Cisco Systems OL-19025-01 manual

Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP P hone 6921, 6941, and 6961 A dministration Guide f or Cisco Unif ied Communications Manager 7 .1 (SCCP) Text Part Number: OL -19025-01[...]

THE SPECIFICATION S AND INFORMAT ION RE GARDIN G TH E PRODU CTS IN THIS MANU AL A RE SUBJ ECT T O CHAN GE W ITHOUT N OTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDA TIONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUS T TAKE FULL RESPONSI BILITY FOR THEIR APPLICAT ION[...]

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v Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SCCP) OL-19025-01 CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation, Obtaining Support, and Security Guid elines xiii Document Conventions xiii CHAPTER 1 An Overview of the Ci[...]

Contents vi Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Understanding P hone Configuration Files 2-5 Understanding the Phon e Startup Process 2-6 Adding Phones to the Cisco Unified Commun ications Manager Database 2-7 Adding Phones with Auto-Registration 2-8 Addin[...]

Contents vii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 CHAPTER 5 Configuring Featur es, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Join and Direct Transfer Policy 5-13 Configuring Corporate and Persona l Di[...]

Contents viii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Network Statistics 8-7 Device Logs 8-8 Streaming Statistics 8-9 CHAPTER 9 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Norma[...]

Contents ix Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Giving Users Ac cess to the User Options Web Pages A-1 How Users Subscribe to Services and Configure Phone Fe atures A-2 How Users Access a Voice Messaging System A-2 How Users Configure Personal Directory En[...]

Contents x Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01[...]

xi Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SCCP) OL-19025-01 Preface Overview Cisco Unified IP Phone 6921 , 6941, and 6961 Admini stratio n Guide for Cisco Unified Communications Manager 7.1 (SCC P) provides the information you n eed to unde rstand, instal l, configure, manage[...]

xii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Preface Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communicatio ns Manager , refer to the followi ng publications: Cisco Unified IP Phone 6900 Series These publications [...]

xiii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Preface Cisco Unified Communications Manager Administration Related publicat ions are avai lable at the following URL: http://www .cisco.com/en/US/prod ucts/sw/voicesw/ps556/tsd _products_suppor t_series_home.html C[...]

xiv Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Preface Note Means reader take note . Notes contain helpful suggestions o r refe rences to material not covered in the publication. Caution Means re a d e r b e c a re f u l . In this situation, you might do somethin[...]

CH A P T E R 1-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 69 21, 6941, and 6961 provi de voice communication over an Internet Protocol (IP) netw ork. The Cisco Unified IP Phone functions muc[...]

1-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Figure 1-1 shows the main components of [...]

1-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6921, 6941, and 6961 4 T ransfer button T ransfers a call. 5 Conference button C reates a conference call. 6 Hold button P[...]

1-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941. Figur e 1 -2 Cisco Unified IP[...]

1-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6921, 6941, and 6961 2 Phone screen Shows information abou t your phone such as directo ry number , active call and line s[...]

1-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 12 Mute button T oggles the microphone on or of f. When the micro phone is muted, the button is lit. 1[...]

1-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6921, 6941, and 6961 Figure 1-3 shows the main components of the Cisco Unified IP Phone 6961. Figur e 1 -3 Cisco Unified I[...]

1-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 5 Conference button C reates a conference call. 6 Hold button Places an active call on hold. 7 Navigat[...]

1-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support sev eral industry-stan dard and Cisco networking protocol s [...]

1-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Pr otocols are Used? Related Topics • Understanding Interactions wit h Other Ci sco Unified IP T elephony Products, page 2- 1 • Understanding t[...]

1-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Ph one 6921, 6941, and 6961? What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961? Ci[...]

1-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on th e Cisco Unified IP Ph one 6921, 6941, and 6961? Configuring Telephony Features Y ou can modify additional settings fo r the Cisco[...]

1-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Cisco Unified IP Phone 6921, 694 1, and 69[...]

1-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones • BA T and the T ool for Auto-Reg istered Phones Support (T APS) For more information abou t these[...]

1-15 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones Ta b l e 1 -6 Chec klist for Conf igur ing the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco[...]

1-16 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 5. Add and configure director y numbers (lines) on the phone by completing th e required fields in t[...]

1-17 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 10. Add user informatio n by configuring requ ired fields. Required fields are indicate d by an ast[...]

1-18 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the ph ones to th e Cisco Unified Communicat[...]

1-19 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 4. If you are configuring the netwo rk settings on the phone, you can set up an IP address for th e[...]

1-20 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Terminology Differences Terminology Differences Ta b l e 1-8 highlights some of the i mportant diff erences in terminology that is used in these documents: • Cis[...]

CH A P T E R 2-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voic e over a data net work. T o provide this capability , the IP Phones depen[...]

2-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Othe r Cisco Unified IP Tele phony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco[...]

2-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Cisco Un ified IP Phone Y ou can resolve t hese issues by isolating t he voice tr af fic onto a separate VLAN . The s[...]

2-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Power Guidelines Ta b l e 2-1 provides guidelines f or powering the Cisco Un ified IP Phone 692[...]

2-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Understanding P hone Configuration Files Obtaining Additional Information about Power For related information about p ower , refer to the d [...]

2-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the V oIP network, the Cisco Unified IP Ph[...]

2-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase Adding Phones to the Cisco Unified Communications Manager Database Bef[...]

2-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communi cations Manager Database Ta b l e 2-4 provides an overview o f these methods for adding phon es to[...]

2-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase Related Topics • Adding Phones with Auto-Registration and T APS, pag[...]

2-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone After you have collected MAC addresses, in Cisco Unified Communications Manager Adm[...]

CH A P T E R 3-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 3 Setting Up the Cisco Unified IP Phone This chapter includes t he following topics, which h elp you install the Cisco Unified IP Phone on an IP telephony n etwork: • Before Y ou Beg in, page 3-1 • U[...]

3-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components Note The Cisco Unified IP Phone displays the date and time fro m Cisco Unified Communi cations [...]

3-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unifie d IP Phone 6921, 6941, and 6961 Components – labeled C omputer Each port supports 10 /100 Mbps half- or full-duple x connections to ext[...]

3-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components Audio Quality Beyond the ph ys ical, mech anical and technical performance, the au dio portion [...]

3-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Y ou must conn ect t he Cisco Unified IP Phone to the n etwork and to a power source before [...]

3-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco U nified IP Phone Figur e 3-1 Cisco Unified IP Phone 6921 and 6941 Cable Connections 192762 2 3 4 5 6 7 1[...]

3-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-2 Cisco Unified IP Phone 6961 Cable Connections Related Topics • Footstand, page 3-8 • V erifying the Phone S tartup[...]

3-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Reducing Powe r Consumption on the Phone Reducing Power Consumption on the Phone Y ou can reduce the amount of energy that th e Cisco Unified IP Phone 6921, 69 41, and [...]

3-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Figur e 3-3 Cisco Unified IP Phone 6921 and 6941 1 2 194407 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lowe r viewing angle[...]

3-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Figur e 3-4 Cisco Unified IP Phone 6961 194406 1 2 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle[...]

3-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Higher Viewing Angle 195159[...]

3-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Mounting the Phone to the Wall Lower Viewing Angle Mounting the Phone to the Wall Y ou can mount the Cisco Unified IP Phone on the wall by usin g special brackets avai[...]

3-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings 2. The screen displays the Cisco Systems, Inc., logo screen. 3. These messages appear as the phone starts up. – Configuring IP m[...]

3-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring St artup Network Settings[...]

CH A P T E R 4-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone i ncludes many configurable network settings that you may need to mo dify before the phone is functional for your users. Y [...]

4-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Config uring Setti ngs on the Cisc o Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Displaying a Configuration Menu T o display a configuration menu, perform the follow ing steps. Note Y[...]

4-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Configuration Menu s on the Cisco Unified IP Phone Unlocking and Locking Options Y ou can apply a password t o the phone so that no changes can be made to[...]

4-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Config uring Setti ngs on the Cisc o Unified IP Phone Network Setup Menu Network Setup Menu The Network Setup menu prov ides options for viewin g and making a variety of n etwork settings. Ta b l e 4-1 desc[...]

4-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Setup Menu PC VLAN Allows the phone t o interope rate with 3rd party switches that do not support a vo ice VLAN. The Admi n VLAN ID option must be[...]

4-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Config uring Setti ngs on the Cisc o Unified IP Phone IPv4 Setup Menu Options IPv4 Setup Menu Options The IPv4 Setup menu is a submenu of t he Network Setup menu. T o reach the IPv4 Setup menu, select the I[...]

4-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone IPv4 Setup Men u Options Related Topics • Displaying a Configurati on Menu, page 4-2 • Unlocking and Lock ing Options, page 4-3 • Editing V alues, p[...]

4-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Config uring Setti ngs on the Cisc o Unified IP Phone IPv4 Setup Menu Options[...]

CH A P T E R 5-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 5 Configuring Features, Templates, Services, and Users After you install Ci sco Unified IP Phones in yo ur network, configure th eir network settings, and ad d them to Cisco Unified Com munication s Mana[...]

5-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone For information about usin g most of th ese features on the ph one, refer to Ci sco Unifie[...]

5-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Call Back Provides users with an audi o and visual alert on the phone when a busy or unav[...]

5-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Call forward configurable display Allows you to specify in formation that appear s on a ph[...]

5-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Caller ID Bloc king Allows a user to block their ph one number or e-mail address from pho[...]

5-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone CTI Applications A computer telephony in tegration (CTI) route point can designate a vi rt[...]

5-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Do Not Dist urb (DND) When DND is turned on, either no audibl e rings occur during the ri[...]

5-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Hold St atus En ables phones with a shared line to dist inguish between the local and remo[...]

5-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Join Allows users to comb ine two calls that are o n one line to crea te a conferen ce ca[...]

5-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Message waiting Indicator A light on the handset that in dicates that a us er has one or [...]

5-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Programmable Feature Buttons The administrator can assign features , such as New Call, C[...]

5-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Speed-dialing Dials a specified number th at has been previ ously stored. For more inform[...]

5-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuring Corporate and Perso nal Directories Join and Direct Transfer Policy Some JT API/T API applications are not compatible with the Join and Dir[...]

5-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Modifying Phone Button Templates After completing the LDAP directory conf iguration, users can use the Corporate Directory service on their Cisco Unif[...]

5-15 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Modifying Phone Bu tton Templates • The default Cisco Unified IP Phone 6961 template that ships w ith t he phon e uses butt ons 1 throu gh 12 for lin[...]

5-16 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring Softkey Templates Procedure Step 1 From Cisco Uni fied Co mmunica tions Manager Administration, choose Device > Device Settings > Ph[...]

5-17 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuring So ftkey Templates Note Cisco Unified Communications Manager allows you to conf igure any softkey in a softkey temp late, but unsupported s[...]

5-18 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Setting Up Services Setting Up Services Y ou can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921, 6941, and 69[...]

5-19 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Adding Users to Cisco Unified Communications Manager Adding Users to Cisco Unified Communications Manager Adding user s to Cisco Unified Communications[...]

5-20 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing the User Options Web Pa ges Procedure Step 1 From Cisco Uni fied Co mmunica tions Manager Administration, choose User Management > User Gr[...]

5-21 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features , Templates, Services, and Users Managing the User O ptions Web Pages http://< server_name:portnumber> /cc muser/ , where server_name is the host name of the Cisco Unifie d Commu[...]

5-22 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring the Phone to Support Call Waiting Configuring the Phone to Support Call Waiting The Cisco Unified IP Phone 69 21, 6941, and 6961 support o[...]

CH A P T E R 6-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 6 Customizing the Cisco Unified IP Phone This chapter expl ains how yo u customize config urat ion files an d phone ring sou nds, and how to d isable the phone screen to conserve power . Ring so unds pla[...]

6-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships wi th two default ring ty pes that are implement ed in hardware: Chirp1 and C[...]

6-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Configuring the Idle Display PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following req uirements for proper pl ayback on Cis[...]

6-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unifie d IP Phone Backlight http://www .cisco.com/en/US/products/sw/voi cesw/ps556/products_tech_note0 9186a00801c0764.shtml In addi[...]

6-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Automatically Disabling th e Cisco Unified IP Phone Back light Ta b l e 6-1 Backlight On and Off Conf iguration Fields Field Description Days Backlight Not Active Day[...]

6-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unifie d IP Phone Backlight[...]

CH A P T E R 7-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter descri bes how to use the follo wing menu s on the Cisco Unified IP Phone 6900 Series to view model informat[...]

7-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, a nd Statistics on the Cisco Unifie d IP Phone Status Menu Status Menu T o display the Status menu, press the Applications button and then select Admin Settings > S t[...]

7-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu T o exit the Status Messages screen, press the Back softkey . Ta b l e 7 -2 Status Messag es on the Cisco Uni fi[...]

7-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, a nd Statistics on the Cisco Unifie d IP Phone Status Menu DNS timeout DNS server did not respond. • Network is busy—The errors should resolve themselves when the ne[...]

7-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu Load rejected HC The application that was downloaded is not compatible with the phone’ s hardware. Occurs if y[...]

7-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, a nd Statistics on the Cisco Unifie d IP Phone Status Menu Network Statistics Screen The Network Statistics screen displa ys information ab out the phone and ne twork pe[...]

7-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu Step 4 Select St a t u s > Network S tatistics. T o reset the Rx Frames, Tx Frames, and Rx Broadcasts statist[...]

7-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, a nd Statistics on the Cisco Unifie d IP Phone Status Menu Call Statistics Screen Y ou can access the Call Statistics screen on the phone to display counters, statistics[...]

7-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu T o display the Call Statis tics screen for information about the latest voice st ream, follow these steps: Proc[...]

7-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, a nd Statistics on the Cisco Unifie d IP Phone Status Menu Cumulative Conceal Ratio T otal number of concealment frames divided by to tal number of speech frames receiv[...]

CH A P T E R 8-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page fr om which you can view a variety of informatio n about the phone, includi ng: • Device information • Netw[...]

8-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone T o access the web page for a Cisco Unified IP Phone, perform t hese steps. Note If you [...]

8-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and E nabling Web Page Acce ss – St r e a m 1 —Displays a va riety of streaming statis tics. For more information, see the “S treaming Statisti[...]

8-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Setup Network Setup The Network Setup on a pho ne’ s web page displays network setup information and inf ormation about other phone settings . Ta b [...]

8-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Setup TFTP Server 1 Primary T rivial File T ransfer Protocol (TFTP) server used by the phone. TFTP Server 2 Backup T rivial File T ransfer Protocol (TF[...]

8-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Setup Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL T ime, and no menu is op en. Idle URL T[...]

8-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Network Statistics The following network stati stics hyperlinks on a phone’ s web page provide information about networ k traffic on the p[...]

8-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Device Logs Device Logs The following device log s hyperlinks on a pho ne’ s web page provide information you can use t o help monitor and tr oubleshoot the[...]

8-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously . A phone streams info[...]

8-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Related Topics • “Configuring Setti ngs on the Cisco Unified IP Phone” chapter Interval Conceal Ratio Ratio of concealment frames [...]

CH A P T E R 9-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 9 Troubleshooting and Maintenance This chapter provi des information that can assist you in t roubleshooting problems with y our Cisco Unified IP Phone or wit h your IP telephony network. It also ex plai[...]

9-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone D oes Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the n etwork po[...]

9-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems • V erifying DNS Settings, page 9-4 • Cisco CallMa nager a nd TFTP Services Are Not Runn ing, pa ge 9-4 • Creating a New Configuration Fil e[...]

9-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems If you are u sing DHCP , check the IP add resses distribut ed by your DHCP server . Refer to the Understanding and T roublesho oting DHCP in Catal[...]

9-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems Procedure Step 1 From Cisco Unified Communicat ions Manager , choose Device > Phone > Find to locate the phone experiencing problems. Step 2[...]

9-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Cisco Unified IP Ph one Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during cal ls or while idle on their d[...]

9-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting a nd Maintenance Cisco Unified IP Phone Resets Unexpecte dly Checking Static IP Address Settings If the phone has been assigned a static IP address, veri fy that you have entere d the correc[...]

9-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance General Trouble shooting Tips Step 4 From Cisco Unified Communicat ions Manager , choose System > Server and verify that the server is referred to by its IP address and n[...]

9-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting a nd Maintenance General Troubleshootin g Tips Changing the telephon e configuration. By default, the network configuration opt ions are locked to prevent users from making changes that coul[...]

9-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Resetting or Restorin g the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unif[...]

9-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting a nd Maintenance Monitoring the Voice Quality of Calls Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the fol lowin g infor matio n is erased or [...]

9-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Where to Go for More Trou bleshoot ing Information Note Concealment ratio and concealment seconds are prima ry measurements based on frame loss. A Co nceal Ratio of zero in[...]

9-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting a nd Maintenance Cleaning the Cisco Un ified IP Phone Cleaning the Cisco Unified IP Phone T o clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the pho ne and the [...]

9-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Cleaning the Cisco Unified IP Phone[...]

A-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , you are likely the primary source of in format ion for Cisco Unified IP Phone users in your network or company . It is impo[...]

A-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix A Providing Information to Users Via a Website How Users Subscr ibe to Services and Configure Phone Fe atures How Users Subscribe to Services and Configure Phone Features End users can perform a variety of ac[...]

A-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix A Providing In formation to Users Via a Website How Users Configure Persona l Directory Entries How Users Configure Personal Directory Entries Users can configure personal di rectory entries on the Cisco Uni[...]

A-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Directory Entr ies Step 9 T o complete the process, follow the steps in the “Configur ing the Synchroni zer” section on page A-[...]

B-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX B Supporting International Users T ranslated and localized versions of the Cisco Unified IP Phones are availa ble in seve ral languages. If you are supporting Cisco Unified IP Phones in a non-En glish envir[...]

B-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix B Supporting International Users Support for Inte rnational Call Logging international escape co de for your location. In addition, while the cal l log or directory entry may display the full international nu[...]

C-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX C Technical Specifications The following sections de scribe the te chnical specificatio ns for the Cisco Unified IP Ph one 6900 Series. • Physical and Operating Environment Specifications, page C-1 • Ca[...]

C-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix C Tec hnical Specific ations Cable Specificatio ns Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/10 0BaseT connection (labeled 10/1 00 SW o[...]

C-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix C Technical Specific ations Network and Acce ss Port Pinouts 5 BI_DD- 6 BI_DA- 7 BI_DC+ 8 BI_DC- Note “BI” stands for bi-directional, whil e DA, DB, DC and DD stand for “Data A”, “Data B”, “Dat[...]

C-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix C Tec hnical Specific ations Network an d Access Port Pinouts[...]

D-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX D Basic Phone Administration Steps This appendix prov ides minimum, basic configurat ion steps for you to do the follo wing: • Add a new user to Cisco Unified Communications Man ager Administration • Co[...]

D-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Adding a U ser to Cisco Unified Communic ations Manager Adding a User to Cisco Un ified Communications Manager This section describes steps for adding a user to Cisco Unifi[...]

D-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Ad ministration Steps Adding a User to Cisco Unified Communications Manager Adding a User From an Ex ternal LDAP Directory If you added a user to an LDAP Direct ory (a non- Cisco Unified Commu [...]

D-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Configuring the Ph one Example : 26640 (John Do e’ s internal company telephon e number) Step 3 Click Save . Step 4 Proceed to the section Configuring the Phone, page D-4[...]

D-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Ad ministration Steps Configuring the Phone Note Phone button templates are defined on th e Phone Button T emplate Configuration window of Cisco Un ified Communications Man ager Administration [...]

D-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Configuring the Ph one T o identify the settings that ar e contained in the profile, choose System > Security Profile > Phone Security Profile . Note The security pro[...]

D-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Ad ministration Steps Configuring the Phone Note This setting applies only t o the current device unless you check t he check box at right (Update Shared Device Settings) and click the Propagat[...]

D-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Performing Fina l End User Configur ation Steps Performing Final End User Configuration Steps If you are not already on the End User Configu ration page, choose User Manage[...]

E-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 This appendix contain s information on installing the wall mount for use with the Cisco Unified IP Phone 69 21, 6941, and [...]

E-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Before You Begin Before You Begin Y ou will need these tools to install the bracket: • #1 and #2 Phillip s-head screwdriv[...]

E-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Figur e E-2 Mounting the W all Brack et Level wall bracket on wall Mark mounting holes through brack[...]

E-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 2 Attach the phone bracket to the I P phone ( Figure E-3 ). a. Detach the handset cord (and hea[...]

E-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 3 Remove the handset wall ho ok in the handset rest, rot ate the hook 180 degrees, and rein ser[...]

E-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 4 Attach the Ethernet cabl e to the 10/100 SW networ k port and wall jack. If you are connectin[...]

E-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 5 Attach the phone to the wall bracket by inser ting the tabs on the top of the phone bracket i[...]

E-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket[...]

F-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX F Cisco Unified IP Phone Non-Lockable Wall Mount This appendix contain s information on installing the fo llowing product: • ADA Non-Lockable W all Mount Kit for 6900 Series: Inst alled on the Cisco Unifi[...]

F-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series The following figu re shows the phone with the w all mount kit from the side. Figur e F-2 Side V iew of AD A[...]

F-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series • One phone bracket • One wall bracket • Four #8-18 x 1.25-inch P hillips-head screws with four an ch[...]

F-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-4 Mou nt the W all Brac k et Step 2 Attach the phone bracket to the I P phone. a. Detach the hands[...]

F-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series Figur e F-5 At tach Phone Br ack et Step 3 Attach the cables. a. Attach the Ethernet cabl e to the 10/100 S[...]

F-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-6 At tach Cables Step 4 Attach the phone to the wall bracket by inser ting the tabs on the top of [...]

F-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series Figur e F- 7 T ab L o c a t i o n T o remove the phone and mounting plate from the wal l bracket, you must [...]

F-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-8 Dis enga ge t ab s 3 45760[...]

IN-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SCCP) OL-19025-01 INDEX A abbreviated dialing 5-2 AC adapter, connecti ng to 3-5 access, to phone settings 4-2 access port configuring 4-5 connecting 3-5 forwarding packets to 8-7 purpose 3-3 access to phone settings 4-1 adding Cisc[...]

Index IN-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 adding manually to Ci sco Unified Communicat ions Manager 2-9 adding to Cisco Unified Commu nications Manager 2-7 cleaning 9-13 configuration checklist 1-14 configuration requirements 1-13 configuring user se[...]

Index IN-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SCCP) OL-19025-01 verifying settings 9-4 DNS Server 1-5 4-6 documentation additional i-xii Domain Name 4-4 Domain Name System (DNS) 4-4 Domain Name System (DNS) server 4-6 do not distu rb 5-7 E enterprise parameters call forwa[...]

Index IN-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 hunt group 5-8 log out of hunt groups 5-9 Hypertext Transfer Protoco l See HTTP I idle display configuring 6-3 viewing settings 6-4 XML service 6-3 installing Cisco Unifie d Commu nicati ons Managerconfigurat[...]

Index IN-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SCCP) OL-19025-01 TFTP Server 1 4-7 options Admin. VLAN ID 4-4 CDP on PC port 8-7 CDP on switch port 8-7 Domain Name 4-4 Host Name 4-4 IPv4 TFTP Server 2 4-7 Operational VLAN ID 4-4 PC Port Configurat ion 4-5 PC VLAN 4-5 SW Po[...]

Index IN-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 Private Line Automated Ringdown ( PLAR) 5-10 Programmable Feature B utton 1-20 programmable lin e button 1-20 programmable lin e button, description of 1-3, 1-5, 1-8 Programmable Line Key (PLK ) 1-20 programm[...]

Index IN-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SCCP) OL-19025-01 T TCP 1-10 technical specifications, fo r Cisco Unified IP Phone C-1 telephony features abbreviated dialing 5-2 audible message waiting in dicator 5-2 auto answer 5-2 auto pickup 5-2 block external to externa[...]

Index IN-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 phones resetting 9-7 physical connection 9-6 services on Cisco Unif ied Communications Manager 9-4 TFTP settings 9-3 VLAN configuratio n 9-7 U User Datagram Protocol See UDP User Options web page description [...]