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Cisco Systems OL-5461-02 manual

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Table of contents for the manual

  • Page 1

    B-1 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 APPENDIX B Error Messages This appendix describes the error messages and recommends solutions. It contains the f ollo wing sections: • B.1 Cisco MGM Client Error and W arning Messages, page B-1 • B.2 Cisco MGM Server Error Messages, page B-61 – B.2.1 Critical Server Error Messages, pa[...]

  • Page 2

    B-2 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-103: Fatal error: Connection to the EMS server was lost. The application will be shut down. Recommended Action Restart the application aft er veri fying that the Cisco MGM ser ver i s operational and a[...]

  • Page 3

    B-3 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-111: Your password has expired. You need to set a new password. Do you want to continue? Recommended Action Enter a new password. Error Message EID-112: You are entering a protect ed Cisco domain. Do yo[...]

  • Page 4

    B-4 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-117: Cannot launch a browser. M GM uses the default browser to display the online help. If you want to use a spe cific browser to launch MGM online help, make the default browser for your work station [...]

  • Page 5

    B-5 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-132: User disabled due to a sec urity violation. Contact administrator to enable user account . Recommended Action Contact the administ rator to re-enable the user acc ount. Error Message EID-133: Speci[...]

  • Page 6

    B-6 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-145: Illegal record count. Ente r a positive integer. Recommended Action Enter a positi ve inte ger . Error Message EID-146: Event Export Manager - Cannot create or append to filename . Check access ri[...]

  • Page 7

    B-7 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-159: Selected NEs for software download are of different model types. Recommended Action Reselect the NEs. A ll NEs selected for software do wnload must be the same model type. Error Message EID-160: Ye[...]

  • Page 8

    B-8 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-167: Selected NE list is empty. Select NEs from the Available NEs list. Recommended Action Select at least one NE for the memo ry backup or software d ownlo ad operation. Note Y ou can run the memory r[...]

  • Page 9

    B-9 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-178: An error occurred while mo difying the global MGM configuration. Changes might not be communicated to other MGM clients . Recommended Action Restart the Cisco MGM client and retry . Error Message E[...]

  • Page 10

    B-10 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-186: The request to open the current configuration file was denied. Recommended Action An incorrect server conf iguration ap pears on the Cont rol Panel window . Reopen it and verify that the serv er [...]

  • Page 11

    B-11 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-194: A maximum of n can be configured. You must remove an existing host if you want to add another host . Recommended Action Remove an e xisting Simple Network Man agement Protocol (SNMP) host; then, a[...]

  • Page 12

    B-12 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-209: Could not cancel selected job(s). Action failed. Recommended Action The selected task or job is already runn in g or has already been cancelled. Click the Refresh Data tool to see the current sta[...]

  • Page 13

    B-13 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-218: Some NEs have no ass ociated partitions to downlo ad the image file. Proceed anyway? Recommended Action One or more of the selected N Es hav e no partition selected for do wnload ing the image. Se[...]

  • Page 14

    B-14 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-229: An EFD with the same name already exists. Specify a unique EFD name and retry. Recommended Action Enter a unique EFD name and retry . Error Message EID-230: An OSS IP addres s with the same n ame[...]

  • Page 15

    B-15 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-238: At least one network eleme nt should be allowed. Recommended Action Add at lea st one NE to th e EFD. Error Message EID-239: At least one access elemen t should be allowed. Recommended Action Add [...]

  • Page 16

    B-16 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-248: TID/SID for MGM is mandato ry. Enter a value. Recommended Action Enter a target identifi er (TID) or source identifier (SID) v alue. Error Message EID-249: Threshold values must foll ow the order[...]

  • Page 17

    B-17 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-259: Select a user to modify. Recommended Action Select a user . Error Message EID-260: Select an NE for the user. Recommended Action Select an NE. Error Message EID-261: This user is already defined o[...]

  • Page 18

    B-18 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-269: Database error: Cannot cha nge the user password. Recommended Action A database error occurred during this op eration. V erify that the Cisco MGM database is up and running pr operly . Restart th[...]

  • Page 19

    B-19 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-301: Export data error: Table n ot instantiated. Recommended Action Y ou cannot e xport data before t he table is fully o pen. W ait until the table opens fully; then, click the Export tool. Error Mess[...]

  • Page 20

    B-20 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-310: Graph is not available at this time. Recommended Action The graph could not be st arted because the NE could not be contacted. V erify that the NE is a v ailable and retry . Error Message EID-311[...]

  • Page 21

    B-21 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-319: Error while sorting data i n the database. Recommended Action Restart the Cisco MGM client and retry . Error Message EID-320: Error while attempting rea d/write to the database. Recommended Action[...]

  • Page 22

    B-22 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-331: Error occurred. Table will be closed. Recommended Action Restart the Cisco MGM client and retry . Error Message EID-332: Exception while creating m etadata for object . Recommended Action Restart[...]

  • Page 23

    B-23 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-353: This operation wil l result in deleting the selected user(s) from the database. Press 'OK' to con tinue and 'Cancel' to abort the o peration. Recommended Action Click OK to del[...]

  • Page 24

    B-24 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-408: Error occurred while re ading the DS1 port configurat ion from the database. The data shown may be in consistent with the network elemen t's actual configuration. Recommended Action W ait fo[...]

  • Page 25

    B-25 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-422: Error occurred while reading the VC3 configuration from the database. The data shown may be inco nsistent with the network element ’s actual configuration. Recommended Action W ait for a fe w mi[...]

  • Page 26

    B-26 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-453: Protection group must have working card(s). Recommended Action Select a protection group that co ntains at least one w orking card. Error Message EID-454: Enter valid values for the protection gr[...]

  • Page 27

    B-27 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-463: 0.0.0.0 is not a valid SNTP server IP address. Enter a valid IP address. Recommended Action Enter a valid IP address. Error Message EID-464: Cannot create Ethernet thr esholds on the following por[...]

  • Page 28

    B-28 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-505: Database error: Error occurred while adding the new group to the database. Recommended Action A database e rror occurred while ad ding the new group. V erify that the Cisco MGM database is up and[...]

  • Page 29

    B-29 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-520: Database error: Error occurred while adding the new NE to the database. Recommended Action A database error occurred while adding the n ew NE. V erify that the Cisco MGM database is up and running[...]

  • Page 30

    B-30 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-530: An error occurred while re ading data from the database. Recommended Action Exit and restart the Cisco MGM clie nt. Error Message EID-531: A domain with th e same name already exists. Specify a u[...]

  • Page 31

    B-31 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-539: Database error: Cannot mod ify the network element name. Recommended Action A database error occurred during this op eration. V erify that the Cisco MGM database is up and running pr operly . Rest[...]

  • Page 32

    B-32 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-549: Database error: Cannot set the NE type in the database. Recommended Action A database error occurred during this op eration. V erify that the Cisco MGM database is up and running pr operly . Rest[...]

  • Page 33

    B-33 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-559: User Password is a mandato ry field. Enter a unique user password and retry. Recommended Action Enter a unique user password. Error Message EID-560: Enter a username with at l east 6 characters. R[...]

  • Page 34

    B-34 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-569: No objects are assigned to the user. Assign at least one object to the user. Recommended Action Assign an object to the user . Error Message EID-570: Database error: Cannot cre ate the new user t[...]

  • Page 35

    B-35 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-576: Database error: Cannot ass ign ports to the user. Recommended Action A database error occurred during this op eration. V erify that the Cisco MGM database is up and running pr operly . Restart the[...]

  • Page 36

    B-36 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-585: The “to” IP Address is low er than the “from” IP Address. Recommended Action This error occurs during the add ition of b ulk NEs. Make sure that the T o IP Address is greater than the Fro[...]

  • Page 37

    B-37 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-598: A database error occurred while deleting the selected group from all references of its parent. T he group might not be deleted com pletely. Recommended Action Restart the Cisco MGM client. Check i[...]

  • Page 38

    B-38 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-623: An error occurred i n response to a topolo gy change. Refresh the view. Recommended Action Close, then reopen the t opology windo w . Error Message EID-628: MGM initialization failed. Cannot conn[...]

  • Page 39

    B-39 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-638: A MGM administrator has modified the MGM domain. As a result, your request to modify the MGM topol ogy is invalid. Try again. Recommended Action While you were adding an NE or grou p to an ex isti[...]

  • Page 40

    B-40 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-649: A duplicate target is not allowed. Recommended Action Specify a targ et that has not been used before. Error Message EID-650: Specify a target. Recommended Action Specify a tar get . Error Messag[...]

  • Page 41

    B-41 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-663: Circuit ID length cannot e xceed 64 characters. Recommended Action Enter a circuit ID that does not exceed 64 characters. Error Message EID-664: Circuit description cannot exceed 256 characters. R[...]

  • Page 42

    B-42 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-676: Some of the data was not e xported correctly. See the file filename for details. Recommended Action A malfunction occurred while displayi ng data in the property sheet. A parameter cannot be expo[...]

  • Page 43

    B-43 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-700: An error occurred while sa ving node coordinates to the database. Refresh the view and retry . Recommended Action Click the Refresh Data tool to re fresh the vi ew and recustomize the coordinates.[...]

  • Page 44

    B-44 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-712: An error occurred while lo ading the link from the database. Recommended Action Restart the Network Map. If the error persists, e xit the Cisco MGM client and retry . Error Message EID-713: An er[...]

  • Page 45

    B-45 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-722: Circuits must be created be tween two nodes that are in servi ce and available. Recreate the circuit. Recommended Action Recreate the c ircuit. Error Message EID-723: Links cannot be created betwe[...]

  • Page 46

    B-46 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-733: The node is not available or there are no available physical termination points for the given lin k size. Recommended Action All link terminatio n points have links for th e specified link size. [...]

  • Page 47

    B-47 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-800: Selected NEs are invalid o r unreachable. Recommended Action This error occurs because all NEs under a gro up are in service or under maintenance but are not reachable, or because the NEs are reac[...]

  • Page 48

    B-48 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-817: Select a topology to delet e. Recommended Action Select a topology to delete. Error Message EID-833: Invalid source or destinat ion selected for routing. Recommended Action Select a valid source [...]

  • Page 49

    B-49 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-857: Failed to provision L2 ser vice. Recommended Action If the topology is not synchro nized, close the L2 service wizard and try agai n after the topology sy nchronization is compl ete. If th ere is [...]

  • Page 50

    B-50 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-866: Select only one L2 service from the table. Recommended Action Select one L2 service. Error Message EID-868: No L2 service is selected to show drops. Sele ct an L2 service. Recommended Action Sele[...]

  • Page 51

    B-51 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-878: Failed to Reset General at tributes of L2 Service. Recommended Action Close the m odify L2 servi ce window and try again. Error Message EID-879: Failed to Reset QoS values for L2 Service. Recommen[...]

  • Page 52

    B-52 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-906: Destination is not fully s pecified. Recommended Action Specify the destination NE and CTPs. Error Message EID-907: Slot selection is mandator y. Select the slot and retry. Recommended Action Sel[...]

  • Page 53

    B-53 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-917: Sources cannot be the same . Recommended Action Y ou cannot sele ct the same CTPs for the source and secondary source. Select a different source or secondary source and retry . Error Message EID-9[...]

  • Page 54

    B-54 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-932: Failed to route circuit. Recommended Action The server is no t ready . W ait se v eral minutes; then , reopen the Circuit wizard and try again . Error Message EID-934: Failed to add drops. Recomm[...]

  • Page 55

    B-55 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-942: Delete job already in prog ress on the selected circuit(s). Wait until the job completes. Recommended Action Y ou cannot delete th is circuit because the delete request has been submitted on this [...]

  • Page 56

    B-56 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-949: Number of circuits must be greate r than or equal to 1. Enter a valid number and retry. Recommended Action Enter a value that is grea ter than or equal to 1. Error Message EID-950: Failed to upgr[...]

  • Page 57

    B-57 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-960: Failed to change the circu it state. Recommended Action Check if the Cisco MGM serv er is up and runnin g. T ry agai n when the serv er is av ailabl e. Error Message EID-961: The circuit name alre[...]

  • Page 58

    B-58 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-972: When 'Ignore All Customer IDs' is not selected, at least one customer ID must be added to the Sel ected Names list. Recommended Action Add at lea st one customer ID to the Se lected Nam[...]

  • Page 59

    B-59 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Client Error and Warning Messages Error Message EID-987: There are no possible Ethe rnet nodes to add. Recommended Action No action. Error Message EID-988: Cannot create monitor circ uits on this termination point. Recommended Action No action. Error Me[...]

  • Page 60

    B-60 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Client Error a nd Warning Messag es Error Message EID-1015: Failed to retrieve receiv ed text. Recommended Action V erify that the Cisco MGM serv er is up and runni ng. Check the NE connectivity . V e rify that the provision ed card is present in the slo[...]

  • Page 61

    B-61 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s B.2 Cisco MGM Server Error Messages Cisco MGM server error messages appear in the Error Log and ha v e the follo wing syntax: Date time : filename(line number) : module-severity-error_ID : error_message Example: 01/01/03 09:56:01 [...]

  • Page 62

    B-62 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-404: Unable to connect to datab ase. Recommended Action The application f ailed to log i nto the Or acle database. V erify that the database and the listener s are runnin g. There might be a license problem. Al so[...]

  • Page 63

    B-63 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-1025: Could not get access to one of the circuit nodes. Verify that you have user privileges for all of the nodes in this circuit. Contac t the administrator if the problem persist s. Recommended Action V erify t[...]

  • Page 64

    B-64 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-1034: Failed to cancel the roll . Recommended Action Contact your system administrator . Error Message EID-1035: Failed to finish the roll . Recommended Action Contact your system administrator . Error Message EID[...]

  • Page 65

    B-65 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Step 3 Correct the problem and pe rform the operation again. Step 4 If the problem persists, con tact the system ad ministrator . Error Message EID-1052: Error occurred while addi ng the span. Recommended Action Click the Details [...]

  • Page 66

    B-66 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-1060: Error deleting. Recommended Action Click the De tails button to vie w the reason why the delet ion failed. F or more information, cont act Cisco technical sup port. Error Message EID-1061: Error creating rin[...]

  • Page 67

    B-67 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-2026: Exception string occurred while in itializing the NE Service. Trying to stop the service. Recommended Action Restart the Cisco MGM server . If the prob lem persists, contact Cisco technical support with the[...]

  • Page 68

    B-68 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-6050: Exception. This m ethod is not implement ed for this network element. Recommended Action Contact Cisco techni cal support. Error Message EID-6051: Exception occurred while retrieving NE information. Recommen[...]

  • Page 69

    B-69 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-212: Error waiting on a semapho re. Recommended Action If the Cisco MGM server starts, ig nore this i nternal err or . If the server does not start, increase the memory or sw ap space on the server workstation. E[...]

  • Page 70

    B-70 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-237: Timer thread exiting. Recommended Action If the timer thread exits, the softw are and conf igu ration upload/do wnload wi ll not work prop erly . Restart the serv er . Error Message EID-238: Unable to schedul[...]

  • Page 71

    B-71 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-606: Active alarm recovery loop ing for NE ID . Recommended Action The Cisco MGM server cannot recover the acti v e or standing alarms on the NE because of a loop in the SNMP ag ent on the NE. Restart the NE. Err[...]

  • Page 72

    B-72 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-819: Selected topology is undergoing Resync. Ple ase wait until the L2 Topology Resync is completed. Recommended Action W ait until the topol ogy resynchr onization is compl eted. Error Message EID-820: Some of th[...]

  • Page 73

    B-73 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-828: There are no M-cards in th e topology. Recommended Action Check whether a ll the ML-series cards are present and try again. If the problem persists, contact Cisco technical sup port. Error Message EID-902: C[...]

  • Page 74

    B-74 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-2014: Exception: string . Recommended Action If you are havi ng operational problems, co ntact Cisco technical suppor t with this error message. Otherwise, ignore th is error message; no action is req uired. Error[...]

  • Page 75

    B-75 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-2030: EventDispatcher received is null. Recommended Action If you are havi ng operational problems, co ntact Cisco technical suppor t with this error message. Otherwise, ignore th is error message; n o action is [...]

  • Page 76

    B-76 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-2045: Exception_string occurred while deleting from Circuit Destination Table. Recommended Action If you are havi ng operational problems, co ntact Cisco technical suppor t with this error message. Otherwise, igno[...]

  • Page 77

    B-77 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-2060: Cannot add discovered NE. Error occurred while converting the IP address to a long value. Recommended Action If you are havi ng operational problems, co ntact Cisco technical suppor t with this error messag[...]

  • Page 78

    B-78 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-2069: Exception string occurred while updating NE IP address. Recommended Action If you are havi ng operational problems, co ntact Cisco technical suppor t with this error message. Otherwise, ignore th is error me[...]

  • Page 79

    B-79 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-2086: Exception: value occurred while reading t he ons15454-callback-iiop-listen-port p arameter value from the MGMServer .cfg file. Recommended Action If you are havi ng operational problems, co ntact Cisco tech[...]

  • Page 80

    B-80 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-2204: Software download operati on failed on NE ID because the standby agent version is running. Recommended Action The standby agent vers ion is running. A do wnl oad operation is allo wed only when the activ e a[...]

  • Page 81

    B-81 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-2212: Software download operation failed because of inva lid path parameter. Recommended Action V erify t hat the path nam e (representi ng the path on the TFTP server where the catalog.txt file is locate d) has [...]

  • Page 82

    B-82 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-3016: Cannot register for event s. Recommended Action Open the Co ntrol Panel. Expand MGM and PM Service . Stop and restar t the PM service. If the problem persists, cont act the Cisco MGM administ rator . Error M[...]

  • Page 83

    B-83 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-3031: Error in parsing tick rat e XML. Recommended Action If you are havi ng operational problems, co ntact Cisco technical suppor t with this error message. Otherwise, ignore th is error message; n o action is r[...]

  • Page 84

    B-84 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-4001: Exception: string occurred while connecting the CORBA object to the Object Request Broker (ORB). Recommended Action Restart the Cisco MGM server . If the pr oblem persists, contact Cisco technical support wi[...]

  • Page 85

    B-85 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-4018: Exception: string while registering for the intern al Cisco MGM events with the main server. Recommended Action Restart the Cisco MGM server . If the prob lem persists, contact Cisco technical support with [...]

  • Page 86

    B-86 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-4242: Exception: deletelink ( ) unable to delete manual li nk. Link ID is string . Recommended Action Revie w the reason for failure stated i n the error message. Retry after some time. If the problem persists, co[...]

  • Page 87

    B-87 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-5031: Exception: string occurre d while launching service proce ss. Recommended Action V erify that the server has adequate RAM and swap space as listed in the Cisco Media Gateway Manag er 5.0 Installation Gui de[...]

  • Page 88

    B-88 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-412: No free UDP sockets in poo l. Recommended Action This is an internal error . Restart Cisco MGM if the application is not communicating with any NEs. Error Message EID-413: Invalid SNMP type in packe t. Recomm[...]

  • Page 89

    B-89 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-603: Incorrect trap recvfrom wi th errno = value . Recommended Action This is an internal processing error . If the problem persists, contact Cisco technical support with this error message. Error Message EID-604[...]

  • Page 90

    B-90 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-1404: The ping to the OSI daemo n failed. Recommended Action This is an internal processing error . If the problem persists, contact Cisco technical su pport with this error mess age. Error Message EID-1405: Faile[...]

  • Page 91

    B-91 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-2009: Null object is passed in. Recommended Action If you are havi ng operational problems, co ntact Cisco technical suppor t with this error message. Otherwise, ignore th is error message; n o action is required[...]

  • Page 92

    B-92 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-2024: Exception string occurred while reading t he ne-service-thread-pool-size paramete r value from the MGMServer.cfg fi le. Recommended Action If you are havi ng operational problems, co ntact Cisco technical su[...]

  • Page 93

    B-93 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-2052: Invalid object passed to Circuit Module work. Recommended Action If you are havi ng operational problems, co ntact Cisco technical suppor t with this error message. Otherwise, ignore th is error message; n [...]

  • Page 94

    B-94 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-2082: Exception: value occurred while reading snmp- trap-queue-size parameter value from the MGMServer.c fg file. Recommended Actio n Ch eck the MGMServer .cfg f ile for possible corruption. If the problem persist[...]

  • Page 95

    B-95 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-3004: Incorrect IP address pass ed in IPADDR_CHANGED Event value . Recommended Action Check the newl y changed IP address and modi fy it if you entered t he wrong informatio n. Error Message EID-3005: Cannot writ[...]

  • Page 96

    B-96 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-3014: Cannot collect PM. Writer creation failed. Recommended Action If you are havi ng operational problems, co ntact Cisco technical suppor t with this error message. Otherwise, ignore th is error message; no act[...]

  • Page 97

    B-97 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-4011: The Configuration resync operation cannot be completed because of the non-working operation al state of the network element. Recommended Action If you are havi ng operational problems, co ntact Cisco techni[...]

  • Page 98

    B-98 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-4021: Exception: string while reading configuration requ est queue size from the MGMServer.cfg file. Us ing the default request queue siz e. Recommended Action Restart the Cisco MGM server . If the pr oblem persis[...]

  • Page 99

    B-99 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-4205: Failed to {activate | revert} for NE_name : Detailed_error_message. Recommended Action Follo w the instr uctions gi ve n in the detailed error message. Error Message EID-4206: Exception: The node is no t ma[...]

  • Page 100

    B-100 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-4214: Exception: Failed to get link in database. Recommended Action If you are havi ng operational problems, co ntact Cisco technical suppor t with this error message. Otherwise, ignore th is error message; no ac[...]

  • Page 101

    B-101 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-4224: Exception: deleteLink() C annot Delete an Auto. Discovered Link. Link ID is string . Explanation If you are having operati onal problems, contac t Cisco technical support wit h this error message. Otherwis[...]

  • Page 102

    B-102 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Er ror Messages Error Message EID-4500: Exception: Invalid model type for this operation. Recommended Action If you are havi ng operational problems, co ntact Cisco technical suppor t with this error message. Otherwise, ignore th is error message[...]

  • Page 103

    B-103 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Error Message s Error Message EID-5024: Exception: string occurred while trying t o purge NE. Recommended Action If you are havi ng operational problems, co ntact Cisco technical suppor t with this error message. Otherwise, ignore th is error me[...]

  • Page 104

    B-104 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Audit Messages B.2.4 Debug Server Error Messages Error Message EID-4028: String communication stat e: NE_ID ; string = NESysID, NE_ID = NE connection state. Recommended Action T ry and restore the connection to the NE. Note Detailed actions are N[...]

  • Page 105

    B-105 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Audit Messages Audit Message AUD-102: Cisco MGM u ser username logged out from loca tion . Audit Message AUD-105: Job# number succeeded for NE: NE_name . Audit Message AUD-106: Job# number failed for NE: NE_name with the error: error_message . R[...]

  • Page 106

    B-106 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Audit Messages Audit Message AUD-116: State for p ort number of NE_ID changed from state to state . Audit Message AUD-117: GNE for NE_ID changed from old_GNE_name to new_GNE_name . Audit Message AUD-118: Cisco MGM s erver started. Audit Message A[...]

  • Page 107

    B-107 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Audit Messages Audit Message AUD-135: NE name Por t port_number state changed to In Service. Audit Message AUD-136: NE na me Port port_number state changed to Out of Service. Audit Message AUD-138: NE name Port port_number state changed to In Ma[...]

  • Page 108

    B-108 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Audit Messages Audit Message AUD-159: Subnet valu e topology changed. Audit Message AUD-160: Subnet valu e GNE changed. Audit Message AUD-161: Subnet valu e name changed. Audit Message AUD-162: Subnet valu e user label changed. Audit Message AUD-[...]

  • Page 109

    B-109 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Audit Messages Audit Message AUD-182: MGM user us ername profile changed - Domain d escription changed. Audit Message AUD-184: Failed logi n threshold exceeded for user use rname . Audit Message AUD-185: Password ag ed out for user username . Au[...]

  • Page 110

    B-110 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Audit Messages Audit Message AUD-207: Rejected a user login from IP address IP_add ress , port number . Audit Message AUD-208: User username logged out from IP address IP_address , port number . Audit Message AUD-209: NE ID repor ted. Audit Messa[...]

  • Page 111

    B-111 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Audit Messages Audit Message AUD-2206: Software d ownload operation failed because it is not supported by the running agent versi on. Audit Message AUD-2207: Software d ownload operation failed because of a Flash reading/writing problem. Audit M[...]

  • Page 112

    B-112 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Audit Messages Audit Message AUD-3056: Processing NE time offset for stri ng . New offset value is value . Audit Message AUD-3057: Data format error while obtaining PM data for string for interval string . Audit Message AUD-3060: PM Comm Se ssion[...]

  • Page 113

    B-113 Cisco Media Gateway Manag er 5.0 User Guide OL-5461-02 Appendix B Error Mess ages Cisco MGM Server Audit Messages Audit Message AUD-5003: The MGM Se rvice service name has connected to Service Manager. Recommended Action The service has starte d. Y ou can perform a service Stop operation. Audit Message AUD-5003: The MGM Se rvice service name [...]

  • Page 114

    B-114 Cisco Media Gateway Manager 5. 0 User Guide OL-5461-02 Appendix B Error Messages Cisco MGM Server Audit Messages[...]