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Cisco Systems OL-23857-01 manual

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  • Page 1

    Americas Headquarters: © 20 1 0 Cisco Systems, In c. All rights reserved. Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA Cisco Unity Express 8.0 Voice-Mail System User’s Guide for Advanced Features OL-23857-01 First Published: October 26, 2010 This guide pro vides information about using some o f the advanced v oice-mail[...]

  • Page 2

    2 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Restrictions • Changing Y our Recorded Name , page 27 • What to Do When Recei ving Notifi cations by Phone, page 28 • Recording a Li ve Con versation, page 28 • Receiv ing V oice-mail Messages in Y our E-mail, page 29 Part II—Cisco Unity Express Voice-M[...]

  • Page 3

    3 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Related Documents V oiceV iew Exp ress has an inactivity ti meout paramete r , after which the V oiceV iew Express session is automatically logged out wit hout notification . • If you are logg ed in to V oiceV ie w Express using your Cisco U nified IP phone and [...]

  • Page 4

    4 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Cisco Unity Express by Phone Accessing Cisco Unity Express by Phone Dial the internal or e xternal phone number to call Cisco Unity Expre ss. • If you are asked for a PIN, enter it and press # . Note If you are calling from someone el se’ s phone, p[...]

  • Page 5

    5 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Voice-mail Options Voice-mail Options After dialing in to Cisco Unity Express, you can choose the follow ing options from the main menu: Calling the Message Sender Using Live Reply Note T o call the message sender using the li ve reply f unction, the fu nction mus[...]

  • Page 6

    6 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Managing Fax Messag es Managing Fax Messages Cisco Unity Express can recei ve an d process faxe s t hrough the voice-mail system. Fax es can be forwarded, marked as new , saved, deleted, an d undeleted similarly to re gular voice messages. Additionally , you can [...]

  • Page 7

    7 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Managing Fax Message s Setting Up and Using a Printer for Faxes T o identify the f ax printer and print a fax: Step 1 Dial in to the Cisco Unity Expr ess system, and press 1 to listen to messages. Step 2 Select the fax, then press 8 to send the fax t o a local pri[...]

  • Page 8

    8 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Delivering Nonsubsc riber Messages Delivering Nonsubscriber Messages Y ou can compose voice messages for deliv ery to ex ternal numbers or nonsubscribers. Y ou can set up deliv ery dates for up to o ne year in advance. Step 1 Perform steps in the “ Accessing Ci[...]

  • Page 9

    9 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Recording the Message Step 1 In the nonsubscriber deliv ery me nu, press # to re cord your m essage. Step 2 Press # when you finish recording. Step 3 Press 1 to access Message Options. Se e the “ Accessing Me ssage Options” section on [...]

  • Page 10

    10 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Greetings are messages that callers hear when they reach your voice mail. Y ou can have th e following greetings : • Standard greeting—Normal greeting played to callers when they reach your voice mail. This can be either the default [...]

  • Page 11

    11 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Note Either standard or one of t he multiple alternate gree tings can be enabled at a time, b ut all or none of the state based greetings can be enabled at the sa me time. Managing Greetings Step 1 Perform steps in the “ Accessing Cisco[...]

  • Page 12

    12 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 7 Press 7 to edit other greetings. Step 8 Press 8 to play all your greetin gs. Step 9 Press 0 for help and press * to e xit. Rerecording Your Standard Greeting T o rerecord your standard greeting: Step 1 In the Greetings menu, press[...]

  • Page 13

    13 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Y ou c an set up Cisco Unity Express to notify you of newly recei ved v oic e-mail messages by phone, pager , or e-ma il. Cisco Unity Expres s contacts your de vice to inform you that you ha ve recei ved a voice-mail message. Y ou can als[...]

  • Page 14

    14 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 2 After selecting the de vice you want t o configure, you can select the f ollowing actions b y number: Changing the Notifica tion Phone Number Step 1 After pressing 3 in the Message Notif ication Menu to change the notif ication ph[...]

  • Page 15

    15 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Setting Extra Digits Extra digits are numbers that are sent by Cisco Unity Express after the phone or pager has answered i ts notif ication call. For e xample, you might use e xtra digi ts to reach a certain e xtension after dialing a mai[...]

  • Page 16

    16 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 2 If you conf igured notif ication for at least a half hour of that day , the system plays the not ification schedule. Enter a number to listen to the schedule for another day , or press * to exit and return to the Message Notif ica[...]

  • Page 17

    17 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Step 7 If you entered a v alid time, the system tells you the times you ha ve selected for not ifications. Press one of the following numbers: • 1 —Sav e the schedule. Then do one of the fo llowing: – Press 1 to set up an additio na[...]

  • Page 18

    18 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Changing Notification Preferences Y ou can change notif ication preferences to specify th e types of messages about which you want to b e notif ied. For examp le, you can hav e notification s sent for all messages, or urgent messages onl[...]

  • Page 19

    19 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Step 6 After pressing 5 , press one of the follo wing numbers: Playing Your Cascading Notification Rules Use the cascading settings pl ayback menu to play your curren t notification rules. The playback wil l list the subscribers set to re[...]

  • Page 20

    20 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Changing Cascading Notification Rules Step 1 T o change a cascading rule, press 2 in the Change Cascading Settings menu. Step 2 Each subscriber na me and extensio n with a cascading rul e is spoken. On the dial pad, en ter the number of [...]

  • Page 21

    21 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Accessing the Distribution Lists Menu T o access the Distribution Lists Menu, perform the follo wing steps: Step 1 Perform steps in the “ Accessing Cisco Unity Express by Phone” secti on on page 4 to reach the main voi ce-mail menu. S[...]

  • Page 22

    22 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns During list re view , you can select the follo wing actions b y number: Adding a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 2 . Step 2 Enter the number of an empty , unconfigu red list (1 to 5). Step 3 Follo [...]

  • Page 23

    23 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Adding a Member to a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 2 and select the list number . Step 2 Press 1 to add a member . Step 3 Enter the member name (default), or press ## to switch between addressing [...]

  • Page 24

    24 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 4 During recording, you can select one o f the following actions b y number: Deleting a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 3 . Step 2 Enter the list number (1 to 5), or press ## to switch from nu[...]

  • Page 25

    25 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions During list re view , you can select the follo wing actions b y number: Adding a Public Distribution List Note Y ou must hav e the Manage Public Lists pri vilege to add a pub lic distribution list. Cont act your system administrator . Ste[...]

  • Page 26

    26 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 3 Enter the member name (defaul t), or press ## to switch from addressing by name to addressing by number . Step 4 Press # after each entry . Step 5 If multiple member names appear , choose the member by number . Step 6 Press # to s[...]

  • Page 27

    27 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Deleting a Public Distribution List Note Y ou must be an owner of a public dist ribution list or be assigned th e Manage Public Lists privi lege to delete the list. Co ntact your system administrator . Step 1 In the Distrib ution Lists Me[...]

  • Page 28

    28 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 What to Do W hen Receiv ing Notifications by Phone Step 6 Y our newly record ed name plays. Press * to keep it, or to r erecord, wait for the tone and say your f irst and last name. When done, press # . What to Do When Receiving Notifications by Phone When you r[...]

  • Page 29

    29 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Receiving Voic e-mail Messages in Your E-mail Step 4 T o end the live record func tion, press the End button or hang up . The recorded con versation is sav ed as a voice message in the mailbox of the sub scriber who initiated the recording. Receiving Voice-mail M[...]

  • Page 30

    30 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Receiving Voice-mail Message s in Your E-mail After Receiving Voice-Mail Messages After you receiv e voice-mail messages in your e-mail, you can perform the following actions: • Listen to messages—T ypically , you can double-click th e .wa v file message att[...]

  • Page 31

    31 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Cisco Unity Exp ress Using Your Cisco Un ified IP Phone and VoiceView Express Accessing Cisco Unity Express Using Your Cisco Unified IP Phone and VoiceView Express Note T o use Cisco V oiceV ie w Express, it must f irst be configured and activ ated by y[...]

  • Page 32

    32 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Cisco Unity Express Using Your Cisco Unified IP Phone and VoiceView Express Supported Cisco Unified IP P hones for VoiceView Express The follo wing phones support V oiceV ie w Express in Cisco Unity Express 8.0: • Cisco Unif ied IP Phone 7921 • Cis[...]

  • Page 33

    33 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Logging In To VoiceView Express Logging In To VoiceView Express Ti p If your voice mailbox i s not initialized and you do n ot have a PIN, yo u cannot log in to Vo i c e V i e w Express. T o enable access to V oiceV iew Exp ress, first call your v oice mailbox fr[...]

  • Page 34

    34 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express Step 6 If your v oice mailbox contains an expired message, press Lis ten , Save , or Delete for each expired message. The Personal Mailbox menu appears. Logging In if Your PIN is Expired T o log into V oiceV i[...]

  • Page 35

    35 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending M essages in VoiceView Express While listenin g to a message , you can press any of the fo llowing soft ke y s: After listening to a message, you can pr ess any of the follo wing soft ke ys: Ti p See the “Managing Y our Inbox” secti on [...]

  • Page 36

    36 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express Listening to Voice Messages T o open your inbox and listen t o voice-mail messages: Step 1 Perform steps in the “Logging In T o V oiceV iew Ex press” section on page 33 to display the Personal Mailbox menu[...]

  • Page 37

    37 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending M essages in VoiceView Express • Mark as Priv ate—Mark or un mark message to be sent. • Message Deli very T ime—Display Send Message menu. See the “Specifying Deliv ery Time” section on page 39 to schedule delivery of message to[...]

  • Page 38

    38 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express • Done—Display the Send Message menu. Step 6 T o send im mediately after rec ording a message, p ress Send ; otherwise, choose an y of the followi ng and press Select : • Listen to Introdu ction—Play r[...]

  • Page 39

    39 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending M essages in VoiceView Express • Record Again—Swit ch on the microphone and be gi n recording. Say your message, then press Stop . • Edit Recipients—Return to Reci pient List menu where you can add or remove recipients. • Mark as [...]

  • Page 40

    40 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Managing Your Inbox Step 6 When you complete your recording, pr ess Stop . Step 7 T o send immediately a fter recording the message, press Send . Otherwise, choose any of the follo wing and press Select : • Listen to Recorded Message —Play message to be sent[...]

  • Page 41

    41 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Personalizing Your Setting s Changing the Sort Order of Your Inbox T o change the sort order of messages in your inbox: Step 1 Perform the step s in the “Logging In T o V oiceV iew Express” section on p age 33 to display the Personal Mailbox menu. Step 2 From[...]

  • Page 42

    42 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Personalizin g Your Settings Managing Your Greetings Greetings are messages that callers hear when they reach your v oice mail. • Standard Greeting—No rmal greeting that callers hear . This can be either the def ault greeting or a personalized greeting that [...]

  • Page 43

    43 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Personalizing Your Setting s Step 4 From the Message Settings menu, choose Message No tifications and press Sel ect . Step 5 Choose the notif ication device to b e configured and press Select . Step 6 From the de vice menu, choose any of the follo wing and press [...]

  • Page 44

    44 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Personalizin g Your Settings T o use the Notificati on Schedule menu for a de vice: Step 1 From the Notif ication Schedule menu, choose one of the fol lowing and press Select : • V ie w Current Schedule—V iew the weekly notif ication schedule for this de vic[...]

  • Page 45

    45 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Logging In to Gene ral Delivery Mailboxes Recording Your Name T o record your name: Step 1 Perform the step s in the “Logging In T o V oiceV iew Express” section on p age 33 to display the Personal Mailbox menu. Step 2 From the Personal Mailbox menu , choose [...]

  • Page 46

    46 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Administering Broadcast Messages Step 3 Choose the desired mailbox and press Sel ect . Administering Broadcast Messages Note The “ Administer Broadcast Msgs” item is listed in your Personal Mailbox menu only i f you have broadcast or local-b roadcast privile[...]

  • Page 47

    47 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Administering Broadcast Messages Sending Broadcast Messages to Select Locations Note Not all menu items are vali d for all users. If you receiv e a “Ne tworking messaging is disa bled” message, this feature is disabled . T o record and send a broadcast me ssa[...]

  • Page 48

    48 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Where to Go Next Specifying Start or End Time T o specify a start or end time for a broadcast message to be sent: Step 1 From the menu, choose one of the fol lowing and press Select . After you make your selection and perform any additional required steps, the S[...]

  • Page 49

    49 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Where to Go Nex t DISCLAIMER FOR RECORDING A CONVERSATION The use of monitoring, reco rding, or listening devices to eavesdrop, mon itor, retrieve, or record phone conversat ions or other sound activities, whether or not contemp oraneous with transmission, may be[...]

  • Page 50

    50 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Where to Go Next[...]