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Cisco Systems DPQ2202 manual

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Table of contents for the manual

  • Page 1

    Cisco Model DPQ2202 VoIP Cable Modem User Guide In This Document  IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2  Introduction ................................................................................................................. 8  What's In the Carton? .....................[...]

  • Page 2

    2 4028520 Rev A IMPORTANT SAFETY INSTR UCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are f or use by qualified servi ce personnel only. To reduce the risk of electric shock, do not perform any serv icing other than that contained in the opera ting instructions, unless you are qualified to do so[...]

  • Page 3

    4028520 Rev A 3 IMPORTANT SAFETY INS TRUCTIONS Mitteilung für CA TV -T echniker Die in dieser Mitteilung au fgeführten Wartungsanweisungen sind ausschließlich für qu alifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektr ischen Schlags zu reduzi eren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedien[...]

  • Page 4

    4 4028520 Rev A IMPORTANT SAFETY INSTR UCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Insta ll in accordance with the manufacturer's in[...]

  • Page 5

    4028520 Rev A 5 IMPORTANT SAFETY INS TRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power f rom the wall outlet, disconnect the signal inputs. V erify the Pow e r Source fr om the On/Off Power Light When the on/off power light is not illu minated, the apparatus may stil l be connected to the power source. The light[...]

  • Page 6

    6 4028520 Rev A IMPORTANT SAFETY INSTR UCTIONS  The batteries may contain perchlorate, a known hazardous substance, so special handling and disposal of this product might be necessary. For more information about perchlorate and best management practices for perchlor ate-containing substance, see www.dtsc.ca.gov/hazardouswaste/perchlorate Provide[...]

  • Page 7

    4028520 Rev A 7 IMPORTANT SAFETY INS TRUCTIONS United States FCC Compliance This device has been test ed and found t o comply with th e limits fo r a Class B digit al device, pursuant to part 15 of the FCC Ru les. Thes e limit s are designed to p rovide reasonable protection against such int erference in a resi dential installation. This equipment [...]

  • Page 8

    8 4028520 Rev A Introduction Introduction Welcome to the exciting world of high-s peed Internet and high-quality digital telephone service. Your new Cisco Mode l DPQ2202 Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets ind ustry standards for high-speed data connectivity along with reliable digital tele phone service. With cabl[...]

  • Page 9

    4028520 Rev A 9 Introduction  Includes one or two optional internal Lithium-Ion cartridge-style batteries for convenient and long-lasting backup power[...]

  • Page 10

    10 4028520 Rev A What's In the Carton? What's In the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that e ach item is undamaged. The carton contains the following items: One DPQ2202 VoIP Cable Modem One power cord One Ethernet cable (CAT5/RJ-45) One [...]

  • Page 11

    4028520 Rev A 11 Front Panel Description Front Panel Description The front panel of your cable modem prov ides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 34) for more information on front-panel LED status indicator functions. 1 POWER – Illuminates sol[...]

  • Page 12

    12 4028520 Rev A Front Panel Description 8 BATTERY: Illuminates when the battery is fully charged.[...]

  • Page 13

    4028520 Rev A 13 Back Panel Description Back Panel Description The following illustration shows the descri ption and function of the back panel components on the DPQ2202 . Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to y[...]

  • Page 14

    14 4028520 Rev A What Are the System Require me nts for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates e fficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements . Note:[...]

  • Page 15

    4028520 Rev A 15 How Do I Subscribe to High-S peed Internet and Telephone Service? How Do I Subscribe to High-Speed Internet and Telephone Service? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet acce ss account, you need to set up an account with your local servic[...]

  • Page 16

    16 4028520 Rev A How Do I Subscribe to High-S peed Internet and Telephone Service? I W ant to Use the Cable M odem for T elephone Service You will also need to set up a telephone a ccount with your local service provider to use your cable modem for telephone service. When you contact your service provider, you may be able to transfer your existing [...]

  • Page 17

    4028520 Rev A 17 Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best locati on for your cable modem. Read this[...]

  • Page 18

    18 4028520 Rev A How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be ho rizontally mounted. Before Y ou Begin Before you begin, choose an appropriate mounting place. The w[...]

  • Page 19

    4028520 Rev A 19 How Do I Mount th e Modem on a Wall? ( Optional ) Location and Dimensions of the W all-Mounting Slots The following illustration shows the locati on and dimensions of the wall-mounting slots on the bottom of the modem. U se the information on this page as a guide for mounting your modem to the wall.[...]

  • Page 20

    20 4028520 Rev A What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and soft ware requirements for using your cable modem for telephone service. Number of T elephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to mult[...]

  • Page 21

    4028520 Rev A 21 How Do I Connect the Cable Mode m for Inter net and Telephone Service? How Do I Connect the Cable Modem for Internet and Telephone Service? You can use the cable modem to provide both telephone service and to provide Internet access, and you can share that Internet c onnection with other Internet devices in your home or office. Sha[...]

  • Page 22

    22 4028520 Rev A How Do I Connect the Cable Mode m fo r Inter net and Telephone Service? Connecting the Cable Modem for High-Speed Data and T elephone Service The following installation procedure ensures proper setup and configuration for the cable modem. 1 Choose an appropriate and safe location to install the cable modem (close to a power source,[...]

  • Page 23

    4028520 Rev A 23 How Do I Connect the Cable Mode m for Inter net and Telephone Service? Important: When using a USB connection, you need to install USB drivers on your PC. For assistance, go to Installing USB Drivers (on page 24). Note: You can connect two separate PCs to the cable modem at the sa me time by connecting one PC to the ETHERNET port a[...]

  • Page 24

    24 4028520 Rev A Installing USB Drivers Installing USB Drivers Your IP cable modem features multiple ne tworking interfaces that allow you to connect consumer electronic devices to your home network. USB 1.1 is one of the technologies that enables Microsoft Wind ows-based PCs to connect to t he home network. Important: Due to the inherent speed lim[...]

  • Page 25

    4028520 Rev A 25 Installing USB Drivers Installing USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2 Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid. 3 Select Install from a list or specific location (Advanced) in t[...]

  • Page 26

    26 4028520 Rev A How Do I Maintain the Battery (Optional M odel Only) How Do I Maintain the Battery (Optional Model Only) Your modem includes one rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power fa ilure. You can replace the battery without the use of any tools. WARNING: There is a danger of e xplosion if t[...]

  • Page 27

    4028520 Rev A 27 How Do I Maintain the Battery (Optional M odel Onl y) Location of the Battery (Optional Model Only) The following illustration shows the location of the battery. Removing and Replacing the Battery Follow these steps to remove and replace the battery. You can remove and replace the battery without disconnecting the AC power source. [...]

  • Page 28

    28 4028520 Rev A How Do I Maintain the Battery (Optional M odel Only) 5 Close the battery compartment door. Th e battery lock will automatically re- engage. Important! It can take as long as 24 hours for the battery to charge fully. Note: Dispose of the battery in accordance with local regulations and instructions from your service provider.[...]

  • Page 29

    4028520 Rev A 29 Frequently Asked Questions Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls? A. No. Telephone service is enabled for each telephone port on the cable modem by the cable telephony service provider. Contac t your c[...]

  • Page 30

    30 4028520 Rev A Frequently Asked Questions Q. Do I automatically receive high-speed Internet service with the cable modem? A. Your cable modem may be used to provide telephone service, high-speed Internet service, or both services. Your cable service provider enables Internet service. Contact your cable service provid er for more information if yo[...]

  • Page 31

    4028520 Rev A 31 Frequently Asked Questions 3 Drag the tcp/ip preferences file to the Trash. 4 Close all open windows and empty the Trash. 5 Restart your computer. 6 As your computer starts, simult aneously press and hold down the Command (Apple) , Option , P , and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh bu[...]

  • Page 32

    32 4028520 Rev A Having Difficulty? Having Difficulty? Common T roubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 34), for more detailed information on front panel LED status indicator operation and function. The modem does not register an Ethernet connection  [...]

  • Page 33

    4028520 Rev A 33 Tips for Improved Perfor mance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, co ntact your service provider.  Verify that the plug to your cable modem AC cord is properly inserted into an electrical outlet.  Verify[...]

  • Page 34

    34 4028520 Rev A Front Panel LED Status In dicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibr ation, and Registration (AC Power applied) The following chart illustrates the sequ ence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and reg[...]

  • Page 35

    4028520 Rev A 35 Front Panel LED Status In dicator Functio ns Normal Operations (AC Power applied) The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations when AC power is applied to the modem. Front Panel LED Status Indicators During Normal O perations Front Panel I[...]

  • Page 36

    36 4028520 Rev A Notices Notices T r ademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. PacketCable is a trad[...]

  • Page 37

    4028520 Rev A 37 For Information For Information If Y ou Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area. Region Assistance Centers Telephone and Fax Numbers North America South America Central Americ[...]

  • Page 38

    Service Provider Video Technology Group 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 678.277.1000 www.scientificatlanta.com This document includes various trademarks of Cisco Systems, Inc. Please see th e Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. All other trademarks menti[...]