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Cisco Systems DPC3848 manual

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Table of contents for the manual

  • Page 1

    OL - 3054 4 - 01 Cis c o Model DPC3848, DPC3848V, and DPC3848VM DO CSI S 3.0 24x 8 W i r el es s Resi dential G atew ay U ser G uide[...]

  • Page 2

    [...]

  • Page 3

    P l ease R ead I m portant Rea d t his en t ire gu id e. I f t his gu id e p rovid es ins t a lla t io n or op era t ion in s t ru c t io ns , g i v e par ti cul ar a tte n ti o n to a ll s a f et y s t a t em en t s in c lu d ed in t his g u id e.[...]

  • Page 4

    N oti ces T r ad em ar k A ckn o wledg m ent s C is c o a nd t he C is c o l o g o a re t ra d e m a rks o r regi s t e red t ra d em a rk s o f C is c o a nd / o r it s a f f ilia t es in t he U . S . a nd o t her co u nt ries . T o view a lis t o f C is c o t ra d em a rks , g o t o t his U RL : w w w .cisco.co m/g o/ tr a d e m a r k s . D O C S[...]

  • Page 5

    C opy r i ght © 2 0 1 4 C is c o S ys t em s , I nc. A ll r ight s res erved . I nf o rm a t i o n in t hi s p u b li c a t i o n i s s u b j e c t t o c ha ng e w i t ho u t no t ic e . N o p a rt o f t his p u bli c a t ion m a y be r ep r od u ced or t r a n s m it t e d in a n y f orm, by p h ot oc op y, m icr of ilm, x er ogr a p h y, or any [...]

  • Page 6

    N oti ce to Instal ler s T h e s er v i c i n g i ns t r uc t i o ns i n t hi s no t i c e a r e f o r us e b y q ua l i f i ed s er v i c e per s o nnel o nl y . T o r ed uce t he risk o f e le ct ric s ho c k , d o no t per f o r m a ny s er vi c i ng o t her t ha n t ha t c o nt a i ned i n t he o per a t i ng in st r u c tio n s, u n le ss yo u[...]

  • Page 7

    M i tte i lung für C A TV - T ech n iker D ie in die se r Mitt e ilu n g au fg e f ü h rte n W artu n gs an we isu n ge n sin d au ssc h lie ßlic h fü r q u alifizie rte s F a c hper s o na l b es t i m m t . U m d i e G ef a hr ei nes el ek t r i s c hen S c hl a g s z u r ed uz i e r en, s o l l t en S i e k ei ne Wa r t ungs a r b ei t en d [...]

  • Page 8

    [...]

  • Page 9

    OL - 30 544 - 01 iii C ontents I M POR T AN T SA F ET Y I NST R UCT I O NS v U n i ted S t at es F C C Co m p l i an ce viii A bo u t T hi s G ui de x Int r o d u c in g th e DO CS IS 3. 0 W i r el es s R e si d e n ti al Gat ew ay 1 In tr o duc ti o n .................................................................................................[...]

  • Page 10

    [...]

  • Page 11

    I MP O RTANT S AFE TY I NS TRUCTI O NS OL - 30 544 - 01 v I M PORT ANT SAF ET Y I NST RUCT I ONS 1) R ea d t hes e i ns t r uc t i o ns . 2) K eep t h es e i ns t r uc t i o ns . 3) H e e d all w arn in g s. 4) F ollo w a ll in st ru c tio n s. 5) D o n ot u se t h is ap p arat u s n e ar wat e r. 6) Cl ea n o nl y w i t h d r y c l o t h. 7) D o n[...]

  • Page 12

    I MP O RTANT S AFE TY I NS TRUCTI O NS vi OL - 30544 - 01 P rotec t the P r oduct from L ight ning In a d d i t i o n t o d i s c o nnec t i ng t he A C p o w er f r o m t he w a l l o ut l et, d i s co nnec t t he s i gna l i npu t s . V eri fy the P owe r S ource from the On/ O ff P ow er Li ght When t he o n/o f f pow er l i ght i s not i l l um[...]

  • Page 13

    I MP O RTANT S AFE TY I NS TRUCTI O NS OL - 30 544 - 01 vi i S er vice W ar n ing s W A RNI NG: A v o i d e l e c t r i c s ho c k! Do no t o p e n t he c o v e r o f t hi s p r o duc t . Op e ni ng o r r e movin g th e cove r m a y e x p ose y ou to d a n ge r ou s volta ge s. I f you op e n th e cove r , you r w a r r a n ty w ill b e void . Th i[...]

  • Page 14

    Unite d S t at es FCC Compl ia nc e viii OL - 30544 - 01 U nit ed S tates FC C C om pliance This dev ic e h as b ee n t est ed and f o und t o c o mply wit h t h e limit s f o r a C lass B dig ita l dev ic e, pu rs u ant t o pa rt 15 o f t he FCC Rules . T hes e limi ts are d es igned t o pro vid e reas o nable p r ot e c tio n ag ainst s uc h inte[...]

  • Page 15

    Unite d S t at es FCC Compl ia nc e OL - 30 544 - 01 ix 2.4 G and 5 G W i - Fi T he eq ui pment o pera t es in t he 24 00 - to - 2483. 5 M Hz, the 5150 - to - 5350 MH z, an d the 5470 - to - 5725 M H z f re q ue n c y r ang e. R F E xp o sur e S tatem en ts No te : T h i s tr a n sm i tte r m u st n ot b e co - lo c at ed o r o pera ted in c o nj u[...]

  • Page 16

    About This G uide x OL - 30544 - 01 A bout This G uide I ntroduct ion Welc o m e. T his gu id e p rovid es ins t ru c t io ns a nd rec om m en d a t io ns f o r p la c ing, ins t a ll i ng , c o nf ig u ri ng , o p e ra t ing , m a i nt a i ni ng , a nd t r o u b l es ho o t i ng t he D P C 3 8 4 8 , DPC 3848V , an d DP C3848V M DOC SI S 3. 0 W i r[...]

  • Page 17

    OL - 30 544 - 01 1 I ntrodu ct io n T his c ha p t er p rov id es a n o verview of res id ent ia l g a t ewa y f ea t u res , ind ic a t o rs , a nd c o nnec t o rs t o hel p y o u b e c o m e f a m i l ia r wi t h t he r e si de n t i al gate w a y a n d th e be n e fi ts i t offe r s. Th i s ch apt e r a l so l i sts th e a cce s s or i es a nd e[...]

  • Page 18

    Cha pte r 1 I n t rod u ci n g th e D O C S I S 3 . 0 Wi r el ess R esi d en ti al G atew ay 2 OL - 30544 - 01 I ntr oduc t io n Yo u r new C is c o ® M o de l DPC 3848, DPC 3848V , o r DPC 3848V M DOC SI S 3. 0 W i r e l e ss Res id ent ia l Ga t ewa y is a h igh - p erf orm a nc e ho m e ga t ewa y t ha t c o m b ines a c a bl e mo de m, r o u t[...]

  • Page 19

    W ha t 's In t he Ca r t on? OL - 30 544 - 01 3 W ha t' s In the C art on? W hen yo u rec eive yo u r res id ent i a l ga t ewa y, yo u s hou ld c hec k t he equ ip m ent a nd a c c e s s o ri e s t o ve ri f y t ha t ea c h i t em i s in t he c a rt o n a nd t ha t e a c h it em i s u nd a m a g e d . T he c a rt o n c o nt a i ns t he f[...]

  • Page 20

    Cha pte r 1 I n t rod u ci n g th e D O C S I S 3 . 0 Wi r el ess R esi d en ti al G atew ay 4 OL - 30544 - 01 F ront P anel D escri ptio n Th e fr o n t pan e l of y o ur r e si de n ti al g ate w ay pr ov i de s LED status i n di cato r s th at ind ic a t e ho w w el l a nd a t w ha t s t a t e yo u r res i d ent ia l ga t ewa y is o p era t i ng[...]

  • Page 21

    Fr ont Pane l D e s c r iption OL - 30 544 - 01 5 8 WP S — O FF ( norm a l c ond it io n) , ind ic a t es t h a t t he wireles s s et u p is not a c t ive. B linking in d ic a t es t he u s er ha s a c t iva t ed wirele s s s et u p t o a d d new W P S c lient s on t he wireles s net w ork 9 MoC A ( O p t io na l) — O N , ind ic a t es a n a c [...]

  • Page 22

    Cha pte r 1 I n t rod u ci n g th e D O C S I S 3 . 0 Wi r el ess R esi d en ti al G atew ay 6 OL - 30544 - 01 B ack P anel D escri ptio n T he f o llo wing illu s t ra t io n id ent if ies t he ba c k p a ne l c om p onen t s o n t h e res id ent ia l ga t ewa y. D es c rip t io ns f or ea c h co m p onen t f o llo w t he illu s t ra t ion. I mpo [...]

  • Page 23

    B ack P anel D escr i p ti o n OL - 30 544 - 01 7 4 RESET — A mo me n tar y pr e ssi n g (1 - 2 se co n ds) o f th i s b utton pe r fo r ms a so ftw a r e res et t he d e v ic e . P r es s i ng a nd ho l d i ng t he b u t t o n f o r m o re t ha n t e n s e c o nd s f i r st c a u s es a res et - to - f a c t o ry - de faul t of al l se tt i n g [...]

  • Page 24

    Cha pte r 1 Intr oduc i ng t he DOC SI S 3 . 0 W ir e l e s s Resi d en ti al G atew ay 8 OL - 30544 - 01 Top P anel D escri pti on T he W P S b u t t o n o n t he t o p p a ne l o f t he re s i d e nt ia l g a t e w ay sh o w s th e sta tus o f t h e W ireles s P ro t ec t ed S et u p ( W P S ) a nd P a g e f ea t u res . 1 W I RELESS SET U P B ut[...]

  • Page 25

    OL - 30 544 - 01 9 I ntrodu ct io n T his c h a p t er d es c ribes how t o p ro p erly ins t a ll t he res id ent ia l ga t ewa y a nd c o nnect t he res id ent ia l g a t ewa y t o a c o m p u t er a nd o t her d ev ic es . 2 Cha p te r 2 In sta llin g t h e DOCSIS 3.0 Wir eless Resid en t i al G ateway I n This C hapt e r  I ns t a lla t ion [...]

  • Page 26

    Cha pte r 2 I n st all i n g th e D O C S I S 3. 0 W i r el ess Resi den ti al G atew ay 10 OL - 30544 - 01 Inst allat i on P repara ti o ns B ef o re ins t a lling t he res id ent i a l ga t ewa y , m a ke s u re t ha t y o u r s ys t em m eet s or ex c eed s t he requ irem ent s lis t ed in t his s ec t io n. A l s o, m a ke s u re t ha t y o u h[...]

  • Page 27

    In s t a lla t io n Pr e pa r a t ions OL - 30 544 - 01 11 I nf orm at ion Your Serv i c e Prov ider N eeds You will nee d t o give you r s ervice p rovid er t he f ollo wing inf o rm a t io n, which is p rint ed o n t he ba r c od e la bel a t t a c hed t o t he d ev ic e:  T he S eria l N u m ber ( S / N) o f t he res id ent ia l g a t ew a y [...]

  • Page 28

    Cha pte r 2 I n st all i n g th e D O C S I S 3. 0 W i r el ess Resi den ti al G atew ay 12 OL - 30544 - 01 C o ns id er t hes e reco m m end a t io ns :  C hoo s e a loc a t ion c lo s e t o y ou r c o m p u t er if yo u will a ls o u s e t he res id ent ia l ga t ewa y f or h igh - s p eed I nt ernet s ervi c e.  C hoo s e a lo c a t io n t[...]

  • Page 29

    I ns ta l la t ion P r e pa r a tions OL - 30 544 - 01 13  D rill wit h a 3 / 1 6 - in . wood or ma s on ry bi t , a s a p p ropri a t e f or t h e wa ll com p os ition  A c op y of t he wa ll - m o u nt i ng i ll u s t ra t i o ns s ho w n o n t he f o ll o w i ng p a g es L oc a t ion a nd Dim e ns ions of t he Wa ll - Mount ing S lot s T h[...]

  • Page 30

    Cha pte r 2 I n st all i n g th e D O C S I S 3. 0 W i r el ess Resi den ti al G atew ay 14 OL - 30544 - 01 M ount ing t he Wire le s s Re s ide nt ia l G a t e w a y on a Wa ll 1 U s ing a d rill wit h a 3 / 1 6 - inch bit , d rill t wo holes a t t he s a m e he i g ht a nd 4 inc he s a p a rt . Not e : T he p rec ed ing gr a p hi c il l u s t ra [...]

  • Page 31

    I n stal l th e W i r el ess Resi d en ti al G atew ay OL - 30 544 - 01 15 Inst all t he W ir eless R eside nti al G atew ay T his s ec t io n d es c ribes ho w t o c o nnect yo u r res id ent ia l ga t ewa y t o s u p p o rt t he s ervic es t ha t t he res id ent i a l g a t ewa y o f f ers . C o n n ect Devi ces to t h e W ir e less R esiden tial[...]

  • Page 32

    Cha pte r 2 I n st all i n g th e D O C S I S 3. 0 W i r el ess Resi den ti al G atew ay 16 OL - 30544 - 01 C o n n ect t he Wi r eless Resident ial Gateway T he f o llo wing ins t a lla t ion p ro c ed u re en s u res p ro p er s et u p a nd c onf ig u ra t ion f o r t he res i d ent i a l g a t ewa y. 1 C hoo s e a n a p p rop ria t e a nd s a f [...]

  • Page 33

    I n stal l th e W i r el ess Resi d en ti al G atew ay OL - 30 544 - 01 17 5 L oc a t e t he A C p o w er c o rd p ro vid ed w it h yo u r res id ent ia l ga t ewa y. C onnec t t he ba rre l c o nnec t o r en d o f t he p o we r c o rd int o t he p o we r i np u t o n t he b a c k o f t he res id ent i a l g a t e w a y . T he n, p l u g t he o t h[...]

  • Page 34

    Cha pte r 2 I n st all i n g th e D O C S I S 3. 0 W i r el ess Resi den ti al G atew ay 18 OL - 30544 - 01 M o C A Ins ta lla ti on G u id e lin es Mo C A i s a n i n - ho m e d is t rib u t io n t ec hn o lo g y t ha t levera ges t he c o a x c a b le net w o rks t ha t e x i s t i n m o re t ha n 9 0 % o f U S ho u s eho ld s . Mo C A is a n a t[...]

  • Page 35

    M o C A In s t a lla t ion Guid e line s OL - 30 544 - 01 19  Ide n t i fy so u rc es o f nois e a nd int erf erence on t he M o C A s p ec t ru m .  Re - qu a lif y a d d it io na l c o a x o u t let s t o s u p p ort MoC A - ena bl ed d evic es a nd s ervic es . Pr e - I nsta l la ti on I nstruc ti ons P rior t o ins t a lling MoC A , c o m[...]

  • Page 36

    Cha pte r 2 I n st all i n g th e D O C S I S 3. 0 W i r el ess Resi den ti al G atew ay 20 OL - 30544 - 01 7 W ai t a fe w s ec o nd s f o r t he d evic e t o be d is c ov ered . W hen d is c o vered , a n L E D la b eled MoC A s ho u l d t u rn o n. A t t hi s p o i nt , a Mo C A no d e s ho u l d b e a c t i ve in t he net w o r k . 8 I f y o u [...]

  • Page 37

    OL - 30 544 - 01 21 I ntrodu ct io n T hi s c ha p t e r d e s c ri b e s t he b eha v io r o f t he f ro nt p a nel i nd i c a t o rs whe n t he res id ent ia l ga t ewa y is f irs t p owered u p , d u ring norm a l o p era t ions , a nd in s p ec ia l c o nd it io ns . 3 Cha p te r 3 O pe ra t i on of Fr ont P a ne l I ndi c a t or s I n This C h[...]

  • Page 38

    Cha pte r 3 Ope r a t ion of Fr ont P a ne l Indi c a t or s 22 OL - 30544 - 01 I n itia l P o w er O n, C a lib ra tio n , an d R e g ist ra t io n (A C P ow e r appl ied) Wr it er s : D u p lica t e t h is obj e c t a nd r emove t h e or igi n a l obj ect f rom you r book o bj ec t . Rena m e t he t op ic d es c rip t io n wi t h t he p a rt nu m[...]

  • Page 39

    Nor ma l O pe r a tions (A C P owe r Appli e d) OL - 30 544 - 01 23 N orm al O perat ion s ( A C P ow er A ppli ed) T he f o llo w ing c ha rt i llu s t ra t es t he a p p ea ra nc e o f t he res id ent ia l g a t ewa y f ro nt p a nel L E D s t a t u s ind ic a t o rs d u ring n o rm a l op era t ions whe n A C p o wer is a p p lied t o t he ga t [...]

  • Page 40

    Cha pte r 3 Ope r a t ion of Fr ont P a ne l Indi c a t or s 24 OL - 30544 - 01 S peci al C ondit ion s T he f o llo w ing c ha rt d es c rib es t he a p p ea ra nc e of t he res i d ent i a l ga t ewa y f ro nt p a nel L E D s t a t u s i nd i c a t o rs d u ri ng s p e c ia l c o nd i t i o ns t o s ho w w he n y o u ha ve b e en d eni ed net w o[...]

  • Page 41

    OL - 30 544 - 01 25 I ntrodu ct io n Th i s c h apte r de scr i b e s th e mo st c ommo n i ssue s th at may o cc ur afte r t he r es id ent ia l ga t ewa y is in s t a lled a nd p rovid es p o s s ib le s olu t io ns a nd t ip s f o r i m p ro ved p erf o rm a nc e o f t h e res id ent ia l ga t ew a y . 4 Cha p te r 4 T r oubl e s hoot i ng t he [...]

  • Page 42

    Cha pte r 4 T r o u b l esho o t i n g th e D O CSI S 3. 0 W i r el ess R esi d en ti al G atew ay 26 OL - 30544 - 01 Frequen tl y A sked Q uesti on s T his s ec t io n p rovi d es a ns wers t o c om m o n qu es t io ns a bo u t t he res id ent i a l ga t ewa y . H ow D o I C onfi gure TC P / I P P rotoc ol? T o c onf ig u re T C P / I P p ro t o c[...]

  • Page 43

    Fr e que nt ly As k e d Ques t ions OL - 30 544 - 01 27 8 To spe ci fy D N S se r v e r addr e ss se tti n g s, do o n e of th e fol l ow i n g :  T o g et a D NS s erver a d d res s a u t om a t ic a lly u s ing D HC P , c lic k Ob t a i n DNS ser v er addr e ss a uto matically , a nd t he n c li c k OK .  T o s p ec if y a D NS s erver a d [...]

  • Page 44

    Cha pte r 4 T r o u b l esho o t i n g th e D O CSI S 3. 0 W i r el ess R esi d en ti al G atew ay 28 OL - 30544 - 01 5 C lic k Optio ns i n t he T C P / I P wi nd o w, a nd t hen c l i c k Activ e i n t he T C P / I P O p t io ns w i nd o w . Not e : Ma k e s u re t ha t t he Lo a d o nly w he n ne e ded optio n is u n ch e ck e d . 6 V e r i fy t[...]

  • Page 45

    Fr e que nt ly As k e d Ques t ions OL - 30 544 - 01 29 5 C lic k t he X i n t he u p p er - ri g ht c o rne r o f t he wi nd o w t o c l o s e t he C o m m a nd P rom p t w ind o w. Yo u ha ve c o m p let ed t his p ro c ed u re. Not e : I f y o u c a nno t a c c es s t he I nt ernet , c o nt a c t y o u r s erv ic e p ro vid er f o r f u rt her a[...]

  • Page 46

    Cha pte r 4 T r o u b l esho o t i n g th e D O CSI S 3. 0 W i r el ess R esi d en ti al G atew ay 30 OL - 30544 - 01 W ha t i f I D o N ot S ubsc ribe to C abl e TV ? I f c a ble T V is a va ila b le in y ou r a rea , d a t a s ervice m a y b e m a d e a va ila b le wit h or wit hou t s u b s c ribing t o c a ble T V s ervice. C o nt a c t yo u r [...]

  • Page 47

    Comm on Tr ouble s hoot i ng Is s ue s OL - 30 544 - 01 31 C om m on Troubl e sh oo tin g Is sues Th i s se cti o n de scr i be s co mmo n pr o bl e ms an d o ffe r s sol uti on s. I don' t underst and the f ront pane l s tat us i ndic at or s S ee Ope rati on of Front Panel I ndi c ators ( o n p a g e 21 ) , f o r m o re det a iled inf o rm a[...]

  • Page 48

    Cha pte r 4 T r o u b l esho o t i n g th e D O CSI S 3. 0 W i r el ess R esi d en ti al G atew ay 32 OL - 30544 - 01 T ips f o r I m p roved P erf o rm an ce I f y o u r res id ent ia l g a t ewa y d oes not p erf o rm a s ex p ec t ed , t he f o llowing t ip s m a y help . I f yo u need f u rt her a s s is t a nc e, c o nt a c t yo u r s ervi c e[...]

  • Page 49

    OL - 30 544 - 01 33 I ntrodu ct io n I f you ha ve t ec hn ic a l qu es t ions , c a ll C is c o Se r v i ce s fo r assi sta n ce . Fo llo w t he m enu o p t io ns t o s p ea k w it h a s ervic e engineer. A c c es s y o u r c o m p a ny's ex t ra net s it e t o view o r o rd er a d d i t io na l t e c hnic a l p u b li c a t i o ns . F o r a [...]

  • Page 50

    A m er i cas Head qu ar ters Ci sco S yste m s, In c. 170 Wes t Tas m an Dr i v e S an J os e, CA 95134 - 1706 U SA h ttp ://w w w .c i s c o .c o m T e l : + 1 - 408 526 - 4000 +1 - 800 553 - 6387 Fa x : + 1 - 408 527 - 0883 T hi s doc um ent i nc ludes v ar i ous t radem ark s of C i s c o S y s t em s , I nc . P leas e s ee t he Not ic es s ec t[...]