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Compaq CQ61 manual

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Table of contents for the manual

  • Page 1

    Compaq Pr esario CQ6 1 Notebook P C and HP G6 1 Notebook PC Maintenance and Se rvi ce Gui de Doc ument P art Number: 5 7 3 7 09-00 1 Septembe r 2009 This guide is a troubleshooting reference used for ma intaining and servicing the computer . It provides comprehensi ve information on identifying computer feat ures, components, and spare parts; troub[...]

  • Page 2

    © Copyright 2009 He wlett-Packard De v elopment Company , L.P . AMD Athlon, AMD Sempron, AMD T urion, A TI, and A TI Mobility Rade on are trademarks of Advanced Micro De vices, Inc. Bluetooth is a trademark owned b y its proprietor and used by He wlet t-P ackard Company under license. Microsoft and W indows are U.S. registered trademarks of Micros[...]

  • Page 3

    Safety warning notice Å WA R N I N G : T o r educe the pos sibility of heat-re lated injur i es or of o v erheating the c omputer , do no t place the computer dir ec tly on you r l ap o r o bst ru ct t he co mpu te r a ir vent s. U se th e c omp ut er o nly on a h ard, fla t s ur fa ce. Do not al low an ot he r h ard s ur fa c e, such as an adj o [...]

  • Page 4

    Maintenance and Se rvi ce Guide iv Cont ent s 1 Product description 2 External component identification Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 5

    v Maintenance and Serv ice Guide Cont ents 4 Removal and replacement procedures Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 6

    Cont ents Maintenance and Se rvi ce Guide vi 5 Setup Utility Starting Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 Using Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 7

    vii Maintenance and Service Gui de Cont ents 8 Backup and recovery Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 8

    Maintenance and Se rvi ce Guide 1–1 1 Pr oduct d escription Category Description Presario CQ61 (UMA) HP G61 (UMA) Presario CQ61 (Discrete) Product name Compaq Presario CQ61 Notebook PC 9 9 HP G61 Notebook PC 9 Processor AMD T urion™ X2 Ultra Dual-Core Mobile Processor: M600 2.4-GHz processor , 2-MB L2 cache , 3.6 GT/s HyperT ranspor t speed 9 9[...]

  • Page 9

    1–2 Maintenance and Serv ice Guide Produc t desc r iption Pan e l 15.6-in, white light-emitti ng diode (LED) bac klit, high-definition (HD), Br ightView displa y panel (1366 × 768) 16:9 wide aspect ratio (1600×900) T ypical brightness: 200 nits 9 9 9 15.6-in, cold-cathode fluo rescent lamp (CCFL), HD , BrightView displa y panel (1366 × 768) 16[...]

  • Page 10

    Pr oduct desc r iption Maintenance and Se rvi ce Guide 1–3 Modem (select models only) 56K V .92 data/f ax modem Suppor ts all worldwide ce r tification requirements 9 9 9 Ethernet Integrated 10/100 netw ork interface card (NIC) 9 9 9 Wireless 2 wireless antennas buil t into displa y assemb ly Integrated wireless local area netw ork (WLAN) options[...]

  • Page 11

    1–4 Maintenance and Serv ice Guide Produc t desc r iption Operating system Windows® 7 Home Premium (32- and 64-bit) 9 9 9 (preinstalled) Windows 7 Home Basic (64-bit) 9 9 Fr e e DO S 9 9 Serviceability End-user replaceable par ts: ■ A C adapter ■ Batter y ■ Bluetooth module (s elect models only) ■ Hard drive ■ Memory modules ■ Modem [...]

  • Page 12

    Maintenance and Se rvi ce Guide 2–1 2 External component identification T op components Displa y components Item Component Description (1) Internal display s witch T ur ns off the displa y and initiates Sleep if the displa y is closed while the pow er is on. (2) W ebcam light (select models only) On: The webcam is in use. (3) W ebcam (select mode[...]

  • Page 13

    2–2 Maintenance and Serv ice Guide External co mponen t identif i cation To u c h Pa d Item Component Description (1) T ouchP ad on/off button Enables/disab les the T ouchP ad. (2) T ouchP ad* Mov es the pointer and selects or activ ates items on the screen. (3) Left T ouchP ad button* Functions lik e the left b utton on an e xternal mouse. (4) T[...]

  • Page 14

    External component identification Maintenance and Se rvi ce Guide 2–3 Lig ht s Item Component Description (1) Caps lock light On: Caps lock is on. (2) P o wer lights (2)* ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. (3) Wireless light ■ Blue: An integrated wireless[...]

  • Page 15

    2–4 Maintenance and Serv ice Guide External co mponen t identif i cation Keys Item Component Description (1) esc key Displa ys system inf ormation when pressed in combin ation with the fn key . (2) fn key Ex ecutes frequently used system functi ons when pressed in combination with a function ke y or the esc key . (3) Windows logo k e y Displa ys [...]

  • Page 16

    External component identification Maintenance and Se rvi ce Guide 2–5 Buttons and speakers Item Component Description (1) Speakers (2) Produce sound. (2) Po we r b u t t o n * ■ When the computer is off, press th e b utton to turn on the computer. ■ When the computer is on, press th e button briefly to initiate Sleep . ■ When the computer i[...]

  • Page 17

    2–6 Maintenance and Serv ice Guide External co mponen t identif i cation Fr ont components Rear component Item Component Description (1) A udio-in (microphone) jack Connects an optional computer h eadset microphone, stereo arra y microphone, or monaural microphone . (2) A udio-out (headphone) jack Produces sound when co nnected to optional pow er[...]

  • Page 18

    External component identification Maintenance and Se rvi ce Guide 2–7 Right-side components Item Component Description (1) Optical drive Reads and writes to optical discs. (2) Optical drive light Blinking: The optical dr ive is being accessed. (3) USB por ts (2) Connect optional USB de vices. (4) RJ-11 (modem) jack (select models only) Connects a[...]

  • Page 19

    2–8 Maintenance and Serv ice Guide External co mponen t identif i cation Left-side components Item Component Description (1) Security cable slot Attaches an optional securi ty cable to the computer . ✎ The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Ve n t Enables ai[...]

  • Page 20

    External component identification Maintenance and Se rvi ce Guide 2–9 Bottom components Item Component Description (1) Batter y ba y Holds the batter y . (2) Batter y release latch Releases the batter y from the battery bay . (3) V ents (5) Enable airflo w to cool internal components. ✎ The computer fan starts up automati cally to cool internal[...]

  • Page 21

    2–1 0 Maintenance and Service Gui de External co mponen t identif i cation Wir eless antennas Y our computer model has at least 2 antennas that send and receive signals from one or more wireless de vices. ✎ The antennas are not visible from the outside of the computer . For optimal transmission, keep the areas immediately around the antennas fr[...]

  • Page 22

    Maintenance and Se rvi ce Guide 3–1 3 Illustrated parts catalog Ser v ice tag When ordering parts or requesting information, prov ide the computer serial number and model description provided on the service tag. Item Component Description (1) Product name This is the product name affix ed to the front of the computer . (2) Serial number (s/n) Thi[...]

  • Page 23

    3–2 Maintenance and Serv ice Guide Illustr ated parts catalog Computer major components[...]

  • Page 24

    Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–3 Item Description Spare P art Number (1) Display assemb ly (includes 2 wireless antennas , display panel/webcam cable, and enclosure with logo; see “Displa y assembly subcomponents” on page 3-8 f or more spare par t inf ormation) ■ 15.6-in LED BrightView with webcam and microphon[...]

  • Page 25

    3–4 Maintenance and Serv ice Guide Illustr ated parts catalog Ke yboard (Continued) ■ Fo r u se i n T u r key 517865-141 ■ F or use in the United Kingdom 517865-031 ■ F or use in the United States 517865-001 (3) Ke yboard co ver ■ F or use with the CQ61 and blac k HP G61 531207-001 ■ F or use with the silver HP G61 534997-001 (4) P o we[...]

  • Page 26

    Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–5 (13) Modem (select models only) ✎ The modem spare part kit does not include a cable. See the RJ-11 (modem) connector above. ■ F or use in all countries and region s except A ustralia and Ne w Zealand 461749-001 ■ F or use in A ustralia and Ne w Zealand only 461749-011 (14) P o w[...]

  • Page 27

    3–6 Maintenance and Serv ice Guide Illustr ated parts catalog WLAN module (Continued) ■ Atheros AR5009 802.11a/b/g/n f or use in Canada, the Ca ym an Islands, Guam, Puerto Rico , the United States, and the U .S. Virgin Islands 518437-001 ■ Atheros AR5009 802.11a/b/g/n fo r use in Afgha nistan, Albania, Algeria, Andorra, Angola, Antigua and Ba[...]

  • Page 28

    Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–7 (21) Optical drive (includes bezel and brac k et; see “Mass storage de vices” on page 3-10 f or more spare par t inf ormation) ■ D VD±RW and CD-R W SuperMulti Doub le-L ay er Combo Drive with LightScribe 517850-001 ■ Blu-ra y R OM with LightScribe D VD±R/ R W SuperMulti Doub[...]

  • Page 29

    3–8 Maintenance and Serv ice Guide Illustr ated parts catalog Displa y assembl y subcomponents Item Description Spare part number (1) Display bezel ■ With webcam and microphon e , for use with the HP G61 530992-001 ■ With webcam and microphon e , for use with the CQ61 534993-001 ■ With microphone only , f or use with the HP G61 534992-001 ?[...]

  • Page 30

    Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–9 P lastics Kit (3) Display in ver ter (f or use with CCFL displa y panels only) 577278-001 Display Cab le Kits (4) ■ F or use with LED displa y panels (includes cabl es f or both left and right panel connections) 534077-001 (5) ■ F or use with CCFL displa y panels 579598-001 (6) W [...]

  • Page 31

    3–1 0 Maintenance and Service Gui de Illustr ated parts catalog Mass storage d e v ices Item Description Spare part number (1) Hard drive (includes br ack et) ■ 500 GB, 5400 rpm 577086-001 ■ 320 GB, 7200 rpm 575599-001 ■ 320 GB, 5400 rpm 577084-001 ■ 250 GB, 7200 rpm 575598-001 ■ 250 GB, 5400 rpm 577082-001 ■ 160 GB, 7200 rpm 580528-0[...]

  • Page 32

    Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–1 1 Miscellan eous parts Description Spare part number AC a da p t e rs ■ 90-W PFC HP Smar t Adapter f o r use with discrete models 463955-001 ■ 65-W PFC HP Smar t Adapte r f or use with UMA models 463958-001 Cable Kit ■ A udio board cable ■ Num lock cab le ■ P o wer b utton b[...]

  • Page 33

    3–1 2 Maintenance and Servi ce Guide Illustr ated parts catalog Sequential part number listing Spare part number Description 449729-001 R TC battery 461749-001 Modem fo r use in all countries an d regions except A ustr alia and Ne w Zealand (select models only; does not include cable) 461749-011 Modem fo r use in A ustralia and Ne w Zealand only [...]

  • Page 34

    Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–1 3 517865-221 K e yboard f or use in the Czech Repub lic 517865-251 K e yboard f or use in Russia 517865-281 K e yboard f or use in Thailand 517865-291 K e yboard f or use in Japan 517865-A41 K e yboard f or use in Europe 517865-AB1 K e yboard f or use in T aiwan 517865-AD1 K e yboard [...]

  • Page 35

    3–1 4 Maintenance and Servi ce Guide Illustr ated parts catalog 518437-001 Atheros AR5009 802.11a/b/g/n WL AN module f or use in Canada , the Ca yman Islands, Guam, Puer to Rico , the United States , and the U .S . Virgin Islands 518437-002 Atheros AR5009 802.11a/b/g/n WLAN module f or use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigu[...]

  • Page 36

    Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–1 5 534993-001 Displa y bezel with webcam and microphone , f or use with the CQ61 534995-001 Displa y bezel with microphone only , for use with the CQ61 534996-001 T op cov er f or use with the silver HP G61 (includes T ouchPad) 534997-001 K e yboard cov er f or use with the silv er HP [...]

  • Page 37

    3–1 6 Maintenance and Service Gui de Illustr ated parts catalog 577080-001 160-GB, 5400-rpm hard drive (includes brac ket) 577082-001 250-GB, 5400-rpm hard drive (includes brac ket) 577084-001 320-GB, 5400-rpm hard drive (includes brac ket) 577086-001 500-GB, 5400-rpm hard drive (includes brac ket) 577278-00 Displa y inv erter (for use wi th CCFL[...]

  • Page 38

    Maintenance and Se rvi ce Guide 4–1 4 Remo val and r eplacement pr ocedur es Preliminary r eplacement requir ements To o l s r e q u i r e d Y ou will need the following tools to complete the remov al and replacement procedures: ■ Flat nonconducti ve tool ■ Phillips P0 and P1 scre wdri vers Ser v ice consider ations The follo wing sections in[...]

  • Page 39

    4–2 Maintenance and Serv ice Guide Remo v al and r eplacemen t pr ocedur es Dri ve handling Ä CAUT ION: Dri v es ar e f r agile componen ts that mus t be hand led w ith car e . T o pre v ent damage to the comput er , damage to a dr i ve , or loss of info rmati on , observ e these pr ecau tions: ■ B e fo re r e m ovi n g o r i n s e r t i n g a[...]

  • Page 40

    Remo v al and r eplacement pr ocedur e s Maintenance and Se rvi ce Guide 4–3 The follo wing table sho ws ho w humidity af fects the electrost atic voltage le v els generated b y dif ferent acti vities. Ä CAUT ION: A produc t can be degr aded b y as little as 7 00 V . P ac k aging and transporting guidelines Follo w these grounding guidelines whe[...]

  • Page 41

    4–4 Maintenance and Serv ice Guide Remo v al and r eplacemen t pr ocedur es Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounde d system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the[...]

  • Page 42

    Remo v al and r eplacement pr ocedur e s Maintenance and Se rvi ce Guide 4–5 Component replacement pr ocedures This chapter provides remo v al and replacement procedures. There are as many as 66 scre ws, in 9 dif ferent sizes, that must be remov ed, replaced, or loosened when servicing the computer . Make special note of each screw si ze and loca[...]

  • Page 43

    4–6 Maintenance and Serv ice Guide Remo v al and r eplacemen t pr ocedur es Computer feet The computer feet are adhesi ve-back ed rubber pads. The f eet are included in the Rubber Kit, spare part number 531213-001. There are 6 rubber feet that attach to th e base enclosure in the locations illustrated belo w .[...]

  • Page 44

    Remo v al and r eplacement pr ocedur e s Maintenance and Se rvi ce Guide 4–7 Batt ery Before disassembling the computer , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices[...]

  • Page 45

    4–8 Maintenance and Serv ice Guide Remo v al and r eplacemen t pr ocedur es WLAN modul e ✎ For a comprehensi v e list of WLAN spare part numbers, see “Computer major components” on page 3-2 . Before removing the WLAN module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, tu[...]

  • Page 46

    Remo v al and r eplacement pr ocedur e s Maintenance and Se rvi ce Guide 4–9 3. Disconnect the 2 WLAN antenna cables from the WLAN module. ✎ The black WLAN antenna cable 1 is connected to the WLAN module “Main” terminal. The gray WLAN antenna cable 2 is connected to the WLAN module “Aux” terminal. 4. Remov e the Phillips PM2.0×3.0 scre[...]

  • Page 47

    4–1 0 Maintenance and Service Gui de Remo v al and r eplacemen t pr ocedur es Har d d r i v e ✎ The hard dri ve spare part kit includes a hard dri v e brack et. Before removing the hard dri v e, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut [...]

  • Page 48

    Remo v al and r eplacement pr ocedur e s Maintenance and Se rvi ce Guide 4–1 1 3. Loosen the two Phillips PM2.5×6.5 scre ws 1 that secure the hard dri v e to the base enclosure. 4. Use the 2 Mylar tabs 2 to slide the hard driv e 3 to the left until it disconn ects from the system board. 5. Use the 2 Mylar tabs to lift the hard dri ve 4 straight [...]

  • Page 49

    4–1 2 Maintenance and Servi ce Guide Remo v al and r eplacemen t pr ocedur es Modem (selec t models onl y) ✎ The modem spare part kit does not include a cable. The RJ -11 (modem) connector is included in the Cable Kit, spare part number 531211-001. Before removing the modem, follo w these steps: 1. Shut do wn the computer . If you are unsure wh[...]

  • Page 50

    Remo v al and r eplacement pr ocedur e s Maintenance and Se rvi ce Guide 4–1 3 RT C b at te ry Before removing the R TC battery , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external [...]

  • Page 51

    4–1 4 Maintenance and Servi ce Guide Remo v al and r eplacemen t pr ocedur es Memor y module Before removing the memory module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de [...]

  • Page 52

    Remo v al and r eplacement pr ocedur e s Maintenance and Se rvi ce Guide 4–1 5 Optical dri ve ✎ The optical dri ve spare part kit includes an optical dri v e bezel and bracket. Before removing the optical dri v e, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is off or in Hibernation, turn the compute[...]

  • Page 53

    4–1 6 Maintenance and Service Gui de Remo v al and r eplacemen t pr ocedur es Keyb o a rd ✎ For a comprehensi v e list of ke yboard spare part numbers, see “Computer major components” on page 3-2 . Before removing the k eyboard, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation[...]

  • Page 54

    Remo v al and r eplacement pr ocedur e s Maintenance and Se rvi ce Guide 4–1 7 2. T urn the computer right-side up, with the front to ward you. 3. Open the computer as far as possible. 4. Lift the rear edge 1 of the ke yboard until it rests at an angle. 5. Slide the ke yboard 2 back until the tabs on the bottom of the ke yboard are clear of the k[...]

  • Page 55

    4–1 8 Maintenance and Service Gui de Remo v al and r eplacemen t pr ocedur es Keyb o a rd c ov er Before removing the k eyboard co v er , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all ex[...]

  • Page 56

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–1 9 3. T urn the computer right-side up, with the front to ward you. 4. Open the computer as far as possible. 5. Remov e the remaining Phillips PM2.5×6.5 screw 1 that secures the ke yboard cover to the base enclosure. 6. Disconnect the LED board cable 2 , which is attached [...]

  • Page 57

    4–20 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures P o wer button board Before removing the po wer button board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all exte[...]

  • Page 58

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–2 1 Displa y assembly Before removing the display assembly , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all exter[...]

  • Page 59

    4–2 2 Maintenance and Servi c e Gui de Remo val and r eplacement pr ocedures Remov e the display assembly: 1. Open the computer as far as possible. 2. Disconnect the display panel/webcam cable 1 from the system board and remov e the cable from the cavity between the system board and the left display hinge. 3. Disconnect the microphone cable 2 fro[...]

  • Page 60

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–2 3 7. If it is necessary to replace any of the display asse mbly internal components, remo ve the two round Mylar scre w covers 1 on the display bezel bottom edge. The scre w c overs are included in the Display Rubber Kit, spare part number 530999-001. 8. Remov e the two Ph[...]

  • Page 61

    4–2 4 Maintenance and Service Gui de Remo val and r eplacement pr ocedures 11. If it is necessary to replace the display in verter (CCFL display panels only), release the in verter from the clips built into the display enclosure, and then detach the in ve rter from the display enclosure. The in verter is secured with double-sided tape. 12. Lift t[...]

  • Page 62

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–2 5 14. If it is necessary to replace the webcam (select models only), lift the webcam 1 as far from the display enclosure as the cable allo ws. The webc am is secured with double-sided tape and is a vailable using spare part number 531202-001. 15. Disconnect the display pan[...]

  • Page 63

    4–2 6 Maintenance and Service Guid e Remo val and r eplacement pr ocedures 18. If it is necessary to replace the display pane l, remov e the two Phillips PM2.5×5.0 screws 1 that secure the display panel to the enclosure, and then remov e the panel 2 . The display panel is av ailable using spare part number 577070-001 (LED) or 577068-001 (CCFL). [...]

  • Page 64

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–2 7 20. If it is necessary to replace the disp lay panel/webcam cable, which is attach ed to the back of the display panel with clear adhesi ve tape, remov e the tape 1 to release the cable from its connector, and then remo ve the cable 2 . The display panel/webcam cable is [...]

  • Page 65

    4–2 8 Maintenance and Servi c e Gui de Remo val and r eplacement pr ocedures 22. If it is necessary to replace the wireless ante nnas, detach the wireless antenna transcei vers 1 from the display enclosure. The transcei vers are secured with double-sided tape. 23. Release the wireless antenna cables from the tabs 2 built into the display enclosur[...]

  • Page 66

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–2 9 To p c o v e r Before removing the top co ver , follow these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vic[...]

  • Page 67

    4–30 Maintenance and S ervi ce Guide Remo val and r eplacement pr ocedures 3. T urn the computer right-side up, with the front to ward you. 4. Remov e the Phillips PM2.5×6.5 screw 1 located in the top left corner of the base enclosure. 5. Lift the rear edge of the top cov er un til it disengages from the base enclosure 1 . 6. Disconnect the T ou[...]

  • Page 68

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–3 1 Speak er assembly Before removing the speak er assembly , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all exte[...]

  • Page 69

    4–3 2 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Bluetooth module (sel ect models only) Before removing the Bluetooth module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Dis[...]

  • Page 70

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–3 3 Audio boar d Before removing the audio board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vice[...]

  • Page 71

    4–34 Mainte nance and Ser v ice Guide Remo val and r eplacement pr ocedures USB boar d Before removing the USB board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices conn[...]

  • Page 72

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–3 5 Po w e r c o n n e c t o r Before removing the po wer connector and cable, follow these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Dis[...]

  • Page 73

    4–3 6 Maintenance and Service Gui de Remo val and r eplacement pr ocedures Sys t e m b o a r d ✎ The system board spare part kit includes replacement thermal material. Before removing the system board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and the[...]

  • Page 74

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–3 7 Remov e the system board: 1. Disconnect the follo wing cables from the system board: 1 Audio board cable 2 Bluetooth module cable (select models only) 3 USB board cable 4 Po wer connector cable 5 Speaker cable 2. Remov e the Phillips PM2.5×6.5 screw that secu res the sy[...]

  • Page 75

    4–38 Maint enance and Ser v ice Guide Remo val and r eplacement pr ocedures 3. Lift the right side 1 of the system board until it rests at an angle. 4. Slide the system board 2 to the right at an angle until the connect ors on the left side of the system board disengage from the base enclosure. Re verse this procedure to install the system board.[...]

  • Page 76

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–3 9 F a n/heat sink assembl y ✎ The fan/heat sink assembly spare part kit includes replacement thermal material. ✎ T o properly v entilate the computer, allo w at least a 7.6-cm (3-in) clearance on the left side of the computer . The computer uses an electric fan for v e[...]

  • Page 77

    4–40 Maintenance and S ervi ce Guide Remo val and r eplacement pr ocedures Remov e the UMA fan/heat sink assembly: 1. T urn the system board upside do wn. 2. Disconnect the fan cable 1 from the system board. 3. Loosen the two Phillips PM2.5×11.0 capti ve scre ws 2 and the Phillips PM2.5×15.0 captiv e screw 3 that secure the UMA fan/heat sink as[...]

  • Page 78

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–4 1 Remov e the discrete fan/heat sink assembly: 1. T urn the system board upside do wn. 2. Disconnect the fan cable 1 from the system board. 3. Loosen the two Phillips PM2.5×11.0 capti ve scre ws 2 , the Phillips PM2.5×15.0 captive scre w 3 , and the three Phillips PM2.5?[...]

  • Page 79

    4–4 2 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Processor ✎ The processor spare part kit includes replacement thermal material. Before removing the processor , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn [...]

  • Page 80

    Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–4 3 Remov e the processor: 1. T urn the system board right-side up. 2. T urn the processor locking screw 1 one-half turn counterclockwise until you hear a click. 3. Lift the processor 2 straight up. ✎ When you install the processor, the gold triangle 3 on the processor mus[...]

  • Page 81

    4–44 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures RJ- 1 1 (modem) connector (sel ect models only) ✎ The RJ-11 (modem) connector is included in the Cable Kit, spare part number 531211-001. Before removing the RJ-11 (modem) connector , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer [...]

  • Page 82

    Maintenance and Se r v ice Guide 5–1 5 Setup Utility Starting Setup Utilit y Setup Utility is a R OM-based information and customiza tion utility that can be used ev en when your W indows® operating system is not working. The utility reports information about the computer and provid es settings for startup, security , and other preferences. T o [...]

  • Page 83

    5–2 Maintenance and Serv ice Guide Setup Uti lity Nav igating and selec ting in Setup Utility Because Setup Utility is not W indows-based, it does not support the T ouchPad. Na vigation and selection are by keystroke. ■ T o choose a menu or a menu item, use the arro w keys. ■ T o choose an item in a list or to toggle a f ield, for exampl e an[...]

  • Page 84

    Setup Ut ility Maintenance and Se r v ice Guide 5–3 Exiting Setup Utility Y ou can exit Setup Utility with or without sa ving changes. ■ T o e xit Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display . Then use the arrow k eys to select Exit > Exit S[...]

  • Page 85

    5–4 Maintenance and Serv ice Guide Setup Uti lity S ystem Conf iguration menu Diagnostics menu Select T o do this Language Suppor t Change the language of Setup Utility . Button Sound (select models only) Enable/disab le the capacitative button tapping sound. Vir tualization T echnolog y (select models only) Enable/disab le the processo r Vir tua[...]

  • Page 86

    Maintenance and Se r v ice Guide 6–1 6 Specifications Computer specifications Metric U. S. Dimensions Length 37.8 cm 14.9 in Width 25.2 cm 9.9 in Height (front to rear) 3.5 to 4.1 cm 1.4 to 1.6 in W eight (lowest weight configuration) 2.75 kg 6.06 lbs Input power Operating v oltage 18.5 V dc @ 3.5 A - 65 W (UMA models) 19.0 V dc @ 4.74 A - 90 W ([...]

  • Page 87

    6–2 Maintenance and Serv ice Guide Spe c i ficatio ns 1 5 .6 -inc h LED Br ightVie w display specifications 1 5 .6 -inc h CCFL Br ightVie w display specifications Metric U. S. Dimensions Height 21.0 cm 8.3 in Width 35.9 cm 14.1 in Diagonal 39.5 cm 15.6 in Number of colors Up to 16.8 million Contrast ratio 500:1 Brightness 200 nits (typical) Pixel[...]

  • Page 88

    Spe c i ficatio ns Maintenance and Se r v ice Guide 6–3 Hard dr iv e spec ifications 500 GB* 320 GB* 250 GB* 160 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm We ig ht 5400-r pm 7200-r pm 101 g 101 g 115 g 101 g 115 g 101 g 115 g Interface type SA T A SA T A SA T A SA T A T ransfer rate, synchr onous (maximum) 10[...]

  • Page 89

    6–4 Maintenance and Serv ice Guide Spe c i ficatio ns D V D±R W and CD-RW SuperMulti Double -La yer Combo Dr ive w it h Li gh tS c rib e spec ifications Applicable disc Read: Write: CD-D A, CD+(E)G, CD-MIDI, CD-TEXT , CD-ROM, CD-ROM XA, MIXED MODE CD , CD-I, CD-I Bridge (Photo-CD , Video CD), Multisession CD (Photo-CD , CD EXTRA, P or tf olio, C[...]

  • Page 90

    Spe c i ficatio ns Maintenance and Se r v ice Guide 6–5 Blu-ra y ROM with L ightSc r ibe D VD±R/RW SuperMulti Double -La yer Dr ive specifications Applicable disc Read: Write: CD-D A, CD+(E)G, CD-MIDI, CD-TEXT , CD-ROM, CD-ROM XA, MIXED MODE CD , CD-I, CD-I Bridge (Photo-CD , Video CD), Multisession CD (Photo-CD , CD-EXTRA, P or tf olio, CD-R, C[...]

  • Page 91

    6–6 Maintenance and Serv ice Guide Spe c i ficatio ns S ystem DMA specifications S ystem memory map spec ifications Hard ware DMA System function DMA0 Not applicable DMA1 Not applicable DMA2 Not applicable DMA3 Not applicable DMA4 Direct memor y ac cess controller Size Memory address System function 640 KB 00000000-0009FFFF Base memor y 128 KB 00[...]

  • Page 92

    Spe c i ficatio ns Maintenance and Se r v ice Guide 6–7 S ystem interr upt spec ifications S ystem I/O addr ess spec ifications Hard ware IRQ System function IRQ1 Standard 101-/102-K ey or Microsoft Natural PS/2 K eyboard with HP QLB IRQ4 ITE consumer infrared (CIR) receiv er IRQ12 Synaptics PS/2 P or t T ouchP ad IRQ13 Numeric data processor IRQ[...]

  • Page 93

    6–8 Maintenance and Serv ice Guide Spe c i ficatio ns 072 - 073 Motherboard resources 080 - 080 Motherboard resources 081 - 08F Direct memor y ac cess controller 092- 092 Motherboard resources 0A0 - 0A1 Programmab le interrupt controller 0B0 - 0B1 Motherboard resources 0C0 - 0DF Direct memor y ac cess controller 0F0 - 0FE Numeric data processor 3[...]

  • Page 94

    Maintenance and Se r v ice Guide 7–1 7 Scre w listing This section provides specif ication and reference informatio n for the screws used in the computer . All scre ws listed in this section are av ailable in the Scre w Kit, spare part number 531212-001. Phillips P M2. 0×3. 0 sc r ew s Where used: 1 T wo scre ws that secure the modem to the base[...]

  • Page 95

    7–2 Maintenance and Serv ice Guide Scr ew l isting Where used: 4 scre ws that secure the display pa nel brackets to the display panel[...]

  • Page 96

    Scr ew li sting Maintenance and Se r v ice Guide 7–3 Phillips P M2.5×3 .0 scre ws Where used: 5 scre ws that secure the ke yboard cover to the base enclosure Where used: One scre w that secures the power b utton board to the keyboard co ver Color Quantity Length Thread Head diameter Black 6 3.0 mm 2.5 mm 4.5 mm[...]

  • Page 97

    7–4 Maintenance and Serv ice Guide Scr ew l isting Phillips P M2.5×5 .0 scre ws Where used: 4 scre ws that secure the displa y hinges to the display enclosure Where used: 2 scre ws that secure the displa y panel to the display enclosure Color Quantity Length Thread Head diameter Black 6 5.0 mm 2.5 mm 4.5 mm[...]

  • Page 98

    Scr ew li sting Maintenance and Se r v ice Guide 7–5 Phillips P M2.5×5 .0 capti ve sc r ew s Where used: 3 capti ve scre ws (secured by C-clips) that se cure the discrete heat sink to the system board Color Quantity Length Thread Head diameter Black 3 5.0 mm 2.5 mm 4.5 mm[...]

  • Page 99

    7–6 Maintenance and Serv ice Guide Scr ew l isting Phillips P M2.5×5 .5 captiv e sc re ws Where used: 1 One capti ve screw (secured b y a C-clip) that secure s the wireless module compartment cover to the base enclosure 2 Four capti ve scre ws (secured by C-clips) that secure the hard dri ve cov e r to the base enclosure Color Quantity Length Th[...]

  • Page 100

    Scr ew li sting Maintenance and Se r v ice Guide 7–7 Phillips P M2.5×6 .5 scre ws Where used: 2 scre ws that secure the hard driv e to the base enclosure Where used: 1 One scre w that secures the optical drive to the base enclosure 2 Fi ve screws that secure the k eyboard to the base enclosure Color Quantity Length Thread Head diameter Black 32 [...]

  • Page 101

    7–8 Maintenance and Serv ice Guide Scr ew l isting Where used: 6 scre ws that secure the ke yboard cov er to the base enclosure Where used: 1 One scre w that secures the keyboard co ver to the base enclosure 2 Four scre ws that secure the disp lay assembly to the base enclosure Where used: 2 scre ws that secure the displa y bezel to the display e[...]

  • Page 102

    Scr ew li sting Maintenance and Se r v ice Guide 7–9 Where used: 7 scre ws that secure the top cov er to the base enclosure Where used: One scre w that secures the top cov er to the base enclosure Where used: 1 One scre w that secures the audio board to the base enclosure 2 One scre w that secures the USB board to the base enclosure 3 One scre w [...]

  • Page 103

    7–1 0 Maintenance and Service Gui de Scr ew l isting Phillips P M2.5×1 1 . 0 captive scre ws Where used: 2 capti ve scre ws (secured by C-clips) that secure the UMA heat sink to the system board Color Quantity Length Thread Head diameter Silver 2 11.0 mm 2.5 mm 4.5 mm[...]

  • Page 104

    Scr ew li sting Maintenance and Se r v ice Guide 7–1 1 Where used: 2 capti ve scre ws (secured by C-clips) that se cure the discrete heat sink to the system board[...]

  • Page 105

    7–1 2 Maintenance and Servi ce Guide Scr ew l isting Phillips P M2.5×1 5 . 0 captive scre ws Where used: One capti ve scre w (secured by a C-clip) that secures the UMA heat sink to the system board Color Quantity Length Thread Head diameter Black 1 15.0 mm 2.5 mm 4.5 mm[...]

  • Page 106

    Scr ew li sting Maintenance and Se r v ice Guide 7–1 3 Where used: One capti ve scre w (secured by a C-clip) that secu res the discrete heat sink to the system board[...]

  • Page 107

    7–1 4 Maintenance and Servi ce Guide Scr ew l isting Phillips P M3. 0×3. 5 sc re ws Where used: 4 scre ws that secure the hard dri ve bracket to the hard dri ve Color Quantity Length Thread Head diameter Silver 4 3.5 mm 3.0 mm 4.6 mm[...]

  • Page 108

    Maintenance and Se r v ice Guide 8–1 8 Bac k up and reco very Overvie w Recov ery after a system failure is as complete as your most current backup. HP recommends that you create recov ery discs immediately after software setup. As you a dd new softw are and data files, you should continue to back up your system on a regular basis to maintain a r[...]

  • Page 109

    8–2 Main tenance and Service Gui de Back up and r ecov er y Note the follo wing guidelines before creating recovery discs: ■ Y ou will need high-quality DVD-R, D VD+R, BD-R (writa ble Blu-ray), or CD-R discs. All these discs are purchased separately . D VDs and BDs hav e a much higher capacity than CDs. If you use CDs, up to 20 discs may be req[...]

  • Page 110

    Back up and r eco very Maintenance and Se r v ice Guide 8–3 Using Windo ws Backup and Restor e T o create a backup using W indows Bac kup and Restore, follo w these steps: ✎ Be sure that the computer is connected to A C power before you start the backup process. ✎ The backup process may take o ver an hour , depe nding on file size and the spe[...]

  • Page 111

    8–4 Main tenance and Service Gui de Back up and r ecov er y 3. Click the System Protection tab . 4. Click System Restore . 5. Follo w the on-screen instructions. P erforming a r ecov er y ✎ Y ou can recov er only files that you ha ve pre viously b acked up. HP recommends that you use HP Recovery Manager to create a set of recov ery discs (entir[...]

  • Page 112

    Maintenance and Se r v ice Guide 9–1 9 Connec tor pin assignments Audio -in (micr ophone) Pin Signal 1 A u dio signal in 2 A u dio signal in 3 Ground[...]

  • Page 113

    9–2 Maintenance and Serv ice Guide Connec tor pin assignments Audio-out (h eadphone) Pin Signal 1 A u dio out, left channel 2 A u dio out, right channel 3 Ground[...]

  • Page 114

    Connec tor pin assignments Maintenance and Se r v ice Guide 9–3 External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 V er tical sync 15 DDC 2B clock[...]

  • Page 115

    9–4 Maintenance and Serv ice Guide Connec tor pin assignments HDM I (select mod els onl y) Pin Signal 1 T ransition minimized diff erential signal (TDMS) data 2+ 2 TDMS data 2 shield 3 TDMS data 2- 4 TDMS data 1+ 5 TDMS data 1 shield 6 TDMS data 1 shield 7 TDMS data 0+ 8 TDMS data 0 shield 9 TDMS data 0- 10 TDMS clock + 11 TDMS data clock shield [...]

  • Page 116

    Connec tor pin assignments Maintenance and Se r v ice Guide 9–5 RJ- 1 1 (modem, selec t models onl y) RJ- 4 5 (n etwor k) Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 Unused Pin Signal 1 T ransmit + 2 T ransmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused[...]

  • Page 117

    9–6 Maintenance and Serv ice Guide Connec tor pin assignments Univ ersal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground[...]

  • Page 118

    Maintenance and Se r v ice Guide 10 – 1 10 P o wer cor d set requir ements The wide range input feature of the co mputer permits it to operate from any line voltage from 100 to 120 v olts A C or from 220 to 240 volts A C. The 3-conductor po wer cord set included with the computer meets the requirements for use in the country or region where the e[...]

  • Page 119

    10 – 2 Maintenance and Service Guid e P owe r c ord se t re qui rem en ts Requir ements for specific countries and r egions Country/region Accredited agency Applicab le note number Aus t ra li a EANSW 1 Aus t r ia O VE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMK O 1 Finland FIMK O 1 F rance UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherla[...]

  • Page 120

    Maintenance and Se r v ice Guide 11 – 1 11 Rec y c l in g Batter y When a battery has reached the end of its useful life, do not dispose of th e battery in general household waste. Follo w the local laws and re gulations in your area for computer battery disposal. Displa y Å WA R N I N G : The backli ght contains mer cury . Caution mu st be ex e[...]

  • Page 121

    11 – 2 Maintenance and S er v ice Guide Recycl in g Perform the follo w ing steps to disassemble the display assembly: 1. Remov e all screw co vers 1 and screws 2 that secure the display b ezel to the display assembly . 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bez[...]

  • Page 122

    Recycl in g Maintenance and Se r v ice Guide 11 – 3 4. Disconnect all display panel cables 1 from the display in verter and remov e the in verter 2 . 5. Remov e all screws 1 that secure the display panel a ssembly to the display enclosure. 6. Remov e the display panel assembly 2 from the display enclosure. 7. T urn the display panel assembly upsi[...]

  • Page 123

    11 – 4 Maintenance and S er v ice Guide Recycl in g 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the disp lay panel to the display panel frame. 10. Remov e the display panel frame 2 from the display panel. 11. Remov e the screws 1 that secure the backlight cov er to the display panel. 12. Lift the top edge of the backligh[...]

  • Page 124

    Recycl in g Maintenance and Se r v ice Guide 11 – 5 16. T urn the display panel upside do wn. 17. Remov e the backlight frame from the display panel. Å WA R N I N G : The backlight contains mercury . Exerc ise c aution w h en r emov ing and handling the backlight to a voi d damaging this component and ca using exposur e to the mer cury . 18. Rem[...]

  • Page 125

    11 – 6 Maintenance and S er v ice Guide Recycl in g 19. Disconnect the display cable 1 from the LCD panel. 20. Remov e the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23. Remov e the LCD panel. 24[...]

  • Page 126

    Maintenance and Se r v ice Guide Index–1 Inde x A AC adapter light 2–7 AC adapter, spare part number 3–11 , 3–12 administrator password 5–3 audio board removal 4–33 spare part number 3–6 , 3–14 , 4–33 audio product description 1–2 audio-in jack connector pinout 9–1 location 2–6 audio-out jack connector pinout 9–2 location [...]

  • Page 127

    Inde x–2 Maintenance and Serv ice Guide Index diskette drive, precautions 4–2 display assembly removal 4–21 spare part number 3–3 , 3–15 , 3–16 , 4–21 subcomponents, illustrated 3–8 display assembly specifications CCFL 6–2 LED 6–2 display assembly subcomponents, removal 4–23 display bezel removal 4–23 spare part number 3–8[...]

  • Page 128

    Inde x Inde x–3 Maintenance and Serv ice Guide RJ-11 2–7 RJ-45 2–8 K key components, illustrated 2–4 keyboard product description 1–3 removal 4–16 spare part number 3–3 , 3–4 , 3–12 , 3–13 , 4–16 keyboard cover removal 4–18 spare part number 3–4 , 3–14 , 3–15 , 4–18 keys esc 2–4 f11 8–4 fn 2–4 function 2–4 nu[...]

  • Page 129

    Inde x–4 Maintenance and Serv ice Guide Index power cord set requirements 10–1 spare part number 3–11 , 3–12 power lights 2–3 power requirements product description 1–3 power saving 5–4 power-on password 5–3 processor C6 sleep state 5–4 product description 1–1 removal 4–42 spare part number 3–4 , 3–15 , 3–16 , 4–42 pro[...]

  • Page 130

    Inde x Inde x–5 Maintenance and Serv ice Guide slots Digital Media 2–8 memory module 2–9 security cable 2–8 solid-state drive (SSD) 8–1 , 8–4 speakers 2–5 illustrated 2–5 removal 4–31 spare part number 3–6 , 3–14 , 4–31 specifications Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive 6–5 computer 6–1 display ass[...]