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Cisco Systems OL-23884-03 manual

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  • Page 1

    Americas Headquarters: © 20 12 Cisco S ystems, Inc. All rights reserved. Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA Cisco Unity Express 8.6 Voice-Mail System User’s Guide for Advanced Features OL-23884-03 Updated: November 8, 2012 This guide pro vides information about using some o f the advanced v oice-mail features[...]

  • Page 2

    2 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Restrictions • Changing Y our Recorded Name , page 27 • What to Do When Recei ving Notifi cations by Phone, page 28 • Recording a Li ve Con versation, page 28 • Receiv ing V o ice-mail Messages in Y our E-mail, page 29 Part II—Cisco Unity Express Voice-[...]

  • Page 3

    3 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Related Documents V oiceV ie w Express has an inacti vity timeout paramete r , after which the V oiceV iew Express session is automatically logged out wit hout notification . • If you are logg ed in to V oiceV ie w Express using your Cisco Unif ied IP phone and [...]

  • Page 4

    4 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Cisco Unity Expr ess by Phone Accessing Cisco Unity Express by Phone Dial the internal or e xternal phone number to call Cisco Unity Express. • If you are asked for a PIN, enter it and press # . Note If you are calling from someone el se’ s phone, p[...]

  • Page 5

    5 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Voice-mail Options Voice-mail Options After dialing in to Cisco U nity Express, you ca n choose the foll owing options fro m the main menu: Calling the Message Sender Using Live Reply Note T o call the message sender using the li ve reply f unction, the fu nction [...]

  • Page 6

    6 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Managing Fax Messag es Managing Fax Messages Cisco Unity Express can recei ve an d process faxe s t hrough the voice-mail system. Fax es can be forwarded, marked as new , saved, deleted, an d undeleted similarly to re gular voice messages. Additionally , you can [...]

  • Page 7

    7 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Managing Fax Message s Setting Up and Using a Printer for Faxes T o identify the f ax printer and print a fax: Step 1 Dial in to the Cisco Unity Expr ess system, and press 1 to listen to messages. Step 2 Select the fax, then press 8 to send the fax t o a local pri[...]

  • Page 8

    8 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Delivering Nonsubsc riber Messages Delivering Nonsubscriber Messages Y ou can compose v oice messages for delivery to e x ternal numbers or nonsubscribers. Y ou can set up deliv ery dates for up to o ne year in advance. Step 1 Perform steps in the “ Accessing C[...]

  • Page 9

    9 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Recording the Message Step 1 In the nonsubscriber deliv ery me nu, press # to re cord your messa ge. Step 2 Press # when you finish recording. Step 3 Press 1 to access Message Options. Se e the “ Accessing Me ssage Options” section on [...]

  • Page 10

    10 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Greetings are messages that callers hear when they reach your voice mail. Y ou can ha ve the follo wing greetings : • Standard greeting—Normal greeting played to callers when they reach your voice mail. This can be either the default[...]

  • Page 11

    11 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Note Either standard or one of t he multiple alternate gree tings can be enabled at a time, bu t all or none of the state based greetings can be enabled at the sa me time. Managing Greetings Step 1 Perform steps in the “ Accessing Cisco[...]

  • Page 12

    12 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Step 7 Press 7 to edit other greetings. Step 8 Press 8 to play all your greetin gs. Step 9 Press 0 for help and press * to e xit. Rerecording Your Standard Greeting T o rerecord your standard greeting: Step 1 In the Greetings menu, press[...]

  • Page 13

    13 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Y ou can set up Cisco Unity Express to notify you of newly recei ved v oice-mail messages by phone, pager , or e-ma il. Cisco Unity Ex press contacts your device to inform you that you ha ve recei ved a voice-mail message. Y ou can also s[...]

  • Page 14

    14 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Step 2 After selecting the de vice you want t o configure, you can select the f ollowing actions b y number: Changing the Notifica tion Phone Number Step 1 After pressing 3 in the Message Notif ication Menu to change the notif ication ph[...]

  • Page 15

    15 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Setting Extra Digits Extra digits are numbers that are sent by Cisco Unity Express after the phone or pager has answered its notif ication call. For e xample, you might use e xtra digi ts to reach a certain e xtension after dialing a main[...]

  • Page 16

    16 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Step 2 If you conf igured notif ication for at least a half hour of that day , the system plays the notif ication schedule. Enter a number to listen to the schedule for another day , or press * to exit and return to the Message Notif ica[...]

  • Page 17

    17 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Step 7 If you entered a v alid time, the system tells you the times you ha ve selected for not ifications. Press one of the following numbers: • 1 —Sav e the schedule. Then do one of the fo llowing: – Press 1 to set up an additio na[...]

  • Page 18

    18 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Changing Notification Preferences Y ou can change notification pr eferences to specify th e types of messages ab out which you want to be notif ied. For examp le, you can hav e notifications sent for all messages, or urgent messages on l[...]

  • Page 19

    19 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Step 6 After pressing 5 , press one of the follo wing numbers: Playing Your Cascading Notification Rules Use the cascading settings pl ayback menu to play your curren t notification rules. The playback wil l list the subscribers set to re[...]

  • Page 20

    20 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Changing Cascading Notification Rules Step 1 T o change a cascading rule, press 2 in the Change Cascading Settings menu. Step 2 Each subscriber na me and extensio n with a cascading rule is spoken. On the dial pad, enter the number of th[...]

  • Page 21

    21 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Accessing the Distribution Lists Menu T o access the Distribution Lists Menu, perform the follo wing ste ps: Step 1 Perform steps in the “ Accessing Cisco Unity Express b y Phone” section on page 4 to reach t he main voi c e-mail menu[...]

  • Page 22

    22 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns During list re view , you can select the follo wing actions b y number: Adding a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 2 . Step 2 Enter the number of an empty , unconfigu red list (1 to 5). Step 3 Follo [...]

  • Page 23

    23 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Adding a Member to a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 2 and select the list number . Step 2 Press 1 to add a member . Step 3 Enter the member name (default), or press ## to switch between addressing [...]

  • Page 24

    24 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Step 4 During recording, you can select one o f the following actions b y number: Deleting a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 3 . Step 2 Enter the list number (1 to 5), or press ## to switch from nu[...]

  • Page 25

    25 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions During list re view , you can select the follo wing actions b y number: Adding a Public Distribution List Note Y ou must ha ve the Manage Publi c Lists privile ge to add a public distrib ution list. Contact your system administrator . Ste[...]

  • Page 26

    26 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Step 3 Enter the member name (defaul t), or press ## to switch from addressing b y name to addressing by number . Step 4 Press # after each entry . Step 5 If multiple member names appear , choose the member by number . Step 6 Press # to [...]

  • Page 27

    27 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Deleting a Public Distribution List Note Y ou must be an o wner of a public distrib ution list or be assigned the Manage Public List s privilege t o delete the list. Co ntact your system administrator . Step 1 In the Distrib ution Lists M[...]

  • Page 28

    28 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 What to Do W hen Receiv ing Notifications by Phone Step 6 Y our newly recorded name play s. Press * to keep it, or to rerecord, w ait for the tone and say your f irst and last name. When done, press # . What to Do When Receiving Notifications by Phone When you r[...]

  • Page 29

    29 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Receiving Voic e-mail Messages in Your E-mail Step 4 T o end the live record func tion, press the End button or hang up . The recorded con versation is sav ed as a voice message in the mailbox of the sub scriber who initiated the recording. Receiving Voice-mail M[...]

  • Page 30

    30 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Receiving Voice-mail Message s in Your E-mail After Receiving Voice-Mail Messages After you receiv e voice-mail messages in your e-mail, you can perform the following actions: • Listen to messages—T ypical ly , you can doub le-click th e .wav f ile message a[...]

  • Page 31

    31 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Cisco Unity Exp ress Using Your Cisco Un ified IP Phone and VoiceView Expre ss Accessing Cisco Unity Express Using Your Cisco Unified IP Phone and VoiceView Express Note T o use Cisco V oiceV iew Exp ress, it must first be configured and acti vated by y[...]

  • Page 32

    32 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Cisco Unity Expre ss Using Your Cisco Unified IP P hone and VoiceView Express Supported Cisco Unified IP P hones for VoiceView Express The follo wing phones support V oiceV iew Express in Cisco Unity Express 8.6: • Cisco Unif ied IP Phone 7921 • Ci[...]

  • Page 33

    33 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Logging In To VoiceView Express Logging In To VoiceView Express Ti p If your voice mailbox i s not initialized and you do n ot have a PIN, you cannot log in to V oiceV ie w Express. T o enable access to V oiceV ie w Express, first call y our voice mailbox from yo[...]

  • Page 34

    34 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Step 6 If your v oice mailbox contains an expired message, press Lis ten , Save , or Delete for each expired message. The Personal Mailbox menu appears. Logging In if Your PIN is Expired T o log into V oiceV i[...]

  • Page 35

    35 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending M essages in VoiceView Express While listenin g to a message , you can press any of the fol lowing soft ke ys: After listening to a message, you can pr ess any of the follo wing soft ke ys: Ti p See the “Managing Y our Inbox” secti on o[...]

  • Page 36

    36 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Listening to Voice Messages T o open your inbox and listen t o voice-mail messages: Step 1 Perform steps in the “Logging In T o V oiceV ie w Express” section on page 33 to display t he Personal Mailbox men[...]

  • Page 37

    37 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending M essages in VoiceView Express Figur e 1 F ax Preview Contr ol Butt ons Printing a Fax T o print a fax: Step 1 Perform steps in the “Logging In T o V oiceV ie w Express” section on page 33 to display the Personal Mailbox menu. Step 2 Fr[...]

  • Page 38

    38 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Step 4 Press Options . Step 5 Choose 1 , Print to F ax Number , then press Select. Step 6 Enter the ex tension and press Submit . Replying to a Voice Message Note Y ou can request Cisco Unity Express to make a[...]

  • Page 39

    39 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending M essages in VoiceView Express T o access Live Reply: Step 1 Select the message. Step 2 Press the Reply bu t to n . Step 3 Choose 2 Call <extension> . Press Select . Cisco Unity Express attempts to establish a ca ll to the subscriber [...]

  • Page 40

    40 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Sending Voice Messages T o record and send a voice-mail message: Step 1 Perform steps in the “Logging In T o V oiceV ie w Express” section on page 33 to display t he Personal Mailbox menu. Step 2 From the [...]

  • Page 41

    41 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending M essages in VoiceView Express Specifying Delivery Time Ti p The item number for each hour is the corresp onding designator in 24-hour clock format. F or example, “17” is the item numb er for 5 p.m. The item number for each minute is 1 [...]

  • Page 42

    42 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Managing Your Inbox • Mark as Private —No t av ailable for nonsubscriber del ivery . • Message Delivery Time —Displ ay Send Message menu. See the “Specifying Deli very T ime” section on page 42 to schedule deliv ery of the message to be sent. Specify[...]

  • Page 43

    43 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Personalizing Your Setting s Step 4 Choose a sort order and press Sel e ct to display your inbox, which is sorted in the ne w order . Filtering Messages in Your Inbox T o view a list of all messages of a single category in your inb ox: Step 1 Perform the step s i[...]

  • Page 44

    44 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Personalizin g Your Settings Step 3 From the My Option s menu, choose Greetings and press Select . Ti p The Greetings menu indicates which greeting calle rs hear when they reach your v oice mailbox. On the Greeting menu, “(Active)” appears ne xt to all activ[...]

  • Page 45

    45 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Personalizing Your Setting s Ti p The characte rs permitted in Numb er are 0-9. Inc lude any numbers required to access an outside line in the number f ield. Removing the ph one number by lea ving it blank automatically disables this de vice. • Extra Digits—D[...]

  • Page 46

    46 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Personalizin g Your Settings • Edit for the week days—Modify parameters for Monday to Friday onl y . Step 2 T o designate start and stop time for enabling or disabling notificat ion, choose Enable time range or Disable time rang e and p ress Select , then: a[...]

  • Page 47

    47 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Logging In to Gene ral Delivery Mailboxes Step 2 From the Personal Mailbox menu , choose My Options and press Select . Step 3 From the My Option s menu, choose Personal Settings and press Se lect . Step 4 From the Personal Settin gs menu, choose Change Recorded N[...]

  • Page 48

    48 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Administering Broadcast Messages Administering Broadcast Messages Note The “ Administer Broadcast Msgs” item is listed in your Personal Mailbox menu only i f you have broadcast or local-b roadcast privile ges. This section contains the following procedures: [...]

  • Page 49

    49 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Administering Broadcast Messages Sending Broadcast Messages to Select Locations Note Not all menu items are vali d for all users. If you receiv e a “Ne tworking messaging is disa bled” message, this feature is disabled . T o record and send a broadcast me ssa[...]

  • Page 50

    50 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Where to Go Next Specifying Start or End Time T o specify a start or end time for a broadcast message to be sent: Step 1 From the menu, choose one of the fol lowing and press Select . After you make your selection and perform any additional required steps, the S[...]

  • Page 51

    51 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Where to Go Nex t DISCLAIMER FOR RECORDING A CONVERSATION The use of monitoring, reco rding, or listening devices to eavesdrop, mon itor, retrieve, or record phone conversat ions or other sound activities, whether or not contemp oraneous with transmission, may be[...]

  • Page 52

    52 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Where to Go Next[...]