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Cisco Systems OL-11303-01 manual

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Table of contents for the manual

  • Page 1

    Corporate He adquarters Cisc o Syst ems , Inc . 170 West Ta sman Drive San Jos e, CA 95 134-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553- NETS (638 7) Fax: 408 526-4100 T r oubleshootin g Guid e f or Cisc o Unified Meet ingPlace Express Release 1 .2 Includes Cisco Unified MeetingP lace Express VT R elease 1 .2 Text Pa rt Numbe r: OL -11[...]

  • Page 2

    THE SPECIFICATIONS AND INFORMATION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJE CT TO CHANGE WITHOUT NO TICE. ALL STATEMENT S, INFORMATI ON, AND RECOMMENDA TIONS IN T HIS MANUAL ARE BELIEVED TO BE ACCURATE BU T ARE PRESEN TED WITHOUT WARRANTY OF ANY KIND, EXPRE SS OR IMPLIED. USERS MUST TA KE FULL RESPONSIBILITY FOR THEIR AP PLICATION OF ANY PR[...]

  • Page 3

    LightStream, Linksys, MeetingPlace, MGX, Netw orking Acad emy, Network Regi strar, Packet , PIX, ProConnect, RateMUX, S criptShare, SlideCast, SMARTnet, StackWise, The Fastest Way to Increase Your I nternet Quotient, an d TransPath are registered trademarks of Cisco Systems, Inc. and/or its a ffiliate s in the United S tates and certain other count[...]

  • Page 4

    [...]

  • Page 5

    v Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 CONTENTS Preface i Pur pose i Audienc e i Organi zation ii Relat ed D ocum ent atio n ii Conv enti ons iii Obtain ing Docu mentati on iii Cisco. com iii Produc t Documentat ion DVD iv Orderi ng Documenta tion iv Document ation F eedback iv Cisco Product Securi ty[...]

  • Page 6

    Cont ent s vi Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 CHAPTER 3 Common T elephon e Issues in Cis co Uni fied Meeti ngPlac e Express 3-1 Tips f or F aile d Cal ls 3-1 Unde tect ed Ke y Pr ess es 3-2 Failed Inc om ing Ca lls 3-3 Dropped Calls 3-3 Dead Air Dur ing Call s 3-4 Dropped Pack ets 3-4 Unable to C[...]

  • Page 7

    i Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface This pre face co ntains the f ollo wing secti ons: • Purpose, page i • Audien ce, pa ge i • Organization, page i i • Related D ocum entati on, pa ge ii • Con v entions, page iii • Obtaining Doc umentation, page iii • Document ation Fee dback[...]

  • Page 8

    ii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Organ ization Organization This g uide co ntains the fo llo wing chap ter: • Chapter 1, “T roubles hooting Access Issues for th e Cis co Unif ied Meeting Place Expres s System” • Chapter 2, “Bac king U p, Ar chiving, a nd Rest oring D ata in Ci[...]

  • Page 9

    iii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Pre face Convent ions Conven tions The f ollo wing con ventions are u sed in t his gui de: Ti p This action sa ves time and is useful. Note Contains important informat ion. Cautio n Be careful. This act ion can result in equipment damage or loss of data. Obtain[...]

  • Page 10

    iv Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Docume ntation Feedba ck Product Docu mentation DVD The Product D ocu mentat ion DVD is a l ibrar y of tec hnica l produc t docu ment ation on a por table mediu m. The D VD ena bles you t o acc ess ins tallation , conf iguration , and command guides for [...]

  • Page 11

    v Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Pre face Produc t Alerts an d Field Not ices Reporting Se curity Problems in Cisco Produ cts Cisco is committed to deli vering secu re products. W e test our pr oducts interna lly before we rele ase them, and we striv e to correct all vulnerabilities quickly . If[...]

  • Page 12

    vi Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Obtaini ng Tech nical Assist ance Obtaining Tech nical Ass istance Cisco T echni cal Suppo rt provides 24-hou r-a-day award-winni ng techn ical assist ance. Th e Cisco T echnical Supp ort & Docume ntatio n websit e on Cisco. com featu res e xtensi ve[...]

  • Page 13

    vii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Pre face Obtaining Additional Publications and Information Submitting a Se rvice Request Using the online T AC Service Request T ool is the fastest way to open S3 an d S4 ser vice r equests. ( S3 and S4 service re quests are those in which your net work is mini[...]

  • Page 14

    viii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Obtaini ng Addit ional Publ ication s and Infor mation • Cisco Market place prov ides a variety of Cisco b ooks, re ferenc e guides, d ocumenta tion, a nd logo merchan dise. V isit Cis co Mar ketplace , the compan y sto re, at this URL: http://www .c[...]

  • Page 15

    C HAPTER 1-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System This chap ter cont ains the foll ow ing topic s: • Recovering the Password for the root Us er Acco unt, page 1-1 • Recovering the Password for the mpxadmi n Accoun t,[...]

  • Page 16

    1-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapt er 1 Troubleshooti ng Access Issu es for the Cisco Unif ied Meeti ngPlac e Express Sy stem Recoverin g the Passw ord for the mpxadm in Accoun t Step 3 The syste m displays th ree optio ns. Use t he up and down arrow ke ys to high light the third en try . [...]

  • Page 17

    1-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 1 Troublesh ooting Ac cess Issue s for the Cisco U nified Mee tingPlace Express Syst em Recoverin g the System Admi nistrat or Password Used in the E nd-User Inte rface an d the Admini strati on Console Step 5 At the prom pt, en ter /root/.s ecurity/uni[...]

  • Page 18

    1-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapt er 1 Troubleshooti ng Access Issu es for the Cisco Unif ied Meeti ngPlac e Express Sy stem Accessi ng the Sys tem after Upl oading the Wrong SSL Cer tificate or Ke y Accessing the System a fter Uploading the Wron g SSL Certificate or Key T o hav e Secure [...]

  • Page 19

    1-5 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 1 Troublesh ooting Ac cess Issue s for the Cisco U nified Mee tingPlace Express Syst em Troubleshooting a Failed LDAP Log On Attempt Step 12 The system di splays a d ialog box sta ting that this will restart the serv er and to only pro ceed if y ou are [...]

  • Page 20

    1-6 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapt er 1 Troubleshooti ng Access Issu es for the Cisco Unif ied Meeti ngPlac e Express Sy stem Troubles hooting a F ailed LDAP L og On Attem pt – The ent ries for th e Direct ory user name and P ass word fi elds are co rrect. See the Configuration and Main [...]

  • Page 21

    C HAPTER 2-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 2 Backing Up, Archiving, and Restoring Data in Cisco Unified MeetingPlace Express This c hapter c ontai ns the following tr oublesho oting topics: • Backin g Up D ata, page 2 -1 • Archiving Data, pa ge 2-2 • Restoring Data, pa ge 2-2 After review[...]

  • Page 22

    2-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 2 Backing Up, Arc hiving, and Restoring Data in Cisco Unified MeetingPlace Express Archivi ng Dat a Archiving Data Y ou can use the Cisco Unif ied M eetingPla ce Express Admi nistrat ion Cent er to conf igure the system to automatic ally arch iv e data.[...]

  • Page 23

    2-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 2 Backing U p, Archi ving, and Res toring Da ta in Cisco Unified Mee tingPlac e Expres s Restoring Data Proc edure Step 1 Log in to the Cisco U nif ied Mee tingPlace Exp ress operating system as th e mpxadmin user . Step 2 At the password pro mpt, enter[...]

  • Page 24

    2-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 2 Backing Up, Arc hiving, and Restoring Data in Cisco Unified MeetingPlace Express Resto ring Da ta[...]

  • Page 25

    C HAPTER 3-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 3 Common Telephone Issues in Cisco Unified MeetingPlace Express This chap ter cont ains the foll ow ing topic s: • T ip s for Failed Calls, page 3-1 • Undetect ed Key Presses, pa ge 3-2 • Faile d Incoming Calls, page 3-3 • Droppe d Calls , page[...]

  • Page 26

    3-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Ex press Undetect ed Key Pre sses • If there is still congest ion, you ma y have to take stan dard co ngestion re ducti on measure s such as these: – Reduce tra ff ic in the local LA N by addin[...]

  • Page 27

    3-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Teleph one Issue s in Cisco Unified M eetingPl ace Expr ess Failed Incoming Calls • Check if G.7 29 coders ar e being use d somewhere in your net work, instea d of G.711. G.729 will seriously corr upt in- band d igits (D TMF) c ausin g these [...]

  • Page 28

    3-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Ex press Dead Air During Calls Step 5 At the CLI, enter th e following : eve ntlog -b<mmddhhmm> -e<mmddhhmm> For the start time (the -b v alue), ente r a time shortly before the call fa[...]

  • Page 29

    3-5 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Teleph one Issue s in Cisco Unified M eetingPl ace Expr ess Unable to Call Out c. Click A udio Paramet ers . Step 4 In the Def ault G.711 pack et size (millisec onds) f ield, enter 10 . A smaller pa cke t size redu ces the damaging ef fect of a[...]

  • Page 30

    3-6 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Ex press Unable to Call Ou t[...]

  • Page 31

    C HAPTER 4-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 4 Exception Codes and Module Numbers Use d in Cisco Unified MeetingPlace Express This chap ter cont ains inform ation about the excep tion codes used in the Cisco Unif ied MeetingPlace Express system. After re viewing this chap ter , if you still h av [...]

  • Page 32

    4-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Ex press Exceptio n Codes T able 4-1 Impor tant Ex ception Code s in Cisco U nified Meeting Place Expr ess Code (Dec) Code (He x) Sever ity Disp lay T ext Comme nts 131157 0x20055 M[...]

  • Page 33

    4-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes an d Module Num bers Us ed in Cisc o Unified Me eting Place Expres s Excep tion Co des 196848 0x300F0 MINOR All ocatio n of access por ts to units has be en fixed. Thank y ou! A “too many access po rts” conditi on (see erro r messa[...]

  • Page 34

    4-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Ex press Exceptio n Codes 196953 0x30159 MINOR Password authe nticati on failure; may ne ed to conf igure or appli cation rest art. The pas swor d auth entication feature is not wor[...]

  • Page 35

    4-5 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes an d Module Num bers Us ed in Cisc o Unified Me eting Place Expres s Excep tion Co des 458916 0x700A 4 MAJOR System c rashed: r estarted by t he integr it y ma na ge r . Alar m generate d as the sy stem comes bac k up; tr iggered by a [...]

  • Page 36

    4-6 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Ex press Exceptio n Codes 2162712 0x21001 8 W A RN POC: E-ma il not sent. SMT P serv ers are una v ailable. F ailed to c onnect to an SMT P e-mai l exchang er . The exchanger m ay b[...]

  • Page 37

    4-7 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes an d Module Num bers Us ed in Cisc o Unified Me eting Place Expres s Module Nu mbers Module Num bers Some Cisco Unified MeetingPlace Express err or mes sages r efer to a m odule num ber but do not give the name o f th e corr espond ing[...]

  • Page 38

    4-8 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Ex press Module Num bers 24576 IMC_CLA SS_SDBS_TESTER 24 Shadow database server tester pro gram 25600 I MC_CLA SS_GWSIMGR 25 26624 I MC_CLA SS_GWSIMAGENT 26 27648 IMC_CLASS_STR EAMG[...]

  • Page 39

    C HAPTER 5-9 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 5 General Trou bleshooting Tips for the Cisco Unified MeetingPlace Express System This c hapter c ontai ns the following tr oublesho oting topics: • Swapping Out a Disk Driv e, page 5-9 • File Loca tions, pa ge 5-10 • T roublesh ooting a Lice nsi[...]

  • Page 40

    5-10 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 5 General Troub leshoot ing Tips fo r the Cisc o Unifi ed Meetin gPlace Ex press Sy stem File Loc ation s Swappin g Out a Disk Drive on a Cisco MCS 7825 All versions of the Cisco MCS 7 825 have front-a ccessi ble, s imple-swap SA T A ( Serial Advanced [...]

  • Page 41

    5-11 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 5 General Tro ubleshoo ting Tips for the Cisco Unified M eetingPl ace Expre ss System Troubl eshoot ing a Licen sing Err or Pr oblem Troubleshooting a Licensing Error Prob lem Problem I’m trying to install a license an d get an error that says “So [...]

  • Page 42

    5-12 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 5 General Troub leshoot ing Tips fo r the Cisc o Unifi ed Meetin gPlace Ex press Sy stem Troubles hooting a Pro blem with th e Web Page N ot Coming Up Troubleshooting a Problem with the Web Page No t Coming Up Problem Aft er install ing the Cisco Un if[...]

  • Page 43

    IN-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 INDEX A accessing the system 1-4 arch iving da ta about 2-2 definition 2-2 auto-negoti ation 3-1 B backi ng up data about 2-1 definition 2-1 backups L0 2-2 C Certificate Sig ning Request (CSR) 1-5 Cisco MCS 7835-H1- RC1 swapping di sk drive 10 Cisco Unif ied M[...]

  • Page 44

    Index IN-2 Troubl eshooti ng Guide for Cisco Unifi ed Meeti ngPlace Express Re lease 1. 2 OL-11303-01 L L0 bac kup 2-2 M module numb ers 4-7 P pack et size 3-5 passwords chan ging for mpx admin user 1-2 for mpxa dmin user 1-2 for root user 1-1 for system a dministrator 1-3 recove ring 1-1 privat e keys uploadin g 1-4 R refere nce do cume ntatio n C[...]