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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Citrix Systems 3, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Citrix Systems 3 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Citrix Systems 3. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Citrix Systems 3 should contain:
- informations concerning technical data of Citrix Systems 3
- name of the manufacturer and a year of construction of the Citrix Systems 3 item
- rules of operation, control and maintenance of the Citrix Systems 3 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Citrix Systems 3 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Citrix Systems 3, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Citrix Systems service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Citrix Systems 3.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Citrix Systems 3 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
1 RSA SecurID Ready Implement ation Guide Last Modified: December 23, 2004 1. Partner Information Partner Name Citrix Systems, Inc. Web Site www.citrix.com Product Name Web Interface for MetaFrame Presentation Server Version & Platform 3.0, Windows Product Description Citrix MetaFrame Presentat ion Server is the easiest way to manage enterprise[...]
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Page 2
2 3. Solution Summary Citrix MetaFrame Presentation Server provides access to enterprise applications to local, remote, and mobile users over a variety of tr ansports. One of these transports is HTTP. Users can utilize a standard web browser to access published resources via the W eb Interface for MetaFrame Presentation Server. When exposing enterp[...]
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Page 3
3 4. Product Requirement s Hardware requirements Component Name: MetaFrame Presentation Server HD space 400-500MB, depending on install options Software requirements Component Name: MetaFrame Presentation Server * Operating System Version (Patch-level) Windows 2000 Server, Adv Server, Datacenter Server Windows 2003 Server, Enterprise Server, Datace[...]
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Page 4
4 5. RSA Authentication Manager Configuration If your Web Interface server is not already regist ered as an agent host, add it to the RSA Authentication Manager database as follows: o Go to Start > Programs > RSA ACE Server , and then Database Administration - Host Mode . o Then, from the Agent Host menu, choose Add Agent Host… . o In Name [...]
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Page 5
5 6. Partner RSA Authentication Agent configuration This section provides instructions for integrating the partners’ produc t with RSA SecurID authentication. This document is not intended to suggest optimum installations or configurations. It is assumed that the reader has both working knowledge of the two products to perform the tasks outlined [...]
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Page 6
6 Enabling SecurID Authentication for the MPS Web Interface Prior to enabling RSA SecurID authentication, ve rify the permissions on the node secret. Launch regedt32, navigate to HKLMSOFTWARESDT IACECLIENT, right-click on it, and select Permissions . In order for the Web Interface to be able to write the node secret into the registry, the follow[...]
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Page 7
7 Logging into Web Interface Once these changes have been applied, you will be able to log into Web Interface using RSA SecurID authentication. All Web Interface users will be chall enged, and this is not configurable. When using RSA SecurID authentication, users will be prompted for their PASSCODE, in addition to their username and password. For a[...]
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Page 8
8 7. Certification Checklist Date Tested: December 23, 2004 Tested Certification Environment Product Platform (OS) Product Version RSA Authenticati on Manager Windows 2003 Ent, IIS 6.0 6.0 RSA SecurID for Microsoft Windows Windows 2003 Ent, IIS 6.0 6.0 RSA Software Token Windows 2003 Ent, IIS6.0 3.0.3 Citrix MPS Web Interface Windows 2003 Ent, IIS6[...]
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Page 9
9 8. Known Issues 1. Node Secret Permissions If the Web Interface does not have permission to write the node secret into the registry, authentication will succeed once, then fail with a “N ode verification failure”. If the node secret is cleared from the Authentication Manager console, authentication will again succeed one time. This happens du[...]