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Cisco Systems 8945 manual

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Table of contents for the manual

  • Page 1

    Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP Phone 8941 and 8945 A dministration Guide f or Cisco Unif ied Communications Manager 8.5 (SCCP and SIP) Text Part Number: OL -20851-01[...]

  • Page 2

    THE SPECIFICATION S AND INFORMAT ION REGARDING THE PRODUCTS IN THIS MANU AL ARE SUBJECT T O CHANGE W ITHOUT NOTICE. A LL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICAT ION OF ANY[...]

  • Page 3

    iii Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 CONTENTS Preface ix Overview ix Audience ix Organization ix Related Documentation x Obtaining Documentation, Obtaining Support, and Security Guid elines xi Document Conventions xi CHAPTER 1 An Overview of the Cisco [...]

  • Page 4

    Contents iv Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Power Outage 2-4 Obtaining Additional Information about Power 2-5 Understanding P hone Configuration Files 2-5 Understanding the Phon e Startup Process 2-6 Adding Phones to the Cisco Unified CM Da tabase 2-[...]

  • Page 5

    Contents v Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 802.1X Authentication and Status 4-8 CHAPTER 5 Configuring Featur es, Templates, Services, and Users 5-1 Telephony Features Availa ble for the Cisco Unified IP Phone 5-1 Join and Direct Transfer Policy 5-16 C[...]

  • Page 6

    Contents vi Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Device Information 8-3 Network Setup 8-4 Network Statistics 8-7 Device Logs 8-9 Streaming Statistics 8-9 CHAPTER 9 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unifi[...]

  • Page 7

    Contents vii Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 APPENDIX B Supporting International Users B-A Installing the Cisco Unified CM Locale Installer B-A Support for International Call Logging B-A APPENDIX C Technical Specif ications C-1 Physical and Operating [...]

  • Page 8

    Contents viii Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01[...]

  • Page 9

    ix Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Preface Overview Cisco Unif ied IP Phone 8941 and 89 45 Administrati on Guide for Cisco Unif ied Commu nications Manag er 8.5 (SCCP and SI P) provides the i nformation you need to understand, install, co nfigure, mana[...]

  • Page 10

    x Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Related Documentation For more inf ormation about Cisco Uni fied IP Pho nes or Cisco Unified CM, refer to the follo wing publications. Cisco Unified IP Phone 8900 Series These publications are av ailable at the follo[...]

  • Page 11

    xi Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 http://www .cisco.com/en/US/prod ucts/ps72 73/tsd_pro ducts_support_series_home.html Obtaining Documentation, Obtaining Support, and Security Guidelines For info rmation on obtaining documentatio n, obtaining support[...]

  • Page 12

    xii Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Note Means reader take note . Notes contain helpful suggestions or references to mate rial not cov ered in the publication. Caution Means re a de r b e c a re f u l . In this situation, you might do something that [...]

  • Page 13

    CH A P T E R 1-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unif ied IP Phones 8941 and 8945 provide v oice communication o ver an IP netw ork. The Cisco Unified IP Phone functions much like a digita l busines[...]

  • Page 14

    1-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 Understanding the Cisco Un ified IP Phones 8941 and 8945 Figure 1-1 sho ws the main components of the Cisco Un ified IP Ph one 8941 and 8945 . Figur e[...]

  • Page 15

    1-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 5 Navigation pad and Select but ton The two-w ay Navig ation pad allo ws you to scroll through menus, highlig ht items, and mov e within a text i nput f[...]

  • Page 16

    1-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter What Networking Proto cols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support se veral industry-standard and Cisco n etworking proto cols required for voice communication. T able [...]

  • Page 17

    1-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter What Networking Protocols are Used? Cisco Discovery Protocol (CDP) CDP is a de vice-discov ery protocol that runs on all Cisco -manufactured equipment. Using CDP , a de vice can advertise its existence t o ot[...]

  • Page 18

    1-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter What Networking Proto cols are Used? Link Layer Discov ery Protocol-Media Endpoint De vices (LLDP-MED) LLDP-MED is an extension o f the LLDP standard de veloped for voice products. The Cisco Unif ied IP Pho[...]

  • Page 19

    1-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter What Features are Supported on the Cisco Unified IP Phone 8941 and 8945? Related Topics • Understanding Interactions wit h Other Ci sco Unified IP T elephon y Products, page 2-1 • Understanding the Phon e[...]

  • Page 20

    1-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter What Features are Supp orted on the Cisco Unified IP Phone 8941 and 8945? Feature Overview Cisco Unif ied IP Phones pro vide traditional telep hony functionality , su ch as call forwarding and transferring,[...]

  • Page 21

    1-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phone s Configuring Network Parameters Using the Cisco Unified IP Phone Y o u can conf igure parameters such as DHCP , TFTP , and IP settings on the phone [...]

  • Page 22

    1-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Un ified IP Phones T able 1 -3 Cisco Unified IP Phone and Cisco Unified CM Secur ity T opics T opic Reference Detailed e xplanation of security , including set up,[...]

  • Page 23

    1-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phone s All Cisco Unif ied IP Phones that support Cisco Unifie d CM use a security prof ile, which def ines whether the phone is nonsecure or secure. For [...]

  • Page 24

    1-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Un ified IP Phones Device authentication Occurs betw een the Cisco Unified CM serv er and the phone when each entity accepts the certificate of the other entity . [...]

  • Page 25

    1-13 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phone s Related Topics • Understanding Security Prof iles, page 1-13 • Identifying Encry pted Phone Calls, p age 1-13 • Security Restrictions, page [...]

  • Page 26

    1-14 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Un ified IP Phones In a secure call, a security tone pl ays at the be ginning of a call to in dicate that the othe r connecte d phone is also recei ving and transm[...]

  • Page 27

    1-15 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phone s Note Protected calling is supported for con versations betw een two phones. Some features, such as conference calling, shared lin es, Cisco Extens[...]

  • Page 28

    1-16 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Un ified IP Phones Supporting 802.1X Authenticati on on Cisco Unified IP Phones These sections pro vide information about 802.1X support on the Cisco Uni fied IP P[...]

  • Page 29

    1-17 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring a nd Installing Cisco Unified IP Phones • Config ure PC Port—The 802.1X standard does not tak e into account the use of VLANs and thus recommends that only a single de vice should[...]

  • Page 30

    1-18 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring and In stalling Cisco Unified IP Phones The follo wing topics pro vide an ov ervie w of procedures for adding Cisco Unified IP Phones to your networ k: • Config uring Cisco Unif i[...]

  • Page 31

    1-19 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring a nd Installing Cisco Unified IP Phones Checklist for Configuring the Cisco Unified IP Phones 8941 and 8945 in Cisco Unified CM Ta b l e 1-7 provides an overvie w and checklist of con[...]

  • Page 32

    1-20 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring and In stalling Cisco Unified IP Phones 4. Add and conf igure the phone by completi ng the required f ields in the Phone Conf iguration windo w . Required fields are indicated by an[...]

  • Page 33

    1-21 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring a nd Installing Cisco Unified IP Phones 8. Add user information b y configuring required f ields. Required fields are indicate d by an asterisk (*); for example, User ID and last name[...]

  • Page 34

    1-22 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring and In stalling Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phones to t he Cisco Unified CM database, you can co mplete the phone installatio[...]

  • Page 35

    1-23 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring a nd Installing Cisco Unified IP Phones 4. If you are conf iguring the network sett ings on the phone, you can set up an IP address for the pho ne by either using DHCP or manu ally en[...]

  • Page 36

    1-24 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Terminology Differences Terminology Differences T able 1-9 highlights some of the imp ortant dif ferences in terminology that is used in these d ocuments: • Cisco Unif ied IP Phone 8941 and 894 5 User Gu[...]

  • Page 37

    CH A P T E R 2-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP phones enable you to commun icate by using v oice ov er a data networ k. T o provide this capability , the IP Pho nes de[...]

  • Page 38

    2-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Interactions with Othe r Cisc o Unified IP Telephony Pr oducts Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM Cisco Unified CM is an open and industry-standard ca[...]

  • Page 39

    2-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Providing Power to the Cisco Unified IP Phone Y o u can resolv e these issues by isolating the v oice traf fic onto a separate VLAN. The switch port th at the phone is connected to w ould be conf igured to ha[...]

  • Page 40

    2-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Providing Power to the Cisco Unified IP Phone Power Guidelines Ta b l e 2-1 provi des guidelines for po wering the Cisco Unif ied IP Phone 8941 and 8945. Power Outage Y our accessibility to emergency servic[...]

  • Page 41

    2-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Phone Configuration Files Obtaining Additional Information about Power For relat ed information about po wer , refer to the documents sho wn in Ta b l e 2 - 2 . These documents provid e informat[...]

  • Page 42

    2-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Phone Startup Pro cess If you conf igure security-related settings i n Cisc o Unified CM Administration, the phon e config uration file will contain sensiti ve information. T o ensure the [...]

  • Page 43

    2-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Phone Startup Process 4. Obtaining an IP Address If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone qu eries the DHCP server to obtain one. If you are not u sing [...]

  • Page 44

    2-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Adding Phones to the Cisco Unified CM Database Adding Phones to the Cisco Unified CM Database Before installing the Cisco Unified IP p hone, you must choose a method for addi ng phones to the Cisco Unified [...]

  • Page 45

    2-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Adding Phones to th e Cisco Unified CM Da tabase • Mov e auto-regist ered phones to ne w locations an d assign them to dif ferent de vice pools wit hout affecting their directory numbers. Note Cisco recomme[...]

  • Page 46

    2-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Adding Phones to the Cisco Unified CM Database Related Topics • Adding Phones with Auto-Registrati on, page 2-8 • Adding Phones w ith Cisco Unif ied CM Adminis tration, page 2-10 • Adding Phones with[...]

  • Page 47

    2-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Determining the MAC Address for a Cisco Unified IP Ph one Determining the MAC Address for a Cisco Unified IP Phone Se veral procedures described in this manual require you to determine the MA C address of a [...]

  • Page 48

    2-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Determining the MAC Address for a Cisco Unified IP Phone[...]

  • Page 49

    CH A P T E R 3-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 3 Setting Up the Cisco Unified IP Phone This chapter includ es the follo wing topics, which help y ou install the Cisco Unif ied IP Phone on an I P telephon y network: • Before Y ou Begin, page 3-1 •[...]

  • Page 50

    3-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 Components Note The Cisco Unified IP Phone disp lays the date and time from Cisco Unif ied CM. If the Cisco Unif ied CM server is located in a di ffer[...]

  • Page 51

    3-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 Components Each port supports 1 0/100 Mbps hal f- or full-duplex connection s to external devices. Cisco Unified IP Phone 8945 also sup ports 1000 Mbps [...]

  • Page 52

    3-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 Components Audio Quality Subj ective to the User Beyond the physi cal, mechanical and technical perform ance, the audio portion o f a headset must sou[...]

  • Page 53

    3-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Installing the Cisco Unified IP Ph one Installing the Cisco Unified IP Phone Y o u must connect t he Cisco Unif ied IP Phone to th e network and to a po wer source before using it. See Figure 3-1 sho ws the c[...]

  • Page 54

    3-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Installing the Cisc o Unified IP Phone Figur e 3-1 C isco Unified IP Phone 89 41 and 8945 Cable Connections 236959 2 3 4 5 6 7 1 AUX 1 DC adapter port (DC48V) 5 Computer port (10/100 PC) connectio n (For Ci[...]

  • Page 55

    3-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Reducing Power Consu mption on the Phone Related Topics • Footstand, page 3-7 • V erifying the Phone Startup Process, page 3-10 • Config uring Startup Netwo rk Settings, page 3-11 Reducing Power Consump[...]

  • Page 56

    3-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Footstand Figur e 3-2 Cisco Unified IP Phone 8941 and 8945 236960 1 1 2 2 2 2 1 1 1 Footstand slots for a higher viewing angle 2 Footstan d slots for a lower viewi ng angle[...]

  • Page 57

    3-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Footstand Higher Viewing Angle 195159[...]

  • Page 58

    3-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Verifying the Phone Startup Process Lower Viewing Angle Verifying the Phone Startup Process After the Cisco Unif ied IP Phone has power connecte d to it, the phone begin s its startup diagnostic process by[...]

  • Page 59

    3-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring Startup N etwork Settings – Current date and time – Primary directory nu mber – Additional directo ry numbers an d speed dial nu mb ers, if conf igured (Only on Cisco Unif ied IP Phone 8941[...]

  • Page 60

    3-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring Security on the Cisco Unified IP Phone Procedure Step 1 Obtain the CAPF authentication code that was set when the CAPF was conf igured. Step 2 From the phone, choose A pplications > Administ[...]

  • Page 61

    CH A P T E R 4-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phon e includes many conf igurable netw ork settings that you may need to modify before the phone is functional for your users. Y[...]

  • Page 62

    4-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuration Menus on th e Cisco Unified IP Phone • IPv4 Setup Menu Opt ions, page 4-6 Displaying a Configuration Menu T o display a config uration menu, perform the follo wing steps. Note Y ou can contr[...]

  • Page 63

    4-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuration Menus on the Cisco Unified IP Ph one • Network Set up Menu, page 4-4 • IPv4 Setup Menu Opt ions, page 4-6 Unlocking and Locking Options Y o u can apply a password to the phone so th at no ch[...]

  • Page 64

    4-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Setup Menu Network Setup Menu The Network Set up menu pro vides options for vie wing and making a variet y of network setting s. T able 4-1 describes these options and, where ap pl icable, explain s[...]

  • Page 65

    4-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Setup Menu PC VLAN Allo ws the phone to interoperate wi th 3rd party swit ches that do not sup port a vo ice VLAN. The Admin VLAN ID option must be set before you can change this option. 1. Make sure [...]

  • Page 66

    4-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter IPv4 Setup Menu Options IPv4 Setup Menu Options The IPv4 Setup menu is a submenu of the Netw ork Setup menu. T o reach the IPv4 Setup menu, select the IPv4 option on the N etwork Setup men u. Ta b l e 4-2 d[...]

  • Page 67

    4-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter IPv4 Setup Menu Op tions Related Topics • Displaying a Conf igurat ion Menu, page 4-2 • Unlocking and Lock ing Options, page 4-3 • Editing V alues, page 4-3 Alternate TFTP Indicates whether th e phone i[...]

  • Page 68

    4-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Security Configuration Menu Security Configuration Menu The Security Configuration m enu provides informa tion about vario us security settings. It pro vides access to the T rust List File screen and the 80[...]

  • Page 69

    4-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Security Configuration Menu T able 4-5 802.1X A uthenticati on Sett ings Option Description T o Change De vice Authentication Determines whether 802.1X aut hentication is enable d: • Enable d —Phone use s[...]

  • Page 70

    4-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Security Configuration Menu[...]

  • Page 71

    CH A P T E R 5-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 5 Configuring Features, Templates, Services, and Users After you install Cisco U nifi ed IP Phones in your network, con figur e their network set tings, and add them to Cisco Unif ied CM, you must use th[...]

  • Page 72

    5-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne For informati on about using most of these features on the phone, refer to Cisco Unif ied IP Phone 8941 and 8945 User Guide for Cisco U nified C[...]

  • Page 73

    5-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Audible Message W aiting Indicator (AMWI) A stutter tone from the handset, headset, or speakerphone ind icates that a user has one or more new v o i[...]

  • Page 74

    5-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Busy Lamp Field (BLF) Pickup Prov ides enhanc ements to BL F speed dial . Allo ws you to conf igure a Direct ory Number (DN) that a user can mon[...]

  • Page 75

    5-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Call Fo rward Conf igurable Display Allo ws you to specify informat ion that appears on a phone when a call is forwarded. Thi s information can incl[...]

  • Page 76

    5-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Call W aiting Indi cates (and allo ws users to answer) an incoming call that rings while on an other call. Incoming call information appears on [...]

  • Page 77

    5-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Cisco Extension Mobility Allo ws users to temporarily access their Cisco Unified I P Phone conf iguration such as line appearances, services, and sp[...]

  • Page 78

    5-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Directed Call P ark Allo ws a user to transfer an acti ve call to an av ailable directed call park number that the use r dials or speed dials. A[...]

  • Page 79

    5-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Fast Dial Service Allo ws a user to enter a Fast Dial code to place a call. Fast Di al codes can be assigned to phone numbers or Personal A ddress B[...]

  • Page 80

    5-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Intercom Allo ws users to place and re ceiv e intercom calls using programmable p hone bu ttons. Y ou can confi gure intercom line b uttons to:[...]

  • Page 81

    5-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Log Ou t of Hunt Grou p Allows users to log out of a hunt group and temporarily block calls from ringing thei r phone when they are not available t[...]

  • Page 82

    5-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Onhook Pre Dialing Allo ws a user to dial a number without going of f hook. The user can then either pick up the handset or press the Dial soft[...]

  • Page 83

    5-13 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Reroute Direct Calls to Remote Destination to Enterprise Number Reroutes a direct call to us ers’ mobile phone to the enterprise number (desk pho[...]

  • Page 84

    5-14 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Services URL button Allows users to access services from a programmable b utton rather than b y using the Services menu on a phone. For more in[...]

  • Page 85

    5-15 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phone T ime-of-D ay Routing Restricts ac cess to spec ified telephony featu res by time period. For more infor mation refer to: • Cisco Un ified Commun[...]

  • Page 86

    5-16 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Join and Direct Transfer Policy Some JT API/T API appli cations are n ot compatible with the Join and Direct T ransfer feature implementation o[...]

  • Page 87

    5-17 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring Corporate and Personal Direc tories Configuring Corporate and Personal Directories The Contact b utton on the Cisco Unif ied IP Phone 8941 and 894 5 giv es users access to sev eral directories . [...]

  • Page 88

    5-18 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Modifying Phone Button Templates T o synchronize with Microsoft Outlook, users m ust install the T ABSynch utility , provided b y you. T o obtain the T ABSynch software to distrib ute to users, choose A pp[...]

  • Page 89

    5-19 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Modifying Phone Button Temp lates For P AB, enter the following URL: http:// < Unified CM-server -name> :8080/ccmpd/login.do?name= #DEVICENAME#&ser vice=pab For F ast Dial , enter the follo wing UR[...]

  • Page 90

    5-20 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring Softkey Templates Configuring Softkey Templates Using Cisco Unified CM Administration, you can associ ate up to 18 softke ys with applications that ar e supported by t he Cisco Unifi ed IP Phon[...]

  • Page 91

    5-21 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Setting Up Services Setting Up Services Y ou can gi ve users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 8941 and 8945. Y ou can also assign a b utton or a softke y to different p[...]

  • Page 92

    5-22 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Adding Users to Cisco Un ified Communications Manager • The user must subscribe to services using the Cisco Unif ied CM User Options applicat ion. This web-based appl ication provides a graph ical user i[...]

  • Page 93

    5-23 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Managing the User Options Web Pages • T o add a user and phone at the same time choose User Management > U ser/Phone Add from Cisco Unif ied Communications Manager . Managing the User Options Web Pages [...]

  • Page 94

    5-24 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Managing the User Options Web Pages Step 4 Click Device Association. The User Device Associat ion window displays. Enter the appropriate search criteria and click Find. Step 5 Choose the de vice that you w[...]

  • Page 95

    5-25 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Managing the User Options Web Pages The Enterpris e Parameters Configuration wi ndow appears. Step 2 In the CCMUser Parameters area, specify whethe r a parameter appears on the User Options web pages by choo[...]

  • Page 96

    5-26 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Managing the User Options Web Pages[...]

  • Page 97

    CH A P T E R 6-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 6 Customizing the Cisco Unified IP Phone This chapter e xplains ho w you customize confi guration f iles and phone ring sound s, and ho w to disable the phone screen to conserv e po wer . Ring so unds pl[...]

  • Page 98

    6-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Creating Custom Phon e Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with tw o default rin g types that are implemented in hard ware: Chirp1 and Chirp2. Cisco Unif ied Communications Ma[...]

  • Page 99

    6-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Creating Custom Phone Ring s <FileName>AreYouThere.raw</FileName> </Ring> <Ring> <DisplayName>Are You There 2</DisplayName> <FileName>AreYouThereF.raw</FileName>[...]

  • Page 100

    6-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring the Idle Displa y Step 4 T o cache the new Distin ctiv eRinglist.xml f ile, stop and start the TFTP ser vice by using Cisco Unif ied Serviceability or d isable and re-enable th e “Enable Ca ch[...]

  • Page 101

    6-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Automatically Disabling the Ci sco Un ified IP Phone Backligh t • Lift the handset. When you turn the backlight on , it remains on until the phone h as remained idle for a designated length of time, then it[...]

  • Page 102

    6-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Automatically Disab ling the Cisco Unified IP Phone Backlight[...]

  • Page 103

    CH A P T E R 7-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 7 Viewing Model Information, Status, and Statistics on the Ci sco Unified IP Phone This chapter descri bes how to use the follo wing menus on the Cisco Unified IP Phone 8941 and 8945 to vie w model infor[...]

  • Page 104

    7-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Status Menu T o display the Status menu, press the A pplications button an d then select Administrator Settings > Status . T o exit the Status menu , press the Exit softke y . The Status menu[...]

  • Page 105

    7-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu T able 7 -2 Status Messag es on the Cisco Unified IP Phone 8941 and 8945 Message Description Possible Explanation and Action CFG fi le not found The name-based and defa ult configuration file was [...]

  • Page 106

    7-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu DNS unkno wn host DNS could not resolve the name of the TFTP server or Cisco Unif ied Communications Manager . • V erify that the host names of the TFTP server or Cisco Unif ied Communications[...]

  • Page 107

    7-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu No default r outer DHCP or static conf iguration did not specify a defau lt router . • If the phone has a static IP address, v erify that the default router has been configured. See the “Netwo[...]

  • Page 108

    7-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Network Statistics Screen The Network Stat istics screen displays inform ation about the phone and netw ork performance. Ta b l e 7-3 describes the inform ation that appears in this screen. T o [...]

  • Page 109

    7-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Rx Unicast T otal number of unicast pack ets receiv ed by the phone Neighbor De vice ID: • Neighbor IP Address • Neighbor Port Identif ier of a de vice connected to this port di scov ered by C[...]

  • Page 110

    7-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Call Statistics Screen Y ou can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics of the most recent call. Note Y ou can also remotely vie[...]

  • Page 111

    7-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu A vg Jitter Estimated av erage R TP packet jitter ( dynamic delay that a packet encounters when going through the netw ork) observed since the recei ving v oice stream was opened. Max Jitter Maxim[...]

  • Page 112

    7-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Security Configuration T o display the Security Conf iguration screen, follo w these steps. Procedure Step 1 Press the Appli cations button. Step 2 Select Administrator Settings . Step 3 Select[...]

  • Page 113

    CH A P T E R 8-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unif ied IP Phone has a web page f rom which you can vie w a variety of infor mation about the phone, includi ng: • Device information • Ne[...]

  • Page 114

    8-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Accessing the Web Page for a Phone Accessing the Web Page for a Phone T o acces s the web page for a Cisco Unified IP Phon e, perform these s teps. If you cannot access the web p age, it may be disabled. Se[...]

  • Page 115

    8-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Disabling and Enab ling Web Page Access • Streaming Statistics —Includes the following hyperlink : – Stream 1 —Displays a variety of st reaming statistics. F or more information, see the “Streaming [...]

  • Page 116

    8-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Setup Network Setup The Network Set up on a phone’ s web page displays network setup inf ormation and informat ion about other phone settings . Ta b l e 8 - 2 describes these items. Y o u can vie [...]

  • Page 117

    8-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Setup Subnet Mask Subnet mask used by the pho ne. TFTP Server 1 Primary T rivial File T ransfer Protocol (TFTP) server used b y the phone. TFTP Server 2 Backup Tri vial File Transfer Protocol (TFTP) s[...]

  • Page 118

    8-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Setup Authentication URL URL that the pho ne uses to va lidate requests made to the phone web server . Automatic Port Synchronization Indicates if the phone is enabled to synchronize the PC and SW p[...]

  • Page 119

    8-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Statistics Network Statistics The follo wing networ k statistics hyperlinks on a pho ne’ s web page provide infor mation about netw ork traf fi c on the phone. T o display a network stati stics area[...]

  • Page 120

    8-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Statistics • Network—Disp lays information about net work traf fic to and from the network port (10/100 SW) on the phone. Ta b l e 8-4 describes the items in this area. T able 8-3 Ether net Info[...]

  • Page 121

    8-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Device Logs Device Logs The follo wing de vice logs hyperlinks on a phone’ s web page provide infor mation you can use to help monitor and troubleshoot the phone. T o access a device log area , access the w[...]

  • Page 122

    8-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Streaming Statistics Sender Octets T otal number of payload octets transmitted in R TP data packets by th e phone since starting this connection. The v alue is 0 if the connection is set t o receiv e only [...]

  • Page 123

    8-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Streaming Statistics Max Conceal Ratio Highest interv al concealment ratio from start of th e voice str eam. Conceal Secs Number of seconds tha t hav e concealmen t events (lost frames) from the start of th [...]

  • Page 124

    8-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Streaming Statistics Related Topics • “Configuring Settings on th e Cisco Unified IP Phone” chapter Byes Number of times the phone h as stopped transmitting a stream. Sender Start T ime T imestamp in[...]

  • Page 125

    CH A P T E R 9-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 9 Troubleshooting and Maintenance This chapter pro vides information that can assist you in troubleshooting pro blems with your Cisco Unif ied IP Phone or with you r IP telephony network. It also e xplai[...]

  • Page 126

    9-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resolving Startup Problems Symptom: The Cisco Unified IP Phone D oes Not Go Through its Normal Startup Process When you connect a Cisco Unif ied IP Phone into the network port, the phone sh ould go through [...]

  • Page 127

    9-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resolving Startup Problems • V erifying DNS Settings, page 9-4 • Cisco CallMa nager and TFTP Serv ices Are Not R unning, page 9-4 • Creating a New Conf iguration File, page 9-4 • Checking Network Con [...]

  • Page 128

    9-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resolving Startup Problems If you are u sing DHCP , check the IP addre sses distrib uted by y our DHC P server . Refer to the Understandin g and T r oubleshooting D HCP in Catalyst Switch or Ent erprise Net[...]

  • Page 129

    9-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resolving Startup Problems Procedure Step 1 From Cisco Unif ied Communications M anager, choose Device > Phone > Find to locate the phon e experiencing p roblems. Step 2 Choose Delete to remov e the pho[...]

  • Page 130

    9-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Cisco Unified IP Phone Resets U nexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during cal ls or while idle on their desk, you shou ld in vestigate the[...]

  • Page 131

    9-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Cisco Unified IP Phone Re sets Unexpectedly Checking Static IP Address Settings If the phone has been assigned a sta tic IP address, v erify that yo u ha v e entered the correct settings. See the “Network S[...]

  • Page 132

    9-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Troubleshooting Cisco Unified IP Phone Security Step 4 From Cisco Unif ied Communications M anager, choose System > Ser ver and verify that the serv er is referred to by its IP addres s and not by i ts D[...]

  • Page 133

    9-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter General Troubleshooting T ips General Troubleshooting Tips T able 9-2 pro vides general troubleshooting i nformation for the Cisco Unif ied IP Phone. 802.1X Enabled on Phone but Not Authenticating Phone canno[...]

  • Page 134

    9-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter General Troubleshooting Tips T able 9-2 Cisco Unified IP Phone T r oubleshooti ng Summary Explanation Connecting a Cisco Unif ied IP Phone to another Cisco Unif ied IP Phone/ Cisco does not support con nec[...]

  • Page 135

    9-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter General Troubleshooting T ips Sound sample mismatch between the phone and another de vice. The RxSize and th e TxSize statisti cs sho w the size of the v oice packets that are being used in a con versation b[...]

  • Page 136

    9-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resetting or Restoring the Cisco Unified I P Phone Resetting or Restoring the Cisco Unified IP Phone There are two general methods for reset ting or restoring the Cisco Unif ied IP Phone: • Performing a [...]

  • Page 137

    9-13 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Monitoring the Voice Quality of Calls Procedure Step 1 While po wering up the phone, p ress and hold # . Step 2 When the light on the mute b utton and handset light strip turns o ff and al l other lights (li[...]

  • Page 138

    9-14 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Monitoring the Voice Quality of Calls Troubleshooting Tips When you observe si gnifi cant and persistent changes to metr ics, use T able 9-4 for general troubleshooting i nformation. Note V oice quality me[...]

  • Page 139

    9-15 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Where to Go for More Troublesho oting Information • G.728/iLBC: 3.9 MO S LQK • G729A/AB: 3.7 MOS LQK Note • Cisco V oic e T ransmission Quality (CVTQ) does not support wideband (7 kHz) speech codecs, b[...]

  • Page 140

    9-16 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Cleaning the Cisco Un ified IP Phone[...]

  • Page 141

    A-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , you are likely the pri mary source of information for Cisco Unif ied IP Phone users in your network or comp any . It is impo[...]

  • Page 142

    A-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix How Users Subscribe to Services and Configure Phone Features How Users Subscribe to Services and Configure Phone Features End users can perform a v ariety of activ ities by usi ng the Cisco Unif ied Commun[...]

  • Page 143

    A-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix How Users Configure Personal Directory Entries How Users Configure Personal Directory Entries Users can config ure personal directory entries on th e Cisco Unified IP Phone. T o configure a personal directo[...]

  • Page 144

    A-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix How Users Configure Per sonal Directory Entrie s Step 9 T o complete the process, follo w the steps in the “Configuring the Synchron izer” section on page A-4 . Configuring the Synchronizer Step 1 Open[...]

  • Page 145

    B-A Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 APPENDIX B Supporting International Users T ranslated and localized versions of the Cisco Unif ied IP Phones are a v ailable in sev eral languages. If you are supporting Cisco Unified IP Ph ones in a non–English en[...]

  • Page 146

    B-B Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Support for Inter national Call Logging[...]

  • Page 147

    C-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 APPENDIX C Technical Specifications The follo wing sections describe the technical s pecif ications for the Cisco U nified IP Pho ne 8941 and 8945. • Physical and Operating En vironment Specif ications, page C-1 ?[...]

  • Page 148

    C-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/10 0BaseT connection (labeled 10/1 00 SW on the Cisco Unif ied IP Pho[...]

  • Page 149

    C-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Network and Access Por t Pinouts Access Port Connector Ta b l e C-3 describes the access port connector pinouts. T able C-3 A ccess P or t Connect or Pinouts Pin Number Function 1B I _ D B + 2B I _ D B - 3B[...]

  • Page 150

    C-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Network and Access Po rt Pinouts[...]

  • Page 151

    D-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 APPENDIX D Basic Phone Administration Steps This appendix pro vides minimum, basic confi guration steps for yo u to do the follo wing: • Add a new user to Cisco U nified CM Administ ration • Configure a ne w phon[...]

  • Page 152

    D-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Adding a User to Cisco Unified CM Adding a User to Cisco Unified CM This section describes steps for ad ding a user to Cisc o Unif ied CM. Follo w one of the procedures in this section, depending on yo ur [...]

  • Page 153

    D-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Configuring the Phone – Passw ord and Conf irm Passw ord—Enter f i ve or more al phanumeric or spec ial characters fo r the end user password. Y ou may use the follo wing special characters: =, +, <,[...]

  • Page 154

    D-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Configuring the Phone Note Device Pools are defined on the D e vice Pool C onfiguration window of Cisco Unified Communications Serv er Administration ( System > De vice Pool) . – Phone Button T emplat[...]

  • Page 155

    D-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Configuring the Phone Step 2 Config ure line settings: a. On the Phone Co nfiguration window , click Line 1 on t he left pane of the window . The Di rectory Number Configuration w indow appears. b. In the D[...]

  • Page 156

    D-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Performing Final End User Configuration Steps k. Associate the user with the device: – Choose User Management > End User . – Use the search boxe s and the Find b utton to locate the user you ha ve a[...]

  • Page 157

    EFT DRAFT - CISC O CONFIDENTIAL E-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 APPENDIX E Feature Support by Protocol for the Cisco Unified IP Phone 8941 and 8945 This appendix pro v ides information abo ut feature support for the Cisco Unif ied IP Phones 8941 an[...]

  • Page 158

    EFT DRAFT - CISC O CONFIDENTIAL E-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Busy Lamp Field (BLF) Pickup Supported Supported Advanced Cal l Handling—Using BLF to Determine a Line State Call Back Supported Support ed Basic Call Handling—Placing a[...]

  • Page 159

    EFT DRAFT - CISC O CONFIDENTIAL E-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Conf igurable Call Forw ard Display Supported Support ed Direct T ransfer Supported Supported Directed Call P ark Supported Supported Adv anced Call Handling—Storing and Re[...]

  • Page 160

    EFT DRAFT - CISC O CONFIDENTIAL E-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Pri vate Line Automated Ringdo wn (PLA R) Supported Support ed Programmable Feature Buttons Supported Supported Feature descriptions througho ut phone guide Quality Rep orti[...]

  • Page 161

    IN-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 INDEX Numerics 802.1X authentication server 1-16 authenticator 1-16 network component s 1-16 supplicant 1-16 Troubleshootin g 9-9 802.1X Authenticati on menu about 4-8 EAP-MD5 Device ID 4-9 Realm 4-9 Shared Secr et[...]

  • Page 162

    Index IN-2 Cisco Unified IP Phone 8941 and 8945 Admini stration Guide for Cisco Unified Comm unications Manager 8.5 (SCCP and SIP ) OL-20851-01 Lens Cover 1-2 C call security interactions 1-15 Call Back 5-4, E-2 call back E-2 call display rest rictions 5-4, E-2 caller ID 5-6, E-2 caller ID blocking E-2 caller id blocking 5-6 call forward 5-4 all br[...]

  • Page 163

    Index IN-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 XmlDefault.cnf.xml 2-5 configuring LDAP directories 5-17 overview 1-17 personal directo ries 5-17 phone bu tton temp lates 5-18 softkey templates 5-20 user features 5-22 connecting handset 3-5 headset 3-5 to [...]

  • Page 164

    Index IN-4 Cisco Unified IP Phone 8941 and 8945 Admini stration Guide for Cisco Unified Comm unications Manager 8.5 (SCCP and SIP ) OL-20851-01 configuring on ph one, overview 1-9 configuring with Cisco Unified Com munications Manager, overview 1-8 informing users about, overvi ew 1-9 support by pro tocol abbreviated dialing E-1 answer release E-2,[...]

  • Page 165

    Index IN-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 G G 1-1 G.711µ 1-1 G.711a 1-1 G.722 1-1 G.729 1-1 G.729a 1-1 G.729ab 1-1 group call pickup 5-9, E-3 H handset connecting 3-5 headset audio qual ity 3-4 connecting 3-4 disabling 3-4 quality 3-4 using 3-3 head[...]

  • Page 166

    Index IN-6 Cisco Unified IP Phone 8941 and 8945 Admini stration Guide for Cisco Unified Comm unications Manager 8.5 (SCCP and SIP ) OL-20851-01 M MAC address 2-11 malicious caller id entificatio n (MCID ) 5-11, E-3 manufacturing install ed certificate ( MIC) 1-12 media encry ption 1-12 meet-me conference 5-11, E-3 Message Indicators 1-24 message wa[...]

  • Page 167

    Index IN-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 onhook predialing 5-12 Operational VLAN ID 4-4 other group pi ckup 5-12, E-3 P PCM file requirements, for custom ri ng types 6-3 PC Port Configurat ion 4-5 PC VLAN 4-5 personal address bo ok phone bu tton tem[...]

  • Page 168

    Index IN-8 Cisco Unified IP Phone 8941 and 8945 Admini stration Guide for Cisco Unified Comm unications Manager 8.5 (SCCP and SIP ) OL-20851-01 restrictions 1-15 security restrictions 1-15 secure SRST reference 1-12 security CAPF (Certificate Authority Proxy Fu nction) 1-12 configuring on ph one 3-11 device authentication 1-12 encrypted configurati[...]

  • Page 169

    Index IN-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 automatic port synch ronizatio n 5-3 auto pickup 5-3 barge 1-17 block external to external transfer 5-3 Busy Lamp Field (BLF) Pickup 5-4 Busy Lamp Field (BLF) speed dial 5-3 Call Back 5-4 call display rest ri[...]

  • Page 170

    Index IN-10 Cisco Unified IP Phone 8941 and 8945 Admini stration Guide for Cisco Unified Comm unications Manager 8.5 (SCCP and SIP ) OL-20851-01 DNS settings 9-4 IP addressing and routing 9-3 network connect ivity 9-3 network outages 9-6 phones resetting 9-7 physical connection 9-6 security 9-8 services on Cisco Uni fied Communications Manager 9-4 [...]