Cisco Systems SPA9000 manual

Cis c o Small Busine s s Pro SP A9000 V oic e System V ersion 6. 1 S P A9000 V oice Sy st em, SP A400 Int ernet T elephon y Gat eway with 4 FX O por ts and S P A9 X X IP Phones ADMINISTR A TION GUIDE[...]

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Contents SP A9000 V oice System Administration Guide i About This Document ix Purpose ix Audience ix Firmware x Organization xi Document Conv ention s xii Finding Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Acc[...]

Contents SP A9000 V oice System Administration Guide ii Configuring Ba sic Settings 29 Setting Up the WAN Connection for the SPA9000 30 Setting the Date and Time 30 Configuring Daylight Saving Time 31 SPA9000 Ethernet Port 33 LAN and Application Guidelines 33 Configuring Multicast Addr essing and Group Paging 33 Collecting System Logs and Debug Inf[...]

Contents SP A9000 V oice System Administration Guide iii Configuring Line Interfac es on the SPA9000 58 Configuring a Line Interface for ITSP Service 58 Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) 60 Configuring Call Capacity for a Line Interface 63 Configuring Dial Plans 66 About Dial Plans 66 Editing Dial Plans 74 Managing the [...]

Contents SP A9000 V oice System Administration Guide iv About Shared Line Appearances 98 Chapter 5: Administering the SP A400 and Voice Mail Service 102 Connecting to the SPA400 Administration Web Server 103 Configuring the SPA400 Network Connection 104 Saving or Discarding Changes on the SPA400 105 Managing Access to the SPA400 Configuration Utili[...]

Contents SP A9000 V oice System Administration Guide v Chapter 7: Configuring the Auto Attendant 131 How the Auto Attendant Works 131 Working with the Auto Attendant Greetings 133 Using Pre-Recorded Prompts 133 Recording an Auto Attendant Prom pt 134 Downloading Prompts 137 Writing an Auto Attendant Script 138 An Introduction to XML Scripting Gramm[...]

Contents SP A9000 V oice System Administration Guide vi Using the SPA9000 with a Firewall or Router 168 SPA400 SIP-PSTN Gateway 169 SPA9000 Architecture 170 SIP-NAT Interoperation 172 Advanced Call Control and Routing 173 Configuring Vertical (Supplementary) Service Codes 173 Managing the Outbound Call Routing Groups 175 Configuring Outbound Call C[...]

Contents SP A9000 V oice System Administration Guide vii System page 200 SIP Page 202 Provisioning page 224 Regional page 224 FXS 1/2 page 241 Line 1/2/3/4 page 251 Appendix C: SPA400 Field Reference 261 Setup 261 Basic Setup 262 SPA9000 Interface 262 Voice 264 Voicemail Server 268 Voicemail Users 269 Administration 270 Management 270 Factory Defau[...]

Contents SP A9000 V oice System Administration Guide viii Appendix E: Glossary 278 Appendix F: Acronyms 281[...]

Preface SP A9000 V oice System Administration Guide ix Ab out This D o cument The SP A9000 V oice Sy stem Administration Guide is int ended t o help V ARs and Ser vice Providers t o manage and configur e the SP A9000 V oice System. This pr eface provides helpful inf ormation about this guide and other resources that are a vailable to y ou. Bef or e[...]

Preface SP A9000 V oice System Administration Guide x • Syst em administrat ors or an yone who installs and administ ers the S P A9000 V oic e Syst em NOTE This guide does not provide the configurat ion inf orm ation r equired by spe cific ser vice providers. Please consult with the ser vice provider f or sp ecific ser vice parameters. Firmware T[...]

Preface SP A9000 V oice System Administration Guide xi Organization The inf ormation in this guide is organized into the f ollowing chapt ers and appendic es : Chapter Descr i p ti o n Chapter 1 , “Getting Star t ed.” This chapter intr oduces you to the SP A9000 V oic e Syst em by describing the components and pr esenting s everal deplo yment s[...]

Preface SP A9000 V oice System Administration Guide xii Document Conventions The f ollowing table de scribes the t ypographic c on ventions that ar e used in this document . Appendix B, “S P A9000 Fi el d R efere nc e ” This appendix de scribes the fields on each page of the SP A9000 administration web s er ver . Appendix C, “SP A400 Field Re[...]

Preface SP A9000 V oice System Administration Guide xiii Finding Information in PDF Files The SP A9000 V oice S yst em documents are published as PDF files. The PDF Find/ Sear ch tool withi n Adobe ® Rea der ® lets you find inf ormation quickly and easily online. Y ou can per f orm the f ollowing tasks : • Sear ch an individual PDF file. • Se[...]

Preface SP A9000 V oice System Administration Guide xiv Finding Text in Multiple PDF Files The Sea r ch window lets you sear ch f o r t erms in multiple PDF files that are stor ed on your PC or local net work . The PDF files do not nee d t o be open. STEP 1 Star t Acro bat Prof es sional or Adobe Reader . STEP 2 Ch oose Edit > Sear c h , or clic[...]

Preface SP A9000 V oice System Administration Guide xv STEP 4 When the Results appear , click + to open a f older , and then click an y link t o open the file where the search t e rms appear . F or mor e inf ormation ab out the F ind and Search functions, s ee the Adobe Acrobat online help.[...]

1 SP A9000 V oice System Administration Guide 16 Get ting St ar te d This chapter intr oduces you to the SP A9000 V oic e Syst em by describing the components and presenting s everal deplo yment scenarios . NOTE This chapt er is es sential reading bef or e y ou begin in stalling the equipment or configuring the system. • “Introduction t o the S[...]

Get ting Star ted In tr oduction t o the SP A9000 V oice Syst em SP A9000 V oice System Administration Guide 17 1 F igure 1 SP A 9000 V oic e System with the SP A9000 and SP A400 SP A9000 IP PBX The SP A9000 is an IP PBX that suppor ts up to 16 phones . It also has a built -in Analog T elephone Adapt er (A T A) with t wo FXS por ts f or analo g t e[...]

Get ting Star ted Deployment Sc enarios SP A9000 V oice System Administration Guide 18 1 The SP A9000 include s an Aut o Attendant ser vice that plays pr e-r ecorded voice mes sages to off er the caller a menu of choices and t o direct the call. When the Aut o-A ttendant is enabled, it parses an d operates on user key pr es ses acc or ding t o the [...]

Get ting Star ted Deployment Sc enarios SP A9000 V oice System Administration Guide 19 1 PSTN Ac c es s and Lo c al V oic e Mail In this scenario, the customer r equires a r obust phone syst em but is not using V oIP ser vices . The SP A9000 V oice Syst em is deploy ed with a SP A9000 IP PBX, one SP A400 fo r PS TN acces s with f our FX O por ts , [...]

Get ting Star ted Deployment Sc enarios SP A9000 V oice System Administration Guide 20 1 ITSP S er vic e Only In this scenario, a cust omer has no legacy tele phone numbers and either nee ds no voice mail at all or has voice mail hosted by the IT SP . The S P A9000 V oice System is deployed with the SP A9000 IP PB and V oIP ser vice. Up to 16 IP ph[...]

Get ting Star ted Deployment Sc enarios SP A9000 V oice System Administration Guide 21 1 ITSP S er vic e, PSTN Ac c es s and Lo c al V oic e Mail In this scenario, the customer wants t o us e IT SP s er vice f or r educe d long distance f ees but nee ds t o suppor t legacy lo cal t elephone numbers (f or e xample, t o receive calls to a legacy tele[...]

Get ting Star ted Deployment Sc enarios SP A9000 V oice System Administration Guide 22 1 ITSP S er vic e, PSTN and ISDN Ac c es s and Lo c al V oic e Mail In this scenario, the customer takes fu ll advantage of the SP A9000 V oic e Syst em solution. This customer has the SP A9000 IP PBX , V oIP ser v ice, one S P A400 unit f or voice mail ser vic e[...]

Get ting Star ted Initial Ins talla tion, and Configur a tion SP A9000 V oice System Administration Guide 23 1 Initial Inst alla tion, and C onfigura tion Cisco strongly r ecommends that you use the S P A9000 V o ice S ystem Instal lation and Configura tion G uide t o design your syst em, t o pr epar e the sit e, t o connect and configure your equi[...]

2 SP A9000 V oice System Administration Guide 24 B asic Administra tion of the SP A9000 This chapter intr o duces you to basic administrative task s using the S P A9000 administration web ser ver and the Int eractive V oice Response Unit . NOTE This administration guide d oes not c over the initial install ation and configur ation of the syst em. F[...]

B asic Administration of the SP A9000 Upgrading F irmw are f or the SP A9000 SP A9000 V oice Syst em Administration Guide 25 2 Up grading F irm war e for the SP A9000 As ne eded, you can download new firmwar e and then install it on the SP A9000. STEP 1 Download the latest S P A9000 firmwar e fr om the f ollowing URL : http ://tools.cis co.com/ sup[...]

B asic Administration of the SP A9000 Upgrading F irmw are f or the SP A9000 SP A9000 V oice Syst em Administration Guide 26 2 STEP 4 In the Con fi r m U pg ra de window , verify that the correct device inf ormation and pr oduct number app ear . Then click Upgrade . STEP 5 When the confirmation mes sage appears , click OK . STEP 6 T o verify the up[...]

B asic Administration of the SP A9000 Conne cti ng to the SP A9000 Administr a tion W eb S er ver SP A9000 V oice Syst em Administration Guide 27 2 C onne cting to the SP A9000 A dministra tion W eb S er ver T o c onnect to the administration web ser ver , per f orm the f ollowing steps. NOTE Y ou should ha v e pr eviously connected and configured [...]

B asic Administration of the SP A9000 Acc ess Levels SP A9000 V oice Syst em Administration Guide 28 2 • Unsubmitted change s ar e r etained when you move among the pages within the V oic e module or the Ro uter module. This f eature allows y ou to make changes on various pages within a modul e bef or e clicking Submit All Change s . • Unsubmit[...]

B asic Administration of the SP A9000 Setting Passwor ds f or User and Adminis tr a tor Accounts SP A9000 V oice Syst em Administration Guide 29 2 Y ou can switch fr om User acce ss to Administrator acces s by clicking the Ad m in Lo gin link . Likewise, you can swit ch fr om Administrat or acces s t o User acc es s by clicking the User Lo gin link[...]

B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 30 2 • “Configuring Multicast Addressing and Group P aging,” on page 33 • “Collecting System L ogs and Debug Inf ormation,” on page 36 S et ting Up the W AN C onnec tion for the SP A9000 The SP A9000 be comes a DHCP client of an[...]

B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 31 2 NOTE Do not use the date/time settings on the V oice > Re gional page t o set your syst em time. STEP 1 Connect to the SP A9000 administration web ser ver , and cho ose Admin acc ess with Advanced s ettings . (Se e “Connecting to [...]

B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 32 2 Enter these values in the f ollowin g f ormat : <month>/ <day>/<we ekday> [/ HH[:mm[:ss ]]] • <month>: 1 - 12 (Januar y-Decemb er) • <day>: 1- 3 1 • <weekday> : Optional. If include d, this val[...]

B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 33 2 SP A9000 Ethernet Por t The SP A9000 Ethernet por t is us ed t o connect an administrative computer . T ypically , this por t is us ed only during init ial installation and configur ation. With W AN acc ess enable d by default, you can[...]

B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 34 2 Set ting the Multic ast Addre ss F or administration purposes , the S P A9000 ca n send the f ollowing r eboot , restar t , page, and ring mes sages to the gr oup: • Graceful reboot : The device reboots when ther e ar e no calls in p[...]

B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 35 2 STEP 5 Click Submit All Changes . STEP 6 Enter the same multicast address in the phone configuration s: a. Click the PBX St a tus link t o view a list of all phones. b. F ind the phone that y ou want to configur e, and then click the h[...]

B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 36 2 STEP 4 Enter the corr ect multicast addres s in the Gro up P a ge Ad d re s s field. Voice ta b > SIP > PB X Parameter s se ction NOTE The def ault value is 224. 168. 168. 168:34567 . STEP 5 Click Submit All Changes . C ollec tin[...]

B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 37 2 Pa r tners can download the S yslog Ser ver f or S P A Devices by going to Cisco Partner C entral, V oice & Conf er encing page, T e chnical Resources se ction. Use the fo l l o w i n g U R L : /w w w .cis co.com/web/par tners/ sel[...]

B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 38 2 • 1 -line: Identifie s the SIP mes sage t ype but doe s not include the mess age body Options within this cat egor y allow you to choo se t o ex clude OPT (OPTIONS re qu e s t / re sp o n s e) , N T F Y (N OT IF Y re qu e s t /re s p[...]

B asic Administration of the SP A9000 V iewing I n fo rma tion about the SP A9000 SP A9000 V oice Syst em Administration Guide 39 2 Viewing Informa tion about the SP A9000 The Router Status page provides inf ormation about soft war e version, har dwar e version, MA C addr ess , W AN connection t ype, IP addr ess , and the pack ets that ha ve been s[...]

B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 40 2 STEP 3 To v i e w t h e T elephone Configura tion page f or an y station, click the hyperlink in the IP Addres s c olumn. F or inf o rmation about th e t elephone configurations, s ee the Linksys Phone Administrati[...]

B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 41 2 F or e xample, to enter the IP addr ess 191 . 168. 1 . 105 by k eypad, pr ess the fo l l o w i n g k e y s : 191 *168 *1 *105 . Press the # (p ound) k ey t o indicat e that y ou ha ve finished entering the IP addr [...]

B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 42 2 Set Static IP Addres s 111 Enter IP addr ess using numbers on the telephone ke y pad. Use the * (star) ke y when ent ering a decimal p oint . DHCP must be disable d first , or this value is considered an “Invalid[...]

B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 43 2 Check Firmwar e Ve r s i o n 150 None IVR announces the version of the firmwar e running on the SP A . Check Pr imar y DNS Ser ver Setting 160 None IVR announces the current set ting in the <Primar y DNS> par[...]

B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 44 2 Manage the Auto Atten dant Mes sage s 72255 Ent er the message number , followed by the pound key . Then en ter 1 to re co rd, 2 to re vi e w , 3 to review , or * to e xit . F or mor e inf ormation, se e Chapte r 7[...]

B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 45 2 NOTE The it ems mark ed with “Requir es Password” o nly r equire a password if the Administrator password is set . Entering a Password through the IVR T o input the password using the phone ke ypad, the f ollow[...]

B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 46 2 • The final # k ey is not included in the passwor d value. • Sav ed settings take eff ect when the t elephone is hung-up, and if neces sar y , the SP A9000 automatically r eboots . STEP 2 After one minut e of i[...]

3 SP A9000 V oice Syst em Administration Guide 47 C onfiguring Y our System for ITSP In tero p erabilit y This chapter pr ovides configuration deta i ls to h el p yo u to en su re t ha t you r infrastructure pr operly suppor ts voice ser vic es . • “ About the S P A9000 V oice Syst em and SIP ,” on page 47 • “Net work Addr es s T ranslati[...]

Configuring Y our System for ITSP Interoperabilit y About the SP A9000 V oice Syst em and SIP SP A9000 V oice Syst em Administration Guide 48 3 Fi gure 1 S IP Reque sts and Re spons es for Internal Calls Likewise, SIP requests and response s ar e e x changed to suppor t outbound and inbound calls that are handled through the IT SP se r vice. In Fig[...]

Configuring Y our System for ITSP Interoperabilit y Network Addr ess T r ansla tion (N A T ) and V oic e over IP ( V oIP) SP A9000 V oice Syst em Administration Guide 49 3 Net work Addre s s T ranslation (NA T ) and V oic e over IP ( V oIP) NA T is a function that allows multiple devi ces to share the same public, routable, IP addr es s t o establi[...]

Configuring Y our System for ITSP Interoperabilit y Network Addr ess T r ansla tion (N A T ) and V oic e over IP ( V oIP) SP A9000 V oice Syst em Administration Guide 50 3 Requirements: • Y ou must hav e an e xternal (publi c) IP addr ess that is static. • The NA T me chanism used in the r out er must be symmetric. Se e “D et ermining Whether[...]

Configuring Y our System for ITSP Interoperabilit y Network Addr ess T r ansla tion (N A T ) and V oic e over IP ( V oIP) SP A9000 V oice Syst em Administration Guide 51 3 Voice tab > Line N > NA T Set tings STEP 6 Click Submit All Change s . NOTE Y ou also need to configure the fir ewall set tings on your rout er t o allow SIP traffic. S ee [...]

Configuring Y our System for ITSP Interoperabilit y Network Addr ess T r ansla tion (N A T ) and V oic e over IP ( V oIP) SP A9000 V oice Syst em Administration Guide 52 3 STEP 3 Scroll down t o the NA T Suppor t Parame ters s ection, and then ent er the f ollowing sett ings t o enable and support the STUN ser ver set tings: • Handle VIA rec eive[...]

Configuring Y our System for ITSP Interoperabilit y Network Addr ess T r ansla tion (N A T ) and V oic e over IP ( V oIP) SP A9000 V oice Syst em Administration Guide 53 3 STEP 6 Click Submit All Change s . NOTE Y ou also need to configure the fir ewall set tings on your rout er t o allow SIP traffic. S ee “F ir ewalls and SIP , ” on page 54 . [...]

Configuring Y our System for ITSP Interoperabilit y Fi rew a ll s an d SI P SP A9000 V oice Syst em Administration Guide 54 3 STEP 4 T o c ollect inf ormation about the typ e of NA T your rout er is using, complet e the fo l l o w i n g t a s k s : a. Click V oice tab > SIP . b. Scroll down t o the NA T Suppor t Parame ters section . c. Fr om th[...]

Configuring Y our System for ITSP Interoperabilit y Configuring SIP T imer V alue s SP A9000 V oice Syst em Administration Guide 55 3 C onfiguring SIP Timer V alue s The default timer values should be adequate in most circumstances . However , you ca n a dj u st th e SIP ti me r va lu es a s n eeded to e n su re i nte ro p er a b il i t y wi t h y [...]

4 SP A9000 V oice Syst em Administration Guide 56 C onfiguring Phone Line s and Calling Routing Be h a v i o r This chapter describe s man y f eatures that you can configur e on the SP A9000 t o ensur e smooth handlin g of all inbound and outbound calls, and ease of use. • “Configuring S P A9000 FXS P or ts,” on page 57 • “Configuring Lin[...]

Configuring Phone Lines and Calling Routing Behavior Configur ing SP A9000 FXS P or ts SP A9000 V oice Syst em Administration Guide 57 4 C onfiguring SP A9000 FXS Por t s The SP A9000 FXS p or ts can be used to connect analog phone s and f ax machines t o the SP A9000 V oice Syst em. A port also can be c onfigur ed f or a Str eaming Audio Ser ver f[...]

Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 58 4 C onfiguring Line Inter f ac e s on the SP A9000 Y ou can configure the f ollowing t ypes of ser vices on the S P A9000 line interfaces : • ITSP ser vice : Up t o 16 DID numbers can be suppor ted on[...]

Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 59 4 STEP 4 Enter the account inf ormation f or your ITSP acco unt: • User ID : The ac count number or lo gon name f or your ITSP acc ount (often the same as the phone number) • Password: The password [...]

Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 60 4 STEP 6 T o verify the registration state, per f orm the f ollo wing tasks: • After the devices reboot , Click Voice tab > Inf o . Scr oll down t o the Line Status section f or the line that y ou [...]

Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 61 4 STEP 1 Star t Internet Explor er , and then ent er the IP addr es s of the SP A9000. Click Admin Lo g i n and then click Advance d . STEP 2 Click Vo i c e t a b > L i n e N , wher e N r epresents t[...]

Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 62 4 STEP 5 Also in t he Prox y and Registratio n s ection, enter the f ollowing se ttings to ensur e that calls can be transf err ed and f orwarded to the voice mail ser ver : • Set VMS P Bridge to all [...]

Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 63 4 SP A9000 Voice > Line STEP 8 Click Submit All Changes . The S P A9000 device reboots. NOTE Y ou need to configur e the SP A400 with the corresponding s ettings . See “Configuring Local V oice Mai[...]

Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 64 4 B andwidth Requirements and Call Cap acit y The available connection bandwidth de t ermines the maximum number of simultaneous calls that the system can suppor t with the appropriat e audio quality . [...]

Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 65 4 Set ting the Call Cap acit y Parameter Y ou can set the maximum total number of incoming and outgoing calls on each line interface. The default value is unlimit ed. Y ou can set a value from 1 t o 15,[...]

Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 66 4 C onfiguring Dial Plans Dial plans determine how the digits ar e int erpr eted and transmitted. They also det ermine whether the dialed number is ac cepted or rej ected. Y ou can use a dial plan to f acilitat e dialing or t [...]

Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 67 4 Digit Se quence Fun c ti on 0 1 2 3 4 5 6 7 8 9 0 * # Enter an y of these characters t o r epr esent a ke y that the user must press on the phone ke ypad. x Enter x t o r epresent an y character on the phone key p ad . [sequ[...]

Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 68 4 Digit Se quenc e Example s The f ollowing e xamples show digit sequences that you can enter in a dial plan. In a co mple te dia l pla n en tr y , s eq uen ce s are s epa rate d by a pip e ch arac ter (| ) , and the entire se[...]

Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 69 4 • L ocal dialing with seven- digit number EX A MP L E: ( [1- 8]xx | 9, xxxxx xx | 9, <:1>[2-9 ]xxxxxxx xx | 8, <:1212>xxx xxxx | 9, 1 [2 -9] xxxxxxxxx | 9, 1 900 xxx xxxx ! | 9, 011xxx xxx. | 0 | [49]111 ) 9, x[...]

Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 70 4 • Blocked number EX A MP L E: ( [1-8]xx | 9, xxxxx xx | 9, <:1>[2- 9]xxxxxx xxx | 8, <:1212 >xxxxxxx | 9, 1 [2-9] xxxxxx xxx | 9, 1 900 xxxxxx x ! | 9, 011xxx xxx. | 0 | [49]11 ) 9, 1 900 xxxxx xx ! This digit [...]

Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 71 4 Ac cept ance and Transmission the Diale d Digits When a user dials a s eries of digits , each se quence in the dial plan is test ed as a pos sible match. The mat ching sequenc es f o rm a set of candidat e digit sequence s. [...]

Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 72 4 Dial Plan Timer (O f f -Hook Timer) Y ou can think of the Dial Plan T imer as “ the off-hook timer .” This timer star ts counting when the phone goes of f hook . If no digits ar e dialed within the spe cified number of s[...]

Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 73 4 Interdigit Long Timer (Incomplete Entr y Timer) Y ou can think of this timer as the “incomplete entr y ” timer . This timer measures the inter val bet ween dialed digits. It applie s as long as the dialed digit s do not [...]

Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 74 4 Syntax for the Inter digit Shor t Timer • SYNT A X 1 : S :s, ( di al plan ) Use this syntax to apply the new settin g to the enti re dial plan withi n the parentheses . • SYNT A X 2: sequ e n ce Ss Use this syntax to app[...]

Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 75 4 STEP 3 Scroll down t o the PB X Phone Parameters section. SP A9000 Voice tab > SIP pa ge: PB X Phone Parameter s se ction STEP 4 Enter the digit sequences in the Dial Plan field. F or more inf ormation and e xamples , see[...]

Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 76 4 STEP 1 Star t Internet Explor er , and then ent er the IP addr es s of the SP A9000. Click Admin Lo g i n and then click Advance d . STEP 2 Click the PBX Status link near the t op right corner or lower lef t corner of the pa[...]

Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 77 4 Entering the Line Interface Di al Plan This dial plan is used t o strip st eering digits fr om a dialed number bef ore it is transmitted out to the carrier . STEP 1 Connect to the administration web se r ver , and choo se Ad[...]

Configuring Phone Lines and Calling Routing Behavior Managing the Line S election for Outbound Calls SP A9000 V oice Syst em Administration Guide 78 4 Managing the Line S ele c tion for Outbound Calls When a user place s an outbound call, the SP A9000 choo ses a line bas ed on the gr oup membership of the station and the C all R outing Rule f or th[...]

Configuring Phone Lines and Calling Routing Behavior Managing the Line S election for Outbound Calls SP A9000 V oice Syst em Administration Guide 79 4 C onfiguring a Call Routing Rule A Call Routing Rule is a special dial plan that sp ecifies the line s that can be used to transmit a dialed numb er . The same number pat tern can apply to mor e than[...]

Configuring Phone Lines and Calling Routing Behavior Managing the Line S election for Outbound Calls SP A9000 V oice Syst em Administration Guide 80 4 • Differ ent line int e rfac es f or U .S. , international, and 1 -800 numb ers EX A MP L E: ( <:L1,2> 9xx. | <:L3>011 852xx. | <:L4>180 0xxxxxxx ) This ex ample has thr ee par ts[...]

Configuring Phone Lines and Calling Routing Behavior Managing the Line S election for Outbound Calls SP A9000 V oice Syst em Administration Guide 81 4 • W ildcard charact ers EX A MP L E: (<:L1 >51*,577 ?) In this e xample, Line 1 can be used when either of the following number patterns is dialed: • The user dials a numb er that star ts w[...]

Configuring Phone Lines and Calling Routing Behavior Managing Caller ID Settings f or Outgoing Calls SP A9000 V oice Syst em Administration Guide 82 4 Managing Caller ID S et tings for Outgoing Calls By default , outgoing calls through an IT SP li ne are identified by the User ID (usually the phone number) and Display Name of the selected line inte[...]

Configuring Phone Lines and Calling Routing Behavior Call F orwarding Suppor t on SP A9000 SP A9000 V oice Syst em Administration Guide 83 4 SP A9000 supp orts the call f or war d scenarios listed in the f ollowing table. NOTE When an incoming call from the IT SP is f ork ed to multiple clie nt stations, the SP A9000 do es not honor the 3x x respon[...]

Configuring Phone Lines and Calling Routing Behavior Call T rans f er Suppor t on SP A9000 SP A9000 V oice Syst em Administration Guide 84 4 Call T ransfer Supp or t on SP A9000 Y ou can configure the bridge mode f or call f or ward and call transf er . Call For ward Bridge Mode The normal wa y of per f orming the call forwarding operation is f or [...]

Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 85 4 Managing Inb ound Calls with the C ontac t List Y ou can use the Contact List to r oute inbound calls t o the Aut o A ttendant , t o a r eceptionist , to a client station, to a gr o up of stations, or[...]

Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 86 4 Example C ontact List Rule s The f ollowing e xamples show rules that y ou can ent er to rout e in coming calls. NOTE The SP A9000 aler ts all r egister ed clients stations if * is used in the Contact[...]

Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 87 4 • Routing calls t o a station and f or warding unanswer ed calls to voice mail EX A MP L E 1 : 5300, cf wd=vm2530 0 An incoming call through this line int erface caus es station 5300 t o ring. If th[...]

Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 88 4 EX AMPLE SIP Header 1 : INVITE si p:4089993 000@itsp 1.com SIP/2 .0 To: <si p:4089993 003@itsp 1.com> Alternativ ely , the DID number can b e indi cated as a parameter in the T O header with a c[...]

Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 89 4 T able 1 DID-to-Ex tension Mapping Example Be awar e of the f ollowing factors: • Direct In war d Dialing r equires network suppor t f or SIP trunking DID . • It is impor tant that the DID number [...]

Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 90 4 EX A MP L E : 4085555 550:aa|40 85555551 :+101|408 5555552: +102|40 85555553 :+10 3|40855 55554:+10 4|408555 5650:+500 | • Enter a plus (+) or a minus (-) bef ore the e xtension number to achiev e t[...]

Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 91 4 Entering a Contac t List Rule Use the f ollowing pr ocedure t o ent er a contact list rule. STEP 1 Connect to the SP A9000 administration web ser ver , and cho ose Admin acc ess with Advanced settings[...]

Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with H unt Gr oups SP A9000 V oice Syst em Administration Guide 92 4 Managing Inb ound Calls with Hunt Groups A Hunt Gr oup is a gr oup of client stations that ar e tr eat ed as one extens ion f or the purpos e of managing inbound calls. The client stations in the hunt gr [...]

Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with H unt Gr oups SP A9000 V oice Syst em Administration Guide 93 4 Syntax for Hunt Rules • Glob al Hunt Rule (SIP page > PBX Paramete rs section > Hunt Groups field) SYNT A X: extens ion:[nam e=” name” ,] station [, statio n [, stat ion […]]],hunt = hrule [[...]

Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with H unt Gr oups SP A9000 V oice Syst em Administration Guide 94 4 - max: The maximum duration of the hunt , either in sec onds or cycles. When this limit is r eached, the call is reject ed or is f orwarded to the specified call f orward number ( see b elow). –I f max [...]

Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with H unt Gr oups SP A9000 V oice Syst em Administration Guide 95 4 • Using wildcar d charact ers t o specify a range of station numbers Glob al Rule: 500:na me=”TechS upport”,1*, hunt=a l Line-Spe cific Rule: 1*,hunt= al In this e xample, the * symbol is a wildcard[...]

Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with H unt Gr oups SP A9000 V oice Syst em Administration Guide 96 4 • Resuming fr om a pr evious hunt with call f or warding t o a r e ceptionist Glob al Rule: 500:na me=”Sched uling”,1 02,103,10 1,hunt =ne; 45;240,cfw d=100 Line-Spe cific Rule: 102,103,10 1,hunt=n [...]

Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with H unt Gr oups SP A9000 V oice Syst em Administration Guide 97 4 STEP 5 To v e r i f y t h e s e t t i n g s : • Glob al Rule: Place a call t o the new hunt gr oup by ent ering the e xtension number or by using the Corp orat e Dir ectory to select the group name and [...]

Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with Shar ed Line App earance s SP A9000 V oice Syst em Administration Guide 98 4 Managing Inb ound Calls with Share d Line App e aranc e s A shar ed line appearance (S LA) allows multiple stations to shar e an e xtension number and to manage a call as a gr oup. Ab out Sha[...]

Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with Shar ed Line App earance s SP A9000 V oice Syst em Administration Guide 99 4 STEP 1 Star t Internet Explor er , and then ent er the IP addr es s of the SP A9000. Click Admin Lo g i n and then click Advance d . STEP 2 Choo se the client station that you want t o config[...]

Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with Shar ed Line App earance s SP A9000 V oice Syst em Administration Guide 100 4 SP A9x x T elephone Configuration > Ex t: Subs criber Inf ormation d. Scroll down the Prox y and Registration sectio n, and en t e r th e same Prox y value as on the primar y e xtension f[...]

Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with Shar ed Line App earance s SP A9000 V oice Syst em Administration Guide 101 4 STEP 5 If neede d, configure additional line ke ys f or the s ame SL A . STEP 6 Click Submit All Change s . STEP 7 Repeat this pr ocedure f or each phone that you want t o configure with the[...]

5 SP A9000 V oice Syst em Administration Guide 102 Administering the SP A400 and V oic e Mail S er vic e This chapter guides you thr ough the pr oces s of configuring and managing the SP A400 f or PS TN access and voice mail ser vice. The SP A400 provides a SIP-PS TN gat ewa y f or voice c onnectivity b etwe en the PSTN and the local client station[...]

Administering the SP A400 and V oice Mail S er vice Conne cti ng to the SP A400 Administr a tion W eb S er ver SP A9000 V oice Syst em Administration Guide 103 5 C onne cting to the SP A400 A dministra tion W eb S er ver Y ou can manage a SP A400 by using the web-ba sed configuration utilit y . NOTE If y ou ha ve not alr eady done so, connect the S[...]

Administering the SP A400 and V oice Mail S er vice Configuring the SP A400 Net work Connection SP A9000 V oice Syst em Administration Guide 104 5 C onfiguring the SP A400 Net work C onne ction The SP A400 be comes a DHCP client of any ser ver on the network . The r ec ommended set ting is t o use a static IP addr es s. This c onfiguration pr ovide[...]

Administering the SP A400 and V oice Mail S er vice Saving or Discarding Changes on the SP A400 SP A9000 V oice Syst em Administration Guide 105 5 Domain Name Ser ver (DNS) Addres s s ect ion: • Primar y DNS : Ent er the IP addr e ss of the primar y DNS ser ver . • Secon d a ry DN S : Ent er the IP addr ess of the s econdar y DNS s er ver . NTP[...]

Administering the SP A400 and V oice Mail S er vice Managing Ac ce ss to the SP A400 W eb -Bas ed C onfigur a tion Utilit y SP A9000 V oice Syst em Administration Guide 106 5 4. Sav e the configuration as W eb P age Complete. The curr ently displa yed page is sav ed. Y ou can use the sav ed file to review the settings as ne eded. 5. R epe at th ese[...]

Administering the SP A400 and V oice Mail S er vice Upgrading the F irmw ar e for the SP A400 SP A9000 V oice Syst em Administration Guide 107 5 d. When the Reb oo t OK . Go to S etup page ? mess age appears , click OK and wait f o r 60 seconds (the time requir ed f o r the SP A9000 to r e-register with SP A400). Up grading the F irm ware f or the [...]

Administering the SP A400 and V oice Mail S er vice Co nfigur ing a SP A 400 to Interop era te wit h th e SP A 900 0 SP A9000 V oice Syst em Administration Guide 108 5 STEP 7 When the confirmation mes sage appears , click OK . STEP 8 When the Se tu p page reappears , verify that the Fi rm w a re Ver si o n number matches the firmwar e v ersion that[...]

Administering the SP A400 and V oice Mail S er vice Co nfigur ing a SP A 400 to Interop era te wit h th e SP A 900 0 SP A9000 V oice Syst em Administration Guide 109 5 TIP If you install multiple SP A400 units , k eep track of the MAC address es to ensur e that you know which device you are configuring. In the administration web ser ver , you can s[...]

Administering the SP A400 and V oice Mail S er vice Co nfigur ing a SP A 400 to Interop era te wit h th e SP A 900 0 SP A9000 V oice Syst em Administration Guide 110 5 • L ea ve the Sessi on T i m e r fields at the default values: Enable d with 0 sec onds in both Refresh T ime fields . STEP 5 Click Sav e Setti ng s at the bottom of the page. STEP[...]

Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or PS TN Acc ess SP A9000 V oice Syst em Administration Guide 111 5 line. The call is dir ected acc or ding to the Contact List . Also, in the SP A400 web configuration page, click the Sta tus tab, and then verify that a voltage value appears in the Ba ttery L e vel section[...]

Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 112 5 C onfiguring a SP A400 for V oic e Mail S er vic e The SP A400 includes a US B adapter with an integrat ed voice mail application f or the users and e xtensions that are configured on the SP A9000.[...]

Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 113 5 C onfiguring Loc al V oic e Mail S er vic e on a SP A400 Y ou need to configur e the voice mail ser ver and set up the v oice mail box es f or the users. NOTE The set tings on this page c orr esp o[...]

Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 114 5 • Mailb ox depo sit number : 900 The SP A9000 use s the deposit number to deposit voice mail on the voice mail ser ver . • Mailb ox manage number : 8 00 The SP A9000 use s the deposit number to[...]

Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 115 5 NOTE Lat er you configur e each client stat ion f or v oice mail ac ce ss to the mail box es that you creat e on this page. STEP 6 Click Sav e Setti ng s at the bottom of the page. STEP 7 Restar t [...]

Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 116 5 STEP 9 Continue to the ne xt procedure, “Setting Up V oice Mail on Each Station,” on page 116 . S et ting Up V oic e Mail on Each Sta tion Y ou need to set up each station that nee ds t o ha ve[...]

Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 117 5 STEP 4 T o as sign a station name, complete the f ollowing steps: a. Click the Pho ne tab. b. In the General section, type a name in the Sta tio n N am e field. SP A9x x T elephone Configuration &g[...]

Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 118 5 STEP 6 Click Submit All Changes . The phone reboots . STEP 7 Clos e the br owser window f or this station. STEP 8 Return t o the br ows er window that shows the list of stations, and then repeat th[...]

Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 119 5 SP A9000 Voice > Line : Prox y and Registration • Vo i c e M a i l : Press the Message but ton. Y ou hear one of the f ollowing re s p on s e s : • “Password”: If you ar e pr ompt ed f o[...]

Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 120 5 STEP 3 Scroll down t o the Au to At ten da n t Pa ra m ete rs secti on. STEP 4 Edi t th e AA Dial Plan 1 string t o include a co de f or the voice mail s er ver , as descr ibed b elow . • SYNT A [...]

Administering the SP A400 and V oice Mail S er vice Managing the V oice Mail Me ssage s on the USB Key SP A9000 V oice Syst em Administration Guide 121 5 Managing the V oic e Mail Me s s age s on the USB K ey T o de le t e un ne eded v oi ce ma il messa ge s o n t he USB k e y , r e f er t o the p r oced ur e belo w . NOTE When y ou click the Reset[...]

Administering the SP A400 and V oice Mail S er vice Enabling Debugging on the SP A400 SP A9000 V oice Syst em Administration Guide 122 5 Enabling D ebugging on the SP A400 If you ar e in v estigating issues , you can collect system logs and debug inf ormation f o r the SP A400. Requirements: • Y ou need a P C that is on the same subnetwork as the[...]

Administering the SP A400 and V oice Mail S er vice Enabling Debugging on the SP A400 SP A9000 V oice Syst em Administration Guide 123 5 SP A400 Event L o gs STEP 4 Click Sa ve S e tti n gs . NOTE As a be st practice, enable log ging only when needed , and disable logging when you finish the in vestigation. L o gging inf ormation can impact syst em[...]

Administering the SP A400 and V oice Mail S er vice Enabling Debugging on the SP A400 SP A9000 V oice Syst em Administration Guide 124 5 SP A400 Set up > Basic S etup STEP 7 Star t a command prompt on the PC, an d run the system logging soft war e. STEP 8 Run the scenario that caus es the problem and when done, pr es s CTRL+C in the command wind[...]

6 SP A9000 V oice Syst em Administration Guide 125 C onfiguring Music on Hold This chapter e xplains how t o configure Musi c on Hold using either a music file or streaming audio. This chapter includes the f ollowing topics: • “Using the Int ernal Music Source f or Music On Hold,” on page 125 • “Configuring a Streaming Audio Ser ver ,” [...]

Confi guring Music on Hold Using the Internal Music Source for Music On Hold SP A9000 V oice Syst em Administration Guide 126 6 STEP 2 Star t Internet Explor er , and then ent er the IP addr es s of the t elephone. The T e lephone Configuration page appears in a separate br owser window . STEP 3 Click Admin L ogin , and then click Advanced . STEP 4[...]

Confi guring Music on Hold Configuring a Str eaming Audio Ser ver SP A9000 V oice Syst em Administration Guide 127 6 • path: The location and name of a music file in the correct f ormat • F or e xample, if the comput er local IP addr es s is 192. 168.0 .5, the dir ectory is named musicdir , and the conv erted music file is named jazzmusic.dat ,[...]

Confi guring Music on Hold Configuring a Str eaming Audio Ser ver SP A9000 V oice Syst em Administration Guide 128 6 After you complete the r equired configurat ion, the FXS por t is ready t o str eam audio. The functionality depends on the ho ok stat e of the FXS por t: • If the FXS por t is of f hook , an incoming call is answered automatically[...]

Confi guring Music on Hold Configuring a Str eaming Audio Ser ver SP A9000 V oice Syst em Administration Guide 129 6 C onfiguring the Str eaming Audio S er ver Use the f ollowing pr oce dur e t o configure an SAS with an external music source. STEP 1 Connect an RJ- 11 adapt er betwe en the music sour ce (a CD player or iP od, f or ex ample) and an [...]

Confi guring Music on Hold Configuring a Str eaming Audio Ser ver SP A9000 V oice Syst em Administration Guide 130 6 g. Clos e the window f or the T elephone Configuration page. h. Repeat this st ep t o configur e each phone, as needed. Using the IVR with an SAS Line The IVR can still be us ed on an S AS line, but the us er needs to f ollow the fol[...]

7 SP A9000 V oice Syst em Administration Guide 131 C onfiguring the Auto A t tendant This chapter describe s how t o configur e the SP A9000 V oice Syst em A ut o Atte ndant (A A) by using the IVR and XML scripting. This chapter contains the f ollowing s ections : • “How the Aut o A ttendant W orks,” on p age 13 1 • “Working with the A ut[...]

Configuring the Auto Attendant How the A uto At tend ant W orks SP A9000 V oice Syst em Administration Guide 132 7 The Auto A ttendant relies upon the f ollowing c omponen ts: • Contact List . When a call comes in, the S P A9000 dir ects the call acc or ding to the entries in the C ontact List f or the line interface. By default , the Auto Att en[...]

Configuring the Auto Attendant W orking with the Auto Attendan t Gr eetings SP A9000 V oice Syst em Administration Guide 133 7 W orking with the Auto A t tendant Gr e etings This secti on pr ovided inf ormation about adding, and e diting the Aut o A ttendant gr eetings . See the f ollowing t opics : • “Using Pre-R ecorded Prompts,” on page 13[...]

Configuring the Auto Attendant W orking with the Auto Attendan t Gr eetings SP A9000 V oice Syst em Administration Guide 134 7 Re cording an Auto Attendant Prompt F ollow this pr ocedure t o overwrite an e x isting r ecording or t o add a new re c o rdi n g. NOTE Cust omized pr ompts ar e erased when a fact or y r eset is per f ormed on the SP A900[...]

Configuring the Auto Attendant W orking with the Auto Attendan t Gr eetings SP A9000 V oice Syst em Administration Guide 135 7 Example Pro mpts In this example, the business will hav e differ ent Auto A ttendant Scripts f or dif f er ent times of day . T able 2 Example A A Prompts F or e xamples of A A scripts that us e cust om prompts, see “ An [...]

Configuring the Auto Attendant W orking with the Auto Attendan t Gr eetings SP A9000 V oice Syst em Administration Guide 136 7 Using the IVR Prompts to Change Re c ordings The IVR prompts guides you thr ough the pr oce ss of recording, erasing, and changing greetings. Ref er t o the f ollowing illustration. F igure 1 IVR Prompt Menu Call Flow Menu-[...]

Configuring the Auto Attendant W orking with the Auto Attendan t Gr eetings SP A9000 V oice Syst em Administration Guide 137 7 D ownloading Prompts Y ou can download customiz ed prompt files fr om a TFTP /HT TP /HTTPS s er ver . These fil es must be enc oded in G.711 u, size le ss than 60 seconds , with the header r emoved. The total pr ompt file s[...]

Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 138 7 STEP 5 Click Submit All Change s . Writing an Auto A t tendant Script The SP A9000 A A allows us ers t o define the A A instructions using XML s cript . This section include s the f ollowing topics : • “ An Introduction to XML[...]

Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 139 7 <audio sr c=”prompt 1” bargein=”T ”/> The Aut o A ttendant pla ys Prompt 1 , using the default recording: If you kno w your par t y ’s ex tension, you may en ter it now . Callers ar e allowed to begin dialing ( bar[...]

Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 140 7 Example 2: Routing Calls with a D epar tmental Sub -Menu In this e xample, the busines s wants t o e xpedite the handling of sales calls . A cust om pr ompt is used to give special instructions ab out calls f or the s ales depar t[...]

Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 141 7 <match> <case input =”1”> <goto n ext=”SALE S”/> </case> <default> <audio sr c=”prompt 2”/> <xfer name= ”ext” target=”$i nput”/> </default> </match> If the [...]

Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 142 7 Elemen ts of XML S cripting Grammar This section include s the f ollowing topics : • “ Audio Instruction,” on page 142 • “ Action Instruction,” on page 143 • “Noinput Instruction ,” on page 143 • “Nomatch Ins[...]

Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 143 7 TIP Generally , enter an audio instruction as the first element in the script . In a <f orm> dialog, if <audio> dialo g is not been defi n ed, the Aut o A ttendant does not play a pr ompt . If it is defined, the Auto A[...]

Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 144 7 Either the audio or the action instruction can be empty . If both ar e empty , the Aut o Att endant doe s nothing and waits f or user input . Nomatch Instruction The <nomat ch> dialog can be use d only in a menu dialog and i[...]

Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 145 7 Auto A t tendant XML Instructions S et The complete set of XML instructions f or Aut o Attendant Scripts are describe d in the f ollowing table: T able 5 A A XML Elements Instruction Descri p t i on Syn tax and Example (s) dialpla[...]

Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 146 7 ma tch Up o n a matc h b e t we en th e u se r input and the dial plan, the Auto Attendant transf ers to the corresponding <case> and ex ecute the corresponding audio and/ or action instructions. If the Aut o Attendant canno[...]

Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 147 7 Entering an Auto A ttendant S cript TIP T o get started, you may want t o copy the default script from the Voic e > S I P page, Auto At tendant Parameter s sectio n, AA S c r i p t 1 field. Y ou can paste it int o any word pr o[...]

Configuring the Auto Attendant Configuring the DayT ime, NightT ime and Weekend/Holiday Aut o A ttendants SP A9000 V oice Syst em Administration Guide 148 7 C onfiguring the Da yTime, NightTime and W e ek end/Holida y Auto A t tendants Y ou can customiz e the Aut o A ttendant with pr ompts and actions f or dif f er ent times of day and f o r the da[...]

Configuring the Auto Attendant Configuring the DayT ime, NightT ime and Weekend/Holiday Aut o A ttendants SP A9000 V oice Syst em Administration Guide 149 7 STEP 5 T o set up the NightT ime Auto A ttendant , complete the f ollowing tasks: • Ni gh tT i m e A A : Choo se ye s from the dro p-down list . • N ightTime A A Scri pt : Ch oose 1 , 2 , o[...]

Configuring the Auto Attendant Configuring Dial Plans f or the Aut o Attendan t SP A9000 V oice Syst em Administration Guide 150 7 STEP 7 Click Submit All Change s . C onfiguring Dial Plans for the Auto A t tendant Ea ch Au to At ten da n t s cr ip t re fers to a n Au to At te nd a nt Dia l Pla n to de ter mi ne ho w t o proces s the D TMF digits t[...]

8 SP A9000 V oice Syst em Administration Guide 151 Lo c aliza tion This chapter e xplains how t o localiz e your SP A9000 V oic e Syst em with the language files , t ones , and ring patterns f or your region. • “L ocalizing the S P A9000 Aut o A ttendant Pr ompts,” on page 151 • “L ocal T ime Configuration,” on page 154 • “Configuri[...]

Lo caliz a tion Localizing the SP A9000 Auto Attendan t Pr omp ts SP A9000 V oice Syst em Administration Guide 152 8 The set of files include s the f ollowing t ypes of prompts: • Prompt 1 : Greets the caller and prompts f or an extension number • Prompt 2: Notifies the caller that the call is being f or warded • Prompt 3: N otifies the calle[...]

Lo caliz a tion Localizing the SP A9000 Auto Attendan t Pr omp ts SP A9000 V oice Syst em Administration Guide 153 8 file pa th name}; ][p7={pr ompt7 fil e path name};] [p8={prom pt8 file path nam e};][p9= {prompt 9 file path na me};][p10 ={prompt 10 file p ath name };] • scheme: Enter one of the f ollowing values: tftp , http , or https . • po[...]

Lo caliz a tion Local T ime C onf igura tion SP A9000 V oice Syst em Administration Guide 154 8 Lo c al Time C onfigura tion Y ou will nee d t o localize the dat e, time, and da ylight saving time rule. See “Setting the Date and T ime,” on pag e 30 and “Config uring Da ylight Sa ving T ime,” on page 31 . Use the f ollowing table to find the[...]

Lo caliz a tion Configuring the SP A9000 and S P A9 xx Call Progress T ones SP A9000 V oice Syst em Administration Guide 155 8 STEP 2 L ocalize the t ones f o r the phones: a. Click the PBX Status link . b. F ind the phone that you want t o configur e, and then click the hyperlink in the IP Addres s column. c. Click Reg ion al . d. In the Call Pr o[...]

Lo caliz a tion Configuring the SP A9000 and S P A9 xx Call Progress T ones SP A9000 V oice Syst em Administration Guide 156 8 Ring B ack T one 425@- 10 ;*( 1 / 4/ 1 ) Busy T one 425@- 10 ;10 (0 .25/0.25/ 1 ) Call Waiting T o ne 425@-20;30 (0.2/0 .2/ 1 , 0 .2/3.6/ 1 , 0 .2/0 .2/ 1 , 0.2/0/ 1 ) Con f i r m T one 425@- 16;1 (.25/.25/ 1 ) Fra nc e Dia[...]

Lo caliz a tion Configuring the SP A9000 and S P A9 xx Call Progress T ones SP A9000 V oice Syst em Administration Guide 157 8 Prompt T o ne 425@- 19,620@- 19;*(*/0/ 1+2) Reorder T one 425@- 10 ;*(0 .25/0.25/ 1 ) Off Hoo k W arn i ng T one 425@- 10;*(.2/.2/ 1 ,.2/.6/ 1) Ring B ack T one 425@- 10 ;(0 .4/0.2/ 1 , 0.4/2 / 1) Busy T one 425@- 10 ;10 (0[...]

Lo caliz a tion Configuring the SP A9000 and S P A9 xx Call Progress T ones SP A9000 V oice Syst em Administration Guide 158 8 Nor way Dial T one 425@- 10 ;*(*/0/ 1) Outside Dial T one 425@- 16;10 (*/0/ 1) Prompt T o ne 425@- 19,620@- 19;*(*/0/ 1+2) Reorder T one 425@- 10 ;*(0 .2/0.2/ 1 ) Off Hoo k W arn i ng T one 1400@- 10 ;*(0.4/ 15/ 1 ) Ring B [...]

Lo caliz a tion Configuring the SP A9000 and S P A9 xx Call Progress T ones SP A9000 V oice Syst em Administration Guide 159 8 Busy T one 425@- 10 ;10 (.2/.2/ 1 ) Call Waiting T o ne 425@-20;30 (. 175/. 175/ 1 ,. 175/3.5/ 1 ) Con f i r m T one 425@- 16;1 (.25/.25/ 1 ) Sweden Dial T one 425@- 10 ;*(*/0/ 1) Outside Dial T one 425@- 16;10 (*/0/ 1) Pro[...]

Lo caliz a tion Localizing the SP A400 V oice Mail Pr omp ts SP A9000 V oice Syst em Administration Guide 160 8 Lo c alizing the SP A400 V oic e Mail Prompts By default, the voice mail syst em is co nfigured f or the English language. Y ou can localize the system by downloading and in stalling the appr opriat e language files fo r y o u r r e g i o[...]

Lo caliz a tion Localizing the SP A400 Call Dis conne ct T one s SP A9000 V oice Syst em Administration Guide 161 8 e. If desired, make a backup copy of the existing so u n d s f older . NOTE Y ou ar e not ov erwriting any user mes sage files in this procedure. However , it is a good practice t o mak e a backup copy of your files bef or e doing an [...]

Lo caliz a tion Localizing the SP A400 Call Dis conne ct T one s SP A9000 V oice Syst em Administration Guide 162 8 STEP 1 Star t Internet Explor er , ent er the IP addr e ss of the S P A400 , and log on. STEP 2 Click the To n e tab. SP A4 0 0 T on e pag e STEP 3 Enter the appr opriat e settings f or your countr y , as listed in T able 3, ‘SP A40[...]

Lo caliz a tion Localizing the SP A400 Caller ID Metho d SP A9000 V oice Syst em Administration Guide 163 8 STEP 4 Click Sav e Setti ng s . STEP 5 On the menu, click Set up > V oice . STEP 6 Scroll down t o the Te a r D o w n F X O P o r t field, and ent er 0 . R e fe r to t h e fo l l o w i n g illustration. SP A400 Set up tab > V oice pa ge[...]

Lo caliz a tion Localizing the SP A400 Caller ID Metho d SP A9000 V oice Syst em Administration Guide 164 8 NOTE In the United Kingdom, choose UK BT or UK CCA . In the r est of Eur ope, choos e E uropean (FSK) . STEP 4 Click Sav e Setti ng s . STEP 5 T o restar t the S P A400 , complete the f ollowing tasks: a. Click Administration > Rebo ot . b[...]

A SP A9000 V oice Syst em Administration Guide 165 Advanc e d T opic s in SP A9000 A dministra tion This appendix provides mor e detailed technical info rmation f or administrators who want t o understand how the SP A9000 V oice Syst em works. • “T echnolo gy Backgr ound,” on page 165 • “SP A9000 Archit ecture,” on page 170 • “SIP-N[...]

Advance d T opics in SP A9000 A dministra tion T e chnology Backgr ound SP A9000 V oice Syst em Administration Guide 166 A S es sion Initiation Protoc ol The SP A9000 V oice System is implement ed using open standar ds, such as Ses sion Initiation Prot o col (S IP), allowing inter operation with all IT SPs supp orting SIP . The f ollowing figure il[...]

Advance d T opics in SP A9000 A dministra tion T e chnology Backgr ound SP A9000 V oice Syst em Administration Guide 167 A Figur e 2 SP A9000 as a SIP Proxy When a user picks up the handset in an S P A9000 V oic e Syst em, the SP A9000 collects DTMF digits fr om a t oucht one analog t elephone or the locally c onnected SP A900 S eries IP phones . U[...]

Advance d T opics in SP A9000 A dministra tion T e chnology Backgr ound SP A9000 V oice Syst em Administration Guide 168 A T o enable the media pr o x y , go t o the Voi c e > S IP page, PB X Parameter s sect ion , and set the Force M edia Prox y p ar am ete r to Tr ue . With the me dia pr oxy enabl ed, when UserA calls User C, the S P A9000 sti[...]

Advance d T opics in SP A9000 A dministra tion T e chnology Backgr ound SP A9000 V oice Syst em Administration Guide 169 A SP A400 SIP -PSTN Gatewa y When a local user on the SP A9000 net work initiates a call t o a PS TN subscrib er , the SP A400 acts as the SIP-PS TN gat ewa y , which converts the S IP and RTP media packets int o the appro priate[...]

Advance d T opics in SP A9000 A dministra tion SP A9000 Ar chitect ur e SP A9000 V oice Syst em Administration Guide 170 A SP A9000 Architec ture This section de scribes the ba sic ar chit ect ure, function, and configuration options f o r the SP A9000. F igure 4 SP A9000 Architec ture As shown, the S P A9000 pr ovides f our logical line int er fac[...]

Advance d T opics in SP A9000 A dministra tion SP A9000 Ar chitect ur e SP A9000 V oice Syst em Administration Guide 171 A Architectural C omponent Fun c ti on SIP pro x y and Registrar ser ver Accepts registration from client stations and pro xies SIP me ss ages . Media pro xy s er ver Pr o xies RTP packets betwe en client stations and pr oxi es S[...]

Advance d T opics in SP A9000 A dministra tion SIP -NA T I nt eroper a tion SP A9000 V oice Syst em Administration Guide 172 A SIP -NA T In teroperation If the SP A9000 is b ehind the NA T devic e, the privat e IP addr es s of the SP A9000 is not usable f or communications with t he SIP entitie s outside the private network . NOTE If the IT SP of f[...]

Advance d T opics in SP A9000 A dministra tion Advanc ed Call C ontr ol and Routing SP A9000 V oice Syst em Administration Guide 173 A Advanc e d Call C ontr ol and Routing • “Configuring V ertical (Supplemen ta ry) Se rv ic e C od e s, ” o n p a ge 1 7 3 • “Managing the Outbound Call Routing Gr oups,” on page 175 • “Configuring Out[...]

Advance d T opics in SP A9000 A dministra tion Advanc ed Call C ontr ol and Routing SP A9000 V oice Syst em Administration Guide 174 A SP A9000 V oice > Regional: V ertical Ser vice Activ ation Codes , Announcement Codes STEP 4 E di t t h e cod es, a s need ed. STEP 5 If desired, enter r ef erral ser vice s and f e atur e call ser vic es code s.[...]

Advance d T opics in SP A9000 A dministra tion Advanc ed Call C ontr ol and Routing SP A9000 V oice Syst em Administration Guide 175 A Managing the Outb ound Call Routing Group s Ev er y station belongs to an outbound call r outing gr oup. Y ou can lea ve all stations in the default gr oup, or you can assign se lected stations t o gr oups f or the [...]

Advance d T opics in SP A9000 A dministra tion Advanc ed Call C ontr ol and Routing SP A9000 V oice Syst em Administration Guide 176 A Call Routing Group Line Pr eference After you cr eat e a gr oup, y ou must ent er a list of lines , in the pre f erred order . When a group member places a call, the SP A9000 cho oses the first line in the list . If[...]

Advance d T opics in SP A9000 A dministra tion Advanc ed Call C ontr ol and Routing SP A9000 V oice Syst em Administration Guide 177 A STEP 5 In the Gr ou p 1 Li n e field, or other desir ed Group Line field, ent er the line int er faces in the order of pr efer e nce. F or more inf ormation, see “Call Routing Gr oup Line Pref erence,” on page 1[...]

Advance d T opics in SP A9000 A dministra tion Advance d T opics for SP A400 V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 178 A STEP 4 E di t t h e cod es, a s need ed. STEP 5 Click Submit All Change s . Advanc e d T opics for SP A400 V oic e Mail S er vic e On the SP A9000, acces sing a voicemail ser ver to check or deposit [...]

Advance d T opics in SP A9000 A dministra tion Advance d T opics for SP A400 V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 179 A How V oic em ail W ork s When a user checks voicemail from a client station, the SP A9000 sends an INVITE on its behalf to the configur ed <Mailbox Manage URL>. F or e xample: INVITE si p:mailb[...]

Advance d T opics in SP A9000 A dministra tion Advance d T opics for SP A400 V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 180 A Che cking V oic email from an Ex ternal Numb er The Int ernet voicemail ser vice provider (IVMSP) may ha ve an external number f or their subscrib ers t o call t o check /manage their mailboxes. If t[...]

Advance d T opics in SP A9000 A dministra tion Advance d T opics for SP A400 V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 181 A In the last e xample, the caller is dir ect ed t o deposit voicemail in the mailbo x ID 7675 on the voicemail account 37683101 . It fur ther indicat es that the directing station is at the int ernal [...]

Advance d T opics in SP A9000 A dministra tion Advance d T opics for SP A400 V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 182 A Sub scribing to V oicem ail Notific a tion The SP A9000 sends a one-time S UB SCRIBE f or the mess age-summar y event package f or each line with a valid <Mailbo x Subscrib e URL>. The SUB S CR[...]

Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 183 A Remote Provisioning Featur e s The SP A9000 provides f or secure pr ovisioning and remot e upgrade. Pr ovisioning is achieved through configuration profiles that ar e transf erred to the device via TFTP , HTTP , or HTTP[...]

Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 184 A Ref er to the SP A9 0 0 0 V oic e Sys t e m SP A P r o vi s io n i n g G ui de fo r f u r t h e r d e t a i l s . The names of parameters in XML profiles can generally b e inf e rr ed from the SP A9000 configuration W e[...]

Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 185 A Fi gure 5 Unprovisioned Client Sta tion Acquiring a Configuration Pr ofile T o add a new IP phone t o the SP A9000, conne ct the IP phone t o the QoS switch t o which the SP A9000 is c onnected and power on the unit . T[...]

Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 186 A <flat-prof ile> <Resync _Periodic >1</Resy nc_Period ic> <Profil e_Rule>tf tp://spa -9000-ip- address: 69/cfg/ init_$M A.xml</Pr ofile_Ru le> </flat-pro file> The f ollowing XML file [...]

Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 187 A The f ollowing table lists the variables use d in these XML file s. T able 1 V ari ables Us ed in XML Configuration Fi les Client stations download spa$PS N.cfg and init_$MA .xml only once f or initial configuration. Ho[...]

Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 188 A Client Registration All client stations ser ved by the S P A9000 must r egister t o the SP A9000, which does not al low a station t o mak e calls unles s it is regist ered. If the client station is configured with Stati[...]

Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 189 A The 200 r eply sent by the S P A9000 t o the client station RE GIS TER r equest includes a D A TE header that the client st ation can use t o synchr onize with its local r eal-time clock . The time ser ved in the DA TE [...]

Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 190 A spa.bin is assumed, as in the f ollowing e xample: http:// 192.168. 2.217/ admin/u pgrade?tf tp://192 .168.2.25 1/spa.bi n Using the Re sync URL The SP A9000 can be configured to aut omatically r esynchronize its inte r[...]

B SP A9000 V oice Syst em Administration Guide 191 SP A9000 F ield Re fe renc e This appendix de scribes the fields on each page of the S P A9000 administration web ser ver . After y ou connect to the SP A9000, you can use the f ollowing tab s to open the module s of the application: • “Router T ab,” on page 191 • “V oice tab,” on page [...]

SP A9000 Field Reference Rou te r T a b SP A9000 V oice Syst em Administration Guide 192 B Router tab > Status page > Product Information se ction Router tab > Status page > System St a tus se ction Product Name Model numb er of the SP A9000 Serial Number S erial number of the SP A9000 Soft ware V ersion V ersion number of the SP A9000 [...]

SP A9000 Field Reference Rou te r T a b SP A9000 V oice Syst em Administration Guide 193 B Router tab > W an S etup page Y ou can use the Wa n S e t u p page t o ent er the W AN conne ction set tings. This page includes the f ollowing sections : • “Internet Connection Set tings se ction,” on page 193 • “Static IP Settings section,” o[...]

SP A9000 Field Reference Rou te r T a b SP A9000 V oice Syst em Administration Guide 194 B Router tab > W an Setup p age > Static IP Set tings s ec tion Router tab > W an Setup p age > PPPoE Set tings s e ction Router tab > W an Setup p age > Optional S et tings se ction Static IP Static IP address of S P A9000, which takes eff ec[...]

SP A9000 Field Reference Rou te r T a b SP A9000 V oice Syst em Administration Guide 195 B Router tab > W an Setup p age > MA C Clone Set tings s e ction Router tab > W an Setup p age > Remote Management se ction Sec ondar y DNS The DNS ser ver that is use d by the SP A9000 NOTE When DHCP is enabled, you can ent er the IP addr ess of a [...]

SP A9000 Field Reference Rou te r T a b SP A9000 V oice Syst em Administration Guide 196 B Router tab > W an Setup p age > QO S Set tings se ction Router tab > W an Setup p age > VL AN S et tings se ction Router tab > Lan S etup p age and Applic a tion page NOTE Linksys Engineering and Quality A s surance str ongly advise against usi[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 197 B V oic e t ab After you click the V oice tab, you can use the f ollowing pages: • “Inf o page,” on page 197 • “Syst em page,” on page 200 • “SIP Page,” on page 202 • “Regional page,” on page 224 • “FXS 1 /2 page,” on page 241 • [...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 198 B Voi c e t ab > In fo p a ge > System St a tus se ction Voi c e t ab > In fo p a ge > FXS 1 /2 Status se ction Client Cer tificat e The status of the client cer tificate, which authenticat es the SP A9000 f or use in the ITSP network Customization [...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 199 B Voi c e t ab > In fo p a ge > Line 1 /2/3/ 4 St a tus se ction Ca ll 1 /2 Decod er Codec used f or d ecodin g Call 1 /2 F A X Status of the fax pass-through mode; set to No if this line is used fo r voice calls Call 1 /2 T ype Direction of the call: Inb[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 200 B Voi c e t ab > In fo p a ge > Auto Attendant Prompt Status se ction Voi c e t ab > In fo p a ge > Internal Music Sta tus se ction Voi c e t ab > Sys te m pag e Y ou can use the Sys t e m page t o s et up r estricted acces s domains, manage web [...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 201 B Voice tab > System pa ge > System C onfigurat ion se ction Voice tab > System pa ge > Misc ellane ous S ett ings se ction Restri cted Acc es s Dom ai n s Define up to five IP addr esses or fully qualified domain names t o identify the domains in w[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 202 B Voi c e t ab > SIP Page Y ou can use the SIP page t o ent er man y settings that ar e important f or the proper functioning of SIP on your S P A9000. This page includes the f ollowing s ections : • “SIP Paramet ers section,” on page 202 • “SIP T [...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 203 B SIP S er ver Name Ser ver header used in responses to inbound responses . Def a u lt: $VERSION SIP Reg Us er Agent Name User -Agent name t o be used in a REGISTER r equest . If this value is not spe cified, the <S IP User Agent Name> is als o used f or [...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 204 B Voi c e t ab > S I P p a ge SIP Timer V a lues (s e c) se ction RFC 2543 Call Hold If s et t o yes, unit will include c=0 .0 .0 .0 syntax in SDP when sending a S IP r e-INVITE to the peer to hold the call. If set t o no, unit will not include the c=0. 0.0.[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 205 B SIP T imer H RF C 3261 time-out value f or ACK receipt , which can range from 0 t o 64 sec onds. Def a u lt: 32 SIP T imer D RFC 3 261 wait time f or respons e r etransmits, which can range from 0 to 64 seconds . Def a u lt: 32 SIP T imer J RFC 3261 wait time[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 206 B Voi c e t ab > S I P p a ge Resp ons e Status Co de Handling se ction The RSC handling define s the behavior of the user audio t ones played under specific c onditions signaled by the network , such as conge stion, queuing, et c. The default set tings (bla[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 207 B Voi c e t ab > S I P p a ge RTP Parameters s e ction The RTP paramet ers define the specification of the RTP audio packets. The mo st impor tant parameter is the RTP P ack et size (time) which defines the int er val of transmission of the RTP packets. It i[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 208 B Voi c e t ab > S I P p a ge SDP Pa yload Typ e s se ction The SDP Pa yload typ es defines the naming/numbering conventions f or the audio codec s used by the S P A9000 when co mmunicati ng with the ITSP network . Naming should mat ch the ITSP names use d .[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 209 B • Dynamic Payloads: The configured dynamic payloads are used for outbound calls only wher e the SP A9000 presents the S DP offer . F or inbound calls with a SDP of f er , the SP A9000 f ollows the caller dynamic pa yload t ype assignments . • Code c N ame[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 210 B Voi c e t ab > S I P p a ge NA T Supp or t Parameters s ec tion G 726r 24 Codec Name G.726-24 c odec name used in S DP . Def a u lt: G.726-24 G 726r32 Co dec Name G.726 -32 codec name use d in SDP . Def a u lt: G.726-32 G 726r 40 C odec Name G.726-40 co de[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 211 B Inser t VIA rpor t Ins er ts the rport parameter into the VIA header of S IP re sp o ns e s i f t he re ce iv ed - fro m I P a nd VI A s e nt- by IP va lu e s diff er . S elect yes or no fr om the drop-down menu. Def a u lt: no Substitute VIA Addr L ets y ou [...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 212 B Voi c e t ab > S I P p a ge PBX Parameters se ction EX T RTP Por t Min Ex t ernal por t mapping number of the RTP Port Min. numb er . If this value is not zer o, the RTP por t number in all outgoing SIP mes sages is substituted f or the corresponding por t[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 213 B F or ce Media Pro x y For ces external client stations to use the SP A9000 Media Pro x y when ex changing RTP traffic with external peers . Linksys recommends using a relatively small value, such as 60 or 120. Def a u lt: no Pro x y Debug Option C ontr ols wh[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 214 B Call Routing Rule Spec ial dial plan that determines whic h line interface s can be used f or an e xternal outbound call r equest from client station base d solely on the target public number . The dial plan is in the ( rule | rule |…| rule ) fo r m a t w h[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 215 B Group 1 /2/3/ 4 Line Order ed comma-separated list of line interface s. The SP A9000 at t empts to mak e e xternal calls f or gr oup members in the or der in which the lines are list ed. Example: 1,3 When a group member places an outbound call, the SP A9000 a[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 216 B Voi c e t ab > S I P p a ge Internal Music S ource Parameters s e ction Inter nal Music UR L URL from which t o download a musi c file t o be used by the parking lot . The f ormat is : [tftp ://]ser ver -ip-addr[:por t]/path TFTP is the only prot ocol supp[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 217 B Internal Music Script Script that t ells the SP A9000 how to play the downloaded music file, in the f ormat [section[,s ection[,…]]], where: secti on = [[ n ]( star t / end [/ paus e ])][ pause2 ] n = numbe r of t imes t o r epeat the sec tion be f o r e mo[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 218 B Voi c e t ab > S I P p a ge Auto Attendant Parameters s ec tion A A Dial Plan 1 Dial Plan 1 t o be used in an A A s cript . Example: <dialplan src=d p 1 />. Def a u lt: (1 0 x | x x x . ) A A Dial Plan 2 Dial Plan 2 t o be used in an A A s cript . Ex[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 219 B DayT ime Answer D ela y Number of seconds b ef ore the A A answers when op erating in the da y time mode. Def a u lt: 12 Nighttime A A T o enable the nighttime Auto-A ttendant , select yes . Other wise, s elect no. Def a u lt: no NightT ime A A Script Spe cif[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 220 B A A Pref err ed Code c Selects which c odec is the pref erred choice to play A A prompts. Choices are {G 711 u, G 711 a, L ow Bit Rat e}. L ow Bit Rate ref ers to the selected <A A LBR Co dec>. If <A A LBR Code c> is none, G 711 u is the pref erre[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 221 B A A Prompts URL Script Instructs the SP A9000 to erase or download user -r ecorded prompt files from a TFTP /HT TP /HT TPS ser ver . The se files must be enco ded in G 711 u, size less than 60 se conds, with the header removed. The sum of the pr ompt files ca[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 222 B Voi c e t ab > S I P p a ge PBX Phone Parameters se ction Next Aut o User ID User -id assigned to the next (unpr ovisioned) client station that requests initial pr ofile fr om the SP A9000 internal configuration s er ver . The parameter is automatically in[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 223 B Phone Config XML XML configuration to be ser ved t o the phones when they request the init_$MA .xml file from the SP A9000 during their first-time initialization (either a brand-new phone or aft er a fact ory reset) . If this parameter is empty , the S P A900[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 224 B Voi c e t ab > Provisioning page This page is available f or ser v ice pr ovider use only . Inf ormation is a vailable in the Li nk sy s Pr ov is io ni n g Gu id e , which is av ailable only t o ser vice providers who ar e r egister ed with Linksys . Voi c[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 225 B Sec ond Dial T one Alternative to the Dial T one when the user dials a thr ee-wa y call. Def a u lt: 420@- 1 9 ,520@- 19;10(*/0/ 1+2) Outside Dial T one Alternativ e to the Dial T one. It prompts the user t o ent er an ex ter na l p ho ne nu mb er , as opp o [...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 226 B Voice tab > Regional page Distinctive Ring Pat terns se ction SIT 3 T one Alternativ e to the Reorder T one play ed when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP scr een . Def a u lt: 914@-[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 227 B Voice tab > Regional page Distinctive Call Waiting T one Pa t terns se ction Ring3 Cadence Cadence script f or distinctive ring 3. Def a u lt: 60(.4/.2,.4/.2,.8/4) Ring4 Cadence Cadence script f or distinctive ring 4. Def a u lt: 60(.3/.2, 1 /.2,.3 / 4) Ri[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 228 B Voice tab > Regional page Distinctive Ring/CW T Pat tern Name s se ction CW T8 C adence C adence script for distinctiv e CW T 8. Def a u lt: 2.3(.3/2) CW T9 Cadence Cadence s cript f or distinctive CW T 9 . Def a u lt: 30(.3/9 .7) Ring 1 Name Name in an IN[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 229 B Voice tab > Regional page Ring and Call Wa iting T one Sp ec s ec tion Voice tab > Regional page Control Timer V alue s (s ec) s ec tion Ring W a vef orm W avef orm f o r the ri nging signal: Sinusoid or T rap ezoid. Def a u lt: T rapezoid Ring Fr equen[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 230 B Call Back Retr y Intvl Call back retry inter val in sec onds. Range: 0 –255 sec onds. Def a u lt: 30 Call Back Delay Delay aft er r eceiving the first S IP 18x r esponse befor e declaring the remot e end is ringing. If a busy r espons e is received during t[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 231 B Voice tab > Regional page V er tic al S er vice A ctivation Co des s e ction NOTE V er tical Ser vice Activation C odes are automatically appende d t o the dial-plan. Ther e is no need to include them in dial-pla n, although no harm is done if they ar e in[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 232 B Cfw d Bu s y De a c t Co d e C a n ce l s c a ll f or wardi ng of busy calls. Def a u lt: *91 Cf wd No Ans Act Code Forwards no-answer calls to the e xtension specifie d aft er the activation code. Def a u lt: *92 Cfw d N o An s D e ac t Code Cancels call f o[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 233 B Block CID P er C all Deact Code Removes caller ID blocking on the next inbound call. Def a u lt: *82 Block ANC Act C ode Blocks all anonymous calls . Def a u lt: *77 Block ANC Deact C ode Remov es bloc king of all anon ymous calls. Def a u lt: *87 DND Act Cod[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 234 B Attn- Xf er Act C ode If the code is specified, the user must enter it bef ore dialing the third part y f or a call transf er . Enter the code for a call transf er . Modem Line T oggle Code T oggle s the line t o a modem. Def a u lt: *99 . Modem pass-through [...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 235 B Fe at u re D ia l S e r v i c e s Codes These codes tell the Linksys A T A what to do when the us er is listening t o the first or second dial t one. One or more *code can b e configured into this parameter , such as *72, or *72|*74|*67| *82, et c. Max t otal[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 236 B Voice tab > Regional page V er tic al S er vice Announc ement Co de s se ction Voice tab > Regional page Outb ound Call Co dec S ele ction Co de s s ection NOTE These code s aut omatically appende d t o the dial-plan. So no nee d t o include them in dia[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 237 B Voice tab > Regional page Misc ellane ous se c tion F orce G 726r 16 Code Makes this code c the only codec that can be us ed f or the ass ociated call. Def a u lt: *0272616 . Pref er G 726r24 Code Makes this code c the pref erred codec f or the as sociated[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 238 B T ime Zone Sele cts the number of hours to add t o GMT t o generate the local time f or caller ID generation. Choices are GMT - 12:00, GMT - 11 :00,…, GMT , GMT+01 :00, GMT+02:00 , …, GMT+13:00 . Def a u lt: GMT -08:00 FXS Port Impe dance S ets the electr[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 239 B Day light Sa ving T ime Rule (continued) The <save-time> value is the number of hours , minutes, and/ or sec onds t o add to the curr ent time during daylight sa ving time. The <save-time> value can be pr ecede d by a negative (-) sign if subtract[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 240 B Detect ABCD T o enable local detection of D TMF ABCD , select yes . Other wise, s elect no. Set ting has no eff ect if D TMF T x Method is INFO ; ABCD is always sent OO B r egardless in this setting. Def a u lt: yes Playback ABC D T o enable local playback of[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 241 B Voi c e t ab > FXS 1 /2 p age Y ou can use the FXS 1 page and the FXS 2 page t o configur e the settings for the FXS devices that are connected to the P hone 1 and Phone 2 por ts of the SP A9000. • “Line Enable section,” on page 241 • “Network S [...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 242 B Voice tab > FX S 1 /2 page Net work S et tings s ec tion Voice tab > FX S 1 /2 page SIP S et tings se ction SIP T oS/DiffS er v V alue T O S/Dif fSer v field va lue in UDP IP pack ets carr ying a S IP mes sage. Def a u lt: 0x 68 SIP C oS V alue [0 - 7] [...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 243 B SIP D ebug Option SIP mes sage s ar e r eceived at or sent from the pr oxy listen por t . This f eatur e controls which SIP mes sages to log. The choices are as f ollows: none—No logging. 1 -line—Logs the star t-line only f o r all mess ages . 1 -line exc[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 244 B Voice tab > FX S 1 /2 page Subs crib er Informa tion se ction Voice tab > FX S 1 /2 page Dial Plan s ec tion Ref eror Bye Delay C ontr ols when the SP A9000 sends BYE to t erminat e stale call legs after comp letion of call transf ers. Multiple delay se[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 245 B Voice tab > FX S 1 /2 page Mailb ox Sta tus se ction Voice tab > FX S 1 /2 page Streaming Audio S er ver (SAS) s ec tion Mes sage W aiting Indicat es whether you ha ve new v oicemail waiting. SA S Enable T o enable the use of the line as a str eaming au[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 246 B Voice tab > FX S 1 /2 page Call Fe a ture Set tings s ec tion SA S Inbound RTP Sink This set ting works ar ound devices that do not pla y inbound RTP if the streaming audio ser ver line de clares itself as a send-only device and t ells the client not t o s[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 247 B Voice tab > FX S 1 /2 page Audio Configuration se ction NOTE A codec resource is consider ed as allocat ed if it has been include d in the SDP code c list of an active call, even though it ev entually may not be the one chosen f or the connection. S o, if [...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 248 B Sec ond Pr ef err ed Code c, Thir d Pref erred Code c Other c odecs to be pref erred if the pr ef e rr ed code c is not available due t o the codec ne gotiation pr ot ocol. Def a u lt: Unspe cified Use Pref Codec Only If set to yes, the call can be completed [...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 249 B F A X CED Detect Enable T o enable detection of the fax Caller -Entered Digits (CED) t one , se lect ye s. Otherwise , sel ect no. Def a u lt: yes G 726 -32 Enable T o enable the use of the G 726 co dec at 32 kbps, s elect yes. Other wise, s elect no. Def a u[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 250 B DTMF Det ection Mode Determines where t o use Normal or Strict DTMF det ection Strict mode reduces the likelihood of false DTMF det ection but requir es an extra hold time a fter det ection. Also the DTMF level is raised. Under strict mode, the minimum durati[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 251 B Voice tab > FX S 1 /2 page FXS Por t Polarit y C onfigura tion se ction Voi c e t ab > Line 1 /2/3/ 4 p age Y ou can use the Line 1 - Line 4 pages to configur e the line int er faces on your SP A9000. The line int erface page include s the f ollowing se[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 252 B Voi c e t ab > L i ne p a ge Line Enable s ec tion Voi c e t ab > L i ne p a ge Net work S et tings s ec tion Voi c e t ab > L i ne p a ge SIP S et tings se ction Line Enable T o enable this line f or s er vice, select yes . Other wise, se lect no. D[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 253 B Auth Resync-Reboot If this f eatur e is enabled, the SP A 9000 authenticat es the sender when it receives the NOTIFY resync reboot (RFC 2617) mes sage. T o use this f eatur e, select yes . Other wise, select no. Def a u lt: yes SIP Proxy-Req uir e The SIP pro[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 254 B SIP D ebug Option SIP mes sage s ar e r eceived at or sent from the pr oxy listen por t . This f eatur e controls which SIP mes sages to log. Choices are as f ollows: none—No logging. 1 -line—Logs the star t-line only f o r all mess ages . 1 -line excl. O[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 255 B Voi c e t ab > L i ne p a ge Subs crib er Informa tion se ction Ref er T arget Bye Delay For the Ref er T arget Bye Delay , enter the appropriat e period of time in se conds . Def a u lt: 0 Ref er ee Bye Delay F or the R ef e r ee Bye Delay , enter the app[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 256 B Voi c e t ab > L i ne p a ge Dial Plan s ec tion Voi c e t ab > L i ne p a ge NA T S et tings se ction Dial Pl an Dial plan script f or this line. Def a u lt: (x x.) Th e D i al Pl an s tr ip s of f the steering digit prior t o sending the diale d numbe[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 257 B Voi c e t ab > L i ne p a ge Proxy and Re gistra tion se ction Pro x y SIP pr o xy ser ver f or all out bound r equests. Def a u lt: b la nk Outbound Proxy SIP Outbound Pro x y Ser ver where all outbound r equests are sent as the first hop. Use Outbound Pr[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 258 B DNS SRV Auto Prefix If enable d, the SP A9000 will automatically pr epend the Pr oxy or Outbound Pro x y name with _sip._udp when per f orming a DNS SRV lookup on that name. Def a u lt: no Pro xy F allback Intvl This parameter sets the dela y ( sec) aft er wh[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 259 B Mailbox Manage URL This parameter al lows $US ER, $PRO XY , and $MBID macros, such as $USER@$PRO XY , or $MBID @$PRO XY . Def a u lt: b la n k VMSP Bridge App lies only if this line interfac e off ers voice mail se r vices . It specifies whether the S P A9000[...]

SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 260 B XFER Bridge Mode Instructs the SP A9000 how to handle call transf erring of an external caller to another e xternal number by a client station. The normal way of performing this operation is f or the SP A9000 to send a SIP REFER method to the calling device t[...]

C SP A9000 V oice Syst em Administration Guide 261 SP A400 F ield Re f er enc e This appendix de scribes the fields on each page of the S P A400 administration web ser ver . • “Setup,” on page 261 • “ Administration,” on page 270 • “Status ,” on page 272 • “Ev ent L ogs ,” on page 273 Se t u p This sect ion describe s the fi[...]

SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 262 C Setu p ta b> Ba s i c S e t u p Setu p ta b> SP A9000 Interfac e Net work S etup Dynamic IP Address (DHCP Client) Select this but ton t o obtain an IP addres s thr ough DHCP . Fix ed IP addr ess is the recommended s etting. Default setting : Dynamic IP Addr ess[...]

SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 263 C SP A 9000 A ddress Discover Automatically Select this radio but ton if you want the SP A400 to learn the SP A9000 IP address and port number from the SIP registration pack et . (Recommende d) Static Address Select this radio button to ent er the IP address of SP A900[...]

SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 264 C Setu p ta b> Vo i c e NOTE The default settings should b e sufficient in mo st use cases . Thes e set tings should be adjusted only after consultation wi th a ser vic e t echnician f or the telephone company . It is es sential that these set tings are compatible w[...]

SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 265 C Vo i c e S e t t i n g Calling Timers W ait -f or-Answer time The time in seconds that the SP A400 waits f or the called pa r t y to a ns we r t he ca ll b efore te rm in at in g t he c all automatically The maximum value is 100 sec onds. Def aul t: 180 Cal l Lim it [...]

SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 266 C Line S et tings T ransmit Gain The gain level that the SP A 400 ma y use to incr ease or attenuate the power level bef ore transmitting to the tel e ph o ny p or t NOTE Change this setting if r emot e call participants ha v e trouble hearing the users of the SP A9000[...]

SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 267 C Ring Indication Delay The delay in reporting the ring after it pr esents on the PSTN line Def aul t: 512ms Ring T imeout The delay on r epor ting that the ring st opped after it no longer presents on the PSTN line Def aul t: 640ms Ring Threshold The minimum voltage ([...]

SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 268 C Setu p ta b> V oic email S er ver V oic email Set tings Ser ver Port The UDP port this is open to receive pack ets NOTE This por t number must be dif f er ent fr om the signaling por t on the SP A9000 line interface. This por t appears in the various mailbo x URL [...]

SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 269 C Setu p ta b> V oic email Us ers Mailbox manage number The phone number that the SP A9000 use s t o acces s voice mail NOTE This value appears in the Prox y and Registration: Mai l bo x Ma na g e U R L field on the SP A9000 line interface page. Example • Mailbox [...]

SP A400 Field Reference Administr a tion SP A9000 V oice Syst em Administration Guide 270 C Administra tion This section des cribes the fields on the f ollowing page s within the Administration module : • “Management ,” on page 270 • “F act or y Default ,” on page 270 • “USB S etting,” on page 271 • “Firm ware Upgrade,” on p[...]

SP A400 Field Reference Administr a tion SP A9000 V oice Syst em Administration Guide 271 C Administration tab> USB S et ting Administration tab> Fi rm w ar e U p g ra d e Administration tab> Reb oot US B status The status of the US B storage device: mount (file syst em mounted and a vailable) or unmount I want to r eset US B (check box) R[...]

SP A400 Field Reference Sta tus SP A9000 V oice Syst em Administration Guide 272 C Status The Status page pr ovides inf ormation. This page is r ead only . No change s can be made. Sta tu s ta b> Ga tewa y Gatewa y Inf ormation Firm ware V ersion The firmware version that is installe d on this device Build Date The dat e when the firmwar e was l[...]

SP A400 Field Reference Ev ent Lo gs SP A9000 V oice Syst em Administration Guide 273 C Event Logs This section des cribes the fields on the SetL og L evel page. Event L ogs tab> Se t L og L e v e l SP A400 lo gs significant events ont o its int ernal buff er . F or each log ty pe, you can choos e t o include F atal Errors, Err ors, E vents , or[...]

SP A400 Field Reference To n e SP A9000 V oice Syst em Administration Guide 274 C To n e Call proc e ss tone c onfiguration T one on fraction The dut y cycle of the CP t one t o be detect ed High cuto ff frequency The highest frequency of a valid CP tone L ow cut off frequency The lowest frequency of a valid CP tone Call proc es s tone dete ction T[...]

D SP A9000 V oice Syst em Administration Guide 275 Wher e to Go F r om Here This appendix de scribes additional resources that are a vailable t o help y ou and your cust omer obtain the full benefits of the SP A9000 V oic e Syst em. • “Product Resources ,” on page 275 • “Relat ed Do cumentation,” on page 276 Produc t Re s ource s W ebsi[...]

Where to Go F rom Her e Rel ate d D o c um e ntat io n SP A9000 V oice Syst em Administration Guide 276 D Rela te d D ocumentation The f ollowing table de scribes the various documents that Cis co provides to help you t o install, configure, and manage the S P A9000 V oice System and its comp onents . These do cuments and mor e are a vailable at th[...]

Where to Go F rom Her e Rel ate d D o c um e ntat io n SP A9000 V oice Syst em Administration Guide 277 D SP A9 0 0 0 V o i c e Sy s t em Administration Guide • Administration and configuration of system f eatur es using the SP A9000 and SP A400 • Deployment options f or ITSP , PS TN, and ISDN services • SP A 90 0 0 , SP A 40 0 , SP A900 ser [...]

E SP A9000 V oice Syst em Administration Guide 278 G l ossa r y ACD (A utomatic Call Distribution)—A swit ching syst em designed to allocate incoming calls to cer tain positions or agents in the order received and to hold calls not re ady t o be handled (of t en with a r ecorded announcement) . Ar ea code—A 3- digit code us ed in Nor th America[...]

Gl ossary SP A9000 V oice Syst em Administration Guide 279 E Cir cuits— The c ommunication path(s ) that carr y calls bet ween two p oints on a network . Customer Pr emise Equipment — The only pa r t of the telecommunications system that the cust omer comes into dir ect contact with. Example of such piec es of equipment are t elephones, key sys[...]

Gl ossary SP A9000 V oice Syst em Administration Guide 280 E Nor th American Numbering Plan (NANP)—How t elephone numbers are identified in Nor th America. The t elephone number can be identified base d on their thr ee se p a r at e c o mp o n en t s: ( N P A), ( N XX), a n d (XXXX). PIN (Personal Identification Code)—A cust omer calling/billin[...]

F SP A9000 V oice Syst em Administration Guide 281 Acr on ym s This appendix define s acr on yms that are commonly use d in Linksys documentation. A /D Analog T o Digital Converter ANC Anon ymous Call B2BUA Back t o Back User Agent Bool B oolean V a lues. Sp ecified as “ ye s ” and “no”, or “ 1 ” and “0” in the pr ofile CA Cert ific[...]

Acr on ym s SP A9000 V oice Syst em Administration Guide 282 F DHCP Dynamic Host Configuration Prot ocol DNS Domain Name Se r ver DR AM D ynamic Random Acces s Memor y DS L D igital Subscr iber Loop DS P Digi tal Signal Proces sor D T AS Data T erminal Aler t Signal (same as CA S) D TMF Dual T one Multiple Fr equency FQDN Fully Qualified D omain Na[...]

Acr on ym s SP A9000 V oice Syst em Administration Guide 283 F MC Mini-Cer tificate MGCP Me dia Gat eway Control Pr ot ocol MOH Music On Hold MOS Mean Opinion Score ( 1 -5, the higher the bet t er) ms Millisec ond MSA Mus ic Source Adapt or MWI Mes sage W aiting Indication OS I Open Switching Inter val PCB Pr i n t ed C i r cui t Bo ar d PR Polarit[...]

Acr on ym s SP A9000 V oice Syst em Administration Guide 284 F SL A Shar ed line appearanc e SLIC Subscrib er Line Int er face Cir cuit SP S er vice Provider SP A Linksys Phone Adapt or SS L S ecure Socket La yer TFTP T rivial File T ransf er Protocol T C P T ransmis sion Control Pr ot ocol UA User Agent uC Micr o-controller UDP User Datagram Prot [...]