Cisco Systems ONS 15327 manual

Corporate He adquarters Cisc o Syst ems , Inc . 170 West Ta sman Drive San Jos e, CA 95 134-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553- NETS (638 7) Fax: 408 526-4100 Cisco ONS 1 5327 T r ou bleshootin g Guide Pr oduct and Documenta tion Release 3.4 April 20 03 Custome r Order Numb er: DO C-78156 41= Text Pa rt Nu mber: 78-15 641-0 1[...]

THE SPECIFICATIONS AND INFORMATION REG ARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOU T NOTICE. ALL STATEMENT S, INFORMATI ON, AND RECOMMENDA TIONS IN T HIS MANUAL ARE BELIEVED TO BE ACCURATE BU T ARE PRESEN TED WITHOUT WARRANTY OF ANY KIND, EXPRE SS OR IMPLIED. USERS MUST TAKE FULL RESPON SIBILITY FOR THEIR AP PLICATION OF ANY PRO[...]

iii Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 CONTENTS About t h is Guid e xxi Docume nt Obje ctiv es xxi Audienc e xxi Relat ed D ocum ent atio n xxi Document Convent ions xxii Where t o Find Safe ty and Warning Informa tion xxiii Obtain ing Docu mentati on xxiii Cisco. com xxiii Document ation C D-ROM xxiii Orderi ng Documenta tion[...]

Cont ent s iv Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Create the Termina l Loopb ac k on a Desti na tion X TC Po rt 1-12 Test t he T ermin al Loop back Ci rcui t on t he De stinat ion XTC Port 1-13 Test t he D estin ation XTC Ca rd 1-14 1.2. 4 Per fo rm a H ai rpi n on a D es ti nati on No d e XT C Por t 1-14 Create the Hair pi n L[...]

Content s v Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 Create the Termina l Loopbac k on a Destina tion Node OC- N Port 1-39 Test th e Term i na l Lo o pb a ck Circu i t 1-40 Test th e OC - N Car d 1-40 1.4 Resto ring t he Da tabase and D efault Sett ings 1-41 1.4. 1 Res t or e th e Nod e Da ta ba se 1-41 Restor e the Databa se 1-41 1[...]

Cont ent s vi Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Launch CT C to Corr ect the Cor e Ver sion B ui ld 1-6 0 1.6.1 0 Username or Passwo rd Does Not Matc h the XTC Inf ormation 1-60 Verify Corr ec t U se rn a me an d Pas s w or d 1-61 1.6. 11 No IP Con necti vi ty Exi sts Bet ween Nod es 1-61 1.6.1 2 DCC Connection Lo st 1-61 1.6.[...]

Content s vii Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 Verif y Card LED Oper ation 1-80 CHAPTER 2 Alarm Troub leshootin g 2-1 2.1 Alarm In de x by Def ault Sev e ri ty 2-1 2.1. 1 C ritic al Al arm s (C R) 2-1 2.1. 2 Majo r Al a rm s (MJ) 2-2 2.1. 3 Mino r A la rms (MN ) 2-2 2.1. 4 C ond itio ns (N A or NR ) 2-3 2.2 Alarm s and Condi[...]

Cont ent s viii Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Clear t he AS-CMD Condit ion 2-23 2.6. 13 AS-M T 2-23 Clear t he AS-MT Cond ition 2-24 2.6. 14 AUD- LOG -LOS S 2-24 Clear t he AUD-LOG-LOS S Condit i on 2-24 2.6. 15 AUD- LOG -LOW 2-24 2.6. 16 AUTO RE SET 2-25 Clear t he AUTORESE T Ala rm 2-25 2.6. 17 AUTO SW -AI S 2-25 Clear [...]

Content s ix Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 2.6. 33 CA R L O SS (G Se rie s) 2-33 Clear t he CARLOSS (G Ser ies) Alarm 2-34 2.6. 34 CL DRES TA RT 2-36 Clear t he CLDRESTA RT Co nditio n 2-36 2.6. 35 COM IOX C 2-37 Clear t he COMIOXC Alarm 2-37 2.6. 36 CONT BU S-A -18 2-3 7 Clear t he CONTBUS-A-1 8 Alarm 2-37 2.6. 37 CONT B[...]

Cont ent s x Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Clear t he E-W-MISMATCH Alar m in CTC 2-52 2.6.53 E XCCOL 2-53 Clear t he EXCCOL Alar m 2-53 2.6. 54 EXE RCI SE- RIN G-REQ 2-53 2.6. 55 EXE RCI SE- SPAN -RE Q 2-53 2.6. 56 EXT 2-5 4 Clear t he EXT Ala rm 2-54 2.6. 57 EXT RA-T RAF -PR EEMP T 2-54 Clear the EX TRA-T RA F-PR EEM PT [...]

Content s xi Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 Clear t he FE-FRCDWKSWPR -RING Condi tion 2-65 2.6. 75 FE-F RCD WKSW PR -SPA N 2-65 Clear t he FE-FRCDWKSWPR -SPAN Cond ition 2-65 2.6. 76 FE-I DLE 2-66 Clear t he FE-IDLE Condit ion 2-66 2.6. 77 FE-LO CK OUTO FPR -SPA N 2-66 Clear t he FE-LOCKOUT OFPR-SP AN Con dition 2-66 2.6. [...]

Cont ent s xii Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Clear t he INHSWPR Condi tion 2-75 2.6. 98 INHS WWK G 2-75 Clear t he INHSWWKG Cond ition 2-7 6 2.6. 99 INVM ACA DR 2-76 2.6. 100 KB- PAS STH R 2-76 Clear t he KB-PASSTHR Co ndit io n 2-76 2.6. 101 LKO UTP R-S 2-76 Clear t he LKOUTPR -S Co ndit io n 2-76 2.6. 102 LOC KOU T-RE Q[...]

Content s xiii Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 2.6. 11 8 L P BK T ER M IN A L (G-Se ries ) 2-88 Clear the LPB KTER MINA L ( G-Ser ies) Co ndit ion 2-88 2.6. 119 MA N-R EQ 2-88 Clear t he MAN-REQ Condi tion 2-88 2.6. 120 MA NRE SET 2-88 2.6. 121 M ANSW TOIN T 2-89 2.6. 122 M ANS WTO PRI 2-89 2.6. 123 M ANS WTO SEC 2-89 2.6. [...]

Cont ent s xiv Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Clear t he RCVR-MISS Al arm 2-1 01 2.6. 142 RF I-L 2-101 Clear t he RFI-L Con dition 2-101 2.6. 143 R FI- P 2-10 2 Clear t he RFI-P Con dition 2-102 2.6. 144 RF I-V 2-10 2 Clear t he RFI-V Con dition 2-103 2.6. 145 RIN G- MISM ATC H 2-1 03 Clear t he RING-MISMATC H Alarm 2-103 [...]

Content s xv Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 2.6. 167 S SM- ST2 2-112 2.6. 168 S SM- ST3 2-112 2.6. 169 S SM- ST3 E 2-11 2 2.6. 170 S SM- ST4 2-113 2.6. 171 S SM- STU 2-113 Clear t he STU Cond ition 2-113 2.6. 172 S SM- TNC 2-113 2.6. 173 SWM TXM OD 2-113 Clear t he SWMTXMOD Alarm 2-114 2.6. 174 S WTO PRI 2-115 2.6. 175 S W[...]

Cont ent s xvi Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Ident ify a Ring ID or No de I D Num ber 2-125 Change a Ri ng ID Number 2-125 Change a Nod e ID Number 2-126 Verify Nod e Vi si bi lit y fo r Ot her No de s 2-1 26 Verif y or Create Node DCC Termina ti ons 2-126 Lock Out a BL SR Span 2-127 Clear a BL SR Span Lock Out 2-127 Clea[...]

FIG U R ES xvii Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 Figu re 1-1 Facil ity Loopb ack Pro ce ss on an XTC Ca rd 1-2 Figu re 1-2 Facil ity Loopb ack Pro cess on an OC- N Card 1-2 Figu re 1-3 Termina l Loopbac k Proce ss on an OC-N Car d 1-3 Figu re 1-4 Termina l Loopbac k Proce ss on a G1000- 2 Card 1-3 Figu re 1-5 Hairpi n Circui[...]

Figures xviii Cisco ONS 153 27 Troubl eshootin g Guide, R3 .4 April 2003 Figu re 3-4 Replac ing the Reusable Fan-Tr ay Air Filte r 3-5[...]

TABLES xix Cisco ONS 15327 Refer ence Manual, R3.4 April 2003 Ta b l e 1 - 1 Restor e the Node Data base 1-41 Ta b l e 1 - 2 Restor e the Node to Factory Configur atio n 1-43 Ta b l e 1 - 3 Unable t o Verify t he IP Confi gur ation of Your PC 1-47 Ta b l e 1 - 4 Brow se r Lo g in Do es No t La unc h Ja v a 1-48 Ta b l e 1 - 5 Unable t o Verify t he[...]

Tables xx Cisco ONS 153 27 Reference Man ual, R3.4 April 2003 Ta b l e 1 - 3 2 Free-R unnin g Synchron izat ion Mode 1-70 Ta b l e 1 - 3 3 Daisy -Ch aine d BIT S N ot Fu ncti onin g 1-70 Ta b l e 1 - 3 4 Blinki ng S TAT LED o n In sta lled C ard 1-71 Ta b l e 1 - 3 5 Bit Er rors Appe ar for a Lin e Car d 1-71 Ta b l e 1 - 3 6 Fault y Fiber-O ptic C[...]

xxi Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 About this Guide This se cti on expla ins t he obj ectives, int en ded a ud ienc e, an d o rganizatio n o f this pu bli cat ion an d describ es the con ventions that con vey instr uction s and other inf ormati on. This section pro vides the follo wing infor mation: • Documen t Objecti v[...]

xxii Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 About this Guide Document Conventi ons • Cisco ONS 15327 Procedur e Guid e, Re leas e 3.4 Provides installa tion, tur n up, provisionin g, and maint ainence procedures for Cisco ONS 15327 nodes and ne tworks • Cisco ONS 15 327 Refe r ence Manu al, Relea se 3.4 Pro vides ref erence in[...]

xxiii Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 About th is Guid e Where to Find Safety and Warning Information Where to Find Safety and Warn ing Information For safety and warning information, r efer to the Cisco ONS 15 327 In stall ation Handb ook that accompa nied the product. Th is publicatio n describes the internatio nal agenc [...]

xxiv Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 About this Guide Obtain in g Technical Assis ta nce Ordering Docume ntation Y ou can find ins tr uct ions for or deri ng docu me nta tio n at thi s URL: http://www .cisco.com/uni v ercd/cc/t d/doc/es_inpck/p di.htm Y ou can order Cisco documen tation i n these ways: • Re gister ed Cisc[...]

xxv Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 About th is Guid e Obtaining Technical Assistance • Regist er for online skill assessment , training, a nd certifi cation pr ograms T o obtain custo mized inform ation and se rvice, you c an self-r egister on Cisco.co m at this URL: http://tools. cisco.com/RPF/re gister/re gister .do Te[...]

xxvi Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 About this Guide Obtainin g Addi ti ona l Publicat io ns and Info rmatio n Cisco TAC Escalation Center The Cisco T AC Escalati on Center add resses priority lev el 1 or priority le vel 2 issues. These classifications a re assigne d when severe network degra dation si gnificantly impacts [...]

C HAPTER 1-1 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 1 General Troublesho oting This cha pter provides pro cedu res for trou bleshoo ting the most comm on problem s encou ntere d when operati ng a Cisco ONS 153 27. T o troubl eshoot spe cific ONS 15327 alarms, see Chapter 2, “ Alarm T roubleshoot ing.” I f y ou ca nn ot find wha[...]

1-2 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Netwo rk Troubles hooting Te sts 1.1 Network Troubleshooting T ests Use loopback s and hairpins to test ne wly crea ted circuits befo re running li ve traff ic o r to logically lo cate the so urce o f a ne twork fail ure. Al l ONS 15327 line (traf fic)[...]

1-3 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Netw o rk T roub le s hooti ng Te st s termina l loopbac k on the OC-N card turn s the signal ar oun d befor e it reache s th e LIU and sen ds it back through th e XTC car d to the M IC card. This te st ve rif ies that the XTC card cr oss-connect cir cui[...]

1-4 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a DS-N Circuit Pat h A cross-con nect loo pback t ests a circu it path as it passe s through the cross-c onnec t card a nd loops bac k to the po rt bei ng teste d. T esting and verifying c ircuit integrity of ten inv olv[...]

1-5 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on a DS-N Circuit Path 1.2.1 Perform a Facility Lo opback on a Source XTC Port The f acility lo opback te st is perform ed on the node source port in the netw ork cir cuit; in this exam ple, the test is routed through the MIC c[...]

1-6 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a DS-N Circuit Pat h Step 3 Procee d to the “T est the Facilit y Loopb ack” proc edure on page 1 -6 . Procedure: Test the Facility Loopback Step 1 If the test set is not already sending traf f ic, send test-set tr af[...]

1-7 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on a DS-N Circuit Path c. Procee d to the “Perfo rm a Cross-C onn ec t L oop back on the So urce OC -N Por t” pro cedu re on page 1-23 . Step 4 If the test set indi cates a faulty circuit, the proble m might be a fault y ca[...]

1-8 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a DS-N Circuit Pat h b. Clear the facilit y loopback: • Click the Maintenance > Loopback tabs. • Choose None fro m th e Lo opb ack T ype col um n for t he p or t be ing t ested . • Choos e the ap propriat e stat[...]

1-9 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on a DS-N Circuit Path Figur e 1 -8 Hair pin Cir cuit on a Sour ce Node XTC P or t Note A n XTC card is req uired to operate th e ONS 15327 a nd can be used in a redunda nt or nonre dundan t configurat ion. Procedure: Create th[...]

1-10 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a DS-N Circuit Pat h Step 3 If the test set indicate s a good circuit, no furth er testing is necessary with the hairpin loopback circuit: a. Clear the hairpin cir cuit: • Click the Circuits tab. • Choose the hairpi[...]

1-11 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on a DS-N Circuit Path Step 4 If the test set indicate s a good circuit, th e problem might be a defect i ve car d. Step 5 T o conf irm a defec ti ve or iginal XTC car d, procee d to the “Re test the Original Source XTC Car [...]

1-12 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a DS-N Circuit Pat h Figur e 1 -9 T er minal Loopb ac k on a Desti nation XTC P ort Cautio n Perfor ming a loop back o n an in-serv ice c ircui t is ser vice-af fecting. Procedure: Create the Termina l Loopback on a Des[...]

1-13 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on a DS-N Circuit Path Step 4 Create the te rminal loopback on t he destinat ion port bei ng tes ted: a. Go to t he nod e vie w of the des ti natio n node : • Choose Vi e w > Go T o Other Node from t he me nu ba r . • C[...]

1-14 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a DS-N Circuit Pat h Step 4 If the test set indicate s a faulty circuit, the proble m might be a fault y card. Step 5 Procee d to the “T est the Destina tion XTC Ca rd” procedur e on page 1 -14 . Procedure: Test the[...]

1-15 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on a DS-N Circuit Path Figur e 1 -1 0 Hair pin on a Destination Node XTC Car d Procedure: Create the Hairpin Loopback Ci rcuit on the Destination Node XTC Car d Step 1 Connect an electr ical test set to the port you are test i[...]

1-16 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a DS-N Circuit Pat h Step 6 V erify that t he circui ts connect to the co rrect slo ts. F or ex ample, v erify that so urce node/Slo t 1 OC-N card ( east slot ) is conn ected to desti na tion nod e/Slot 2 (west slot). I[...]

1-17 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on a DS-N Circuit Path • Click the Delete bu t to n. • Click the Ye s button in the De lete Circuits dialog box. • Conf irm that the hairpin circuit is deleted from the Ci rcuits tab list. b. Procee d to the “Perfo rm [...]

1-18 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a DS-N Circuit Pat h 1.2.5 Perform a Facility Loopback on a Destination XTC Card The facility loopback test is perfor med on the last port in the circuit, in this case the XTC port in the destination node. Completing a [...]

1-19 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on a DS-N Circuit Path Step 3 Procee d to the “T est the Facility Lo opbac k Circuit ” proced ure on page 1-19 . Procedure: Test the Facility Loopback Circuit Step 1 If the test set is not already sending traf f ic, send t[...]

1-20 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a DS-N Circuit Pat h c. The entire DS- N circuit path has no w passed its co mprehensi ve ser ies of loopback tests. This circuit qualif ies to carry li v e traf fi c. Step 4 If the test set indi cates a faulty circuit,[...]

1-21 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on an OC-N Circuit Path • Choos e the ap propriat e stat e (IS, OOS, or OO S_AINS) f rom the State co lumn fo r the p ort bein g tested. • Click the Apply bu tt o n. • Click the Ye s button in th e Confirma tion D ia log[...]

1-22 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a n OC-N Cir cui t Path Figur e 1 -12 F aci lity Loopbac k on a Circuit So urc e OC-N P o rt Cautio n Perfor ming a loop back o n an in-serv ice c ircui t is ser vice-af fecting. Procedure: Create the Facility Loopback [...]

1-23 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on an OC-N Circuit Path • Choose None from the Lo opbac k T ype colum n for the por t being teste d. • Choos e the ap propriat e stat e (IS, OOS, or OO S_AINS) f rom the State co lumn fo r the p ort bein g tested. • Clic[...]

1-24 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a n OC-N Cir cui t Path Figur e 1 -13 Cr oss-Conne ct Loopbac k on a Source OC -N P or t Step 1 Connect an optical test set to the port you are t esting: a. If you ju st completed th e “1.3.1 Perform a Facility L oopb[...]

1-25 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on an OC-N Circuit Path • Click A pply . • Click Ye s in the conf irmatio n dialog. b. Procee d to the “Perfor m a T erminal Lo opbac k on a Source- Node OC-N Por t” proce dure on page 1-27 . Step 4 If the test set ind[...]

1-26 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a n OC-N Cir cui t Path Procedure: Retest the Original XTC Card Step 1 Do a man ual switch of the XTC c ards to mak e the o riginal XTC ca rd the a ctiv e c ard: a. Determ ine th e active cross-co nnect ca rd. On bo th [...]

1-27 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on an OC-N Circuit Path 1.3.3 Perform a T erminal Loopb ack on a Sourc e-Node OC -N Port The terminal loopb ack test is performed on the node destinatio n port in the circuit, in this e xample, the destinatio n OC-N port in th[...]

1-28 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a n OC-N Cir cui t Path Step 3 Confirm th at th e newly cre ated ci rcu it ap pears on the Ci rcui ts tab li st as a t wo-way cir cuit . Note It is norm al for a LPBKTERMIN AL co ndition to appear duri ng a loopback set[...]

1-29 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on an OC-N Circuit Path Step 4 If the test set indicate s a faulty circuit, the proble m might be a fault y card. Step 5 Procee d to the “T est the OC-N Card” proc edur e on page 1 -29 . Procedure: Test the OC-N Card Step [...]

1-30 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a n OC-N Cir cui t Path Figur e 1 -15 F aci lity Loopbac k on a n Int er media te-Node OC-N P or t Cautio n Perfor ming a loop back o n an in-serv ice c ircui t is ser vice-af fecting. Procedure: Create the Facility Loo[...]

1-31 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on an OC-N Circuit Path c. Click the Maintenance > Loopback tabs. d. Select OOS_MT from th e State c olumn. If this is a mult iport card, se lect the r ow appropriate for the desi red port . e. Select T erminal (Inward) fro[...]

1-32 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a n OC-N Cir cui t Path Procedure: Test the OC-N Card Step 1 Repla ce the susp ect card with a card kno wn to b e good. Se e the “Ph ysical ly Repl ace a Car d” procedu re on page 2-13 0 for details. Step 2 Resend t[...]

1-33 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on an OC-N Circuit Path Figur e 1 -16 T er minal Loopbac k on an Int erme diate-N ode OC-N P ort Cautio n Perfor ming a loop back o n an in-serv ice c ircui t is ser vice-af fecting. Procedure: Create the Terminal Lo opback on[...]

1-34 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a n OC-N Cir cui t Path c. Click the Maintenance > Loopback tabs. d. Select OOS_MT from th e State c olumn. If this is a mult iport card, se lect the r ow appropriate for the desi red port . e. Select T erminal (Inwa[...]

1-35 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on an OC-N Circuit Path Step 2 Resend test traf f ic on the loopback circ uit with a good card. Step 3 If the test set indicate s a good circuit, th e problem is probably the defec ti ve ca rd: a. Return the defecti ve card to[...]

1-36 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a n OC-N Cir cui t Path Procedure: Create the Facility Loopback on a Destination Node O C-N Port Step 1 Connect an optical test set to the port you are t esting: a. If you ju st c omp lete d th e “P erfo rm a T erm in[...]

1-37 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on an OC-N Circuit Path g. Click the Ye s button in the Conf irmation Dialog box. Note It is normal for a LPBKF ACILITY condi tion to appe ar durin g loopbac k setup. Th e condi tion clears wh en you re move the loopbac k. Ste[...]

1-38 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a n OC-N Cir cui t Path b. Replace th e faulty car d. See the “Physicall y Re pla ce a C ard” proc edur e on page 2 -13 0 for details. c. Clear the facilit y loopback: • Click the Maintenance > Loopback tabs. ?[...]

1-39 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Identify Points of Failure on an OC-N Circuit Path Procedure: Create the Terminal Lo opback on a Destination Node OC-N Port Step 1 Connect an optical test set to the port you are t esting: a. If you ju st c omp lete d th e “Perform a F acility L oopba[...]

1-40 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Identify P oin ts of Failure on a n OC-N Cir cui t Path Procedure: Test the Terminal Loopback Cir cuit Step 1 If the test set is not already sending traf f ic, send test traf f ic on the loopb ack circuit. Step 2 Exami ne the te st tra ffic being re c[...]

1-41 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Restoring the Database and Default Settings • Select the appr opr iate sta te (IS, O OS , or O OS_A INS) in th e St ate col um n for the por t bei ng tested. • Click the Apply bu tt o n. • Click the Ye s button in th e Confirma tion D ia log box .[...]

1-42 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Restoring t he Databas e an d Defaul t Settings Cautio n If you ar e rest oring t he dat aba se on m ul tipl e nod es, wa it un t il t he XTC r e boot h as co mp let ed o n e a ch node befo re proc ee ding to t he next node . Step 1 Log into the node [...]

1-43 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Restoring the Database and Default Settings 1.4.2 Res tore the Node to Factory Configuration Sympto m A node has both XT C cards in stan dby state, and you are una ble reset the XTC c ar ds to make the no de f unct iona l. Ta b l e 1 - 2 descri bes the [...]

1-44 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Restoring t he Databas e an d Defaul t Settings Step 1 Insert the syst em softw are CD cont ainin g the reini t tool ( Figure 1-19 ) into the local craft interf ace PC driv e. If the CTC In stal la tion Wizard ope ns, c lick Cancel . Step 2 T o find t[...]

1-45 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Restoring the Database and Default Settings Figur e 1 -20 Confir m NE Restor ation Step 11 The s tatus b ar at th e bot tom of the wi ndow displays C ompl ete whe n the no de has a ctiv ated the software and uploa ded the dat abase. Note The Complete m [...]

1-46 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Restoring t he Databas e an d Defaul t Settings Figur e 1 -21 Reinitializa tion T ool in UNIX Step 4 If the node you ar e reinitializin g is an ENE in a proxy serv er netw ork, enter the I P address of the GNE in the GNE IP f ield. If not, leav e it b[...]

1-47 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting PC Conn ectivit y Troubl eshoot ing Step 13 Manual ly set the node name and ne twork configurati on to site-sp ecific values. Refer to the Cisco ONS 15 327 Pr ocedure Guide for in format ion on setting t he node nam e, IP addre ss, mask and gateway , an[...]

1-48 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting PC Connecti vi ty Troubl es hooting If you do not re ceive a reply , your IP co nfigurati on might not be prope rly set. Cont act your Network Administra tor for instructions to corr ect the IP conf iguration of your PC. 1.5.2 Browser L ogin Doe s Not[...]

1-49 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting PC Conn ectivit y Troubl eshoot ing Step 2 If you ar e using N etsc ap e N avigator: a. From the Netscape Naviga tor menu bar , clic k the Edi t > P referen c e s menus. b. In th e P r ef er en ces wind ow , c l ick t he Advanc ed > Pr oxies categ[...]

1-50 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting PC Connecti vi ty Troubl es hooting 1.5.4 Verify P C Conn ec tion to the ONS 15327 (Ping) Sympto m The TC P/IP c onnec tion is establ ished a nd the n los t, and a DISCON NECTED ala rm ap pears on CTC. Ta b l e 1 - 6 describes the p otential c ause of[...]

1-51 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting PC Conn ectivit y Troubl eshoot ing Step 3 If the wo rksta ti on ha s conn ec tivity to the ON S 1532 7, the pin g i s suc cessf ul a nd displa ys a reply fr om the IP addr ess. If th e wor kstat ion d oes no t have con nectivity , a “R eque st t ime [...]

1-52 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting CTC Operat ion Trou blesh oot ing 1.6 CTC Operation Troubl eshooting This secti on contai ns troublesh ooting proc edures for CTC login or oper ation probl ems. 1.6.1 Unab le to Lau nch CTC Help After Remo ving Netscape Sympto m After re moving Ne tsc[...]

1-53 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting CTC Oper ation Tr oubleshoot ing Procedure: Reset the CTC_HEAP Environment V ariable for Windows Step 1 Exit any and all ope n and runni ng CTC and Nets cape app licati ons. Step 2 From the Windows Desktop , right -c lick on My Computer and choos e Pr o[...]

1-54 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting CTC Operat ion Trou blesh oot ing 1.6.3 Brow ser S talls When Dow n loading CTC JAR Files from XTC Sympto m The br owser sta lls or h ang s whe n download ing a CT C J AR file from t h e XT C c a rd. Ta b l e 1 - 1 0 describes the potential ca use of [...]

1-55 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting CTC Oper ation Tr oubleshoot ing Procedure: Redirect the Netscape Cache to a Valid Director y Step 1 Launc h Netscape. Step 2 Display the Edi t menu . Step 3 Choose Pref ere nces . Step 4 Under the Cate gory colum n on the l eft side, e xpand Advanced a[...]

1-56 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting CTC Operat ion Trou blesh oot ing Figur e 1 -22 Deleting the CTC Cac he Procedure: Delete the CTC Cache File Man ually Cautio n All running sessions of CTC must be halted before deleti ng the CTC cache. Deleting the CTC cache might cau se any CTC runn[...]

1-57 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting CTC Oper ation Tr oubleshoot ing 1.6.6 Nod e Ico n is Gr ay on CTC Netw ork Vi ew Sympto m The CTC networ k view sho ws one or more no de icons as gr ay in color an d withou t a node name. Ta b l e 1 - 1 3 describes the potential ca use(s) of the sympto[...]

1-58 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting CTC Operat ion Trou blesh oot ing Procedure: Manually Edit the java.policy File Step 1 Search your com puter for this f ile a nd open i t with a te xt editor (Notepad or W ordpad). Step 2 V erify that the end of this file has the f ollo wing li nes: /[...]

1-59 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting CTC Oper ation Tr oubleshoot ing T able 1-1 6 o n pa ge 1- 59 shows JRE compatibility with ONS 15327 software r eleases. Procedure: Launch CTC to Correct the Core Version Build Step 1 Exit the cu rrent CTC se ssion an d completely close the br ow ser . [...]

1-60 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting CTC Operat ion Trou blesh oot ing Procedure: Launch CTC to Correct the Core Version Build Step 1 Exit the cu rrent CTC se ssion an d completely close the br ow ser . Step 2 Start the bro wser . Step 3 In the Node N ame field, t ype the ONS 1 5327 I P [...]

1-61 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting CTC Oper ation Tr oubleshoot ing Procedure: Verify Corre ct Username and P assword Step 1 Ensure th at you r keyboard Ca ps Lo ck key is not tur ne d o n and a ffecting t he c ase-s ens itive entry of the username an d password. Step 2 Contact your syst[...]

1-62 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting CTC Operat ion Trou blesh oot ing Procedure: Cancel the Circuit Creat ion and Start Over Step 1 Canc el the ci rcu it crea tion: • Click the Cancel b utton. • Click the Back b utton u ntil you r eturn to th e initial c ircuit cre ation windo w . S[...]

1-63 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting CTC Oper ation Tr oubleshoot ing Figur e 1 -23 Ether net Co nnectivity Ref eren ce Procedure: Verify Ethernet Connections Step 1 V erify that t he alar m filt er is turned OF F . Step 2 Check fo r SONET alar ms o n the STS- N th at ca rr ies th e VL AN [...]

1-64 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting CTC Operat ion Trou blesh oot ing Step 7 V e rif y co nne ctivity betwe en d evice A a nd device C by pingi ng bet wee n the se loc ally at ta ch ed devices (see the “1.5.4 V eri fy PC Connect ion to the O NS 15327 (Pi ng)” section on pag e 1-50 )[...]

1-65 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting CTC Oper ation Tr oubleshoot ing Procedure: Change VLAN Port Tag and Untag ged Settings Step 1 Display the CTC card vie w for the Eth ernet card in volv ed in the problem VLAN. Step 2 Click the Provisioning > V LAN tabs ( Figure 1-25 ). Figur e 1 -25[...]

1-66 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Circuits an d Tim ing Step 4 At the VLAN po rt set to Untag, click the port a nd choose Ta g g e d . Note The atta ch ed exter na l devices mu st re cogn ize I EEE 802.1Q V LAN s. Step 5 After eac h port is in the appropriate VLAN, click Apply . 1.7 C[...]

1-67 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Circui ts and Timing Procedure: View the State of Circuit Nodes Step 1 Click the Circuits tab. Step 2 From the Circuits tab list, select th e circuit with the * _P AR TIAL state conditio n. Step 3 Click the Edi t b utton. The Ed it Circuit windo w appea[...]

1-68 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Circuits an d Tim ing Step 4 Uncheck the bi directional check box in t he circui t creation windo w . Step 5 Gi v e the unidi rection al VT circuit an eas ily reco gnizable na me, suc h as “delet e me.” Step 6 Display the X TC-2 8-3 card in CT C c[...]

1-69 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Circui ts and Timing 1.7.5 OC-3 and DCC Limitations Sympto m Limi tati ons to OC -3 an d DCC u sage. Ta b l e 1 - 2 9 describes the potential ca use of the symptom and the solution. 1.7.6 ONS 15327 Switch es Tim i ng Re feren ce Sympto m T iming refe re[...]

1-70 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Circuits an d Tim ing 1.7.7 Hold over Sy nch ron izatio n Alarm Sympto m The cloc k is runnin g at a dif fere nt frequen cy than normal and th e HLDO VRSYNC alarm appe ars. Ta b l e 1 - 3 1 describes the potential ca use of the symptom and the solutio[...]

1-71 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Fiber a nd Cabling 1.7.10 Blink ing STAT LED after Inst alling a Card Sympto m After i nstalling a ca rd, the ST A T LED blin ks continuou sly for mo re than 60 seconds. Ta b l e 1 - 3 4 describes the potential ca use of the symptom and the solution. 1.[...]

1-72 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Fiber and Cabl ing 1.8.2 Fa ulty Fibe r-Optic Connections Sympto m A line card has multiple SONET alarms and/o r signal error s. Ta b l e 1 - 3 6 describes the potential ca use(s) of the symptom and the solution(s). War ni n g Follow all directions an[...]

1-73 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Fiber a nd Cabling c. Determi ne the pow er le vel of f iber wit h the fiber -o ptic po wer meter . d. V erify that t he po wer mete r is set t o the appropriate w a ve length for t he optica l card being tested (either 1 310 nm o r 1550 n m depen di ng[...]

1-74 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Fiber and Cabl ing Ti p T o pr event ov erloa ding th e rec eiver , use an atten ua tor on th e fiber bet wee n the c ard t ransm itt er a nd the recei v er . Place the attenuator o n the receiv e transm itter of the cards. Ref er to the attenuator do[...]

1-75 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Fiber a nd Cabling Ta b l e 1 - 3 7 shows the pinou t of a L AN cab le. Figure 1-2 8 on page 1-75 sho ws the layout of a cross- ov er cab le. Figur e 1 -28 Cros s-Over Ca ble La yout Ta b l e 1 - 3 8 sho ws the pin out of a cros s-o ver cable. Note Odd-[...]

1-76 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Fiber and Cabl ing 1.8.2.2 Replace Faulty SFP Connectors Small Form-factor Pluggable (SFP) connect ors are hot- swappable and can be installed or removed while the card or shel f assembly is po wered and runnin g. War ni n g Class I laser products. Th[...]

1-77 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Fiber a nd Cabling Step 4 Grip the sides of the SFP with your thumb and fo refinger and inser t the SFP into the slot on the G1000-2 c ard. Note SFPs are ke yed to prev ent incorrect instal lation. Step 5 Slide the SFP through the flap that cov ers the [...]

1-78 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Power and LED Tests 1.9 Power and LED Test s This se ction provides sy mptoms and so lutions f or power supp ly prob lems, power consump tion, and LE D indicator s. 1.9.1 Pow er Supply Pro blems Sympto m Loss of po wer or lo w volta ge, resulting in a[...]

1-79 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 1 General Tro ubleshoo ting Powe r an d L ED Te sts Procedure: Isolate the Cause of Power Supply Pro blems Step 1 If a single ONS 153 27 show signs of fluctuat ing power or po wer loss: a. V e rif y th at th e –48 VD C #8 power term in als are pr op erly conn ec te d to a fu se [...]

1-80 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapte r 1 General Trou bleshoo ting Power and LED Tests 1.9.3 Lamp Test for Ca rd LEDs Sympto m Card L ED d oe s n ot l ight or yo u a re unsu re i f LE Ds are worki n g prop er ly . Ta b l e 1 - 4 3 describes the potential ca use of the symptom and the solution. Procedure: Verify Card [...]

C HAPTER 2-1 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 2 Alarm Troublesh ooting This c ha pter gives a descr i ption, severity , and t roubl es hoot ing pro cedu re fo r comm onl y en co unte re d Cisco ONS 1 5327 a larms and co nditi ons. T a ble 2-1 on pa ge 2-1 through T able 2-4 on page 2-3 give lists of ON S 15 327 a lar ms orga[...]

2-2 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm In dex by Def aul t Severity 2.1.2 Majo r Al arms (MJ) Ta b l e 2 - 2 lists Major alarms. 2.1.3 Mi nor A larms (MN) Ta b l e 2 - 3 lists Minor alarms. EQPT , pa ge 2-5 0 LOP-P , page 2 -80 TIM-P , p ag e 2-1 19 EQPT -MISS, page 2-5 1 L OS ( DS- 3), p[...]

2-3 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alarm Index by Default Severity 2.1.4 Conditions (NA or NR) Ta b l e 2 - 4 lists Not Alarmed or Not Reported conditions. T able 2-4 Conditions Index AIS, page 2-16 FE-FRCDWKSWPR -SP AN, page 2-65 MA NU AL-REQ -SP AN, pa ge 2-90 AIS-L, page 2- 16 FE-ID LE,[...]

2-4 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarms and Con ditions Ind exed B y Alph abetical Entry 2.2 Alarms and Conditio ns Indexed By Alphabetical E ntry Ta b l e 2 - 5 lists ala rms and c ond ition s by the name displa yed on t he CTC A lar ms window or Condi tions windo w . FE-EQ PT -NS A, pag[...]

2-5 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alarms and Conditions Indexed By Alphabetical Entry BA T -A-H GH-VL T , pa ge 2-28 FRCDSWTOSEC, page 2-71 SF , pa ge 2-106 BA T -A-LOW -VL T , page 2- 28 FRCDSWTO THIRD, page 2-7 1 SF-L, p age 2-106 B A T - B-HGH-VL T , page 2-29 FR NGSYNC, page 2-71 SF-P[...]

2-6 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm In dex b y Alarm Ty pe 2.3 Alarm Index by Alarm T ype Ta b l e 2 - 6 g ives the name a nd page n um ber o f every al arm in the c hapt e r organi ze d by ala rm t ype . F AIL TOS WS, page 2-58 MANSWT O THI RD, page 2- 89 UNEQ-V , pag e 2- 123 F A N, [...]

2-7 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alarm Index by Alarm Type DS3 :: AIS, pa ge 2 -16 DS3 :: AS-CM D, page 2-23 DS3 :: AS-M T , page 2-2 3 DS3 :: DS3-M ISM, page 2-4 5 DS3 :: FE-A IS, page 2-60 DS3 :: FE-D S1-MUL TLO S, page 2-61 DS3 :: FE-DS1-NSA, page 2-61 DS3 :: FE-D S1-SA, page 2-62 DS3[...]

2-8 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm In dex b y Alarm Ty pe EQPT :: FORCED-REQ , page 2-69 EQP T :: HIT EMP , page 2-72 EQP T :: IMPR OPRMVL, p age 2-73 EQP T :: INH SWPR, pag e 2-75 EQP T :: INH SWW KG, p age 2-75 EQP T :: LOCK OUT -REQ, page 2-7 7 EQP T :: MAN-REQ , page 2-88 EQP T ::[...]

2-9 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alarm Index by Alarm Type FA N : : MEM- GONE, pa ge 2-91 FA N : : MFGMEM , page 2-92 HDGE [G 1000]: : AS-CMD, pa ge 2-23 HDGE [G 1000]: : AS-MT , page 2-23 HDGE [G 1000]: : CARLOSS (G S eries ), page 2- 33 HDGE [G 1000]: : LPBKTERMINAL (G-Serie s), pa ge [...]

2-10 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm In dex b y Alarm Ty pe NESYNCH:: FSTSYNC, page 2-71 NESYNCH:: HLDO VRSYNC, pag e 2-73 NESYNCH:: MANSWTOINT , page 2-89 NESYNCH:: MANSWTOPRI, pa ge 2-89 NESYNCH:: MANSWTOSEC , page 2-89 NESYNCH:: MANSWT O T HIRD, page 2-89 NESYNCH:: SSM-PRS, page 2-1[...]

2-11 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alarm Index by Alarm Type OCN:: F AIL TOSWR, page 2 -56 OCN:: F AIL TOSWS, page 2-58 OCN:: FE-EXERCI SING -RING, page 2-64 OCN:: FE-EXERC ISING-SP AN, page 2-6 4 OCN:: FE-FRCDWKSWPR-RING , page 2-65 OCN:: FE-FRCD WKSWPR-SP AN, page 2-65 OCN:: FE-LOCK O U[...]

2-12 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm In dex b y Alarm Ty pe OCN:: SSM -ST3E , page 2-11 2 OCN:: SSM-ST4 , page 2-113 OCN:: SSM-STU, p age 2-1 13 OCN:: SSM-TNC , p age 2-113 OCN:: SYNC-FREQ , page 2-116 OCN:: WKSW PR, page 2-124 OCN:: WTR, page 2-124 STSMON:: AIS-P , page 2-17 STSMON:: [...]

2-13 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alarm Index by Alarm Type 2.3.1 Alarm Type/Object Definition Ta b l e 2 - 7 de fines abbr eviations use d in t he al arm tro uble shoo tin g proce dure s. STSTERM:: UNEQ- P , page 2-122 VT -MON :: AIS-V , page 2-17 VT -MON :: A UTOSW -AIS, pa ge 2-25 VT [...]

2-14 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Trouble N otifica tions 2.4 Trouble Notifications The ONS 15327 uses sta ndard T e lcordia categories to charact erize levels of trouble . The ONS 153 27 report s alarme d trouble not ifications i n the CTC Alar ms window and Not A larme d (N A) trouble n[...]

2-15 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Safety Summary Minor alar ms, su ch as the FSTSYNC alarm (see page 2-71) , do no t have a ser ious affect on servi ce. FSTSYNC lets y ou know tha t th e O NS 1 532 7 is ch oosi ng a new timing re fere nce bec aus e t he ol d reference failed . The loss o[...]

2-16 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Note Whe n ch ec kin g a lar ms, m ake sur e t hat al ar m supp re ssion is no t e nabl ed on t he ca rd or p ort . For mo re inform ation a bout alarm suppressio n, see th e Cisco ONS 1532 7 P r ocedu r e Gui de . 2.6.1 A IS • Not Rep[...]

2-17 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.3 A IS- P • Not Repo rt ed ( N R), N on -Se rvic e A ffecting (N SA) The AIS Path (AIS-P) conditi on means there is an error in the SONET over head at the path layer . The AIS-P condi tion is se condar y to ano ther alarm occu[...]

2-18 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.5 APSB • Minor (M N), Non -Servi ce Affectin g (NS A) The Automa tic Protecti on Switching (APS) Channel By te Fa ilure (APSB) alarm occurs w hen line terminating equip ment detec ts protec tion switc hing b yte f ailur e in the in[...]

2-19 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es War ni n g Invisible laser radiation might be emitted from the end of the unterminated fiber cable or connector . Do not stare into the beam directly with optical instruments. V iewing the laser output with certain optical instrumen[...]

2-20 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures War ni n g Invisible laser radiation might be emitted from the end of the unterminated fiber cable or connector . Do not stare into the beam directly with optical instruments. V iewing the laser output with certain optical instruments (f[...]

2-21 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.9 APSC M • Majo r (MJ ), Se rvice Af fec ting (SA) The AP S Chan nel M isma tch (APS CM) al arm occur s when th e ON S 15327 expects a wor king ch anne l b ut recei v es a prot ection ch annel. In man y cases, th e worki ng an[...]

2-22 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 4 If two nodes have the same node ID number, complete the “Chang e a N ode ID Nu mbe r” p roce dur e on page 2-12 6 to c ha nge o ne no de’ s ID numbe r so that ea c h n ode I D i s u niq ue. Note If th e node names show n in [...]

2-23 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.12 AS-CM D • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) The Ala rms Suppr essed by User Comm and (AS-CM D) co ndition a pplies to the network elemen t (NE, or node) and card s. It occur s when alarm s are supp ressed for[...]

2-24 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Procedure: Clear the AS -MT Condition Step 1 Com ple te th e “C lear a Lo opbac k” procedur e on page 2 -128 . Step 2 If the conditi on does not clear , log onto http: //www .cisco.com/tac fo r more information or call T AC (1-80 0-5[...]

2-25 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.16 AUTORESET • Minor (M N), Non -Servi ce Affectin g (NSA) The Au toma ti c Sys tem Re se t (A UTORESE T) a larm o cc ur s w hen y ou ch an ge an I P ad dre ss or pe rfo rm any othe r operat ion that caus es an automatic card-[...]

2-26 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.18 AUTO SW-LOP (S TSMON) • Not Alarmed (N A), Non-Ser vice Af fecti ng (NSA) The Autom atic UPSR Switch Caused b y Loss of Pointer (L OP) conditio n indicates t hat automatic UPSR protec tion switc hing oc curred be cause of an LOP[...]

2-27 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.21 AUTOSW-SDBER • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) The Automatic UPSR Switch Caused by Signal De grade Bit Error Rate (SDBER) condi tion indicates that an SD condition (s ee pa ge 2-10 4) cause d automa tic UPS[...]

2-28 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.24 AUTOSW-UNEQ (VTMON) • Minor (MN ), Se rvic e A ffecting (SA ) A UT OSW -UNE Q (VTMON) indicates tha t an UN EQ-V al arm (se e pag e 2-123) caused auto matic UPSR protection switching to occur . If the UPSR is conf igured for re [...]

2-29 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.27 BAT-B-HGH-VLT • Not Repo rt ed ( N R), N on -Se rvic e A ffecting (N SA) The High V oltage Batte ry B (B A T -B-HGH-VL T) condition occurs when the v oltage le ve l on batte ry lead B is between –52 V DC and –56.7 VDC. [...]

2-30 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Procedure: Clear the BK UPMEM P Alarm Step 1 V e rif y th at both XTC c ar ds are powered and ena ble d by confirm ing light ed ACT/STBY LE Ds on t he XTC ca rds. Step 2 If bo th XTC card s are po wered and enab led, reset the acti ve X [...]

2-31 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.31 CAR LOSS (EQ PT) • Majo r (MJ ), Se rvice Af fec ting (SA) A Carrier Loss on the LAN Eq uipment (CARLO SS) alarm occurs whe n the ONS 153 27 and th e workstatio n ho st ing CTC do not have a TCP/I P c onn ect ion. The p rob[...]

2-32 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 7 If the alar m does not clear , log onto http:/ /www .c isco.com/tac for more information or call T A C to report a servi ce- a ffecting p rob lem (1 -800-5 53- 244 7). 2.6.32 CAR LOSS (E S eries) • Majo r (MJ ), Se rvice Af fec [...]

2-33 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Note When replacing a card with an identic al type of ca rd, no ad ditional CTC provisioni ng is requir ed. Step 8 If a CARLOSS ala rm repeated ly appears an d clears, us e the foll ow ing steps to e xamine the layout of your netwo [...]

2-34 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures the r eporting card. I f a tu rned-of f transmitter caus es the C ARLOSS al arm, o ther al arms such as a TPTF A IL (G -S eries) a lar m ( see pa ge 2- 120 ) or O C-N alarm s or condi tions on the e nd-to-e nd path normally acc ompany th[...]

2-35 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Note Wh en the CARLOSS an d the T PTF AIL alarm s are r eporte d, the reason for th e conditi on mi ght be the G 1000- 2's end- to-end link i ntegrity f eatur e taking action on a remote failur e indic ated by the TPTF AIL alar[...]

2-36 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 13 If the alarm d oes no t clea r , co mplete t he “Physical ly Replace a Ca rd” proce dure on page 2-130 for the Ether net (tra ff ic) card . Note When replacing a card with an identic al type of ca rd, no ad ditional CTC provi[...]

2-37 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.35 COM IOXC • Critical (CR), Service Af fecting (SA) The Inpu t/Output Sl ot T o XTC Communication F ailure (COMIO XC) alarm is cau sed by a commun ication error in the XTC c ard to a hig h-speed traf f ic c ard sl ot. Cautio [...]

2-38 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 2 Position the cu rsor ov er the XT C card in Slot 6 and co mplete the “Reset the Acti ve XTC Card in CT C” procedu re on p ag e 2- 129 to make the st andby XTC in Slot 5 acti ve. Step 3 If the reset c ard has not reboot ed succ[...]

2-39 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es An XTC A to Sh elf Slot Commun ication F ailure ala rm occurs when the XT C card in Slot 5 (XT C A) has lost comm unication w ith anoth er card in the shel f The o ther card is identif ied b y the Object column i n the CTC alarm w i[...]

2-40 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 9 If the rese t c ard or repl ac ed c ard has no t re bo oted su cc essful ly , or the al arm ha s no t cl eare d, ca ll T A C (1-800-553 -2447). If the T A C technician tells y ou to reseat the card, complete the “Remo ve and Re [...]

2-41 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Step 5 V e rif y th e fol lowing L ED b eh avior: • The F AIL LED b lin ks f or appr oxim ate ly 3 0 se cond s. • All LEDs bl ink once and tur n of f. • The ACT/STB Y LED is gre en (a ctive). Step 6 If CONTB US-IO-B is raised [...]

2-42 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Procedure: Clear the CTNEQPT-P BPROT Alarm Step 1 Perform a CTC r eset on the standb y XTC card. Comple te the “Rese t a Traff ic C ard i n C TC ” pr oc ed ure on page 2-12 9 . (The proce dure is the same for the st andby XTC as for [...]

2-43 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.41 CT NEQPT-PBW ORK • Critical (CR), Service Af fecting (SA) The Interconn ection Eq uipment F ailur e W orking XTC Card P ayload Bus ( CTNEQPT -PBWORK) ala rm indicates a fail ure in the main p ayload b us be tween the acti v[...]

2-44 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 7 V erify that the reset is comple te and error -free: • No ne w alarms ap pear i n the Alar ms windo w in C TC. • If you are lookin g at the physical ONS 15327, the ACT/STBY LED is illuminated. • If you ar e looki n g at the [...]

2-45 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.43 DBOSYNC • Major (M J), Non-Servic e Af fecting ( NSA) The Stan dby Database Ou t of Synchro nizat ion (DBOSY NC) alarm occ urs when the st andby XTC “T o be Act iv e” da ta bas e doe s not s ynchro ni ze w ith t he “ [...]

2-46 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Procedure: Clear the DS 3-MISM Co ndition Step 1 Display the CTC card vie w for the reportin g (acti ve) XTC-28-3 card. Step 2 Click the Provisioning > DS1 > L ine tabs. Step 3 For the r ow on th e appro priate port, v erify that t[...]

2-47 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Procedure: Clear the EHIBATVG-B Alarm Step 1 The pr obl em is external to th e ONS 15327. Troubleshoo t th e p ower sourc e sup pl ying ba tt ery lea d B . Step 2 If the alarm do es not clea r , log onto http:/ /www .cisco.c om/tac [...]

2-48 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.49 EOC • Major (M J), Non-Servic e Af fecting ( NSA) The SONE T DCC T erm inat ion Failure (EOC) alarm oc curs wh en the ONS 1 5327 lo ses its data comm unicat ion s ch an nel. Th e D CC is th ree byte s, D1 th ro ugh D3 , in t he [...]

2-49 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es e. If the St ate column l ists the p ort as OO S, click the c olumn and click IS from the drop- down menu . Click Apply . Step 7 If the OC- N card is in serv ice, use an optical test s et to ver ify whether signal fail ures ar e pre[...]

2-50 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.50 EQP T • Critical (CR), Service Af fecting (SA) An Equipme nt Failure (EQPT) a larm indicates that a h ardwar e failure has occu rred on the reporting c ard. If th e EQP T alar m occu rs w ith a B KUP MEMP alar m, se e the “BKU[...]

2-51 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.51 EQP T-MISS • Critical (CR), Service Af fecting (SA) The Repl aceab le Equi pment or Uni t Missing (E QPT - MISS) ala rm is repor ted against the fan-tra y assembly un it. It i ndicates that the repla ceable f an-tray assemb[...]

2-52 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Note The physica l switc h proce dure is th e recomm end met hod of clea ring th e E-W -MISMA TCH alar m. The physical sw itch me thod re establi shes the logical pa ttern of conne ction i n the ring. Howe ver , you can a lso use CTC to [...]

2-53 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Step 7 Chan ge the W est Line drop -do wn menu t o the slot you reco rded for th e East Li ne in Step 3 . Step 8 Chan ge the East Line drop- do wn me nu to the s lot you re corded for the W est Line in Step 3 . Step 9 Click OK . Ste[...]

2-54 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Note EXERCISE-SP AN-REQ is an informational condition. It does not require troubleshooting . 2.6.56 EX T • Minor (M N), Non -Servi ce Affectin g (NS A) A Fa ilure Detec ted Exter nal to the NE (EXT ) alarm oc curs be cause an en vir on[...]

2-55 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Cautio n Always use the sup plied elec trosta tic disch arge wristba nd when worki ng with a powered ON S 1532 7. Plug the wris tband cab le into the ESD jack loca ted betw een the top high -spee d and XTC slots. Procedure: Clear th[...]

2-56 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 2 If the co ndition does not clear , replace the ac tiv e OC-N c ard that is repor ting the high er priority alarm. Com ple te th e “Phy sical ly Replac e a Card” pro cedure on page 2-130 . Repl aci n g th e act ive OC-N c ard t[...]

2-57 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Step 5 Record the OC -N card s listed und er W est Lin e and East L ine. Ensu re that these OC- N cards are act i ve and in ser vic e: a. Conf irm that the OC-N car d sho ws a gr een LED i n CTC or on the physic al ca rd. A gre en L[...]

2-58 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.61 FAIL TOSWS • Not Alarmed (N A), Non-Ser vice Af fecti ng (NSA) The F ailure to Switch to Protec tion Span (F AIL TOSWS) conditi on signals an APS span switch fa ilure. F AIL TOSWS clear s when one o f the follo wing actions occu[...]

2-59 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es b. T o determi ne whet he r the OC -N port is in service , d ouble-c l ick the ca rd in CTC t o di splay the card view . c. Click the Provisioning > Li ne tabs. d. V e ri f y t h at th e State column lists the port as in service [...]

2-60 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Procedure: Clear the FAN Alar m Step 1 V erify whether the air filter nee ds replacement. Comp lete the “Insp ect, Clea n, and Rep lace the R eusable Air Filter” procedure on page 3-3 . Step 2 If the f ilter is cl ean, comp lete th e[...]

2-61 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.65 FE -DS1-M ULTLOS • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) The F ar -End Multip le DS- 1 LOS Dete cted (F E- DS1-MU L TLOS) condition occurs when mul tip le DS- 1 signals are lost at the f ar -end nod e. The pr efi[...]

2-62 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.67 FE -DS1-S A • Not Alarmed (N A), Non-Ser vice Af fecti ng (NSA) The F ar End DS-1 Equipment F ailure Service Af f ecting (FE-DS1-SA) co ndition oc curs when th ere is a far -en d equip ment fa ilure o n an XTC card that af fects[...]

2-63 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.69 FE -D S3-NSA • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) The F ar End DS-3 Equ ipment F ailur e Non-Servic e Af fecting ( FE-DS3-NSA) condit ion occu rs when a far-end XTC-28- 3 ca rd equi pmen t failur e occurs, but[...]

2-64 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.71 FE -EQPT -NSA • Not Alarmed (N A), Non-Ser vice Af fecti ng (NSA) The Far End Commo n Equipme nt Failure Non-Se rvice Affectin g (FE-EQPT -NSA) c ondition occurs when a no n-serv ice af fectin g equi pment fai lure is detect ed [...]

2-65 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Note FE- EXERCISI NG-SP AN is an informat ional co ndition. It does not re quire trou bleshoot ing. 2.6.74 FE -FRC DWKSW PR-RING • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) The Fa r End Rin g W orking Fac ility F orced to S[...]

2-66 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 4 If the conditi on does not clear , log onto http: //www .cisco.com/tac fo r more information or call T AC (1-80 0-553-244 7). 2.6.76 FE -ID LE • Not Alarmed (N A), Non-Ser vice Af fecti ng (NSA) The Far End Idle (FE- IDLE) cond [...]

2-67 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.78 FE -LOF • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) The Far End LOF (FE- LOF) cond ition occ urs when a far-end node reports an LOF (DS-3) a larm ( see page 2 -79) . The prefix FE o ccurs when the main a larm is oc c[...]

2-68 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.80 FE -MANW KSWPR -RING • Not Alarmed (N A), Non-Ser vice Af fecti ng (NSA) The Far End Ring Manu al Switch of W orking Facility to Protect ( FE-MANWKSWPR-RING) condition occurs wh en a B LSR worki ng ri ng is s wit che d f rom wor[...]

2-69 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.82 FE PRLF • Minor (M N), Non -Servi ce Affectin g (NS A) The Fa r End Protect ion Line F ailure (FEPR LF) alar m occurs when an APS channel SF condition (see page 2 -106) oc cu rs on t he pr otec t c a rd c oming i nto the n [...]

2-70 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Procedure: Clear the FORC ED-REQ-RING Condition Step 1 Com ple te th e “Clea r the FORCED -REQ Condit ion” proce dure on page 2 -69 . Step 2 If the conditi on does not clear , log onto http: //www .cisco.com/tac fo r more information[...]

2-71 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.88 FR CDSWTO SEC • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) The F orc e Switch to Secon d T iming Source (FRCDSW T OSEC) co ndition occ urs when the u ser iss ues a For ce command to switch to the sec ond timing source[...]

2-72 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures The FSTSYN C alarm disappea rs after approxim ately 30 sec onds. If the alarm do es not cle ar , log onto http://www .cisco.com/tac for more information or call T AC (1-80 0-553-2447). Note FSTSYNC is an inform ational al arm. The alarm [...]

2-73 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Note The fan-tra y asse mb ly sh oul d ru n i mme dia tely wh en cor rect ly inse rted . Step 6 If the f an does not r un or the a larm persists, co mplete the “Re pla ce th e Fa n-Tray Ass emb ly ” pr oc ed ure on page 3-1 . St[...]

2-74 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Cautio n Do not re move a card dur ing a card re bo ot. If CTC begins t o reboo t a card bef ore you rem ove the card , allow the card to finish rebooting . After the card reboots, de lete the card in CTC again and physi cally remove the[...]

2-75 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es c. Click Delet e and clic k Ye s in the dialo g box that a ppears. Step 7 If the card is used as a timing referen ce, chang e the timing reference: a. Click the Provisioning > Timing tabs. b. Under NE Ref ere nce, c lick t he dr [...]

2-76 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Procedure: Clear the INHS WWKG Condition Step 1 Com ple te th e “Cle ar an Ext erna l Sw it chi ng C omm and” p roce dure on page 2-128 . Step 2 If the conditi on does not clear , log onto http: //www .cisco.com/tac fo r more informa[...]

2-77 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.102 L OCKOUT-RE Q • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) The Lock Out Switch Request on Facilit y/Equipmen t (LOCKOU T -REQ) condition occu rs when a user initiates a lock ou t switch reques t for a n OC-N car d or[...]

2-78 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Procedure: Clear the LOF (BIT S) Alarm Step 1 V e rify th at the fr aming an d line cod ing match betwee n the BITS in put and th e XTC: a. In no de v iew or card view , note th e slot and po rt r ep orti ng the al arm. b. Find the fr am[...]

2-79 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es e. V e rify that the line type of the repo rting por t matche s the line type of the signal source (DS4 and DS4, unf ra med a nd unf ra med, or ESF a nd ESF). If the s igna l sou rce lin e t ype d oe s n ot m atch th e report ing po[...]

2-80 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.107 L OF (OC-N) • Critical (CR), Service Af fecting (SA) The OC-N L OF alarm o ccurs whe n a port o n the r eporting OC-N c ard has a n LOF con dition. LOF indicates tha t the recei ving ONS 15327 has lost frame de lineation in the[...]

2-81 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Cautio n Always use the sup plied elec trosta tic disch arge wristba nd when worki ng with a powered ON S 1532 7. Plug the wris tband cab le into the ESD jack loca ted betw een the top high -spee d and XTC slots. Procedure: Clear th[...]

2-82 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Cautio n Always use the sup plied elec trosta tic disch arge wristba nd when worki ng with a powered ON S 1532 7. Plug the wris tband cab le into the ESD jack loca ted betw een the top high -spee d and XTC slots. Procedure: Clear the LOS[...]

2-83 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es For specif ic proc edures to use the test set equipment, consult th e manuf acturer . T est th e line as clos e to the rece iv ing card as possible. Step 4 If the signa l is v a lid, e nsure that the tr ansmit an d re cei ve outputs[...]

2-84 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 2 If the cabling is correct, verif y that the correct port is in servi ce (IS): Step 3 Conf irm that the OC-N car d sho ws a gr een LED i n CTC or on the physic al ca rd. A gre en LED indicate s an act i ve card. An am ber L ED indi[...]

2-85 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Cautio n Always use the sup plied elec trosta tic disch arge wristba nd when worki ng with a powered ON S 1532 7. Plug the wris tband cab le into the ESD jack loca ted betw een the top high -spee d and XTC slots. Note If a circuit s[...]

2-86 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.114 L PBKCRS • Not Alarmed (N A), Non-Ser vice Af fecti ng (NSA) The L oopback X TC (LPBKC RS) co ndition indicate s that there is a so ftwar e cros s-conn ect loo pback acti v e betw een a t raf fi c card and an XTC car d. A cro s[...]

2-87 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.116 L PBKFACILITY (OC-N) • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) An OC-N Loopback F acility con dition occurs when a software fac ility loopback is acti v e for a port on the repo rt ing car d. For more infor mation[...]

2-88 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.118 L PBKTER MINAL (G-Serie s) • Not Alarmed (N A), Non-Ser vice Af fecti ng (NSA) A G-Ser i es L o o pbac k T erminal condi tion o ccurs w hen a soft ware ter minal loopba ck is ac tive for a port on the reportin g card. When a po[...]

2-89 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.121 M ANSWTO INT • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) The Manual Swit ch T o I nternal Clock (MANSWTOI NT) condition occ urs when the NE timing source is manually switched to the internal timing source. Note MANS[...]

2-90 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Procedure: Clear the MANUAL-REQ-RI NG Condition Step 1 Com ple te th e “C lear a BL SR Span Lock Out” proc edure on pa ge 2-12 7 . Step 2 If the conditi on does not clear , log onto http: //www .cisco.com/tac fo r more information or[...]

2-91 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Step 4 If you prefe r the card th at physic ally occu pies the slot and th e card is not in service , has no circui ts mapped, an d i s not par t o f a pro tec tio n g roup, pu t t he c ur sor over the pr ovisione d ca rd in CT C an[...]

2-92 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.129 M EM- LOW • Minor (M N), Non -Servi ce Affectin g (NSA ) The Fre e M em ory o f C ard Al m ost G on e (ME M- LOW) alar m occu rs wh en d ata gene ra te d by so ft ware operatio ns is close to e xceeding the memory capaci ty of [...]

2-93 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.131 P DI-P • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) A PDI P ath ( PDI-P) co nditi on in di ca tes a signal label mismatc h failur e (S LMF ). An in valid sig n al labe l C2 byte in the SONET p ath over head causes an[...]

2-94 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 4 Recreate the cir cuit with the correct cir cuit size. Refer to the Cisco ONS 15327 Pr ocedur e Guide fo r detailed pro cedures to create circuits. Step 5 If circ uit deleti on and rec reati on does no t clear th e condit ion, ver [...]

2-95 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es • If you ar e looki n g at the nod e vi ew of t he O NS 1 5327 , an amb er L ED de picti on wi th “ Sby” h as replaced the wh ite “LDG” depiction on the c ard in CTC. Step 5 If the alarm do es not clea r , log onto http:/ [...]

2-96 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 5 If the circ uit delet ion and re creat ion does not clear th e alarm , verify the far-end OC-N card that prov ides STS payload to the XTC card . Step 6 If th e alarm does no t clea r , veri fy the cross -connect between the OC -N [...]

2-97 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Step 2 Find the nod e ID by comp leting t he “Ide ntify a Ri ng ID or Node ID Numb er ” proc edure on page 2- 125 . Step 3 Repeat Step 2 for all the nodes on the ring. Step 4 If two nodes have an identica l node ID numbe r , com[...]

2-98 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures • All LEDs bl ink once and tur n of f. • The ACT/STB Y LED is gre en (a ctive). Step 7 If the alarm do es not clea r , log onto http:/ /www .cisco.com/tac fo r more i nformation o r call T AC (1-80 0-553-244 7). 2.6.137 P WR -A • M[...]

2-99 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Step 6 If the alarm do es not clea r , log onto http:/ /www .cisco.c om/tac for more info rmation or call T AC (1-80 0-553-244 7). 2.6.138 P WR -B • Minor (M N), Non -Servi ce Affectin g (NSA) An NE Po wer F ailur e at Conn ector [...]

2-100 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.139 P WR-R EDUN • Minor (M N), Non -Servi ce Affectin g (NSA) The Redundant Po wer Capabili ty Lost (PWR-REDUN) alarm applies to car ds that hav e two b uilt-in fuse s (suc h as ne wer optical cards ). The alarm indi cates th at o[...]

2-101 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es A Facilit y T ermination Equipme nt Receiv er Missing (RCVR-MI SS) alarm occurs when the facility terminatio n eq uipm ent detec ts an incor re ct am ount of impedan ce on its connec tor . Incorrect im p edan ce usually occurs whe [...]

2-102 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 4 If the conditi on does not clear , log onto http: //www .cisco.com/tac fo r more information or call T AC (1-80 0-553-244 7). 2.6.143 R FI-P • Not Repo rt ed ( N R), N on -Se rvic e A ffecting (N SA) An RFI Pa th conditi on o c[...]

2-103 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Cautio n Always use the sup plied elec trosta tic disch arge wristba nd when worki ng with a powered ON S 1532 7. Plug the wris tband cab le into the ESD jack loca ted betw een the top high -spee d and XTC slots. Procedure: Clear t[...]

2-104 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 6 Com ple te th e “C ha nge a Ring ID N um ber” p roce dure on pa ge 2 -125 . Step 7 V erify that the ring map is correc t. Step 8 If the alar m does not clear , log onto http:/ /www .c isco.com/tac for more information or call[...]

2-105 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Cautio n Always use the sup plied elec trosta tic disch arge wristba nd when worki ng with a powered ON S 1532 7. Plug the wris tband cab le into the ESD jack loca ted betw een the top high -spee d and XTC slots. Procedure: Clear t[...]

2-106 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures For UPSR protecte d circui ts, the BE R thresho ld on the O NS 15 327 is user provisionabl e and has a range for SD fro m 10 –9 to 10 –5 . For BLSR 1+1 and unp rotect ed cir cuits, the BER t hreshold value is not user provisionabl e[...]

2-107 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es An SF Line (SF-L) condition is similar to a n SF cond ition (see pa ge 2-106) but it applie s to the lin e layer of the sign al. Procedure: Clear the SF-L Condit ion Step 1 Com ple te th e “C lear the SD Condition” procedu re o[...]

2-108 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Note SFTWDO WN is an inf ormational alarm. 2.6.155 S NTP-HOST • Minor (M N), Non -Servi ce Affectin g (NSA ) The Simple Netwo rk T im ing Protoc ol (SNTP) Host F ailure ( SNTP-HOST) ala rm indicates th at an ONS node serv ing as an IP[...]

2-109 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es The Sp an Switch i s Acti v e W est Si de (SP AN-SW -WEST) co ndition occurs when a span switch occurs at the west side of a BLSR span. Th e conditi on clears wh en the switch is cleared. Note SP AN-SW - EAST is an informational co[...]

2-110 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 5 If the signal is v ali d, v erify that th e po wer leve l of the optical sig nal is wit hin th e o ptical card’ s receiv er specif ication s. Refer to the Cisco ONS 15327 Re fer ence Man ual for ca rd specif ication s. Step 6 I[...]

2-111 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.161 S SM -LNC • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) The SSM L ocal Node Clock (LNC) T raceab le cond ition occu rs when the SSM ( S1) b yte of the SONET ov erhead multip lex ing section has been ch anged to signi[...]

2-112 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.165 S SM -RES • Not Alarmed (N A), Non-Ser vice Af fecti ng (NSA) The SSM Re served (RES) For Network Synchr oniza tion Use c ondi tion occu rs when t he synch ronizat ion message quality le v el is changed to RES. Note SSM- RES i[...]

2-113 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Note SSM- ST3 E is a n in for mati onal cond itio n. It doe s not req uire tr ouble sho oti ng. 2.6.170 S SM -ST4 • Not Alarmed (N A), Non-Ser vice Af fecting (NSA) The SSM Stra tum 4 (ST4) Traceable co ndition oc curs whe n the [...]

2-114 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures The Switch ing Matrix Mo dule Fa ilure (SWMTXMOD ) alarm occurs on the XTC c ard or a traf f ic card. If the ala rm re por ts agai ns t a traffic card, i t occurs w he n the lo gic com ponent on the XTC c ard is o ut of frame (OOF) wi t[...]

2-115 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es • If you ar e looki n g at the nod e vi ew of t he O NS 1 5327 , an amb er L ED de picti on wi th “ Sby” h as replaced the wh ite “LDG” depiction on the c ard in CTC. Step 8 If th e alarm does no t clea r , comp lete t he[...]

2-116 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Procedure: Proc edure: Clear the SWTOTHIR D Condition Step 1 T o clear the conditi on, cle ar alarms related to failu res of t he primar y source, such as a SYNCPRI ala rm (see page 2 -117) or a SYN CSEC a lar m (see page 2-1 17) . Step[...]

2-117 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Step 3 If t he SYNC -FREQ a larm cont inues to report afte r re placin g the XTC ca rd, log o nto http://www .cisco.com/tac for more information or call T AC (1-800-5 53-2447). 2.6.178 S YNCPRI • Minor (M N), Non -Servi ce Affect[...]

2-118 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 5 If the sec ond ary t im ing sour ce is an inc om ing por t on th e O NS 1532 7, comp let e t he “Cl e ar t he LO S (OC-N) A la rm ” pro cedu re on pa ge 2-85 . Step 6 If the alarm do es not clea r , log onto http:/ /www .cisc[...]

2-119 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es 2.6.181 S YSBOO T • Majo r (MJ ), Se rvice Af fec ting (SA) The Syste m Reboot (SYS BOO T) alarm indica tes that new software is booting on the XTC card. No action is requ ired . The al arm cle a rs whe n all c a rds finis h reb [...]

2-120 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures Step 8 Click Close . Step 9 If the alar m does not clear , log onto http:/ /www .c isco.com/tac for more information or call T A C to report a servi ce- a ffecting p rob lem (1 -800-5 53- 244 7). 2.6.183 T PTFAIL (G-Series) • Majo r ([...]

2-121 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Cautio n Always use the sup plied elec trosta tic disch arge wristba nd when worki ng with a powered ON S 1532 7. Plug the wris tband cab le into the ESD jack loca ted betw een the top high -spee d and XTC slots. Procedure: Clear t[...]

2-122 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Alarm Proc edures 2.6.186 U NEQ -P • Critical (CR), Service Af fecting (SA) An SLMF U NEQ Path alarm occurs w hen the path do es not have a v alid sende r . The UN EQ-P i ndicato r is carried in the C2 signal path b yte in t he SONET o v erhead. T he s[...]

2-123 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Alar m P ro c edur es Step 7 If all O NS nod es in the ri ng appea r in t he CTC network vi ew , verify or not whe ther the re a re inc omplete circu its : a. Click the Circuits tab. b. V erify that INCOMPLETE is not listed in the State column of an y c[...]

2-124 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting XTC Line Alarms Procedure: Clear the UNEQ-V Alarm Step 1 Com ple te th e “Clea r the UN EQ-P Alarm” proced ure on page 2- 122 . Step 2 If the alar m does not clear , log onto http:/ /www .c isco.com/tac for more information or call T A C to report a [...]

2-125 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Common Pr ocedur es in Alarm Tr oublesh ooting 2.8 Common Procedures in Alarm T roubleshootin g This sec tio n gives common procedur es that are freq uentl y use d when tr oub lesho ot ing alar ms. For more inform ati on a bout ri ng or n ode tr aff ic [...]

2-126 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Common Pro cedures in Al arm Tr oublesho oting Step 4 Highlight the ring and clic k Edit . Step 5 In the BLSR windo w , enter the ne w ID in the Ring ID fie l d . Step 6 Click A pply . Step 7 Click Ye s at the Chan ging Ring ID dialog box. Procedure: Cha[...]

2-127 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Common Pr ocedur es in Alarm Tr oublesh ooting c. In the Port State area, click the Set to IS radio b utt on. d. V erify th at t he Disable OSPF on L ink check box is unchecked. e. Click OK . Procedure: Lock Out a BLSR Span Step 1 Log in to a n ode o n [...]

2-128 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Common Pro cedures in Al arm Tr oublesho oting Step 2 Dis play th e nod e vie w . Step 3 In no de v iew , cl ick the Ma intenance > Protection tabs. Step 4 Double- click the protect ion group that conta ins the reportin g card. Step 5 Click the w orki[...]

2-129 Cisco ONS 15327 Trou bleshooting Guide, R3.4 March 2 004 Chapter 2 Alarm Troub leshooti ng Common Pr ocedur es in Alarm Tr oublesh ooting Procedure: Reset the Active XTC Card in CT C Cautio n Resettin g the acti v e XTC card can be ser vice-af fe cting. Note Before you reset the XTC, you should wait at least 60 seconds after the last pro visi[...]

2-130 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 March 2004 Chapter 2 Alarm Trouble shooting Common Pro cedures in Al arm Tr oublesho oting Step 4 Under the SD BER (or SF BER ) column on the Prov isioning win dow , verify that the cell entry is consistent with the o riginally pr ovisioned t hreshold. T he defau lt setting is 1E–7. Step 5 If th[...]

C HAPTER 3-1 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 3 Replace Hardware This cha pter provides pro cedure s for replacing Cisco ONS 15 327 hardware. • 3.1 Rep lace the Fan-T ray Assem bly , page 3-1 —Complete this proced ure to repla ce the fan- tray ass embl y . • 3.2 Remove and Rei nsert (R eseat) the Standby XTC, page 3- 3 [...]

3-2 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapter 3 Replace Har dw are Replace t he Fan-T ray Asse m bl y Figur e 3-1 Remo ving the F an-T ra y Assembly Step 5 Slide the ne w fan -tray asse mbly into the shelf until the electrical p lug at th e rear o f the tray plugs into the corr espond ing rece ptacle on the ba ck panel ( Figu[...]

3-3 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 3 Replace Har dw are Remo v e an d R ein s ert ( Res e at) t he S tandb y X TC Note The F AN ST A TUS LED only illu minates when an XTC card is installed. 3.2 Remove and Reinsert (Resea t) the Standby XT C Cautio n Do not p er form thi s ac tion w it hout the su pe rvisi on a nd di[...]

3-4 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapter 3 Replace Har dw are Inspect , Clea n, and Replace the Re usable A ir F il te r Step 1 Mov e a n y cable s that are routed in fro nt of th e f an-tr ay asse mbly and air f ilter so you can e asily sl ide the filter out, as shown in Figure 3-3 o n page 3- 4 . Step 2 Grasp the me ta[...]

3-5 Cisco ONS 15327 Trou bleshooting Guide, R3.4 April 2003 Chapter 3 Replace Har dw are Inspec t, Clean, and Repl ace the R eusable Air Filt er Figur e 3-4 Replac ing the Reus able F an-T ra y Air Filt er 1 2 3 4 E10/100-T F A I L A C T S F 1 2 3 4 E10/100-T F A IL A C T S F OC12/STM-4 IR 1310 F A I L A C T S F OC48/STM-16 IR 1310 F A IL A C T S F[...]

3-6 Cisco ONS 15327 Tro ubleshootin g Guide, R3.4 April 2003 Chapter 3 Replace Har dw are Inspect , Clea n, and Replace the Re usable A ir F il te r[...]

IN-1 Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 INDEX A air filter, r eplacing 3-3 AIS co nditi on descript ion 2-16 troublesh ooting 2-16 AIS- L condi tion descript ion 2-16 troublesh ooting 2-16 AIS-P cond ition descript ion 2-17 not report ed 1-68 troublesh ooting 2-17 troublesh ooting when not repor ted 1-69 AIS-V on XTC-28-3 unu [...]

Index IN-2 Cisco ONS 153 27 Troubl eshootin g Guide, R3 .4 April 2003 Audit Trail Lo g Low 2-24 AUD-LOG- LOSS condi tion descript ion 2-24 troublesh ooting 2-24 AUD-LOG- LOW 2-24 automatic p rotection swi tching byte fa ilure 2-18 chann el failu re on prot ect ca rd 2-69 chan nel mis mat ch 2-21 inconsist ent c ode 2-20 invalid k by tes 2-19 mode m[...]

Inde x IN-3 Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 troublesh ooting 2-28 BAT-A-LO W-VLT cond ition descript ion 2-28 troublesh ooting 2-28 BAT-B-HGH-VLT condition descript ion 2-29 troublesh ooting 2-29 BAT-B-LOW-VLT c ondition descript ion 2-29 troublesh ooting 2-29 battery high-vo lta ge a lar m 2-28 low volt age alarm 2-28 low-[...]

Index IN-4 Cisco ONS 153 27 Troubl eshootin g Guide, R3 .4 April 2003 conditi ons indexed i ndivid ually by name CONTBUS-A -18 al arm descript ion 2-37 troublesh ooting 2-37 CONTBUS-B-18 a larm descript ion 2-38 troublesh ooting 2-38 CONTBUS -IO -A a la rm descript ion 2-38 troublesh ooting 2-39 CONTBUS- IO-B alarm descript ion 2-40 troublesh ootin[...]

Inde x IN-5 Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 descript ion 2-45 troublesh ooting 2-46 DS-N c ards, loss of sign al 2-82, 2-83 DS-N Facility Loopback 2-86 DS-N o r O C- N T er min al Loop ba ck 2-87 E E10/10 0-4 card , CARLO SS alar m 2-32 EHIBAT VG-A alarm descript ion 2-46 troublesh ooting 2-46 EHIBAT VG-B a larm descript io[...]

Index IN-6 Cisco ONS 153 27 Troubl eshootin g Guide, R3 .4 April 2003 OC-N port 1-22 test a d estination XT C card 1-18 test the circuit 1-22 Facility Termination Equipment Rec eiver Missin g 2-101 Facility Termination Equipment T ransmitter Missing 2-121 FAILTOSW c ondition descript ion 2-54 troublesh ooting 2-55 FAILTOSW-PATH condition descript i[...]

Inde x IN-7 Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 troublesh ooting 2-63 FE-EQPT- NSA condition descript ion 2-64 troublesh ooting 2-64 FE-EXERCISING-RI NG condition 2-64 FE-EXERCISING-SPAN condition 2-64 FE-FRCDWKSWPR-RING condition descript ion 2-65 troublesh ooting 2-65 FE-FRCDWKSWPR-SPAN condition descript ion 2-65 troublesh o[...]

Index IN-8 Cisco ONS 153 27 Troubl eshootin g Guide, R3 .4 April 2003 H hairpin cir cuit creat e on a d estina ti on nod e 1-14 creat e on a so urce no de 1-8 definition 1-3 hard reset (card pull) 3-3 High Tem peratu re 2-72 High Vol tage Battery A 2-28 High Vol tage Battery B 2-29 HITEMP ala rm descript ion 2-72 troublesh ooting 2-72 HLDOVRSYN C a[...]

Inde x IN-9 Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 IP connect ivit y 1-61 designing subne ts 1-62 J Java browser will not la unch 1-48 Java Runt ime Enviro nment. See JRE JRE descript ion 1-58 incompatib ility 1-58 launch failu re 1-48 K KB-PASSTHR condition descript ion 2-76 troublesh ooting 2-76 k bytes 2- 18, 2-19, 2-76 K Bytes[...]

Index IN- 10 Cisco ONS 153 27 Troubl eshootin g Guide, R3 .4 April 2003 LOP-V alarm descript ion 2-81 troublesh ooting 2-81 LOS (BITS) alarm descript ion 2-81 troublesh ooting 2-82 LOS (DS-1) alarm descript ion 2-82 troublesh ooting 2-82 LOS (DS-3) alarm descript ion 2-83 troublesh ooting 2-83 LOS (OC-N ) alar m descript ion 2-84 troublesh ooting 2[...]

Inde x IN- 11 Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 MAN-REQ c ondition descript ion 2-88 troublesh ooting 2-88 MANRESE T 2-88 MANSWTOINT 2-89 MANSWTOPRI 2-89 MANSWTOSEC 2-89 MANSWTOTHI RD 2-89 MANUAL-R EQ-RING co ndition descript ion 2-89 troublesh ooting 2-90 MANUAL-RE Q-SPAN conditio n descript ion 2-90 troublesh ooting 2-90 ma[...]

Index IN- 12 Cisco ONS 153 27 Troubl eshootin g Guide, R3 .4 April 2003 not alarm ed cond itions AS-CMD 2-23 AS-MT 2-23 AUD-LOG- LOSS 2-24 AUTOSW-LOP (ST SMON) 2-26 AUTOSW-P DI 2-26 AUTOSW- SDBER 2-27 AUTOSW-SFBER 2-27 AUTOSW- UNEQ (STSM ON) 2-27 CLDRESTAR T 2-36 DS3-MISM 2-45 EXERCI SE-RING -REQ 2-53 EXERCISE-SPA N-REQ 2-53 FAILTOSW 2-54 FAILTOSW-[...]

Inde x IN- 13 Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 SQUELCH 2-109 SSM-DUS 2-110 SSM-FAIL 2-110 SSM-LNC 2-111 SSM-OFF 2-111 SSM-PRC 2-111 SSM-PRS 2-111 SSM-RES 2-112 SSM-SMC 2-112 SSM-ST2 2-112 SSM-ST3 2-112 SSM-ST3E 2-112 SSM-ST4 2-113 SSM-STU 2-113 SWTOPRI 2-115 SWTOSEC 2-115 SWTO THIRD 2-115 SYNC-FREQ 2-116 WKSWPR 2-124 WTR 2-1[...]

Index IN- 14 Cisco ONS 153 27 Troubl eshootin g Guide, R3 .4 April 2003 descript ion 2-96 troublesh ooting 2-96 Primary Non- Volatile Backu p Memory Flash 2-29 Proced ural E rror Du plicat e Node ID 2-96 Procedu ral Error Mis match East /West Directi on 2-51 Procedur al Er ror M isma tch Ri n g 2-103 protec tion gro up delete 2-74 perform a tr af f[...]

Inde x IN- 15 Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 troublesh ooting 2-106 SF-L condit ion descript ion 2-106 troublesh ooting 2-107 SFP 1-76 SF-P condition descript ion 2-107 troublesh ooting 2-107 side switch. See pro tection switc hing Signal De grade 2-104 Signal De grade Li ne 2- 105 Signal Degra de Pa th 2-105 Signal Fail 2[...]

Index IN- 16 Cisco ONS 153 27 Troubl eshootin g Guide, R3 .4 April 2003 descript ion 2-115 troublesh ooting 2-116 SYNC-FREQ c ond ition descript ion 2-116 troublesh ooting 2-116 Synchroniz ation Fr eq uency Out of Bou nds 2-116 synchroniz atio n sta tus messag e. See SSM Synchroniz ation Statu s Me ssag e Q uality Chang ed t o Do Not Use 2-110 Sync[...]

Inde x IN- 17 Cisco ONS 15327 Trouble shootin g Guide, R3.4 April 2003 manual switch to thir d source (condition) 2-89 switch error 1-69 TIM- P a lar m descript ion 2-119 troublesh ooting 2-119 TL1 ala rms 2-1 TPTFAI L (G-Serie s) alarm descript ion 2-120 TPTFAIL ( G-Series) conditio n troublesh ooting 2-120 Trace Iden tifie r Mismatch Path 2-119 t[...]

Index IN- 18 Cisco ONS 153 27 Troubl eshootin g Guide, R3 .4 April 2003 Flash me mory ex ceeded 2-44 fram e format mismat ch 2-45 idle DS-3 signal 2-66 JAR file dowload pro blem 1- 54 line alarms 2-124 LOF 2-79 loss of signal from BITS 2-81 low me mory 2-92 memory capacit y exce eded 2-91 removi ng and rein serti ng the stan dby card 3-3 reset 2-12[...]