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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Cisco Systems OL-3053-01, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Cisco Systems OL-3053-01 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Cisco Systems OL-3053-01. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Cisco Systems OL-3053-01 should contain:
- informations concerning technical data of Cisco Systems OL-3053-01
- name of the manufacturer and a year of construction of the Cisco Systems OL-3053-01 item
- rules of operation, control and maintenance of the Cisco Systems OL-3053-01 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Cisco Systems OL-3053-01 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Cisco Systems OL-3053-01, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Cisco Systems service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Cisco Systems OL-3053-01.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Cisco Systems OL-3053-01 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
CH A P T E R 4-1 Cisco CallManager Attendant Con sole User Guide OL-3053-01 4 Using the Call Control Window When you place or answer a call, the call state, the directory number of t he incoming call, the name of the perso n, if av ailable, th e operator direct ory number , and the elapsed time display in the Call Details pane of the Call Control w[...]
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Chapter 4 Using the Call Control W indow Placing Calls from the Call Control Window 4-2 Cisco CallManager Attendant Conso le User Gu ide OL-3053-01 Placing Calls from the Call Control Window T o place a call from the Call Cont rol windo w , perform the follow ing procedure: Procedure Step 1 Click the Operator Line butt on in the upper , righ t corn[...]
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4-3 Cisco CallManager Attendant Con sole User Guide OL-3053-01 Chapter 4 Using the Call Co ntrol Window Performing Call-Control Tasks in the Ca ll Con tro l Win dow T able 4-1 Quic k Ref er en c e T a ble Desired Result Action Performed Answering a Call T o answer a call, perfor m one of the follo wing tasks: • Right-click the call and choose Ans[...]
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Chapter 4 Using the Call Control W indow Performing Call-Cont rol Tasks in the Call Control Window 4-4 Cisco CallManager Attendant Conso le User Gu ide OL-3053-01 Ending a Call T o end a call, perform one of the foll owing tasks: • In the Call Control w indow , righ t-click the call an d choose Hang Up from the context-sensitive menu. • Click t[...]
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4-5 Cisco CallManager Attendant Con sole User Guide OL-3053-01 Chapter 4 Using the Call Co ntrol Window Performing Call-Control Tasks in the Ca ll Con tro l Win dow Retrie ving a Call from Hold (Resume) T o retri ev e a call fro m hold, pe rform one o f the foll owing tasks: • Right-click the call t hat is on hold; choose Resume from the conte xt[...]
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Chapter 4 Using the Call Control W indow Performing Call-Cont rol Tasks in the Call Control Window 4-6 Cisco CallManager Attendant Conso le User Gu ide OL-3053-01 Consult T ransferring T o complete a consult transfer , perform the follo w ing procedure: 1. Perform one of the follo wing tasks: a. Right-click the call that you wa nt to transfer; then[...]
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4-7 Cisco CallManager Attendant Con sole User Guide OL-3053-01 Chapter 4 Using the Call Co ntrol Window Performing Call-Control Tasks in the Ca ll Con tro l Win dow Initiati ng a Conference Call T o initiate an ad hoc conference, perform the follo wing procedure: 1. Perform one of the follo wing tasks: a. Right-click the call and choose Conference [...]
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Chapter 4 Using the Call Control W indow Performing Call-Cont rol Tasks in the Call Control Window 4-8 Cisco CallManager Attendant Conso le User Gu ide OL-3053-01 Parking a Call Note Y ou can park a call only if the server that is associated with t he attendant console runs a version of Cisco CallManager Release 3.3 or later . T o park a call, perf[...]
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4-9 Cisco CallManager Attendant Con sole User Guide OL-3053-01 Chapter 4 Using the Call Co ntrol Window Performing Call-Control Tasks in the Ca ll Con tro l Win dow Retrie ving (Re verting) a Parke d Cal l T o retriev e/rev ert a parked call, perform the following proced ure: 1. Perform the procedure in th e “Parkin g a Call” section on page 2-[...]
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Chapter 4 Using the Call Control W indow Performing Call-Cont rol Tasks in the Call Control Window 4-10 Cisco CallManager Attendant Conso le User Gu ide OL-3053-01[...]