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Compaq 281862-002 manual

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Table of contents for the manual

  • Page 1

    Integrated Remote Console User Guide Second Edition (December 1998) Part Number 281862-002 Compaq Computer Corporation[...]

  • Page 2

    Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND[...]

  • Page 3

    iii Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: A-FRNT.DOC Last Saved On: 12/21/98 10:28 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Contents About This Guide Text Conventions.............................................................[...]

  • Page 4

    iv Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: A-FRNT.DOC Last Saved On: 12/21/98 10:28 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Chapter 3 Establishing a Connection Establishing a Connection Using Compaq Insight Manager ................................................... 3-1 C[...]

  • Page 5

    v Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: A-FRNT.DOC Last Saved On: 12/21/98 10:28 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Chapter 5 Using Attention Key Sequences Attention Key Command Sequences .................................[...]

  • Page 6

    vi Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: A-FRNT.DOC Last Saved On: 12/21/98 10:28 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Chapter 8 Modem Sharing Asynchronous Management ....................................................................................................[...]

  • Page 7

    vii Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: A-FRNT.DOC Last Saved On: 12/21/98 10:28 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED About This Guide This guide is designed to be used as step-by-step instructions for installation, and a[...]

  • Page 8

    viii About This Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: A-FRNT.DOC Last Saved On: 12/21/98 10:28 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Indicates that f[...]

  • Page 9

    ix Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: A-FRNT.DOC Last Saved On: 12/21/98 10:28 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Telephone Numbers For the name of your nearest Compaq Authorized Reseller: In the United States, call 1-[...]

  • Page 10

    1-1 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: B-CH01.DOC Last Saved On: 11/20/98 2:49 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Chapter 1 Introduction Compaq Integrated Remote Console (IRC) is an integrated hardware function that pr[...]

  • Page 11

    1-2 Introduction Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: B-CH01.DOC Last Saved On: 11/20/98 2:49 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ View a log of Integrated Remote Console events ■ Allow users without supervisory access to modify their login passwords Allow sup[...]

  • Page 12

    1-3 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: B-CH01.DOC Last Saved On: 11/20/98 2:49 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Installation Sequence Outline In preparation for using IRC, the following tasks must be performed: ■ P[...]

  • Page 13

    1-4 Introduction Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: B-CH01.DOC Last Saved On: 11/20/98 2:49 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Terminology Table 1-1 lists the standard terms used throughout this guide. Table 1-1 IRC Terminology Term Definition Managed Server Ser[...]

  • Page 14

    1-5 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: B-CH01.DOC Last Saved On: 11/20/98 2:49 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Accessing Integrated Remote Console Integrated Remote Console can be accessed through either Compaq Insi[...]

  • Page 15

    2-1 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Chapter 2 Setup and Configuration This chapter describes the steps required to implement Integrated Rem[...]

  • Page 16

    2-2 Setup and Configuration Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Configuring the Modem Configuring a non “plug-n-play” ISA Modem The Compaq System Configuration Utility does not automa[...]

  • Page 17

    2-3 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED 6. Select !ISA0010.CFG Generic Modem (for use with IRC) from the list of boards that appears. Figure 2-[...]

  • Page 18

    2-4 Setup and Configuration Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED 10. Set the COM and IRQ IRQ resources to match the jumper settings on the modem. Note these settings as they are needed whe[...]

  • Page 19

    2-5 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED 4. Note the COM and interrupt settings for the desired integrated serial port; these are needed when co[...]

  • Page 20

    2-6 Setup and Configuration Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Configuring Integrated Remote Console Use the System Configuration Utility to configure IRC. Table 2-1 summarizes the Syste[...]

  • Page 21

    2-7 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Integrated Remote Console Configuration Summary Continued Parameter Configuration Value (default settin[...]

  • Page 22

    2-8 Setup and Configuration Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED 2. Set the Keyboard type to match the layout of the keyboard on the managed server. For proper remote keyboard operation, t[...]

  • Page 23

    2-9 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Modem Strings Configure the Modem Command Strings (not required for direct connect): 1. Set the Primary[...]

  • Page 24

    2-10 Setup and Configuration Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ Modem result code options Chapter 6 explains modem command strings in more detail. Chapter 8 provides additional infor[...]

  • Page 25

    2-11 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED User Configuration You must have at least one user configured in the database to access IRC. The maxim[...]

  • Page 26

    2-12 Setup and Configuration Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED 4. Edit the following user information: a. User Name — Case-sensitive name that must be used when logging into the Integ[...]

  • Page 27

    2-13 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED 5. Verify/Change the user’s security settings. Position the highlight to Security Access and press E[...]

  • Page 28

    2-14 Setup and Configuration Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED e. Force Dial-back — Integrated Remote Console logs out the user after successful authentication and calls the user back[...]

  • Page 29

    3-1 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Chapter 3 Establishing a Connection You can establish a connection to Integrated Remote Console (IRC) f[...]

  • Page 30

    3-2 Establishing a Connection Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Configuring Insight Manager for Out-of-Band Remote Console Access To contact the IRC function of a server, there must be [...]

  • Page 31

    3-3 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Figure 3-1. Device Setup window 4. Enter the phone number of the managed server in the Modem Remote Con[...]

  • Page 32

    3-4 Establishing a Connection Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Establishing an Out-of-Band Remote Console Connection Right-click the managed server in the device list to display a list[...]

  • Page 33

    3-5 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Insight Manager launches a terminal window and dials the number configured above. The call progress is [...]

  • Page 34

    3-6 Establishing a Connection Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED In addition to enhanced keyboard support, Insight Manager also offers enhanced display support. If the server console cha[...]

  • Page 35

    3-7 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Figure 3-3. COM port settings 3. The COM port settings dialog box is displayed. The modem initializatio[...]

  • Page 36

    3-8 Establishing a Connection Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Establishing a Connection Using Windows HyperTerminal HyperTerminal is a terminal emulation application generally availab[...]

  • Page 37

    3-9 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ No auto-answer support — Must manually enter modem commands in the terminal window to take advant[...]

  • Page 38

    3-10 Establishing a Connection Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Setting up a Connection To access IRC from within HyperTerminal, you must first create a “connection file.” This fil[...]

  • Page 39

    3-11 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED 2. Enter a name that describes the managed server, then click OK . 3. Enter the server phone number. A[...]

  • Page 40

    3-12 Establishing a Connection Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED 4. Verify that HyperTerminal has the correct phone number, complete with any prefix codes that may be required to access[...]

  • Page 41

    3-13 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED 5. After verifying the phone number, click Dial . You should be prompted with a status dialog box and [...]

  • Page 42

    3-14 Establishing a Connection Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Invoke Integrated Remote Console Login After HyperTerminal establishes a connection, press Enter three times. This indic[...]

  • Page 43

    3-15 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Establishing a Connection Using an ANSI Compatible Terminal Emulator The ANSI terminal standard allows[...]

  • Page 44

    3-16 Establishing a Connection Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ Screen Scroll — Make sure that screen scroll is enabled. Again, this is the default in most terminal applications.[...]

  • Page 45

    3-17 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ Callback Support — You need to manually place the modem in auto- answer mode if either of the fo[...]

  • Page 46

    3-18 Establishing a Connection Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Login After a connection has been established using one of the management applications described above, and the call has[...]

  • Page 47

    3-19 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED If you established your connection using any standard terminal emulation program that supports ANSI, t[...]

  • Page 48

    3-20 Establishing a Connection Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: D-CH03.DOC Last Saved On: 11/20/98 12:55 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED If you established your connection with Insight Manager through the Remote Console menu option, Insight Manager automati[...]

  • Page 49

    4-1 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Chapter 4 Using Integrated Remote Console Use the instructions in Chapter 3 to establish a connection t[...]

  • Page 50

    4-2 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED If you establish your connection through the “Remote Console” menu option within Insight Manager, you are autom[...]

  • Page 51

    4-3 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Main Menu Options The following options are available from the Main Menu. ■ Remote Console — Redire[...]

  • Page 52

    4-4 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Remote Console Menu Option One of the primary control features offered by IRC is its ability to allow a user remote[...]

  • Page 53

    4-5 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Beginning a Remote Console Session If the attention key and terminal size settings are correct, select [...]

  • Page 54

    4-6 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 4-1 Key Functions for Navigating the IRC Menu System Key Function 1 - 9 Moves and selects the corresponding m[...]

  • Page 55

    4-7 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED In this example, the attention key is defined to its default: Ctrl + A . To perform a down-arrow attent[...]

  • Page 56

    4-8 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED The terminal emulator interactively displays any changes to the server console as they are typed, as shown in Figur[...]

  • Page 57

    4-9 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED In addition to the Switch Consoles feature, Insight Manager offers enhanced keyboard and terminal suppo[...]

  • Page 58

    4-10 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED When the Change Attention Key menu option is selected, IRC prompts you to enter a new attention key. A screen simi[...]

  • Page 59

    4-11 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Most of the more advanced ANSI terminal emulation packages allow adjustment of the number of displayed[...]

  • Page 60

    4-12 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Reboot Server Menu Option It may become necessary to reboot a server that has gone off line and is no longer acces[...]

  • Page 61

    4-13 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED This debug information can be easily captured for later analysis by using the Copy to Clipboard functi[...]

  • Page 62

    4-14 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED In this example, the server is reset by selecting Reboot Server… . Remote Console prompts you for verification, [...]

  • Page 63

    4-15 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Figure 4-10. Power Cycle warning Type Y to instruct Remote Console to attempt to automatically reestab[...]

  • Page 64

    4-16 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED If you are using Insight Manager as the terminal application, as shown in Figure 4-11, the reconnection is reestab[...]

  • Page 65

    4-17 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED View Reboot Sequence Selecting the View Reboot Sequence option from the IRC Main Menu lets you view a [...]

  • Page 66

    4-18 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Figure 4-13. Reboot Replay Sequence screen You can adjust the playback speed using keys 1 - 9 . The space bar can [...]

  • Page 67

    4-19 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED View Event Log Select View Event Log from the Main Menu to view the IRC Event Log, as shown in Figure [...]

  • Page 68

    4-20 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Additional events may be present or available through future firmware upgrades. To clear the contents of the event[...]

  • Page 69

    4-21 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Manage Login Information Manage Login Information is available to users with supervisory rights. This [...]

  • Page 70

    4-22 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Modify User Information After selecting a user from the Manage Login Information screen, a screen similar to the o[...]

  • Page 71

    4-23 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Manage Configuration The Manage Configuration option, available to users with supervisory rights, allo[...]

  • Page 72

    4-24 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ Communications Setup… — Allows the administrator to view or change all communication parameters used by In[...]

  • Page 73

    4-25 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED NOTE : The Compaq System Configuration Utility helps in the initial setup of communications setup para[...]

  • Page 74

    4-26 Using Integrated Remote Console Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: E-CH04.DOC Last Saved On: 12/21/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED From this screen, the administrator can change the strings used to initialize and communicate with the modem. See [...]

  • Page 75

    5-1 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: F-CH05.DOC Last Saved On: 11/20/98 12:56 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Chapter 5 Using Attention Key Sequences You can use attention key sequences in Remote Console mode to m[...]

  • Page 76

    5-2 Using Attention Key Sequences Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: F-CH05.DOC Last Saved On: 11/20/98 12:56 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Attention Key Command Sequences These sequences, listed in Table 5-1, issue an instruction to IRC from within remote [...]

  • Page 77

    5-3 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: F-CH05.DOC Last Saved On: 11/20/98 12:56 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Attention Key Support Sequences These sequences emulate special PC keyboard keys that are not part of t[...]

  • Page 78

    5-4 Using Attention Key Sequences Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: F-CH05.DOC Last Saved On: 11/20/98 12:56 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Attention Key Support Sequences Continued Key Key it is equal to on the server console [Atn] , (comma) Page Down [Atn[...]

  • Page 79

    5-5 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: F-CH05.DOC Last Saved On: 11/20/98 12:56 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Attention Key Compose Sequences These sequences extend the ability to enter complex keyboard sequences [...]

  • Page 80

    5-6 Using Attention Key Sequences Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: F-CH05.DOC Last Saved On: 11/20/98 12:56 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Example: Entering Alt + P For example, if you needed to enter a command such as Alt + P on the managed server: 1. Ent[...]

  • Page 81

    5-7 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: F-CH05.DOC Last Saved On: 2/4/99 2:08 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Example: Entering Ctrl + Alt + Del The attention key compose sequences can be combined together and with o[...]

  • Page 82

    5-8 Using Attention Key Sequences Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: F-CH05.DOC Last Saved On: 11/20/98 12:56 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED More Attention Key Examples Table 5-4 summarizes how to compose some common key sequences within the Remote Console m[...]

  • Page 83

    5-9 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: F-CH05.DOC Last Saved On: 11/20/98 12:56 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Attention Key Template Figure 5-1 illustrates the layout of the attention key sequences. Essentially th[...]

  • Page 84

    6-1 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: G-CH06.DOC Last Saved On: 11/20/98 4:17 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Chapter 6 Additional Modem Information Integrated Remote Console (IRC) has been tested and is compatible[...]

  • Page 85

    6-2 Additional Modem Information Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: G-CH06.DOC Last Saved On: 11/20/98 4:17 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED External Serial Modems IRC supports most external high-speed serial modems. Some modems, like the Compaq Microcom 510, [...]

  • Page 86

    6-3 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: G-CH06.DOC Last Saved On: 11/20/98 4:17 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Internal ISA Plug-n-Play Modems Internal ISA Plug-n-Play modems, designed for the PC consumer industry, [...]

  • Page 87

    6-4 Additional Modem Information Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: G-CH06.DOC Last Saved On: 11/20/98 4:17 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED PCI-based Modems PCI-based modems have recently been introduced to the industry to replace the need for internal modems[...]

  • Page 88

    6-5 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: G-CH06.DOC Last Saved On: 11/20/98 4:17 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Modem Configuration Strings For IRC to function correctly, the modem must be configured correctly. The m[...]

  • Page 89

    6-6 Additional Modem Information Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: G-CH06.DOC Last Saved On: 11/20/98 4:17 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Computer to Modem Serial Port Speed Some modems have a configuration option that controls whether the DTE serial port i[...]

  • Page 90

    6-7 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: G-CH06.DOC Last Saved On: 11/20/98 4:17 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Data Terminal Ready (DTR) Interpretation Most modems have a configuration option that controls the inter[...]

  • Page 91

    6-8 Additional Modem Information Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: G-CH06.DOC Last Saved On: 11/20/98 4:17 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Data Compression Most high-speed modems also try to negotiate a compression protocol such as v.42 bis or MNP5 upon esta[...]

  • Page 92

    7-1 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: H-CH07.DOC Last Saved On: 12/21/98 11:08 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Chapter 7 Direct Connections In a data-center environment, connecting a modem to each server may be und[...]

  • Page 93

    7-2 Direct Connections Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: H-CH07.DOC Last Saved On: 12/21/98 11:08 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Cable Requirement For proper communication, IRC requires a null-modem cable with a complete set of modem control signals. The ex[...]

  • Page 94

    7-3 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: H-CH07.DOC Last Saved On: 12/21/98 11:08 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ DTR Control — For compatibility with IRC, the terminal must assert DTR whenever a communication s[...]

  • Page 95

    7-4 Direct Connections Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: H-CH07.DOC Last Saved On: 12/21/98 11:08 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Connecting Using a Terminal Server or Concentrator A terminal server can be a perfect compliment to IRC, particularly in a data-[...]

  • Page 96

    7-5 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: H-CH07.DOC Last Saved On: 12/21/98 11:08 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Such an implementation has three requirements: 1. You must select or obtain an appropriate cable or ada[...]

  • Page 97

    7-6 Direct Connections Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: H-CH07.DOC Last Saved On: 12/21/98 11:08 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED IRC requires a complete null-modem cable connection to operate correctly. For proper connectivity, the serial port signals must [...]

  • Page 98

    7-7 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: H-CH07.DOC Last Saved On: 12/21/98 11:08 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Connector Example To demonstrate the proper adapter, a serial port found on the Cisco 2509/2511 termina[...]

  • Page 99

    7-8 Direct Connections Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: H-CH07.DOC Last Saved On: 12/21/98 11:08 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Using the information provided above from the terminal server manufacturer and the cable specified in Appendix B, the following [...]

  • Page 100

    7-9 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: H-CH07.DOC Last Saved On: 12/21/98 11:08 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ Integrated Remote Console Communication Device Settings — Set the communication device to direct [...]

  • Page 101

    7-10 Direct Connections Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: H-CH07.DOC Last Saved On: 12/21/98 11:08 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ Flow Control — Configure each port on the terminal server for hardware flow control. If the receive and transmit function[...]

  • Page 102

    8-1 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: I-CH08.DOC Last Saved On: 11/20/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Chapter 8 Modem Sharing The modem sharing feature of Integrated Remote Console (IRC) allows you to use [...]

  • Page 103

    8-2 Modem Sharing Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: I-CH08.DOC Last Saved On: 11/20/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Asynchronous Management Asynchronous Management is a Compaq software option that allows you to monitor server health and receive trap[...]

  • Page 104

    8-3 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: I-CH08.DOC Last Saved On: 11/20/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED A general outline of the configuration process is shown below. 1. Disable IRC — It is highly recommen[...]

  • Page 105

    8-4 Modem Sharing Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: I-CH08.DOC Last Saved On: 11/20/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED 7. Test OS Dial-out Capability —Test the operating system’s ability to dial out by sending a test trap using the “test” featu[...]

  • Page 106

    8-5 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: I-CH08.DOC Last Saved On: 11/20/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED 3. Install and Configure Graphical Remote Control Application — Install graphical remote control appl[...]

  • Page 107

    8-6 Modem Sharing Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: I-CH08.DOC Last Saved On: 11/20/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Additional Information Determining Proper Initialization Strings in a Windows NT 4.0 RAS Environment Each modem supported under Windo[...]

  • Page 108

    8-7 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: I-CH08.DOC Last Saved On: 11/20/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Temporarily disable IRC If IRC is enabled, temporarily disable IRC using the Compaq System Configuratio[...]

  • Page 109

    8-8 Modem Sharing Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: I-CH08.DOC Last Saved On: 11/20/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Locate the Modem Initialization Strings The modem log file should contain information similar to the following: Line # 1 01-19-1998 1[...]

  • Page 110

    8-9 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: I-CH08.DOC Last Saved On: 11/20/98 10:32 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED The initialization strings invoked by Remote Access Server are located between the “Initializing mode[...]

  • Page 111

    A-1 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: J-APPA.DOC Last Saved On: 11/20/98 10:23 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Appendix A Suggested Modem Settings The following tables provide suggested settings for when a modem is[...]

  • Page 112

    A-2 Suggested Modem Settings Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: J-APPA.DOC Last Saved On: 11/20/98 10:23 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Dedicated or Shared in non-NT Environment Modem Settings Continued Modem Selected Baud Init String #1 Init String #2 Compa[...]

  • Page 113

    A-3 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: J-APPA.DOC Last Saved On: 11/20/98 10:23 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Suggested Settings When Modem is Shared in Windows NT 4.0 The following table contains the suggested co[...]

  • Page 114

    A-4 Suggested Modem Settings Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: J-APPA.DOC Last Saved On: 11/20/98 10:23 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Shared in NT 4.0 Environment Modem Settings Continued Modem Selected Baud Init String #1 Init String #2 Hayes Accura 366 F[...]

  • Page 115

    B-1 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-xxx File Name: K-APPB.DOC Last Saved On: 11/20/98 12:21 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Appendix B Null-Modem Cable Description For proper communication, Integrated Remote Console requires a [...]

  • Page 116

    C-1 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Appendix C Troubleshooting Table C-1 Error Table of Contents Error Page # Post Errors C-2 Server displa[...]

  • Page 117

    C-2 Troubleshooting Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED POST Errors Server displays “172-2 IRC Configuration Invalid” message during POST Explanation : Before initializing, IRC does a[...]

  • Page 118

    C-3 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Connection Problems Due to the complexity and diversity of communications hardware, you may experience [...]

  • Page 119

    C-4 Troubleshooting Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ Make sure the COM port and interrupt settings of IRC exactly match the hardware jumper settings on the internal modem, or integ[...]

  • Page 120

    C-5 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ If you are using Compaq Insight Manager as the terminal application and have either a Compaq SpeedP[...]

  • Page 121

    C-6 Troubleshooting Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Connection problems using a modem in shared mode If you are unable to login to the IRC in shared mode, it is strongly recommended t[...]

  • Page 122

    C-7 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ If the modem is not configured correctly in the operating system, the operating system may fail to [...]

  • Page 123

    C-8 Troubleshooting Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ If you are using a Compaq SpeedPaq 56K or Rockwell-based 56k-flex modem in the managed server, make sure that you have upgraded[...]

  • Page 124

    C-9 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Cannot dial into operating system-based management in shared mode You can connect to IRC, but attempts [...]

  • Page 125

    C-10 Troubleshooting Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Connection problems using a direct- connection Cannot obtain a login prompt using a direct-connection After opening a direct seria[...]

  • Page 126

    C-11 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED ■ Try the connection again following a cold power-cycle of the managed server. If the problem only o[...]

  • Page 127

    C-12 Troubleshooting Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Terminal loses characters or doesn’t paint correctly in Remote Console Mode Terminal contains a jumbled representation of the ma[...]

  • Page 128

    C-13 Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002 File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED “View Reboot Sequence” is grayed out Menu item “3. View Reboot Sequence” is gray and cannot be[...]

  • Page 129

    Index-1 Compaq Integrate Remote Console User Guide Writer: Rebecca Wiggins Project: Compaq Integrate Remote Console User Guide Comments: 281862-002 File Name: M-IDX.DOC Last Saved On: 12/21/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Index A About This Guide vii add user 4-21 additional modem information 6-1 answer string default settin[...]

  • Page 130

    I ndex-2 Writer: Rebecca Wiggins Project: Compaq Integrate Remote Console User Guide Comments: 281862-002 File Name: M-IDX.DOC Last Saved On: 12/21/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED COM port default setting 2-6 recommended settings for external modem or direct connect 2-4 setting for internal modem 2-4 settings, figure 3-7 com[...]

  • Page 131

    Index-3 Compaq Integrate Remote Console User Guide Writer: Rebecca Wiggins Project: Compaq Integrate Remote Console User Guide Comments: 281862-002 File Name: M-IDX.DOC Last Saved On: 12/21/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED connection problems 3-16, C-3 caused by floating port speed 2-1 improper configuration 3-6 using a direc[...]

  • Page 132

    I ndex-4 Writer: Rebecca Wiggins Project: Compaq Integrate Remote Console User Guide Comments: 281862-002 File Name: M-IDX.DOC Last Saved On: 12/21/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED DTR Continued control for terminal server 7-10 interpretation explained 6-7 E Edit Modem Strings screen, figure 4-25 edit user information 2-11 Ed[...]

  • Page 133

    Index-5 Compaq Integrate Remote Console User Guide Writer: Rebecca Wiggins Project: Compaq Integrate Remote Console User Guide Comments: 281862-002 File Name: M-IDX.DOC Last Saved On: 12/21/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED example Continued failure situation, figure 4-12 Modify User Information screen, figure 4-22 United Stat[...]

  • Page 134

    I ndex-6 Writer: Rebecca Wiggins Project: Compaq Integrate Remote Console User Guide Comments: 281862-002 File Name: M-IDX.DOC Last Saved On: 12/21/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Figure Continued Selecting a user to modify 2-11 Selecting MS DOS as the operating system 4-8 Server Reboot menu 4-13 Setting Security Access 2-14[...]

  • Page 135

    Index-7 Compaq Integrate Remote Console User Guide Writer: Rebecca Wiggins Project: Compaq Integrate Remote Console User Guide Comments: 281862-002 File Name: M-IDX.DOC Last Saved On: 12/21/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Integrated Remote Console (IRC) Continued modem resources, configuring 2-8 modem requirements 6-1 prepar[...]

  • Page 136

    I ndex-8 Writer: Rebecca Wiggins Project: Compaq Integrate Remote Console User Guide Comments: 281862-002 File Name: M-IDX.DOC Last Saved On: 12/21/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Manage Login Information menu option 4-21 menu option, described 4-3 screen, figure 4-21 managed server configuring the serial port for terminal s[...]

  • Page 137

    Index-9 Compaq Integrate Remote Console User Guide Writer: Rebecca Wiggins Project: Compaq Integrate Remote Console User Guide Comments: 281862-002 File Name: M-IDX.DOC Last Saved On: 12/21/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED N Netware setting terminal size 3-15 null-modem cable description B-1 requirements, figure B-1 O obtaini[...]

  • Page 138

    I ndex-10 Writer: Rebecca Wiggins Project: Compaq Integrate Remote Console User Guide Comments: 281862-002 File Name: M-IDX.DOC Last Saved On: 12/21/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Remote Console mode, figure 3-20 requirements cable for direct connect 7-2 communication for direct-connect 7-2 direct connect mode 7-1 external [...]

  • Page 139

    Index-11 Compaq Integrate Remote Console User Guide Writer: Rebecca Wiggins Project: Compaq Integrate Remote Console User Guide Comments: 281862-002 File Name: M-IDX.DOC Last Saved On: 12/21/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED table Continued Example: Cisco 2509/2511 RJ-45 Connector Pinout 7-7 Example: Cisco 2509/2511 RJ-45 to D[...]

  • Page 140

    I ndex-12 Writer: Rebecca Wiggins Project: Compaq Integrate Remote Console User Guide Comments: 281862-002 File Name: M-IDX.DOC Last Saved On: 12/21/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED terminal size setting saving 4-11 Terminating the connection, figure 4-26 text conventions vii Troubleshooting C-1 Typical terminal server topolo[...]