Citizen Line Thermal Printer manual

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Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Citizen Line Thermal Printer alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Citizen Line Thermal Printer, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Citizen service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Citizen Line Thermal Printer.

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Table of contents for the manual

  • Page 1

    CITIZEN User’ s Manual LINE THERMAL PRINTER MODEL iDP-3210 Japan CBM Corporation Information Systems Div. idp-3210 User's Manual[...]

  • Page 2

    iDP-3210 User ’ s Manual 2 / 67 CITIZEN 1996.08.02(10-DCL)15 Declaration of Conformity Manufactu r er's Name : : Japan CBM Corporation Manufactu r er's Address : 1-1-7, Okubo, Shinjuku-ku, Tokyo 169, Japan Declare the Product Product Name Thermal Printer Model Number (s) iDP3210 (iDP3210R, iDP3210P) (S.NO.9690001 - ) Conform to the foll[...]

  • Page 3

    iDP-3210 User ’ s Manual 3 / 67 CITIZEN IMPORTANT SAFETY INSTRUCTIONS • Read all of these instructions and save them for later reference. • Follow all warnings and instructions marked on the product. • Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. • Do not u[...]

  • Page 4

    iDP-3210 User ’ s Manual 4 / 67 CITIZEN IMPOR TANT: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpar[...]

  • Page 5

    iDP-3210 User ’ s Manual 5 / 67 CITIZEN <Cautions> 1. Before using the equipment, be sure to read this User’s manual thoroughly. Please keep this manual handy to refer to when needed. 2. Portions of the contents of this User’s manual may be changed without prior notice. 3. The reproduction of parts or all of the contents of this User’[...]

  • Page 6

    iDP-3210 User ’ s Manual 6 / 67 CITIZEN ! WARNING • Do not subject this equipment to excessive force or shocks such as by treading on it, dropping it or hitting it. • Do not install this equipment in locations with poor ventilation, and do not use the equipment in such way that the ventilation port is obstructed. • Do not use this equipment[...]

  • Page 7

    iDP-3210 User ’ s Manual 7 / 67 CITIZEN Precautions for installation • Do not install or store this printer near fire, water, a heater, in the direct sunshine in the locations such as high-temperature, high humidity, oily and dusty. This may cause fire and abnormality. • Do not use this printer in locations such as laboratories in which chemi[...]

  • Page 8

    iDP-3210 User ’ s Manual 8 / 67 CITIZEN Caution for Handling Do not carry out the following operation, since they may damage the printer. • Do not carry out blank printing in the condition where there is no recording paper, this may damage the print head. • Do not drop any foreign subjects like paper clips, or splits pins, etc. into the print[...]

  • Page 9

    iDP-3210 User ’ s Manual 9 / 67 CITIZEN This Caution label is attached in the following position. Make sure to use this equipment properly reading the cautions for handling carefully. This label indicates the danger of burn due to the heat of print head. idp-3210 User's Manual[...]

  • Page 10

    iDP-3210 User ’ s Manual 10 / 67 CITIZEN Ordinary Maintenance • Make sure to maintain the equipment after switching OFF the power . • When cleaning the platen of printer mechanism, wipe out the dirty portion by a cotton pud dipped into ethyl alcohol. • When cleaning the surface of the main unit case, use soft cloth. In case the dirty portio[...]

  • Page 11

    iDP-3210 User ’ s Manual 11 / 67 CITIZEN CONTENTS 1. OUTLINE ....................................................................................................................................................................... 13 1.1 Features .......................................................................................................[...]

  • Page 12

    iDP-3210 User ’ s Manual 12 / 67 CITIZEN 7. Drawer Kickout Connector .............................................................................................................................................. 43 7.1 Specifications ..................................................................................................................[...]

  • Page 13

    iDP-3210 User ’ s Manual 13 / 67 CITIZEN 1. OUTLINE This printer, a small-sized line thermal printer, has been developed to be applicable to various data communication terminals, POS terminals, kitchen printers, etc.. Since the printer is equipped with abundant functions, it can be used widely in various applications. Read this manual thoroughly [...]

  • Page 14

    iDP-3210 User ’ s Manual 14 / 67 CITIZEN (2) When using the printer, remove the protective paper of the thermal head in the following manner: 1) Open the printer cover. 2) Holding the paper guide of the platen roller section, pull it in the arrowed direction. 3) Pull out the protective paper in the arrowed direction. 4) In case the printer is not[...]

  • Page 15

    iDP-3210 User ’ s Manual 15 / 67 CITIZEN 2. BASIC SPECIFICATIONS 2.1 Model Classification iDP3210 - R F 120 AC Adapter 120 : for AC 120V Model name 230 : for AC 230V Character set F: International Interface R: Serial (RS 232C) P: Parallel(Conforms to Centronics) *Model name of exclusive AC Adapter and AC power supply cord 30AD-U (120V 3 pin cord)[...]

  • Page 16

    iDP-3210 User ’ s Manual 16 / 67 CITIZEN 2.2 Basic Specifications Item Description Printing system Line thermal dot printing system Print width 73.92 mm/448 dots Dot pitch Horizontal 0.165mm (approx. 6 dots/mm) Vertical 0.163mm (1/156 inch) Printing speed 73.3mm/sec. (Max. Print density = Standard) (450 dot line/sec) No. of printing columns 44 co[...]

  • Page 17

    iDP-3210 User ’ s Manual 17 / 67 CITIZEN 2.3 Printing Paper Specifications 2.3.1 Recommended Paper Type : Therma l paper Paper width : 80 plus 0 /minus 1 mm Paper thickness : 65 +/- 5 µ m Roll diameter : Ø 83mm or less Printed surface : Outside of the roll (surface) Recommended paper : TF50KS-E2C by Nippon paper Mil. or other equivalent Core : [...]

  • Page 18

    iDP-3210 User ’ s Manual 18 / 67 CITIZEN 2.3.2 Printing position 2.3.3 Head and Cutter Layout idp-3210 User's Manual[...]

  • Page 19

    iDP-3210 User ’ s Manual 19 / 67 CITIZEN 3 OUTER APPEARANCE AND COMPONENTS idp-3210 User's Manual[...]

  • Page 20

    iDP-3210 User ’ s Manual 20 / 67 CITIZEN 4.OPERATION 4.1 Connecting AC Adapter (1) Turn off the power switch. (2) Holding the AC Adapter cable connector with its arrowed side facing downward, put it into the power connector on the rear side of the printer. (3) Connecting the AC power cord to the AC Adaptor, put the AC plug of the cord into the pl[...]

  • Page 21

    iDP-3210 User ’ s Manual 21 / 67 CITIZEN 4.2 Connecting Interface Cable (1) Turn OFF the power switch. (Both for the printer and the host side.) (2) Confirming the up and down side of the cable terminal, connect it to the interface connector. (3) Fix the cable terminal. Serial interface: Tighten screws. Parallel interface: Turn to tighten the fix[...]

  • Page 22

    iDP-3210 User ’ s Manual 22 / 67 CITIZEN 4.3 Connecting Drawer Kickout Connector (1) Turn OFF the power switch. (2) Confirming the up and down side of the drawer kickout cable connector, put it into the drawer kickout connector on the rear side of the printer. (3) Fix, with a screw, the drawer earth wire to the printer earth terminal . Cautions :[...]

  • Page 23

    iDP-3210 User ’ s Manual 23 / 67 CITIZEN 4.4 Inserting the Paper Roll Cautions : Do not use a paper roll other than the one specified in this manual. In case of using a paper roll other than the one specified, there is a case the print quality and reliability may not be guaranteed. (1) Holding the projections on both sides of the printer cover, o[...]

  • Page 24

    iDP-3210 User ’ s Manual 24 / 67 CITIZEN Cautions : In case the slack of paper remains, remove the slack by rolling up the roll paper. In case the paper is tilting, keep pre ssing FEED switch after closing printer cover. Then, this tilting is automatically corrected. Do not open printer cover during printing. Do not hold the paper coming from the[...]

  • Page 25

    iDP-3210 User ’ s Manual 25 / 67 CITIZEN 4.5 How to Remove Remaining Roll Paper (1) Open the printer cover. (2) Holding the paper guide, pull it in the arrowed direction. The platen roller is detached from the print head and the remaining paper can be pulled out. Caution : Be sure to use the paper guide for pulling out paper. (Opposite direction)[...]

  • Page 26

    iDP-3210 User ’ s Manual 26 / 67 CITIZEN Caution : Since print head and motor are hot, do not carry out this action right after printing. In case of moving the head springs, do not move it beyond the removable range of the springs. When removing the remaining paper, do not touch the surface of heating unit of the print head by naked hands or by a[...]

  • Page 27

    iDP-3210 User ’ s Manual 27 / 67 CITIZEN 4.7 Canceling Cutter Lock (1) As referring to "4.6 Removing Paper Jam", remove the roll paper re mains inside the paper course. (2) Press the FEED switch. The auto cutter performs initialization, returning the blade to home position and canceling alarm state. (3) If the blade does not return to h[...]

  • Page 28

    iDP-3210 User ’ s Manual 28 / 67 CITIZEN 4.8 Cleaning Print Head (1) As referring to "4.6 Removing Paper Jam”, remove the platen roller unit. (2) Using a cotton pud containing ethyl alcohol, wipe off dust, etc. on the surface of the surface of the head. heating unit. (3) Mount the platen roller unit. Caution : Do not touch the surface of h[...]

  • Page 29

    iDP-3210 User ’ s Manual 29 / 67 CITIZEN 4.9 OPERATION PANEL AND DISPLAY OF ERROR (1) POWER LAMP (Green) With power switch is turned ON, this lamp lights up. Further, when "Memory Check Error" has occurred, this lamp lights up, too. (2) ERROR LAMP (Red) Error details are indicated by lighting or blinking state as follows. DISPLAY PATTER[...]

  • Page 30

    iDP-3210 User ’ s Manual 30 / 67 CITIZEN Details of error Cover open : When printer cover is opened, printer cover open sensor detects the cover opening and has ERROR LED illuminate, then stops printing operation. But, depending on dip switch setting, paper feed can be performed when printer cover is opened. Print Head overheat : To protect print[...]

  • Page 31

    iDP-3210 User ’ s Manual 31 / 67 CITIZEN 5 Dip Switch Setting 5.1 Location of Dip Switch (1) Turn OFF the power switch. (2) Remove the rear cover. (Remove it by taking off two screws at the bottom and turning the cover in the arrowed direction.) idp-3210 User's Manual[...]

  • Page 32

    iDP-3210 User ’ s Manual 32 / 67 CITIZEN 5.2 Dip Switch Setting DS1 FUNCTION ON OFF FACTORY SETTING -1 Paper cutter Enabled Disabled ON -2 Cover open Disabled Enabled OFF -3 CR switching LF activate Ignored OFF -4 Unused OFF -5 Print columns 44 columns 42 columns ON -6 International Characters OFF -7 International Characters See the table below. [...]

  • Page 33

    iDP-3210 User ’ s Manual 33 / 67 CITIZEN 6. INTERFACE (Connecting with Peripheral Equipment) 6.1 Parallel Interface 6.1.1 Specifications Data input method : 8 bit parallel signal (DATA 1 ~ 8) Control signals: ACK ,BUSY ,STB ,FAULT ,PE ,RESET Applicable connector : Printer side 57LE-40360 (Equivalent to amphenol ) Cable side 57-30360 Equivalent to[...]

  • Page 34

    iDP-3210 User ’ s Manual 34 / 67 CITIZEN 6.1.3 I/O SIGNALS (1) Input Signals to the Printer • DATA : 8-bit par allel signal (positive logic) • STB : Strobe signal to read 8-bit data (negative logic) • RESET : Signal to reset the entire printer (negative logic) 1m sec or more (2) Output Signals from Printer • ACK : An 8 bit data request si[...]

  • Page 35

    iDP-3210 User ’ s Manual 35 / 67 CITIZEN 6.1.4 Electrical Characteristics (1) Input Signal Level All the input signals are at C-MOS level. "HIGH" level : 4.0V MIN "LOW" level : 1.0V MAX (2) Output Signal Level All the output signals are at C-MOS level. "HIGH" level : 4.5V MIN "LOW" level : 0.1V MAX (3) I/O [...]

  • Page 36

    iDP-3210 User ’ s Manual 36 / 67 CITIZEN 6.1.5 TIMING CHART (1) Data Input and Printing Timing T1, T2, T3 : 0.5 λ s MIN T4 : 270 ns MAX T5 : 2.3 λ s TYP T6 : 500 ms MIN (On supplying power) 6.1.6 Data Receiving Control When BUSY signal is "LOW", data from the host can be received. When it being "HIGH", data can not be receiv[...]

  • Page 37

    iDP-3210 User ’ s Manual 37 / 67 CITIZEN 6.2 Serial Interface 6.2.1 Specifications (1) Data transfer system: Asynchronous (2) Baud rates 150, 300, 600, 1200, 2400, 4800, 9600, 19200 bps (Selectable by user) (3) Configuration of one word Start bit : 1 bit Data bit : 7 bits or 8 bits (Selectable by user)) Parity bit : Add/even or no parity (Selecta[...]

  • Page 38

    iDP-3210 User ’ s Manual 38 / 67 CITIZEN 6.2.2 Connector’ s Pin Configurations No. SIGNAL NAME I/O FUNCTION 1 FG Frame Grand 7 GND Signal GND 3 RD Input Receiving data 20 DTR Output Printer BUSY signal 2 TD Output Transmission data 6 DSR Input Data set READY Applicable connector (D-Sub connectors) Printer side : 17LE-13250 (Equivalent to DDK) C[...]

  • Page 39

    iDP-3210 User ’ s Manual 39 / 67 CITIZEN 6.2.3 I/O SIGNALS (1) RD Serial receiving data signal. On occurrence of framing error, overrun error, or parity erro r, the data is printed as "?". (2) DTR When this signal is READY, write data or a command. When they are written in BUSY, overrun error is occurred and data is ignored. Even during[...]

  • Page 40

    iDP-3210 User ’ s Manual 40 / 67 CITIZEN 6.2.4 Data Configuration ------- à t Mark Space 1 2 3 1. Start bit 2. Data bit (+ parity bit) 3. Stop bit ( 1 or more ) (1) Start Bit In 1/2 bit from the mark-to-space starting edge, state is read once again. When "space" state is confirmed, it is recognized as the start bit. If it is "mark[...]

  • Page 41

    iDP-3210 User ’ s Manual 41 / 67 CITIZEN 6.2.5 Error Detection Parity, framing, and overrun are detected. On detection of any error, the data are stored in the buffer as "?". (1) Framing Error With "space" state having been detected on detection of a stop bit, error takes place. The data are stored in the buffer as "?&quo[...]

  • Page 42

    iDP-3210 User ’ s Manual 42 / 67 CITIZEN 6.2.8 ELECTRICAL CHARACTERISTICS (1) RS-232C Circuit Input (RD, DSR) (Printer Side) (Host Side) Equivalent to Max 232 RD Mark = <-8V> : Stop bit Space = <+8V>: Start bit Output (DTR, TD) Equivalent to Max 232 TD Mark = <-8V> : 1 Space = <+8V>: 0 idp-3210 User's Manual[...]

  • Page 43

    iDP-3210 User ’ s Manual 43 / 67 CITIZEN 7 . Drawer Kickout Connector 7.1 Specifications (1) Drawer-Kick Drive Signal Pulses specified by ESCp are output. Also, SW(+) state, in parallel interface, can be observed by Pin 34 of the interface connector and, in serial interface, by ESC u command. (2) Electrical Charact eristics 1) Drive voltage : DC2[...]

  • Page 44

    iDP-3210 User ’ s Manual 44 / 67 CITIZEN Connector’s Pin Configurations No. Function 1 2 3 SHELL +24V GND N.C F.g Connector used : TCS7960-53-2010 (Hoshiden) or equivalent Applicable connectors : TCP8927-63-1100 (Hoshiden) or equivalent TCP8927-53-1100 (Hoshiden) or equivalent idp-3210 User's Manual[...]

  • Page 45

    iDP-3210 User ’ s Manual 45 / 67 CITIZEN 9 PRINT CONTROL FUNCTION 9.1 Command List CONTROL CODE FUNCTION PAGE 1 HT Horizontal tab command 2 CR Print command 3 LF Printing and paper feed 4 ESC SP Setting the right space amount of the character 5 ! Collective specifying printing mode 6 % Specifying/canceling download character set 7 & Defining [...]

  • Page 46

    iDP-3210 User ’ s Manual 46 / 67 CITIZEN 41 m Partial cut 9.2 Command Details (1) Horizontal Tab Command (HT) Code : (09)h Shifts the printing position to the next horizontal tab position. The horizontal tab position is set by ESC D. Initial setting of the horizontal tab position is in 9th, 17th, 25th, 33rd, 41st columns. (2) Print Command (CR) C[...]

  • Page 47

    iDP-3210 User ’ s Manual 47 / 67 CITIZEN (5) Specifying Collectively the Print Mode (ESC ! n) Code: [1Bh] + [21h] + n * {0 is less than or equal to n is less than or equal to FF} The data is described in Hex code. P rinting mode is assigned. Each n bit indicates the following: VALUE BIT FUNCTION 0 1 1 Undefined 2 Undefined 3 Undefined 4 Highlight[...]

  • Page 48

    iDP-3210 User ’ s Manual 48 / 67 CITIZEN (7) Defining Download Character (ESC & s n m a (D1D2 ~Dn) Code: [1B]h + [ 26]h + s +n +m +a + Dn * {s = 02} {20 (Hex) is less than or equal to n is less than or equal to 7E (Hex)} {20 (Hex) is less than or equal to m is less than or equal to 7E (Hex)} {0 is less than or equal to a is less than or equal[...]

  • Page 49

    iDP-3210 User ’ s Manual 49 / 67 CITIZEN (8) Specifying the Bit Image Mode (ESC * m n1 n2 D1 ~ Dn) Code : [1B]h + [2A]h + m + n1 + n2 + Dn + {m= bit image mode (See the table below.)} {0 is less than or equal to n1 is less than or equal to FF} {0 is less than or equal to n2 is less than or equal to 02} Data is described in Hex code. According to [...]

  • Page 50

    iDP-3210 User ’ s Manual 50 / 67 CITIZEN (9) Specifying/ Canceling Underline (ESC - n) Code: [1B]h + [2D]h + n * {0 is less than or equal to n is less than or equal to 02} Data is described in Hex code. Specifying/canceling an underline. • An underline is attached to the full character width. It is, however, not attached to the part having been[...]

  • Page 51

    iDP-3210 User ’ s Manual 51 / 67 CITIZEN (14) Specifying/canceling highlighting (ESC E n) Code : [1B]h + [45]h + n * {0 is less than or equal to n is less than or equal to FF} Data is described in Hex code. Specifying/canceling the highlighted ch aracters. "n" is valid only for the lowest bit (n0). * Control by the lowest bit (n0) is sh[...]

  • Page 52

    iDP-3210 User ’ s Manual 52 / 67 CITIZEN (17) Selecting International Characters (ESC R n) Code : [1B]h + [52]h + n * {0 is less than or equal to n is less than or equal to 0A) Data is described in Hex code. Selecting international characters. • Depending on the value of n, following character sets are specified. n(Hex) CHARACTER SET 0 U.S.A. 1[...]

  • Page 53

    iDP-3210 User ’ s Manual 53 / 67 CITIZEN 0 Paper near end disable (initial value) 1 Paper near end enable (20) Enabling/Disabling Panel Switch (ESC c 5 n) Code : [1B]h + [63]h + [35]h + n * {0 is less than or equal to n is less than or equal to FF} Data is described in Hex code. Selecting the paper feed switch valid/invalid. • "n" is [...]

  • Page 54

    iDP-3210 User ’ s Manual 54 / 67 CITIZEN 0 IBM Character #2 1 Japanese Character • The initial value of n is specified by dip switch setting. (DS1-5.6.7) (Other than Japanese character is specified, IBM #2 is specified.) idp-3210 User's Manual[...]

  • Page 55

    iDP-3210 User ’ s Manual 55 / 67 CITIZEN (24) Transmitting the printer status (ESC v) Code : [1B]h + [76]h • Current printer status is transmitted.. Status sent out consists of 1 byte whose content is as in the table below. • In DTR/DSR control, after receptible state of the host (DSR signal being in SPACE state) is confirmed, only 1 byte is [...]

  • Page 56

    iDP-3210 User ’ s Manual 56 / 67 CITIZEN (Remarks) This command is valid only for serial interface model. idp-3210 User's Manual[...]

  • Page 57

    iDP-3210 User ’ s Manual 57 / 67 CITIZEN (26) Specifying/Canceling Inverted Characters Code : [1B]h + [7B]h + n * {0 is less than or equal to n is less than or equal to FF} Data is described in Hex code. Specifying/canceling inverted characters. • "n" is valid only for the lowest bit (n0). • Bit n (n0) means the followings. n0 Condi[...]

  • Page 58

    iDP-3210 User ’ s Manual 58 / 67 CITIZEN (27) Specifying/Canceling 90°-right- turned Characters (ESC V n) Code : [1B]h + [56]h + n * {0 is less than or equal to n is less than or equal to 1} Data is described in Hex code. Specifying/canceling characters 90°-right- turned character. • No underlines are attached to 90°-right- turned characters[...]

  • Page 59

    iDP-3210 User ’ s Manual 59 / 67 CITIZEN (30) Bar Code Printing (GS k n Dn NUL) Code : [1D]h + [6B]h + n + Dn + [00]h * {0 is less than or equal to n is less than or equal to 7} Data are described in Hex code. Specifying a type of bar code and printing bar codes. • The beginning of line is considered as the next printing start position. • Dep[...]

  • Page 60

    iDP-3210 User ’ s Manual 60 / 67 CITIZEN (33) Selecting Printing Position of HRI Characters (GS H n) Code : [1d]H + [48]H + N * {0 is less than or equal to n is less than or equal to 3} Data is described in Hex code. Selecting printing position of HRI characters for printing bar codes. • "n" means the followings. n (Hex) Printing Posi[...]

  • Page 61

    iDP-3210 User ’ s Manual 61 / 67 CITIZEN (36) Starting / Ending Macro Definition (GS :) Code : [1D]h + [3A]h Specifying starting / ending macro definition. Maximum content available for macro definition is 2048 bytes. A portion exceeding 2048 bytes is not defined. • Even with ESC @ (initialization of the printer) having been executed, defined c[...]

  • Page 62

    iDP-3210 User ’ s Manual 62 / 67 CITIZEN (38) Data Input Control (ESC = n) Code : [1B]h + [3D]h + n * {0 is less than or equal to n is less than or equal to FF} Data is described in Hex code. Selecting equipment in which data input from the host is effective. • Each bit of n indicates as follows: VALUE BIT EQUIPMENT 0 1 0 Printer Invalid Valid [...]

  • Page 63

    iDP-3210 User ’ s Manual 63 / 67 CITIZEN 10 CHARACTER CODE TABLE 10.1 International (IBM Character # 2) idp-3210 User's Manual[...]

  • Page 64

    iDP-3210 User ’ s Manual 64 / 67 CITIZEN 10.2 International Character Code Table idp-3210 User's Manual[...]

  • Page 65

    iDP-3210 User ’ s Manual 65 / 67 CITIZEN A pp endix 1 Outline Drawing 1.1Outler Dr a wing of Printer (Model : iDP-3210) idp-3210 User's Manual[...]

  • Page 66

    iDP-3210 User ’ s Manual 66 / 67 CITIZEN 1.2Outer Drawing of AC Adapter (Model : 30AD) idp-3210 User's Manual[...]

  • Page 67

    iDP-3210 User ’ s Manual 67 / 67 CITIZEN Appendix 2 Block Diagram idp-3210 User's Manual[...]