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Cisco Systems OL-9420-01 manual

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Table of contents for the manual

  • Page 1

    B-1 Troubleshooting Guide for Cisco Un ified CallManager Re lease 5.0(2) OL-9420-01 APPENDIX B Case Study: Troubleshooting Cisco Unified IP Phone Calls This appendix contain s two case studies: • T roublesho oting Intracluster Cisco Unif ied IP P hone Calls • T roublesho oting Intercluster Cisco Unif ied IP Phon e Calls Troubleshooting Intraclu[...]

  • Page 2

    B-2 Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2) OL-9420-01 Appendix B Case Study: Tro ubleshooting Cisc o Unified IP Phone Calls Troubleshooting Intracluster Cisco Unified IP Phone Calls Figure B-1 Sample T opology of Intr aclu ster Cisco IP Phone-to-Cisco IP Phone Calls Cisco Unified IP Phone Initialization Process The follo[...]

  • Page 3

    B-3 Troubleshooting Guide for Cisco Un ified CallManager Rele ase 5.0(2) OL-9420-01 Appendix B Case Study: Tr oubleshooting Cisco U nified IP Phone Calls Troubleshooting Intracluster Cisco Unified IP Phone Calls Step 6 Once the Cisco Unif ied IP Phone connects an d re gisters with Cisco Uni fied Call Manager, th e Cisco Unif ied CallManager tells t[...]

  • Page 4

    B-4 Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2) OL-9420-01 Appendix B Case Study: Tro ubleshooting Cisc o Unified IP Phone Calls Troubleshooting Intracluster Cisco Unified IP Phone Calls 16:02:51.031 CCM|UnicastBridgeManager - Started 16:02:51.031 CCM|MediaTerminationPointManager - Started 16:02:51.125 CCM|MediaCoordinator(1)[...]

  • Page 5

    B-5 Troubleshooting Guide for Cisco Un ified CallManager Rele ase 5.0(2) OL-9420-01 Appendix B Case Study: Tr oubleshooting Cisco U nified IP Phone Calls Troubleshooting Intracluster Cisco Unified IP Phone Calls In the following trace, Cisco Unif ied CallManager ha s rece i ved new connections for re gistration. The registering de vices are MTP_nsa[...]

  • Page 6

    B-6 Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2) OL-9420-01 Appendix B Case Study: Tro ubleshooting Cisc o Unified IP Phone Calls Troubleshooting Intracluster Cisco Unified IP Phone Calls The follo w ing traces sho w that the Ci sco Unified IP Pho ne (1001) has gone of f hook. The trace below sho w s the unique messages, TCP h[...]

  • Page 7

    B-7 Troubleshooting Guide for Cisco Un ified CallManager Rele ase 5.0(2) OL-9420-01 Appendix B Case Study: Tr oubleshooting Cisco U nified IP Phone Calls Troubleshooting Intracluster Cisco Unified IP Phone Calls 16:05:43.406 CCM|StationInit - InboundStim - KeypadButtonMessageID kpButton: 0 tcpHandle=0x4fbbc30 16:05:43.406 CCM|Digit analysis: match([...]

  • Page 8

    B-8 Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2) OL-9420-01 Appendix B Case Study: Tro ubleshooting Cisc o Unified IP Phone Calls Troubleshooting Intracluster Cisco Unified IP Phone Calls At this point, the called party’ s Cisco Unified IP Phone goes of f hook; therefore, Cisco Unified CallMan ager stops generating the ringe[...]

  • Page 9

    B-9 Troubleshooting Guide for Cisco Un ified CallManager Rele ase 5.0(2) OL-9420-01 Appendix B Case Study: Tr oubleshooting Cisco U nified IP Phone Calls Troubleshooting Intercluster Cisco Unified IP Phone Calls 16:05:45.312 CCM|StationD - stationOutputStartMediaTransmission tcpHandle=0x4fbb150 myIP: e64610ac (172.16.70.230) 16:05:45.328 CCM|Statio[...]

  • Page 10

    B-10 Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2) OL-9420-01 Appendix B Case Study: Tro ubleshooting Cisc o Unified IP Phone Calls Troubleshoo ting Interclu ster Cisco Unified IP Phone Calls In this call flo w , a Cisco Unif ied IP Phone (2002) located in Cluster 2 is calling a Cisco Unif ied IP Phone (1001) located in Cluster[...]

  • Page 11

    B-11 Troubleshooting Guide for Cisco Un ified CallManager Rele ase 5.0(2) OL-9420-01 Appendix B Case Study: Tr oubleshooting Cisco U nified IP Phone Calls Troubleshooting Intercluster Cisco Unified IP Phone Calls 16:05:33.484 CCM|StationD - stationOutputSetLamp stim: 9=Line instance=1 lampMode=LampOn tcpHandle=0x4fbbc30 In the following traces, the[...]

  • Page 12

    B-12 Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2) OL-9420-01 Appendix B Case Study: Tro ubleshooting Cisc o Unified IP Phone Calls Troubleshoo ting Interclu ster Cisco Unified IP Phone Calls[...]