Cisco Systems ONS 15310-MA manual

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THE SPECIFICATION S AND INFORMATION REGA RDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITH OUT NOTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILIT Y FOR THEIR APPLICATION OF ANY PRO[...]

iii Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 CONTENTS About this Guide xxv Revision History xxv Document Objectives xxvi Audience xxvi Document Organization xxvi Related Documentation xxvi Document Conventions xxvii Obtaining Optical Networking Information xxxiii Where to Find Safety and Warning Information xxxiii Cisc[...]

Contents iv Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Test the Facility Loopback Circuit 1-13 Test the Electrical Cabling 1-13 1.3 Identify Points of Failure on an OC-N Circuit Path 1-14 1.3.1 Perform a Facility Lo opback on a Source-Node OC-N Port 1-14 Create the Facility Loopback on the So urce OC-N Port 1-14 Test the[...]

Contents v Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 Test the Ethernet Card 1-3 3 1.6.3 Perform a Facility Loopback on an In termediate-Node OC-N Port 1-33 Create a Facility Loopback on an Intermediate-Node OC-N Port 1-34 Test and Clear the OC-N Facility Loopback Circuit 1-35 Test the OC-N (Controller) Card 1-35 1.6.4 P[...]

Contents vi Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Disable the VirusScan Download Scan 1-54 1.9.4 CTC Does Not Launch 1-54 Redirect the Netscape Cache to a Valid Directory 1-54 1.9.5 Sluggish CTC Operation or Login Problems 1-55 Delete the CTC Cache File Automatically 1-55 Delete the CTC Cache File Manually 1-56 1.9.[...]

Contents vii Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 1.12.1 Power Supply P roblems 1-73 1.12.2 Power Consumption for Node and Cards 1-74 1.12.3 Lamp Tests for Card LEDs 1-75 Verify Card LED Operation 1-75 CHAPTER 2 Alarm Troubleshooting 2-1 2.1 Alarm Index by Default Severity 2-1 2.1.1 Critical Alarms (CR) 2-2 2.1.2 M[...]

Contents viii Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Clear the APSCINCON Alarm 2-21 2.7.11 APSCM 2-21 Clear the APSCM Alarm 2-21 2.7.12 APSCNMIS 2-22 2.7.13 APSIMP 2-22 Clear the APSIMP Alarm 2-22 2.7.14 APS-INV-PRIM 2-23 2.7.15 APSMM 2-23 Clear the APSMM Alarm 2-23 2.7.16 APS-PRIM-FAC 2-24 Clear the APS-PRIM-FAC Con[...]

Contents ix Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 2.7.33 BAT-FAIL 2-31 Clear the BAT-FAIL Alarm 2-32 2.7.34 BKUPMEMP 2-32 Clear the BKUPMEMP Alarm 2-32 2.7.35 BLSROSYNC 2-33 2.7.36 CARLOSS (CE100T) 2-33 lear the CARLOSS (CE100T) Alarm 2-33 2.7.37 CARLOSS (EQPT) 2-35 Clear the CARLOS S (EQPT) Alarm 2-36 2.7.38 CLDRES[...]

Contents x Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 2.7.54 ELWBATVG 2-46 Clear the ELWBATVG Alarm 2-47 2.7.55 ENCAP-MISMATCH-P 2-47 Clear the ENCAP-MISMATCH-P Alarm 2-48 2.7.56 EOC 2-48 Clear the EOC Alarm 2-49 2.7.57 EOC-L 2-50 Clear the EOC-L Alarm 2-51 2.7.58 EQPT 2-51 Clear the EQPT Alar m 2-51 2.7.59 EQPT-MISS 2-5[...]

Contents xi Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 Clear the FE-DS1-SA Condition 2-59 2.7.77 FE-DS1-SNGLLOS 2-60 Clear the FE-DS1-SNGLLOS Condition 2-60 2.7.78 FE-DS3-NSA 2-60 Clear the FE-DS3-NSA Condition 2-60 2.7.79 FE-DS3-SA 2-61 Clear the FE-DS3-SA Condition 2-61 2.7.80 FE-EQPT-NSA 2-61 Clear the FE-EQPT-NSA Con[...]

Contents xii Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Clear the GFP-LFD Alarm 2-68 2.7.102 GFP-UP-MISMATCH 2-68 Clear the GFP-UP-MISMATCH Alarm 2-69 2.7.103 HELLO 2-69 Clear the HELLO Alarm 2-69 2.7.104 HIBATVG 2-70 Clear the HIBATVG Alarm 2-70 2.7.105 HI-LASERBIAS 2-70 Clear the HI-LASERBIAS Alarm 2-70 2.7.106 HI-LASE[...]

Contents xiii Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 Clear the LCAS-CRC Condition 2-82 2.7.125 LCAS-RX-FAIL 2-82 0.0.1 LCAS-RX-FAIL 2-82 Clear the LCAS-RX-FAIL Condition 2-82 Clear the LCAS-RX-FAIL Condition 2-83 2.7.126 LCAS-TX-ADD 2-83 2.7.127 LCAS-TX-DNU 2-83 2.7.128 LKOUTPR-S 2-84 Clear the LKOUTPR-S Condition 2-[...]

Contents xiv Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Clear the LOS (BITS) Alarm 2-93 2.7.146 LOS (DS1) 2-94 Clear the LOS (DS1) Alarm 2-94 2.7.147 LOS (DS3) 2-95 Clear the LOS (DS3) Alarm 2-95 2.7.148 LOS (EC1) 2-96 Clear the LOS (EC1) Alarm 2-97 2.7.149 LOS (FUDC) 2-97 Clear the LOS (FUDC) Alarm 2-98 2.7.150 LOS (OCN[...]

Contents xv Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 2.7.167 MANSWTOPRI 2-107 2.7.168 MANSWTOSEC 2-107 2.7.169 MANSWTOTHIRD 2-108 2.7.170 MANUAL-REQ-SPAN 2-108 Clear the MANUAL-REQ-SPAN Condition 2-108 2.7.171 MATECLK 2-108 Clear the MATECLK Alarm 2-109 2.7.172 MEA (EQPT) 2-109 Clear the MEA (EQP T) Alarm 2-109 2.7.173[...]

Contents xvi Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Clear the RFI-P Conditio n 2-119 2.7.193 RFI-V 2-120 Clear the RFI-V Condition 2-120 2.7.194 ROLL 2-120 2.7.195 ROLL-PEND 2-121 2.7.196 RPRW 2-121 Clear the RPRW Condition 2-121 2.7.197 RUNCFG-SAVENEED 2-121 2.7.198 SD 2-122 Clear the SD (DS1, DS3 ) Condition 2-12 3[...]

Contents xvii Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 2.7.218 SSM-ST2 2-131 2.7.219 SSM-ST3 2-131 2.7.220 SSM-ST3E 2-131 2.7.221 SSM-ST4 2-132 2.7.222 SSM-STU 2-132 Clear the SSM-STU Condition 2-132 2.7.223 SSM-TNC 2-132 2.7.224 STS-SQUELCH-L 2-133 2.7.225 SW-MISMATCH 2-133 2.7.226 SWMTXMOD-PROT 2-133 Clear the SWMTXM[...]

Contents xviii Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 2.7.243 TX-LOF 2-141 Clear the TX-LOF Condition 2-141 2.7.244 TX-RAI 2-142 Clear the TX-RAI Condition 2-142 2.7.245 UNEQ-P 2-142 Clear the UNEQ-P Alarm 2-142 2.7.246 UNEQ-V 2-144 Clear the UNEQ-V Alarm 2-144 2.7.247 VCG-DEG 2-144 Clear the VCG-DEG Condition 2-145 [...]

Contents xix Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 2.10.4 Generic Signal and Circuit Procedures 2-155 Verify the Signal BER Threshold Le vel 2-155 Delete a Circuit 2-155 Verify or Create Node DCC Terminations 2-155 Clear an OC-N Port Facility or Terminal Loopba ck Circuit 2-156 Clear an OC-N Port XC Loopback Circuit[...]

Contents xx Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 3.3.24 PS 3-7 3.3.25 PSWD-CHG-REQUIRED 3-7 3.3.26 RMON-ALARM 3-7 3.3.27 RMON-RESET 3-8 3.3.28 SESSION-TIME-LIMIT 3-8 3.3.29 SFTWDOWN-FAIL 3-8 3.3.30 USER-LOCKOUT 3-8 3.3.31 USER-LOGIN 3-8 3.3.32 USER-LOGOUT 3-8 3.3.33 WKSWBK 3-8 3.3.34 WKSWPR 3-9 3.3.35 WRMRESTART 3-[...]

FI GU RE S xxi Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 Figure 1-1 Accessing FEAC Functions o n the DS3 ports of WBE-28/WBE- 84 Cards 1-26 Figure 1-2 Diagram of FEAC Circuit 1-2 6 Figure 1-3 Accessing Far End troubleshooting Functions on the WBE Cards 1-27 Figure 1-4 Deleting the CTC Cache 1-5 6 Figure 1-5 RJ-45 Pin Nu[...]

Figure s xxii Cisco ONS 15310-CL and Cisco ONS 15 310-MA Troubleshoot ing Guide, R7.0[...]

TABLES xxiii Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 Table 1-1 Restore the Node Database 1-45 Table 1-2 Unable to Verify the IP Configuration of Your Windows PC 1-47 Table 1-3 Browser Login Does Not Launc h Java 1-48 Table 1-4 Unable to Verify the NIC Connection on Your Windows PC 1-50 Table 1-5 Verify Windows PC Conn[...]

Tables xxiv Cisco ONS 15310-CL and Cisco ONS 15 310-MA Troubleshoot ing Guide, R7.0 Table 1- 32 LAN Cable Pinout 1-72 Table 1- 33 Cross-Over Cable Pinout 1-7 2 Table 1- 34 Power Supply Problems 1-74 Table 1- 35 Power Consumption for Node and Cards 1-74 Table 1- 36 Lamp Test for Optical and Electrical Card LEDs 1-75 Table 2-1 ONS 15310-CL and ONS 15[...]

xxv Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 About this Guide Note The terms "Unidirectional Path Switch ed Ring" and "UPSR" m ay appear in Cisco literature. Th ese terms do not refer to using Cisco ONS 15xxx products in a unidirectional pat h switched ring confi guration. Rather , these terms, as w[...]

xxvi Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 About this Guide Document Objectives Document Objectives This guide gi ves general troubleshoot ing instructions , alarm troublesh ooting instructions, equipment replacement instructions, and a list of error message s that apply to the ONS 15310- CL equipment. This informat[...]

xxvii Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 About th is Guide Document Conventions • Cisco ONS SONET TL1 Command Guide Provides a full TL1 command and autonomous messa ge set including parameters, AIDs, condi tions and modif iers for the Ci sco ONS 15454, ONS 15327, O NS 15600, ONS 15310-CL, and ONS 15310-MA syste[...]

xxviii Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 About this Guide Document Conventions Note Means reader take note . Notes contain helpful suggestions or references to mate rial not cov ered in the document. Caution Means re a d e r be c a re f u l . In this situation, t he user might do something that coul d result in [...]

xxix Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 About th is Guide Document Conventions War nu ng WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol b edeutet Gefahr . Sie befinden sich in einer Situation, die zu V erletzungen führen kann. Machen Sie sich vor d er Arbeit mit Geräten mit den Ge fahren elektrischer Schaltung [...]

xxx Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 About this Guide Document Conventions Va r ni n g ! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om fa rorna med elkretsa[...]

xxxi Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 About th is Guide Document Conventions Avis o INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo. V ocê se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipam ento, esteja ciente dos riscos [...]

xxxii Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 About this Guide Document Conventions[...]

xxxiii Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 About th is Guide Obtaining Optical Netw orking Information Obtaining Optical Networking Information This section contains inf ormation that is specif ic to optical netw orking products. F or information that pertains to all of Ci sco, refer to the Obtaining Docu mentatio[...]

xxxiv Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 About this Guide Obtaining Documentation, Obtaining Support, and Security G uidelines Obtaining Documentation, Obtaining Support, and Security Guidelines For info rmation on obtaining documentation, o btaining support, pro viding documentation feedback, security g uideline[...]

CH A P T E R 1-1 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1 General Troubleshooting Note The terms "Unidirectional Path Switch ed Ring" and "UPSR" m ay appear in Cisco literature. Th ese terms do not refer to using Cisco ONS 15xxx products in a unidirectional pat h switched ring confi guration. Rathe[...]

1-2 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.1 Network Troublesho oting Tests • 1.9 CTC Operat ion T roubleshooti ng —Provides trou bleshooting procedures for Cisco T ransport Controller (CTC) login o r operation problems. • 1.10 Circuits and T iming —Pro vides troubleshooti[...]

1-3 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.1.2 Termina l Loopback 1.1.2 Terminal Loopback A terminal loopback tests a circuit path as it passes through the cross-connect pathways of the node and loops back from the port wh ere the loopback orig inates. A terminal loopback on an OC-[...]

1-4 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.2.1 Perform a Facility Lo opback on a S ource-Node Port The tests in this section can be used to test DS-1, DS-3, o r EC-1 circuits on a path p rotection. Using a series of facility loopbacks, hairpin circuits, and term inal loopbacks, th[...]

1-5 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.2.1 Perform a Facility Loopback on a Source-Node Port Step 3 Use CTC to crea te the facility loop back on the port be ing tested: a. In node vie w , double-click the card where you are performing the loopback , then click the appropriate t[...]

1-6 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.2.2 Perf orm a Hairpin on a Source-Nod e Port Test the Electrical Cabling Step 1 Replace the suspect cabling (the cabl es from the test se t to the electrical port) wi th a cable known to be good. If a cable kno wn to be good is not a v a[...]

1-7 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.2.2 Perform a Hairpin on a Source-Node Port c. Set the circuit T ype a nd Size to the normal preferences, such as STS and STS1. d. Uncheck the Bidirectional check box and click Next . e. In the Circuit Source dialog box, select the same No[...]

1-8 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.2.3 Perform a Terminal Loopback on a Destination-No de Port Test the Hairpin Circuit Step 1 If the test set is not alread y sending traf fic, send test-set traf f ic on the loopback circuit. Step 2 Examine the test traff ic recei ved by t[...]

1-9 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.2.3 Perfo rm a Terminal Loop back on a Destination-Node Port e. In the Circuit Source dialog box, f ill in the source N ode, Slot, Port, and T ype where the test set is connected and click Next . f. In the Circuit Destination dial og box, [...]

1-10 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.2.4 Perform a Hairpin Test on a Destination-Node Port Step 3 If the test set indicates a good cir cuit, no further testing is necessary on the loopback circuit. Clear the terminal lo opback: a. Double-click the 15310-CL- CTX or CTX2500 i[...]

1-11 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.2.4 Perform a Hairpin Test on a Destination-Node Port e. In the Circuit Source dialog box, f ill in the source N ode, Slot, Port, and T ype where the test set is connected and click Next . f. In the Circuit Destination dialog bo x, fill i[...]

1-12 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.2.5 Perform a Facility Lo opback on a Destination Por t 1.2.5 Perform a Facility Loopback on a Destination Port The final facility loopback test is perfo rmed on the last port in the circuit— i n this case the port in the destination n[...]

1-13 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.2.5 Perform a Facility Loopback on a Destination Port Test the Facility Loopback Circuit Step 1 If the test set is not alread y sending traf fic, send test-set traf f ic on the loopback circuit. Step 2 Examine the test traff ic receiv ed [...]

1-14 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.3 Identify Points of Failu re on an OC-N Circuit Path d. Click Apply . e. Click Ye s in the conf irmation dial og box. The entire DS-N circuit path has no w passed its comp rehens i v e series of loo pback tests. This circuit qualif ies [...]

1-15 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.3.2 Perform a Cross-Connect Loopback on the Source OC-N Port Step 2 Use CTC to crea te the facility loop back circuit on th e port being teste d: a. In node vie w , double-click the contro ller card (15310-CL-CTX or CTX250 0) to display t[...]

1-16 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.3.2 Perform a Cross-Connect Loopback on the Sour ce OC-N Port Create the Cross-Connect Loop back on the Source OC-N Port Step 1 Connect an optical test set to th e port you are testing: a. If you just compl eted the “1.3.1 Perform a Fa[...]

1-17 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.3.3 Perform a Terminal Loopback on a Sour ce-Node OC-N Port Step 4 If the test set indicates a f aulty circuit, there might be a pro blem with the cross-connect portion of the 15310-CL-CTX or CTX2500. Co mplete the “1.3.3 Perform a T er[...]

1-18 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.3.4 Perform a Facility Loopback on an Intermediate -Node OC-N Port d. Select Te r m i n a l from the Loopback T ype column. e. Click Apply . f. Click Ye s in the conf irmation dial og box. Step 5 Continue with the “T est the T erminal [...]

1-19 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.3.4 Perform a Fac ility Loopback on an Intermediate-Node OC-N Port Create the Facility Lo opback on an Intermediate-Node OC-N Port Step 1 Connect an optical test set t o the port you are testing: a. If you just compl eted the “1.3.3 Per[...]

1-20 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.3.5 Perform a Terminal Loopback on an Inter mediate-Node OC-N Port Test the Facility Loopback Circuit Step 1 If the test set is not alread y sending traf fic, send test traf fic on the lo opback circuit. Step 2 Examine the traff ic recei[...]

1-21 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.3.5 Perform a Terminal Loopback on an Intermediate-Node OC-N Port Step 2 Use CTC to set up the terminal loopback circui t on the port being tested: a. Click the Circuits tab and click Create . b. Giv e the circuit an easily identif iable [...]

1-22 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.3.6 Perform a Facility Loopback on a Destination-Node OC-N Port e. Click Apply . f. Click Ye s in the conf irmation dial og box. Step 4 Clear the terminal loopback circuit: a. Click the Circ uits tab . b. Choose the loopback ci rcuit bei[...]

1-23 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.3.6 Perform a Facility Loopback on a Destination-Node OC-N Port Note It is normal for a 2.7.158 LPBKF A CILITY (OCN) conditio n to appear during a loopback setup. The condition clears when you remov e the loopback. Step 4 Create the facil[...]

1-24 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.3.7 Perform a Terminal Loopback on a Destination-No de OC-N Port Step 5 If the test set indicates a f aulty circuit, the problem mig ht be a faulty OC- N port. Continue with the “1.3.7 Perform a T erminal Loopback on a Destinatio n-Nod[...]

1-25 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.4 Troubleshooting Wideband El ectrical Card(WBE-28 and WBE-84 Cards) FEAC on DS3 Ports b. In node vie w , double-click the contro ller card (15310-CL-CTX or CTX250 0) with the OC-N port that requires the loopback, such as th e 15310-CL-CT[...]

1-26 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.4.1 FEAC Send Code Figure 1 -1 Accessing FEA C Functions on the DS3 ports of WBE-28/WBE-84 Cards The "far end" in FEA C refers to the equipment conn ected to the WBE card and not to the far end of a circuit. In Figure 1-2 , if [...]

1-27 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.4.2 WBE-28/WBE-84 Inhibit FEAC Loopback 1.4.2 WBE-28/WBE-84 Inhibit FEAC Loopback WBE-28/WBE-84 DS3 ports in itiate loopbacks when the y recei ve FEA C line loop codes. If the Inhibi t FE Lbk check box is ch ecked for a DS3 port, that por[...]

1-28 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.5.1 FEAC Send Code Note The term "Far End" refers to the equipment connected to th e WBE card and not to the f ar end of a circ uit. 1.5.1 FEAC Send Code The Send Code column on th e WBE-28/WBE-84 card Maintenance t ab only app[...]

1-29 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.6.1 Perform a Facility Loopback on a Source-Node E thernet Port 1.6.1 Perform a Facility Loopback on a Source-Node Ethernet Port The facilit y loopback test is performed on the node source port in the netw ork circuit. Completing a succes[...]

1-30 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.6.1 Perform a Facility Loopback on a Source-Node Ethernet Port Step 3 If the test set indicates a good ci rcuit, no further testin g is necessary with the f acility loop back. Clear the facili ty loopback: a. Double-click the CE100T -8 c[...]

1-31 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.6.2 Perform a Terminal Loo pback on a Source-Node E thernet Port 1.6.2 Perform a Terminal Loopback on a Source-Node Ethernet Port The terminal loopback test is perfor med on the node source Ethernet port. T o do this, you creat e a bidire[...]

1-32 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.6.2 Perform a Terminal Loopback on a Source- Node Ethernet Port Step 4 Confirm that the ne wly created circuit appe ars on the Cir cuits tab list as a two-w ay circuit. Note It is normal for the “LPKTERMIN AL (CE100T)” conditi on on [...]

1-33 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.6.3 Perform a Fac ility Loopback on an Intermediate-Node OC-N Port Test the Ethernet Card Step 1 Complete the “Physically Replace a Card” procedure on page 2-154 for the suspected bad card and replace it with a kno wn-good one. Cautio[...]

1-34 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.6.3 Perform a Facility Loopback on an Intermediate -Node OC-N Port Create a Facility Loopback on an Intermediate-Node OC-N Port Step 1 Connect a test set to the OC-N port you are testing. If you are starting the current procedure without[...]

1-35 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.6.3 Perform a Fac ility Loopback on an Intermediate-Node OC-N Port Note It is normal for the “LPBKF ACILITY ( OCN)” condition on page 2-103 . The condition clears when you remove the loopback. Step 6 Complete the “T est and Clear th[...]

1-36 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.6.4 Perform a Terminal Loopback on Interm ediate-Node OC-N Ports Step 3 If the test set in dicates a good circuit, the probl em was probably the d efecti ve card. Return th e defecti ve card to Cisco through t he RMA process. Contact Cis[...]

1-37 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.6.4 Perform a Terminal Loopback on Inte rmediate-Node OC-N Ports Create a Terminal Lo opback on Intermediate- Node OC-N Ports Step 1 Connect a test set to the 15310-CL-CTX or CTX 2500 port you are testin g: Note For specif ic procedures t[...]

1-38 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.6.4 Perform a Terminal Loopback on Interm ediate-Node OC-N Ports d. Select OOS,MT from the Admin State column. If this is a mul tiport card, select the ro w appropriate for the desired port. e. Select Te r m i n a l from the Loopback T y[...]

1-39 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.6.5 Perform a Facility Loopback on a De stination-Node Ethernet Port Caution Remov ing a card that curre ntly carries tr af fic on one or more ports can cause a traff i c hit. T o a v oid this, perform an e xternal switch if a switch has [...]

1-40 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.6.5 Perform a Facility Loopback on a Destination-Node Ethernet Port Create the Facility Lo opback on a Destinatio n-Node Ethernet Port Step 1 Connect a test set to t he CE100T -8 card that you are testing: Note For specif ic procedures t[...]

1-41 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.6.5 Perform a Facility Loopback on a De stination-Node Ethernet Port e. Select Faci lity from the Loopback T ype column. If this is a multiport card, sel ect the row appropriate for th e desired p ort. f. Click Appl y . g. Click Ye s in t[...]

1-42 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.6.6 Perform a Terminal Loopback o n a Destination-Node Ethernet Port Step 3 If the test set in dicates a good circuit, the probl em was probably the d efecti ve card. Return th e defecti ve card to Cisco through t he RMA process. Contact[...]

1-43 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.6.6 Perform a Terminal Loopback on a Destination -Node Ethernet Port b. If you are start ing the current procedure w ithout the test set hooked up to the sou rce port, use appropriate cabling to attach the Tx and Rx terminals of t he test[...]

1-44 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.6.6 Perform a Terminal Loopback o n a Destination-Node Ethernet Port Test and Clear the Ethernet Terminal Loopback Circuit Step 1 If the test set is not alread y sending traf fic, send test traf fic on the lo opback circuit. Step 2 Exami[...]

1-45 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.7 Restore the Databa se and Default Settings Step 5 Clear the terminal l oopback on the port: a. Double-click the source-node CE100T -8 card with the terminal loo pback. b. Click the Maintenance > Loopback tabs. c. Select None from the[...]

1-46 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.8.1 Windows PC Syste m Minimum Requirements 1.8.1 Windows PC System Minimum Requirements W orkstations running CTC Software R7.0 for the ONS products on Windo ws plat forms need to have the follo wing minimum requirement s: • Pentium I[...]

1-47 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.8.4 Unsupported Pl atforms and Browsers Note JRE 1.4.2 and JRE 5.0 for W indows an d Sun (Solaris, UN IX) is a v ailable on Soft w are R7.0 product CDs. 1.8.4 Unsupported Platforms and Browsers Software R7.0 d oes not support the follo wi[...]

1-48 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.8.6 Browser Login Does Not Launch Java If the DOS windo w displays mult iple (usually four) repli es, the IP configurati on is working properl y . If you do not recei ve a reply , your IP confi guration might not be properly set. Contact[...]

1-49 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.8.7 Unab le to Verify the NIC Connection o n Your Windows PC Reconfigure the Browser Step 1 From the W indows Start Men u, launch your bro wser appl ication. Step 2 If you are usin g Netscape Navigator: a. From the Netscape Na vigator men[...]

1-50 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.8.8 Verify Windows PC Connection to the Node (Ping) 1.8.8 Verify Windows PC Conne ction to the Node (Ping) Symptom The TCP/IP connection is established and then lost, and a DISCONNECTED alarm appears in CTC. Ta b l e 1 - 5 describes the [...]

1-51 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.9 CTC Op eration Troubleshooting Ping the ONS 15310-CL or ONS 15310-MA Step 1 Open the comm and prompt: a. If you are us ing a Microsoft W indows operati ng system, from the Start Menu ch oose Run , type command prompt in the Open f ield [...]

1-52 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.9.2 Unable to Change Node View to Network View Set Internet Explorer as the Default Browser for CTC Step 1 Open the Internet Expl orer bro wser . Step 2 From the menu bar , click T ools > Internet Options . The Internet Options window[...]

1-53 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.9.3 Brow ser Stalls When Downloading CTC JAR Files from po rt Step 4 Click the En vironment V ariables button to open the En vironment V ariables windo w . Step 5 Click the New b utton under the System v ariables field. Step 6 Ty p e CTC_[...]

1-54 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.9.4 CTC Does Not Launch Disable the VirusScan Download Scan Step 1 From the W indows start menu, choose Pr ograms > Network Associates > VirusScan Console . Step 2 Double-click the VShield icon listed in the V irusScan Console dial[...]

1-55 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.9.5 Slugg ish CTC Operation or Login Prob lems 1.9.5 Sluggish CTC Operation or Login Problems Symptom Y ou experience slu ggish CTC operation or ha v e problems logging into CTC. Ta b l e 1 - 1 0 describes the potential cause of the sympt[...]

1-56 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.9.5 Sluggish CTC Operation or Login Problems Figure 1 -4 Deleting the CTC Cache Delete the CTC Cache File Manually Caution All running sessions of CTC must b e halted before deleting the CTC cache. Deleting th e CTC cache might cause an [...]

1-57 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.9.6 No de Icon is Gray on CTC Network View 1.9.6 Node Icon is Gray on CTC Network View Symptom The CTC network vie w shows one or more node icon s as gray in color and without a nod e name. Ta b l e 1 - 1 1 describes the potential causes [...]

1-58 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.9.7 Java Runtime En vironment Incompatible 1.9.7 Java Runtime Environment Incompatible Symptom The CTC application does n ot run properly . Ta b l e 1 - 1 2 describes the potential cause of the symptom and the so lution. Note CTC will no[...]

1-59 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.9.8 Different CTC Re leases Do Not Recognize Each Other 1.9.8 Different CTC Releases Do Not Recognize Each Other Symptom Dif ferent CTC releases on the same netw ork do not recogni ze each other . Ta b l e 1 - 1 3 describes the potential [...]

1-60 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.9.9 Username or Password Does Not Match the Port Information 1.9.9 Username or Password Does Not Match the Port Information Symptom A mismatch oft en occurs concurrentl y with a NO T -A UTHENTICA TED alarm . Ta b l e 1 - 1 4 describes th[...]

1-61 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.9.11 No IP Connectivity Exists Betwee n Nodes Reset the ONS 15310-CL or ONS 15310-MA Password Note T o complete th is procedure, you must be on site and have IP connecti vity to the no de. Step 1 At the ONS 15310-CL or ONS 15310-MA shelf,[...]

1-62 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.9.12 DCC Connection Lost 1.9.12 DCC Connection Lost Symptom The node is usually accompanied by alarms and the no des in the network vie w hav e a gray icon. Ta b l e 1 - 1 7 describes the potential cause of the symptom and the so lution.[...]

1-63 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.9.14 Ca lculate and Design IP Subnets 1.9.14 Calculate and Design IP Subnets Symptom Y ou cannot calculate or design IP subnets on the ONS 15310-CL or ONS 1531 0-MA. Ta b l e 1 - 1 9 describes the potential cause of the symptom and the so[...]

1-64 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.10.2 Circuits Rema in in PARTIAL Status View the State of Circuit Nodes Step 1 Click the Circ uits tab . Step 2 From the Circuits tab list, sel ect the circ uit with the OOS-P AR TIAL status condition. Step 3 Click Edit . The Edit Circui[...]

1-65 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.10.3 AIS-V on Unused 15310-CL-CTX Card VT Circuits 1.10.3 AIS-V on Unused 15310-CL-CTX Card VT Circuits Symptom An incomplete circuit path causes an alarm indications signal (AIS). Ta b l e 1 - 2 2 describes the potential cause of the sym[...]

1-66 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.10.4 Circuit Cr eation Error with VT1.5 Circuit 1.10.4 Circuit Creation Error with VT1.5 Circuit Symptom Y ou might recei ve an “Error whil e finishi ng circuit creation. Unable to pro vision circuit. Unable to create co nnection objec[...]

1-67 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.10.6 ONS 15310-CL or ONS 15310-MA Switches Timing Reference 1.10.6 ONS 15310-CL or ONS 15310-MA Switches Timing Reference Symptom T iming references switch when one or more problems occur . Ta b l e 1 - 2 5 describes the potential causes [...]

1-68 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.10.8 Free-Running Sync hronization Mode 1.10.8 Free-Running Synchronization Mode Symptom The clock is running at a different fre quen cy than normal and the free-ru nning synchronization ( 2.7.96 FRN GSYNC ) alarm appears. Ta b l e 1 - 2[...]

1-69 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.11 Fiber and Cabling 1.11 Fiber and Cabling This section e xplains probl ems typically caused b y cabling connecti vity errors. It also includes instruction s for crimping C A T -5 cable and lists th e optical f iber co nnecti vity le ve [...]

1-70 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.11.2 Faulty Fibe r-Optic Connections War nin g Class 1 laser product. Statement 1008 War nin g Laser radiation presents an invisible hazard, so person nel should avoid exposu re to the laser beam. Personnel must be qualifie d in laser sa[...]

1-71 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.11.2 Faulty Fiber-Optic Connections Step 5 If no po wer le vel sho ws on the f iber , the f iber is bad or the transmitter on th e optical port fail ed. Complete the following steps: a. Check that the Tx and Rx fibers are not re ve rsed. [...]

1-72 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.11.2 Faulty Fibe r-Optic Connections Figure 1 -6 LAN Cable Layout Ta b l e 1 - 3 2 shows LAN cable pinouts. Figure 1-7 sho ws the layout of a cross-ov er cable. Figure 1 -7 Cross-Ov er Cable Layout Ta b l e 1 - 3 3 shows cross-ov er cabl[...]

1-73 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.12 Power and LED Tests Note Odd-numbered pins al ways connect to a whi te wire with a colored stripe. 1.12 Power and LED Tests This section pro vides symptoms an d solutions for po wer supply problems, po wer consumption, and LED indicato[...]

1-74 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.12.2 Power Consumption for Node and Cards War nin g Only trained and qualified pe rsonnel should be allowed to install, replace, or service this equipment. Statement 1030 War nin g During this procedure, wear grounding wrist straps to av[...]

1-75 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 General Troubleshootin g 1.12.3 Lamp Tests for Card LED s 1.12.3 Lamp Tests for Card LEDs Symptom Optical (OC-N) ports LEDs do not light, o r you are unsure whether the LEDs are working properly . The LED lamp test determines whether card-lev el LEDs ar e operation[...]

1-76 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 1 General Tro ubleshooting 1.12.3 Lamp Tests for Card LEDs[...]

CH A P T E R 2-1 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 2 Alarm Troubleshooting Note The terms "Unidirectional Path Switch ed Ring" and "UPSR" m ay appear in Cisco literature. Th ese terms do not refer to using Cisco ONS 15xxx products in a unidirectional pat h switched ring confi guration. Rather [...]

2-2 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.1.1 Critical Alarms (CR) Note The CTC default alarm profile in some cases contai ns two se verities for one alarm (for e xample, Major/Minor [MJ/ MN]). The default se veri ty comes fi rst (in this e xample, MJ), but the alarm can be demoted[...]

2-3 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.1.3 Minor Alarms (MN) 2.1.3 Minor Alarms (MN) Ta b l e 2 - 3 alphabetically lists ONS 15310-CL and ON S 15310-MA Minor (MN) alarms. CARLOSS (EQPT) HIB A TVG (ONS 15310-CL) SQM (VT -TERM) DBOSYNC (NE) INVMA CADR (BPLAN E) SYNCPRI (NE-SREF) DUP[...]

2-4 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.1.4 Not Alarmed Con ditions 2.1.4 Not Alarmed Conditions Ta b l e 2 - 4 alphabetically lists ONS 15310-CL and O NS 15310-MA Not Alarmed (N A) condition s. FEPRLF (OCN) LOS (BITS) TIM-P (STSMON) HI-LASERBIAS (EQPT) — — T able 2-3 ONS 153[...]

2-5 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.1.4 Not Alarmed Conditions A UTOSW -SDBER (STSMON) LPBKTERMIN AL (EC1) SSM-ST3 (DS1) A UTOSW -SFBER (STSMON) LPBKTE RMIN AL (OCN) SSM-ST3 (NE-SREF) A UTOSW -UNEQ (STSMON) MAN-REQ (STSMON) SSM-ST3 (OCN) CLDREST AR T (EQPT) MAN-REQ (VT -MON) SS[...]

2-6 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.1.5 Not Reported (NR) Conditions 2.1.5 Not Reported (NR) Conditions Ta b l e 2 - 2 alphabetically lists ONS 15310-CL and ONS 15310 -MA Major (MJ) alarms. 2.2 Alarms and Conditions Indexed By Alphabetical Entry Ta b l e 2 - 6 alphabetically [...]

2-7 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.2 Alarms a nd Conditions Indexed By Alphabetical Entry APSCNMIS FRNGSYNC OOU-TPT APSIMP FSTSYNC OPEN-SLO T APS-INV -PRIM FULLP ASSTHR-BI PDI-P APSMM GFP-CSF PLM-P APS-PRIM-F A C GFP-EX-MISMA TCH PLM-V APS-PRIM-SEC-MISM GFP-LFD PRC-DUPID AS-CM[...]

2-8 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.2 Alarms and Conditions In dexed By Alphabetical Entry DBOSYNC (NE) LOF (DS1) SSM-RES DS3-MISM LOF (DS3) SSM-SMC DUP-IP ADDR LOF (EC1) SSM- ST2 DUP-NODEN AME LOF (OCN) SSM-ST3 DUP-SHELF-ID LOF (STSTRM) SSM-ST3E EHIB A TVG LOGBUFR90 ( SYSTEM[...]

2-9 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.3 Alarm Lo gical Objects 2.3 Alarm Logical Objects The CTC alarm profile list or ganizes all alarms and c onditions according to the logical objects they are raised against. These logical object s represent physical objects such as cards, log[...]

2-10 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.4 Alarm List by Logical O bject Type 2.4 Alarm List by Logical Object Type Ta b l e 2 - 8 lists all ONS 15310-CL and ONS 153 10-MA Releas e 7.0 alarms and logical objects as they are gi ven in the system alarm prof ile. The list entrie s a[...]

2-11 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.4 Alarm List by Logical Object Type CE100T : GFP-CSF (MJ) F AN: MFGMEM (CR) PWR: AS- CMD (N A) CE100T : GFP-EX-MISMA TCH (MJ) FUDC: AIS (NR) PWR: B A T -F AIL (MJ) CE100T : GFP-LFD (MJ) FUDC: LOS (MN) PWR: EHIB A TVG (MJ) CE100T : GFP-UP-MIS[...]

2-12 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.4 Alarm List by Logical O bject Type DS3: FE-DS1-MUL TLOS (NA) NE-SREF: SWTOSEC (N A) STSMON: WTR (N A) DS3: FE-DS1-NSA (N A) NE-SREF: SWTO THIRD (NA) STSTRM: AIS-P (NR) DS3: FE-DS1-SA (N A) NE-SREF: SYNCPRI (MJ) STSTRM: AS-MT -OOG (N A) D[...]

2-13 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.4 Alarm List by Logical Object Type EQPT : AS-CMD (NA ) OCN: FULLP ASSTHR-BI (N A) VCG: VCG-DO WN (NA) EQPT : AS-MT (NA) OCN: HELLO (N A) VT -MON: AIS-V (NR) EQPT : A UT ORESET (MN) OC N: HI-LASERBIAS (MN) VT -MON: A UT OSW -AIS (NR) EQPT : [...]

2-14 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.5 Trouble Notifications 2.5 Trouble Notifications The ONS 15310-CL a nd ONS 15310-M A systems report trouble by utilizing standard alarm and condition characteristics, standard se verities follo wing the rules in T elcordia GR-253-CORE, an[...]

2-15 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.5.4 Alarm H ierarchy • Not Reported (NR) conditions occur as a secondary re sult of another event. F or example, the alarm indication si gnal (AIS), with se verity NR, is in serted by a do wnstream node when an LOS (CR or MJ) alarm occurs [...]

2-16 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.5.4 Alarm Hierar chy Near-end f ailures and far -end failures follo w differ ent hierarchies. Near-end f ailures stand according to whether the y are for the entire signal ( LOS, loss of frame alignment [LOF]), facil ity (AIS-L), path (AIS[...]

2-17 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.5.5 Service Effect 2.5.5 Service Effect Service-Affecting (SA) alarms—those that interrupt service—could be Critical (CR), Majo r (MJ), or Minor (MN) sev erity alarms. Service-Affectin g (SA) alarms indicate service is af fected. Non-Ser[...]

2-18 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7 Alarm Procedur es 2.7 Alarm Procedures This section list alarms alphab etically and incl udes some conditions commonly encountered when troubleshooting alarms. The sev erity , description, and troubleshooting procedure acc ompan y each a[...]

2-19 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.3 AIS-P This condition can also be raised in conjunction w ith the “TIM-S” alarm on page 2-139 if AIS-L is enabled. Clear the AIS-L Condition Step 1 Complete the “Clear the AIS Conditio n” procedure on page 2-18 . Step 2 If the con[...]

2-20 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.5 ALS 2.7.5 ALS For informatio n about this alarm or condition, refer to the “ Alarm Troub leshooting” chapter in the Cisco ONS 15454 D WDM T roubl eshooting Guide . That guide discusses all dense wa velength di vision multiple xing [...]

2-21 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.10 APSCINCON 2.7.10 APSCINCON Default Se verity: Minor (MN), Non-Service-Af fecting (NSA) SONET Logical O bject: OCN An APS Inconsistent alarm means that an inconsistent AP S b yte is present. The SONET overhead contains K1/K2 APS b ytes t[...]

2-22 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.12 APSCNMIS Caution Always use the supplied electrostatic di scharge wr istband when work ing with a po wered ONS 15310-CL or ONS 15310-MA system. Step 2 If the fibers are correctly connec ted, v erify that the protect ion-p ort channel [...]

2-23 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.14 APS-INV-PRIM 2.7.14 APS-INV-PRIM Default Se verity: Minor (MN), Non-Service-Af fecting (NSA) SONET Logical O bject: OCN The Optimized 1+1 APS Primary Facility condi tion occurs on OC-N ports in an op timized 1+1 protection system if the[...]

2-24 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.16 APS-PRIM-FAC 2.7.16 APS-PRIM-FAC Default Se verity: Not Alarmed (N A) Logical Object s: OCN The Optimized 1+1 APS In valid Primary Section co ndi tion occurs on OC-N ports in an optimized 1+1 protection system if there is an APS statu[...]

2-25 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.19 AS-MT The Alarms Suppressed by User Command condition applies to the network element (NE object), a single card, or a port on a card. It occurs when alar ms are suppressed for that object and its subordinate objects. For e xample, suppr[...]

2-26 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.20 AS-MT-OOG D WDM Logical Objects: PPM, SHELF The Alarms Suppressed for Maintenance Command c ondition applies t o OC-3, OC-12, and electrical ports and occurs when a port is placed in the Out-of-Service and Management , Maintenance (OO[...]

2-27 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.22 AUD-LOG-LOW Y ou do not hav e to assign an e xtension to the f ile. It is readable in an y application that supports te xt f iles, such as W ordPad, Microsoft W ord (imported), etc. Step 6 Click Sav e . The 640 entries ar e sav ed in th[...]

2-28 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.25 AUTOS W-AIS Note When you replace a card with the identical type of card, you do not need to make an y changes to the database. Step 3 If the alarm does not clear , log in to the T echnical Support W ebsite at http://www .cisco.com/te[...]

2-29 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.27 AUTOSW-LOP (VT-MON) Clear the AUTOSW-LOP (STSMON) Condition Step 1 Complete the “Clear the LOP-P Alarm” procedure on page 2-91 . Step 2 If the condition does not clear , log into the T echnical Support W ebsite at http://www .cisco.[...]

2-30 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.29 AUTOS W-SDBER Step 2 If the condition does not clear , log in to the T echnical Suppo rt W ebsit e at http://www .cisco.com/techsupport f or more info rmation or call Cisco T AC (1-800-553-2447). 2.7.29 AUTOSW-SDBER Default Se verity:[...]

2-31 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.31 AUT OSW-UNEQ (STSMON) 2.7.31 AUTOSW-UNEQ (STSMON) Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical O bject: STSMON The Automatic Path Protection Switch Caused by Un equipped cond ition indica tes that an [...]

2-32 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.34 BKUPMEMP The Battery Fai l alarm occurs when the po wer supply is not detected. This cou ld be because the supply is remov ed or is not operational. The alarm does not distinguish between t he indi vidual po wer supplies, so onsite in[...]

2-33 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.35 BLSROSYNC Step 3 If the 15310-CL-CTX o r CTX2500 card does not reboot successfully , or the alarm has not cleared, call Cisco T A C (1-800-553-2447). 2.7.35 BLSROSYNC The BLSR OSYNC alarm is not u sed in the ONS 15310 platforms in thi s[...]

2-34 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.36 CARLOSS (CE100T) b. Confirm that the attached Ethern et de vice conf iguration allows re ception of flo w control f rames. Step 8 If the alarm does not clear , disabl e and reenable the Ethernet port to attempt to remo ve the CARLOSS [...]

2-35 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.37 CARLOSS (EQPT) • Record the information in the type and size columns of the circuit that is part of the Ethernet manual cros s-connect. The cross-connec t circuit conn ects the Ethernet port to an OC-N port at the same node. e. Determ[...]

2-36 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.37 CARLOSS (EQPT) Clear the CARLOSS (EQPT) Alarm Step 1 If the reporting entit y is a pluggable port modul e (PPM) port, conf irm that the PPM i s correctly confi gured by completin g the follo wing steps: a. Double-click the controller [...]

2-37 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.38 CLDRESTART 2.7.38 CLDRESTART Default Se verity: Not Alarmed (N A), Non-Service-Affecting (NSA) SONET Logical O bject: EQPT The Cold Restart condition occurs when an Ethernet card is reseated or repla ced, or when the ONS 15310-CL o r ON[...]

2-38 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.40 CONTBUS-CLK-A Step 3 If the alarm does not clear , log in to the T echnical Support W ebsite at http://www .cisco.com/techsupport for more information or call Cisc o T A C (1-800-553-2447) in order to report a Service- Aff ecting (SA)[...]

2-39 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.42 CONTBUS-DISABLED Clear the CONTBUS-CLK-B Alarm Step 1 If a single traf fic port is reporting the alarm and it i s part of a path protecti on, complete the “Initiate a Force Switch for All Circuits on a P ath Protection Sp an” proced[...]

2-40 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.43 CONTBUS -IO-A Clear the CONTBUS-DISABLED Alarm Step 1 If the IMPR OPRMVL alarm is raised, complete the “Physically Replace a Card” procedure on page 2-154 . (For general informat ion about card installatio n, refer to the “Insta[...]

2-41 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.44 CTNEQ PT-P BPROT Step 5 If the reset card has not rebooted su ccessful ly , or the alarm has not cleared, call Cisco T A C (1-800-553-244 7). 2.7.44 CTNEQPT-PBPROT Default Se verity: Critical (CR), Service- Affecti ng (SA) for ONS 15310[...]

2-42 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.45 CTNEQPT-PBWORK Step 6 If the reporting traf f ic card is the acti ve card in the p rotection group, complete the “Initiate an ONS 15310-MA 1:1 Card Switch Command” procedure on p age 2-150 . After you mo ve traf fic off t he activ[...]

2-43 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.46 DATAFLT Note When you replace a card with th e identical type of card, you do not need to make an y changes to the database. Step 4 If the alarm does not clear , log in to the T echnical Support W ebsite at http://www .cisco.com/techsup[...]

2-44 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.48 DISCONNECTED Step 2 Make a minor pro visioning chan ge to the acti ve database to see if applyi ng a provision ing change clears the alar m: a. In node vie w , click the Pr ovisioning > General > General tabs. b. In the Descript[...]

2-45 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.50 DUP-IPADDR Step 5 Click Apply . Step 6 If the condition does not clear after the user verifies that the pro visioned line t ype matches the expected incoming signal, use an opti cal test set to v erify that the actu al signal coming in [...]

2-46 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.52 DUP-SHELF-ID Clear the DUP-NODENAME Alarm Step 1 In node vie w , click the Pr ovisioning > General tabs. Step 2 In the Node Name/TID f ield, enter a unique name for the node. Step 3 Click A pply . Step 4 If the alarm does not clear[...]

2-47 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.55 ENCAP-MISMATCH-P Clear the ELWBATVG Alarm Step 1 The problem is e xternal to the ONS 15310-CL or O NS 15310-MA. T roubleshoo t the po wer source supplying the ba ttery leads. Step 2 If the alarm does not clear , log in to the T echnical[...]

2-48 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.56 EOC Note For more information about the ML-1 00T -8 Ethernet card, refer to the Cisco ONS 1531 0-CL and Cisco ONS 15310-MA Ethernet Card Softwar e Fea tur e and Con fig urati on Guide. Clear the ENCAP-MISMATCH-P Alarm Step 1 Ensure th[...]

2-49 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.56 EO C War nin g Invisible laser radiation could be emitted from the en d of the unterminated fibe r cable or connector . Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instrume[...]

2-50 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.57 EOC-L Note If ports managed into IS administr ati ve state are not r eceiving sign als, the LOS alarm is either raised or remains, and the port service state transitions to OOS- A U,FL T . Step 7 For all no des, if the card is in serv[...]

2-51 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.58 EQPT War nin g Invisible laser radiation could be emitted from the en d of the unterminated fibe r cable or connector . Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instrume[...]

2-52 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.59 EQPT-MISS Step 3 If the CTC reset does not clear the alar m, complete the “Remov e and Reinsert (Reseat) a Ca rd” procedure on page 2-154 for the reporti ng card. Caution Always use the supplied electrostatic di scharge wr istband[...]

2-53 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.61 ERFI-P-PAYLD Step 2 If the condition does not clear , log into the T echnical Support W ebsite at http://www .cisco.com/techsupport f or more info rmation or call Cisco T AC (1-800-553-2447). 2.7.61 ERFI-P-PAYLD Default Se verity: Not R[...]

2-54 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.63 ERROR-CONFIG • The user stored the conf igurat ion for one type of ML-100T -8 Ethernet card in the database and then installed a nother type in its slot . • The config uration fi le contained a syntax error . Note For information [...]

2-55 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.64 ETH-LINKLOSS 2.7.64 ETH-LINKLOSS Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical O bject: NE The Rear Panel Ethern et Link Remov ed condition, if enabled in the network defaul ts, is raised under the fol[...]

2-56 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.67 EXT Step 2 If the port has t he correct flo w rate and du plex setting, troubleshoot t he network device connected to th e node and the network m anagement LAN. Step 3 If the alarm does not clear , log in to the T echnical Support W e[...]

2-57 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.70 FAILTO SW-PATH 2.7.70 FAILTOSW-PATH Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical Objects: STSMON, VTMON The Fail to Switch to Protecti on Path condit ion occurs when the circuit does not swi tch from [...]

2-58 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.73 FE-AIS If the alarm does not clear , log in to the T echnical Support W ebsite at http://www .cisco.com/techsupport for more information or call Cisco T AC (1- 800-553-2447). 2.7.73 FE-AIS Default Se verity: Not Alarmed (N A), Non-Ser[...]

2-59 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.75 FE-DS1-NSA Step 4 If the condition does not clear , log into the T echnical Support W ebsite at http://www .cisco.com/techsupport f or more information or call Cisco T A C (1 800 553-2447). 2.7.75 FE-DS1-NSA Default Se verity: Not Alarm[...]

2-60 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.77 FE-DS1-SNGLLOS 2.7.77 FE-DS1-SNGLLOS Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical O bject: DS3 The Far -End Single DS-1 LOS condition occurs when a single DS-1 signal is lost on a far-end 15310-CL-C[...]

2-61 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.79 FE-DS3-SA 2.7.79 FE-DS3-SA Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical O bject: DS3 The Far End DS-3 Equipment F ailure Service-Af fe cting condition occurs when there is a far -end equipment fai lur[...]

2-62 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.82 FE-FRCDWKSWPR-SPAN The Far End F orced Switch Back to W orking—Span condition is raised o n a far -end 1+1 protect port when it is Force swit ched to the workin g port. Note WKSWBK-type conditions appl y only to nonre vert iv e circ[...]

2-63 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.85 FE-LOF 2.7.85 FE-LOF Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical O bject: DS3 The Far End LOF condition occu rs when a far -end node reports the “LOF (DS3)” alarm on page 2-87 in C-bit line type [...]

2-64 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.88 FE-MANWKSWPR-SPAN 2.7.88 FE-MANWKSWPR-SPAN The FE-MANWKSWPR-SP AN condition is not used in t he ONS 15310 platforms in this release. It is reserved for de velopment. 2.7.89 FEPRLF Default Se verity: Minor (MN), Non-Service-Af fecting [...]

2-65 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.91 FORCED-REQ-SPAN 2.7.91 FORCED-REQ-SPAN Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical O bject: OCN The Force Switch Request Span condition applies to optical trunk cards in sp ans when the F orce Span c[...]

2-66 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.94 FRCDSWTOSEC 2.7.94 FRCDSWTOSEC Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical Objects: EXT -SREF , NE-SREF The Force Switch to Second Ti ming Source condition occurs when the user issues a Force comma[...]

2-67 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.97 FSTSYNC 2.7.97 FSTSYNC Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical O bject: NE-SREF A Fast Start Synchronization M ode condition occurs when th e ONS 15310-CL or ONS 153 10-MA is choosing a ne w timi[...]

2-68 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.101 GFP- LFD The GFP Extension Header Mismatch alarm is raised on Fibre Channel/fiber connecti vity (FICON) GFP ports when it re cei ves fr ames with an e xtension he ader that is no t null. The al arm occurs when a provisioni ng error c[...]

2-69 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.103 HELLO The GFP User Payload Mismatch is raised against Fi bre Channel/FICON p orts supporting GFP . It occurs when the receiv ed frame user payloa d identif ier (UPI) does not match the transmi tted UP I and all frames are dropped. The [...]

2-70 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.104 HIB ATVG b. Ensure that the IP addres s in the Ar ea ID column matc hes the other nodes. c. If the address does not match, clic k the incorrect cell and correct it. d. Click Apply . Step 2 If the alarm does not clear , log in to the [...]

2-71 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.106 HI-LASERTEMP Caution Remov ing a card that curre ntly carries tr af fic on one or more ports can cause a traff i c hit. T o a v oid this, perform an external switch if a swit ch has not alre ady occurred. See the “2.10.1 Protection S[...]

2-72 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.107 HI-RXPOW ER Step 6 If the alarm does not clear , log in to the T echnical Support W ebsite at http://www .cisco.com/techsupport for more information or call Cisco T AC (1- 800-553-2447). 2.7.107 HI-RXPOWER Default Se verity: Minor (M[...]

2-73 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.109 HI-TXPOWER 2.7.109 HI-TXPOWER Default Se verity: Minor (MN), Non-Service-Af fecting (NSA) SONET Logical Objects: EQPT , OCN D WDM Logical Object : PPM The Equipment High T ransmit Po wer alarm is an indicator on the OC-N port transmitt[...]

2-74 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.111 I-H ITEMP The Holdov er Synchronization Mode co ndition is caused by loss of the primary and second timing references in the node. T iming refe rence loss occurs when line coding on the timing input is dif ferent from the conf igurat[...]

2-75 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.112 IMPROPRMVL The Industrial High T emperature alarm occurs when the temperature of the O NS 15310-CL or ONS 15310-MA is abov e 149 de grees F (65 degrees C) or bel ow –40 de grees F (–40 deg rees C). This alarm is similar to the HITE[...]

2-76 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.112 IMPROP RMVL Note CTC does not allo w you to delete the reportin g card if the car d is in service, does hav e circuits mapped to it , is paired in a w orking prot ection scheme, has DCC enabled, or is used as a timing reference. Step[...]

2-77 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.113 INC-ISD 2.7.113 INC-ISD Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical O bject: DS3 The DS-3 Idle condition indicates that the DS-3 port is recei ving an idle signal from a 15310-CL-CTX, ONS 15310-MA D[...]

2-78 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.116 INHSW PR 2.7.116 INHSWPR Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) for ONS 15310-MA SONET Logical O bject: EQPT The Inhibit Switch T o Protect Request on Equipment condition occurs on traf fi c cards when the[...]

2-79 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.119 INVMACADR Clear the INTRUSION-PSWD Condition Step 1 In node vie w , click the Pr ovisioning > Security tabs. Step 2 Click Clear Security Intrusion Alarm . Step 3 If the condition does not clear , log into the T echnical Support W eb[...]

2-80 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.121 ISIS-A DJ-FAIL The Open System Interconnection (O SI) Intermediate System to Intermediate-System (IS-IS) Adj acency Failu re alarm is raised b y an intermed iate system (node routing I S Lev el 1 or Le v el 1 and 2) when no IS or end[...]

2-81 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.122 KB-PASSTHR b. Record the primary MAA and se condary MAAs, if configured. Ti p Y ou can record long strings of information such as the MAA ad dress by using the CTC e xport and print functions. Export it b y choosing File > Export &g[...]

2-82 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.125 LCAS -RX-FAIL Note For more information about Et hernet cards, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Ethernet Car d Software Featur e and Configuration Guide. Clear the LCAS-CRC Condition Step 1 Look for and clear an[...]

2-83 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.126 LCAS-TX-ADD Note For more information about Et hernet cards, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Ethernet Car d Software Featur e and Configuration Guide. Note ONS 15310-CL ML-100T -8-Series cards are LC AS-enabled. [...]

2-84 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.128 LKOU TPR-S 2.7.128 LKOUTPR-S Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical O bject: OCN The Lockout of Protection Sp an condi tion occurs when path protection tr af fic is lock ed out of a protect s[...]

2-85 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.130 LOCKOUT-REQ Step 6 If the alarm does not clear , log in to the T echnical Support W ebsite at http://www .cisco.com/techsupport for more information or call Cisc o T A C (1-800-553-2447) in order to report a Service- Aff ecting (SA) pr[...]

2-86 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.132 LOF (DS1) b. Find the coding and fr aming formats of the e xternal BITS timing source. The fo rmats should be in the user documentation f or the external BI TS timing source or on the timing source itself. c. Click the Pro visioning [...]

2-87 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.133 LOF (DS3) f. V erify that the reporting Line Coding matches th e sign al source line coding (AMI and AMI or B8ZS and B8ZS). If the signal source lin e coding does not match the reporting port, click the Line Coding cell and choose the [...]

2-88 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.135 LOF (OCN) The EC1-1 LOF alarm occurs when a port on the reporting EC-1 port has an LOF condition. LOF indicates that the receiving ONS 15310-CL or ONS 15310- MA has lost frame delineation in the incoming data. LOF occurs when the SON[...]

2-89 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.137 LOGBUFR90 SONET Logical O bject: STSTRM A Loss of Frame alarm for an STS circuit termina tion indicates that the LOF has occu rred at the terminating point o f the circuit (such as an OC-N port). It is similar to the “LOF (OCN)” al[...]

2-90 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.139 LO- LASERBIAS 2.7.139 LO-LASERBIAS Default Se verity: Minor (MN), Non-Service-Af fecting (NSA) SONET Logical Objects: EQPT , OCN D WDM Logical Object : PPM The Equipment Low T ransmit Laser Bias Current alarm is ra ised against OCN p[...]

2-91 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.141 LOM 2.7.141 LOM Default Se verity: Critical (CR), Service- Affe cting (SA) for STSMON and STSTRM; Major (MJ) for VT -TERM SONET Logical Objects: STSMON, STSTRM, VT -TERM The Optical Transport Unit (OTU) Loss of Multi frame is a VCA T m[...]

2-92 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.143 LOP- V Step 4 If the error is not due to an incorr ectly conf igured test set, the error is i n the provision ed CTC circuit size. Complete the “Delete a Circuit” procedure on page 2-155 . Step 5 Recreate the circuit for the corr[...]

2-93 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.145 LO S (BITS) Step 5 If the alarm does not clear, inspect and clean the recei ve and transmi t node f iber connections according to site prac tice. If no site practi ce exists, complete the procedure in the “Maintain the No de” chapt[...]

2-94 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.146 LOS (DS1) Step 2 If wiring is good, v erify that the BITS clo ck is operating properly . Step 3 If the alarm does not clear , log in to the T echnical Support W ebsite at http://www .cisco.com/techsupport for more information or call[...]

2-95 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.147 LOS (DS3) Note If ports managed into IS administrati ve state are not recei ving signals, the LOS alarm is either raised or remains, and the port service state transitions to OOS-A U,FL T . Step 5 Use a test set to conf irm that a v al[...]

2-96 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.148 LOS (EC1) Step 3 If the port is not cu rrently assigned, place the port ou t of service using the f ollo wing steps: a. In node vie w , double-click the card to di splay the card vie w . b. Click the Maintenance > DS3 tabs. c. In [...]

2-97 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.149 LOS (FUDC) Note If a circuit sho ws a partial status wh en this alarm is raised, the logical circuit is in place. The circuit is able to carry traff ic when the conn ection issue is resolved. Y ou do not need to delete the circuit when[...]

2-98 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.150 LOS (OCN) The LOS (FUDC) alarm is raised if there is a user data channel (UDC) circuit created but the port is not receiving signal input. The do wnstream node raises an AIS condition raised agai nst the port transm itting the UDC. F[...]

2-99 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.150 LOS (OCN) War nin g Use of controls, adjustments, o r performing procedures other tha n those specified could re sult in hazardous radiation exposure. Statement 1057 Note If a circuit sho ws a partial status wh en this alarm is raised,[...]

2-100 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.151 LO- TXPOWER Step 8 If the alarm does not clear , log in to the T echnical Support W ebsite at http://www .cisco.com/techsupport for more information or call Cisc o T A C (1-800-553-2447) in order to report a Service- Aff ecting (SA)[...]

2-101 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.153 LPBKDS3FEAC The Cross-Connect Loopback condit ion indicates that ther e is a softw are cro ss-connect loop back activ e between two OC-3 or O C-12 optical ports. A cross-c onnect loopback test occurs belo w line speed and does not aff[...]

2-102 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.155 LPBKFACILITY (CE100T) SONET Logical O bject: DS3 The DS-3 Loopback Command Sent T o Far End con dition occurs on a near -end 15310-CL-CTX, DS1-28/DS3-EC1-3, or DS1-84/D S3-EC1-3 card when you send a DS- 3 FEA C loopback. Note LPBKDS[...]

2-103 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.157 LPBKFACILITY (EC1) Clear the LPBKFACILITY (DS1, DS3) Condition Step 1 Complete the “Clear a DS-3 or DS-1 Port Loopback Circui t” procedure on page 2-156 . Step 2 If the condition does not clear , log into the T echnical Support W [...]

2-104 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.159 LPKTERMINAL (CE1 00T) Caution CTC permits loopbacks to be performed on an in-service (IS) circuit. Lo opbacks are Service-Af fecting (SA). Note Before p erforming a f acility (line) lo opback on an OC-3 or OC-12 port, ensure the car[...]

2-105 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.161 LPBKTERMINAL (EC1) For info rmation about troubleshoot ing optical circuits with loopbacks, refer t o the “1.2 Identify Points of Failure on an Electrical Circuit Path” section on page 1-3 . F acility loopbacks are described in th[...]

2-106 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.163 LWB ATVG Note Performing a loopback on an in-servi ce circuit is Service-Af fecting (SA). If you did not perform a lockout or F orce switch to prot ect traf fi c, the LPBKTERMINAL condition can also be accompanied by a more serious [...]

2-107 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.165 MANRESET Clear the MAN-REQ Condition Step 1 Complete the “Initiate a 1+1 Manual Switch Command” procedure o n page 2-148 . Step 2 If the condition does not clear , log into the T echnical Support W ebsite at http://www .cisco.com/[...]

2-108 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.169 MANSW TOTHIRD The Manual Switch T o Second Reference condition occurs when the NE timing sou rce is manually switched to a second timing source. Note MANSWTOSEC is an informat ional conditio n an d does not require troubl eshooting.[...]

2-109 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.172 M EA (EQPT) Clear the MATECLK Alarm Step 1 Complete the “Soft- or Hard-Reset a Con troller Card” procedure on page 2-153 for the standby CTX2500 card and w ait 15 minutes. Caution Always use the supplied electrostatic dischar ge w[...]

2-110 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.173 MEA (FAN) Step 4 If any ports on the card are in service, place them ou t of service (OOS) b y completing the follo wing steps: Caution Before placing ports o ut of service, en sure that liv e traff ic is not present. a. Double-clic[...]

2-111 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.175 MEM-GO NE 2.7.175 MEM-GONE Default Se verity: Major (MJ), Non-Ser vice-Affect ing (NSA) SONET Logical O bject: EQPT The Memory Gone alarm occurs when data genera ted by software oper ations e xceeds the memory capacity of the 15310-CL[...]

2-112 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.179 NOT-AUTHENTICATED The No Startup Conf iguration co ndition applies to ML-100 T -8 Ethernet cards and occurs when no startup conf iguration f ile has been do wnloaded to the 15310-CL-CTX or CTX250 0 card, whether or not you prepro vi[...]

2-113 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.181 OPEN-SLOT The Out of Use T ransport Failure alarm is a VC A T member alarm. (VCA T member circuits are independent circuits that are concatenated fr om dif ferent time slots into a higher -rate signal.) This condition is raised when a[...]

2-114 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.182 PDI- P A PDI-P condition reported on an OC-3 o r OC-12 port supportin g an ONS 15310-CL or ONS 15310-MA Ethernet card circuit could result fro m the end-to-end Ethernet link int egrity feature of the Ethernet card. If the link inte [...]

2-115 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.183 PLM-P Step 8 If the condition does not clear , log into the T echnical Support W ebsite at http://www .cisco.com/techsupport f or more info rmation or call Cisco T AC (1-800-553-2447). 2.7.183 PLM-P Default Se verity: Critical (CR), S[...]

2-116 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.185 PRC-D UPID Clear the PLM-V Alarm Step 1 V erify that your signal source matc hes the signal al lowe d by the traf fic card. F or exampl e, the alarm will occur if your signal source uses VT6 o r VT9 mapping, because this is not supp[...]

2-117 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.187 PROV-MISMATCH Step 6 If the alarm does not clear , log in to the T echnical Support W ebsite at http://www .cisco.com/techsupport for more information or call Cisco T AC (1 8 00 553-2447). 2.7.187 PROV-MISMATCH For informatio n about [...]

2-118 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.189 PWR- FAIL-B Step 4 If the alarm does not clear , log in to the T echnical Support W ebsite at http://www .cisco.com/techsupport for more information or call Cisco T AC (1- 800-553-2447). 2.7.189 PWR-FAIL-B Default Se verity: Minor ([...]

2-119 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.192 RFI-P A Remote F ault Indication (RFI) Line condition occurs when the ON S 15310-CL or ONS 15310 -MA detects an RFI in OC-3 or OC-12 port SONET ov erh ead because of a faul t in another node. Resol ving the fault in t he adjoining nod[...]

2-120 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.193 RFI-V 2.7.193 RFI-V Default Se verity: Not Reported (NR), Non-Service-Af fecting (NSA) SONET Logical Objec ts: VT -MON, VT -TERM An RFI VT Layer condition occurs when the ONS 15310-CL or ONS 1531 0-MA detects an RFI in the SONET ov [...]

2-121 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.195 ROLL-PEND The R OLL condition indicates that circuits are being ro lled. This is typically done to mo ve traf f ic for a maintenance operation or to perform band width groomin g. The condit ion indicates that a good signal has been re[...]

2-122 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.198 SD SONET Logical O bject: EQPT The Run Confi guration Sa ve Needed condition occu rs when you change the runnin g config uration fil e for ML-100T -8 card. It is a reminder that you must sav e the change to the startup conf igurat i[...]

2-123 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.199 SD-L Note The recommended test set for use on all SON ET ON S electrical ports is the Omn iber 718. Clear the SD (DS1 , DS3) Condition Step 1 Complete the “Clear a DS-3 or DS-1 Port Loopback Circui t” procedure on page 2-156 . Cau[...]

2-124 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.200 SD- P Clear the SD-L Condition Step 1 Complete the “Clear an OC-N Port F acility or T erminal Loopback Circuit” procedure on page 2-156 . Step 2 Ensure that the f iber conn ector for the port is co mpletely plugged in. F or more[...]

2-125 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.201 SD-V Clear the SD-P Condition Step 1 Complete the “Clear the SD-L Condition” procedu re on page 2-124 . Step 2 If the condition does not clear , log into the T echnical Support W ebsite at http://www .cisco.com/techsupport f or mo[...]

2-126 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.203 SF-L War nin g Use of controls, adjustments, o r performing procedures other tha n those specified could re sult in hazardous radiation exposure. Statement 1057 Clear the SF (DS1, DS3) Condition Step 1 Complete the “Clear the SD ([...]

2-127 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.205 SFTWDOWN Clear the SF-P Condition Step 1 Complete the “Clear the SD-L Condition” procedu re on page 2-124 . Step 2 If the condition does not clear , log into the T echnical Support W ebsite at http://www .cisco.com/techsupport f o[...]

2-128 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.208 SNTP- HOST 2.7.208 SNTP-HOST Default Se verity: Minor (MN), Non-Service-Af fecting (NSA) SONET Logical O bject: NE The Simple Network Ti ming Protocol (SNTP) Host F ailure alarm indicates that an ONS 15310-CL or ONS 15310-MA serving[...]

2-129 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.211 SQM 2.7.211 SQM Default Se verity: Critical (CR), Service-Af fecting (SA) for STSTRM; Major (MJ), Service-Af fecting (SA) for VT -TERM SONET Logical Objects: STSTRM, VT -TERM The Sequence Mismatch alarm is a VCA T member alarm. (VCA T[...]

2-130 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.214 SSM-O FF Clear the SSM-FAIL Alarm Step 1 V erify that SSM is enab led on the external timing source. Step 2 If timing is enabled, u se an optical test set to deter mine that the external ti ming source is deli v ering SSM. For speci[...]

2-131 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.217 SSM-SMC The SSM Reserved (RES) F or Networ k Synchronization Use co ndition o ccurs when the synchronization message quality le vel is changed to RES. Note SSM-RES is an informational condition. It does n ot require trou bleshooting. [...]

2-132 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.221 SSM-ST4 Note SSM-ST3E is an informational condi tion. It does not require troublesho oting. 2.7.221 SSM-ST4 Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical Objects: BITS, DS1, NE-SREF , OCN The SSM S[...]

2-133 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.224 STS-SQUELCH-L 2.7.224 STS-SQUELCH-L Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical O bject: OCN The Ring is Squelchi ng STS traf fic con dition is rais ed on an OC-N facil ity . If the node failure sc[...]

2-134 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.227 SWMTXMOD -WORK 2.7.227 SWMTXMOD-WORK Default Se verity: Critical (CR), Service- Affecti ng (SA) SONET Logical O bject: EQPT The Switching Matrix Module F ailure on W orking Slot alarm is raised by the 15310-CL-CTX or CTX2500 card wh[...]

2-135 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.230 SWTOTHIRD Step 2 If the condition does not clear , log into the T echnical Support W ebsite at http://www .cisco.com/techsupport f or more info rmation or call Cisco T AC (1-800-553-2447). 2.7.230 SWTOTHIRD Default Se verity: Not Alar[...]

2-136 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.233 SYNCSEC A Loss of T iming on Primary Reference alarm occurs when the ONS 15310-CL o r ONS 15310-MA loses the primary timing source ( reference 1). The system uses three ranked timing ref erences. The timing references are typicall y[...]

2-137 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.234 SYNCTHIRD 2.7.234 SYNCTHIRD Default Se verity: Minor (MN), Non-Service-Af fecting (NSA) SONET Logical Objects: EXT -SREF , NE-SREF A Loss of T iming on Third Reference alarm occurs when the ONS 15310-CL or ONS 15310-MA loses the third[...]

2-138 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.236 TIM SONET Logical O bject: OCN The Section TIM alarm occurs when the expected J0 section trace st ring does not match the recei ved section trace string. This occurs because the data being receiv ed is not correct or the receiving p[...]

2-139 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.237 TIM-MON 2.7.237 TIM-MON Default Se verity: Minor (MN) SONET Logical O bject: OCN The TIM Section Monitor TIM alarm applies to TXP and MXP cards. For i nformation about this al arm, refer to the “ Alarm T roubl eshooting” chapter o[...]

2-140 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.240 TIM- V In Auto mode on the receiving port, the card sets the e xpected string to the va lue of the recei ved string. If the alarm occurs on a port that has been operating with no alarms, the circuit path has changed or someone enter[...]

2-141 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.242 TX-AIS Note For more information about Ethernet car ds, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Ethernet Card Softwar e F eature and Configuration Guide . Clear the TPTFAIL (CE100T) Alarm Step 1 Clear any alarms bei ng [...]

2-142 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.244 TX- RAI If the condition does not clear , log in to the T echnical Suppo rt W ebsit e at http://www .cisco.com/techsupport f or more information or call Cisco T A C (1 800 553-2447). 2.7.244 TX-RAI Default Se verity: Not Alarmed (N [...]

2-143 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.245 UNEQ-P Step 5 If the T ype column does n ot contain VTT , there are n o VT tunnels conn ected with the al arm. Go to Step 7 . Step 6 If the T ype column does contain VTT , attempt to delete these ro ws by completi ng the follo wing st[...]

2-144 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.246 UNEQ-V Step 13 If the alarm does not clear , log in to the T echnical Support W ebsite at http://www .cisco.com/techsupport for more information or call Cisc o T A C (1-800-553-2447) in order to report a Service- Aff ecting (SA) pro[...]

2-145 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.7.248 VCG-DOWN Note For more information about Ethernet car ds, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Ethernet Card Softwar e F eature and Configuration Guide . Clear the VCG-DEG Condition Step 1 Look for and clear any Crit[...]

2-146 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.7.250 WKSW PR 2.7.250 WKSWPR Default Se verity: Not Alarmed (N A), Non-Service-Af fecting (NSA) SONET Logical Objects: EQ PT , OCN, STSMON, VT -MON The W orking Switched T o Protection conditio n occurs when a line experiences the “LOS [...]

2-147 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.9 Traffic Card LED Activity 2.9 Traffic Card LED Activity ONS 15310-CL and ONS 15310-MA car d LED behavior patt erns are listed in the follo wing sections. 2.9.1 Typical Controller Card or Ethernet Card LED Activity After Insertion When a t[...]

2-148 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.10.1 Protection Switching, Lock Initiation, and Clearing Initiate a 1+1 Protection Port Force Switch Command This procedure switches 1 +1 protection group traf f ic from one port in the gr oup to the other using a Force switch. Caution Th[...]

2-149 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.10.1 Protection Switching, Lock Initiation, and Clearing Clear a 1+1 Force or Manual Switch Command Note If the 1+1 protection gro up is conf igured as re vert i ve, clearing a F orce switch to protect (or working) mov es traff ic back to t[...]

2-150 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.10.1 Protection Switching, Lock Initiation, and Clearing Initiate a Card or Port Lockout Command Note For ONS 15310-MA 1:1 electri cal protection groups, w orking or protect cards can be placed in the Lock Out state. For a 1+1 optical pro[...]

2-151 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.10.1 Protection Switching, Lock Initiation, and Clearing Initiate a Force Switch for All Ci rcuits on a Path Protection Span This procedure forces all circuit s in a path prot ectio n from the workin g span to the protect. It is used to rem[...]

2-152 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.10.1 Protection Switching, Lock Initiation, and Clearing In the Circuits on Span dialog box, the switch state for all circuits is Manual. Unprotected circuits do not switch. Initiate a Lockout for All Circuits on a Protect Path Protection[...]

2-153 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.10.2 CTC Card Resetting and Switching In the Circuits on Span dialog box , the switch state for all ci rcuits is Clear . Unprotected circuits do not switch. 2.10.2 CTC Card Resetting and Switching Caution A void soft resettin g more than on[...]

2-154 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.10.3 Physical Card Reseating and Replacement Note The reset options are enabled only in the OOS-MA,MT service s tate. Note Before you reset the 15310-CL-CTX or CTX250 0 card, you should wait at least 60 seconds after the last provisi onin[...]

2-155 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.10.4 Generic Signal and Circuit Procedure s Step 4 Slide the replacement card into the slot along the g uide rails. Step 5 Close the ejectors. 2.10.4 Generic Signal and Circuit Procedures Verify the Signal BER Threshold Level Step 1 Log int[...]

2-156 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.10.4 Generic Signal an d Circuit Procedures d. V erify that the Disable OSPF on Link check box i s unchecked. e. Click OK . Clear an OC-N Port Facility or Terminal Loopback Circuit Step 1 Log into a node on the netw ork. If you are alread[...]

2-157 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troubleshooting 2.10.4 Generic Signal and Circuit Procedure s Step 7 If a ro w sho ws a state other than IS, click in the col umn cell to display the drop -down list and select IS . Step 8 Click Apply . Note If ports managed into IS administr ati ve state ar[...]

2-158 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 2 Alarm Troublesho oting 2.10.4 Generic Signal an d Circuit Procedures Note If ports managed into IS administr ativ e state are not receiv ing signals, the LOS alarm is eith er raised or remains, and the port serv ice state transitions to OOS- A U,FL T .[...]

CH A P T E R 3-1 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 3 Transient Conditions This chapter gives a description, entity , Sim ple Network Management Protocol (SNM P) number , and SNMP trap for each commonly encount ered Cisco ONS 15310-CL and Cisco O NS 15310-MA transient condition. 3.1 Transients Indexed By Alphabeti[...]

3-2 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 3 Tran sient Conditions 3.1 Transients Inde xed By Alphabe tical Entry 3.3.14 INTR USION, page 3-6 NE 5250 securityIntrusionDetUser 3.3.15 INTR USION-PSWD, page 3-6 NE 5240 securityIntrusionDet Pwd 3.3.16 LOGIN-F AILURE-LOCKOUT , page 3-6 NE 5080 securityIn validLog [...]

3-3 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 3 Transient Conditions 3.2 Trou ble Notifications 3.2 Trouble Notifications The ONS 15310-CL and ONS 15310-MA systems repo rt trouble by u sing standard condition characteristics that follow the ru le s in T e lcordi a GR-253 and graphical user interface (GU I) state [...]

3-4 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 3 Tran sient Conditions 3.3 Transient Conditions 3.3 Transient Conditions This section lists in alphabetical order all the transient condition s encountered in Softwa re Release 7.0. The description, entity , SNMP number , an d SNMP trap accompany each condition. 3.3[...]

3-5 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 3 Transient Conditions 3.3.7 ADM IN-SUSPEN D-CLR 3.3.7 ADMIN-SUSPEND-CLR The Suspend User Clear (ADMIN-S USPEND-CLR) condition occurs wh en the user or a dministrator changes the password. This transient condit ion does not result in a stan ding condition. 3.3.8 AUD-A[...]

3-6 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 3 Tran sient Conditions 3.3.13 FRCDWKSWPR-NO-TRFSW 3.3.13 FRCDWKSWPR-NO-TRFSW The Forced Switch to Pro tection Resulted in No T raffic S witch (FRCD WKSWPR-NO-TRFSW) condition occurs when you perform a Force Switch to the protect port/c ard, and the protect por t/car[...]

3-7 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 3 Transient Conditions 3.3.20 LOGOUT-IDLE-USER This transient co ndition is equi valent to a security warning. Y ou must check the secu rity log (audit log) for other security-related ac tions that have occurred. 3.3.20 LOGOUT-IDLE-USER The Automatic Logout of Idle Us[...]

3-8 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 3 Tran sient Conditions 3.3.27 RMON-RESET 3.3.27 RMON-RESET The RMON Histories and Alarms Reset Reb oot (RMON-RESET) conditio n occurs when the time-of-day settings o n the 15310-CL-CTX or CTX2500 card are in creased or decreased b y more than fi ve seconds. This in [...]

3-9 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 3 Transient Conditions 3.3.34 WKSWPR 3.3.34 WKSWPR The Switched t o Protection (WKSWPR) condit ion occurs when tr af fic swit ches to the protect port/card in a nonre verti ve protection group. This transient condit ion does not result in a stan ding condition. 3.3.35[...]

3-10 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 3 Tran sient Conditions 3.3.35 WRMRESTART[...]

CH A P T E R 4-1 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 4 Error Messages Note The terms "Unidirectional Path Switch ed Ring" and "UPSR" m ay appear in Cisco literature. Th ese terms do not refer to using Cisco ONS 15xxx products in a unidirectional pat h switched ring confi guration. Rather , these[...]

4-2 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages T able 4-1 Err or Messages Error Warning ID Error W arning Message Description EID-0 In v alid error ID. The error ID is in valid. EID-1 Null pointer encountered in {0}. Cisco T ransport Controller (CTC) encountered a null poin ter in the area descri[...]

4-3 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-1023 This session has been terminated. T erminations are caused when the se ssion has timed out, the card resets, there is already a session with the slot, or passwor d config uration is required. Refer to the erro r message te xt. EID-1025 Unable[...]

4-4 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-2003 Error deleting roll. There was an error when CTC tried to delet e the roll. EID-2004 No IOS slot selected. Y ou did not select a Cisco IOS slot. EID-2005 CTC cannot find the online help fil es for {0}. The files may hav e been mov ed, delete[...]

4-5 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-2025 This feature cannot be used. V erify that each of the endpoints of this circuit are runni ng software that sup ports this feature. Refer to the error or w arning message text. For e xample, this error is generated from the node vie w Provisio[...]

4-6 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-2043 This node is not selectable. Only the so urce node and nodes attached to included spans (blu e) are selectable. Se lecting a selectable node will enable its a v ailable outgoing spans. Refer to the erro r message te xt. EID-2044 This link ma[...]

4-7 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-2066 Unable to store prof ile. Error writi ng to {0}. CTC encountered an error while trying to store the profile. EID-2067 File write error . {0} CTC encountered an error while writing the specified file. EID-2068 Unable to load alarm prof ile fro[...]

4-8 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-2090 No nodes selected. Please select the node(s) on which to store the prof ile(s). Y ou must select one or more nodes on which you can stor e the profi le. EID-2091 Unable to switch to node {0}. CTC is unable to switch to t he specified node. E[...]

4-9 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-2116 In v alid e xtension b yte setting for ring. {0} The extension byte set for the specif ied ring is in v alid. EID-2118 Cannot delete ring. There is a protection operation set. All protection operations must b e clear for ring to b e deleted. [...]

4-10 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-2130 The ring ID va lue, {0}, is not v alid. Please enter a v alid number between 0 and 9999. Enter a ring ID value between 0 and 9999. EID-2131 Cannot s et re version to INC ONSISTENT . Y ou m ust select anothe r re version type . EID-2135 Unab[...]

4-11 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-2159 Roll not ready fo r completion. {0} The roll is not ready for co mpletion. EID-2160 Roll not connected. {0} Refer to error messge text. EID-2161 Sibling roll not complete. {0} One of the rolls is not completed for the dual roll. If it is aut[...]

4-12 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages WID-2175 Extension by te mismatch. {0} There is a mismatch with the ex tension byt e. WID-2176 Not all sp ans ha ve the same OSPF Area ID. This will cause problems with protection swit ching. T o determine the OSPF Area for a gi ven span, click on t[...]

4-13 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-2195 The circuit VLAN list cannot be mapped to one spanning tree. Y ou can view the VLAN/Span ning T ree table or reassign VLANs. Refer to the erro r message te xt. EID-2196 Unable to relaunch the CTC. {0 } There is an error relaunching CTC. EID-[...]

4-14 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-2218 Bandwidth must be between {0} and {1} p ercent. The bandwidth must be within the specif ied parameters. EID-2219 Protection operati on failed, XC loopback is applied on cross-connection. As the protection operation failed , a cross-connect [...]

4-15 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-2328 Circuit reconf igure error . {0} The attemp t to reconfigure the spec if ied circuit has failed. EID-2329 {0} of {1} circuits could not be successfully created. A fe w circuits could not be created. EID-2330 Circuit v erificat ion: selected [...]

4-16 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3021 An error was encou ntered while retrie ving the diagnostics: {0} Refer to the erro r message te xt. EID-3022 Requested action not allo wed. The requested action is not al lowed. EID-3023 Unable to retrie ve lo w order cross co nnect mode . [...]

4-17 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3050 An exceptio n was caught trying to sa ve the file to your local f ile system. Check whether the file already e xists and cannot be over written, or there isa space constraint i n the f ile system. EID-3051 The maximum size for a config file [...]

4-18 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3072 Clear Learned Address Failure attempting to clear the learned M A C address from a specific card or Ether group. EID-3073 Clear Sele cted Ro ws Failure attempting to clear the learned MAC address from a specific card or Ether group. EID-307[...]

4-19 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3097 The ring termination is in u se. The ring termination you are tryin g to access is in us e. T ry after sometime. EID-3098 No ring terminations selected . Select one of the ring t erminations. EID-3099 Sorry , entered ke y does not match e xi[...]

4-20 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3120 No object of type {0} selected to delete. Choose an object of the specif ied type to delete. EID-3121 Error Deleting {0} There is an error deleting the item. EID-3122 No object of type {0} selected to edit. Choose an object of the specif ie[...]

4-21 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3144 Max number of static routes exceeded. Th e number of static routes has exceeded its limit. EID-3145 RIP Metric is not in the range 1- 15. The Routing Informatio n Protocol (RIP) metric should be in the range of 1 to 1 5. EID-3146 In v alid R[...]

4-22 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3165 The Ring ID pro vided is already in use. Rin g IDs must be unique Refer to the erro r message te xt. EID-3166 Error refreshing {0} table CTC en countered an error while refreshing the specified table. EID-3167 Slot already in use Refer to t[...]

4-23 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3214 Could not get number of HOs for line. The number of High Orders (STS/STM) for the line is not a v ailable. EID-3215 Error in refreshing. Used frequently in pane classes to indicate a general error condition when tryin g to refresh from the m[...]

4-24 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3237 Database Backup failed. {0} CTC failed to backup the specified database. EID-3238 Send PDIP setting on {0} is inconsis tent with that of control node {1} The send payload defect indicat or path (PDI-P) setting on the specif ied item should [...]

4-25 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages WID-3256 Could not assign timi ng reference(s) because - at least one timing reference has already been used and/or - a timing reference has been attemp ted to be u sed twice. Please verif y the settings. Refer to the warn ing message text. EID-3257 [...]

4-26 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages WID-3275 Make sure the Remote In terf ace ID and the Local Interface ID on the two sides are matched. (Local Interf ace ID on this node should equal Remote Interf ace ID on the neighbor node an d vice-versa.) Refer to the warn ing message text. WID-[...]

4-27 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3294 No RMON thresholds av ailable for sel ected port. Refer to the error message text. EID-3295 This card does not support RMON thr esholds. Refer to the error message text. EID-3296 Buffer -to-b uff er credit is only supported for Fi bre Channe[...]

4-28 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3323 APC system is busy . Automatic Po wer Control (APC) system is bus y . EID-3324 No path to regulate. There is no circuit path to re gulate. EID-3325 Requested action not allo wed. Generic D WDM provisio ning failure message. EID-3326 Wrong i[...]

4-29 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3353 There is no such interface a v ailable. The interface specified is not present in CTC. EID-3354 Specified endpoint is in us e. Select another endpoint th at is not in use. EID-3355 Specified endpoint is incompatib le. Refer to the error mess[...]

4-30 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3383 GFP Buffers A vailable must be bet ween {0} and {1} and may be increased in increments of {2}. The GFP buf f ers must be in the specified range. This can incremented by the specified value. WID-3384 Y ou are about to force the us e of Secur[...]

4-31 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-3402 Unable to complete the switch request. The {0} card is either not present or is n ot responding. T ry again after ensuring that the {0} card is present and is not resetting. Refer to the erro r message te xt. EID-3403 Admin state transition [...]

4-32 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-4011 Pro visioning error: {0} Refer to the erro r message te xt. EID-5000 Cannot f ind a v alid route f or tunnel cha nge request . Refer to th e error message te xt. EID-5001 T unnel could not be changed. Refer to the erro r message text . EID-[...]

4-33 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-5018 {0} is {1} node and cannot be added to {2 } network. Y ou cannot add the node {0} of type {1} to the host node of type {2}. This pre vents yo u from hosting both SO NET and SDH nodes in the same session. EID-5019 Manual mode f or this equipm[...]

4-34 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-5033 Unable to load prof ile. Error decoding characters. CTC detected an error while decoding characters and could not lo ad the prof ile. EID-5034 Unable to load prof ile. File format error . CTC detected an error and could not load the prof il[...]

4-35 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages WID-5051 Unable to transit ion port state indi rectly because the port aggregates OCH CC circuits: if the port state should be changed, edit it direct ly via port pro visioning Refer to the warn ing message text. EID-5052 The operation is not v alid [...]

4-36 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-6006 Could not assign timi ng references: - NE reference can only be used if t iming mode is LINE. - A BITS reference can only be used if timin g mode is not LINE. - A line reference can only be u sed if timing mode is not EXTERN AL. Refer to th[...]

4-37 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-6024 The destination of a {0 } rout e cannot be a class D (224.0.0.0 /4) or class E (240.0.0.0/4) address. The destination of a static route must not be a class D or class E address. EID-6025 The destination of a {0} ro ut e cannot be a class A b[...]

4-38 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-6049 Mode {0} is not supported. CTC does not support th e mode of operation requested on the card. EID-6050 Some {0} terminations were not {1}d. {2} Refer to the erro r message te xt. WID-6051 All {0} terminations were {1}d successfully . {2} Re[...]

4-39 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-6074 End System mode only supports one subnet. Refer to the error message te xt. EID-6075 Trying to remo ve MA T entry that does not exit. CTC is removing t he MA T entry . EID-6076 Cannot {0} T ARP manual adjacency entr y: {1} CTC cannot ad d th[...]

4-40 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-6097 The authorization key d oes not comply with I OS password restrictions. {0} Specify another authorization key . EID-6098 Default static r oute is not allo wed when default IP Ov er CLNS tunnel e xists Refer to the erro r message te xt. EID-[...]

4-41 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-6113 Cannot delete shelf, {0} One or more of the equipment modules (provisioned virtual link s, pro visioned server trails, pro visioned protection grou ps, or provisi oned DCCs) in the shelf is currently in use. Delete cards from all the slots a[...]

4-42 Cisco ONS 15310-CL and Cisco ONS 1531 0-MA Troubleshooting Guide, R7.0 Chapter 4 Error Messages EID-6137 Cannot disable multishelf. Multi sh elf is not supported on equipment, is already dis abled, or modules on the shelf are curren tly in use. EID-6138 Inv a lid LA N configurat ion. V erify the LAN configu ration. EID-6139 Inv a lid card( s) [...]

IN-43 Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 INDEX Numerics 1+1 optical port prot ection, deleting 2-76 15310-CL-CTX card line alarms 2-146 resetting 2-153 A ADMIN-DISABLE 3-4 ADMIN-DISABLE-CLR 3-4 ADMIN-LOCKOUT 3-4 ADMIN-LOCKOUT-CLR 3-4 ADMIN-LOGOUT 3-4 ADMIN-SUSPEND 3-4 ADMIN-SUSPEND-CLR 3-5 AIS AIS description 2-1[...]

Index IN-44 Cisco ONS 15310-CL and Cisco ONS 15 310-MA Troubleshoot ing Guide, R7.0 byte failure 2-20 channel failure on protect card 2-64 channel mismatch 2-21 mode mismatch failure 2-23 path protection alarms 2-28, 2-29, 2-30, 2-31 path protection revertiv e switch 2-31 automatic reset 2-27, 3-7 AUTORESET description 2-27 AUTOSW AUTOSW-AIS descri[...]

Index IN-45 Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 generic pr ocedures 2-155 identify ing circuit sta te 1-64 identify ing failure po ints on electrical 1-3 identifying fai lure points on optical 1-14 PARTIAL status remains unchanged 1-64 path-in-use error 1-62 repairing 1-64 rolled 2-121 VT1.5 creation error 1-66 CL[...]

Index IN-46 Cisco ONS 15310-CL and Cisco ONS 15 310-MA Troubleshoot ing Guide, R7.0 does not launch 1-54 gray node icon 1-57 list of alarms 2-1 login errors 1-48, 1-53, 1-60 loss of TCP/IP connection 2-35 node view to network view chan ge unsuccessful 1-52 release interoperability pr oblems 1-59 requirements for UNIX workstation 1-46 requirements f[...]

Index IN-47 Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 See also DS1-84/DS3-EC1-3 card resetting 2-153 electrical circuits. See circuits ELWBATVG description 2-46 ENCAP-M ISMATCH-P desc ription 2-47 EOC description 2-48 EOC-L 2-50 EQPT description 2-51 EQPT-M ISS desc ription 2-52 equipment failure hardware failure on rep[...]

Index IN-48 Cisco ONS 15310-CL and Cisco ONS 15 310-MA Troubleshoot ing Guide, R7.0 FE-LOCKOUTOFPR-SPAN 2-62 FE-LOF description 2-63 FE-LOS description 2-63 FE-MANWKSWBK-SPAN 2-63 FE-MANWKSWPR-SPAN 2-64 FEPRLF description 2-64 fiber and cabling errors 1-69 fiber-optic connections, faulty 1-69 firewall, invalid port number 4-11 FIREWALL-DIS 3-5 flas[...]

Index IN-49 Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 1:1 card switch (ONS 153 10-MA only) 2 -150 lock-on 2-149 lockout 2-150 path protection Force switch 2-151 path protection lockou t 2-152 path protection manual switch 2-151 Internet Explorer See also browser setting as the default CTC browser 1-52 interoperability b[...]

Index IN-50 Cisco ONS 15310-CL and Cisco ONS 15 310-MA Troubleshoot ing Guide, R7.0 LOF (OCN) 2-88 LOF (STSTRM) 2-88 LOF (STSTRM) 2-88 LOGBUFR90 2-89 LOGBUFROVFL 2-89 login errors browser login d oes not launch Java 1-48 browser stalls wh en downloading JAR fi le 1-53 corrupt cache file 1-55 CTC does not launch 1-54 no DCC connection 1-62 no IP con[...]

Index IN-51 Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 MEA (FAN) description 2-110 MEA (PPM) description 2-110 MEM-GONE description 2-111 MEM-LOW description 2-111 MFGMEM description 2-111 mismatch between received and expected C2 byte 2-47 ML-100T-8 card replacing 2-154 reseating 2-154 resetting 2-153 startup configurat[...]

Index IN-52 Cisco ONS 15310-CL and Cisco ONS 15 310-MA Troubleshoot ing Guide, R7.0 facility loopba ck on a source-node Ethe rnet port 1-29 facility loopback on a source-n ode OC-N port 1-14 hairpin on a destination-no de electrical port 1-10 hairpin on a source-node electrical port 1-6 terminal loopback on a de stination-node electrical port 1-8 t[...]

Index IN-53 Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 SF description 2-125 SF-L description 2-126 SF-P description 2-126 SF-V description 2-127 SFTWDOWN description 2-127 SFTWDOWN-FAIL 3-8 SF-V description 2-127 SHELF-COMM-FAIL 2-127 signal failure 2-125, 2-126 SNTP-HOST description 2-128 soft reset 2-153 software down [...]

Index IN-54 Cisco ONS 15310-CL and Cisco ONS 15 310-MA Troubleshoot ing Guide, R7.0 See also power cross-connect loopback circuit 1-16 electrical cabling 1-6, 1-13 electrical circuits 1-4 Ethernet cards 1-30, 1-33, 1-41, 1-44 Ethernet facility loopback circuit 1-41 Ethernet terminal loopback circuit 1-32, 1-44 facility loopback circuit 1-5, 1-13, 1[...]

Index IN-55 Cisco ONS 15310-CL and Cisco ONS 15310 -MA Troubleshooting Guide, R7.0 V VCCG-DOWN descriptio n 2-145 VCG-DEG des cription 2-144 verifying BER threshold level 2-155 DCC terminations 2-155 passwords 1-60 Windows PC connection to the node 1-50 VirusScan 1-53, 1-54 voltage. See battery VT1.5 creation error 1-66 VT-SQUELCH-L description 2-1[...]

Index IN-56 Cisco ONS 15310-CL and Cisco ONS 15 310-MA Troubleshoot ing Guide, R7.0[...]