troubleshooting Cisco Unified IP Phone Security Troubleshooting Cisco Unified IP Phone Security Ta b l e 8-1 provides troubleshooting information for the securit y features on the C[...]

  • Page 118

    8-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance General Troubleshooting Tips General Troubleshooting Tips Ta b l e 8-2 provides general troubleshooting i nformation for the Cisco Unif ied IP Phone. Ta b l e 8-2 Cisco Unified IP P[...]

  • Page 119

    8-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance General Troubleshooting T ips Sound sample mismatch between the phone and another de vice. The RxSize and the TxSize stat istics show the size of the voice packets that are being u[...]

  • Page 120

    8-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance General Troubleshooting Tips for the Cisc o Unified IP Phone E xpansion Module 7914 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 Ta b l e 8-3 pro[...]

  • Page 121

    8-13 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Resetting or Restoring the Cisco Un ified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two general methods for reset ting or restoring the Cisco Unif ied IP[...]

  • Page 122

    8-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Resetting or Restoring the Cisco Unified I P Phone Performing a Factory Reset When you perform a f actory reset of the Cisco Unified IP Pho ne, the following information is erased o[...]

  • Page 123

    8-15 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Using the Quality Report Too l Using the Quality Report Tool The Quality Report T o ol (QR T) is a voi ce quality and general problem-repor ting tool for the Cisco Unif ied IP Phon[...]

  • Page 124

    8-16 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Monitoring the Voice Quality of Calls T o use the metric s for monitoring v oice quality , note the ty pical scores under normal conditions of zero packet loss, and use the metrics a[...]

  • Page 125

    8-17 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Where to Go for More Troublesho oting Information Where to Go for More Troubleshooting Information If you ha ve additional q uestions about troubleshootin g the Cisco Unif ied IP P[...]

  • Page 126

    8-18 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Cleaning the Cisco Un ified IP Phone[...]

  • Page 127

    A-1 Cisco Unified IP Phone 7960G/7940G Administration Gu ide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrat or , you are likely the pri mary source of information for Cisco Unif ied IP Phone users in your network or comp any . It is imp ortant t[...]

  • Page 128

    A-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix A Providing Information to Users Via a Website How Users Get Copies of Ci sco Unified IP Phone Manuals How Users Get Copies of Cisco Unified IP Phone Manuals Y ou should provide end users with acce ss to user document[...]

  • Page 129

    A-3 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix A Providing In formation to Users Via a Website How Users Access a Voice Messaging System confi guring settings on a pho ne by using a website mig ht be ne w for your end users. Y ou need to pro vide as much inform[...]

  • Page 130

    A-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix A Providing Information to Users Via a Website How Users Configur e Personal Directory Entries See the “Install ing and Con figuring the Cis co Unified IP Phone Address Book Synchronizer” section on page A-4 for i[...]

  • Page 131

    A-5 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix A Providing In formation to Users Via a Website How Users Configure Personal Directory Entries The Cisco Unif ied CallManager User Inform ation wind o w displa ys. Step 3 Enter the Cisco Unif ied IP Phone user name[...]

  • Page 132

    A-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix A Providing Information to Users Via a Website How Users Configur e Personal Directory Entries[...]

  • Page 133

    B-1 Cisco Unified IP Phone 7960G/7940G Administration Gu ide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 APPENDIX B Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G This appendix pro vides informati on about feature support for the Cisco Unif ied IP Phone 7960G and 7940G using the SCCP o r SIP protocol with[...]

  • Page 134

    B-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix B Feature S upport by Protocol for Cisco Unified IP Phone 7960G and 7940G Call Forward No Answer Supported Supported “Basic Call Han dling—Forw arding Calls to Another Number” Call Pa rk Supported Not supported [...]

  • Page 135

    B-3 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix B Feature Support by Protocol for Cisc o Unified IP Phone 7960 G and 7940G Speed Dialing Supported Supported “ Advanced Call Ha ndling—Speed Dialing” T ransfer Supported Supported “Basic Call Handling—T r[...]

  • Page 136

    B-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix B Feature S upport by Protocol for Cisco Unified IP Phone 7960G and 7940G[...]

  • Page 137

    C-1 Cisco Unified IP Phone 7960G/7940G Administration Gu ide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 APPENDIX C Supporting International Users T ranslated and localized versions of the Cisco Unified IP Phones are a vailable in se v eral languages. If you are supporting Cisco Unified IP Ph ones in a non-English en vironment, [...]

  • Page 138

    C-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix C Suppo rting International Users Installing the Cisc o Unified Communications Ma nager Locale Installer[...]

  • Page 139

    E-1 Cisco Unified IP Phone 7960G/7940G Administration Gu ide for Cisco Unified Co mmunications Manager 7.0 (SCCP) OL-15498-01 APPENDIX E Technical Specifications The follo wing sections describe t he te chnical specifications for the Cisco Unified IP Phone 7960G and 7940G. • Physical and Operating En vironment Specif ications, page E-1 • Cable [...]

  • Page 140

    E-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix E Tec hnical Specificatio ns Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for hand set and headset connection. • RJ-11 jack for console acces s (labeled A UX or RS232) . • RJ-45 jack for t[...]

  • Page 141

    E-3 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix E Technical Sp ecifications Network and Access Por t Pinouts 6 TD- 7 Not Used 8 Not Used T able E-3 Access P or t Connect or Pino uts (continued) Pin Number Function[...]

  • Page 142

    E-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix E Tec hnical Specific ations Network and Access Po rt Pinouts[...]

  • Page 143

    F-1 Cisco Unified IP Phone 7960G/7940G Administration Gu ide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 APPENDIX F Basic Phone Administration Steps This appendix pro vides minimum, b asic confi guration steps for yo u to do the follo wing: • Add a ne w user to Cisco Uni fied Co mmunications Manager Administr ation • Configu[...]

  • Page 144

    F-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix F Ba sic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Un ified Communications Manager This section des cribes steps for add ing a user to Cisco U nified Commu[...]

  • Page 145

    F-3 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix F Basic Phone Administra tion Steps Configuring the Phone Step 2 In the User Information pane of th is windo w , enter the follo wing: – User ID—Enter the en d user identif ication n a me. Cisco Unified Commu n[...]

  • Page 146

    F-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix F Ba sic Phone Administration Steps Configuring the Phone – Description—This is an optional fiel d in which you can enter a useful description, su ch as john doe’ s phone . This will help you if you need to sear[...]

  • Page 147

    F-5 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix F Basic Phone Administra tion Steps Configuring the Phone – Location—Choose the appropriate locati on for this Cisco Unif ied IP Phone. – Owner User ID—From the drop-do wn menu, cho ose the user ID of the a[...]

  • Page 148

    F-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix F Ba sic Phone Administration Steps Configuring the Phone T o identify the sett ings that are contained in the prof ile, choose System > Security Pr of ile > Phone Security Prof ile . Note The security prof ile [...]

  • Page 149

    F-7 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix F Basic Phone Administra tion Steps Configuring the Phone e. In the Call Picku p and Call Forw ard Settings pane of the Directory Number Configu ration windo w , choose the items (i.e. F orward All, Forward Bu sy I[...]

  • Page 150

    F-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix F Ba sic Phone Administration Steps Performing Final End User Configuration Steps Performing Final End User Configuration Steps If you are not already on the End User Conf iguration pag e, choose User Management > [...]

  • Page 151

    F-9 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix F Basic Phone Administra tion Steps Performing Final End User Config uration Steps Step 3 In the Permissions Informat ion pane, use the User Group b uttons to add this user to an y user groups. F or exam ple, you m[...]

  • Page 152

    F-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix F Ba sic Phone Administration Steps Performing Final End User Configuration Steps[...]

  • Page 153

    IN-1 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 INDEX Symbols ? button 1-3 Numerics 10/100 PC port 3-3 10/100 SW port 3-3 A abbreviated dialing 5-2, B-1 AC adapter, connecti ng to 3-5 access, to phone settings 3-11, 4-1 access port connecting 3-5 purpose 3-3 adding Cisco[...]

  • Page 154

    Index IN-2 Cisco Unified IP Phone 7960G/7940G Admi nistration Guide for Cisco Unified Communications Manager 7.0 (SCCP ) OL-15498-01 C call authenticated 1-11 encrypted 1-11 call back B-1 call display rest rictions 5-3, B-1 caller ID 5-4, B-2 call forward 5-3 call forward all B-1 call forward busy B-1 call forward display, conf iguring 5-4 call for[...]

  • Page 155

    Index IN-3 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 conference 5-4, B-2 configurable call forward di splay 5-4 configuration file creating 8-5 overview 2-5 XmlDefault.cnf.xml 2-5 configuration setting s, restoring 8-13 configuring from a Cisco Unified I P Phone 4-2 LDA[...]

  • Page 156

    Index IN-4 Cisco Unified IP Phone 7960G/7940G Admi nistration Guide for Cisco Unified Communications Manager 7.0 (SCCP ) OL-15498-01 overview 1-7 restrictions 1-11 enterprise parameters call forward options 5-13 user options web page d efaults 5-13 Erase Configuration option 4-7 Erase softkey 8-13 error messages, used for troublesho oting 8-3 Ether[...]

  • Page 157

    Index IN-5 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 IP Address option 4-5 J join 5-6, B-2 K keypad 1-3 L language overlays C-1 LDAP directories, u sing with Cisco Unified IP Phone 5-9 light strip 1-2 line button 1-3 Locale Installer C-1 localiza tion Installing the Cis[...]

  • Page 158

    Index IN-6 Cisco Unified IP Phone 7960G/7940G Admi nistration Guide for Cisco Unified Communications Manager 7.0 (SCCP ) OL-15498-01 locking options 4-2 MAC Address option 4-5 Messages URL option 4-6 Network Locale option 4-8 Network Locale Version opti on 4-8 Operational VLAN Id option 4-6 PC Port Configurat ion URL option 4-8 PC Port Disabled opt[...]

  • Page 159

    Index IN-7 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 power sources 2-4 presence-enable d dire ctories 5-6 privacy 5-7, B-2 Proxy Server URL op tion 4-7 Q QRT B-2 QRT softkey 5-7, 8-15 quality reporting tool B-2 Quality Reporti ng Tool (QRT) 5-7, 8-15 R Real-Time Transpo[...]

  • Page 160

    Index IN-8 Cisco Unified IP Phone 7960G/7940G Admi nistration Guide for Cisco Unified Communications Manager 7.0 (SCCP ) OL-15498-01 description 1-3 disabling 3-3 speed dial button 1-3 speed dialing 5-2, 5-7, B-3 SRST description 4-11 designation 6-14, 7-5 secure reference 1-9 Stack Statistics web page 7-2, 7-10 startup problems 8-1 startup process[...]

  • Page 161

    Index IN-9 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 on hook call transfer 5-6 other group pi ckup 5-6 presence-enable d dire ctories 5-6 privacy 5-7 redial 5-7 ring activity 5-7 services 5-7 Services URL button 5-7 shared line 5-7 speed dialing 5-7 Time-of-Day Routing [...]

  • Page 162

    Index IN-10 Cisco Unified IP Phone 7960G/7940G Admi nistration Guide for Cisco Unified Communications Manager 7.0 (SCCP ) OL-15498-01 accessing voice messaging system A-3 adding to Cisco Unified Commu nications Manager 5-12 configuring personal di rectories A-3 documentation for A-2 how they get support A-1 required information A-1 subscribing to s[...]