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Cisco Systems CTX 670 manual

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Table of contents for the manual

  • Page 1

    Corporate Headquarters: © 20 06 Cisco Systems, Inc. All rights reserved. Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Revised April 4, 2006 This document provides instructions for inte grating the phone system with Cisco Unity. Caution The AMIS Analog Networking [...]

  • Page 2

    2 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Requirements 5. T est the inte gration. See the “T esting the Inte gration” section on page 11 . 6. If you hav e a secondary server for Cisco Unity failov er, inte grate the secondary server . See the “Integrating[...]

  • Page 3

    3 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Integration Description Cisco Unity Server • The applicable voice cards, installed. F or details, refer to the “Supported Circuit-Switched Phone System Integrations” section in your v ersion of Cisco Unity System [...]

  • Page 4

    4 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Planning How the Voice Messaging Ports Will Be Used by Cisco Unity • Easy message access (a subscriber can retriev e messages without entering an ID because Cisco Unity identif ies the subscriber based on the extensio[...]

  • Page 5

    5 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Planning How the Voice Messaging Ports Will Be Used by Cisco Unity The Number of Voice Messaging Ports to Install The number of voice messaging ports to install depends on numerous f actors, including: • The number of[...]

  • Page 6

    6 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Programming the Toshiba CTX 670 Phone System answer). For best performance, dedicate certain v oice messaging ports for only answering incoming calls, and dedicate other ports for only dialing out. Separating these port[...]

  • Page 7

    7 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Creating a New Integration with the Toshiba CTX 670 Phone System Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that ar[...]

  • Page 8

    8 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Creating a New Integration with the Toshiba CTX 670 Phone System Step 6 On the Name the Phone System Integration page, accept the default name or enter the phone system name to identify this integration, then click Next[...]

  • Page 9

    9 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Creating a New Integration with the Toshiba CTX 670 Phone System Step 13 (Cisco Unity 4.2 and later only) On the Reassign Subscribers page, any subscribers whose phone system integration has been deleted and who are not[...]

  • Page 10

    10 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Creating a New Integration with the Toshiba CTX 670 Phone System Step 2 In the left pane of the UTIM window , expand the phone system integration that you are creating. Step 3 In the left pane, click the name of the ph[...]

  • Page 11

    11 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Testing the Integration If the phone system uses extension numbers that be gin with zero (for example, 0123 or 09876), do the follo wing procedure. Note that after the procedure is done all extension numbers must ha ve[...]

  • Page 12

    12 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Testing the Integration Caution The phone system must forward calls to the Cisco Unity pilot number in no fewer than four rings. Otherwise, the test may fail. Step 3 In the Cisco Unity Administrator, create a test subs[...]

  • Page 13

    13 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Testing the Integration Step 12 Under Message W aiting Indicators (MWIs), check Use MWI for Message Notif ication . Step 13 In the Extension f ield, enter x . Step 14 Click the Sa ve icon. Step 15 Open the Status Monit[...]

  • Page 14

    14 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Testing the Integration Step 6 Conf irm that the MWI on Phone 1 is deactiv ated. The deactiv ated MWI means that the phone system and Cisco Unity are successfully integrated for turning of f MWIs. Step 7 Hang up Phone [...]

  • Page 15

    15 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Integrating a Secondary Server for Cisco Unity Failover Step 3 Click Delete . Integrating a Secondary Server for Cisco Unity Failover The Cisco Unity failov er feature enables a secondary server to provide v oice messa[...]

  • Page 16

    16 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Integrating a Secondary Server for Cisco Unity Failover Figur e 2 Connections Between the Phone S ystem and Cisco Unity Servers The primary and secondary servers act in the follo wing manner: • When the primary serve[...]

  • Page 17

    17 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Integrating a Secondary Server for Cisco Unity Failover Note When restarting the Cisco Unity services, use the UTIM prompt instead of the Cisco Unity icon in the W indows taskbar . The taskbar icon does not restart all[...]

  • Page 18

    18 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 Changing the Settings for an Existing Integration Caution Changing the wrong registry ke y or entering an incorrect value can cause the server to malfunction. Before you edit the registry , conf irm that you kno w how [...]

  • Page 19

    19 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Appendix: Using Alternate Extensions and MWIs Deleting an Existing Integration Deleting an Existing Integration If you want to delete an e xisting integration (for e xample, you hav e replaced the phone system with which Cisco Unity originally integrated), do the follo wing pr[...]

  • Page 20

    20 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Appendix: Using Alternate Extensions and MWIs Alternate Extensions Ti p T o reduce the number of requests from subscribers who want alternate e xtensions set up for multiple cell phones, home phones, and other phones, gi ve subscribers class of service (COS) rights to specify [...]

  • Page 21

    21 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Appendix: Using Alternate Extensions and MWIs Alternate MWIs • Y ou can enter an extension up to 30 characters in length. (SIP inte grations can use up to 30 alphanumeric characters.) • Each extension must be unique—up to the dialing domain le vel, if applicable. • Ent[...]

  • Page 22

    22 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Appendix: Using Alternate Extensions and MWIs Alternate MWIs T o enable alternate MWIs for extensions, do the following procedure for each subscriber who needs alternate MWIs. To Set Up Alternate MWIs for Extensions Step 1 In the Cisco Unity Administrator, go to the applicable[...]

  • Page 23

    23 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Appendix: Documentation and Technical Assistance Conventions Appendix: Documentation and Technical Assistance Conventions The T oshiba CTX 670 SMDI Inte gration Guide for Cisco Unity 4.0 uses the following con ventions. The T oshiba CTX 670 SMDI Inte gration Guide for Cisco Un[...]

  • Page 24

    24 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Appendix: Documentation and Technical Assistance Obtaining Documentation Caution Means r eader be careful . In this situation, you might do something that could result in equipment damage or loss of data. For descriptions and URLs of Cisco Unity documentation on Cisco.com, see[...]

  • Page 25

    25 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Appendix: Documentation and Technical Assistance Documentation Feedback Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519[...]

  • Page 26

    26 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Appendix: Documentation and Technical Assistance Obtaining Technical Assistance • For Nonemer gencies — psirt@cisco.com In an emergenc y , you can also reach PSIR T by telephone: • 1 877 228-7302 • 1 408 525-6532 Ti p W e encourage you to use Pretty Good Pri vacy (PGP)[...]

  • Page 27

    27 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Appendix: Documentation and Technical Assistance Obtaining Technical Assistance output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placi[...]

  • Page 28

    28 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Appendix: Documentation and Technical Assistance Obtaining Additional Publications and Information Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is a vailable from v arious online and printed sources. ?[...]

  • Page 29

    29 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Appendix: Documentation and Technical Assistance Obtaining Additional Publications and Information • W orld-class networking training is av ailable from Cisco. Y ou can view current of ferings at this URL: http://www .cisco.com/en/US/learning/index.html Any Internet Protocol[...]

  • Page 30

    30 Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0 OL-4404-07 Appendix: Documentation and Technical Assistance Obtaining Additional Publications and Information[...]