Cisco Systems DPC3825 manual

Cisco Mod el DPC 382 5 and EPC3825 8x4 DOCSI S 3.0 Wir eless Residentia l Gateway User Guide In This Docum ent  IMPORTA NT SAFETY INSTRUCTIONS ............................................................... 2  Introduction ............................................................................................................... 12  Wh[...]

2 4021196 Rev B IMPORTANT SAF ETY IN STRUCT IONS IMPORTAN T SAFETY INS TRUCTIO NS Notice t o Installer s The servicing instruct ions in this notice are for use by qu alified service personnel onl y. To reduce the risk of electric shock, d o not p erform any servic ing othe r tha n that cont ained in the ope rating instructions, unless you are qu al[...]

4021196 Rev B 3 IMPORTANT SAF ET Y INSTRUCT IONS Mitteilung für CA TV - T echniker Die in d ieser Mit teilu ng aufgef ührten Wa rtungs anweisu ngen sind ausschli eßlich für qual ifiziert es Fach person al bestimmt. Um die Gefahr eine s elektrischen Schlags zu reduzie ren, sollten Sie keine Wartungs arbeit en durchfü hren, di e nicht ausdrü ck[...]

4 4021196 Rev B IMPORTANT SAF ETY IN STRUCT IONS IMPORT ANT SAFET Y INSTRUCTI ONS 1) Read these instructions. 2) Keep these instructions. 3) He ed all w arnings. 4) Follow all instruct ions. 5) D o not us e this appar atus ne ar wat er. 6) Cl ean only with dry c loth. 7) Do not b lock any ventilat ion o penings. Install in acco rdance with the m an[...]

4021196 Rev B 5 IMPORTANT SAF ET Y INSTRUCT IONS Protect the Product f rom Lightning In addition to disconnect ing the AC power from t he wall outlet, disconnect the si gnal inputs. V er ify the Power Source fr om the On/Off Power Light When the on/off power lig ht is not illuminated, the apparatus may still be connected t o the power source. The l[...]

6 4021196 Rev B IMPORTANT SAF ETY IN STRUCT IONS Check Pr oduct Safet y Upon completion of any se rvice or repairs to this produc t, the service technician must perform safety checks t o determ ine that this p roduct is in prop er operat ing cond ition. Protect the Product W hen Moving It Always d isconne ct the p ower sou rce when m oving the appa[...]

IMPORTANT SAF ET Y INSTRUCT IONS 4021196 Rev B 7 Unite d State s FCC C omplia nce This dev ice has be en teste d and found to c omply with the limits for a Class B digi tal dev ice, pursuant to part 15 of the FCC Rules. Thes e limits are designed to pro vide reasonable protecti on against suc h interfer ence in a reside ntial insta llation. This e [...]

IMPORTANT SAF ETY IN STRUCT IONS 8 4021196 Rev B Dynamic Frequency Sel ection (DFS) Dual Band Fre quencies Some co nfigura tions of this pr oduct may o pera te in the 515 0 - 5250MHz an d 5470 - 5725MHz bands. If y ou sel ect a channel in th ese frequency ranges, th e product is restricted to indoor operation only per FCC guidance. The use of t his[...]

IMPORTAN T SAFET Y INSTRU C TION S 4021196 Rev B 9 CE Com plianc e Declarat ion of Conf ormi ty with Regard t o the EU Direct ive 199 9/5/EC (R&TTE Di rectiv e) This decla r ation is o nly va lid for configura tions ( combi nations of s oftwar e, firmwa re a nd hardware) suppo rted or provided by Cis co Systems for use within the EU. The use of[...]

IMPORTANT SAF ETY IN STRUCT IONS 10 4021196 Rev B Note: The full dec laration of conf ormity f or this pr oduc t can be f ound in the D eclar ations of Confor mity and Regula tory Infor mation se ctio n of the a ppropria te produc t hardw are installat ion guide, w hich is ava ilable on Cisc o.com. The foll owing s tandar ds were applied during the[...]

IMPORTANT SAF ET Y INSTRUCT IONS 4021196 Rev B 11 Latvia The outd oor usa ge of the 2 .4 GHz b and requir es an aut horiza tion fro m the Elec tronic Communicat ions Office. Pleas e check http://www.esd.lv fo r more details. 2,4 GHz frekvenču jo slas izmantošanai ārpus telp ām nepieciešama atļauja no Elektronisko sakaru direkcij as. Vairāk i[...]

12 4021196 Rev B Introduction Intro ductio n Welcome to the exciting world of h igh -speed Int ernet s ervice. Your new Cisc o ® Model DPC 3825 DOCSIS ® 3.0 or EPC382 5 EuroDOCSIS™ Wireless Residential Gateway is a cable mo dem that meets i ndustry standards for high- speed data connectivity. T he DPC3825 and E PC 382 5 residential gate way del[...]

4021196 Rev B 13 Introduction  Color -coded interface po rts and correspo nding cables simplify installation and setup  DOCSIS -5 compliant LED label ing and behavior provides a user and technician friendly method to check operational status and act as a tro ubleshooting to ol  Allows automat ic software upgr ades by your service pro vider[...]

14 4021196 Rev B What's In the C arton? What's In the Carton? When you receive your wireless residential gateway, you should check the equipment and acce ssories to verify that each item is i n the carton and th at each item is undamaged. T he carton contai ns the following items: One of t he DOCSIS Reside ntial Gateway m odels ( DPC 3825[...]

4021196 Rev B 15 Front Pane l Descr iption Front Pan el Description The front panel of you r residential ga teway provi des LED status indi cators that indicate how wel l and at what state you r residential gatew ay is op erating. See Front Panel LED Status Indicator Functions (on page 96 ) , for more information on front panel LED status i ndicato[...]

16 4021196 Rev B Back Panel Description Back Panel Description The fol lowing illustrat io ns show t he desc riptio n and fu nction o f the bac k panel c omponents on the Cisco DPC 3825 reside ntial gateway. 1 POWER —Connects t he residential gateway to the AC power ad apter that is provided with your residential gateway CAUTIO N: Avoid damage to[...]

4021196 Rev B 17 Back Panel Description 8 RESET — A momentary pressing ( 1 -2 seconds) o f this switch rebo ots the EMTA. Pressing the switc h for more than ten seconds first cau ses a reset-to-factor y- defaul t of all s ettings and the n reboots the gatew ay CAUTIO N: The Reset butto n is for maintenanc e purposes only . Do no t use unless inst[...]

18 4021196 Rev B What Are the System Requirement s f or Internet Ser vice? What Are the System Requirements for Internet Service? To ensure that yo ur residential gate way operates efficie ntly for high- speed Internet service, verify t hat all of the I nternet devices on y our system meet or exceed the following minimum hardware an d software requ[...]

4021196 Rev B 19 How Do I S ubscribe to H igh - Speed Internet Service? How Do I S ubs cribe to High - S peed Internet Service? Before you can use your residential gateway, you need to have a high -speed Internet access account. If you do not have a hi gh -speed I nternet access acco unt, you need to set up an account with your local servi ce provi[...]

20 4021196 Rev B Where Is the Best Location for My DOCSIS Residential Gateway? Where Is the Best Location for My DOCSIS Residential Gateway? The idea l locat ion for you r reside ntial gat eway is where it has ac cess to outlets a nd other devices. Think about the layout of your home or office, and consult with your service provider to s elect the [...]

4021 196 Rev B 21 How Do I Mount t he Modem on a Wall? (O ptional) How Do I M oun t the Mo dem on a Wall ? (Optio nal) You can mount the resid ential g ateway on a w all using two wa ll anc hors, t wo screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizo ntally. Before Y ou Begin Before you begin, choose [...]

22 4021196 Rev B How Do I Mount the Mode m on a W all? (Optional) Locatio n and Dimen sions of the W all - Mo unting Slot s The fol lowing illustrat io n shows t he locat ion and dimens ions o f the w all - mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.[...]

4021196 Rev B 23 How Do I Mount t he Modem on a Wall? (O ptional) Mounting t he Reside ntial Gatew ay on a W all 1 Using a d rill with a 3 /16 -inch bit, dri ll two holes at the s ame height and 4 inches apart. Note: T he preceding gra phic illustrates the location of t he m oun ting ho les on t he bac k of the resid enti al gat eway . 2 Are you mo[...]

24 4021196 Rev B How Do I Connect My Gateway for Internet Service? How Do I Connect My Gateway for Internet Service? You can use you r residential gate way to provide Internet access, and yo u can share that I ntern et co nnec tion with o ther I nter net de vic es in yo ur home o r off ice. S hari ng one connection among many devices is called netw[...]

4021196 Rev B 25 How Do I Connect My Gateway for Internet Service? 3 Connect the active R F coaxial cable from y our service pr ovider to the co ax connector labeled CA BLE on the back o f the residential gate way. Note: To connect a TV, DHCT, set -top, or VCR fro m the same cable co nnection, you will need to instal l a cab le sign al spl itter (n[...]

26 4021196 Rev B How Do I Configure My DOCSIS Residential Gateway? How Do I Configure My DOCSIS Residential Gateway? To configure yo ur residential gate way, you must first access the WebWi zard configuration pag es. This section pr ovides detailed instru ctions and proce dures for accessing the WebWi z ard pages and for configuring your residentia[...]

4021196 Rev B 27 How Do I Configure My DOCSIS Residential Gateway? 2 In the address field, enter the following IP address: 192.168 .0.1 . A Status DOCSIS WAN login pag e similar to the follo wing page op ens. 3 On the Status DOCS IS WAN page, lea ve the User Name and Password fie ld blank an d click Log In . The gateway ope ns with an Adm inistrati[...]

28 4021196 Rev B How Do I Configure My DOCSIS Residential Gateway? 4 On the Administratio n Management pag e, create a User Nam e and Passwor d and the n click Save Settings . Once you save t he settings for your User Name and Password on the Administration Man agement pag e, the Setup Quick Setu p page opens. Important: You have the op tion to lea[...]

4021196 Rev B 29 How Do I Configure My DOCSIS Residential Gateway? Configuring Quick Settings Use the description s and instruct ions in the followi ng table to configure t he network setting s for the device. After you make your selections, click Save Settings to apply your changes or click Cancel Changes to cance l. Section Field D escription Cha[...]

30 4021196 Rev B How Do I Configure My DOCSIS Residential Gateway? Section Field Descriptio n WLAN Wireless Network Allows yo u to enable or d isable the wire less net work . Select the desire d option:  Enable  Disable Wireless Network Name (SSID) Allows you to enter a name for your w ireless network or to use the default value. Th e value y[...]

4021196 Rev B 31 How Do I Configure My DOCSIS Residential Gateway? Setup > L an Setup The Setup Lan Setup p age allows you to configure the set tings for the Loc al Area Network (LAN) in your hom e. These sett ings include the range of IP addr esses that define the LAN itself as well as how t he addresses are assig ned (automati cally by DHCP or[...]

32 4021196 Rev B How Do I Configure My DOCSIS Residential Gateway? Section Field Descriptio n Network Addr ess Server Settings (DHCP) DHCP Serve r Allows yo u to enable or d isable the DHCP server in the residentia l gateway. The DHCP serve r is used to au tomatically allocate IP addres ses to devices as th ey are attached to your hom e networ k. ?[...]

4021196 Rev B 33 How Do I Configure My DOCSIS Residential Gateway? Section Field Descriptio n Maximum Number of DHCP Users Enter t he maxi mum numbe r of use rs to whic h the DH CP server can assign I P addresses f or use in the LAN. This numb er cannot be greater than 25 4 minus the startin g IP address d escribe d above . Client Lease Ti me The C[...]

34 4021196 Rev B How Do I Configure My DOCSIS Residential Gateway? Section Fie ld Description DDNS Service Disabl ing DDNS (Fac tory Default Settings) To disable D DNS, select Di sabled from the drop - down list a nd click Save Settings . Enabling DDN S Note: In order to use the DDNS feature, y ou must first set up an account and establ is h a URL [...]

4021196 Rev B 35 Configure Wireless Settings Configure Wireless Settings This section descri bes the options a vailable from the Wireless page s that you can use to configure the pa rameters of the W AP to meet y our specific requireme nts and needs. Wi reless > Basi c Settings Setting up your residential gateway for wireless communication provi[...]

36 4021196 Rev B Con figure Wireless S ettings Wireless Configuration Wi - Fi Protected Setup Exampl e Wireless Configuration Wi - Fi Protected Setup Page Des cription Use the description s and instruct ions in the followi ng table to configure t he ba sic settings for Wi- Fi Protected Setup for the residential gateway. After you make your selectio[...]

4021196 Rev B 37 Configure Wireless Settings Section Field Descriptio n WPS Setup Using Your Wi -Fi Adapter PIN ( Optio n 2 ) This is the m ost secure opti on to register a wireless clie nt with the gateway. You n eed the Wi - Fi Protected Setup PIN nu mber, which is found i n the clie nt Wi - Fi Pr otected Setup util ity. After enterin g the clien[...]

38 4021196 Rev B Configure Wireless Settings Section Field D escription Bas ic Settings Wireles s Network Enable or Disable the wirel ess network Wireless Conf iguration The defa ult is WPS . See Wi- Fi Protec ted Setup (W PS) ( on pa ge 3 5) for more informat ion about usin g WPS . Select Manual to manually set up your network u sing this opti on.[...]

4021196 Rev B 39 Configure Wireless Settings Section Field Descriptio n Wireless Networ k Name ( SSID ) The SSID is t he name of your wirele ss network. The SSID is used by wireles s techn ology to id entify your networ k from other wi reless network s in the a rea. The SSID ca n be up to 32 cha racters long. The factory d efault SSID is typ ically[...]

40 4021196 Rev B Configure Wireless Settings Wireless Secur ity Page D escription Use the following table to configu re the wireless security for the reside ntial gateway. After you make your selections, click Save Sett i ngs to apply your chan ges or C ancel Changes to cance l. Section Field Descriptio n Wireless Security Wireless Security Mode Ch[...]

4021196 Rev B 41 Configure Wireless Settings Section Field Descriptio n WPA Security fo r Personal Netw orks – WPA or WP A2 Personal Modes Wi- Fi Protec ted Access ( WPA) is a more secure wireless tech nology t han WEP . WPA ca n be used for both En terprise (corporate appl ications) and Personal (hom e network) wireless networks. We s trongly re[...]

42 4021196 Rev B Configure Wireless Settings Section Field Descriptio n Security fo r Enterprise Netw orks - WPA- Enterprise Modes This opti on features WPA used in coord ination wit h a RADIUS serv er for client a uthenticatio n. (This shou ld only be used when a RADIU S se rver is connected to t he device.) Select from o ne of the following th re[...]

4021196 Rev B 43 Configure Wireless Settings Wireless > M AC Filter The MAC Filter feature is used to eit her allow or block ac cess to your w ireless LAN based on the MAC Address of the w ireless client de vices. The MAC Filter feature, also known as a n access list, can be used to help protect you r wireless network from access by unauthorized[...]

44 4021196 Rev B Configure Wireless Settings Section Field Descriptio n Access Restriction Access Restriction Allows yo u to permit or bl ock computers f rom accessi ng the wireles s network. Th e choice that you make here affects the addresses li sted on this page. Ch oose o ne of th e following opti ons:  Block compute rs listed be low from ac[...]

4021196 Rev B 45 Configur e W ireless Settings Wireless Adv anced Setting s Page Descr iption Use the description s and instru ct ions in t he follo wing t able to configur e the advanced wireless se ttings for yo ur residential ga teway. After you make y our selections, click Save Settings to apply your changes or Cancel Changes to c ance l.[...]

46 4021196 Rev B Configure Wireless Settings Section Field Descriptio n Advanced Wireless N Transmissio n Rate The ra te of da ta transmiss ion sh ould be set depend ing on the speed of your Wireless - N network ing. Select from a range of t ransmission speeds, o r select Auto to have th e device automatically us e the fastest possible data rate an[...]

4021196 Rev B 47 Configure Wireless Settings Section Field Descriptio n DTIM Int erval The Deliver y Traffic Indication Message (DTIM) indicates the interval be tween Broadca sts/Multica st transmissio ns. DTIM field is a countdo wn field infor ming clients of the next window for listenin g to broadcast a nd multica st messages. W hen the device ha[...]

48 4021196 Rev B Configure Wi reless Settings Wi reless > WDS Set tings The Wireless Dis tribution System (WDS) Settings p age allows you to ex pand the coverage of your wireless network by deploying signal repeaters. Make sure the channel settings ar e the same for al l WDS enabled devices. Select the WDS Settings tab to o pen the Wireles s WDS[...]

4021196 Rev B 49 Configure Wireless Settings Wi reless > QoS Quality of Service (QoS ) ensures better service to hig h- priorit y types of network traffic, which may i nvolve demanding, rea l-time app lications, such as vide o co nferencing. QoS s ettings allo w you to specify p riorities for diffe rent types of traffic. Lower priority traffic w[...]

50 4021196 Rev B Configure Wireless Settings Section Field Descriptio n No ACK Allows yo u to enable or d isable NO A CK . This f eature is recommended for data serv ices where transmissi on is important a nd packet lo ss is tolerable to a certain de gree. If you select Disable , an ackn owledge packet is retur ned for every packet received. T his [...]

4021196 Rev B 51 Configure Security Configure Security Securit y > Firewall Advance d firewal l technology deters hackers and protects the home network from unauthorized acces s. Use this pag e to configure a firewa ll that can filter o ut various types of unwanted traffic on the gateway’s local network. Select the Firewal l tab to open the Se[...]

52 4021196 Rev B Configure Security Section Field Description Filters Filter Pr oxy Enables/di sables filter proxy. If loc al users have a ccess to WAN proxy serve rs, they may be able to circumvent the con tent filters and access Int ernet sites blocked by the device. If y ou selec t the Filter Proxy fea ture, it will block a ccess to any WA N pro[...]

4021196 Rev B 53 Configure Security Securit y > VPN Passt hrough Use this page to co nfigure Virtu al Private Network (VPN) support . Enabling the settings on this pag e allows VPN tu nnels using IP sec or PPTP protoco ls to pass through the gate way's fire wall . Select the VPN Passthrough tab to ope n the Security VPN Passthrough pag e. U[...]

54 4021196 Rev B Configure Security Security > VPN A Virtual Private Net work (VPN) is a co nnection betwee n two endpoints in different networks that allo ws private data to be sent secure ly over p ublic networks or other private networks. T his is accompli shed by creatin g a "VPN tunnel." A VP N tunnel connects the two P Cs or netw[...]

4021196 Rev B 55 Configure Securit y Security VPN Tunnel Page D escription Use t he desc rip tions and instru cti ons in t he f ollo wing tab le t o co nfigure the V PN tunnel for your gateway. After you make your selections, click Save Settings to apply your changes or Cancel Changes to cance l. Section Field Descriptio n VPN Tunnel Select Tunne l[...]

56 4021196 Rev B Configure Security Section Field Descriptio n Remote Secure Gateway Select the desi red option, IP Addr. , Any , o r FQDN . If the remote gateway has a dynamic I P address, se lect Any o r FQDN . If Any is selected, then th e Gateway will accept request s from any IP address. FQDN If FQDN is selected, ent er the domain name of the [...]

4021196 Rev B 57 Configure Security Section Field Descriptio n Key Management (conti nued) Selec t one of the f ollowi ng opti ons for the key exc hange method:  Auto (IKE) – Encryption: The Encrypti on met hod deter mines t he lengt h of the ke y used to encryp t/decry pt ESP pa ckets. Not ice that both sid es must use the same method . – A[...]

58 4021196 Rev B Configure Security Section Field Descriptio n Status This field shows t he connec tion status for t he selected t unnel. The st ate is either Connected or Disconnecte d . Buttons Con nect Click th is butto n to estab lish a connecti on for the curre nt VPN tun nel. If y ou have made any c hanges, click Save Settings to fir st apply[...]

4021196 Rev B 59 Configure Security View Log The Security VPN Vie w Log page sho ws events captur ed by the firewall. T he log display s the fo llowi ng item s:  Description of the event  Number of event s that have occurred  Last o ccurr ence of a n event  Target and source add resses You can view the following logs from this page: [...]

60 4021196 Rev B Control A ccess to the Gateway Control Access to the Gat eway Access Rest ricti ons > IP Address Fil tering Use the Access Re strictions IP Filt ering page to co nfigure IP address fil ters. These filters block a r ange of IP addr esses from accessin g the Internet. Note: If you are not fam iliar with the advan ced settings deta[...]

4021196 Rev B 61 Control Access to the Gateway Select the MAC Address Filtering tab to open t he Access Restrict ions MAC Addr ess Filtering page. The Block/Pass drop down menu allows you to block or pass Internet access to the MAC addresses of t he devices you l ist in the MAC Addr ess Filte rs table. The following table describes the function of [...]

62 4021196 Rev B Control A ccess to the Gateway Access Re stricti ons > Basic Rul es Access re strictions allow you to block or allow specific kinds of Internet usage and traffic, such as Intern et access, design ated applications, websites, and inbo und traffic during specific day s and times. The Access Restric tions Basic Rules pag e allows y[...]

4021196 Rev B 63 Control Access to the Gateway Use the description s and instruct ions in the following tabl e to configure t he access restrictions basic ru les for yo ur residential gatewa y. After you m ake your selections, click Save Settings to apply your changes or Can cel Changes to ca ncel. Section Field Descriptio n Parental Contro l Basic[...]

64 4021196 Rev B Control A ccess to the Gateway Section Field Descriptio n Overrid e the Password Password Allows yo u to create a p assword to tempora ri ly override user access r estrictions to a blocked Inter net site Re - Enter Passwor d Re - enter the same password for con firmation of the o verride password in t he previous field Access Durat[...]

4021196 Rev B 65 Control Access to the Gateway Use the Keyword List to enter the keywords you wish to block. If any of these keywords appears i n the URL of a website, access to the site will be blocke d. Note that only the URL is check, not the conte nt of each webpage . Access Re stricti ons > Ti me of Day Rules Use the Ac cess Restrict ions T[...]

66 4021196 Rev B Control A ccess to the Gateway Section Field D escription Tod Filter Add Allows yo u to add a new Time of Day access fi lter or rule. Enter the n ame of the filter and click the Add key t o add the filter to t he list. Time of Day rules are used to restric t Internet access ba sed on the day an d time. Remove Removes the sel ected [...]

4021196 Rev B 67 Control Access to the Gateway Access Restr ictions User Setup P age Description Use the description s and instruct ions in the followi ng table to configure t he us er setup for your residential gateway . After you ma ke your selectio ns, click Save Settings to apply your changes or Cancel Changes to cancel. Section Field Descripti[...]

68 4021196 Rev B Control A ccess to the Gateway Section Field Descriptio n Inactivity T ime 60 minutes [F ac tory defa ult when a user i s created. Otherwise, it is 0 (zero)] . Enter the amount of time durin g a user session where there is no Internet access activ ity, indicating t hat the user is no longer onl ine. If the inactivit y timer is trig[...]

4021196 Rev B 69 Configure Applications an d Gaming Config ure A pplica tions a nd Gami ng Overvi ew Most well- kno w n Intern et applications are su pp orted by Application Layer Gateways (ALGs). ALGs automatically ad just the g ateway firewall to allo w data to pass without maki ng any custom setti ngs. We re commend that you tes t your applicati[...]

70 4021196 Rev B Configure Applications an d Gami ng Section Field Descriptio n Port Filter ing Start Port: This is th e beginning of the port rang e. Enter the begin ning of the range of port numbers (external ports ) used by the server or Intern et applic ation. C heck wit h the sof tware d ocumenta tion of the Interne t applic ation f or more in[...]

4021196 Rev B 71 Configure Applications an d Gaming Applications and Gaming Po rt Range Forward Page Description Use the description s and instruct ions in the followi ng table to configure t he port range forwarding for the resident ial gateway. Sel ect enable for eac h. After you make your selectio ns, click Save Settings to apply your changes or[...]

72 4021196 Rev B Configure Applications an d Gami ng App licat ions & Gami ng > Port Range T rigger ing Port range trigger ing is a way to dy namically for ward ports to a L AN PC that needs them at a particular t ime. That parti cular time is when it runs a certai n application that performs so me event that trig ger the router. T his event[...]

4021196 Rev B 73 Configure Applications an d Gami ng Section Field Descriptio n End Port For the En d port, select a port from the reco mmended 49152 - 65535 range. Keep in mind that port s used are progra m specific so check which ones the program requires to be forwarded. Protocol Selec t one of the f ollowi ng protoc ols:  TCP  UDP  Bot[...]

74 4021196 Rev B Configure Applications an d Gami ng Applications and Gaming DMZ Page Description Use the description s and instruct ions in the followi ng table to configure t he port range triggering for t he residential ga teway. Select e nable for each DMZ H ost IP address. After you make your selections, click Save Settings to apply your chang[...]

4021196 Rev B 75 Manage the Gateway Manage th e Gateway Admini strati on > Management The Administratio n Management page allows the network ’s administrator to manage specific gat eway functions for access and secu rity. Select the Management tab to open the Admi nistration M anagement page . Important: Th e follo wing page displays when DH C[...]

76 4021196 Rev B Manage the Gateway Field Description Gateway Setup (WAN) Internet Connectio n Type Connection Mo de This sett ing allows y ou t o determ ine how t he WAN (or gateway int erface to the Internet ) obtains its IP address. DHCP (factory default ) Allows the ga teway to ob tain a public IP ad dress aut omatically Static IP Allows yo u t[...]

4021196 Rev B 77 Manage the Gateway Field Description MTU Gateway Access Local Access Internet IP Addr ess Enter the g ateway’s IP address (as seen from the Internet) Subnet Mask Enter the gateway ’s subne t mask (as seen from the Internet, including y our service pr ovider) Default G ateway Enter the defaul t gateway of the servi ce provider?[...]

78 4021196 Rev B Manage the Gateway Field Description Remote Access Remote Man agement Allows yo u to enable to dis able remote ma nagemen t. This featu re a llows you to a ccess and ma nage your gatewa y setting s from the Internet wh en you are away from hom e. To allow remote access, select Enable . Otherwise, keep the default setting, as Disabl[...]

4021196 Rev B 79 Manage the Gateway Admini strati on > Report ing Administration reporting allows you to emai l various system act ivities to your email address . Select the Reporting tab to open the Administration Reporting page. Use the description s and instruct ions in the followi ng table to configure t he reporting feature on the gateway. [...]

80 40211 96 Rev B Manage the Gateway V iew Log To view the logs, complete the following steps. 1 Click View Log . A new window opens with the log data page . 2 To view a particular log, select one of the following options from the Type drop - down menu:  All  Access Log  Firew all Log  VPN Log 3 After the log data is displayed, use one [...]

4021196 Rev B 81 Manage the Gateway Admini strati on > Diagnosti cs Administration d iagnostics allow you to check the statu s of your Internet connection by using a Ping te st. Select the Diagnostics tab to open the Administration Diagnostics page. Use the description s and instruct ions in the followi ng table to configure t he diagnostics fea[...]

82 4021196 Rev B Manage the Gateway Admini strati on > Backup & Re store Administration Backup & Restore allows you to back up you configuration of the Gateway and store it on your com puter. You can use this fil e to restore a p reviously saved configuratio n for your Gateway. Select the Back Up & Restor e tab to o pen the A dmini s[...]

4021196 Rev B 83 Manage the Gateway Admini strati on > Factor y Defaults The Administratio n Factory D efaults page allows you to restor e the configuratio n to its factory default settings. Select the Factory Defaults tab to op en th e Administration F actory Defaults page. CAUTIO N: If yo u restore the factory defaults, the gat eway will lo se[...]

84 4021196 Rev B Monitor Gatew ay Status Monitor Gat ew ay Status This section descri bes the options a vailable unde r the Status tab that yo u can use to monitor the status o f the residenti al gateway and to perform diagnostics on th e device and the network. Status > G ateway The Gateway Status p age displays in formation abou t the gateway [...]

4021196 Rev B 85 Monitor Gateway Status Section Field D escription Internet Connectio n IP Address Display s the IP address of the WAN interf ace. This ad dress is assigned t o the gatewa y when it goes onli ne. Subnet Mask Displays the subnet ma sk for your WA N port. This a ddress is automatica lly assigned to your WA N port by your ISP except wh[...]

86 4021196 Rev B Monitor Gateway Status Section Field Descriptio n IP Address Displays the IP addres s f or the LA N subne t Subnet Mask Displays the subnet ma sk for your LAN DHCP Serve r Displays the status of y our local DHC P server (Ena bled or Disa bled) Starting IP Addr ess Displays the beginnin g of the range of IP addresses us ed by the DH[...]

4021196 Rev B 87 Monitor Gateway Status ARP/RARP Table Click ARP/RARP T able to see a compl ete list of a ll device s that are connec ted to y our networ k . To retrieve the mo st up - to - date informat ion, click Refresh . To exit this page and return to t he Local Network pa ge, click Clos e . The foll owing i llustra tion sho ws an exa mple of [...]

88 4021196 Rev B Monitor Gateway Status Status Wirel ess Page Desc ription Use the following table to review t he status of yo ur wireless network. Section Field Descriptio n Wirele ss Network MAC Address Displays the MAC Addr ess of your gate way's loc al wireless a ccess point Ra dio Band Displays o ne of the follo wing radio ba nd frequenci[...]

4021196 Rev B 89 Monitor Gateway Status Status > DOC SIS W AN DOCSIS WAN Status di splays information about the system of your cable modem. Select the DOCSIS WAN tab to open t he Status DOCSIS WAN p age. DOCSIS WAN Pa ge Descrip tion Use the description s in the following table to revi ew the status of your DOCSIS WAN network. Section Fie ld Des[...]

90 4021196 Rev B Monitor Gateway Status Section Fie ld Description MAC Address (CM MA C Address) Displays the CM MAC A ddress. The CM MAC Add ress is a unique alphanu meric addre ss for the cable mod em coaxial int erface , which is used to conn ect to the CMTS at the headend. A MAC addres s is a hardware add ress that uniq uely identif ies each no[...]

4021196 Rev B 91 Frequently Asked Questions Freque ntl y As k e d Ques ti ons Q. How Do I Configu re TCP/IP Protocol? A. To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) w ith TCP/IP communications protocol installed on your system. TCP/IP is a commu nications protocol used to access the Inter net. This sect i[...]

92 4021196 Rev B Frequently Asked Questions 5 Select both Obtain an I P address automati cally and Obtain DNS se rver a ddress automa tical ly in t he In ter net Pro toco l (TC P/IP) Pro pert ies wind ow, and the n click OK . 6 Click Yes to restart your computer when the Local Network win do w opens. The computer restarts. The TCP/IP protocol is no[...]

4021196 Rev B 93 Frequently Asked Questions Renewing the IP Address on Windows 9 5, 98, 98SE, and ME Systems 1 Click St art , and then c lick Run to open the Run window. 2 Type winipcfg in the O pen f ield, a nd click OK to execute t he winipcfg command. The IP Configuration window opens. 3 Click the down arrow to the right of the top field, and se[...]

94 4021196 Rev B Fre quently Asked Questions Q. How does the residential gateway connect to my computer? A. The reside ntial gateway con nects to the PC using a wireless connection or the 10/100/1000 BAS E -T Ether net port on your PC. If you want to use an Et hernet interface, Etherne t cards available from your local PC or office supply ret ailer[...]

4021196 Rev B 95 Tips for Impr oved Performance Tips for Impr oved P erfor mance Check an d Correct If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your s ervice provider.  Verify that the plu g to your residential gateway A C power is properly inserted into an e lect[...]

96 4021196 Rev B Front Pane l LED St atus Indicator Functions Front P anel LE D Stat us Indic ator F unc tions Init ial Power Up, Calibrat ion, and Regi strat ion (AC Power ap plied) The following chart illustrates the seque nce of steps and t he correspondin g appearance of t he residential gate way front panel LED status indicators d uring power [...]

4021196 Rev B 97 Front Pane l LED S tatus Indicator Functions Front Pan e l LED Status Indicator s During Initial Power Up, Calibration, a nd Registration Hig h Speed Data Regis tration (continued) Step 7 Front Panel I ndicator Dat a Netw ork Regi str ation Com pl ete 1 POWER On 2 DS On 3 US On 4 ONLI NE On 5 ETHERNET 1 - 4 On or Blinking 6 USB On [...]

98 4021196 Rev B Front Pane l LED St atus Indicator Functions Normal Operation s (AC Power ap plied) The following chart illustrates the ap pearance of the reside ntial gateway front panel LED status indicators du ring normal op erations when AC power is appli ed to the gateway. Front Panel LED Status Indicator s During Normal Co nditions Front Pan[...]

4021196 Rev B 99 Front Pane l LED S tatus Indicator Functions Special Conditi ons The following chart describes the appearance of the cable modem front panel LED status indicators during special conditio ns to sho w whe n you have bee n denie d network access. Front Panel LED Status Indicator s During Special C onditions Front Panel Indicator Netwo[...]

100 4021196 Rev B Notices Not ices T rademark s Cisco and the Cisc o logo are tr ademarks or registe red trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks . DOCSIS is a registere d trademark o f Cabl e Television Laborator ies, Inc. EuroDOCSIS,[...]

4021196 Rev B 101 Notices Softwar e and Firmwar e Use The software described in this document is protected by c opyrig ht law and furnished to you under a license agreement. You may only use or copy this software in accorda nce with the te rms of your license agr eement. The firmware in this equipment is protected by copyright law. You may only use[...]

102 4021196 Rev B For Infor mation For In formati on If Y ou Have Question s If you have tec hnical questions, cal l Cisco Services for assistance. Follow t he menu options to speak wi th a service e ngineer. Use the f ollowing table to fi nd the cent er in your area. Region Assistance Centers Telepho ne and Fax Numb ers North America South Ame ric[...]

4021196 Rev B 103 F or Informati on[...]

Cisco Systems, Inc. 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 678.277.1000 www.cisco.com This document includes various trademarks of Cisco Systems, Inc. Please s ee the Notices section of this document for a list of the Cisco Systems, Inc., trademarks used in this document. Product and service availability are subject to change wi[...]