Cisco Systems 7970 manual

Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco Unif ied IP Phone 7970 S eries f or Cisco Unified CallManager 4.2(3) INCLUDING LICENSE AND W ARRANTY Phone Guide[...]

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Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Syst ems, Inc. or its affiliates in the Uni ted States and certain other countries. Al l other brands, names, or trademarks mentio ned in this document or W ebsit e are the property of their respec tive owners. The use of the word partner does not imply a[...]

HLog Prevent hunt group call s from ringing on your phone b y logging out of hunt groups iDivert Send a call to your vo ice messaging sys tem Join Join several calls already on a single line to create a con ference MeetMe Host a Meet-Me conference call more Display add itional softkey s New Call Make a new call OPickUp Answer a call ringing in an a[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 More Information about Customizing You r Phone on the Web 2 Safety and Performance Information 2 Accessibility Features 12 Con[...]

iv OL-10776-01 Switching Betwe en Multiple Call s 27 Viewing Multiple Calls 28 Transferring Calls 29 Forwarding All Calls to Another Number 30 Making Conference Ca lls 31 Understanding Type s of Conference Calls 31 Starting and Joining a Standard Conference 31 Starting or Joining a Mee t-Me Conference Call 33 Advanced Ca ll Handling 34 Speed Dialin[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) v Accessing Voice M essages 51 Accessing Your User Options Web Pages 52 Logging In to the Us er Options Web P ages 52 Subscribing to Phone Services 53 Understanding Additiona l Configuration Options 54 Troubleshooting You r Phone 56 General Troubleshooting 56 Viewing Phone Ad[...]

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Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 1 Getting Started Using this Guide This guide provides y ou with an overview of the fea tures available on your p hone. Y ou can read it completely for a solid understanding of y our phon e’ s capabilities or refer to the table below for pointers to commonly used sections. [...]

2 OL-10776-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/univercd/cc/td /doc/product/voice/c_ipp hon/index.htm Y ou can access the Cisco website at this URL: http://www .cisco.com/ International Cisco websites ca n be accessed from th[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 3 War n in g IMPORT ANT SAFETY INSTRU CTIONS This warning symbol m eans danger . Y ou are in a situation that could cause bodily injury . Before you work on any equipment, be aware o f the hazards involved with electrical circuitry and be familiar with standard practices for [...]

4 OL-10776-01 Attention IMPORT ANTES INFORMA TIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger . V ous vous trouvez dans une situation pouvant entraîner des bl essures ou des dommages corporels. Av ant de travailler sur un équipement, soyez conscien t des dangers liés aux circuits électriques et familia risez-vous avec le s [...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 5 Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynn er å arbeide med noe av utstyret, må du være oppmerksom på faren e forbundet med ele ktriske kretser , og kjenne til stan[...]

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Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 7 Avis o INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo . V ocê se encontra em uma sit uação em que há risco de lesõe s corporais. Antes de trabalhar c om qualquer equipamento, esteja cie nte dos riscos que envolvem os circuitos elétrico[...]

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Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 9[...]

10 OL-10776-01 War n in g Read the installation instru ctions before you connect the sy stem to its power source. War n in g Ultimate disposal of this product should be handled according to all national laws and regulations. War n in g Do not work on the sy stem or c onnect or disconnect cables durin g periods of lightning activity .[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 11 War n in g T o avoid electric shock, do not co nnect safety extra low voltage (SEL V) circuits to telephone network voltage (TNV) circuits. LAN ports contain SEL V circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ -45 connectors. Use caution when [...]

12 OL-10776-01 Using External Devices The following information applies when you use ex ternal devices with the Cisco Un ified IP Phone: Cisco recommends the use of good quality external de vices (such as headsets) that are shie lded against unwanted radio frequency (RF) a nd au dio frequency (AF) signals. Depending on the quality of these devices [...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 13 Connecting Your Phone Y our system administrator w ill likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the to the graphic and table below to connect your phone. 1 DC adaptor p ort (DC48V) 6 Handset por[...]

14 OL-10776-01 Adjusting the Footstand T o change the angle of the phone base, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect your phone, you can adjust the hand set rest to ensure that the receiver will not slip out of the cradle. See the ta ble below for instructio ns. Registering with TAPS A[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 15 Cisco Unified IP Phones are deployed, there is not a single “best” sol ution that is optimal for all environments. Cisco recommends that customers tes t the headsets that work best in their environment before deploying a large number of units in their network. In some [...]

16 OL-10776-01 An Overview of Your Phone Y our Cisco Unified IP Phone 7970 Series is a full -feature telephone that provides voic e communication over the same data network that your co mputer uses, allowing you to place and receive phone calls, put calls on hold, transfer call s, make conference calls, and so on. In addition to basic call-ha ndlin[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 17 Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • W eb-based services (for example, a Personal Address Book[...]

18 OL-10776-01 8 Services button Opens/closes the Services menu. Accessing Your User Options Web Pages, page 52 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Using a Handset, Headset, and Speakerphone, page 44 10 Speaker button T oggles the sp eakerphone on or off. When the speake[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 19 Understanding Touchscreen Features This is what your main touchscr een might look l ike with active calls and several feature menus open. 1 Primary phone line Displays the phone number (directory number) for your primary phone line. 2 Programmable button indicators Program[...]

20 OL-10776-01 Choosing Touchscreen Items There are thre e ways to choose items on y our phone’ s touchscreen. Cleaning and Mainta ining the Touchscreen Y ou can use the Display button to disable and enable the touchscreen. The Display button illuminates to indicate changes in touchscreen status: Green, steady— T ouchs creen is in sleep mode Gr[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 21 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Understanding the Help System on Your Phone Y our phone provides a comprehensive online help system. Help topics appear on the touc hscreen. If you want to... Then... Open or cl[...]

22 OL-10776-01 Understanding Lines vs. Calls T o avoid confusion about lines and cal ls, refer to these descriptions: • Lines—Each corresponds to a directory number that others can use to call you. Y our p hone can support up to eight lines. T o see your phone lines, look at the right side of your touchscreen. Y ou have as many lines as you hav[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 23 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. Feature av ailability can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco[...]

24 OL-10776-01 Placing a Call—Additional Options Y ou can place calls using spec ial features and services th at might be available on your phone. See your system administrator for more i nformation about these additional op tions. If you want to... Then.. . For more information, see... Place a call while another ca ll is active (using a diffe re[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 25 Answering a Call Y ou can answer a call by simply lifting the handset, or you can use other options if they are available on your phone. Place a call using a billi ng or tracking code 1. Dial a number . 2. After the tone, enter a client matter code (CMC) or a forced author[...]

26 OL-10776-01 Ending a Call T o end a call, simply hang up. Here are some more details. Using Hold and Resume Y ou can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the c orrespondin g line button flashes green . If the Hold Reversion feature is en abled for your phone, calls that you leave on [...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 27 Tips • Engaging the Hold feature typically generates music or a beeping tone. • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Y our phone [...]

28 OL-10776-01 Viewing Multiple Calls Understanding how multiple calls a re displayed on your phone can help you organize your call-handling efforts. In standard viewing mode, y our phone displ ays calls as follows fo r the highlighted line: • Calls with the highest precedence and longest duration display at the top of the list. • Calls of a si[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 29 Transferring Calls T ransfer redirects a connected call. The target is the number to which you wa nt to transfer the call. Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Tr a n s f e r and then hang up. • If o[...]

30 OL-10776-01 Forwarding All Calls to Another Number Y ou can use Call Forward All to redirect incoming calls from your ph one to another number . Note When call forwarding is enabled for any line othe r th an the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 31 Making Conference Calls Y our Cisco Unified IP Phone allows you to combine th ree or more separate calls into one conversation, creating a conferen ce call. Understanding Types of Conference Calls There are two types of c onference calls: Standard (ad hoc) and Meet-Me. Sta[...]

32 OL-10776-01 If you want to... Then.. . • Create a conference by calling participants • Add new participants to an existing conference 1. From a connected call, press Confrn . (Y ou may need to press the more softkey to see Confrn .) 2. Enter the participant’ s phone number . 3. W ait for the call to connect. 4. Press Confrn again to add th[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 33 Tips • Calls must be on t he same line befo re you can add them to a conference. If calls are on different lines, transfer them to a single line before usi ng Confrn or Join . • Depending on how your phone is configured, if you leave a conferen ce after creating it, th[...]

34 OL-10776-01 Advanced Call Handling Advanced call-handling tasks involve special features that your syst em administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call. Depend[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 35 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co-worker’ s phone by redirecting the call to your phone. Y ou might use Call PickUp if you share call-handling with coworkers. Tips • Depending on how your ph one i[...]

36 OL-10776-01 Using a Shared Line Y our system administrator migh t ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-w orkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears w hen another phone that shar[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 37 Tips • If a phone that is using the shared line h as Pri vacy enabled, call information an d barge softkeys will not appear on the other phones that share the line. • Y ou will be disconnected from a call that you have joined using Barge if the call is pu t on hold, tr[...]

38 OL-10776-01 Tips • If the phone that shares your line has Privacy en abled , you can make and receive calls using the shared line as usual. • The Privacy feature applies to all sha red lines on your phone. Consequently , if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barg e calls on any of you[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 39 Storing and Retrieving Parked Calls Y ou can park a call when you w ant to store the call so that you or someone el se can retrieve it from another phone in the Cisco Unified CallM anager system (for example, a phone at a co-worker’ s desk or in a conference room). Y ou [...]

40 OL-10776-01 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phon e might support making and receivi ng secure calls. Y our phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones particip ating in the call have been verified. ?[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 41 Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this spec ialized call handling, your system administrator can add Multilevel Precede[...]

42 OL-10776-01 • An MLPP-enabled call retains its p riority and preemptive status when you: – Put the call on hold – T ran sfer the call – Add the call to a three-way conference – Answer the call using PickUp Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to tempor a rily configure a Cisco Unified IP Phone as your[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 43 Logging Out of Hunt Groups If your organization receives a large number of inco ming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When th e first directory number in the hunt group is b[...]

44 OL-10776-01 Using a Handset, Headset, and Speakerphone Y ou can use your phone with a h andset, headset, or speakerphone. Obtaining a Headset Y our phone supports four - or six-wire headset jack s. For information about purchasing headsets, see Headset Infor mation, page 14 . If you want to... Then... Use the handset Lift it to go off-hook; repl[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 45 Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings. Y our system administrator configur es AutoAnswer to use either th e speakerphone or a hea dset. Y ou might use AutoAnswer if you receive a high volume of incom[...]

46 OL-10776-01 Using Phone Settings Y ou can personalize your Cisco Unified IP Phone by adjusting the ring tone, background i mage, and other settings. Customizing Rings and Message Indicators Y ou can customize how your phone indicates a n in coming call and a new voice mail message. Y ou can also adjust the ringer volume for your phone. Tips • [...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 47 Customizing the Touchscreen Y ou can adjust the characteristics of the touchscree n. If you want to... Then... Change the touchscreen brightness 1. Choose > User Preferences > Brightness . 2. T o make adjustment s, press Up , Down or . 3. Press Save , or pres s Cance[...]

48 OL-10776-01 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone maintains call logs. Cal l logs contain records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose > Mis[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 49 Tip T o view the complete call record of a multiparty ca ll (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details . The Details record shows two entries for each missed or received multiparty call. The entries are[...]

50 OL-10776-01 Using Corporate Directory on Your Phone Depending on configuration, your phone can prov ide access to a corporate directory which yo u can use to place calls to coworkers. Corporat e Directory is set up and maintained by your system administrator . Tip Use the numbers on your keypad to enter characte rs on your phon e screen. Use the[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 51 Accessing Voice Messages T o access voice messages, use the Messages button . Note Y our company deter mines the voice message servic e that your phone syst em uses. For the most accurate and detailed informatio n, refer to the documentation that came with your voice messa[...]

52 OL-10776-01 Accessing Your User Options Web Pages Because your Cisco Unified IP Phon e is a network de vice, it can share information with other network devices in your company , including your computer and web-based services accessible using a web browser on your computer . Y ou can establish phone services, a nd control settin gs and features [...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 53 Subscribing to Phone Services Before you can access subscription phon e services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. (See Logging In to the User Options Web Pages, page 52 for help logging in.) Phone ser[...]

54 OL-10776-01 Understanding Additional Configuration Options Y our system administrator can configure y our phone to use specific button and softkey templates along with special services and fea tures, if appropr iate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator [...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 55 Share phones or office space with co-workers Consider using: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view or join co-workers’ calls. • Cisco Extension M[...]

56 OL-10776-01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your system administrator . Symptom Explanation Y ou cannot hear a dial tone or c[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 57 Viewing Phone Administration Data Y our system administrator mig ht ask you to access administrati on data on your phone for troubleshooting purposes. Using the Quality Reporting Tool Y our system administrator may temporarily config ure your phone with the Quality Reporti[...]

58 OL-10776-01 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and vari ous services th at you can use during the warranty period. Y our formal W arranty Statement, including the warranties and license agreements applicable to Cisco software, i s availabl e on Cisco .com. Follow these step[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 59 Replacement, Repair, or Refund Policy for Hardware Cisco or its service cen ter will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary[...]

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Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 61 Index A abbreviated dialing 34 answering calls 25 authenticated calls 40 Auto Dial 23 AutoAnswer 45 B barge and privacy 38 and shared lines 36 using 36 buttons, identifying 16 C call activity area 19 call forwarding 30 call logs erasing 48 viewing and dialing from 48 call [...]

62 OL-10776-01 Cisco Unified IP Phone adjusting height of 14 connecting 13 documentation for 2 feature configuration for 22 , 54 illustration of 16 online help for 21 registering 14 securing handset rest 14 troubleshooting 56 web-based services for 52 conference calls Meet-Me 31 , 33 standard 31 conference joining 33 corporate directory dialing fro[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 63 light strip 18 securing in cradle 14 using 44 hanging up, options for 26 headset answering ca lls with 25 button for 18 hanging up with 26 placing calls with 23 using 44 headset performance, general 14 help button 17 , 28 help, using 21 hold and switching calls 27 and tran[...]

64 OL-10776-01 P Personal Address Book (PAB) dialing from 25 subscribing to 53 phone lines buttons for 17 description of 22 viewing 19 phone tab 19 placed calls, records of 48 placing calls, options for 23 , 24 pre-dial 23 prioritizing calls 41 privacy and shared lines 36 using 38 programmable buttons description of 17 labels for 19 Q QRT, using 57[...]

Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 65 switching calls 27 T TAPS 14 Tool for Auto-Registered Phones Support 14 touchscreen adjusting contrast 47 changing language 47 cleaning 20 disabling/enabling 20 features of 19 sleep mode 20 transferring, options for 29 troubleshooting 56 U User Options web pages accessing [...]

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Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 951 34-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerb ergpark Haarlerbergw eg 13-19 1101 CH Amsterdam The Neth erlands www-europe.ci sco.com T el: 31 0 20 357 1000 Fax: 31 0 [...]