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Cisco Systems OL-14619-01 manual

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Table of contents for the manual

  • Page 1

    Americas Hea dquarters Cisc o Syst ems , Inc . 170 West Ta sman Driv e San Jos e, CA 95 134-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553- NETS (638 7) Fax: 408 527-0883 Design Guide f or Cisco Unity R ele ase 5 .x R evi sed Ma y 6, 2008 Text Pa rt Numbe r: OL -14619-0 1[...]

  • Page 2

    THE SPECIFICATIONS AND INFORMATION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJE CT TO CHANGE WITHOUT NO TICE. ALL STATEMENT S, INFORMATI ON, AND RE COMMENDATIONS IN T HIS MA NUAL ARE BELI EVED TO BE ACCURATE BUT ARE P RESENTED WITHOUT WARRANTY OF ANY KIND, EXPRE SS OR IMPLIED. USERS MUST TA KE FULL RESPONSIBILITY FOR THEIR AP PLICATION OF ANY P[...]

  • Page 3

    iii Design Guide for Cisco Unity Release 5.x OL-14619-01 CONTENTS Preface ix Audienc e ix Document Conventions ix Additi onal Cis co Unity Documentat ion, System Requi rements, and Supp orted Hard ware and Software x Support Policy for Opti onal Thi r d-Part y Software x Obtain ing Documentati on, Obtaining Su pport, an d Security Guide l ines xi C[...]

  • Page 4

    Cont ents iv Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Some Subscr iber Informat ion an d Configu ration Se ttings Are Stored on the Cisco Unity Server 2-10 Some Confi gurati on Settings Are St ored in the Regist ry 2-10 CHAPTER 3 Network Infras tructure Requi rements 3-1 Availa bility of Netwo rk Resourc es 3-1 Name R eso luti on 3-1 [...]

  • Page 5

    Content s v Design Guide for Cisco Unity Release 5.x OL-14619-01 Wind ows D oma ins and Domi no Do ma ins 5-5 Serve r Pl acem ent 5-5 Active Directory Accoun ts and Permissions 5-6 Auth enticat ion 5-6 Domino Per missions 5-7 Cisco Uni ty Subscr ibers and Domino Use rs 5-7 Domi no Clu ste rs 5-7 Message Rou t ing 5-8 Note s Cl ient on th e Ci sco U[...]

  • Page 6

    Cont ents vi Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Cisco Uni fie d Communicat ions Manage r Authenticati on and E ncrypti on for Cis co Unity Voice Messag ing Port s (SCCP Integrat ions Only) 6- 12 Pack etizat ion (SCCP Integr ations Only ) 6-17 Integr ating wi th Cisco Uni f ied Commun icatio ns Manage r Express (by Using SCCP or [...]

  • Page 7

    Content s vii Design Guide for Cisco Unity Release 5.x OL-14619-01 Instal ling Exchange 2 003 on the Cisco Unity Primary Server in a Stan dby Red undancy Config uration 7-3 Diagra m of a Stand by Redundan cy Configurati on 7-5 CHAPTER 8 Voice-Rec ognition Access to Cis co Unity 8-1 CHAPTER 9 Migrati ng to Cisco Unit y from Another Voi ce-Messaging [...]

  • Page 8

    Cont ents viii Design Gui de for Cisco Unity Relea se 5.x OL-14619-01[...]

  • Page 9

    ix Design Guide for Cisco Unity Release 5.x OL-14619-01 Preface See t he fol lo wing sections : • Audien ce, page ix • Document Con venti ons, page ix • Additiona l Cisco Uni ty Docume ntation , System Req uirement s, and Support ed Hardwar e and Software , page x • Support Poli cy for Optional Third- Party Software, page x • Obtaining Do[...]

  • Page 10

    x Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Preface Additional Cisc o Unity Documentation, System Requireme nts, and Supported Hardware and Software For descripti ons and the U RLs of Cisco Unity doc umentation on Cisc o.com, see t he Docu men ta tio n Guide for Cisco Unity . The docum ent is sh ipped with Cisco Unity and is av ailable[...]

  • Page 11

    xi Design Guide for Cisco Unity Release 5.x OL-14619-01 Pre face Obtaining Do cumentation, Obtaining Support, and Security Guidelines For informat ion on obtai ning docu menta tion, obt aining sup port, provid ing docum entati on feedba ck, secu rity guid elines , and also recomm ended ali ases and gener al C isco documents, see th e monthl y What?[...]

  • Page 12

    xii Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Preface[...]

  • Page 13

    CH A P T E R 1-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 1 Design Guide Overview The fo llowing table lis ts the feat ure ar eas th at affect th e desi gn of a Cisc o Unity syst em and, for each area, the locati o n where y ou will find more in formation (either i n this gu ide or in o ther Cisco Unity documen tation ). Not e that for [...]

  • Page 14

    1-2 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 1 Design Guide Overview Interoperatin g with or migra ting from ot her voice-messaging systems • For informati on on interop erating wi th A vaya voice-messagi ng systems, see the following do cument s: – The Design Guide for Cisco Unity Bridge at http://www .cisco.com/en/ US/pr[...]

  • Page 15

    1-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 1 Design Gui de Overvi ew[...]

  • Page 16

    1-4 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 1 Design Guide Overview[...]

  • Page 17

    CH A P T E R 2-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 2 Cisco Unity Concepts • Ho w Cisco Unity W or ks, page 2-1 • Charact eristics of Un ified Messaging and V oice Me ssaging Systems, page 2-2 • Hard war e Comp onents of a Cisco Unity System, page 2-3 • Software Comp onents of a Cisco Unity Sy stem, page 2-6 • Where C is[...]

  • Page 18

    2-2 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 2 Cisco Unity Conc epts Characteri stics of Un ified Me ssaging a nd Voice Messagin g Systems Note T his is true unle ss the MWI had already b een activ ated becau se of a prior me ssage arri val, in which case it simply remains acti vated . – If the subscribe r has configured per[...]

  • Page 19

    2-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 2 Cisco Unity Concepts Hardware Compone nts of a Cisco Unity Syst em The messa ge store cont ains onl y Cisco Unity v oice messages, not e-ma ils or fax es. Exch ange can be in sta lled eith er on t he Cisco Unit y server or on a sep arate server, depending on the number of sub scribe[...]

  • Page 20

    2-4 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 2 Cisco Unity Conc epts Hardwar e Componen ts of a Cisc o Unity Sys tem Cisco Unity can also be inte grated with multiple telepho ne systems. For mor e information, see the Multiple T e lephone System I nte grations Guide for Cisco Unity 5.0 at http://www .cisco.co m/en/US/pr oducts[...]

  • Page 21

    2-5 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 2 Cisco Unity Concepts Hardware Compone nts of a Cisco Unity Syst em information ). All v oice cards must be installe d in the ex pansion chassis; t hey ca nn ot be sp lit between th e server and the expan sion chassis, because a ll of the cards mus t be conn ected to one an othe r by[...]

  • Page 22

    2-6 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 2 Cisco Unity Conc epts Software Com ponen ts of a Cisco U nity System • Gi ve subscribers access to Cisco U nity b y usin g the Cisc o Unity Assistant, the Cisco Unity I nbox, an IMAP e- mail clie nt, or Cisc o Personal Communic ator . • Install Exchange on a separate server . [...]

  • Page 23

    2-7 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 2 Cisco Unity Concepts Where Ci sco Unity Store s Data curren tly suppor ted by DUC for Cisco , see the “ Domino Requirem ents— Message Store” sect ion of System Requir e ments for Cisco Unity at http://www .cisco.co m/en/US/produ cts/sw/vo icesw/ps223 7/prod_install ation_guide[...]

  • Page 24

    2-8 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 2 Cisco Unity Conc epts Wher e Ci sco Unit y Stores D ata • Reliability : Because su bscriber data is stor ed on the Cisco Unity server , Cisco Unity ca n answer calls, l et outsid e calle rs look up s ubscriber ext ensions, and take messa ges ev en when the Domin o or Exch ange n[...]

  • Page 25

    2-9 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 2 Cisco Unity Concepts Where Ci sco Unity Store s Data The dir ectory r eplicates the info rmation t o all Do mino serv ers in the domain (for D omino) or domain contro llers an d global ca talog servers in th e fores t (for Exch ange ), which ensu res that Cisco Unity has the requir [...]

  • Page 26

    2-10 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 2 Cisco Unity Conc epts Wher e Ci sco Unit y Stores D ata Because thi s information can be stored and changed in multip le locations, it must be regularly synchroniz ed. Cisco U nity include s separa te di rectory moni tors f or Do mino a nd f or Active Direct ory that keep th e di[...]

  • Page 27

    CH A P T E R 3-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 3 Network Infrastructure Requirements See t he fol lo wing sections : • A va ilability of Netw o rk Resources, page 3-1 • Using Fire walls with Cisco Uni ty , page 3- 3 • Sizing and Scal ing Cisco Unity S erv ers, page 3-3 • Audio Codec s, page 3-5 Availability of Network[...]

  • Page 28

    3-2 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 3 Network Infrastructure Requirements Availabil ity of Netw ork Resour ces • Administrators access the Cisco Unity Administ rator from other serv ers, which is primari ly done when usin g the ad ministra tiv e web inter faces. T ypically , if a serv er name is used instead of an I[...]

  • Page 29

    3-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 3 Networ k Infra structu re Requ irement s Using Firewalls with Cisco Unity during insta llation. If Cisco Unity subsc ribers are ho med on servers ot her th an the partner Exc hange server or the D o mino mail dr op server , all v oice messages f rom outside cal lers pass through the[...]

  • Page 30

    3-4 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 3 Network Infrastructure Requirements Sizing and Sca ling Cisco Un ity Server s Maximum Number o f Users on Dedicated D omino or Ex change S ervers Y ou shou ld not allow the Domino or Ex chan ge servers to ser vice the ma ximu m number of D omino or Exchange users that I BM Lotus o[...]

  • Page 31

    3-5 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 3 Networ k Infra structu re Requ irement s Au dio Codecs In some cases you mig ht find tha t an exis ting voice m essagin g syst em has more ports than t he cur rent maximum num ber of voice ports on a Cisco Unity system. In this cas e, the cust omer can pu rchase additional Cisco Uni[...]

  • Page 32

    3-6 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 3 Network Infrastructure Requirements Audio Code cs TTS, TTY, P ocket P Cs, and Han d-Held Co mpute rs For Ci sc o Uni ty sites using T ext to Spe ech (TT S), any support ed code c can be used to rec ord messa ges. Howe ver, TTS output is current ly av ailable onl y in G.71 1 and G.[...]

  • Page 33

    CH A P T E R 4-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 4 Designing a Cisco Unity System with Exchange as the Message Store This c hapter focuse s on usin g Exc hange a s th e messa ge stor e an d Active Direct ory as the d irector y for Cisco Unity. All re ferenc es to Exchan ge apply to the curr ently supp orted v ersions of Exch an[...]

  • Page 34

    4-2 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Deploym ent Mo dels Unified Messaging with Custom er-Provided Infrastructure Revised May 6, 2008 For t he Ci sc o Unity Unifie d Messaging conf igurations, Cisco Unity installs into an ex isting infrastr ucture , i [...]

  • Page 35

    4-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 4 Designing a Ci sco Unity System w ith Exch ange as the M essage St ore Deployment Models • Each V oice Me ssaging subscri ber requires a se parate Exch ange mailbox that h olds only Cisco Unity voice mes sages on a se parat e, dedic ated Exch ange server th at hom es on ly Cis co [...]

  • Page 36

    4-4 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Physical Pla cement and Ne twork In frastructur e When all Cisc o Unity serv ers will be in th e same Ac tiv e Directory fo rest and t he customer wants subscribers to be able to send voice messag es across server s[...]

  • Page 37

    4-5 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 4 Designing a Ci sco Unity System w ith Exch ange as the M essage St ore Considerations for Customer-Provided Infrastructu re For detailed fir ew all requirements, see the f ollo wing sections in t he System Requirements for Cisco Unity at http://www .cisco.com/en /US/products/sw/v oi[...]

  • Page 38

    4-6 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considera tions for C ustome r-Provided Infrastr ucture Fo r ge nera l info rmation o n Cisc o Unity and Acti ve Dire ctory , see the applicab le Cisco Unity D ata and the Director y white pape r , also at http://ww[...]

  • Page 39

    4-7 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 4 Designing a Ci sco Unity System w ith Exch ange as the M essage St ore Considerations for Customer-Provided Infrastructu re Exchang e Cons iderations (All Ve rsions) Note the foll owing Ex change considerati ons when a Cisco Unity implem entation will use custome r-provided Exch ang[...]

  • Page 40

    4-8 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considera tions for C ustome r-Provided Infrastr ucture • In a V oice Messaging co nf iguration, to help p re vent Exc hange transa ction lo gs fr om f illin g the ha rd disk, a wizard in Cisco Unity Setup pro mpt[...]

  • Page 41

    4-9 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 4 Designing a Ci sco Unity System w ith Exch ange as the M essage St ore Considerations for Cisco-Provided, Dedicated Infrastructure Considerations fo r Cisco-Provided, Dedicated Infrastruc ture Note the foll owi ng considerat io ns when a Cisco Unity implemen tation w ill use Cisco- [...]

  • Page 42

    4-10 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considera tions for Cis co-Provide d, Dedic ated Infras tructure[...]

  • Page 43

    CH A P T E R 5-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 5 Designing a Cisco Unity System with Domino as the Message Store This ch apter fo cuses on using IBM Lotu s Domino as the mess age stor e and a Domino ad dress bo ok as the dire ctory for Cisco Unity. See t he fol lo wing sections : • Overview of Cisco Unity wi th Dom ino an d[...]

  • Page 44

    5-2 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the M essage Store Overvi ew of Cisc o Unity w ith Domi no and No tes • Dom ino Cl usters , pag e 5-7 • Mess age Routi ng, pa ge 5-8 • Notes Client on the Cisco Uni ty Se rver , page 5-8 • Client A ccess Li censes, page 5-8 •[...]

  • Page 45

    5-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Ci sco Unity System w ith Domi no as the M essage Sto re Overview of Cisco Unity with Domino a nd Notes • csAdmi n, the admi nistratio n compon ent of DUC for Ci sco, must be insta lled on the Do mino server that pu shes dir ectory infor mation o ut to t he oth er Dom [...]

  • Page 46

    5-4 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the M essage Store Overvi ew of Cisc o Unity w ith Domi no and No tes Changes That csClient Makes to the Mail File When csClien t softwar e is insta lled on a c lient workstation, the elem ents in Ta b l e 5-2 are adde d to the mail f [...]

  • Page 47

    5-5 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Ci sco Unity System w ith Domi no as the M essage Sto re Overview of Cisco Unity with Domino a nd Notes – A secondary addre ss book is an addre ss book fro m which subscr iber s can be import ed but that doe s not hom e def ault Cis co Unit y acc ounts. Y ou can choose[...]

  • Page 48

    5-6 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the M essage Store Overvi ew of Cisc o Unity w ith Domi no and No tes For additional f irewa ll requiremen ts, see the section “Ne twork Requir e ments” in the Sy stem Requir ements for Cisco Unity at http://www .cisco.co m/en/US/p[...]

  • Page 49

    5-7 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Ci sco Unity System w ith Domi no as the M essage Sto re Overview of Cisco Unity with Domino a nd Notes Domino Perm issions Before Cisco Unity is installed, the Cisco Unity install er or a qualifie d Domino administrator needs to: • Create a group for Ci sco Unity serv[...]

  • Page 50

    5-8 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the M essage Store Cisco Unit y and the Domi no Addre ss Book Messag e Routin g Cisco Unity v oice messa ges are ro uted to Domin o mailbox es by Domino. When a caller lea ves a v oice message (wheth er an outside caller or a subscribe[...]

  • Page 51

    5-9 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Ci sco Unity System w ith Domi no as the M essage Sto re Unified Me ssaging Configu rations Cisco Unity re quires Editor with Del ete Docume nts perm ission for the add ress book that Cisco Un ity monitors. A Cisc o Unity se rver can m onitor the add ress books f or one [...]

  • Page 52

    5-10 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the M essage Store Voice Mess aging Conf iguratio n Unified Messaging, Domino Cluster A clustere d en vironment is the same as the non-clu stered en vironmen t detailed in Ta b l e 5-3 except that all Domin o serve rs hav e to be in t[...]

  • Page 53

    5-11 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Ci sco Unity System w ith Domi no as the M essage Sto re Deploying Cisco Unity for Lotus Domino • A Cisco Unity server can servic e mailboxes on up t o a recomm ende d maximum of ten Domino servers or clusters in a single ph ysical site. • A Cisco Unity server c an [...]

  • Page 54

    5-12 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the M essage Store Deployi ng Cisco U nity for Lot us Domino Administra tive Access and Contro l T o manage ad mini strati ve acces s to the Cisco Unity server and its resources, the customer may want dif ferent lev els of access for [...]

  • Page 55

    5-13 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Ci sco Unity System w ith Domi no as the M essage Sto re Deploying Cisco Unity for Lotus Domino • Create a gr oup fo r Cisco Unity servers, and grant the g roup Editor permissi ons for Ad min4.nsf , and Editor wit h Delete Docu ments per mission s for Names .nsf. • [...]

  • Page 56

    5-14 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the M essage Store Feature Par ity Betwe en Cisc o Unity f or Domino an d Cisco U nity fo r Exchan ge Feature Parity Between Cisco Unity for Domino and Cisco Unity for Exchan ge Cisco Unity 5. 0 for Domino doe s not support: • Cisco[...]

  • Page 57

    CH A P T E R 6-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 6 Integrating Cisco Unity with the Phone System See t he fol lo wing sections : • Overview , pa ge 6-1 • How an Integration W orks, page 6-2 • Sample P ath for a Call from the Ph one Syst em to a Su bscriber , page 6-8 • General Int egration Issues, page 6-9 • Integrati[...]

  • Page 58

    6-2 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System How an In tegra tio n Wor ks Cisco Unity can in tegrate w ith one or mo re phone system s at th e sam e time. For detail s, see the Multiple Phone System Inte gra tion Guide for Cisco Unity 5.0 at http://www .cisco.co m/en/US/pr oducts[...]

  • Page 59

    6-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem How an Integration Works Lines a nd Cables to Ma ke Physic al Conn ections Depend ing on the type o f inte gration, di ff erent co mbinat ions of li nes and cabl es are us ed to conn ect the phone sy stem and Cisco Unity. Integration wi[...]

  • Page 60

    6-4 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System How an In tegra tio n Wor ks DTMF Integration with A nalog PIMG Units The p hone sys tem send s call informa tion, MW I requ ests, a nd voice c o nnecti ons thr ough the analog lines, which conne ct the phone system t o the PIMG units.[...]

  • Page 61

    6-5 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem How an Integration Works Serial (SMDI, MCI, or MD-110) Integra tion with Analog PIMG Units The pho ne sy stem se nds call infor mation a nd M WI r equests through the data l ink, which i s an RS-232 seria l cable that co nnects the phon[...]

  • Page 62

    6-6 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System How an In tegra tio n Wor ks Figur e 6-5 Connections f or an Integr ation by Using TIM G Units DTMF Integration with V oice Cards The c ircui t-swit ched ph one sy stems u se an alog lines to c arry v oice con nections , cal l inform a[...]

  • Page 63

    6-7 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem How an Integration Works Figur e 6-7 Connections f or a Ser ial Integr ation by Using V oice Cards Settings in the Ph one Syste m and in Cisco Unity For an inte gration to be successful, Cisco U nity and the phone system must kn ow the [...]

  • Page 64

    6-8 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Sample Path for a Cal l from the Pho ne System t o a Subscribe r If the p hone system sends the ne cessary inf ormation and if Cisco Unity is conf igured corr ectly , an inte gration can pro vide the followin g integratio n functionali[...]

  • Page 65

    6-9 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem General Integration Issues The co rrespond ing ste p for circ uit-swi tched phone system s, when an external cal l arrives via the PSTN, T I/PRI, D ID or LS/G S an alog tr unks, i s fo r th e cal l to be rout ed th rough the ph one s ys[...]

  • Page 66

    6-10 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating wit h Cisco Unified Communi cations Man ager (by Using SCCP or SIP) • Circuit -switch ed phone system s th at con nect to voice ca rds a nd tha t use an RS-232 seria l cabl e for the inte gration must be with in 50 feet [...]

  • Page 67

    6-11 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Integrating with Cisco Unified Communications Manager (by Using SCCP or SIP) For informatio n on the compatibility of Cisco Unity and Cisco Unified CM v ersion s with th e Cisco Unity-CM TSP and the SIP trunk, see th e follo wing docum[...]

  • Page 68

    6-12 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating wit h Cisco Unified Communi cations Man ager (by Using SCCP or SIP) Integrating Cisco Unity wi th Multiple Cisco Un ified Communica tions Manager Clusters To i n t e g r a t e C i s c o Unity with more than one Cisco Unif [...]

  • Page 69

    6-13 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Integrating with Cisco Unified Communications Manager (by Using SCCP or SIP) • Identity th eft of the Cisco Unity voice messaging port, in w hich a non- Cisco Unity de vice presents itself to Cisco Unif ied CM as a Cisco Unity v oice[...]

  • Page 70

    6-14 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating wit h Cisco Unified Communi cations Man ager (by Using SCCP or SIP) Note t hat Cisco Unif ied CM authen tica tion and encr yption protec ts only call s to C isco Unity. Message s record ed on the me ssage store are not pro[...]

  • Page 71

    6-15 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Integrating with Cisco Unified Communications Manager (by Using SCCP or SIP) The proce ss of authe nticati on and encry ption of Cisco Unity voice messa ging port s is as follows: 1. Each Ci sco Unity v oice messaging port connec ts to[...]

  • Page 72

    6-16 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating wit h Cisco Unified Communi cations Man ager (by Using SCCP or SIP) Disabling and Re-Enabling Se curity The auth entication and encryp tion featu res between Ci sco Uni ty and Cisco U nif ied CM ca n be enabled and disab l[...]

  • Page 73

    6-17 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Integrating with Cisco Unified Communications Manager Express (by Using SCCP or SIP) Packetization (SCCP In tegrations Only) The Rea l-Ti me Transport Protoc ol (R TP) i s used to send a nd rece i ve audio pac kets over the IP network.[...]

  • Page 74

    6-18 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating wit h Cisco Unified Communi cations Man ager Expres s (by Using SCCP or SIP ) For informatio n on the compatibility of Cisco Unity an d Cisco Un ifie d CM Express versions with the Cisco Unity-CM TSP and the SIP trunk, see[...]

  • Page 75

    6-19 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Integrating with Cisco Unified Communications Manager Express (by Using SCCP or SIP) Multiple Cisco Unified Co mmunications Manager Expr ess Routers Integrating with a Si ngle Cisco Unity Server A singl e, centr alized Cisco U nity s e[...]

  • Page 76

    6-20 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating wit h Cisco Unified Communi cations Man ager Expres s (by Using SCCP or SIP ) Figur e 6-1 0 Cisco Unifie d Communica t ions Man ager F allbac k with BRI or PRI Whe n the W A N is down a nd Ci sc o Unity has for eign exch a[...]

  • Page 77

    6-21 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Integrating with Cisco Unified Communications Manager Express (by Using SCCP or SIP) When the Cisco Unif ied SRST router uses PRI or BRI connect io ns, the caller I D for ca lls from a branch of fice to Cisco Uni ty may b e the full nu[...]

  • Page 78

    6-22 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating by Using SIP Integrating Cisco Unity with Cisco Unified Communicat ions Manager Express in SRST Mode Cisco Unity sup ports a topology with cen tralized call processi ng and distri buted messaging, i n which your Cisco Unit[...]

  • Page 79

    6-23 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Integr ating by Usin g SIP • A unique SIP addr ess, which is sim ilar to a n e -mail addr ess and uses t he for mat sip:<u serID> @<domai n>. T he u ser I D can be e ither a use r name or an E.164 add ress. When a user in[...]

  • Page 80

    6-24 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integratin g with Circui t-Switched Ph one System s by Us ing PIMG or TI MG Unit s Integrating with Circuit-Switched Phone Syste m s by Using PIMG or TIMG Units Cisco Unity can inte grate with circ uit-swi tched phone system s by usin[...]

  • Page 81

    6-25 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Integrating with Circuit-Switched Phone Systems by Using P IMG or TIMG Units DTMF Integrat ion with Analog PIMG Units The ph one system se nds call i nform ation , MWI req uests , and voice co nnect ions thro ugh the a nalog l ines, wh[...]

  • Page 82

    6-26 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integratin g with Circui t-Switched Ph one System s by Us ing PIMG or TI MG Unit s Figur e 6-14 Connections for a S erial (SMDI, MCI, or MD-1 1 0) Int egration b y Using Ana log PIMG Units Note Whe n you use mu ltiple PIMG units, on e[...]

  • Page 83

    6-27 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Integrating with Circuit-Switched Phone Systems by Using P IMG or TIMG Units Figur e 6-15 Connections f or an Inte gration b y Using TIMG Units Setup and Config uratio n For PIMG/TIMG setup and co nfiguration , the instal ler doe s the[...]

  • Page 84

    6-28 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integratin g with Circui t-Switched Ph one System s by Us ing PIMG or TI MG Unit s When older versions of Cisco Unity inte grated with a c ircuit-switched phone sy stem by using a serial integration, if th e phone system did no t use [...]

  • Page 85

    6-29 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Integrating with Circuit-Switched Phone Systems by Using P IMG or TIMG Units The connect ions for a PIMG integ ration with Cisco Unity f ailo ver are shown in Figure 6-16 . Figur e 6-16 Connect ions f or a PIMG Int egr ation with Cisco[...]

  • Page 86

    6-30 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integr ating w ith Mult iple Phone Syste ms Assumi ng there are four phone s ystem s from f our dif ferent manuf acturers ( for e xample, Nor tel, A vaya, NEC, and Siemens), fo ur different in tegrations wil l be creat ed on the Cisco[...]

  • Page 87

    6-31 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Integrating with Multiple Phone Systems Requirements for Integrations w ith Multip le Phon e Systems Cisco Unity has the follo wing requirements for multip le phone sy stem inte grations: • All phone sys tem and Cisco Unity serv er r[...]

  • Page 88

    6-32 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Optiona l Integrat ion Feat ures Optional Integratio n Features See the f o llo wing sections: • Alterna te Extens ions, page 6- 32 • Altern ate M WIs , page 6-33 Alternate Extensions In addi tion t o the prima ry extension that y[...]

  • Page 89

    6-33 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Optional Integration Features – A minimum ex tension length for the e xtensions entered in the Cisco U n ity Assistant. See the Administra tion—Set the Minimum Length f or Subsc riber - Def ined Alter nate Extensions setting. See t[...]

  • Page 90

    6-34 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Centralized Voi ce Messag ing • The uniq ue subscr iber extensi ons on the non-int egrated phone system to for ward on no an swer to the corr espond ing pha ntom ext ensions on Cisc o Uni fied CM. • The Swi tch.in i file (phone sy[...]

  • Page 91

    6-35 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone Sys tem Centrali zed Voi ce Messaging For a c entraliz ed voice me ssaging configurat ion t o exist, a suitabl e inte r-phone syste m networ king protocol must exi st to deliv er a minimum level of fea ture su pport, such as: • Message waiti[...]

  • Page 92

    6-36 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Centralized Voi ce Messag ing[...]

  • Page 93

    CH A P T E R 7-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 7 Cisco Unity Failover and Standb y Redundancy See t he fol lo wing sections : • Comparison of C isco U nity Failover and Stan dby Redunda ncy , pa ge 7-1 • Failov er , page 7-1 • Standby Redun dancy , page 7-2 Comparison of Cisco Unity Failover and Sta ndby Redundancy Cisc[...]

  • Page 94

    7-2 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 7 Cisco Unity Failover an d Standby Redundanc y Standby Red undancy Configuring Failover When Cisco Un ity Servers Are Separated by a F irewall Revised May 6, 2008 When Ex change is the me ssage store , you ca n sepa rate Cisco Unity primar y and sec ondary se rvers by a fi rew all.[...]

  • Page 95

    7-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 7 Cisco Unity Failover and Standby Redu ndancy Stand by Redunda ncy – Suf ficien t bandwi dth for call traf fic t o the data cente r in whic h the se condar y serv er is installe d. • Automatic failov er must be disabled when Cisco Unity standby redunda ncy is c onfigured. There f[...]

  • Page 96

    7-4 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 7 Cisco Unity Failover an d Standby Redundanc y Standby Red undancy • Both Cisco Unity servers mu st appea r on th e Cisco Unity Support ed Platform s List at http://www .cisco.co m/en/US/produ cts/sw/vo icesw/ps223 7/products_data _sheets_list.html and must be long to the same p [...]

  • Page 97

    7-5 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 7 Cisco Unity Failover and Standby Redu ndancy Stand by Redunda ncy Diagram of a Standb y Redund ancy C onfiguratio n Figure 7-1 shows one possibl e configurati on for a Cisc o Uni ty stan dby redundancy system . Figur e 7- 1 Cisco Unity Standb y Redundanc y Example Diagr am 250787 Vo[...]

  • Page 98

    7-6 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 7 Cisco Unity Failover an d Standby Redundanc y Standby Red undancy[...]

  • Page 99

    CH A P T E R 8-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 8 Voice-Recognition Acc e ss to Cisco Unity The Cisc o Unity voic e-recognition featu re lets user s na vigate the Cisco Unity c on versa tion and ma nage voice messages by using spoken co mmands, e ither by sayi ng the nu mber asso ciated w ith a me nu optio n or by saying a wor[...]

  • Page 100

    8-2 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapter 8 Voice-Recognition Access to Cisco Unity[...]

  • Page 101

    CH A P T E R 9-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 9 Migrating to Cisco Unity from Another Voice-Messaging System When the custom er is repl acing another voice messagi ng system with Ci sco Unity, consider the following: • Ho w do users interact with each system? F or exampl e, the option s of fered by the Cisco Un ity standa [...]

  • Page 102

    9-2 Design Gui de for Cisco Unity Relea se 5.x OL-14619-01 Chapte r 9 Migrat ing to C isco Unity fr om Another Voice-Messa ging System • The supp orting infrast ructur e (for exampl e, mess age store servers), whether ded icat ed to Cisco Unity or being used by Cisco Unity, must be ev aluated for av ailability and responsi veness. This c an be ac[...]

  • Page 103

    IN-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 INDEX A altern ate extensio ns 6-32 altern ate MWIs 6-33 audio co decs affect on f ile size 3-5 overvi ew 3-5 C central ized vo ice messagin g 6-34 Cisco Unified Com munications M anager authenti cation and encryp tion 6-12 integrati ng Cisco Unity with multiple clu sters 6-12 integrati on w[...]

  • Page 104

    Index IN-2 Design Gu ide for Ci sco Unity Rel ease 5.x OL-14619-01 E Exch ange Active Dir ectory consideratio ns 4-5 conside rations 4-7 conside rations with Exc hange 2 007 4-8 deployme nt mode ls 4-1 mixed Uni fied Messagi ng and Voice Messagi ng 4-2 Multi-site WAN with distributed messaging 4-3 network i nfras truct ure 4-4 Unified M essagi ng w[...]

  • Page 105

    Inde x IN-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 speech access to Ci sco Unity 8-1 standby redu ndancy comp ared to fail ove r 7-1 diagram 7-5 requir ements 7-2 with E xchan ge 2 003 7-3 U Unified M essaging descr iption 2-2 V Voice Me ssaging descripti on 2-2 voice re cogniti on 8-1[...]

  • Page 106

    Index IN-4 Design Gu ide for Ci sco Unity Rel ease 5.x OL-14619-01[...]